Bubba Drews in Craigavon

Food was perfect. Service was excellent. £3.49 for a Coke = EXPENSIVE. £1.99 for a spoonful of BBQ sauce = EXTORTIONATE.

Food what great just took a bit long to come out

During eating the meal, a strong smell of unclean toilets (human waste) continued to come across the room in the air. The stench became nauseating and as we left, a number of us felt physically sick. I complained to the manager (executives chief) about it and I queried where the smell was coming from. He said there was a blockage in the sewage system and it would be rectified in the days to come. Two of the toilets in the foyer were out of order and he said the accessible toilet, directly off the main restaurant area, had a manhole inside that had recently been lifted and a seal broken in order to examine the blocked drains. The toilet wasn’t labelled “out of order” but was in full use. Therefore, every time it was used and the door was opened and closed, the smell of human waste was being carried in the air out towards our table. Undoubtedly, airborne stagnant human waste was travelling across the restaurant. Although the bill was paid in full, the management team have refused to refund the money so far.

During eating the meal, a strong smell of unclean toilets (human waste) continued to come across the room in the air. The stench became nauseating and as we left, a number of us felt physically sick. I complained to the manager (executives chief) about it and I queried where the smell was coming from. He said there was a blockage in the sewage system and it would be rectified in the days to come. Two of the toilets in the foyer were out of order and he said the accessible toilet, directly off the main restaurant area, had a manhole inside that had recently been lifted and a seal broken in order to examine the blocked drains. The toilet wasn’t labelled “out of order” but was in full use. Therefore, every time it was used and the door was opened and closed, the smell of human waste was being carried in the air out towards our table. Undoubtedly, airborne stagnant human waste was travelling across the restaurant.

It had delicious food and great music so l'm 💯 giving 5 stars

The service and atmosphere were ok but why does staff not come back to clear plates at the end of your meal? We were ignored until we went to the till to pay with plates of half finished food sitting in front of us. I can't get over how bad the food was. I ordered a Caesar salad that was served with lettuce that was either slimy or icy. The chicken was dry and the bacon has a layer of cold fat. My husband got a dish including champ with massive pieces of freezing cold spring onion mixed in which made it inedible. Our neighbouring table send two plates of food back for whatever reasons so we know it wasn't just our table. We won't be back.

Been to other restaurants in this chain in Larne and Lisburn and this is by far the worse. Start off with the good, staff were good. Fairly friendly and took our order quickly. Checked it over several times to make sure they got it right. The restaurant itself feels claustrophobic and like your are always being watched. Wasn’t overly busy but still enough going on to feel chaotic. Doesn’t help the heat was cranked up probably to get you to buy more drinks. Bathrooms were very poor, No roll left and could of used a good cleaning. There was also no changing facilities for babies unless you went through the other two locations to use those. Food itself was very poor. Batter on the chicken was absolutely stinking and tasted slightly underdone. Brisket was very dry. Giant taco shell was also tasteless and borderline inedible To top it all off Had the squirts afterwards.

Lovely food, great service, and quick. I'll visit it again.

Always used to come here and recently started going again! We usually go Tuesdays but decided Thursday this week. It was so bad.. The food I got was cold, chips were dry and they had no meat burgers? Only chicken burgers which was ok with me but not the fact it was cold. My mum got a steak sandwich which had cheese like rubber and the steak took 3 minutes to chew one piece! Would give this 5 stars as I have always loved this place but not too happy with it right now.

Good food. Good sizes. Good prices

There was a huge lipstick mark on my drink which tells me that they either took a drink out of it or just never clean , I would love to show this but they just took it away to replace it.

Wasnt bubba dr ews it was sassy elephants

Terrible service, food cold and couldn’t be eaten. No server asked if all was ok either during the meal or when they lifted the full plate of food to take it away. When making payment asked if all was ok and when said no and why was told they would take the drinks off the bill - not the £25.99 beef dish that was untouched.

My food was okay... however my partner got really sick after eating pizza here yesterday and has now had to take two days of work because of it fever chills and just really ill , and we never had issues like this before with them. But he ordered chips sweet tennesee pizza and he has been up all night and just in agony with his stomach it couldn't of been anything else as this was all he ate yesterday. I'm feeling fine but if it was a bug I would of been sick by now. Will not be back never had no issues before as ate here before several times. Place needs to double check food before serving . Shocked because its appalling that this has happened. He can't even get out bed fever vomiting the runs the lot. Terrible.

First time here, definitely the last. It's a place to take the kids with regards to decor. Great range of food, I unfortunately choose the chicken fajitas! The sauce was more sweet and sour (Uncle Bens) than Mexican fajita, the sour cream was over powered by lemon (inedible totally) and the garlic cubes were hard in the inside and hardly a hint of garlic (again inedible)! My partner had the San Frisco Bay, wouldn't recommend it either. Was going to complain but there didn't look to be anyone over 17 working and it's not their fault. Definitely kids party vibe.

We ate here for years and enjoyed every bite, but unfortunately the prices are now unaffordable for many. It wouldn't be too bad if the food remained the same quality and portion sizes, but they have not. A extremely small Burger and a handful if fries for £15? What a joke. They could at least give you a menu that hasn't been covered in food and used by a million people. £7.49 for a brownie stack that is smaller than a tray bake? Its about time the learnt the difference in a dessert and a tray bake portion size. Unreal, we would anyone pay this when they can get a bigger brownie in Starbucks for £2.15.

Food and service great. We were there before 5 and took advantage of early bird menu (which is not advertised on website)

The food is always good but the menus are dirty and tired , the floors are always dirty...always..todays food took 30 mins to arrive

Horrendous. Stood for ten minutes waiting to be seated whilst staff walked passed, looks at us and then proceeded to stand on their phones behind the bar. The service from there on out was incredibly slow and unbothered. The food was okay, however you could tell it was reheated as the chicken was dried out. When paying we were using a voucher which no staff member seemed to be able to do. We definitely will not be back.

There was a mix up with our order which resulted in about an extra 10 minute wait which honestly is nothing, multiple staff members apologised for this very small inconvenience and comped some things off our bill which was very very nice, the food itself was great we both throughly enjoyed each dish. Will most definitely be back and encouraging others!

Awful experience at this place. Food was horrible. Have been to this place a few years ago and it was amazing. But food seemed to be re-heated. We ordered the wings for a starter and garlic bread, food was bland and sauce for the wings was runny. Main course seemed to be re-heated. Ordered the burger which was grey and the chips were definitely re-heated. Food was awful cheap quality. Veggies seemed to be frozen food definitely not fresh. Would not be back.

Good Gluten free selection. Can be very busy at times which can affect service time, especially around movie times

Way too expensive for what it is.

Queues in to get seated are common you might wait 15+ minutes, it's a popular place. Food was okay, had a Big Mamas Fried Chicken, it was a bit dry but good, milkshakes are good too. For accessibility, I don't recommend however if you have or know someone with Autism/Over sensory issues, a lot of noise and bright lights.

Lovely food great service reasonably priced.

Beautiful beef and bird stack ,friendly staff

The food was amazing and our server, Erin, was absolutely lovely and very attentive

What on earth is going on in this restaurant? We waited 15 minutes to be seated at our table despite it being quiet. Staff literally stood behind the bar looking at us but were too busy talking to come over. We were eventually seated and our order was taken. We waited 60 minutes for our food to arrive and when it did the chips were cold and part of our order was wrong. At this stage were that hungry we just ate what had been brought. We then sat with dirty plates for another 35 minutes until eventually I went to find a member of staff to clear the table as we wanted to order desserts. Another 15 mins passed and eventually our dessert order was taken. The pizzas were very good and the burgers were tasty but this is a diner style restaurant not fine dining so I wouldn't expect exceptional food and neither would I expect such a long wait to get food the wait ruined the whole experience. When the desserts finally arrived we had no cutlery to eat them with and had to ask. To be honest the desserts were not worth the wait or the money they are all bought in and what sounded good on the menu certainly underwhelmed us. They had a dime smores cake with fresh cookie dough that sounded amazing but when it came it was a disappointment. We were never asked the entire time if we wanted more drinks and this is how restaurants make money servers should be asking diners if they need more drinks throughout their meal. The restaurant is grubby and the menus are filthy to the point we wouldn't touch 2 of them. This is unacceptable why would you present your diners with dirty menus. The toilets are disgusting and need a good clean if that is on view in the public eye what are the areas such as the kitchen like that you don't see. It definitely isn't worth the money they are charging and the management need to really look at staff training and improve drastically on customer service. There should be no restaurant in this day and age where customers have to wait that long for food and have to physically search for servers. Very poor experience I would not recommend this restaurant.

For me the food was just ok, the kids didnt finish there's either girl asked how the food was and I told her but nothing done about it unfortunately as I do like the place

Always get loads of food. Good service, good value for money.

I dine here occasionally and it can be a bit hit and miss. This time I was pleasantly surprised. The staff were friendly and efficient. Now there were too many of them and they need a bit better managed, bit they certainly did an OK job. Our order was taken quickly and our food arrived within 25 minutes. That is fairly good for here. I had a steak sandwich and I have to say it was good. Cooked how I asked, tasty, well presented. My only very small observation is the plate was very biege. A small salad would have made that plate way more appealing. We ordered milkshakes apiece. Mine was the wrong sort but I didn't bother complaining. I was happy enough with the one brought. The background noise is quite high. I think it might be the low roof, but as I am hearing impaired this can make things difficult. All in all this was a good experience. Some small staffing tweaks and this would go from reasonable to good.

A beautiful place with several tasty options

Go here few times a year it’s reasonable. We all enjoy and we are all very fussy eaters. Girls really enjoy the ribs boys love the burgers. Only I personally Hate the music being so loud we have to talk loud to have a conversation. Tonight it was very quite compared to its usual customers so Service was quicker than usual. Food was served and we waited after asking a few staff for cutlery to eat. Then had to ask again for steak knives. Meal was ok we all enjoyed only down side was the nachos I paid £6.99and literally just ate the cheese on top as chips weren’t nice few burnt and too many chillis. Myself and 3 teen all had separate meals only we all shared the pizza 10 mins to home and we all straight to bathroom 1 hr later and we still haven’t stopped stomaches agony too. It’s too coincidental given we were all perfectly fine before going.

Work breakfast food was superb...,,

Absolutely awful service! Waited over 1hour 30minutes and when asked where it was they couldn’t look me in the face! They lost the order! No apologies no nothing, just asked if we wanted to wait even more! No thanks, won’t be back, avoid!

Nice looking place inside and the waitresses were excellent at their job. Very cheerful and helpful and checked up on us. The quantity of food they give you for the price is very reasonable and you wont leave hungry! I loved their curly fries (although not enough garlic and chilli which was bit stingy) and their chicken goujons and shredded onions. Really disappointed in the chilli one burger as it was rather raw and juicy and had no taste and was def not spicy/hot. Not how I like my burger so didnt eat that. Very overpriced for alcoholic drinks E.g. pint of Guinness is £5.99! Not even Gillies @ Galgorm charge that much for a pint of Guinness and thats a 5 star hotel. Also Im embarrassed for the management for presenting ripped and dirty menus to customers. That's shameful for a restaurant so please sort that out. I would go back to Bubba Drew's for dinner though and would give their chicken burger a go next time. However, the place wouldnt be my first choice for dining in the area.

We have eaten here a couple of times and the service has been either good or bad. We ate here 2 days ago and decided to have the 2 course Christmas menu the first server came over and she was lovely. She smiled and took our order promptly. We received our starters within 10 minutes and they were lovely. The atmosphere was weird in the restaurant as (Other than that one staff member mentioned previously) were miserable. It was more of a shock when I found out one of them was the manager. We watched them seat a table, No eye contact, no communication and they placed the menus down and walked away without waiting for them to sit down. They had absolutely no personality. I've worked in Hospitality most of my life and I understand the holidays can be draining but they were just on another planet. It wasn't very inviting and put us off coming back.

3 of us ordered from the Christmas Burger from the Christmas Menu. The food was terrible. The burgers had obviously been reheated and were hard. The bap was burnt and the chips looked like they had been re-heated several times. Definitely would not recommend eating here.

Went yesterday for my bday with my friends and had a great time, recommended!!

Staff were friendly enough. Excessive number of menus which could have used a rub with a cloth. Food was OK but nothing above mass production of quick and easy feeding.

Hadn't been to Bubba Drews in about 3 or 4 years because of the ignorance of the manager, but we decided to give them another chance. They were running 50% off on breakfast, so my husband, daughter, and I went. Nothing much had changed. Food still takes forever to arrive. When it did, the hash browns were dripping in grease, the sausages were cheap and horrible, the bacon was undercooked, the tomatoes were black, and the toast was just hard bread. I didn't bother saying anything because of my previous experience with ignorant staff, but I did message after I got home. I was just ignored.

I dined in Bubba Drew’s on Thursday, the 12th of October. There were seven of us on total. I must point out that the restaurant was not busy at all. We were seated in a freezing corner of the restaurant and given a plethora of menus - multiples copies of the normal menu, a pizza menu, a specials menu, and a drinks menu - all of which were grubby and covered in food. Disgusting. Not the best start. We attempted to order some drinks. The waitress did not know what sort of beer Bubba Drew’s stocked, or if they stocked alcohol-free beer. She went to check and came back and confirmed they did have alcohol-free beer, but didn’t know what brand. We ordered the drinks and also ordered our food at this point. About twenty minutes later the waitress reappeared; they did not have alcohol-free beer after all but did have alcohol-free cider. That was fine. About fifteen minutes later the drinks arrived. The glasses were filthy and contained half-melted ice. She brought some knives and forks; these were also dirty. We waited ages for our food - I would say an hour at least - and we joked at one point that the food must be coming their sister restaurant Bodenes in Lisburn. Three main course arrived and three bowls of freezing cold French fries. We sent these back. The plates were incredibly warm and the waitress was using a tea towel to protect her hands. She inadvertently dipped the cloth into my food and splashed my trousers with sauce which was dripping from the towel. I don’t think she was even aware she did this. Very unhygienic and not acceptable. About ten minutes later three more of our seven main courses arrived. There was no explanation or apology for the delay. When the sides final arrived, several minutes later, we pointed out to a gormless waiter that we were still waiting for a main course. The waitress who took our order was dispatched to our table and knew instantly which main was missing and ensured us it would be cooked and brought as quickly as possible. Twenty minutes later there was still no sign of the missing main - everyone else had finished their food - so we told them to forget about it. Once again there was no explanation or apology. A dark-haired employee - the manager, I assume, as she seemed to be the only member of staff over the age of twenty - kept glaring over at our table; I’m not sure why. Someone came to clear our table just as we were getting up to leave - we must have sat with the dirty dishes for upwards of twenty minutes. When we went to pay there were no pleasantries. We were charged in full; only the main course we did not receive had been removed from the bill, which is fine. A very disappointing, utterly shambolic experience from start to finish. I will not dine here again.

Went for lunch, plates and cutlery were dirty. Waiting for ages to be seated as staff looked at you and walked on past. Food was shocking, meat was dry, chicken was okay. Tastiest part was the side of curly garlic and chilli fries. A lunch not worth £40 (x2 mains and x2 drinks) Didnt finish mains as it didnt taste nice, left feeling sick. Won't be back.

Called today Wednesday 6th September First time in this place and only went because I had a voucher Deep fried garbage and well overpriced Will certainly not be back The staff were very friendly The food big let down

Excellent food. Service a bit slow but all 👍

It was not good.... Their was 4 of us and no one was happy with their meal

It was lovely and staff member Georgia was a credit to the restaurant very good service and really nice

Food changes every time we go. Is this a change of chef or?? You don’t always get the food as listed on the menu…ingredients/toppings missing. Garlic bread starter is different every time we go…prices have gone up considerably which I understand - but the value for money is terrible. 3 small pieces of garlic bread with cheese that was hardly melted. For £7.49!! Servers were very attentive and perfectly lovely. Food quality really isn’t up to par with the prices. We went for just a couple of starters and a dessert, £40…would go elsewhere in future

Great food... I recommend you can come the whole family. Nice staff. Affordable prices. 😉 👌🍽️😋

Burnt steak arrived after 40mins. Order was wrong, Asked without onions, arrived with onions. Tex mex was Sickenly gloupy mess after it arrived.

Good food. Quick served. Little bit too noisy music, so I can't use the brain.

This place isn't what it used to be. The kids chicken gougons were so greasy the kids wouldn't eat them. My own food just tasted like salt and the steak I ordered and told the server twice how it was to be cooked came to the table well done. Service was so slow there was no point complaining as I didn't have another 30 minutes to wait.

A queue when there were many free tables - it was to stagger order flow to the kitchen! One step up from a fast food takeaway.

Foid isn't bad, always plenty to choose from,

Every time I go there - service is amazing - waiting staff is positive, respectful and kind - food…. 100% 💕. Never had such an amazing pizza or juicy, perfect steak. - price is nice - child friendly Definitely recommend

Decor is really cool. Staff are very friendly and service is quick enough. Food was gorgeous. Had the Titanic burger and it was delicious! Also the honeycomb milkshake was incredible good. They have a huge range of food on the menu, from burgers to mains, sides and desserts.

I was waiting for food 45 minutes when almost all tables was empty , then I resigned because I didn't want to wait anymore.

Food cold again, over priced for quality and portion... Last time trying this place

Place was lovely, staff were great service with a smile food was amazing!! Get down there you won't be disappointed

Great food friendly staff even at the most hectic of times

Went here for lunch after Christmas shopping trip. Had the 3 course Christmas dinner was lovely & a wee cheeky cocktail. 1st time ever in here but will be back. Our server was very friendly.

Amazing food really enjoyed it, il b back.

Fantastic experience, great food, great service and great pricing, something for everyone and decent gluten free options too

Lovely breakfast but slow service

lovely staff, great food when you want to forget the diet! loved it

Friendly staff, no consistency, burnt bacon then raw bacon, over cooked dry burgers, omelettes change every time I have it. Real shame the place used to do good food. Training is required in the kitchen. 2 stars for friendly staff.

lovely meal & great service from Jorgia our servicer

Food was very nice, reasonably priced and the menu had a great variety. Large portions and a nice environment for families or couples.

Love this place, food is unreal. Service is always first class.

Tough chicken...leather like. Chicken gravy was not good. Positives- good service.

Great food, good service and kids luv it.

Food is absolutely delicious, and you get nice portions too. Although you have to wait a while for it. Edit: Updated menu is fabulous, although I miss the Mac n Cheese with Chorizo 🤤 Still an amazing feed.

The wait was one hour and I had to ask staff to serve me, but they were busy.

This is a must for something to eat, ample selection of meals food delicious, generous portions at good prices. Staff polite and friendly, I'll definitely be back . A hidden gem 💎

Pizzas are class outta here just like everything else they do, RECOMMENDED!

Great food and plenty of it. Friendly staff and good service.

Joke stood in the queue for 45 minutes then we got seated ordered are food after 20 minutes we asked will it be long they said half hour to 45 minutes should we got up and walked out because we had the cinema booked place is a joke got a good look round me won't be back

We have been to Bubba Drew’s now a few times and the food and the service is always second to none. But what made our visit yesterday, Friday 11th February, extra special was the way our server, Jay, interacted with our son Oisín. Oisín is 11 years old and is autistic. He is very verbal and introduced himself to Jay on arrival. He continued to speak to Jay every time he went past our table and no matter how busy he was he always had time to have a few words with Oisín. This made the whole experience extra enjoyable for the 3 of us. Our son is already looking forward to our next visit. Well done Bubba Drew’s and Jay.

Well priced, good food and good staff

Very disappointed, we ate waiting for more than an hour for the food

Food was over priced for quality my steak was over cooked , but apart from that tasted OK, staff pleasant, and everything very clean

Everything was cooked the way I asked. Portions were generous. Good food and very pleasant staff. First time out eating since lockdown, very enjoyable. Well done.

Always helpful staff and excellent food,

Fantastic food and great value for money

Decent American style diner, my only real gripe is the music is always overly loud.

Next door to cinema and short distance from Airtastic The food had a professional touch Very tasty well laid out well proportioned The children's meals had plenty of variety Fast service pleasent helpful staff

Food is good value for money. Nice atmosphere. Helpful staff

Large portions of yummy food. Large drinks selection

great food. service a bit slow waited 40 minutes for our food

Refused entry because 1 of our table did not have a mask, we asked if we could have a disposable one to cover the 30 second walk to the table to which we were told we could drive to Tesco. If you have customers attempting to support yourselves after covid you could buy a few disposable face maks for those caught short handed, most businesses do that including ourselves. Really bad customer handling.

My husband got rump steak and it was tough as old boots, hard to cut, hard to chew, virtually inedible and left on the plate, didn’t even bring it home for the cat! My daughter got chicken nuggets and she didn’t like them, I tried them and they were dry, the chicken on my plate was dry too, hard to swallow. Nothing on the plates was tasty or enjoyable. The best thing was the drinks. I did tell the waitress when she asked and she said sorry. I told her it wasn’t her fault but to tell the chef. No comeback from the chef!

Food came wrong twice and was waiting 45mins for starts and got changed wrong when when to pay very disappointing

Good enough meal but having to queue outside for over an hour and then to receive a large lump of fat in the meat wasn't acceptable. I did ring to ask if I could book and they said it was just drop in but gave no indication that they were so busy.

Placed an order with a waitress who didn’t have time for us,are food came and the order was wrong. The Order was sent back with a ten minute wait and my partner had finished eating out of hunger when my meal came.Food was terrible chips where not cooked at all, bit into the burger and pulled out what seemed to be a long piece of plastic out of the burger. I was horrified and asked for manager he had no real explanation and we asked for the bill immediately and left. During the meal also we ordered a pint of beer and a coke and both were flat. Never be back!!!This was are favourite restaurant so disappointed to be let down so badly!!Table 22 24th August 2020

Don’t waste your money or time here. Go somewhere nice where you will enjoy the food. Service awful.

This has been my third visit in recent weeks and due to consistent high standards from the welcome, service, menu selection, standard of food to reasonably priced. We have been as a couple and with our kids, we really enjoy this place.Gluten free selection impressive

Amazing Food as alway, went on Friday night, service an food was amazing food was delicious, a bit of a wait for a seat, but understandable due to Covid Seating arrangements. Staff friendly and very attentive. Thankyou Bubba Drew’s

Having just been to bubba drews today it will definitely be my last time. We were waiting near an hr for food. My side arrived which I had nearly finished before my (sizzling) dish arrived which came out cold, my friends dish arrived with a pathetic excuse of chicken strips and what were meant to be ribs. No one came near us to ask if everyone was ok which I would have told them no. There wasn’t even that many staff about to call over. Got up disgusted with majority of food left on the plate. Horrible.

Just out from Bubba Drew’s, waited 45mins for meal to be served and when it arrived was congealing on the plate dish’s did not represent description on the menu, very poor service and even worse food one of the worst meals we have ever had. Will definitely not be back.

Took my son to bubba Drew’s for a treat before the cinema, Iv never been keen on it but it’s been years from I was last there so thought I’d give it another chance...This is what they deemed ok serve. Shocking!