Brook Hotel in Norwich

The service at Brewers is top-notch! The staff is friendly, attentive, and goes above and beyond to ensure a memorable dining experience. Kudos to the entire team!”

It was my daughters birthday, we came for a meal at the lovely Shoe Makers. Staff were amazing, Harrison, Bradley and Cleo, especially Harrison, going above and beyond, food and service was amazing, everything was spot on and how it should be when you go to a restaurant. Harrison was interacting with my children making them laugh and making the night more special. Harrison and Cleo brought out the dessert with candles and sang Happy Birthday. Play area outside was enjoyed too. Such a lovely perfect evening, thank you so so much. See you soon.

Not a chain I usually bother with, but this one is above average. Decent food arrived quickly, staff were good, not too busy on my visit.

I ordered a cheese burger meal the chips were un edible and soggy and the burger was soggy and just fell apart I also asked for sauce on my chips and did not get any and the delivery driver was rude banging on my door very loudly multiple times after I said hang on let me get the money I normally order from here and they are good but not today I will not be ordering again!!

Food- The pizzas are average when compared to the actual standards. Service- They are reasonably good in terms of their service. The atmosphere is not welcoming as it’s not a dining restaurant and they only deal with delivery and take away orders. Hygiene- I found the place to be bit unhygienic. There was plenty of dirt and waste underneath the main oven and it looks like it’s not been cleaned for ages. I feel the team should give more importance to hygiene when it comes to food because it ultimately affects the people’s health. Update - December 2024 I ordered a large pizza and two sides from the Pizza Hut on Grove Road with an estimated delivery time between 19:08 and 19:28. The delivery never arrived within the promised timeframe, and when I tried to contact the store, no one bothered to answer the phone despite multiple attempts. I was forced to visit the store in person to find out what was going on. When I arrived, I was told the delay was due to “high demand”—a laughable excuse considering the staff was standing around, joking, and clearly not taking their work seriously. They didn’t bother to apologize for the delay, and the phone was ringing non-stop in the background, completely ignored. This location is consistently terrible when it comes to delivery service. The staff is rude, unprofessional, and the store’s hygiene standards are appalling. I will never order from Pizza Hut again and strongly advise others to avoid this place at all costs.