Bob and Berts in Craigavon

Not one to write up a comment but thought id try bob and berts for the first time today and when i went in i also had to use the bathroom. Sorry to say i wont be back. The place was very dirty and the toilets where rotten. Dirt left all on floors and tables dirty

Place was very dirty today and the toliets!! Had to leave. The staff need to keep it in better condition

Love the coffee here and the gluten free food and treats

Got raspberry and white chocolate scone it was tasteless wouldn't recommend.

Probably the best restaurant in the world 😄🌍. The staff are amazing. Well set out. Food yummy 😋. Thanks Bert & Ernie's ❤️

Lovely food, super friendly staff, especially Sarah and Amy. I look forward to returning

Fresh and tasty food served by friendly staff in a relaxed and spacious cafe/restaurant. Excellent coffee.

Hands down the best coffee I've had in a while. Aromatic and strong, but no bitter after taste. The meals are delicious, and even though we didn't taste the cakes or multitude of treats, these looked incredible. The vibe was cozy and festive but quiet enough to enjoy a good conversation.

Service is fine but food isn't great

Friendly staff, good food, nice surroundings. Reasonable prices for the quality of the food served. What's not to like?

My 2nd visit and last, ordered tea, toast and scrambled egg, worst in my life I have ever tasted, cold and like rubber, no milk or butter used in the making of, sent it back and what came back was much the same only warmer, tried only a couple of spoonfuls, enjoyed the tea and toast but who can't make that.disappointed to say the least.

I've been before and its been OKAAY. Today was definitely substandard. Ordered waffles because there were no pancakes (at 10.30). Waffles were dry, stale and overcooked. Supposed to come with maple syrup (i PAID for maple syrup) but in fact came with golden syrup. Over-priced (considerably) but underperformed- an unpleasant breakfast. Coffee was OK though.

Love their burgers & the rainbow cake is a must-try for sweet tooths. The breakfast menu is great and anything tastes great in my opinion

Generally go very often to Bob and Bert’s, mostly Portadown. Went today, Sunday, as usual, ordered Panini with 2 salads and a new loaded fries dish with bacon, sausage, cranberry sauce together with coffee lattes. Received panini a short time later but loaded fries arrived much later. The panini was luke warm but eatable. However it was a different story for the loaded fries as it was impossible to find a warm spot. Called the assistant to explain who took the loaded fries away, brought them back later but the only thing warm was the plate. She explained the fries couldn’t be reheated. We asked to speak to the Manager but a supervisor explained she could not replace food as we had tried the food and ate a couple of forkfuls of food! This has been our first disappointing experience in Bob and Bert’s. We are 3 females who have being going faithfully every Sunday for at least 7 months, obviously because we love Bob and Bert’s, but after todays experience we will have to rethink our choices.

As a visibly disabled customer I have been left standing, numerous times, by the same staff member. Even when I asked to be served I was ignored. There were no other customers were around when I've asked this, I am not expecting special treatment just a bit of sensitivity. When there was no seating available I was told to go up stairs. Yup, someone with a mobility aid told to go up a flight of stairs to sit. No thank you.

amazing experience in the portadown store always. amazing customer service one girl in particular she’s incredible give her a raise.

As someone with MS I find it appalling that the same staff member, Katherine I believe she is called, repeatedly leaves me standing for up to 10 mins at a time when it's very clear I have a disability; a woman in her 30s doesn't use a walking stick or crutches just for a bit of craic. I have asked her to serve me on different occasions to not as much as 'I'll be with you in a moment'. It's gotten to the point I leave whomever I'm with to order. I'd had the sum total of one interaction with her before this when she barked at me to help her to fix her necklace. I did, her hair was tangled round it. I'm now at the point that I plan to never return. Oh and, just by the by, its not appropriate to tell your disabled customers to sit upstairs when there are no seats available.

Food is good, atmosphere is nice and serene staff very warm

Absolutely dismal customer service during a visit today. I have had no idea ever that Bob & Berts are dog friendly. It's not signposted or displayed anywhere in store. I found this out by encountering a simple man who sat with his two small dogs and encouraged them to wander as far as their extendable leads would take them. This included other tables, customers and of course staff who were feeding the dogs treats from their hands. I have nothing against dogs, but if I wanted to eat with them, I would have stayed at home with my own. When I enquired as to why there were dogs in such close proximity to food, I was cheekily informed that it was 'dog friendly' (I hope for everyone's sake they were flea'd and wormed) and that dog free seating was available upstairs. I informed the staff member that this was unacceptable as my wife is disabled and to ask someone to climb a long flight of stairs in that condition is frankly offensive. The staff member then walked off to retrieve the takeaway containers I had asked for with no further attempt to engage. Charming. Will NOT be back.

Not great. Very small portion. Kids meal was bigger than my adults meal that came out. The place was nearly empty and the food still managed to be cold as well. Disappointing.

Really disappointed with the price of the food vs the portion size. Kids wanted this for their weekly treat and were very disappointed when they got home. £3.25 for a portion of fries is expensive, but when the portion size is so small, it really doesn't give value for money. McDonald's would actually be better value at £1.99 for a large fries, and the portion size would probably be larger. I rang the restaurant thinking they had made a mistake. Got speaking to a B&B employee and she agreed with me the portion sizes had become a lot smaller while the prices had also increased. She also encouraged me to write this review expressing my disappointment, in the hope that the owners would see it and take some notice. As she said that the owners are taking no notice of the complaints that staff are passing on from customers. Definitely won't be back until things improve and the owners stop putting profit before happy customers and staff.

First time visitor for Sunday brunch. Ordered a fry-up but several items were missing. Pointed this out to staff who claimed I’d ordered something different but it didn’t include those items either. Eventually got the missing items, without an apology. Food overly greasy and sausages over cooked.

Amazing place to go for coffee or tea or frappacino.

Great for a Sunday morning breakfast wrap and coffee

such lovely staff, one girl in particular always goes above & beyond w customer service, love this atmosphere. berts hot chocolate and bert’s loaded fries are hard to beat

Nice place /cafe with. New unusual treats. I got a biscoff slice which was yum and a friend got a waffle which was fresh made crispy not chewy which was also great too.

my friend ordered some cake and needed to return it as it had mould on it. servers seemed exhausted but evidently tried to perserveer in chaotic conditions. happy staff makes happy customers.

Lovely place! Well decorated and amazing friendly staff, the food was good and filling. I came here with my blind Grandmother who struggles to read and doesn't know brail. I suggest a menu for the blind and those that have difficulty seeing making menus in brail and larger text menus. I think with that small change it will be more friendly towards people that struggle with sight.

Just bought a sausage roll that was tasteless. No seasoning in the sausage filling

Everyone who served me was incredibly pleasent and helpful, although I waited a wee bit I loved the food that came, top quality stuff. I got the Bert's Loaded Fries and they were a great portion size as well as that they tasted amazing. My colleague got the breakfast bap which they loved. Highly recommended to anyone who is visiting Portadown and is looking for some coffee, cake, pastries or some delicious food. Only other point would be that some people were waiting in the queue for quite some time.

Cheese debate. Went for quick food here as my daughter and I were starving...not been there many times so made a nice change. Sat by the window and ordered food..however when it came I could nt see or taste the cheese in the cheesey chilli potato ..literally thought there was none in it. I went up to the counter like Oliver Twist and said there was no cheese in my food...the girl held it up..got a fork and literally picked up a tiny bit of cheese on the side of the plate..not the food itself. Yes there is cheese in it says she. Well I cant see or taste it I said and laughed. Could I have some more on it I asked? No we have set portion sizes she said. We are only allowed to put on a certain amount of cheese she said. Ok...but theres none on my dish....I stood there with my plate in hand and she was not going to budge. Other customers were watching. Like Oliver Twist I asked for more cheese so I could actually see and taste it. Huffing...someone came over and grabbed cheese from the counter and put it on my jacket spud. Its just cheese ladies and not a crime to expect some on my dish!! Apart from that its ok...but pricier than other places and you dont get value for money..well not in my case . Plate was only a small plate too!! So sorry, but better places to eat!

We ended up coming here twice over the weekend for brunch as it was fabulous! Great food options which were delicious. Hopefully be back to try some cakes next time.

A chain of cafés that always delivers a nice lunch.

The girl behind the till lovely but you could see that she was stressed. Plenty of staff yet tables were not cleaned down and the poor girl at the till was left to herself. Ordered four food items. One was gluten free but we got given the burger instead of the chicken. Told a member off staff and it was switched no problem and got issued a refund. Good amount of options for those who are ceoliac

My review is about the delivery service. First time on deliveroo app, good. Food was great. Then it went down hill from there. They had to reimburse me twice for failed deliveries one no receipt of confirmation although delivery confirmed. Then the other late delivery. Then they asked if I could download their app. I did this the first delivery great then the next shop was shut due to electrical fault reimbursed. Then the delivery service went downhill again. Instead of the boxes keeping the breakfast buns nice they wrapped in foil which sticks it altogether and is a total mess and soggy. Now when trying to order delivery the app says shop closed. Disgusted to be honest I have no interest in ordering in the future. They need to get this sorted. And please Bob and Berts no apologies written down because these are just words. Actions speak louder 👍

Great spot in the centre of town. Can get quite busy at brunch or lunch time. Traybakes as well as savoury treats excellent.

Brilliant cafe with lovely coffee and snacks. Dog friendly on a whole new level. Staff are always helpful and friendly but Vera is amazing with dogs. She spoils them rotten. Our dogs really enjoy visiting Vera.

Was pleasantly surprised when I arrived at 15.50 and found there was no queue, I ordered 2 medium cappuccinos but was told they would be in take away cups because they didn't have any medium cups. I asked a young male server if he could clear the table for us which he acknowledged and said give me 2 minutes. We left at 16.40, just after very loud music was put on. The table still hadn't been cleared 45 minutes after we arrived.

Lovely Avocado Smash on soda bread

It's great place for morning coffee

First time there... took 30 mins before we got our breakfast... people who were behind us in the queue got their breakfast before us. Counter staff helpful and pleasant.

Clean, friendly, pleasant & welcoming restaurant. Staff were equally as pleasant and friendly. One of the best bob and Bert’s I’ve visited.

Luv this shop but today I paid neatly £5 for a piece of cake that was less than a cm thick. I complained and was told sorry about that. Definitely wasn't worth £2 if I'm being honest.

Been here a few times but it's clearly going down hill. Place needs a serious deep clean, build up of dirt on the floor, large cobwebs on most high lights and fittings. LED strip lighting hanging down. Just looks very tired.. food ok and no issues with service as it is what is is. But PLEASE lift your standards and sort it out before you lose more custom.

One of the serving staff went mental with us when we didn't lift a table number. It was like a Faulty Towers sketch. Other diners were embarrassed with the scene she caused.

Great we spot in a town with limited eateries

Timely provision in a quiet town after train ride..families abound

Food ok. Coffee great, service ok

Ordered from Portadown. Photos speak for themselves. Lettuce is brown and was clearly off days before. Beyond abysmal standard of food.

1 star is beyond what is deserved. Photos say it all. Lettuce was clearly out of date days before as it’s clearly brown. ABYSMAL!!! £14!!!

Clean and tidy with friendly staff

Lovely experience with beautiful scones and peanut butter stack with absolutely lovely coffee. Amazing staff ☺️

Very good breakfast menu and the lunch one looks good too, food is always good and good value, very nice coffee too and they offer the loyalty card which is very good value too.

Today's food was terrible waited over half hour for it and when it came it looked like it had been sitting under a heat lamp food was all dried up bacon was re heated up several times by the looks of it, definitely won't be back

All the staff gave me a warm welcome but one thing the toilet is men and women so I felt very uncomfortable in there

Nice enough food. Expensive against the quality of meal...

Excellent brunch, hot food and hot drinks

Took my 8yo Grandson here for his birthday. He was made to feel very special. The staff all wished him Happy Birthday & made a fuss of him. Then he received a pancake stack with all the trimmings as a gift from one of the staff who was so kind. The food was delicious & all in all the experience added to Ryan's special day.

Food great had 2 spiced pumkin latte amazing very friendly staff

Our afternoon coffee spot nice leather seat and a treat with a fifteen the workers

Very good service good portion size and tasty food

Warm place to go seat into and have a nice cup of latte

Spacious, friendly staff, great selection.

Nice place for a drink, only ever had tea or coffee never eaten.

Lovely place in the centre of Portadown. Great variety of food and beverages. Plenty of space and a variety of tables and soft comfy chairs.

Just ok 1st time in probably wouldn't bother again. Not the cleanest place a lot of food over the floor under tables and staff didn't seem very interested.

The chippy dog was delicious and the chips are the nicest I've had anywhere, will definitely be back

We had a brilliant breakfast which was a great size and was served quickly. Staff were very helpful and lovely!

Very friendly service and fast. Had a lovely coffee.

Great place to go for breakfast, lunch or just coffee and a traybake. Plenty of choices and great staff

We (1 adult, 3 children 5,7,9) had the rainbow cake, a muffin and a sausage roll, and to drink tea and 3 different juices. It was expensive for all we got. The rainbow cake and muffin was split between the 3 girls easily. The rainbow cake was way too sweet and needed loads of the cream but there wasnt enough. A friend had a toasties and sweet potato fries (they were a little soggy) but over all it was ok. The staff were friendly too. The whole place reminds me of a chain like Starbucks or Costa which I didn't like.

Great spot this is so what our town needed. The staff are so friendly and can't do enough for you. Nicely laid out. Can be very busy at peak times

Tasty food nice place to eat though the prices they charge for drinks is crazy £6 for a milkshake yeah it was a special one but still cost to much

Comfortable setting and nice staff, breakfast fry terrible, cold, egg still half raw and tasteless, won't be back food, cup of tea was ok

Brilliant for a fry or other hot food as it’s cooked to order. Staff are pleasant and it’s a clean, modern cafe

A delightful experience, food and coffee very good.. Recommended..

Really great coffee, great muffins and staff that are always upbeat, cheerful and make you feel very welcome no matter how busy they are! My #1 “Go To” place in Portadown whenever we are there ...

Hubby had the fry he loved it I had the the breakfast stack it was lovely non greasy. My only gripe was the potato bread was a little under done for my liking can't fault tge quality of ingredients.

Always a great feed with friendly service along the way. Thank you

Lovely staff ,great pancakes and great coffee ☕

Food is good. Staff are friendly

Efficient, friendly service. Great food and lovely ambiance. Thoroughly enjoyed our breakfast here. We will be back!!

Good for sit in & take out too.

I have to say Bob & Bert’s is a great cafe. Their breakfast menu is fantastic and a humble bacon soda is made extra special with tasty chutney. Lunch menu is equally good.

Amazing selection of food, and excellent vegan choices! Staff were very pleasant and good knowledge of ingredients, no hesitation about the vegan choices, now that is what you want to see and hear!!! Also was my first time here and will definitely be back

Always have good service from friendly staff. Food great.

My all time favourite cafe. Coffee - amazing. Food - delicious. Staff - most pleasant group of people. 100% recommend! Favourite menu item - spiced chai latte 👌

Kind staff. Friendly atmosphere. Good vegan options!

Nice place to visit for coffee, breakfast, lunch. Lovely food

A poor experience due to the lack of cleanliness and the general appearance of the premises, coupled with poor service, cold coffee and no selection of spreads for my wife’s scone. We are still waiting for some clean cutlery to be provided.

So disappointed.. My Husband, Sister law, Wee Nephew and I went into Bob and Berts (only because Joe Macs was closed) Nice feel in the place it was warm and Cosy, The staff were great very Friendly and pleasant (the 1* is for the floor staff) We ordered and didn't wait long tbh.. I ordered the Spud Stack for £6.50 it wasn't much of a breakfast and the egg.. 🤢 raw egg whites is what it was.. My Husband and Sister n law ordered Frys, they forgot 3 pieces of my husbands soda, and his eggs they forgot my sister n laws sausages which was for the child, and her eggs were also raw.. when they brought us the missing food they forgot a piece of soda bread and my husbands eggs were raw 🤦🏻‍♀️🤣 eggs were left on the plate.. For almost £35 Next time Joe Macs are closed ill cook breakfast at home 🤣

After reading reviews decided to try out. Great menu and cake selection was impressive. Staff were helpful and professional and pleasant. ONLY big issue was the level of the back round music. It was extremely high and not useful for conversations Or ambiance. I Would go back but l would ask staff to lower it down. I really would like to try other things on menu.

Love this place food was really hot and tasty

Got to love a spud stack! One of life's very guilty pleasures!

Quality food at a decent price and friendly polite staff. What more do you need?

Lovely and cozy space, recommend

Really nice staff brilliant with kids,

Called in New Years Eve as our regular Portadown haunts were all closed, we had been in a few of these eateries, and always find them over priced, and trying too hard to be trendy, this was no exception, I had Eggs Benedict, the eggs were overdone, the Hollandaise must have been put on by a teaspoon, it barely registered on the eggs, the soda had been deep fried, just plain lazy, and the bacon was greasy and overdone (not ham). Boss had GF French Toast which she said was OK. Biggest problem in the middle of a pandemic was the lack of interest in public safety, only on staff member was wearing a mask, customers were not challenged at all,(most of whom really needed to check their passports to see what age they were too!!) and at least 70% of them were not wearing a mask not good enough, and illegal at the moment, cleanliness wasn't great either. Forget the hipster nonsense and focus on safety

Great coffee open 0800 1800 Mon to Wed 0800 2000thurs to Sat 1000 1800 sun

Always a great place for Lunch after a Saturday morning kids football match. Loved the Halloumi loaded fries.