Brewers Fayre Monkton Lodge in South Ayrshire

This restaurant is fantastic the play area is super convenient and the staff are lovey would recommend for any families looking for a meal

Great wee place with friendly atmosphere, staff were pleasant nothing was too much trouble. Great food selection with good offers available, would recommend !

Great breakfast on Easter Sunday. Busy as expected but never a lack of buffet options hot or cold and the girls working were super friendly and gave the kids a chocolate which made their morning!

Great value for money great for the kids and Gillian was very attentive with the children food was of good quality for the price

We booked a table for 20 for a family night out. The food was very tasty and the service was excellent ! The kids enjoyed the soft play and a good time was had by all. Special thanks to Ross, Emily, Evie & Jessica - I needed gluten free and they looked after me very well.

Booked for Mothers Day for 5 adults and a baby, absolute disaster. Arrived to a table with absolutely filthy chairs and a high chair that hadn't been cleaned and still had food sitting on it (pics attached) Main meals took an hour to arrive and that was only 3 of them. Another meal arrived 10 mins later and the final one another 10 mins after that - 1 of us had already finished eating. The final meal was supposedly delayed as the waitress claimed she told the chef to bin it and claimed she was "shouting at him for the last 5 mins" - hardly very professional. Unfortunately we had already ordered and paid for desserts as they were part of the 2 course mothers day menu and had to be ordered at the same time, or we wouldn't have bothered. A waitress asked if we had ordered desserts and asked another waitress to chase it up. 30 mins later, a different waitress came and asked what we had ordered and so again had to wait. Bad service, long waiting times for food and overall a pretty disgusting place. Some tables were sat dirty still to be cleared the whole time we were in the restaurant and as for the toilets - sticky carpet! Vile!

We love visiting the play area at Monkton Lodge!! I normally visit with my two daughters, it’s great to let them have a run around and burn off some energy after school. The food is always great, and I love the fact we can eat inside the soft play. The staff are always very polite and helpful, but a special shout out to Emily she is always so lovely to us and my children love her, we left the other night with both my daughters not wanting to leave. Emily is so chatty and loves playing with my daughters, she even put sprinkles on my kids brownie just to make them smile, a true asset to the team. We will be back soon as I’ve promised the girls they can come back to see their new “bestie” as they put it. Thank you so much to all the staff at the monkton lodge every single one of you are brilliant.

Breakfast was great. Buffet really hot and constantly being refilled. Lots of choice on the continental too. Went for mother’s day breakfast and was busy as expected but didn’t feel manic only complaint would be the toasters. Team were really nice and helpful

This used to be a family favourite due to the average food but great play area. Unfortunately our last few visits have been awful. Missing food items, dishes served to members of our table once everyone else had finished, plates left to pile up rather than be cleared. The play area is unsupervised the vast majority of the time and when you use the toilets next to it, and see the condition of them, you will never return. Save your money and take your kids to a soft play where the equipment is well maintained and supervised and the food is infinitely better. Don't bother raising your issues to management either as they make it clear they aren't interested.

Was taken for Mother's Day dinner. I ordered off the Mother's Day set menu whilst everyone else at the table had the carvery. Even though we asked staff twice when my order would be coming out, it never did. After 1hr and a half, I still had no food and everyone else at the table was finished eating so we left. I had no Mother's Day dinner as what was ordered never appeared. Very disappointed.

Staff friendly but under alot of pressure due to lack of them. !!! Very small portions and quality of food not good Chicken fajita burger came with beef chilli dip but I requested chips instead but at an additional cost.!!! Dip was awful... and Chicken tasteless. Ordered caramelised apple pie and ice cream for dessert... Very small portion of a soggy pie with some brown stuff on it and the smallest scoup of ice cream ... Will not be back the bill was £54 for 2 people ..

What used to be a reliable cheap and cheerful restaurant is now a not so cheap and not so cheerful restaurant. Staff are rude and unhelpful and seem to have had no customer service training whatsoever. Eating here you don't expect fine dining but I do think customer service is a basic expectation and unfortunately on this visit it fell way below anything I have experienced before. Only got 1 star as there is no option for none.

Avoid at all costs. Had a terrible visit at christmas with food not arriving and staff not seeming to care. Decided to try again only to have the same issue. Kids starter was forgotten and had to ask for it and it came with mains. My main was missed and came when everyone had finished eating then the kids brownie which was ordered at 2pm had to be chased up at 4pm as it still hadn't arrived then 10 mins later we were told there was no brownie left. When we complained we were met with the trainee manager laughing in our faces and being completely rude. The visit was made worse when I was queuing to ask how long my main would be. I was in a line of 4 people waiting whilst the trainee manager stood at the breakfast pass eating pizza in full view of paying customers trying to get food. I'm a regular visitor of brewers fayre restaurants but will never return to Monkton Lodge

Food here is divine for a chain restaurant,very tasty and freshly cooked,portions reasonably sized,though service can be slow at times(only criticism).Staff friendly,good selection of alcoholic/non alcoholic drinks,everything reasonably priced,ended up eating here all 3 nights we stayed next door in Premier Inn, though we had planned to eat elsewhere in area during our stay,think that says enough about the place. The restaurant is wheelchair friendly,plenty of room,in fact its huge.even contains a large childrens soft play and climbing area. Had seen mixed reviews of the place,but was perfectly acceptable to us and never encountered any problems or issues.

Great place for kids… they enjoyed playing in the soft play. Plenty of snack options for the kids…not too much of crowded .

Visit here on the daily, and nothing for the staff is ever a bother. Always happy to go above and beyond for you. Friendly and super welcoming Staff!

Lovely food as per usual and the welcome was lovely. Comfy chairs are great for the coffee. Staff always welcome you into the restaurant

Friendly staff & reasonable priced food. The service provided was 10/10. The kids love the play area too so a win for all.

Great time with the kids at soft play. We have the play passes so we’re able to treat the kids to soft play without breaking the bank. Fun trip and good unlimited coffee

No veggie cheese with veggie burger. Poor menu choice if a Vegan or Vegetarian. Small plates Good points large carpark.

This restaurant is fantastic the play area is super convenient and the staff are lovey would recommend for any families looking for a meal

Great place for kids to get their dinner and enjoy the soft play, Aaron and Lynn were really helpful. Food was lovely and will defo return

The man who took our order (according to the receipt it was Calum M) at the bar was one of the rudest persons we had encountered. Very rude and huffing and puffing all the time!! Seemed too much under pressure to be in this customer...

Cannot fault the restaurant, they all do an amazing job, very professional and approachable staff, can't do enough to make us feel most welcome. A special thanks to Nico, (I hope I've spelt that correctly), who always appears happy in they're work place and is...

There were 10 of us altogether celebrating a 65th and a 92nd birthday. We had had a terrible experience in 2022 at the exact same time of year but decided to give it another go.... Well this time the experience was fantastic, the food was...

All of the Staff here were lovely but one stood out in particular, a lady named Stacey, who accommodated me and my anxiety with patience, kindness and understanding. So, if her managers are seeing this, please ensure Stacey is duly recognised for being exceptional in...

Took my family to Monkton Lodge for Christmas Dinner as we are away for Christmas. We where met at the door by Nicol, who was so friendly and helpful. He took us to our table and made sure we knew what to do. We chose...

Won't be back in any of this groups restaurants, you can get much better food elsewhere for cheaper, with better service too!! We visited for Christmas lunch at 1.30 p m.We were told after ordering that there was no turkey, and no pigs in blankets...

Visited today. Excellent form Start to finish . Nicoll just always 100 percent ....kids soft pay just perfect . Good value for money

Had the Mixed Grill, best meal I have had for ages. Facilities excellent, staff extremely friendly. If passing worth a visit. Also great soft play area.

Had a Good meal here when passing by. I will definitely return. Service was also good great experience alk round

We hired the soft play on Saturday evening, for a family party. Was so lovely having the soft play to our selfs, Emily the young girl in the soft play was great, she helped us move tables and decorate the place, nothing was too much....

Lovely continental breakfast great choice and special mention to young guy think his name was Nickoli for the perfect customer service in a nuce relaxed enviroment with christmas music on in background well done Monkton

Let’s start with the positive. The young man at the bar taking orders was incredibly pleasant. Unfortunately it went swiftly downhill from there. Toilets - disgusting. Two fully blocked. One with a broken seat. None of them flushing. Service within the soft play area. Awful. Not only did the young girl say she didn’t actually like kids, but her attitude towards the three families was terrible. Five children’s dinners ordered - and three came ten minutes before the remaining two. And the tables hadn't been wiped down for goodness knows how long. The staff clearly have no interest in customers as they hang around in groups and ignore customers when they are clearly waiting for cutlery, drinks, to name but a few of the issues. Suffice to say we will not be returning to the Monkton Lodge.

Went her tonight 17/11/23 for food after a long drive home from England, we ordered off the Christmas menu we both had pati came on a plate with a slice of toast pati in a plastic tub and a blob of chutney on the plate...

Great breakfast in pleasant surroundings with lovely staff.. Nice location when travelling with plenty of parking .

Great visit as usual...warmly welcomed by Gillian and meals prepared as per our requests...nothing too much trouble. Relaxed and comfortable surroundings...perfect Sunday afternoon!

Great breakfast at a great price, and Lynn and Stacey, the helpful and hard working staff who make it worth coming back every weekend.

Usual great breakfast with plenty of choice. Stacey and Lynn kept things topped up and were their usual efficient and pleasant selves.

Had to find a mechanic due to car issues. Staff went out their way to find a decent local garage. Nice to have a friendly chat with all the staff on top of the great food.

Becoming a favourite stop for food when we’re in Ayr food good a bit more expensive than last time but servers are really nice and helpful

We come here almost every week, and we have got to know stacey and sarah(the chef) haven't met her personally but she is the best chef that we have had food from, we ask now everytime we are in if Sarah is in as we want her to make our food 🥰 Stacey is a credit to your restaurant and very chatty and polite to us on every visit. We personally only come back to see stacey and have Sarah's fish and chips 🍟 🐟 Thanks girls ❤️

Visited on 1st October as a family of 5. Been here several times before but can’t say I’ll be back. Food was ok but not up to the usual standards. We then waited for over 50 minutes after the main course was finished til dessert arrived. All the time, diners were arriving and getting through their courses whilst we waited. I tipped whilst paying for the food when ordering. If I’d been paying afterwards, the tip would’ve stayed in my wallet.

21 very happy people after a mouth-watering experience at Monkton Lodge. All the starters, as ordered, were served up on time. Slight error on the mains but happily resolved within minutes. All staff were attentive and performed their duties brilliantly. So good we've even been back for breakfasts!

Honestly, I don't normally review however after visiting this place I needed too.. Kayleigh the manager was absolutely fantastic from reserving our table to the most excellent service. The food quality was beautiful 10/10. Hot and all fresh. The staff just all wanted to help and make sure we were all ok and everything was perfect. Which it was. I Felt comfortable with my children (4 boys) and didn't feel like that I had to keep them quiet at the table.. There is an amazing play area which was extremely clean and tidy, also very fun. The children has an absolutely wonderful time.. Our first holiday to Scotland and this restaurant has made it wonderful.. Thanks to Kayleigh and her fantastic staff.. We will be back..

This is a fantastic spot!! We are currently on holiday in Scotland. We came for an evening meal as a huge group of 21, the food was great hot fresh, all came out at the same time. All the staff were polite, and a special mention to Kayleigh she was amazing went above and beyond to accommodate us all. It was that good that we returned the next morning for breakfast, which was equally as super as the the previous night. Lots of choice, everything was full no waiting around for things to be replenished, always food out, and last but not least it's incredible value for money. Honestly can't recommend it enough. Some of the similar restaurants where we live in Yorkshire could learn a few lessons from this place. Get yourselves down there!!

I had my daughters 2nd Birthday Party at the Brewers Fayre Soft Play Monkton Lodge and I would like to thank the amazing gentleman Nichol who was in charge of the organising. He was just lovely and very professional at his job. He was extremely attentive and made the whole experience run smoothly. Thank You x

Another great visit to tire the kids out at the soft play after being in Ayr. Squeezed us in as very busy and food was good.

Friendly and helpful staff, always so welcoming with a smile. Great selection of food that is high quality, well priced and always piping hot. Excellent service and food came so quick. Soft play helps tire the kids out and keep them busy while we wait.

Arrived at Minkton Lodge and had not booked a table. Jill was great and got us a table without any problems. Ordered steaks which were delicious. Staff were very friendly and the service was great. Will definitely be back.

Kids loved the soft play and with juice refills and 2 meals for roughly a tenner it was a good way to get them out without breaking the bank

Great place for family , play area and good food, staff really nice and well priced so all in all i give it a 10/10 Will come back again before we go home

Came to Monkton lodge with a few friends and our kids had a good meal and the kids had great fun in the play area would recommend!!!

Good food.good service.had the smothered chicken good value for money.will be back soon for some more great food.

One of the worst restaurants I've eaten in in a long time. We have been here before and it was acceptable. We were staying at the attached Premier Inn before an early morning flight. We had booked a table for 7pm. There was a queue...

Staff friendly enough but can only work with what they have. Carpets filthy and sticky. Tables and menus filthy and sticky. Food was ok but just a general feeling of grubbiness Ate here when staying at the premier inn next door. Will go to KFC...

Regular attendees at Monkton Lodge, mainly for the toddler mornings, but often times for lunches to entertain the kids. Great soft play for the little ones at a great price (at least half the price of most other soft plays); which includes juice & toast...

To start with the positives, one of the waiting staff was very helpful when my 6- year old accidentally spilled her chocolate milk and the kids enjoyed the soft play. Pretty much everything else was poor. The carpets under tables near us had visible detritus...

Staff are good at times just not a enough at times at times just cannot get served came back out when a lot of people are waiting working of one till need to give this place a good deep clean you go tables which have...

Visited 8th august as staying in premier inn next door. Table booked for 7.30 and after being seated then started queuing at the bar. After twenty minutes people beginning to complain at length of queue with only one bar person on. The duty manager in...

Nearly 1 hour waiting for dinner 4 people. Ordered garlic bread starter for 2 people. Waited nearly 45 minutes then had to ask for it. Waitress embarrassingly put it on the table,2 pieces each person the size and thickness of approx half a cream cracker,...

Excellent staff very friendly. Been coming here for years. Last year they looked after my parents when was taken to hospital after passing out. Yr staff are a credit to you.

Great from start to finish we ate in kids play area it was very relaxed and food was lovely, staff were all soo lovely and attentive thank you for a lovely day

Great breakfast en route to Prestwick airport. It’s all self service buffet and seems to be a popular stop before the airport with how busy it was.

Had a great dining experience last month, friendly atmosphere staff couldn’t do enough for us, food was delicious and great value for money, will definitely be back

Went out with a party of four adults & one child, was hoping to have lunch, it was a Monday, around 2- 2.30, we waited at the door " to be seated " as asked to do on a large sign, but a few minutes...

I usually love going to eat here, but today I was very disappointed. I ordered a Cobb Salad with chicken and bacon. When I started to eat it, I realised there was no cucumber, avocado orsweetcorn in it. I mentioned this to a staff member...

Not disabled child friendly. Very disappointed as I have taken my daughter many many times and never had an issue, in fact I have sang their praises as they have a couple staff members who I cannot fault and know my daughter by name as...

We stayed for two nights in the adjoining Premier Inn & opted for breakfast & Dinner both days. The staff were amazing! However, they were absolutely run off their feet. Not enough staff for the volume of customers to serve. You could tell they were...

Bloody awful place. Staff stand around doing nothing and customers sit surrounded by dirty tables with empty glasses,rubbish all over the place and a whole two customers in the place. Don't expect a great breakfast either if you are staying at the Premier Inn. Nothing...

Five o’clock on a bank holiday weekend and the have run out of carvery, fish and chicken. As it’s a holiday you would expect them to get extra in but no. Queue is ten deep for orders but people just walk up to other side...

Fantastic food prepared by quality kitchen staff and served by lovely pleasant staff, especially Stacey, who always has a smile and a lovey personality which makes us feel at home and makes the experience an enjoyable one. 5 Stars to Stacey. The only criticism I...

Party of six was in for magic night the starter took approx. 1hr 30mins far too long to wait. The mains took over 1hr.Again far too long.There was no draught beers avaliable and 3 bottlledof beer were ordrred and only two available again more disappiontment.The...

I visited as a group of 10 to help celebrate my nephews 4th birthday, 8 adults and 2 kids, the kids had great fun in the soft play. The staff were very friendly and helpful. Shout out to Emily for going out of her way...

The food was lovely, it seemed really busy but we still got our food in good time in the evening. We stayed at the premier inn so we returned for breakfast and again we couldn’t fault it. Will definitely be back!

Great place for kids and the customer service is excellent. We had a small incident when we arrived, drove over a nail and it punctured my tyre. I forgot I had removed my puncture repair kit from the car but when chatting to the staff...

Being a business traveller around the country I would vote this particular brewers fayre as the best. Fantastic team and welcoming. Staff are always smiling and happy to help. Professional and know their hospitality very well. Food is great and always consistent. The restaurant is...

Great stop here. After a long day in the car the kids loved stretching their legs in the large soft play area. Food was good value and the staff were very helpful.

I went for dinner with my family and had a great experience. We had two young children with us and it was great they were able to play in the soft play. The staff were all very friendly and the food was great! Will definitely...

This place is terrible firstly young tall lad behind the bar is so up himself and rude is unbelievable. Booked our meal and ordered stare and main each waited around 35 minutes and said young man came out with our main meal i stated we...

Stayed at the premier inn next door on a business trip and second time here in the past few months hotel is in need of a facelift lots of old decor and tired bathrooms and the brewers fayre next door booked the meal deal ,...

New management but same friendly service and tasty food. We used to come regularly pre Covid and must come more for Value Meals Monday to Friday 12 to 6pm

We stayed at the start of the Easter holidays and we’re shocked to be told what seemed to be more than half of the menu was unavailable - how can a restaurant not have pizza, any of their fish dishes, chicken dishes, nachos or macaroni?!

I had a six-hour drive to Ayr for work into the evening. I arrived only to find the hotel I was in had already stopped serving food and their menu had barely anything I could eat as a vegan even if they had been serving....

Toddlers session run by Elaine is fantastic. Elaine is always friendly and welcoming and is brilliant with the kids. I hope she is recognised appropriately by her managers.

Was in last week for dinner, food was good and very reasonably priced. We sat in the soft play which was clean and had a film on for my grandchildren to enjoy. I believe the young girl working in the soft play was called Emily,...

Garbage, absolutely Garbage, food was over priced and over cooked ,I've cooked better over a stove camping

Fantastic Staff especially Stacey who is always attentive and helpful, food was delightful as always. Will definitely be back.

We popped in for bite to eat and were greated by Stacey who has a lovely manner and nothing was too much trouble. Nice food at a nice price Highly reccomended.

Sunday carvery here was excellent full family enjoyed the experience especially the unlimited sides all included in the price, great value for money and having the soft play was great for the little ones. Staff very friendly and we were well looked after throughout. Highly...

Had a table booked at 6pm,arrived at 5.50pm didn’t get seated until 6.15pm waited over a hour for food, my family ordered seperate and they hadn’t even made the food when we complained to the staff.

A warm welcome and good value food. The kids loved the play area, kept them occupied for hours. Great visit, happy to go back.

Just had to leave a review after breakfast with Santa. What a fantastic experience the staff could not have been more helpful and the kids 3&4 absolutely loved it. Best breakfast with santa we have been to and great value for money. So well organised...

The meat is always cooked very well and the staff are very friendly. Gillian in particular is always a huge help. We always need to edit the menu and they always do their best to accommodate.

Fantastic experience. Arianna and Atlanta were great Santa's helpers. Kids were well fed and had plenty of time in soft play. Santa was lovely with the children and they got a colouring book.. Would definitely recommend.

Staff were very friendly which was nice. We had the carvery which was lovely definitely go back reasonably priced give it a try

Had two lovely meals here over the weekend on a family trip. Fabulous service and food, with a particular mention for our carvery server Ross, who was lovely .

The meal was excellent all came out so fast no problems. The kids were getting tired and our waitress Emily was great as she offered if we wanted our desserts to take home. She brought them over all ready to take home so we could...

We stayed at the Premier Inn joined to the place because we were using the airport. The girl behind the bar quite evidently did not welcome our arrival that late although the bar was still open! She had no smile, no conversation and was clearly...

We ordered a mixed grill, smothered grill and children's, unfortunately due to an unfortunate error in the kitchen it took a good while for us to get our food. The staff were helpful and apologetic, and as our order was delayed twice ( we had...