Brü Coffee and Gelato Cardiff in Cardiff

Not enough staff and overpriced.

Came here around 11pm since I fancied a coffee after a show at Utilita or whatever the arena is called this week, and it was great all around. Aside from the fact that it's amazing to have a café that's open so late, the coffee was really good, the staff were lovely, and the dessert was delicious. I'd love to come again during the day to try their food menu.

My favorite spot for coffee, also both the food and desserts never fail to delight. It's a fantastic place for studying or meeting friends as well. And the staff are very friendly. I only wish it stayed open until midnight every day.

BEST COFFEE, fast and friendly service and a perfect quick lunch spot. Thoroughly recommended.

Always reliable, decently priced and friendly staff

Nice place and tasty 😋 ice cream

My experience at Bru was incredibly frustrating and unprofessional. Despite arriving at 7:30 pm, expecting to enjoy a coffee and work until the advertised closing time of 11 pm, I was told at the counter that they decided to close early at 9 pm due to a supposed lack of customers. This decision seemed arbitrary, especially considering the café was around 60 percent full. To add to my dissatisfaction, I noticed that Bru consistently serves coffee in paper cups rather than mugs. This choice, in my opinion, is highly inconvenient and detracts from the overall coffee shop experience. As the clock neared 9 pm, the barista's attitude made me feel unwelcome and rushed, reaching a peak when I went to get a glass of water at 8:57 pm. The same barista informed me they were closing soon, and reluctantly provided the water only after I explicitly asked for it. This behavior, combined with the early closure, made me question their professionalism and whether they truly value their customers. Bru is known for attracting those who enjoy working late into the evening, but this experience left me with the impression that the staff may not appreciate their jobs or their customers. If I had been aware of the early closure and the consistent use of paper cups, I would have chosen a different coffee shop. I strongly urge Bru to reconsider their operational decisions and to prioritize customer satisfaction and convenience.

annoying . The place downstairs is small

The food and the gelato were a treat however when it gets busy there will be a lack of space for dinning in

Ordered 2 cookie doughs: Oreo crush and Biscoff Bomb. The presentation of the two desserts were amazing! However, the taste was not so amazing. Unfortunately the cookie dough was paper thin and was covered in sauce. It was if the cookie dough was completely non existent by the overload of sauce. As a result, the dessert was too sweet to consume and it left me with dry mouth. The ice-cream that came with it was average. The atmosphere was very cosy and full of life.

Blimey brilliant. Super friendly staff, owner was sound too. Coffee was great, food looked really good. Thanks (7 coffee guy)

Ask for latte they give me warm milk with hint of coffee ask them to replace it the guy then put the steamer pipe into same cup which I refused to take then he make another one same horrible ever latte with few drops of coffee it was waste of money so not recommended

Cute little place with amazing hot chocolates. We also had some brownies but they didn't rock our world. Service was brilliant and a really lovely chilled atmosphere. Will be back for certain

Always pop in for a coffee after concerts at Utilita Arena. Tastes great, price is good and the staff are still smiling even tho it's 11pm.

The place does not clean and we can not breath

Popped in for Ice Cream and tea and we’re all a little indecisive. Staff were extremely helpful, friendly and patient. Thoroughly recommend

One of the best ice cream places in city centre, plenty of seating but usually full. Very nice service too. I m a regular there

Best staff and best coffee in Cardiff

Good coffee. Even better Chocolate Gelato.

My 1st time trying Brü and I'm glad I did. The staff was friendly and accommodating, carried my heavy tray upstairs for me, the coffee was delicious and they have pour in cream a must for this American missing half and half. The restaurant has plenty of indoor and outdoor seating which includes booths and a sofa upstairs. I will definitely be back for coffee and to try the gelato

Ella & Annie were so lovely, friendly. It’s nice to see young ladies with such good customer service skills a credit to the company Sorbet & ice cream was really good

Wonderful small chain coffee shop

Great little spot. Lots of variety. Love the chilli jam

The electric red buzzers used in the ordering service is an ideal device to use. I ❤️ the Italian style pickled jam 🥯 and the 🇧🇷 signature lemonade very good. I tasted mojito in the drink, but then I know for a fact that in Brazilian cuisine, they tend to use chimichurri things. Overall I as well as my older friend felt warmly welcomed in by the good vibe, so Muito Obrigado Brü Crew 😃😊😀😄

Good coffee and friendly staff, enjoyed the San Sebastian cheesecake which is a difficult dessert to master!

Overall not great, only 1 person behind counter so service very slow, outside seating area wasn't clean with dirty tables & ashtrays over-flowing. We only had drinks & coffee wasn't anything special so would think twice about visiting again.

Great Atmosphere, Stellar Staff and Biscoff Pancakes which are unreal !!! The staff go out of their way to make you feel welcome. Thank you to Lewis, Richard and Annie for always making us feel at home.

A beautiful cafe where scholarship students always gather

Amazing place! Lewis and the rest of the staff are amazing, always get incredible service, really tasty sweets and every experience is personalised and friendly. My favourite coffee and dessert place by far, would highly recommend!

Regular customer here at Bru Cardiff. The team is really friendly and are always there to help. The food is banging and the coffee is amazing. Would definitely recommend.

Great experience, really nice place to chill and sip a nice cup of tea with friends. Was very happy to find it open when all other coffee shops were closed after 6. Thank you! Recommend the Biscoff cookie dough! You will not regret.

They have protein shake with any flavour you like. The toilet key is: 123#

Outside seats very beautiful but still smoking make me horrible not fair,when I come about 3pm sandwiches empty and outside lots of dirty plates or trays no clean tables not fir why not outdoor need bins throw away foods like recycling

A very diverse array of items you can order and if you become a regular and use the bru application you can easily have a free treat whenever you pass by. Really enjoy all their sweets like Nutella cookie dough and their ice creams.

I’ve tried the freddo espresso and it was lovely.

Delicious dessert to end a day of touring the city. Husband said the coffee was great!

I tried their ice cream, it was delicious

Great sandwich with all the cheese heated to absolute perfection. The best coffee I’ve had in Cardiff so far- thank you! The service is phenomenal- highly recommend!!

Loved the hot chocolate. I ordered Belgian hot chocolate and it was so creamy,smooth and perfectly sweet. The cafe has very warm and cosy vibes and I believe is a good place to hangout and amazing coffee

Prefer this place over Starbucks and Costa, lovely cuppa, toasties are amazing and wicked selection gelato. Staff are great and friendly too.

Love this place! Indoor/outdoor seating

Very friendly staff and nice environment. Prices pretty reasonable too.

So impressed with the original, delicious and fresh tastes and cosy atmosphere!

Great little find which appeared to be the only place open on Easter Sunday. Great coffee, lovely loose leaf tea, nice bagel and a good Welsh cake. Never heard of this chain before but I’ll make sure we will be back.

Best coffee in cardiff and decent prices

Desserts are delicious and recommended. Nice place with good space but there is no accessibility for buggies to reach the second floor when it’s crowded.

Excellent coffee shop, serves amazing food, especially desserts. Opens late. Needs to be bigger!

Open till late, busy but low stress atmosphere. Lovely staff and great food. Great place for studying or to wind down after a movie.

I came in last night as I had my friends toddler with me she was asleep there was no charging room downstairs so Richard and team charged my phone for me thank you so much

Been here lots of time now. Lovely ice cream and good cakes. Gorgeous toasties, superb milkshake and lovely place to sit and watch the world go by. Definitely a place for a quick stop off in the city centre! Really friendly staff. Lovely, relaxed vibe. Really nice.

Very nice spot actually. Open late, and the ice cream is superb. Cookies and cream was especially revitalising. Was lovely inside, really nice atmosphere. Will definitely revisit when if it gets late in town and want somewhere to grab a coffee!

Bru's got a very peaceful ambience where you can work or even study. The food tastes good well.

Best cafe In Cardiff city centre to work and hangout They really got some good food

I had a flat white with carrot cake. Coffee was good but cake was not fresh at all although shop is located in the city center and normally should have a lot of customers. Tables not really clean and it was super hot inside. You can get better coffee and cake nearby for the same price.

I love Brü, but when i went to get a shake, they forgot the ingredients I asked for, they put it in a plastic cup even though I said I would sit in and they told me they are closing soon, but they close at 23:00, so there was still 3 hours. If it would be one hour I would understand if at least they told me. I don't know how they made that shake that night, but it was horrible. I couldn't taste anything! My friend that arrived later also couldn't taste anything, he got a different one, and told them to put it in a glass, and he still hot it in a cup. That was on Wednesday, 21st December.

Excellent coffees and naked good. Very nice staff. Was close to our hotel at the Park Inn, so we were here often during our stay in Cardiff.

Nice atmosphere. The prices are reasonable, the food is good. Service was efficient as well.

One of these days I know that bru will take away all my money but do I care? Absolutely not! I don't spend more than 7 pounds when I go to bru and that's really good, because the food there is so filling. The portions are amazing and it's completely worth it.

Absolutely marvellous! Best iced coffee I've ever had! The lovely guy behind the counter gave us a free scoop of the most amazing bubblegum gelato as we'd just got married! Great little coffee shop, definitely reccomend coming here to start your day the right way!🤟🤗😁

Rafaela is a great barista and has an amazing service attitude. Love the place and their cookie doughs. Worth to visit ✌️✌️

Always a great place to visit to either have food and / or a drink. Very relaxing.

Lovely atmosphere with professional kind service that maximises your experience, I do enjoy it

The place is comfortable, nice and quiet, the strawberry pancake with chocolate is delicious 🤤, the coffee is good

Such a great place, so glad I found it...they have a lovely range of drinks, cakes, ice-cream etc...lovely clean surroundings, friendly staff, would definitely recommend a visit...

Great service, we had two scoops ice cream (pistachio and Kinder Bueno) and strawtella cookie dough. They were both very tasty but at the same time a bit heavy, we couldn't finish them! So maybe it's good to share just one dish between two people.

Good coffee clean nice decor seating friendly staff

Absolutely fantastic Affogatto at a very affordable price.

They always have delicious halal food. Opted for the waffle-small but very filling! Not many places in Cardiff actually make waffles well, so I’m very pleased by the well made batter.

Amazing food and shakes, best chai latte ever had. Will definitely miss the food and drinks.

The food I had was delicious as was the drinks and the service was pleasant. Outdoor seating is split between smoker and non smoker areas.

The best coffee experience I have had. Teo gave the best customer service.

There is a freddo cappuccino and freddo espresso as you like it in Greece!!!

Amazing felt like I was on holiday and the dragonfruit drink was amazing

Thank you for the response. I love the variety of gelato and sorbets! Although, could definitely do with more food options? Please bring back those bowls! Or anything on a more nutritionally balanced side! Also, would love to see the coffee "strengthened" a tad :)

Very nice little cafe, lots of seating and plenty of menu options. Only one bathroom on the ground floor though, which is definitely a little inconvenient.

very good would suggest that the younger staff be a little more engaging.

A little gem in Cardiff, with great coffee and an interesting array of dessert snacks

Perfect place for a short break in a day!Today I was served from Iro. Very helpful and polite person. Made my day :)

I mean like waited on the counter for 10-15 mins so that someone take my order but everyone was busy making orders.

Nice coffee, and a great place to watch people passing by. Will definitely go again

Fantastic coffee The preprepared sandwiches are surprisingly good

Went for coffee after a show, coffee lovely but no cake.

This is easily my favourite coffee shop in Cardiff. The staff here are fantastic and Noman is an excellent lead. Highly recommended!

Delivered shopping here ( work for tesco)and what a fab place. So so friendly and lots too choose from if your staying in or take away. Definitely recommend 👌

One of the best cafes around! Dan and his staff are always lovely, friendly and never fail to make me laugh best place to visit! Always a delight. The food and coffee are absolutely amazing as well. Thank you so much for your service, if I could give you more stars I would!

Tucked away just outside St David's centre ,we visited on a Saturday afternoon .not to busy and when we ordered were given a gadget that would let us know when our order was ready.we didn't wait too lo g and the food was really scrummy.coffee was delicious and the facilities were clean and we had a very enjoyable visit

Best coffee shop in Cardiff, really great range of coffee but they also serve the best matcha latte here; without question.

Fantastic customer service and great tasting coffee. I personally think its the nicest coffee in the area

Brü is my favourite place in Cardiff for my Saturday morning coffee. The staff is friendly and offer a great service and the coffee taste amazing. For sure I will comeback every single Saturday and anytime I can

Friendly staff & great service! I had the mango tango / which was amazing and definitely plan on visiting again! Highly recommended

Great customer service from Sam, makes the most amazing coffee, definitely our new favourite coffee place!

Lovely and clean , friendly staff ,lovely coffee

Amazing place for breakfast, lunch or a quick snack. They have a massive selection of hot and cold drinks with a rewards scheme available on both Android and IOS. This place has plenty of seating available and room temperature is comfortable, similar to that you find in most Costa stores. Their selections of grilled sandwiches are the ones to try and they also offer Halal food!

Brü Coffee isy as always, wonderful. Their menu options are great, perfect for fussy kids and adults. Always know going to have a nice atmosphere and quality food there.

Very good collection of gelato flavours and sorbets to choose from, and I very much recommend the mojito sorbet! The decor is good and the seatings are very comfy

The best place in town for coffee and gelato:) The staff is friendly and always trying to give you the best experience. Lovely place for studying 📖 as well. We get served from Raf and Babis ,everything was more than great. I recommend it to everyone

Love the kinder beuno ice cream

Polite and Attentive Staff. Amazing range of teas and gelato. Would Highly Recommend

Ironically there's nothing special about their specialty coffee but on the other hand they have a great variety of espresso-based products. However, their premium desserts never failed to impress me.

This place is a gem! I usually don't like visiting coffee shops as the other half doesn't drink coffee. But we were visiting Cardiff and I had read some reviews on this place. We had our 3 young children with us and I can honestly tell you I was amazed at the quality of the food and drink! The staff were super friendly. My personal favourite was the Rose Gold Milkshake!