BrewDog Union Square in Aberdeen City

Mala experiencia. Nada como el estándar de otros lugares Brewdog de los cuales he visitado varios, incluyendo un excelente tour en la fábrica y restaurante Ellon. Personal más interesado en hablar con personas en el bar. Muy mal servicio al cliente. La comida estaba por debajo de la media y los bollos de hamburguesa eran como ladrillos de construcción de casas. Los cinco en nuestro grupo acordaron que no volveríamos al restaurante Union Square.

I am a fan of brew dog actually drank loads of the stuff over the years... Can I be a brand ambassador? 😆

Ben, Ross, and the team at Brewdog Union Square are brilliant. Energy HIGH and fun. Always a revisit on a weekly basis

Ben and Ross are very kind and willing to suggest / help to make you pass a good time at BD

Top quality food and drink. Quick and friendly service from Craig who ensured we had a smooth and enjoyable night out

Food delightful, beer went down a treat amd staff, especially Craog were attentive and sound.

Excellent evening meal, drinks and atmosphere. The service was outstanding, thanks Craig!!! We really enjoyed it and hope to be back soon.

Food and service was very good.

We had the best time, most amazing staff and we cannot wait to come back!

As always friendly efficient service.

Beer at Brewdog is top notch as usual. The pizzas however were uncharacteristically not upto the usually high Brewdog standards.

We had a great time, the spirit tasting and food was lovely, however the base of the pizza was a little too black.

We visit Brewdog Aberdeen on a regular basis with Brocton our Guide Dog puppy in training. Our experience is great every time. Today we were greeted and served by Matty and Jack who were brilliant. Water for Brocton and great food and drink for us. A lovely afternoon for the three of us

Super service by Matty who was attentive and pleasant.

Had the "feast" to share for the table, and was really good. The servers, Jack and Ed were on spot with their service!

Food was fresh and fabulous. Jack was excellent with the customer service and very cheery/helpful. Ed took our order and was super lovely as well. 10/10 all round. Would recommend

Food was good. I had the cluck Norris. It's been better in the past hence the 4 starts, but was still nice. The service was great, the staff were friendly, full of banter and made me feel very welcome. The bar was quite quiet, in a shopping mall. Atmosphere probably as good as it could be, but it's no cowgate BrewDog, so 4 stars.

Didn't have food, just beer. Great service from a guy called Ben

Lovely lunch today, excellent service. Friendly server.

Two bar staff very friendly and addressed me as soon as I walked in. Service was fast but I liked the relaxed and laid-back vibe of the place. Will be back again soon to try more beers they have on offer.

Amazing beer school experience with Jack! Very knowledgeable about Brewdog and the drinks available, thank you!

Just done a beer school experience with Jack. Very enjoyable time

Beer school with jack was brilliant, new so much and had a fabulous time

Took about twenty minutes for somebody to come serve us and another twenty or thirty minutes for the bill afterwards.

Really good meal with brilliant first class service, will be back!

Taylor and Jack were fantastic they really helped recommending beers and talking about brewdog. Definitely come here for beer and food!

Came in for a pint after work. Taylor & jack gave me great recommendations of the rocky road and the lost lager. Will make this my after work stop for sure

Very enjoyable experience as a large group. Jack was very welcoming and attentive. Keep up the great work!

Excelente todo el día, buena comida, el personal es tan amable, nunca una mala experiencia aquí en brewdog union square, recomiendo a fondo

Back again. Buffalo chicken burger was delicious. Side of mac & cheese jummy. Great service from cheerful staff. Looking forward to my next visit.

Great service, food and drink,music playing created a very chilled atmosphere,staff were all very attentive. Had a very enjoyable evening out with friends.

We just popped in for a pint and some fries before the cinema! Fast and friendly service!

Staff were friendly and welcoming. Food came out very fast, and was amazing. 100% would recommend

Had a lovely meal, food was great, drinks were good. The customer service was fantastic, a really nice vibe, servers were very welcoming and accommodating.

Great food, lovely staff as always. The best boy has the best time 🐶

A fight took place outside today…but staff couldn’t have handled it better! At no point did we feel unsafe

Good food and service and was amazing. Staff were very good during a incident and all acted in a professional manner and made sure everyone was safe and all deserve praise for how they managed the situation

Ordered the burger with blue cheese n black pudding,,a sliver of black pudding n maybe a teaspoon worth of blue cheese??? Glad i ordered a side as I would of just had the burger ..wast worth the money

Visited Brewdog in Union Square on Saturday with my wife and kids, ages 6 and 4 at around 12pm - we have been several times before (without the kids) and thoroughly enjoyed it. HOWEVER, on this occasion we noticed the standards have slipped massively since our last visit. The place was looking filthy - the tables have wooden tops which have a metal boarder around them with a 5mm gap - inbetween those gaps there is about 3 month old food and dust just gathering in there🤢. The toilets were a disgrace, no hand soap and pish/pubes covering every bowl. Fair enough late evening after a busy service, but surely not on a Saturday morning? The loaded fries were good, but my partner had the “cluck norris”and said it was tasteless, cold/hard chicken. The kids menu (personally) isn’t young kid friendly. The pizzas were massive, stone baked (burnt around the edges) loaded with stringy cheese. More suited for older kids. Absolutely no concern with the staff, they were all friendly and attentive.

Great service. Space was not, exactly, warm?

Wings were top notch as usual, beer was mid as usual. Service was great they should get paid more hahaha.

Stopped in for a beer. Expensive for what it is. Is BrewDog now just a gimmick?

Can’t book unlimited wings on Wednesday on the Wednesday. Ordered in app after being shown to a table, only for my order to be cancelled because there was no Hazy Jane. Had a discussion with a friendly bar member about speaking to humans rather than relying on an app. A further 2 beer choices, including Black Heart, were also gone!! There’s a little icon for the menu to say ‘almost gone’, use it!! Food was mediocre, chips over cooked. Not worth the money.

The first time we were here everything was perfect, so left a good review. The second time things were a bit lacking, and they didn't respect the two minute silence for remembrance Sunday which really upset us, but we didn't change the review. We decided to give them another chance, we booked the table for 11am and turned up a couple minutes early, there were people getting seated with no booking which is fair enough, but when our drinks arrived (don't expect to get decaff coffee as although they do a fantastic decaff it's often sold out, which it was when we requested it) almost half an hour after we sat down we weren't too impressed. The staff member did apologise when he took our order and said they were unexpectedly short staffed, but why continue to take walk ins if you can't cope with the customers who have already booked? Our food arrived at 12 o'clock, an hour after our booking, and it wasn't worth waiting on. It wasn't bad, but it's been better. They'll probably be glad to hear we won't be back.

Stayed for a night for work at the hotel, the suite was class. Turned up at 9pm after getting flight in from shetland. The member of staff that booked me in couldn't of been more helpful and pleasant, absolute credit to your company and lucky to have someone so attentive. Believe his name was Jack Goldy.

El servicio fue excelente, el personal de camareros era muy servicial y atento incluso para nuestra gran mesa. La comida era buena.

A good place for beer lovers. Wide selection of beers. A place to meet friends and celebrate a birthday, because the birthday person drinks beer for free. !!!

Came for food recently with a friend, the atmosphere was lively and welcoming with the staff leading us in and setting us at a table. We were visited semi-regularly by staff asking if we wanted our drinks topped up which was fab. The food arrived quickly and was piping hot and so filling, the burgers are such a decent size and the pizzas too! I absolutely recommend coming here for food if you are within the shopping centre or on a stop over from a bus or train from the attatched stations. Beware the kitchen closes close to 9, but the bar stays open for a little while longer till 10 the only downside of it being in a shopping centre I suppose. Overall 10/10 from the bar staff, to the kitchen !

Tasty beer and great burgers. Will be back 👌🏻

Both our servers were fantastic and friendly

Food service quite slow (didn't seem very busy). We had booked for the 2nd burger/pizza £1 deal but this wasn't reflected on the bill. We paid but got server to arrange a refund so all good.

Servers were really attentive. They even gave my son a free dessert for winning a rock paper scissors contest. They also got games to make the wait more amenable. Only bad comment I got was that they missed the order of one of our guests, and they have if a free plate of French fries to compensate. We used the offer of buy two burgers and the second cost £1. That made the final bill cheaper. Burgers are massive, I had to divide the burger in two and use cutlery to eat mine.

Enjoyed our brunch and drinks at BrewDog Union Square. Ross was very attentive to our needs and happy to have a chat with us before we left.

Great service and awesome WW (Wednesday Wings) - thanks Ed!!! Love the date and then the popcorns across the road

Was served by Ed, fantastic and professional throughout and made us feel very welcome on arrival! Food was fabulous, we will be back!

Alright. Pretty much sums it up. Beer was flat - this was replaced after asking for a fresh one though. Food tasted good but some parts were unfortunately cold. Fries weren't served until 10 mins after the food arrived. Alright but not up to the normal Brewdog standard. On this occasion would have been better heading to a Greene King and getting similar food for half the price.

Tuvimos una comida encantadora con amigos, el servicio de Lou y Ross era excepcional nada era un problema todo lo que necesitábamos se dio, sin duda volveremos de nuevo

After being shown to booth was mostly ignored by staff. Ordered food on phone. Mac and cheese was lukewarm, tried to power through but decided best no to. The server clearing plates did offer to heat it up which I refused. Hasselback potatoes were ok although one was strangely dry and powdery and stale tasting. Not a great experience to be honest.

My first time in the restaurant. I had “The Patriot” Burger. One of the most popular on the menu according to my server and it’s no wonder why! The burger was magnificent, not to much sauce and a nice balance between all the fillings as to not take away from the burger. The fries however were a little overdone which had me leave a majority but however for the fries that I did eat the taste was lovely after a little salt and pepper was added. Overall the restaurant is just as good as the Lager it’s here to promote! Beautiful! Service was quick when ordering first drink and food and both were out of the bar and kitchen quickly. However after your plate is taken away the service declines. The staff are lovely just not attentive.

Realmente sorprendido de leer las malas críticas para este BrewDog en Union Square. Nuestra experiencia fue excelente. La comida era deliciosa y el personal amable y servicial, ya que teníamos nuestro perro con nosotros.

Probably the slowest and least busy Brewdog I've been in. I won't be going to this one again. It took an hour from ordering to receiving our burgers, and it was less than 25% full. So no excuses for being busy. Also the food was lukewarm at best.

Was going to the cinema in union square Aberdeen, so thought going for a quick meal & a pint would be a good option, in & out! For kick off the QR code on the table to book a drink & meal didn’t work, the waiter actually said it was a rubbish app & hadn’t worked for ages. Got our drinks order which came quickly, my wife ordered a white wine, barely drinkable, but heyho they’re beer people, right! Then the wait for food, a good 45min, even had to rearrange the cinema ticket times. When the food came it was absolutely disgraceful, the description on the menu couldn’t have been further from the meals that arrived, fries were so well done it was hard to tell if they were burnt or just reheated several times…it’s fries! how could you possibly get it so wrong. Then my chicken burger, bun stale cold, chicken warm no taste and so small you would have thought I’d ordered it from the kids menu…it made Burger Kings burgers look like gourmet food. My wife’s feta & avocado salad looked awful, just thrown together on a plate, limp lettuce & chunks of feta & big cut raw red onion. Guys…by all means offer small snack bar food but not meals, your obviously not in that market, just stick to the beers. If you’re looking for an enjoyable meal, this is not the place, just go for the beers. To be fair when I complained about our meal they didn’t charge us, & to be fair I wouldn’t have paid for it anyway.

Terrible bar. Staff are very strange

Burgers were over cooked and buns were toasted too much. . At least the server was super friendly and welcoming.

We were gifted a "Bottomless Brunch" last Christmas and as we dont go out much we didnt bother... lots going on and not much spare time.. Wow next thing we know its nearly out of date! Came today and the staff were lovely! Partner had several pints of Punk IPA, I had quite a few glasses of Prosecco.. he had a full english and I had Korean Bao Buns.. the food was yummy.. the best part of it was the staff.. so nice and helpful, all with humour and lots of laughs!! Thanks sooo much.x

Deberías cerrar las puertas. El gerente y el personal no tienen idea. El servicio no se encuentra por ningún lado. Entró comida pedida del escáner en la aplicación de mesa. 40 minutos más tarde, todavía no había comida o incluso una bebida llevada a la mesa. 1 hora después, alguien finalmente se acercó a la mesa y nos preguntó si queríamos pedir. Les dije que sí. Se fueron y volvieron y dijeron que nuestra comida nunca fue a la cocina. Les mostré mi recibo. Incluso fui a revisar mi cuenta bancaria, y el dinero fue sacado. Me preguntaron si quería reordenar. Nos fuimos sin comida, sin bebida, y una factura de más de £ 45. 00 . Estaré comprobando en unos días si toman el dinero como estaba pendiente. No recomendaría este establecimiento. Uno de los miembros del personal estaba de pie en una mesa charlando con amigos durante todo el tiempo y ni siquiera vino a nosotros. Servicio impactante. Ni siquiera pude probar la comida.

Food is always cold here and takes ages.. can't think of a time I've not had to send something back. Shame because castlegate is top!

Not a huge range but tasty. Staff are young and enthusiastic. Time in this industry will tell. Played games the had until burgers arrived drinking bakewell tart IPA. Life is good.

Another great afternoon/evening in brewdog union square. Staff were great and the kitchen staff must be a well oiled machine. Food was hot, fast, and more importantly really tasty. Can't fault the place and I regularly use it!

Both food and service was brilliant. Great vegan range.

So we ordered our food and having waiting 20:25 minutes the waiter came over and said one of the items wasn’t available. I then waited ages for them to sort out the refund and my partner still had a massive wait for his food. What a complete and utter waste of time. Awful service, massive wait, avoid avoid avoid

Went for brunch yesterday with my kids and some friends and not only I left disappointed at the poor service but also hungry. It took very long before anyone would serve us even though the place was empty, I ordered from the brunch menu for my kids while waiting for the rest of the party and specifically told the waiter that we had come for pancakes (so brunch!). After my friends arrived, we had a really tough time getting anybody’s attention so we could order. After a lot of waiting I attempted to order another chicken and waffle but was told in a very not friendly manner that the brunch menu was not available anymore. I wasn’t even offered an alternative, I would have expected the waiter to say “do you want to order something else?” but no, nothing, he just walked away again. We just had to pay at the till because nobody even came with the bill. The waiter could have been nicer and the service better.

Chicken wings were cold had to send them back, properly hot ones were good. Lovely beer.

I ordered the Cluck Norris and was extremely disappointed. Could not cut it with a knife it was so tough and very difficult to chew. The waiter did give us a discount off due to this but would not order this again. My husbands was nice but napkins would be helpful at the tables.

Considering that we where the first ones in for brunch the food was cold and so obviously left over from yesterday, most of it was inedible and was given to our service dog, the cappuccino was just warm but not warm enough to melt the sugar cube, it was just all round a very dismal experience, we also noticed that the person in the kitchen didn't have either a apron or headware on, Certainly won't be going back !!!!!!

my husband and i was there on saturday afternoon, we ordered the cluck norris, chicken burgers and it was disgusting. meet was black and it was hard like it had been refried several times. we did complain and picked different things husband had a beef burgers and it was good and i have the xmas loaded fries they was delicious but could have been warmer as was cold in the middle. thibk they need to up their standards of the food. staff are lovely it the food that lets it down

Excellent breakfast and friendly staff

As an avid fan, almost advocate of Brewdog and their restaurants, I have to say that our visit to this location was dire. The food in particular was far from fresh and the service was terrible.

We arrived for lunch and ordered 3 drinks. Took ages to arrive. Ordered our food while still waiting for drinks, an hour later still no sign of our food. Gave up, paid for drinks and left. Won’t be back.

40 mins for a pizza they did offer me another pint but I refused..

Fantastic staff and atmosphere. Jack the manager is so helpful and friendly. They made the evening really great. Highly recommend Thsnks guys.

Seemed to be only 2 staff working on the floor at 2pm when we arrived. The restaurant was almost full at this time. They did their best seeing to everyone and were very pleasant, cheerful & knowledgeable. There were delays in our order being taken, & when we wanted to pay the bill. My 1st experience of Brewdog, so was happy to test a flight of beers. Staff helped with suggestions & choices.

I recently visited BrewDog in Union Square for their Unlimited Wings Wednesday, and the experience was disappointing from start to finish. We had booked a table and tried multiple times throughout the day to call the number provided on their website and Google Maps to ask if we could be late, but received no answer. We even sent an email but, again, no response. Upon arrival, we were told to sit wherever we liked. When we tried to order two portions of wings, we were informed that this wasn't possible unless we had booked in advance, which we did. After some confusion, the waiter said it should be fine. We ordered wings with sauces on the side. The food was not great. For almost an hour, nobody checked on us. When we approached the waiter for another round of wings, we were told the kitchen was closed (20:45), despite the website stating it closes at 22:00. Eventually, two small portions arrived, covered in sauce even though we requested for it on the side. The waiter apologized, saying they ran out of wings but could fry some chicken thighs instead. These were pretty much inedible. We asked for a doggy bag, and after waiting another 15 minutes, we had to remind the waiter, who admitted he forgot. The overall experience was surprisingly very poor, compounded by the staff's loud conversations and inappropriate language around guests. I’m giving 1 star solely for the beers, which were excellent as always.

Really disappointed… 1h wait for 2 burgers. But the main thing is that you can order online at the table & then we don't pay attention to it. forget…. Too bad. Brewdog was much better when they weren't so well known!!!

Great staff and amazing pizza, just be careful not to order the vegan cheese option if you're not vegan, it's very different 😋 Spicy meaty is delicious

Food took over an hour to come. Kids food came first and they finished before mine even arrived. Cancelled my order, thankfully staff never charged us for the kids food

Teniendo en cuenta lo cerca que está este lugar de la sede, debería funcionar como una máquina de coser y debería ser insignia, pero no. Esperamos a sentarnos como dice el letrero a la llegada - nadie llegó hasta que finalmente el barman nos hizo señas para tomar asiento. Se hizo obvio que el lugar tenía poco personal. Se colocó una copa y tardó 15 minutos en llegar. Se hizo un pedido de comida (hamburguesas, pizza y papas fritas cargadas) y tardó 50 minutos en llegar, cuando lo hizo las papas fritas cargadas estaban parcialmente frías. Las salsas de la mesa estaban casi vacías y faltaban los cubiertos. La comida era media, nos ofrecieron una ronda de bebidas gratis como compensación por la espera que era buena, pero para entonces todos nos habíamos decidido a no volver. Cuando pagamos un 25% de descuento se ofreció debido al mal servicio. Los baños estaban mal mantenidos, los dispensadores de jabón vacíos y había orina por todo el suelo. ¡No volveremos!

Ordered food to the table online which got lost in their system and we left hungry after an hour. Really feel the staff could have done more to sort this when we alerted the young lad to it 30 mins in, by prioritising our order. Gave us a free beer but we were there to eat lunch. Procedures need auditing and tidying up. Customer service was better at Nandos next door - who were busier while ensuring we were seated and eating within 10min. Get it together brewdog.

Stellar😍😍my fav place at union square! I recommended the buffalo chicken burger. Me and my sister are big fans.

Great service, nice beer and awesome burgers

Visited Brewdog Union Square for a quick dinner after traveling all day. We opted for the Patriot burger with fries, the Mac and Cheese, plus some Hasselback potatoes. The food tasted good, but the burger was a bit greasy. The dip for the potatoes was a bit bland, but the beers, Hazy Jane and Shore Leave, were awesome. Will definitely come back 😃

Tried to buy a pint here. Told I couldn't because i didn't have a table. Rubbish bar then.

Ya hemos tenido el brunch Brewdog en Ellon, y fue fantástico, así que pensamos en probar lo mismo aquí en Union Square. Estábamos sentados, y nuestra orden fue tomada rápidamente. Después de esto, después de esperar 50 minutos, preguntamos si la comida iba a ser mucho más larga, habíamos bebido la mayor parte de nuestro té, y lo que quedaba era frío. El camarero, que era muy despreocupado, nos ofreció una recarga gratuita de té y fue a comprobar y regresó para decirnos que nuestra comida sería de otros 5 minutos. Él nos dijo que solo había él mismo, y la persona que tomó nuestra orden era ahora la única persona en la cocina cocina cocinando. ¡Si tan solo nos hubieran dicho esto antes de ordenar! Nuestra comida realmente llegó en 5 minutos, con varios artículos desaparecidos y otros artículos demasiado cocinados. No nos molestamos en decir nada. Solo queríamos comer lo que era comestible e irnos. Le avisamos al camarero cuando pagamos, él (de nuevo sin ninguna preocupación real) dijo que lo pasaría. Nos dimos cuenta de varias mesas saliendo antes de recibir su comida durante nuestro tiempo allí, y no estaba ocupado en absoluto. No volveremos. Experimentamos un servicio al cliente terrible y muy mala calidad de la comida.

Entró y pidió una hamburguesa. Hubo una larga espera. Los tipos que estaban allí que eran los empleados parecían más interesados en hacer bromas y tratarlo como una gran risa. Señora a mi lado con niños pequeños había estado esperando incluso más que yo. Parecía que solo una persona en la cocina estaba trabajando a pesar de que había mucho personal. ¿Iría otra vez? No me gustaría haber elegido uno de los otros restaurantes. No estoy seguro de si volvería a usar la cadena. Tan poco profesional

Was in brewdog today for the first at union square and the two guys that was on shift around 2pm ish was friendly,helpfull and made you feel welcome food was fast and tasted fantastic defo be back well done boys

We are regular visitors , but mainly just for drinks, really friendly and helpful staff, great Brewdog beers, also highly recommend Caterpillar Cake guest beer, it's chocolate in a glass, but you can never go wrong as you can taste before you buy.

Good beer, nice venue, was good to meet friends and have a few

We ordered the feast. The chicken was very dry. After complaining we were told they would get fresh chicken for us which was good but in the end we just got more of the same. The potatoes tasted burnt and we didn't get the dips that it was supposed to come with. We also ordered the truffle fries which weren't seasoned. Tried to season them but there was no salt in the salt shaker... Overall really poor on the food side. In fairness the server was really nice and helpful so couldn't fault him.

This bar is one of my favourite places in the world, genuinely. Such incredible staff who take an interest in you. Always game for a bit of a chat, bit of beer knowledge and the food is superb. Thanks guys,

Perfect break, wonderful staff and the best beers with nice and delicious food!