brewers Fayre in Southend-on-Sea

Awful experience. Visited on Sat 29/03/25 for a birthday treat. The service was so poor we had reason to complain. The response and lack of empathy we got from the manager left my partner in tears. You may reasonably expect there's always two sides to a story, but how can a restaurant manager reduce a customer to tears and promptly walk away unconcerned? Will never be going back.

Terrible experience, will not be returning the service here is awful, can not comment on the food as we left before we even received menus as we were just left sitting there for 30 mins. we were told about the bad service beforehand by others but thought we would give it a try as the decor is nice and tend to make our own opinion, but this was so bad that I thought I would share. Rude, and slow staff will not be returning, sad as the location and decor is nice this restaurant will undoubtedly go under in a year with this level of service.

Food cold and waited for ever and all came out at different times, my friends main came out before his starter which, my wife’s rice came out and 15 minutes later her chicken came out. Terrible avoid this place, the manager was shocking and had no authorization on any thing and would not tell me who owned it 😡😡😡😡😡

I am writing regarding our table reservation for 9 people on the 22nd of March, 2025, at 8:00 pm. Unfortunately, our experience was disappointing due to several issues that I feel need to be brought to your attention. Firstly, the service for drinks was extremely slow. It took over 20 minutes for the drinks we ordered to arrive at the table. Secondly, although we all ordered starters, they arrived sporadically over a 30 to 60-minute period. To make matters worse, one member of our party received their main course before their starter had even been served. This was particularly concerning as their starter was simply three raw oysters, arguably one of the simplest dishes to prepare. Thirdly, when the main courses eventually arrived, two of us had steaks that were served cold. We sent these back and requested to speak with the General Manager to address the numerous issues we were experiencing. However, rather than acknowledging the problems with the food and service, he offered the excuse that the delays were due to many guests arriving late because of traffic caused by a car meet on the seafront. While we understand external events can cause challenges, this was not our issue, and we felt the response was dismissive. We requested that the cost of the steaks be removed from the bill as a gesture of goodwill, but the manager was unwilling to consider this. Lastly, when it came time to pay, we settled the bill in full, both by cash and card. Despite this, the General Manager accused us of not having paid the total amount. It was only after one of our party asked him to check the payments properly that he realized we had, in fact, paid the entire bill. It was also evident on the night that the venue was understaffed, which likely contributed to the poor service. Overall, this was a disappointing experience for our group. We had been looking forward to an enjoyable evening, but the service, food quality, and management response left a lot to be desired. I hope you take this feedback seriously and take steps to ensure improvements are made for future guests.

Great meal for birthday celebration went early so pretty empty, food good, fast service, well priced, fantastic views.

Went in for a drink while walking past sat down managed to get a drinks menu the prices were so extortionate we got up and left no wonder we never see anyone in there

Had an amazing lunch. Plenty of vegetarian choice. The Zennia Blossom Tree dessert was as dramatic as it was delicious. And all with a fabulous view of the sea. Wonderful.

Went last night for my birthday. We arrived early for a few drinks before dinner and sat at dirty and waited 30 mins for our drinks. Staff super unhelpful. Won’t be bothering again

really good food amazing atmosphere but they took away fish shed plates while other people in my family were still eating and taking more orders while still eating. But other then that lovely food

As the sun was shining yesterday decided to try here for drinks and enjoy the sunshine and views sitting on their terrace. Was fairly quiet as we arrived about 4pm, considering this was surprised that service was slow in both brining us a bar menu and then taking our two drink order. As the sun remained out we asked for a repeat order that took at least 15 mins to arrive. We paid our bill when heading out and unfortunately tapped and left without paying much attention to the amount, school boy error I know. Got notification of the spend once back home £56.25 for 2 pints of Peroni and two wine and sodas. Have tired speaking with them to question this astronomical charge for 4 drinks and they simply do not want to know unless I travel to Southend again and speak to them face to face. They are unwilling to even investigate. Check your bill is my words of advice as overcharging appears to be happening here.

Amazing food and cocktails. Good service and lovely atmosphere. We will be back soon.

I did not have a great meal last night, our food took over an hour and a half to come to us the manager that took our order said the food was going to take 15 to 20 minutes which was fine. We got to the restaurant at 9-30pm which is the time we booked our table for, however our food came to us at 11-20 pm . We didn’t get all the food we had ordered the manager had taken our order. We had to ask for the manager he didn’t even apologise he made it seem like we were making it up. When we asked for the bill the manager gave it us and again didn’t even apologise I’m very disappointed with the customer service I don’t think I’ll be coming back. We waiting for our first drinks for over 45 minutes it seemed like the people that have the booths were priority no one came to see us to see if we were okay or wanted another drinks or if we had our food. We also had asked if we can move to a bigger table they said no it was fully booked however we were the only few people left in the restaurant and when we were leaving the tables were still empty.

The experience was dismal the service was underwhelming and food took over an hour and drinks took about 45min. Made it a horrible valentines day..all this and thier wernt even apologetic and did nothing to make right the situation.

I've just had a disappointing valentine, drinks took 45 to get to us, they were prioritising people that have prepaid for there tables, nun of the staff came to our table to ask if we were okay. The food took 2 hours to get to us however we didn't receive all the food we had ordered. we had to ask to talk to the manager which is the person that took out order, the manager made it seem like we were lying about us ordering the extra food when he is the one that took our order. we paid for the food and drinks we had both manager never apologise for the service we have been given, I would recommend anyone going to this place.

Pan Asian food served in a very nice restaurant.

Good food l, a little pricey for what you get but not too bad. Staff were great

A beautiful venue, excellent service and delicious food. Expensive, as expected, but worth it for our birthday celebration dinner. The pork belly bites were particularly good! And a little birthday treat for my husband.

Excellent food, the oysters were amazing!!! Lunch time was a it quiet, but we had a really lovely time

Food is good but the service is terrible. You need more staff

We went for lunch, and what a lovely lunch we had. Oysters were amazing. Will definitely be returning

Went here last night. The restaurant itself is beautiful, very much a good blend of modern and Asian. The service staff were good, very attentive but one of my pet hates is the removal of plates when not everyone has finished, it makes you feel rushed. Which given the place is not that busy is insane to turn tables quickly. The front of house though needs an attitude change. You're a restaurant in Southend, not Michelin starred. Try smiling it won't hurt. My husband actually wanted to leave because of you. Food. Good menu, interesting ingredients and combinations but unfortunately bland. So really needs some spicing, not hot, just flavour. Overall, Im in two minds about returning especially when there are other restaurants nearby which I think are far better.

Excellent atmosphere. Great food. Excellent customer service 👏

Came here with some colleagues for lunch. Beautiful restaurant, good food. I liked the menu – a good choice of dishes.

A lovely restaurant with delicious and brilliantly presented food, and the service is excellent. Been as a couple and with the kids and it’s been great both times. Highly recommend

We went there for our anniversary, the service was excellent, very polite and attentive. We chose a selection of 6 dishes, high quality and we enjoyed all of them. Also the recommended wine was very good. The place is very elegant, it is also very big and only three tables were reserved, so a bit “cold”. The only negative side was the atrocious smell of urine in the man bathroom, this is not expected in this kind of place.

I've been to zinnia in both southend and Chelmsford, unfortunately the experience was the same. The Food was hit and miss, some lovely dishes but also some very bland. The place itself is beautiful, amazing decor and feels like a high end restaurant. The service is what let this place down. From the time we sat down , then reminded the staff for menus and then got our food was just short of 2 hours. Our drinks orders were forgotten on multiple occasions. The place wasn't full and there were several staff walking past us so there's really no excuse for it being poor. It's a shame as zinnia could be lovely but we won't be returning .

Popped in Saturday evening no prior booking to chance our luck to get a table. We were in luck! Can’t fault anything, service attentive not ‘over the top’. Menu didn’t have my cocktail of choice however they still accommodated me (or humoured not sure which 😁) Food incredible, we went for the oysters, pork belly bites, chicken wings, skewers & hand made sourdough. We will be back!

I was working in the area and needed somewhere to eat in the evening. Being a Thai food fan this popped up on Google but honestly I was unsure with it being scored as 3.5 stars. On arrival and walking in there was no way that this place could be 3.5 stars because the interior design and decor is simply stunning! Having been met by the polite well presented waiter and walking to my table I thought that there could be no way that the food will be bad, surely not. My food arrived after 10 or 15 mins which was perfect for me, not too fast or slow and it was well present and very tasty. I wish there was a place like this where I live in Berkshire because I'd be in there an awful lot if there was.

This restaurant is decorated to the highest level no expense spared and really is somewhere very special. As you walk in you feel special and that's before you even sat down. The waiting staff are very polite and well presented. Being a Thai/oriental food fan I thought the food was fantastic, full of flavour and very nicely presented. I had bok choy, spicy chips and green curry. I'm not a chips type of person, but being by the sea I had to really! Zinnia is a high level place to eat at working man prices. The other local restaurants must feel threatened because the Google rating was 3.5 at the time of writing this and some negative reviews in the history. There is no way this place is a 3.5 restaurant, no way. For you other restaurants reading this review, up your game instead of writing bad reviews of your competition.

OMG complaint, awful experience, never again, service was a shambles food was like warm, all order was wrong, toilet were not in use , due to an accident and paramedics in attendance, drinks never turned up , our mains 2 mains game 30 minute , then my other guest came 40 minute after we had eaten our mains Walking about with ipads not getting a lot done done When i complained to management seemed disinterested Good bit nice decor , but cold Food was luke warm too , food little servings too My Birthday treat , was below average, and over priced NEVER AGAIN

Visited Zinnia for my boyfriend’s birthday, this was during the week early evening. The restaurant was almost empty, we got table overlooking the seafront, which was lovely especially as it was nice bright evening and we watched the sun setting, it was a lovely treat. The menu has lots of options from meat, seafood and veggie. It is little pricey, but it was definitely a place to celebrate special occasion and we have really enjoyed it.

Had to wait ages for our drinks even though we were the only ones downstairs. Poor service, poor starters didn’t even get everything we ordered, mains were good. Over all over priced and under delivered. Such a different experience from the last time I went when it had recently opened.

A lot of flash, not a lot of bang. Lady at the front desk has a face like thunder, bar staff extremely slow and it stinks of eggs at the bar. Food very average, almost tasteless and small portions. Left needing another meal. Very disappointed.

The food was so delicious. We had the lunchtime deal 3 courses set meal. I had the aubergine curry and was on par with the food I ate in Thailand for authenticity. The drinks were slightly overpriced. Unfortunately for the restaurant was empty (midweek lunch time). A shame as the food was great. The service was excellent also.

An awesome place that is so beautiful and special. Don’t take any notice of the bad reviews, I think they may be from jealous competitors. Everything is perfect, the staff are so attentive and the food is exceptional. Come and try it!

Disgusting food, I was sick after eating sushi plate, it wasn’t fresh and my special day was destroyed!!!! Also very expensive. I wouldn’t recommend to anyone! Shame because it’s beautiful place!

Delicious food, super service and lovely decor. Really recommend

We had a very enjoyable lunch on 30th Sept. Two of us were sat with view over Estuary & ordered the set lunch meal, which was freshly cooked. We added two jasmine rice to main course but only needed one. Couldn't resist the cherry blossom dessert which both looked & tasted amazing! Spotlessly clean. Will try bar area downstairs soon. If disabled, not sure if there is a lift to main restaurant upstairs? Our waiters & chefs were all friendly & welcoming. We will be back! Thank you.

We have just had our wedding anniversary dinner here, which we booked despite the mixed reviews. It's a beautiful place which strikes you from the outset. Reminded us of places we love in central London. We decided to have a selection of dishes, each brought to us at just the right time and in the perfect order. Each dish was a highlight, and they were so delicious it's not easy to pick a favourite. We finished with the Volcano tempura roll, which was "an experience"! Really could not fault it, great wine, serive, decor and of course food, which was fairly priced for the quality of the restaurant. We will definitely be back, and a little annoyed we hadn't gone before now.

Absolutely divine food could not fault

Nice afternoon having cocktails

Confused why there are so many poor reviews here, food was fantastic and service was very warm and welcoming. Not sure there are too many restaurants with the quality of food and value for money anywhere near as good as this in the area. Lets hope more restaurants like this open up in Southend to rejuvenate the place

A birthday celebration meal was fantastic. Not just a meal but a great experience. The service, food and setting were all superb. Thank you

Really lovely evening spent here food is delicious will definitely be returning

We had the prawn tempura, tempura salmon sushi and the short rib. Everything was delicious and I couldn’t fault it. The staff were so lovely and surprised us with a birthday treat. I can’t wait to go back when I’m next in Southend.

I have been to this restaurant with guests, family and for Date night. Every single time my appreciation for this restaurant grows. From food, service, ambience to staff everything is flawless. Food is so delicious and different yet so flavourful. The restaurant looks and is proper high profiles just like one of mayfairs London, interior is so impressive and beautiful specially by the beach it is cherry on top. I'm very impressed. Def will be visiting again and more.

Good Cocktails, engaging waitress (Blondie) lovey array of food.

Absolutely Diabolical Service. We sat there for 3 hours having ordered the tasting menu, after 3 hours we had only been given 4 of the six courses. Our table had not been cleared, we put our own plates on another table. The food was also rather bland. We made a complaint to the manager, he was very disinterested. I would not recommend to anyone, listen to the reviews, avoid.

The food was lovely i had prawn skewers pak choi and egg fried noodles quite delicious everyone else enjoyed their meal. Lesley Sammon

I wanted this to be super amazing but it fell short for me. Food - some dishes were bland. Some were amazing. Would recommend the vegetable spring rolls. Service - really poor. Drinks took forever downstairs and upstairs it was apparent that they were understaffed. Atmosphere - beautiful place but because it’s so big, they haven’t filled all the tables so it made it feel underwhelming. Given its peak summer, you’d expect them to have sold out. I could imagine in winter it would make this even worse. Was okay but sadly won’t be returning.

Stopped for a drink. Nice interior, but service is on the slow side where they didn't serve us, we had to ask for the waiter to come. Paid on our way out as our bill never arrived.

What a pompous money grabbing, deserves to fail place.👎 31st July 2024 Wednesday, after a paddle, very hot. My initial visit, a pseudo frendly towi type girl, up a high ladder in flip-flops attempting to replace plants which had only been put in Nov. of which she knew nothing! Attempted to be 'frendly' She couldn't be bothered to go & ask anyone about a/c. So at 71, with creaky bones (hers will be worse) I had to climb the stairs & ask. Invited to sit upstairs, but still as hot. Meaning up & down stairs agin. Food was original, tasty & small, but interesting & you expected to pay for it, a treat. Sad to say not the same for 2 waiters. The first was charming until questioned about the port. Showed me a bottle, ok that will do. But then I found he had charged me 4 the expensive one as they never had the cheaper one but he didnt tell me this! The other waiter was trying to be something he wasn't also, like the whole snobby pseudo posh place. 1 group of 6 & 2 others, at lunchtime. No a/c put on. I would've tried other dishes, but had enough of the plastic place. I wouldn't have paid a service charge, which wasn't there good. Waiter also charged for a cheaper port, but not until he had gone on & on about it. Customers always right, huh! Who's paying their wages, I wonder? no humbleness or any frendly banter & genuine interest in the person, which is part of the whole eating experience, which has been forgotten in many restaurants today. The human touch, let's call it, putting at ease, helping people relax & true warmth & smiles, like a family. To be all part of the eating experience. It has been forgotten here. I was going to praise the chefs, but they were out the back & I had to get out, it had caused me stress & the idea was to de stress. A thankyou to the chefs, I loved the unusual dressing with oysters (with no a/c, I put crushed ice on my head & face, did they get the hint!? Nah... ) also the belly pork was good & the seaweed in Teriyaki sauce. A pity, front of house (the first waiter knew his stuff & what the food was, but needs to have better people skills & show an interest in them, he certainly had time, but no motivation) & needs to go back to training & of how to imagine every customer is the boss or family. I never thoughtI would thought I would reach my age, but am still fit & grow my food & love nature. Genuine nurturing & joy, will sell more food/drink & customers won't want to leave, whereas I felt like a hindrance & not welcome.👎 So I won't have my next celebration there, with 100 guests! Or recommend it, unless serving staff are improved. I did meet a lad who had worked there for a month, but found the same snobby attitude! Thankyou for letting us see the contrasts of cosy & not cosy & wanting to return, but sadlly, not to Vinnia's..👎 The whole monstrous building is out of place there 😒 So pretentious, we have one also, we call it the Carbuncle!!, near Epping Forest & I come from beautiful Dorset, so I know of Beauty in humans too. 🥰🤗❤ I expect to receive the usual cold depersonalised reply & would I write an email! No, it's all here, what more do you need? Or afraid to to agree with what Iv said.. 🤣 Iv written many reviews to help people people by my experiences, but I really should've read the reviews on zinnia's! Strange, are they reading it as I'm writing it & preventing me from Posting it, as it won't go! But iv screenshot it.. 💥🍒🙀 Ah, as I gave no stars, only for food

We've been to Zinnia a few times with friends and family. It always has great food and a great atmosphere. Beautiful interior and it's comfortable.

Love this restaurant. I was here for my 40th birthday and it was amazing. Stunning decor and food to match!

Food was amazing . Service was very poor.we order Nasi goreng. It was put on the table without a spoon to serve. I have to call the waiter to give us a spoon. I ask for a jug of water. It came without glasses. Again I have to ask for glasses. The waiters need a bit more training they were very nice and polite . Just a bit of knowledge and training is required

Very nice place, very nice food, but the quality of the service has changed. Don't let it drop

Disappointing Birthday Experience at Zenia We recently visited Zenia in Southend for a birthday celebration. While the restaurant boasts a lively design and tempting cocktails, our overall experience fell short. Letdown: Unprepared Table: We booked specifically for a birthday, but our table wasn't even set upon arrival. While the staff quickly brought cutlery and glasses, it felt like a missed opportunity for a special touch. Menu Confusion: The waitress struggled to explain the menu, leaving us unsure about our choices. Average Food: The meze dishes were okay, but overpriced for the quality. Dress Code Discrepancy: The website mentions a "smart wear" policy, yet staff wore trainers and some guests sported shorts and flip-flops. This inconsistency creates confusion. Limited Dessert: We planned to indulge in dessert, but most options were unavailable, and there was no birthday acknowledgement like a candle. Bright Spots: Lively Design: The restaurant's atmosphere is undeniably vibrant. Appealing Cocktails: The cocktails looked visually enticing. Recommendation: Unfortunately, based on this experience, I wouldn't recommend Zenia for a special occasion. While the atmosphere might be good for a casual drink, the inconsistency in service, food quality, and dress code make it a gamble.

We saw some of the older reviews but went here on Saturday evening and absolutely loved it. The food is incredible, the service was excellent and there was a buzzy atmosphere. The restaurant is wonderfully designed and decorated too, with fabulous views of the sea. We'll definitely be going back.

Really lovely food - visited on a lunchtime. Have seen some reservations about service on an evening but my party was well attended to in the afternoon. Food was expensive but was good quality. The decor was attractive and pleasant - would visit again.

The best sushi restaurant I’ve been to. The food was beautifully presented, excellent service, reasonably priced and delicious. Thoroughly recommend. Such a lovely setting along the beach front. London needs a restaurant like this! We went Saturday evening and it was so nice we went back for lunch the next day.

Service was first class, food was delightful. We had the 6 course tasting menu which I would highly recommend. Drinks were prompt and cocktail Lychee Martini was perfect. The only downside is the size of the restaurant which is very big and only 20% full but we were there on a night England played

We really loved the food here! It was all delicious and we’d definitely go again. We tried at lunchtime with 2 children. There were just a few other tables occupied, and the service was good. We didn’t ask if they did a children’’s menu or smaller portions, we just ordered them a bento box each and they tried lots of our sushi, dumplings, miso aubergine, etc. Our experience was great and I think the overall Google rating is unfair.

Food was absolutely amazing here. Attention to details on everything, the service was above and beyond.

Amazing place, great food, amazing service!!! The only down side is that restaurant is accessible via bar area but there’s no one by door to greet you or guide you. So I assume quite few people walk off as they can’t figure out where to go as we did! Otherwise really nice place with views of 🌊

The cooked breakfast was cold and un edible , looked like it had been left since the night before. Not much choice as states in the menu. Staff was very limited (2) .we also booked a table in advance only to be told to sit where ever you want. We ended up at the bar as there was NO clean tables and obviously no staff to clean up. What little staff they did have were rude . AVOID this place . We also booked a dinner the night before as we were staying at the premiere in and they called us to cancel due to lack of staff. , again this was booked in advance. There are so many pubs etc around the area that do better food and have a better atmosphere.

It's a very beautiful place with a great atmosphere , the food was delicious. Highly recommend !

Can't comment on the food as we were turned away from an empty restaurant. We hadn't booked and after being asked if we were staying at the hotel and we said no, there was no table available. No explanation given. Customer at the bar said 3 other people had also been turned away.

We booked with a little hesitancy having heard reports of disappointing service levels but that was absolutely not our experience. The food was delicious, we had a combo of sushi, sharing plates and a main dish. The cocktails were original and also super tasty. Decor was an Ivy Asia vibe - so very nice and the views were really pretty at sunset. Our waitress, Claire, was brilliant…attentive and anticipated our needs without being over-bearing - she was spot on and we made sure she was told this as good service should always be shouted about it! We will certainly return and recommend to family and friends :)

Me and my boyfriend went for dinner on Saturday and it was amazing! Service was 10/10 and everyone was attentive and friendly. The interior and decorations were beautiful and aesthetically pleasing and the food was delicious! Especially the pork gyoas, I wish I ordered more of them!! The cocktails are also lovely and strong! Would definitely come back and they also have outside seating which would be lovely with summer coming up! Thank you!

Great service, food and lovely staff. The thai green curry and beef rendang was excellent. The volcano rolls were also a winner!

Second time at Zinnia and the service and food was 5 star!!! Been both midweek and a Saturday night and both times were exceptional. Not often you get a London quality restaurant on our door step! This restaurant is definitely worth a visit!!!

Well what can I say.the brewers faye southend. the place wasn't that clean nor tidy.there were only two staff on shift. one was the manager. they nedd more staff.there was lots of tables and the manger on the till wasn't sure what she was during.other places we have been they set up a tab nd split the bill into two.but she was useless.the food was good but won't go ther agin til get more staff and sort out their till system

Amazing food and service was top quality would highly recommend!

Cold mains, slow service and an hour between some of our group receiving their main meals.

We visited as two “Foodie”couples and were apprehensive after seeing some negative reviews. In our experience we found the food extremely good, as was the service. The atmosphere was “So-So” mainly because of the size of the upstairs restaurant. We followed the dress code advised, but there were plenty of people in shorts, crew neck T-shirts and trainers, which we felt lowered the tone somewhat. Will definitely return

Was sceptical given the reviews but this restaurant exceeded any expectations I had. The food was amazing and as good as or even better than any Asian food I've had in high-end London restaurants. The service was great albeit we visited on a Monday lunchtime. Clearly, a lot of money has been spent on the restaurant interior. I do hope that any teething problems at busier times are ironed out as this place really has great potential. We will be back!

Fantastic atmosphere, great customer service. The staff is friendly, attentive and they went above and beyond to ensure a memorable dining experience.

This was my wife and I first time in Southend On Sea and was booked into the preimer Inn. we had a table booked at this restaurant first impressions. The staff was not friendly at all. The cavery was disgusting as it looked like it had been sitting around all day

Worst restaurant I have been to ever! Food was shocking! Rice in sushi tasted dry and stale! Staff were uninterested in serving and we waited 30mimutes for drinks. Over priced! Would never recommend!

Came for breakfast multiple times series’s is great never had an issue, services from the red head not ginger is great as allways would highly recommend eating here

Terrible place. We ordered coffee and before we even had a sip, the waiter was with the card machine our faces. We felt so uncomfortable

Really top notch food. Staff friendly but service poor. Long waits, low attention, plenty of staff but nobody checked in. You literally had to flag people down to get served anything so wait times were long.

Our first time being here and my goodness from as soon as we stepped in the door, everyone was so so lovely and the food and drinks are absolutely amazing!! The hibiscus and melon martini was amazing!! We couldn’t eat everything but we got containers to bring it home and everyone else who tried a bit said it was amazing! Will definitely be back!

Came in for lunch we hadn’t booked but the lady found us a nice table near the window and the food was great and such good value for money 2 main meals for 11.49 is amazing Staff very friendly so a great experience

Beautiful restaurant u fortunately staff are not experienced or attentive enough for this style and cost of restaurant. Very disappointed. Plates left in the table for ages.most tables had plates left in them. Had to ask 3 times for more drinks again chase the bill and no one to give coats and umbrellas from the closet. Need to look at staff

Fantastic first experience at Zinnia today. The food and service were exceptional. Will be going back again very soon! We went with our 4 year old daughter and the staff were very accommodating and friendly.

First time here & we will definitely be coming again! Amazing food, amazing atmosphere & amazing staff. Couldn't ask for more.

Have forvot all about writing this review! We visited a couple weeks back with family who came down from London as this is normally a lovely chilled out establishment. Staff were nice enough one boy who helped my son with the toy machine and was lovely. The food was very good, however coleslaw tasted as it had been out the fridge a bit too long it was a bit warm! And my niece couldn’t eat her steak and chips as it came out medium when she had asked for medium well doesn’t seem a big deal maybe but she refused to eat it so chef should double check steaks more? Overall very lovely place as always and we will be back very soon

The breakfast was lovely and the staff were very helpful as well the manger on shift was chole and she was very helpful and the chef was David

amazing food, amazing service and great atmosphere

It’s a review of two extremes! The food and the atmosphere are absolutely incredible - outstanding food presentation and flavour - best sushi I’ve had and I’m a big sushi fan Decor and atmosphere are stunning it’s so swanky and London Esq However - the service needs a lot of tweaking The staff aren’t trained to the same standard that the restaurant gives off Points that would help: ⚪️All staff should be able to take orders rather than having delivering food staff who then need to send someone else over to get your drinks order ⚪️Staff could describe and explain the food more giving you extra attention ⚪️Staff uniform Polo t shirts - not the one ⚪️Staff need to be more attentive to see if you need service - we wanted dessert but totally gave up after no one walked within eyeshot of us all for some time. ( the restaurant goes back far - maybe they’re more attentive near the front) We were given the wrong coats from giving in our coat tag number at the end And that was the final Realisation that they need to try harder with staff training 🤣 If service matched the food/atmosphere it would be a gold dust of a place - ⭐️ which could make u feel ur in a swanky sushi place in London whilst looking out the window at adventure islandpf course (lol) Having Said this I will definitely return for the food with hope that staff teething problems are rectified 👍🏻

Agree with the other 5 star reviews the food was great as was the venue and service such a lovely addition to Southend and great that the meat is halal. Will be visiting again.

I went to lunch with my daughter and 2 grandsons my daughter ordered at the bar we had drinks and a meal which was excellent the service was excellent and there was unlimited soda and hot drinks the restaurant was quite new and was very clean and tidy very happy we would go back again

The service, atmosphere and food at Zinnia were superb overall and worth a visit.

I was apprehensive to go due to the reviews but I love love sushi so decided to give it a go anyway, as there aren’t many sushi restaurants around the area. Party of three on Wednesday night. The decor of the restaurant is absolutely stunning. The service was prompt and polite. Food was amazing, everyone in the party was happy. Presentation and taste 10/10. No issues at all and will be coming back. If you don’t want a set menu just request the a la carte menu and you can pick and choose from everything on there, makes it much simpler in my eyes.

We have been to this restaurant many times on annual visits to Southend with the family. First of all I have to applaud, the team on duty. They was all clearly working under pressure. For the management - there just isn’t enough team- it’s not their fault. One poor lad on the bar on his own, x2 floor walkers operating a busy venue. They was all present and gave it their all which is a credit, however i would imagine they feel they are been taking to the absolute cleaners by management. Kitchen wait time was 45 minutes, which tells me working in this industry 1 or 2 chefs and doubt someone as KP. Just not fair on the team on the ground facing the wrath from multiple guests. Just to note mens cubicle 1 lock broken as a marginal gain for you.

What an absolute unequivocal disappointment! Food well under par and service was mediocre at best. But worst of all was the atmosphere, simply there isn’t any!

Decor was 5 star. Food was 5 star but the service was terrible! We were always looking out for waitresses for drinks, clearing the table etc. One of our party's fish was raw in the middle. It was sent back! Downstairs in the bar, a 10% service charge was put on every round bought! Even if you only wanted one drink! Then, when we were waiting for our cab to arrive, we were asked to wait outside in the gale force wind and rain as they were closing! We refused. That is no way to treat your customers! Guess where we won't be going again! We will be putting this review on social media to reach the general public!

My wife and I came here for a hot drink and snack after a long seafront walk, there was a lack of staff but thankfully Lana was welcoming and friendly. she took our order and returned quickly making sure we had everything we needed. she was attentive and kind so we'll be back and hopefully Lana will be there!

The staff here were really good, considering they were rushed off their feet. Particularly the college-age young woman with dark hair. But the food wasn't stocked up quickly, and not everything on the menu was out. Figured out eventually you have to order some things separately (eg veg sausages) but then they are slowly cooked and take so long to come that everyone has finished their meal ages ago. Some things just appear not to be there at all - e.g. cranberry juice, maple syrup, boiled eggs...