Based on 2.569 opinions finded in 1 websites
Based on 2.569 opinions finded in 1 websites
Nº 1451 in 2648 in Liverpool
Nº 270 of 463 Other cuisines in Liverpool
Opinions
As always, what a great breakfast. Incredible food, lovely atmosphere and we were taken very good care of by Niamh who was very attentive (especially to my allergies!).
Dave Murphy . 2024-09-02
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We had to call into Liverpool on our way home from work , so decided to get something to eat while we were in this incredible city of Liverpool . Most of our usual places were closed as it was a Monday night, but all was not lost as Brown’s were open. Have to say inside is really pleasant and comfortable , great decor and the food is spot on.Our server Emma, worked tirelessly to make sure that we were looked after and all done with a beautiful smile ..that girl does not stop … thank you so much for making an impromptu evening meal a true pleasure J:o)
John O . 2024-09-02
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Service is terrible, food was cold and vile , never eat here again, dry and nasty , no offer of salt and pepper and not seen anyone since we made our order! Avoid if possible guys , waste of hard earned money
Emma W . 2024-09-01
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We had a lovely breakfast with great service. Jason our waiter was excellent. We will definitely be coming back again soon.
Colsey22 . 2024-09-01
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Olivia was fantastic! Great service and loved all of the food! Loved every second!! Great food, great vibes 10/10 would visit again.
jamie p . 2024-09-01
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My daughter treated me to lunch here after shopping trip. The food was very good and the staff nice and friendly. I had crispy duck and melon as a starter but there was too much carrot. The waitress said she would tell the kitchen and she agreed with me. The main I had fish cake but rather a lot of Kale which I hate. The meal was very good. We have been before and would go again.
stringey . 2024-07-11
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Thank you Browns Liverpool for a fantastic lunch today. Our day was made extra special thanks to our server Gary. The food was fantastic and the service was warm and genuine. We had the fillet steak with scallops and we cleared our plates.
Marc A . 2024-07-08
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Me and my family came here for a joint celebration my 18th and my sisters graduation the overall vibe of the place is very comfortable and the food was amazing no complaints we would definitely eat here again and our waitress Keira was amazing she took care of our every need and was a delightfully bubbly waitress.
Anime P . 2024-07-08
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Fabulous food, superb service from Gary, good value, great experience. Highly recommended. Pianist who started at 1pm, whilst talented, the music was rather intrusive.
P&C . 2024-07-07
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Excellent service by Jason. Wonderful choice of food. Lovely atmosphere . Clean and friendly surroundings. Speedy service
Wright . 2024-07-05
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We went for the festive menu on a xmas shopping trip mainly due to the lovely xmas meal we had last year. However the standard was nowhere near last years, bland roasts, gravy, greens and stuffing. everything was average at best. Cheese and biscuits with no chutney, fig or celery part from that it was as listed! Service was good but won't be back anytime soon for the price point and quality there are better options.
AndyS7 . 2023-12-20
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Came here for my birthday, amazing service and amazing food , fabulous waiter named Judah who ensured everything was perfect and was happy to help sort out minor issues we had with ID. Service and food was impeccable will come again !
Jessica H . 2023-12-15
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Enjoyed a fantastic Christmas lunch with nine colleagues. The atmosphere was relaxed yet enjoyable throughout the restaurant and the food was fantastic. Browns put a different twist on a Christmas lunch we was thoroughly enjoyed by all who attended. We were served by a young man called Judah who was outstanding, he was very efficient but also had a very friendly manner and nothing was too much trouble. Judah made a very good meal perfect with his serving style. Browns Liverpool is highly recommended.
Adam J . 2023-12-14
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It is a lovejy restaurant, great food and amazing service. Thank you Emily for looking after us so well. We will be back.
karonc174 . 2023-12-12
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Slow kitchen service and average food. Table for four booked for 8pm. Eventually sat down at 8.30 after reminding them we were still there. Two starters ordered, one of them was wrong! We reminded them at 10.15 (!) that we were still waiting for our mains. We were offered a drink while we waited and one glass of wine was ordered. Food came eventually and was average at most. There was a service charge in the bill and the one glass of wine “while we waited” had been charged for. We complained and it was taken off as was the service charge and 10% of the bill. There are better places to go in Liverpool I’m sure.
Adele B . 2023-12-11
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just now NEW Brown’s in Liverpool has a lovely atmosphere and is a very pleasant building. The food is really good and the service is always wonderful. Jason is an excellent waiter and a real asset to the restaurant with his very charming and professional manner. Thank you, Brown’s! …More
507natalie . 2023-12-10
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Amazing service from Luisa who Christina said was, “the bee’s knees”. Gorgeous breakfast and lovely decorations
221lizt . 2023-12-09
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Booked in here for Afternoon Tea 8 months in advance. Actually booked for the Browns 50th Birthday Afternoon tea as it looked better than the ‘Festive one’ when we arrived we were given the afternoon tea that was meant to be festive, nothing festive about it. The waitress argued that there was no way we could have booked for the Browns 50th Birthday Afternoon tea. Er, we did !! What we received was disgusting. Cakes were small and very boring. Sandwiches soggy and the choice was dire. I was really looking forward to this and brought 20 people with me. Very disappointing. There were so many managers in that place and no one had a clue !!! I usually love Browns but this was appalling, the worst afternoon tea I’ve had. Complete waste of money. We left most of it, well we boxed it up and gave it away to a homeless bloke. Save your hard earned money and go somewhere decent.
Usernamenotknown . 2023-12-09
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Popped in for an impromptu Christmas lunch when I was in the city for work. Food was excellent and my first turkey dinner of the season was lovely! Great veg and excellent gravy! Top notch from the kitchen!!
livetoeat_1981 . 2023-12-09
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Amazing Service! Booked for Christmas meal and couldn’t have gone any better. Whole team were delightful, and the food was delicious. THANKYOU!
B5453ULp . 2023-12-08
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Amazing service. Gary was an outstanding waiter. So friendly and nothing too much trouble. Food absolutely delicious
m1chelled . 2023-12-06
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Food was amazing and Lisa was lovely! She looked after us really well and made great recommendations! Thanks Lisa x
Lizzie B . 2023-12-06
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APPALLING FOOD DISGUSTING SERVICE RIDICULOUS ALL AT LONDON PRICES NEVER AGAIN TOTALLY RUINED OUR FAMILY NIGHT
Jimmy G . 2023-12-05
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Was very disappointed with our food the sirloin steak was very tough no dressed watercress just limp bistro salad leaves bone dry not worth the hefty price Prawn linguini Luke warm overwhelming taste of pesto Cold desserts were warm trio of desserts not as described Very overpriced average food Such a shame nice restaurant lovely ambiance great staff Service charge was the only thing worth paying for
pablo84M . 2023-12-04
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Disgusting food in a confused atmosphere. We had our family Christmas gathering here last night. They had clearly over booked aside from that the food wasn’t good enough to serve to dogs Prawn cocktail - lettuce left wet so sauce was like water Fish and chips - batter was black it was that burnt and chips clearly cooked in old oil Burger- bloody and undercooked GF Sea bass - served not GF so made my aunty immediately ill Child’s sausage and mash - sausage burnt to a crisp Apple crumble - cooked in a pot that had previously had fish in it as there was a distinct fishy taste in all 3 servings Shepherds pie- watery mash All meals cakes at varying times, sides forgotten. Waited two hours for our water. The most insulting part was that they offered to ‘remove the service charge’ only to reflect this appalling service. Having sent the bill back twice we left. Some of the party having not eaten. Utterly disgusted and upon reflection should have refused to pay altogether. Such a shame as this has been a regular spot for my family for years The toilet facilities were filthy and some of them flooded I felt so sorry for our waitress Lisa who had to negotiate with people bringing our food out whilst she attempted to clear our table. I hope this review helps people avoid disappointment
cheryl g . 2023-12-03
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The dinner at Browns Liverpool was a delightful experience. The ambiance was inviting, and the service was attentive. The menu offered a diverse range of dishes, and the food was well-prepared, showcasing a balance of flavors. Overall, a pleasant dining outing.
Addien G . 2023-12-02
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Absolutely disgraceful - this was booked for a significant birthday celebration. We arrived to be told 80% of the menu was not available - no chicken - no steaks and no fish. Unbelievable for an 8.30pm booking on a Saturday evening. You never even had...
aidan794 . 2023-11-27
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Not impresses. The risotto arrived cold . Coffee was tepid! Some of the blueberries in crumble were moldy!
Bernie D . 2023-11-21
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Such a lovely restaurant, the staff were all very accommodating and approachable, particularly with our fussy child. The restaurant had a wonderful atmosphere, we will definitely return.
Jennifer H . 2023-11-19
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Amazing yet again!!! Browns never fail. We came for breakfast and enjoyed it that much came back for a Sunday roast. Unbelievable food, fresh & cooked to perfection. Well done to the kitchen staff as it looked extremely busy especially this evening.
kerrylI6249JM . 2023-11-19
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Absolutely beautiful food! Kitchen seems so well run and food was of the highest standards I’ve had in the city! My only complaint would be waiting staff were a little slow and lacked enthusiasm. I have raved to family and friends about the meals here...
Lucie G . 2023-11-19
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Gorgeous place, all the family loved it. Excellent service, all the staff wonderful and food delicious, 10 out of 10 for front of house staff and all the chefs as all meals were spot on, definitely go again. Booked for Christmas 👍🏻
Rebecca M . 2023-11-19
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Food was delicious!! I had the burger and my mum had the ceaser salad 10/10. Our waiter was called Jason, he was nicest, most accommodating friendly waiter!! Couldn’t recommend more
lois w . 2023-11-18
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We had a lovely meal this evening very relaxed atmosphere and the food was delicious ! Lisa our host was amazing and so attentive she always made sure we had what we needed and went out of her way to make us comfortable, thank you...
abbiedav . 2023-11-15
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Don’t go there when it’s very busy. We waited over an hour for our afternoon tea but then when we asked why the wait was so long they immediately brought it out, showing they had obviously just forgotten about our order! They then got our...
Homeyra D . 2023-11-11
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Lovely evening meal again at our favourite restaurant! we were severed by the wonderful olivia who made our night, we had a three course meal which was stunning no faults could be made but overall i have to say the service stud out to us...
N5475UGellal . 2023-11-04
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Good and drinks great, our waitress Lisa was absolutely lovely and super attentive 10/10 would recommend.
F8766UThannahh . 2023-10-30
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Arrived and offered a warm welcome. Server took our orders quickly and was attentive and chatty and a credit to Browns. Unfortunately the food and drinks didn’t match the initial service of the front of house staff. I order a cocktail for £13.95. For that...
millar741 . 2023-10-29
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Terrible food. Eggs Royal, Traditional breakfast eggs and all eggdishes dry and overcooked. Pancakes unedible. Dirty plates. Took forever to order and for the food to arrive.
Anna V . 2023-10-29
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Breakfast was amazing! Fresh, quick and fabulous service as always from Browns! never disappointed when I or my friends dine here
Connor C . 2023-10-28
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Lisa was our server, very attentive service . Lovely dinner and cocktails :) Came on a Friday night
T903C . 2023-10-27
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Lisa served myself and my daughter tonight . Very friendly and although she was busy always had a smile . Great food as would be expected
Maxine A . 2023-10-27
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We had an amazing experience with Lisa as our waitress. She was so lovely, attentive and made was so easy to chat to :) Thank you Lisa!
240caitiej . 2023-10-25
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Food was lovely, very fast, amazing service from Lisa. I came for my birthday dinner and absolutely loved it!
J M . 2023-10-25
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Been many times and Browns never disappoints. Everything spot on. Nice atmosphere, great food, and superb service - from the wonderful Lee yet again. We wish him all the best in his career, a fantastic asset to Browns.
MikeNicko . 2023-10-25
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Amazing food and service. Want to thank Lee and Katerina for amazing service, they are both an asset to the company!
briannar436 . 2023-10-24
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Enjoyed a wonderful mid morning breakfast at Browns in beautiful, elegant surroundings. This restaurant is pure class and yet very welcoming. A little on the pricey side but worth it.
Cathyj78 . 2023-10-23
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Beautiful restaurant - gorgeous food, normal prices - very friendly staff - they serve Pinot Noir by the glass here! Ideal location!
MOSKOS0911 . 2023-10-23
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Karene was a delight very friendly helped me with my choice of drink will certainly return very good service 😀
markmO771XK . 2023-10-23
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Been here numerous times so decided to go for my husbands 65th birthday. Besides being freezing as air conditioning was on full we asked 3 times for it to be turned off , the food was not that hot when it came out and went...
Julie B . 2023-10-22
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Had a lovely meal at Brown's. Shout out to our waitress Sasha, she was so busy, but was very attentive, professional and friendly
Nikki C . 2023-10-14
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My first ever visit to Browns in Liverpool. Arrived on a Sunday early evening looking forward to the Sunday Roast. On arrival was told that the Roast had all sold out and there was no Cod or Cous Cous either. Opted to the Lamb. 10...
Robert J . 2023-10-12
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My husband and I booked dinner at Browns Liverpool to celebrate 10 years since our first date …… which was at Browns Liveroool. On arrival we found a card with a hand written message from the staff and were treated to a glass of beautiful...
Rigger . 2023-10-10
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This was the second time we've dined at Browns, and it really is a lovely place to eat. It is nice and light and airy, with a really nice outside area at the front. The service, from Gary, was excellent, as was the prawn and...
Tony H . 2023-10-10
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First time here at Browns and received wonderful service from our waitress Lisa. We ordered the lamb rack and 10oz steak which was beyond delicious and we thoroughly enjoyed the meals. We also received a dessert with a birthday message which was really lovely and...
Khady G . 2023-10-08
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Lovely food great atmosphere staff friendly thanks to dillion for excellent service will be back soon well done to all the staff you do an amazing job great singer who did Michael bubble song
wendysV4643KP . 2023-10-07
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I feel like I should declare that I am in no way affiliated to this restaurant, but here goes another top tier review. The staff really make this place imho. Dillon was great on arrival, Catarina was superb and took my criticism off the fondant...
AlanE987 . 2023-10-06
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Gary looked after us today and he was fantastic, friendly and helpful, nothing was to much trouble for him. Also the food was brilliant, very tasty and the portions were just enough. Will definitely be returning
paulhO7402NG . 2023-10-03
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This restaurant is a regular venue for my work as a tour leader and never disappoints. The staff are always unfailingly polite and attentive and the food is of a high quality. Worth of special note tonight were Emily who had been working for about...
bethanmairj2020 . 2023-10-02
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Lee served us today! Yea a lovely lad and very polite! Was so attentive and had a lovely manner with my young nephew! Will be back!
512aaronm . 2023-09-28
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We decided to have a meal at Brown’s after visiting Liverpool One Waterstones, our son purchased some books and we headed to Brown’s for our tea. Our waitress Lisa was brilliant, it was a busy night with a large group booked in, but the service...
andrewbA5360SF . 2023-09-26
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Came for a sunday dinner today, and wow wow wow, what can I say, I come here every week and it never fails to impress me, the service the food and the fabulous cocktails, can't wait for my next visit
Connor C . 2023-09-24
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Food was lovely, really tasty and the waiter Jason was really pleasant and engaging. Would come again
Harriet0300 . 2023-09-23
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Beware extra costs, we had set menu with stated 2 glassesof wine included, but at end, server asked for charges for glass 2... NOT ACCEPTABLE and principal... Manager defensive about size of poor and glass 2 not inclusive, but NOT mentioned upon ordering and 2nd...
robertdN4481JE . 2023-09-20
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Came in for lunch service was great, food was delicious we was served by Lee he did a great job making sure we had everything we needed
Sean U . 2023-09-18
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Thank you so much to Gary, Lisa and team for making such a fuss of our birthday girls! The most amazing food too thank you x
Stacey H . 2023-09-17
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Greeting was a bit limp when we arrived. Ordered advacado with feta cheese and steak and eggs. Steak and eggs pretty good but the avocado was miserable Bright spot of the visit was the service by Lee and Emily who were engaging attentive and bright
Ernster . 2023-09-17
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Today we were served by a young man with the posture of Poseidon, He was very attentive and polite. Credit to the brand. Food was great and the service was unmatched
Aaron B . 2023-09-15
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I popped in for lunch and I as served by Lisa, nothing was to much trouble. Her recommendations for wine were absolutely spot on and I was pleasantly surprised at how knowledgable she was regards the menu and food. The food came quickly and was...
livetoeat_1981 . 2023-09-13
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Great friendly atmosphere and great staff, food was excellent and great service provided by Lee who was attentive to detail.
Resort06329992277 . 2023-09-13
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Amazing service, food was delicious and not over priced. Relaxing surroundings. The waitress Lisa was very friendly and was very helpful towards my choice of food due to my allergies. Would recommend and visit again.
meinird2016 . 2023-09-13
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We’ve been coming to browns for years now and have built up A great friendship with Jason, so much so that we now go in to see Jason !! The food is always of great quality, the service is fantastic Always a warm welcome Great...
nickywhittle . 2023-09-10
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Great place for family or a couples evening. Nice inside and I have been a few times. We had a great evening.
briangC5764MZ . 2023-09-09
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Always feel looked after in Browns. Staff are lovely and attentive. We had the three course lunch menu which was lovely. We had the fish cakes. I can never resist the wonderful cocktails either. Thank you once again Browns you never disappoint.
Navarro;Miss.ba... N . 2023-09-09
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Four of us visited Browns last night, where we were shown to a table in the outdoor area that we requested however when we went to sit down there was birds dirt on the seat. Fair enough it was outside and these things happen. We...
Brendan T . 2023-09-08
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We waited 4-5 minutes for somebody to come and seat us - while 2 bar staff looked on! When we went and asked if anyone was going to come and see us, eventually a frazzled lady appeared and apologised for the wait. Then, despite there...
RichG439 . 2023-09-04
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Disappointing. The food was good but the service was shocking from a slow, disinterested, arrogant waiter. We’ll not be back!
P2922WMmichaelv . 2023-08-27
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As a tour leader, I bring American guests here often, and it is always an effiicent and pleasant evening served by unfailingly courteous staff. Tonight however, Gary went above and beyond. Nothing was too much trouble from start to finish. He utterly charmed my 5...
bethanmairj2020 . 2023-08-23
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We arrived at 11.25am and requested a table for breakfast for the two of us. The Maitre ‘D was not welcoming and refused our request!! We said, “But you serve breakfast until 12 noon.” He insisted on “No”. He handed us A La Carte menus...
PadTha . 2023-08-16
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Myself and 2 friends booked Afternoon Tea to celebrate my birthday. It was such a good decision! We had a warm welcome when we arrived and shown to our table. Offered water and drinks then our afternoon tea arrived. We couldn’t fault it! Plentiful and...
NetteR_12 . 2023-08-14
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Came to Browns quite late on after a busy meeting day for work. Lisa made the experience worth while as she was so friendly and had a lovely way about her. Ordered the calamari for a starter which I have had many times and always...
SallyAnneRepard . 2023-08-13
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A delicious breakfast- good quality ingredients and a generous portion. The staff were lovely and the setting is very smart.
Ellenf0508 . 2023-08-12
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Superb, professional staff Entry hosting was delightful Waiter Lee is the persona of excellent and stylish dining in Liverpool Flawless throughout
jameso282 . 2023-08-11
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Wonderful lunch spot in Liverpool one.. such a beautiful venue and service was attentive, knowledgeable and faultless. Food was very tasty and well cooked.. we can't wait to visit again!
Mally O . 2023-08-10
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Fantastic breakfast today! The eggs in purgatory was amazing, and as usual the service from my waiter was exceptional, Thank you!
Connor C . 2023-08-09
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I came for afternoon tea with my daughter and mother in-law the service we received from Lee was excellent. He was so polite and nothing was too much trouble. He took the time to have a chat with us which you don't get very often...
L8105LVpatriciae . 2023-08-08
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We are never disappointed at Browns whether lunch, dinner or drinks. We had the fixed price lunch and the selection was great. Large portions and piping hot. Great value for money. The extra special thing about Browns is the staff. They never disappoint and Gary...
woodhey1 . 2023-08-08
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Stopped in for breakfast , lovely food, decor and service, nothing was a problem, very clean place with friendly staff Over for the weekend from Ireland and only found this place on the day we are leaving. Next time we will try dinner
S1101XLsharonb . 2023-08-06
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Had breakfast today Saturday and the service we got from Jason was unbelievably good He makes the place never felt more welcome at a restaurant and every time we come he makes a fuss of us Just love coming here Jason thank you for everything...
whittman . 2023-08-05
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Great meal excellent service the young girl who served us was very attentive and really happy to help great service we will return
roseo199 . 2023-08-05
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We have eaten here a number of times and on a couple of occasions we have had lee serving us and have found him to be a thoroughly pleasant individual always pleasant and polite - we were there most recently for a birthday meal and...
Carl J . 2023-08-04
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Served by the lovely Lisa, an excellent restaurant honestly a 10/10 experience and couldn’t recommend it more. (Lisa we love you xoxo)
dannylS429WY . 2023-08-03
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Amazing atmosphere! Served by the lovely Lee who was so friendly and great at his job! Food was nice x
sophiesbaker . 2023-08-03
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Had a fab breakfast as always and lovely to see our FAVE Jason always looks after us so well and a pleasure to be served by him
BrendanandAdele . 2023-08-03
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Emma have use great service, made use feel very welcome and a warm feeling. The food was lovely we all had a different meal and everyone enjoyed the meals.The place was lovely and clean we will be back.
Happiness733911 . 2023-08-02
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We had a lovely time here. Great food and service. Lisa our waitress was great - always on hand and very knowledgeable on the menu. Would come again.
Becky R . 2023-08-01
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Me and my partner have dined here a couple of times, mainly served by Emma who always goes above and beyond to make our evening so special, the food was incredible as it always is but i must say it was Emma who really made...
N5475UGellal . 2023-07-31
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Don’t bother! Me and the wife walked into Browns sat down and we must have been wearing cloaks! The bartenders served at least 5 others and still left us waiting! In the end after 20 minutes we got up and walked out. Disgusting behaviour and...
752geoffreyc . 2023-07-29
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We’ve had a few meals here before. Lisa our server was amazing. Tended to every need or question we had. All around great.
Josh H . 2023-07-28
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Came here for afternoon tea with my mum, and my auntie and cousin both of which are gluten free. First of all it was an hour wait for the food! But The Non gluten afternoon tea was amazing! Loads on the plate and it was...
Weemoxo . 2023-07-24
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609 Opinions
we ordered 2 coconut flat whites and 2 peach ice teas, the coffees are nothing near a flat white and you could barely tell it had coconut milk in it, the teas weren’t the worst but for some reason had a banana taste and personally we did not enjoy the taste of these at all. other times when ever came here it’s never been as bad as today but we assume it’s due to the new barista. overall it’s not worth the amount of money we paid, for this amount we’d expect to get at least good tasting drinks.
5 Opinions
We ordered a giant cookie on the second of feb to be collected on the 17th feb giving plenty time for it to be made. The day before pick up I ran the branch and asked about the cookie to which the lady rudely replied she hadn’t got an order and that there was lots of staff so it had gone missing, she didn’t even think to ask what was my order and instead told me to ring back at 4:30pm as she was extremely busy. As this cookie was for an event I didn’t want to risk not getting it and with the employee not really listening and being rude on the phone I went down to speak to her to my Surprise (not) she was not busy instead on her phone with her headphones in I spoke about the issue with the missing order and showed her my receipt to which she replied (I believe you) well I’m glad she did as she took my order on the 2nd. She never apologised or even acknowledges her mistake instead was extremely rude. I’m sure this isn’t the time of person Millie’s wants as the front for there business because I will not be going back and I’m sure others will feel the same if they have to deal with the same rudeness and inconvenience.
36 Opinions
Visité en varias ocasiones para llevar comida para llevar mientras estaba en mi almuerzo, descubrí que el personal es constantemente miserable y el menú es decepcionante para vegetarianos y veganos, a pesar de que afirman en TripAdvisor que son aptos para vegetarianos. En las raras ocasiones que tienen rollos de salchicha vegetariana, son agradables. Las sopas son hermosas, sin embargo, es frustrante hacer cola solo para descubrir que una vez que estás en el frente no tienen ninguna. La junta afirma que tienen patatas asadas, sin embargo, si se solicita, ya no las hacen. En mi visita anterior la semana pasada, salí de la tienda con las manos vacías y fui a Sayers unas puertas más abajo, ya que no tenían absolutamente nada que ofrecerme como vegetariano.
26 Opinions
Useless staff waited over 30 minutes for 4 drinks and 3 baguettes ordered chicken and bacon took cash for it then decided they never had it after waiting for it then sed can refund it they had chicken and bacon but couldn't make it never had some off drinks we ordered would not recommend this place staff are not up to job so slow for such a busy place ..
8 Opinions
My girlfriend asked for a medium strawberry acai with lemonade but no ice and the drink cost £5.60 already for this price you could expect them to fill the cup, instead served a small cup half full, i asked if they could fill it up with lemonade as every other starbucks has done. I had to ask for a refund as i wasnt paying £5.60 for a half drink, we sat down to enjoy some time together and we overheard us them attempt to whisper about me asking for a refund by one staff member to the other and i found this to rude, when all i asked was a simple request. Any other starbucks or even staff have been much more accommodating. Wont be returning and ask people to go to the other starbucks in town centre.