Browns Bar & Brasserie - West India Quay in Tower Hamlets

I went there on Sunday with my Husband and Adult Grandson, they fitted us in which was so kind as they were busy, the food was gorgeous, prawns and scallops to start, so tasty, then we had the roast pork, beef and a sea bass risotto all beautifully cooked, we really enjoyed it, the staff including the manager could not do enough for us, they were friendly and gave excellent service and attention, thank you we had a lovely afternoon at Browns and looking to book again next month when we are back in London

Christmas lunch with work colleagues, the food was generally good but the presentation wasn’t the best this time. The service was excellent though, thank you.

Arrived for breakfast at 11.30am thinking is was until 12, however our lovely waitress Nicole popped to the kitchen and asked the chef if he could still do breakfast, thankfully it was a yes and it was delicious, we both had the traditional breakfast which was massive, everything was cooked perfectly from the runny eggs to the crispy but not burnt bacon, the mango smoothie along with lattes where all really nice. I think front of house staff make a big difference to a restaurant and therefore need to give a massive 10/10 to Nicole, friendly, funny, personable and very professional.

We had our new year eve dinner in Browns. It was an amazing and beautiful night. Goods, services and atmosphere are all good! People are happy there.

Had a really disappointing visit to browns on Tuesday. Was a special occasion for a family members birthday. Service was incredibly slow with only 2 members of staff serving, which isn’t their fault but bad planning by management. We had booked a table well in advance as well. Took over 40 minutes to get drinks and an hour for food. The chicken on the kids meals was inedible it was burnt and dry. The afternoon tea was very average, sandwiches dry and very small scones. No acknowledgment of special occasion even though it was mentioned on the booking. Overall not the standard we would expect from Browns and would not return.

We thought the wine selection was lovely. Stop Everything else was awful. The service was bad with rude and inattentive staff. Who were shouting across the restaurant at each other about friends they knew and drinking alcohol direct for the bar. Staff realised they had been spotted drinking alcohol and ran away laughing to the back area. We were told the scallops were only one left. My elderly aunt was sick 2.5h later indicating a high risk of food poisoning. My elderly mothers champagne cocktail was warm and returned twice before giving up. We were charged for things on the bill we didn't have. The waitress was very abrasive in her manner. We have encountered rude staff before at browns. But decided to return year after year for birthday meals. As the food normally wins. This time however we have decided to stop coming to browns entirely. We are so unhappy as my mother's birthday was ruined. We really tried to keep our chins up and carry on. However this was impossible due to staff behaviour. We will never recommend browns. And would deter people from West India Quay branch too.

Overall a very nice restaurant. Ate there today for Lunch with my family, not that busy which was nice as we got our food served fairly fast.

Xmas Day dinner, not great at all!!!! £100pp set festive menu. Food was all average, cold and overcooked. Not even an alcoholic or 1 soft drink included in that price. Atmosphere is great, so best to just go for a drink

Great location in the popular Canary Wharf area. Food menu was the festive type a bit limited post christmas. Service was ok a bit of a gap between starts and main course. In the main the staff were excellent although being told by our waiter that service charge was not a tip when the bill was presented was rude.

We had a fantastic meal here, the decorations were lovely, the food and service was 5 star! We were celebrating my sisters birthday and it was a memorable experience, we will 100 percent be back!

My husband took me to the West India Quay for my birthday. We had the Festive Afternoon Champagne Tea which was amazing. The atmosphere in this place is buzzing. Also, what made it special is how friendly and welcoming the staff were. Definitely going to make Browns my birthday tradition!

items missing from prepaid christmas menu and nothing offered in return.

Had work Christmas lunch there. Inedible food, lengthy delays to get served. Awful experiece overall. To avoid at all cost.

Great food and wonderful service.

The food was good but at the end of the meal we wanted to pay. The service was included in the bill which is fine and we split the bill. The Italian waiter then proceeded to ask each couple for an extra tip of 5,10 or 20 percent. Shameful greedy behaviour. We will never eat there again

Recommended👌delicious food and quality service, Alison thank you for your excellent service.

Wonderful lunch experience with colleagues, service from Ricardo was amazing

Delicious food, lovely Christmas ambiance, and thank you Ricardo for making my leaving do so special!

Nicole was amazing and very welcoming to the restaurant and I couldn’t have asked for better service when it came to question a about the menus and food options

The festive meal was fantastic. It was hot when it arrived, the turkey was tender and the portions were plentiful. The service was also excellent!

Fantastic service from Ricardo!

Ricardo was brilliant and the food too

Nicole was great she helped me with my wine choice

Nicole gave us a good service and the food was good

Nicola was great and very attentive! Thank you!

Everything was perfect, especially Nicole. Great visit to the UK! We were hosted very well, not a want for anything

Its my third time in London but first time i was hosted so well. Especially the tall waitress with dark hair, very profesional and friendly.

Excellent, we had our Xmas lunch here 17 Dec for 34. Our server was Nicole who looked after all of us on her own. All orders were taken and servings delivered without fuss. She had a great sense of humour and was always in control of things. The food and drinks were excellent especially for such a busy time. Will come back again.

A pleasant day and visit! A special service and attention from Alison... I am grateful, until another opportunity... 😀 😉

Excellent experience in the restaurant, you can see the care and quality in each dish. I want to highlight Alison's service, which was exceptional, very attentive and friendly, without a doubt her attention made our visit even more special.

Lovely service and Nicola really stood out

Nicole the waitress was amazing . Her recommendations 9n food and wine was spot on! Thank you Nicole

Thank you Nicola for the excellent service. Food was fantastic and our experience was great.

It's become a tradition for me to go to the restaurant! And again Alisson, a loving person, excellent attention

Excellent service, I went for a walk to visit several restaurants and without a doubt this restaurant is the best, not only for the delicious food, but also for the service. excellent attention from Miss Alison.

I was fascinated by the food, the spectacular place, but above all, Alison's attention was the best, 100% recommended!

My experience was incredible, I highly recommend it, apart from the fact that the food is very delicious, the service is not far behind, Alison helped me a lot to decide, with her recommendations and the variety of food that exists, I was surprised by her patience and kindness, thank you My experience was very nice.

It is a nice place to share with family and friends and the attention from Alison, super attentive and friendly, is very good🤗

Good customer service, good atmosphere to enjoy in company, etc. (good service from Alison)

Nicole What a fantastic waitress, great friendly service. excellent

Came for afternoon tea, didn’t really enjoy the food but the service was great from Nicole, who checked up on us many times. She also tried her absolute best to make us feel more comfortable given the circumstances. Really appreciate it!

Just had a wonderful meal with my team for our Christmas lunch. Loved the atmosphere, and the service from start to finish was fantastic. Our waitress Nicola was really friendly and helpful. I will definitely be coming back to have the profiteroles again! A**** service from Nicola, thank you so much for taking such good care of us all!

Very good food and excellent service 👌

Nicole was really attentive. Thank you. Dissapointed by the food, starter if goats cheese was lovely but sea bass needed the skin crispyer and the chocolate grenache was heavy and too dense, sorbet was fantastic

Out for dinner with work colleagues, food could have been better but the service from Nicola was amazing thank you

Lovely group meal with a nice atmosphere. Wonderful attentive service from Nicola.

Nicola was amazing. Very attentive and helpful. Nothing was too much trouble

A wonderful culinary experience; Likewise, Miss Alison, very good attention, thank you...

Great service and food. A special mention to Nicola who gave us a 5 star service and a credit to Browns! Will be coming back

Outstanding service from Nicola

The food is very good as is the attention, recommended

Delicious food and great service from Alison. Recommended to go and try everything 🙌🙌

Very good food, quiet atmosphere and satisfactory attention from the supervisor Alison.

A very nice place and excellent service, Miss Alison took great care of us

I had Christmas dinner with colleagues at Browns (Canary Wharf branch) a few night ago. The dining chair were very uncomfortable and light and couldn’t bear the weight of coats/bags and fell off every time someone got off their chair. If such quality chairs are used, then a cloak room is needed! We had set menu and everyone had chosen their food beforehand. There was an excellent selection, encompassing vegetarian and pescatarian, as well. The food was ok/good. For me the best course was the starter: rocket, beetroot & grilled goat cheese salad with balsamic vinegar dressing. I was rather disappointed with my main: sea bass fillet with any potatoes and a dash of pesto. My fish was overcooked and dry. My dessert was nice: crumble with ginger ice cream. The ginger ice cream was divine. The service was efficient and patient. I imagine it’s not easy serving large parties. I think it’s a reasonable choice for a work outing.

Wonderful evening with my fiancé! Proposed at browns and Joe the manager made it so special. His laugh was contagious and made our evening so special. The festive beef dish was impeccable, simply perfect. No other words needed. See you at the wedding Joe!

Awful food, don't bother coming here, won't split the bill between more than 4 people!!! Go else where

Nicola was amazing, attentive and made our night fantastic

Nicola our server has been amazing and on one of the busiest nights, she really gave the best service

Nicola the waitresss was absolutely brilliant hosting our Christmas party this year. Thank you!

Amazing food! Definitely recommend

Best place to send people you hate! Highly recommended if you’re not hungry and have hours to kill, as the food will take over an hour to arrive. Longer if it wasn’t completely dead like when we were there. If you’re tired of heating up your own frozen food, Browns is the place for you as they’ll do that for you! Make sure to order the truffle Parmesan fries, which almost tastes like it might have flavour. Don’t order anything too exotic, like a Guinness, they won’t have that. Make sure to follow up on your drinks or else they’ll think you were only joking. Send your least favourite relatives here on holiday, or maybe that annoying coworker you roll your eyes at. If coming yourself, you may find it more satisfying to burn some £20 notes and pick up a meal elsewhere.

The staff were friendly and helpful. The food was great, especially for a large group with various courses. Couldn’t fault anything.

Ok but neither the starter or the main course I would have like was available so felt like I was being sold whatever was left and it was only 7.30 in the evening

Went and asked for fish and chips, paid twenty pounds for it and got mushy salmon with peas and undersalted fries. My partner paid 33 dollars for a steak and it is underwhelming. Pretending to be a fancy restauraunt doesn't make you fancy you've got to have class and this restauraunt unfortunately just does not represent it through their food.

The hostess did not greet us when we arrived and left us standing. I had to ask her for her assistance but felt like I was interrupting her. We were not pleased with the table we were given as it seemed squashed into a busy walkway and we felt in the way as the staff and customers passed. We could see the waitress was very busy but she was friendly and polite. The food was served but nobody asked us if we needed anything to go with it (extra condiments, etc.). I noticed that the Sunday lunch has decreased in the amount of food and with only two thin slices of beef it did not seem good value for money (it certainly does not compare well to other restaurants in the area for a Sunday roast, e.g. Hawksmoor, Blackrock). The place filled up quickly after we arrived (mostly for the festive lunch, it seemed) and there was a lively atmosphere, which we liked. The downside being that as it got busier, there were more staff rushing around and we felt more in the way as they had to get past us). We had been thinking of coming here for the Christmas Day meal but unfortunately we felt the food and experience was too average to want to return so quickly.

I have been going to browns for the past 5 years with large groups of people, spent loads of money and never had a problem We booked a table 4 months in advance for a friends birthday What an unpleasant experience we had We arrived at 4pm for drinks first then dinner for 7.30pm When we ordered drinks at the bar the barmaid was so rude !!! When we had drinks brought over to the table the barmaid ended up dropping them over 2 of our party without an apology Then at 7pm a member of staff came over to our table a threw down loudly a reserved sign and rudely said you must leave we explained that we had a table booked but she walked away, so we did complained and a member of staff politely came over and apologised saying he would seat us at the best table The table was in a good position but there was no tablecloth on the table, we had to ask for xmas crackers it was like we were an after thought even though we booked months ago The food well!!!!!! the roast potatoes were uncooked and so was the veg, the turkey was like leather so disappointing. After we had dinner we tried to order a round of drinks to be told that a member of our party looked like they had enough to drink and refused to serve us This is a complete joke as the person they were talking about was no way drunk we were a group of professionals in our sixties we didn't even leave our table there were large group of people in Browns that night enjoying their xmas party that were loud and so they should I am appalled that we were treated like this if we were drunk and rowdy i would understand but this was certainly not the case !!!!! This was all because we complained earlier !!!! We were set up by the bar staff Our whole night was ruined I will never bring my staff, friends or family to this place ever again

A poor terrible service Never go back Discussing

Packed, loud, vibrant, warm, top class food served brilliantly by the staff. A really nice place to have a meal with friends. Very impressive.

Homes 24 Conference and an exceptional chill out afterwards

Lovely place, beautifully decorated for Christmas too. Food and drink of good quality 👌

A nice cozy place to catch up with colleagues after work. It’s away from the main pubs & bars in the heart of the wharf making it better to have meaningful conversations without the crowd.

Amazing Sunday roast Thanks to Victoria was really attentive during the whole service.

The staff at Browns is fabulous. We had some drinks and an improvised dinner with friends, where we kept on adding new friends to our table as they came. Massimo and his team made sure we could all sit while keeping a big smile. The whole team at Browns was really accomodating. A big thanks.

Very good service, excellent food, thank you for the unique experience, highly recommended. The person who helped me was Alison 😊

Lovely lunch on the 12th November, very patient service as we hadn't seen our friends for ages and they didn't rush us Everyone had well presented food which was very good and the atmosphere was the start of Christmas,,,great

Very exquisite food 100 points. The atmosphere is really very nice and Alison's service is excellent 👌👌

Excellent attention especially from Miss Alison, good food and a charming atmosphere

Excellent service from Miss Alison and very delicious food 😊

During my visit to London, I had lunch at this charming restaurant, and it was a fantastic experience. Alison attended me, who was incredibly kind and attentive, recommending delicious and successful options. In addition, I enjoyed the terrace, which has a perfect atmosphere for a relaxed meal. Alison's attention and the cosy environment made this lunch one of the best moments of my trip.

I went from very far away and I take with me as a memory the beautiful experience of having visited the place. Very delicious food, decoration, and not to mention the attention. Miss Alison was very kind and attentive, I made my day, she was very charismatic. I hope you are well. I'll be back soon.

Thank you very much, thank Alison, very good service.

The prawn and chorizo ​​was very delicious and with excellent service from Alison from the manager team.

An amazing place to eat. Dishes were amazing we had the seafood plate which was delicious! And the steak in a perfect point. We thanks to Alison as she were so kind and helpful.

Alison I will return good attention

Delicious food, excellent service, Alison, who served us very kindly, thank you very much, highly recommended.

The best experience of a British Sunday roast. We had Beef Sunday Roast chicken that was delicious I do recommend to eat here. We thanks to Alison for the service

A unique experience, excellent food, and all thanks to Alison's service.

I was visiting London recently, and this place was recommended to me. The truth is that I was delighted. The service was excellent thanks to Alison, 100 points!

I was in London for a week and I wanted to go to a different restaurant and I was served by a very friendly waitress named ALISON. I already know where to go back to when I return to London and bring my friends.

The best experience of a British Sunday roast. We had Beef Sunday Roast chicken that was delicious I do recommend to eat here. We thanks to Alison for the service.

This place is so beautiful, Alison was very kind to us, very recommended.

Very good service from Alison, I would definitely visit them again

Very happy with the service Alison, excellent person 10/10 the apple crumble

Delicious food, thanks Alison, excellent service.

It is an excellent place to share with friends. That day we were attended to by Alison, a girl who was very kind and attentive to us. Excellent service

It was my first time in London and I went to this restaurant. The food was delicious and Alizon's service was the best. I would return to this place again.

The delicious food is highly recommended and we had excellent service from the lady. Alison🥰

A good meal and very good treatment from Alison, it was a very pleasant experience, I will return!

They treated us very well... a lady named Alison was very attentive and kind to us... normally I don't leave comments but this time I feel very grateful for the attention they gave me and the food was very delicious