Brook Hotel in Norwich

The best fresh bread selection in Norfolk, and possibly the best cakes too. Shabby chic ambience, nice coffee.

We booked a table as a large group, and where to start. Service: our waitress was pleasant and accommodating but most of the beer or wine menu did not exist in reality, and only the more expensive south African brands remained left, so instantly paying more before you've even eaten. Venue: A cosy space, unfortunately it was freezing cold and we were all eating in our outdoor jackets. Food: where to start with the food, all the food tastes the same, everything pretty much deep fried and all meats chewy, tough and grissly. The sharing platters were completely inconsistent with variying amount across different plates, also I'm not sure how 2 people are supposed to share a piece of corn together, lady and the tramp moment with corn? The rice, 100 percent this was microwave rice, having had some very good African cooking before, this was clearly out of a packet. And any chips were luke warm with a pappy / frozen middle. Chicken curry, had flavour but was a generic chip shop curry taste. The best thing of the night was the cake we brought, luckily clearing the pallet. I would not recommend this place as a dining experience within Norwich. Final price was also very shocking for the quality and choices available

Not a chain I usually bother with, but this one is above average. Decent food arrived quickly, staff were good, not too busy on my visit.

Terrible service, we had tesco vouchers to use in your venue! We were told you can't use that because you're ordering off the classics menu. We are aware that you lose your deal, but we still wish to use our Tesco vouchers as we'd already spent them on the app for hungry horse. I will be contacting your head office corporate number, as we were happy to redeem our voucher and pay the difference. The tall gentleman with dark hair and broken English accent was mildly rude and not helpful at all. The young lad who was also away to that evening only reconfirmed that I wasn't allowed to use my voucher which I found again infuriating as I was. I have contacted Tesco's and they have said I am allowed to use the voucher but would not get the benefit of the 2-4-1 meal, which we were happy with!

Mothers day !!! Crazy busy but staff done outstanding work and made it a lovely occasion