Brook Hotel in Norwich

McDonalds style portions for ridicolous prices, and no napkins. Not recomend

Staff were nice but a rubbish range of food apparently their supplier ĺet them down

Dirty toilets wrong drinks served twice gave up in the end

What can I say, ordered meal at bar, no beef roast at 1pm on a Sunday, but settled for turkey, 25 minutes after ordering enquired where the food was, assured it was being plated right then, but took its time, seems the order had literally just landed in the kitchen 8 minutes before we asked where it was, how is that? Ordered extra cauliflower cheese it was alright roasties were small and probably a bit under done ordered extra spuds, still small and pig in blankets came out in my husbands meal and not.mine and a sausage short was assured they'd bring another portion only to bring 1 sausage to make the portion. Asked for extra hot meals, not bad they were hot enough for me to not make any further complaints, oh and it was freezing in there I had to have.my coat on my lap to keep me warm, toilets were a bit yucky 2 out of the 4 were clogged with wee and paper, hubby had a pudding and then we left, caution to people you get what you pay for, more like a school dinner than a restaurant meal, won't go there again for a while, probably great for a snack or burger or fish finger and chips for the kids

Food- The pizzas are average when compared to the actual standards. Service- They are reasonably good in terms of their service. The atmosphere is not welcoming as it’s not a dining restaurant and they only deal with delivery and take away orders. Hygiene- I found the place to be bit unhygienic. There was plenty of dirt and waste underneath the main oven and it looks like it’s not been cleaned for ages. I feel the team should give more importance to hygiene when it comes to food because it ultimately affects the people’s health. Update - December 2024 I ordered a large pizza and two sides from the Pizza Hut on Grove Road with an estimated delivery time between 19:08 and 19:28. The delivery never arrived within the promised timeframe, and when I tried to contact the store, no one bothered to answer the phone despite multiple attempts. I was forced to visit the store in person to find out what was going on. When I arrived, I was told the delay was due to “high demand”—a laughable excuse considering the staff was standing around, joking, and clearly not taking their work seriously. They didn’t bother to apologize for the delay, and the phone was ringing non-stop in the background, completely ignored. This location is consistently terrible when it comes to delivery service. The staff is rude, unprofessional, and the store’s hygiene standards are appalling. I will never order from Pizza Hut again and strongly advise others to avoid this place at all costs.