Brewers Fayre in Stoke-on-Trent

The carvery veg could have been a little hotter but on the whole very good quality.

Staff are friendly and helpful. Food is excellent and two meals for £11.49 takes some beating!

Sorry cheap meal so cheap ingredients..nice staff.x

Lili was super and great fun! Thanks

Table booked for 5pm on a Sunday evening for a party of 13. Disappointed on the fact that they were no longer serving carvery at this time, however we picked another option on the menu. We were waited on by a young lady called Emily, which I must express at how well she does her job! Very polite and attentive - an absolute credit to the team! Waiting time for the food was nearly an hour however they didn’t disappoint and was worth the wait and all of us were happy with our food. Priced accordingly and overall 5* experience and we can say that we will be visiting here again. 👍

Brilliant meal at brewers today. All food was tasty. A special thankyou to Emily our server. She was absolutely fantastic. Customer service the best. Very welcoming and polite. Service with a smile.. Nothing was too much trouble for her. Real asset to brewers. Thankyou for an enjoyable experience and great meal

Amazing food fabulous service from Lili and Jenny thank-you girls Food very good quality and amazing value lovely ladies

There were 16 of us and we had a great meal there. Emily was our waitress and she was superb. We did not all arrive together and as soon as someone new arrived Emily was there to take the drinks orders. She ensured that all of the meals arrived at the same time and they were piping hot. One of our party required dairy free hot drinks and she ensured that she prepared them herself so no mistakes were made. She was very patient when taking our orders as quite a few of us wanted, for example, no red onion. When the food was delivered by other staff Emily ensured she was there to make sure that our requirements had been actioned by the kitchen. She could see straight away one hadn't so took the meal away and ensured it came back as ordered. We were in the restaurant to celebrate a retirement and the evening was a great success due to the fantastic service and good food.

Decided to have Sunday lunch here, huge mistake !! . Parking good, escorted to my table, very good , after that I'm afraid it was all negative.... waitress totally disinterested and unhelpful, no one at the carvery to actually carve the meat , i waited about 10 minutes and had to ask a passing member of staff if there was anyone serving , she summoned someone to come to serve . The food would have been quite tasty had it not been for the fact that it was barely warm . I then asked the waitress if she would bring me a cup of coffee to which I was informed that she would bring an empty cup and to go to the machine to serve myself ( whatever happened to courteous waitress service) . To make the experience a little more unpleasant the chairs at my table were filthy and looked as though they should have been recovered or replaced a few years ago.

Went with a voucher offer. Great value food and pleasant and helpful staff.

Always good food and pleasant staff. I have been going every week for years. Reasonable prices too.

Food is very sub par, can get alot better for your money elsewhere.

Got there at 7:30 ordered by 7:40 Food came out at 8:35 After witnessing the sizeable table of around 20 to the right and behind us, eating there started I was most perplexed by the fact that there starters were cleared and mains bought out, and extras added to complete their order prior to our food (table of 4) being bought out. I decided this was the right time to query where the food was to be told that they’re busy, and that the table had ordered prior to us to our food would be served after. When discussing timings in a restaurant with the “manager” it became clear he was unable to organise a pi55 up in a brewery let alone organise a restaurant. After this debacle we were left still hungry being told he would go and check, to what this achieved is still beyond me as he came back with the same answer of “it’s being cooked”. Upon receipt of our food I was presented with what can only be described as a piece of soggy carpet. (Meant to be beer battered fish) my partner with a charcoal burger instead of char grilled and a mixed grill missing items. We were less than satisfied, when complaining for the second time I was yet again face to face with the “manager” who was unable to explain why it had taken an hour to order food, and when the food came out it was burnt, or missing parts and lets to be soggy. Soon after the missing items came on a plate, with apologies, 3 out of the 4 of us neglected to finish the dinner due to being served food Oliver Twist would have been proud to conger up. When returning from the toilet is had turned out that the “manager” had returned to the table to offer some compensation and reduction of the bill. Over all not the best experience. Probably would avoid.

Nice food and the lady who served us was super her name is teagan she went above and beyond to make sure everything was right she was polite and very friendly her manager needs to acknowledge her enthusiasm thank you teagan.

Excellent service and food . The food was freshly cooked to our liking and arrived in good time. The staff are very professional and very helpful. Faith our server was very prompt and attentive. We were Never left waiting for condiments or drinks and we are very pleased. We would definitely recommend and will be returning ourselves in the future .

Happy to eat there again Katsu curry was lovely

Very friendly and helpful staff food was well prepared and hot relaxed atmosphere clean and tidy restaurant would recommend this place if you want a pleasant meal.

Just returned home tonight after our meal.four of us.went outside for a cigarette.left our jackets on the chairs so they new we would be returning for dessert.they had cleared the table of all our drinks.when we spoke to the lady the so called sitter she said we should of informed them that we were outside having a cigarette.obvously we hadn't left our jackets were still on our chairs.avoid this place at all costs.if I could give it 0 stars i would.

Always a nice meal with pleasant atmosphere, friendly members of staff, and great deals and discounts! However......new menu has taken off our favourite!!!!! No chicken and rib combo....oh Brewers Fayre why?!!!

A lovely place to have breakfast. Staff are always available to help. There is no problem ordering vegetarian options. Maddie one of the workers there is wonderful. Grandchildren think she is great. 🙂

Absolutely dreadful food and poor service. One of our party actually refused to eat the pizza despite it being returned to be warmed up it was still cold. We won't be going back.

Been here many times think that says enough.

Excellent breakfast, well worth the money

The restaurant is roomy and pleasant, our seats were comfortable and accessible. The service was good, though there only seemed to be a couple of servers working. There was a good choice of food and drinks, including refillable soft drinks and coffee. The food was very good, and very reasonably priced. The standard toilets seem to be up a flight of steps but there is a ground floor disabled one; that was clean and well laid out. There is a roomy car park and diners get three hours free parking.

Well, I've ordered medium cooked sirloin and received a well done thin cut steak ... I mean, I know that's not the steakhouse, but steak should be thick and correctly done- if the chef can't do it, maybe U should get Tefal Opti-grill?

Stopped by for food which was nice, usual Brewers fayre (no pun intended), the highlight was the service, was above and beyond!!!

Food and service very good disappointed with size.of plates children's size also not made in the potteries

Nice food al 8 of us enjoyed it and ben was was very nice and polite and hepful xx

Popped in for some dinner after work, food was really good, staff were lovely and very nice, well done to all

While traveling for work, I regret that they refuse customers from 9:30 p.m.....

I had a Sunday roast, and it was spot on. The meat was cooked perfectly, melt in the mouth good. The staff got me seated straight away, and the chef that carved the slices gave me more than enough. Can not fault the whole experience. Will be going again.

Pub grub was nice, good value for money. Staff were all lovely which creates a nice atmosphere. Served by Izzy, a polite and helpful lady 💐 - we set up the rewards card which will come in for a treat with the kids 😎

Called in for lunch ,the food was very nice and of good quality,we were well catered for and looked after ,I would recommend it with a four and half star as I did think the price was a tad high but certainly a up 👍

Celebrated a birthday here, lovely warm welcoming atmosphere!. Waiting on staff were very helpful especially Dom he was lovely!. Food was nice and hot would book again!. ⭐️⭐️⭐️⭐️⭐️

Went here on the 27th may I ordered a mixed grill supposed to have a 4oz steak on I bet it was 2oz at best glad I didn’t upgrade for an extra £3 but I ordered it medium for it come out beyond well done so waited for the waitress to come ask how the meal was never turned up so I carried on eating until I saw one so I asked a different one who then went to the chef who just said ‘sorry’ so I asked for a manager who was about as much use as a chocolate Fireguard who was just walking away as we was speaking absolute joke of a place save your money and go McDonald’s at least when they get it wrong they do something about it!

Served by isabelle, was a great server, answered all my questions and made me feel comfortable

Don't bother going here with 40% off codes valid unjtil 15 June. I had to challenge the duty Manager on Friday 3rd May at 1.20pm who said the 40% offer did not exist. Then when my partner showed a voucher on her phone he changed his tune. Our 40% off codes were simply not being accepted. The staff said they had already been used when they had not been by us. To be honest the staff struggle to know what to do with this particular offer. The Manager also said food upgrades cannot be used to meet the £25 eligibilty threshold for the offer. I believe this is a LIE. There is nothing in the terms and conditions that says this. Also, during the January 2024 promotion of the same 40% offer we had no problem at this venue using food upgrades to meet the eligibilty threshold of £25. After challenging the Manager he cancelled our order and we walked out in disgust at his attitude without paying for our drinks. We were not rude, just sticking to what we knew was right. To be honest we were more knowledgeable about the offer than the Manager who was useless. Somethings not right at Hanley Brewers Fayre and this 40% offer. The Manager and staff are clueless about this offer and do NOT know how to properly implement it at the till. This is VERY POOR UPDATE: From Brewers Fayre social media team - food upgrades can be used to meet the £25 eligibility threshold. So we were RIGHT and this venue's Manager on the day in question was WRONG!!

Had a lovely meal tonight with family we were waited on and served by a lovely waitress called Charlotte I had the cheese and onion pie and would recommend it

Food really decent for the 12-6 menu. Staff really friendly and it was quick and efficent service. Id go back again.

Went in today woman asked asked if I had booked a table as she said restaurant was fully booked? I said I hadn't booked restaurant was nearly empty. five staff chatting to one another at the bar won't be back. very poor service made to feel like customers were to much trouble 😡

They need a smaller option for carvery asked if i could have childs carvery said no im not under 12 i have a diet retriction due to a medical problem but they didn't ablige

Catch up family ..... not too crowded. Service good and food good. Empty plates and a voucher used so even better value 🤣

Brilliant food. Served promptly and server Lila was very professional, polite and friendly. The restaurant always manages to please. Will definitely visit again.

Shocking! Says on the website open at 07.30 but you can't actually buy anything until 11.00 if you are not staying at the hotel. I couldn't even go in for my breakfast. They should make this clear on the site. Staff were extremely rude aswell

We came with a voucher. For some reason it wasn't working isabella managed to sort this for us. When we didn't ask we really appreciate the help and we will be back again thanks for your service. We'll done guys

Food was terrible. We ordered steak (medium) I got it well done . The starter was ok but It took them so much time onto bring the food that at some point we thought maybe to leave and go eat somewhere else.

Great service as always. I’ve never had a bad experience here, hence the reason I’m in at least twice a month. The staff are really friendly and always make time for you. Good food for a great price. What more could you ask for?! 🤩

Fantastic welcome and service from Tom one of the managers, lovely food too. Drinks and food very reasonably priced. All staff were very friendly and welcoming.

Fantastic service, food was great, had no issues at all, place was clean and tidy, all staff were welcoming from start to finish

Nice food, server Charlotte was lovely. Portions can vary from day to day but always good food. Everyone very helpful and pleasant

Best service of any Brewers Fayre. Smiley faces on arrival, great communication, super polite waitress Charlotte who was great throughout our visit

Charlotte was a fabulous server - very polite and helpful. Only negative about the restaurant was the air con was too cold and not many veggie options.

Went for Sunday lunch. Different server today on Sunday 21st April at 1.15 pm. He was cutting the meat as thinly as possible so the portions were stingy - not impressed! Roast potatoes looked good but did not taste good and were well below par. All the other veg looked tired and had sat on the counter for ages. Peas were the only thing okay together with the Yorkie. Gravy not quite good enough either. Upshot - I won't be having Sunday lunch here for a fair old while now, Haha

I often go for lunch here with friends. Easy to book online, lovely staff, food and atmosphere. Fairly priced with good offers 👏

Nice bit of grub, friendly staff, a million times better than the one at hem heath

like Brewers Fayre better than the norm

Nice food and good value for money. However really let down by the gentlemen with the dark hair and the pale blue shirt. I’m guessing he’s a team leader. Visited with my terminally ill grandmother who asked to use the disabled toilet, was unable to find the toilet and when asked where it was as soon as her back was turned he mocked her and gestured to his colleague behind the bar, to which we saw. Won’t be returning simply for this reason. All the rest of the team helpful and friendly and nice food, hot and tasty.

Visited for Sunday lunch and had a lovely experience, atmosphere, server, waitress particularly Courtney, all were courteous, friendly and efficient. The food was hot and extremely tasty, just like home made. Well done !!

Nice place for an English breakfast or afternoon tea.

We've gone here for years and they always keep a very high standard on the food for a cheap menu of 2 maims for £11.49 and the staff are always polite and professional.thanks to isabelle on our latest visit .

Nice relaxed atmosphere, good food and good service all at a very reasonable price. Kids enjoyed and good value and they want to come back again. Dom was great, very attentive, polite and quick.

Sunday carvery advertised 12-18.00 book table for 17.00 and all carvery has been packed away what a joke false advertising

On arrival we were greeted by friendly staff. We were shown to our table and service was fantastic. The range of food available for breakfast was very good. The quality of the sausages by far the best I’ve had for a buffet breakfast. Fantastic quality for the money . I would highly recommend this place. Staff also were very attentive to stocking bread etc and making sure all items on the buffet were available.

After several happy times here my recent visit was anything but. My meal was terrible and the service was even worse. Never again.

My partner and I booked to eat here tonight. We arrived and understood that the restaurant was extremely busy. 10 minute wait and we were finally seated. Server came over took our drinks order then after another 15/20 minutes came and took our food order, which consisted of 1 starter and 2 main courses. 45 minutes of waiting and the starter still hadn’t arrived, so we asked the server to cancel this as we just wanted some food due to the time getting later. 10 minutes after cancelling the starter order a table that arrived at the restaurant 20 minutes after us and was a larger table, received their order. At this point we asked to cancel the whole order as we were going to source food from somewhere else. Which at 8:30pm is an extremely difficult task to accomplish. A half hearted apology was given by the serve who informed us that either the kitchen had forgotten to cook our whole order or the order had not been put through the system at all. No attempt from a manager to come and speak to us or sort out this issue, he was just walked out of the kitchen straight behind the bar and then into a back room. Completely disgusted with the service we have received, and the wasted time of me and my partner.

I was expecting a belly busting brekkie. The main let down were the sausages. They really need a better supplier. The sausage meat wasn't too bad, but the skins on the sausages were like boot leather. There wasn't really enough full English available either at 9 ish in the morning. Really disappointed that there was no orange juice available either, some strange tropical juice. The pastries were cold and not very appetising as well. To sum up an underwhelming experience for £10 ish ppn.

Went at lunch and hubby wanted steak which was on ordinary menu, so I chose smothered chicken from same menu rather than the lunch special menu which was 2 meals for £11.99. Never noticed smothered chicken was on this menu. When it came looked basic but was edible. The table next to us was then served with same chicken meal and they paid £11.99 for 2 from lunch special. Really felt cheeted that there's was the same for 2 than mine for one!!! How does this make sense 🤔

Luke warm food on cool plates, even though staff brought food out holding plates on tea towels. I had to send my food back because of the temperature. It came back almost the same temperature. Will not be eating here again.

Been for a meal tonight at brewers fayre in Hanley ordered the chicken fajita burger ate a little bit to realise the chicken was still pink inside not cooked properly at all spoke to member of staff the manager came out to offer to cook me another one I refused as I was put off the food they did give me a free dessert but since coming back home I was sick

We stopped for lunch on a day visiting the potteries. The staff were really friendly and the food was lovely. Nice clean place. Well done guys.

This premier inn and restaurant are very close to the center of Hanley and is perfectly situated for both the town centre and the Regent Theatre. This morning we had a very nice breakfast all freshly cooked, with a huge choice of continental dishes along with the usual full English breakfast. The staff are very friendly and professional, making the dining experience casual and relaxing. An excellent start to the day.

Went here for mother's day meal. Excellent food and drink as always. Didn't like the fact that you could not have certain meals due to it being mother's day, making it part of a deal .

So I had an issue with my work van, and needed to Park somewhere safely, and found this Brewers Fare, after contacting the AA, I popped in for a coffee, as I had just missed breakfast, Lila, Geo and Nat looked after me and I'm so very grateful for all of their professional support towards me , as breaking is stressful enough, I highly recommend visiting here!!!!

Good food and good customer service prices reasonable

Never had a bad meal hear, staff are great and welcoming.

Amazing food and service, best Brewers Fayre in UK. Stayed here for 6 weeks and ate Breakfast and Dinner Monday to Friday.

Service was extremely quick. Great service from start to finish. Would definitely recommend a visit. Well presented and cooked food to your liking.

Staff were very friendly and efficient. Food was I'm opinion slightly under cooked and it wasn't hot, the eggs were cooked to perfection, both coffee machines were not full operational, they did turn them off and place sachets out as replacement. Would I revisit, yes, as it might have been fine for everybody else.

Ordered Pie and mash but had to ask for gravy and took an hour to get dessert not impressed twice we went to the bar to ask what was going on

Always fab here lovely staff lovely food what more is there to say

First time we've been let down... The eggs Benedict....the toast was not toast .. on 1 plate it is as bread... The other plate not done 1 side.. burnt the other... Eggs on both plates solid.... hollandaise sauce split... All we could taste was vinegar... The bar person who I asked to take the plates away was told we didn't enjoy it... Nothing was said ... The management actually sat behind us and did nothing....we asked about the cakes to take away...to be told for the fifth time coming they sold out... Another family asked and we're told 1-2 hours before cakes are ready..that was at 1140am.... Unfortunately we heard this... My friend came and asked only 5 mins ago to be told sorry sold out were waiting for more to be made..... You advertise cakes...... Therefore you should be able to sell them.....not keep giving excuses.... We are grateful for management and a lady that cleaned our table before we sat down....when we arrived.. that was the high point.... Hopefully you will get the problems sorted for next time we call...

Breakfast is self service for a tenner.

Didn't enjoy my meal or experience will not be returning

Always visit here when we come back to Stoke-on-Trent. Great staff and great service. We had a lovely breakfast which was freshly cooked and hot with great choice. Special mention to Julie, Tom and Leanne who do a great job leading their team.

This place is so hit and miss Went before Xmas and the service was awful Long waits almost an hour for food Went again just after Xmas and it was much better Went today and it was awful again Sat for 25 minutes and had to go find someone to order drinks and food Got snapped at quite rudely by a waitress when I asked could someone take our order Another 40 mins waiting for food and wi th h a little 3 year old who was hungry Asked for the bill then had to go and find someone again as no bill bought out Shame cause food is ok typical pub food but service is so hit and miss

The food is good for the price and some of the staff are better than others. The atmosphere is OK for a chain

Great costumer service by Charlotte, and very friendly staff especially Dom.

The buffet was really nice, fresh and hot, poached eggs to order, great service, the were really friendly, place looked clean and tidy as well

Had a trip out for my friend’s birthday today. We always choose Hanley Brewers Fayre because it never fails to deliver. Today was no exception. The mixed grill was cooked to perfection, the service as sharp as ever and what a great atmosphere!! The staff are really friendly. Well done! See you soon.

Went for the carvery it was ok but could of been hotter

Good buffet breakfast choices and lovely staffs , will visit again.

First time visit with friends. Very impressed, service excellent especially by Katelyn who was so lovely and kept checking that we had everything we needed like more drinks and gave us plenty of time to look at the menu which had so much choice from starters, mains and deserts. The food was lovely and very good prices. Will definitely pass on to friends and family

Very reasonable price,nice attentive staff enjoyed it,definitely come again.

Nice warm place, good food and service 👌

Great food. Nice to be back. Staff happy to see us back again.

Lovely evening out with family, amazing food. I would highly recommend xxx

The first time we visited was 10 years ago, and we've always been satisfied until yesterday, a last-minute decision as my husband has a last-minute appointment with the dentist. We decided we would just have time for lunch before his appointment. My granddaughter had a cheeseburger which was only warm, my husband had smothered chicken which was also only warm and it was very small as if they had run out of chips and not as much chicken as there used to be, both from the value meals, We have had these many times in the past and been very satisfied. I had the chicken and rib combo, again only warm, the salad used to be really nice, but not anymore. I wish we hadn't bothered as none of us enjoyed our meal. I was hoping I would be asked if everything was ok but no one came to ask. I didn't have the time to complain because of the dental appointment. I won't be visiting again.

Breakfast without staying at the Premier Inn. £9.99, all you can eat buffet, yogurts, cereal, fruit, pastries plus all cooked items. Don't know how they make it pay, well worth a visit.

Disappointed as your website states open until 10.30pm on a Sunday. However at 9pm tonight we were unable to order to a drink. Whilst being over with work. Please update your services. We would not have chosen to stay the premier inn if we would have known.

Very quick service, lovely food