Browns Bar & Brasserie - West India Quay in Tower Hamlets

Came here for their mother's day roast. No Sunday roasts available. Staff were run off their feet as obviously they haven't staffed correctly. Most of the food wasn't available. Absolutely poor service. Won't be coming here again

This place likes to increase the price but the quality of food has gone down since I started ordering here with uber, they had £60 of me for tough and small portion beef ,the chicken was one piece and not 2 like it normally be plus dry,the pork was ok,the veg was ok ,wasnt greasy like they do somtimes , the stuffing was raw ,but yet I paid good money,then they will blame uber driver saying they was long ,which is a lie ,they are great for lieing,if I wasn't busy I would have gone there and ask em ,would they eat dry tough meat and return it .I'm not happy 😒.

Got an expired sider , and after noticing it , said to the waitress and instead of apologies he said its OK, nothing is wrong with it . Waooo

Party of 8, chosen for a birthday lunch, Food was bland/tasteless. Not impressed. The sourdough bread was good and the best thing many of us had by far.

Elegant interior Great service Good Sunday lunch and starters Highly recommended 👌

Amazing evening after a photo shoot - the whole team enjoyed their meal and the brasserie was very welcoming and helpful with accommodating us and all our equipment. Lovely staff.

We visited Browns Bar and Brasserie in Canary Wharf, London, for brunch during our family UK trip in August 2024, and it was such a delightful experience! We were seated outside on a beautiful sunny day, which made the atmosphere even more enjoyable. The ambience was perfect, with a relaxed yet vibrant vibe. It was the perfect spot to enjoy a leisurely brunch. Highly recommend it for anyone looking for great food, drinks, and a lovely dining experience in Canary Wharf!

Excellent food and service at Browns West India Quay on Canary Wharf Quick and attentive service from our server Joan Would recommend

A very relaxed but smart pub with a large seating area outside. My favourite in this area.

Sadly not the best experience. 3 of our 6 starters were barely warm/bordering on cold (1 person sent their soup back for it to be warmed) it came back baked around the rim where it had boiled in the microwave. The mains were nice but the plates were stone cold which made the food go cold very quickly. Sadly not upto what you would expect from Browns, typical canary wharf over priced and looks fancy but not really with the food or experience quality to match.

Four of us called in after our visit to the nearby Docklands Museum. We were given the choice of a number of tables; the staff were friendly and courteous. Our drinks order was taken after a short time and we were then given time to study the menu. Good range of options on the menu. Food was delivered promptly and was well presented, served hot and was very tasty. Would recommend this restaurant.

The schnitzel and roast were very good. We came to this place after a 10k run on the recommendation of people from another restaurant. We were warmly welcomed by the staff, especially Nicole. We had delicious food and relaxed while listening to piano music.

Had a lovely Sunday roast today, big thank you to Nicole for being an amazing waitress and so on the ball and helpful!

Food was good. Service was quick and attentive. Atmosphere was nice and warm. Place clean and well-maintained. Overall we had a pleasant lunch.

Simona helped us to have an amazing night. So kind and patient. She took time to advise us. Absolutely a pleasure forward to seeing her again in this nice restaurant well located.

Went for lunch today lobster linguine was delicious and my sons steak he enjoyed

I would recommend Browms West India Quay. Lovely ambience and great service, particularly from Wendy who was very helpful.

This is a really nice restaurant, perfect for any special occasion. The food was really good I had lobster linguine and my companion had steak and chips both of which were excellent in flavour and quality. The cocktails are good and of course location was great. Will definitely come back here in future.

Lovely place with great service. Wouldn't recommend the crab and prawn linguine - not that well put together in terms of flavours

The place is very nicely decorated and clean. Staff members are also very nice and professional, I reccommend.

Joan was a super attentive and helpful waiter. You can tell he is a confident and hard worker. We asked for a special birthday amendment and he took charge of this and helped us straight away. Thankyou for looking after us Joan :)

I have a party every year and invite everyone I would like to come to my funeral. A Wake while I’m Awake. 85 people yesterday. Wonderful service, professional and friendly and delicious food. A great party on what was a very gloomy day in London.

Lovely Lunch on Saturday with my Daughter whilst visiting Canary Ward London. We love the restaurant Browns in Leeds too. Thank Tony.

Great service. Staff is amazing and very friendly. I had a request for Staff to join me in a video message for my boss who is retiring and Reece, Jade and Carmello were very happy to participate. Great video at the end. Thanks all!

Came here for an intimate couples evening, our server Joe was everything close to perfection. Thank you for the wonderful evening Joe, however my husband may of drank abit too much. Will be back soon.

I went to the restaurant last night with my girls and we had a great time. They have great food and the service was excellent. I was glad seeing vegetarian options as well. Mr Reece was so nice and kind to us. It was lovely altogether.

We waited an hour for our order. Not the best fish and chips in London.

Very nice place I went for a dinner I have been served by Alison very friendly and polite

Nice place and friendly stuff I enjoyed my Time there as the food too! Thanks to Alison that she Made trate my Time there. I will come back

Up to see the Cary wharf lights. Browns at west india quay was a great place for a meal. Good food & drink reasonably priced, served by a lovely staff member Nicola. Recommended

We had the roast which was ok. I got the beef and my friend got the chicken. The beef was easy to eat but it was not piping hot! They could improve on how they cook their potatoes, it was slightly over cooked and the gravy as lacked flavour/ salt

Food was amazing, friendly atmosphere and attentive service 😊

Outstanding service! Food was delicious!

Food underwhelming for the price used to go there often now remember why we have not been back in a while. So many other choices on Canary Wharf they need to do better. Steak was ok.

Amazing staff, great food, lush atmosphere, thank you!

This sadly was a terrible lunchtime experience, I ordered my meal then chef decided to make what they wanted and the waiter was clueless! A manager came over and tried to explain and make some offers but I went there for lunch not offers! All round bad experience!

I came for the breakfast today and I being served by Alison if you come ask for her! Food was so delicious I will return

I went there on Sunday with my Husband and Adult Grandson, they fitted us in which was so kind as they were busy, the food was gorgeous, prawns and scallops to start, so tasty, then we had the roast pork, beef and a sea bass risotto all beautifully cooked, we really enjoyed it, the staff including the manager could not do enough for us, they were friendly and gave excellent service and attention, thank you we had a lovely afternoon at Browns and looking to book again next month when we are back in London

We were Saturday in browns with my friends and we had such a lovely time the place was beautiful decorated,great service and food we actually want to mention our waitress Simona she was so lovely looked after us very well, nothing was too much very good service like that we didn’t have in a long time,very professional and polite and kind ,we will definitely come back and bring my family,see you soon brown

I been browns west India pub with my friends. There food and service is excellent. Especially i want to mention Simona she is amazing server and also professional

Nicola was an amazing server will definitely recommend. I will defo come back

Great restaurant with amazing service and food. Our waitress Simona was professional and super nice. Well recommended :)

I came to browns and I had a such experience with Alison which she recommended my mains. My congratulations to chef Nicolas! Definitely I'll come back.

Quiet time of the year so plenty of availability. Nice big industrial building. Food good, choice and quality. Fair price.

My congratulations to the chef my steak were delicious and perfect cooked.

Christmas lunch with work colleagues, the food was generally good but the presentation wasn’t the best this time. The service was excellent though, thank you.

Arrived for breakfast at 11.30am thinking is was until 12, however our lovely waitress Nicole popped to the kitchen and asked the chef if he could still do breakfast, thankfully it was a yes and it was delicious, we both had the traditional breakfast which was massive, everything was cooked perfectly from the runny eggs to the crispy but not burnt bacon, the mango smoothie along with lattes where all really nice. I think front of house staff make a big difference to a restaurant and therefore need to give a massive 10/10 to Nicole, friendly, funny, personable and very professional.

Great place for food and drinks

Very nice brasserie with good views and nice outdoor seating. The menu is varied and the food is tasty. Service is also amazing, we would like to particularly thank Victoria for the great service and accommodating us for breakfast today!

Browns is a pretty good place. Been there many times and love it.

We first came here unexpectedly on an October Sunday and they fitted in our group of 8 no problem. Most of us had the roast and it was beautiful! The staff were friendly, and it encouraged us to come back in December. December: mainly had the festive menu, and it was a great experience. We had crackers, a corner table, and we had a great time. The food (all 3 courses x 8 people) was fantastic - clear plates all round. A couple of confusions over the menu/bill, but all sorted. Richardo(?) was our waiter and was very friendly, helpful and attentive at the right times. Will be visiting again.

Joe the General manager was a delight made our evening so special as it was also our anniversary. Honestly couldn’t ask for a better evening.

Had a really disappointing visit to browns on Tuesday. Was a special occasion for a family members birthday. Service was incredibly slow with only 2 members of staff serving, which isn’t their fault but bad planning by management. We had booked a table well in advance as well. Took over 40 minutes to get drinks and an hour for food. The chicken on the kids meals was inedible it was burnt and dry. The afternoon tea was very average, sandwiches dry and very small scones. No acknowledgment of special occasion even though it was mentioned on the booking. Overall not the standard we would expect from Browns and would not return.

We had our new year eve dinner in Browns. It was an amazing and beautiful night. Goods, services and atmosphere are all good! People are happy there.

Overall a very nice restaurant. Ate there today for Lunch with my family, not that busy which was nice as we got our food served fairly fast.

We thought the wine selection was lovely. Stop Everything else was awful. The service was bad with rude and inattentive staff. Who were shouting across the restaurant at each other about friends they knew and drinking alcohol direct for the bar. Staff realised they had been spotted drinking alcohol and ran away laughing to the back area. We were told the scallops were only one left. My elderly aunt was sick 2.5h later indicating a high risk of food poisoning. My elderly mothers champagne cocktail was warm and returned twice before giving up. We were charged for things on the bill we didn't have. The waitress was very abrasive in her manner. We have encountered rude staff before at browns. But decided to return year after year for birthday meals. As the food normally wins. This time however we have decided to stop coming to browns entirely. We are so unhappy as my mother's birthday was ruined. We really tried to keep our chins up and carry on. However this was impossible due to staff behaviour. We will never recommend browns. And would deter people from West India Quay branch too.

Great location in the popular Canary Wharf area. Food menu was the festive type a bit limited post christmas. Service was ok a bit of a gap between starts and main course. In the main the staff were excellent although being told by our waiter that service charge was not a tip when the bill was presented was rude.

Xmas Day dinner, not great at all!!!! £100pp set festive menu. Food was all average, cold and overcooked. Not even an alcoholic or 1 soft drink included in that price. Atmosphere is great, so best to just go for a drink

We had a fantastic meal here, the decorations were lovely, the food and service was 5 star! We were celebrating my sisters birthday and it was a memorable experience, we will 100 percent be back!

My husband took me to the West India Quay for my birthday. We had the Festive Afternoon Champagne Tea which was amazing. The atmosphere in this place is buzzing. Also, what made it special is how friendly and welcoming the staff were. Definitely going to make Browns my birthday tradition!

items missing from prepaid christmas menu and nothing offered in return.

Had work Christmas lunch there. Inedible food, lengthy delays to get served. Awful experiece overall. To avoid at all cost.

Great food and wonderful service.

The food was good but at the end of the meal we wanted to pay. The service was included in the bill which is fine and we split the bill. The Italian waiter then proceeded to ask each couple for an extra tip of 5,10 or 20 percent. Shameful greedy behaviour. We will never eat there again

Recommended👌delicious food and quality service, Alison thank you for your excellent service.

Wonderful lunch experience with colleagues, service from Ricardo was amazing

Fantastic service from Ricardo!

The festive meal was fantastic. It was hot when it arrived, the turkey was tender and the portions were plentiful. The service was also excellent!

Nicole was amazing and very welcoming to the restaurant and I couldn’t have asked for better service when it came to question a about the menus and food options

Ricardo was brilliant and the food too

Delicious food, lovely Christmas ambiance, and thank you Ricardo for making my leaving do so special!

Excellent experience in the restaurant, you can see the care and quality in each dish. I want to highlight Alison's service, which was exceptional, very attentive and friendly, without a doubt her attention made our visit even more special.

Nicola was great and very attentive! Thank you!

Lovely service and Nicola really stood out

Nicole was great she helped me with my wine choice

Nicole the waitress was amazing . Her recommendations 9n food and wine was spot on! Thank you Nicole

Nicole gave us a good service and the food was good

Everything was perfect, especially Nicole. Great visit to the UK! We were hosted very well, not a want for anything

Its my third time in London but first time i was hosted so well. Especially the tall waitress with dark hair, very profesional and friendly.

Excellent, we had our Xmas lunch here 17 Dec for 34. Our server was Nicole who looked after all of us on her own. All orders were taken and servings delivered without fuss. She had a great sense of humour and was always in control of things. The food and drinks were excellent especially for such a busy time. Will come back again.

A pleasant day and visit! A special service and attention from Alison... I am grateful, until another opportunity... 😀 😉

Excellent service, I went for a walk to visit several restaurants and without a doubt this restaurant is the best, not only for the delicious food, but also for the service. excellent attention from Miss Alison.

It's become a tradition for me to go to the restaurant! And again Alisson, a loving person, excellent attention

Delicious food and great service from Alison. Recommended to go and try everything 🙌🙌

Nicole What a fantastic waitress, great friendly service. excellent

Came for afternoon tea, didn’t really enjoy the food but the service was great from Nicole, who checked up on us many times. She also tried her absolute best to make us feel more comfortable given the circumstances. Really appreciate it!

Just had a wonderful meal with my team for our Christmas lunch. Loved the atmosphere, and the service from start to finish was fantastic. Our waitress Nicola was really friendly and helpful. I will definitely be coming back to have the profiteroles again! A**** service from Nicola, thank you so much for taking such good care of us all!

Very good food and excellent service 👌

Nicole was really attentive. Thank you. Dissapointed by the food, starter if goats cheese was lovely but sea bass needed the skin crispyer and the chocolate grenache was heavy and too dense, sorbet was fantastic

Out for dinner with work colleagues, food could have been better but the service from Nicola was amazing thank you

Lovely group meal with a nice atmosphere. Wonderful attentive service from Nicola.

Nicola was amazing. Very attentive and helpful. Nothing was too much trouble

A wonderful culinary experience; Likewise, Miss Alison, very good attention, thank you...

Thank you Nicola for the excellent service. Food was fantastic and our experience was great.

Great service and food. A special mention to Nicola who gave us a 5 star service and a credit to Browns! Will be coming back

Outstanding service from Nicola

The food is very good as is the attention, recommended

I was fascinated by the food, the spectacular place, but above all, Alison's attention was the best, 100% recommended!

A very nice place and excellent service, Miss Alison took great care of us

Very good food, quiet atmosphere and satisfactory attention from the supervisor Alison.