Brooklyn Calzones- UB8 in Hillingdon

Staff doesn’t take calls properly and kept cutting my calls , RUDE

Very bad service, I had to wait for ages to pay for my snacks when there were 2-3 staff in the counter doing I don’t really get it what they were doing, then the panini came in burnt as the lady who did it left the counter, leaving the panini to be done by the other staff, confusing and out of order really. Then the other male staff, he is coloured staff, with like braided curly short hair was like attacking me verbally (I don’t know why) and said to me “who told you to sit on this table”) and went away laughing, when there is no sign of where staff and where visitors should sit. So very rude and impolite customer service, wondering why they are in the customer service. So I appoached him after I’ve eaten and told him his behaviour as a customer service staff is so bad, he just kept on laughing which is to me was so inappropriate. Very bad customer service.

The pizza was nice, service was quick, staff were friendly. But I still regret having ordered from this place. I just called these guys once to order two pizzas. It’s been more than a year and I still receive marketing messages from them. No matter how many times I block those number, type “stop” and then reply to those messages, they just keep sending their marketing messages from different numbers every single day. You have no right to use your customers’ numbers like that. It’s so frustrating!!!

Yesterday I've had a very hard day. Didnt sleep or eat whole day. Cried whole day. Because of personal reasons. I went to the shop finally after someone's pursuation to eat something within budget. I was talking to that friend on phone the whole time and waiting quietly. The pakistani/indian guy there called me. He asked what salad i.want. i was holding the phone but not talking to anyone. And my voice was very low. Reasonably. I had a hard day. He didnt hear me properly. Suddenly he EXTREMELY RUDELY asked "can you please put the phone down for ONE MINUTE PLEASE?" I was baffled. And very insulted. Then i asked "yes of course but u cant behave like this with me". Then he asked " and can you talk a little LOUDER? I CANT HEAR YOU AT ALL...etc etc". At that moment I was so insulted that i didnt hear him at all. I said "sorry i dont want" and left the place. I got out and cried the whole road. This day was so hard for me. Therr was no one beside me except for a stranger friend on facebook who was there just because i requested. I was missing my parents. I had been horribly betrayed by someone. And i was sick. Ut was the only shop nearby my house. And now i get this after having the courage of finally getting out to eat? I wanna ask that guy, "do you know how much courage it took to get out yesterday?" and you didnt even reimburse my payment. Anyways. I.dont want that too. Maybe you shouldnt presume and behave this way with a person from next time? You just dont know what he/she went thru right? I hope you learn to be a human in addition to having a good business. Thanks.

Please provide a number students can call!!! It's very annoying when the food comes late with no notification and I have to walk to the collection point!