BrewDog Union Square in Aberdeen City

Excellent breakfast and friendly staff

As an avid fan, almost advocate of Brewdog and their restaurants, I have to say that our visit to this location was dire. The food in particular was far from fresh and the service was terrible.

We arrived for lunch and ordered 3 drinks. Took ages to arrive. Ordered our food while still waiting for drinks, an hour later still no sign of our food. Gave up, paid for drinks and left. Won’t be back.

Fantastic staff and atmosphere. Jack the manager is so helpful and friendly. They made the evening really great. Highly recommend Thsnks guys.

40 mins for a pizza they did offer me another pint but I refused..

I recently visited BrewDog in Union Square for their Unlimited Wings Wednesday, and the experience was disappointing from start to finish. We had booked a table and tried multiple times throughout the day to call the number provided on their website and Google Maps to ask if we could be late, but received no answer. We even sent an email but, again, no response. Upon arrival, we were told to sit wherever we liked. When we tried to order two portions of wings, we were informed that this wasn't possible unless we had booked in advance, which we did. After some confusion, the waiter said it should be fine. We ordered wings with sauces on the side. The food was not great. For almost an hour, nobody checked on us. When we approached the waiter for another round of wings, we were told the kitchen was closed (20:45), despite the website stating it closes at 22:00. Eventually, two small portions arrived, covered in sauce even though we requested for it on the side. The waiter apologized, saying they ran out of wings but could fry some chicken thighs instead. These were pretty much inedible. We asked for a doggy bag, and after waiting another 15 minutes, we had to remind the waiter, who admitted he forgot. The overall experience was surprisingly very poor, compounded by the staff's loud conversations and inappropriate language around guests. I’m giving 1 star solely for the beers, which were excellent as always.

Seemed to be only 2 staff working on the floor at 2pm when we arrived. The restaurant was almost full at this time. They did their best seeing to everyone and were very pleasant, cheerful & knowledgeable. There were delays in our order being taken, & when we wanted to pay the bill. My 1st experience of Brewdog, so was happy to test a flight of beers. Staff helped with suggestions & choices.

Really disappointed… 1h wait for 2 burgers. But the main thing is that you can order online at the table & then we don't pay attention to it. forget…. Too bad. Brewdog was much better when they weren't so well known!!!

Great staff and amazing pizza, just be careful not to order the vegan cheese option if you're not vegan, it's very different 😋 Spicy meaty is delicious

Food took over an hour to come. Kids food came first and they finished before mine even arrived. Cancelled my order, thankfully staff never charged us for the kids food

Ordered food to the table online which got lost in their system and we left hungry after an hour. Really feel the staff could have done more to sort this when we alerted the young lad to it 30 mins in, by prioritising our order. Gave us a free beer but we were there to eat lunch. Procedures need auditing and tidying up. Customer service was better at Nandos next door - who were busier while ensuring we were seated and eating within 10min. Get it together brewdog.

Visited for brunch this morning. Lovely friendly service, great decaff lattes, fantastic chicken and waffles. The chicken was superb crispy on the outside, yet juicy inside, dipped into the maple syrup and the spicy sauce and it was next level good. Never considered eating here before, but we're so glad we did, and we're looking forward to returning.

Stellar😍😍my fav place at union square! I recommended the buffalo chicken burger. Me and my sister are big fans.

Great service, nice beer and awesome burgers

Visited Brewdog Union Square for a quick dinner after traveling all day. We opted for the Patriot burger with fries, the Mac and Cheese, plus some Hasselback potatoes. The food tasted good, but the burger was a bit greasy. The dip for the potatoes was a bit bland, but the beers, Hazy Jane and Shore Leave, were awesome. Will definitely come back 😃

Tried to buy a pint here. Told I couldn't because i didn't have a table. Rubbish bar then.

We have previously had the Brewdog brunch in Ellon, and it was fantastic, so we thought we would try the same here at Union Square. We were seated, and our order was taken promptly. Following this, after waiting 50 minutes, we asked if the food was going to be much longer, we had drunk most of our tea, and what was left was cold. The waiter, who was very nonchalant, offered us a free refill of tea and went to check and came back to tell us our food would be a further 5 mins. He told us that there was only himself, and the person who took our order was now the only person in the kitchen cooking. If only we had been told this before we ordered! Our food did indeed arrive within 5 mins, with several items missing and other items overcooked. We didn't bother saying anything. We just wanted to eat what was edible and leave. We did let the waiter know when we paid, he (again with no real concern) said he would pass it on. We noticed several tables leaving before receiving their food during our time there, and it wasn't busy at all. We will not be back. We experienced terrible customer service and very poor quality of food.

Was in brewdog today for the first at union square and the two guys that was on shift around 2pm ish was friendly,helpfull and made you feel welcome food was fast and tasted fantastic defo be back well done boys

Went in and ordered a burger. There was a long wait. The guys in there who were the employees seemed more keen on cracking jokes and treating it as a big laugh. Lady next to me with young children had been waiting even longer than me. It seemed only one person in the kitchen was working despite there being a lot of staff. Would I go again? No wish I had picked one of the other restaurants. Not sure if I would even use the chain again. So unprofessional

We are regular visitors , but mainly just for drinks, really friendly and helpful staff, great Brewdog beers, also highly recommend Caterpillar Cake guest beer, it's chocolate in a glass, but you can never go wrong as you can taste before you buy.

Good beer, nice venue, was good to meet friends and have a few

We ordered the feast. The chicken was very dry. After complaining we were told they would get fresh chicken for us which was good but in the end we just got more of the same. The potatoes tasted burnt and we didn't get the dips that it was supposed to come with. We also ordered the truffle fries which weren't seasoned. Tried to season them but there was no salt in the salt shaker... Overall really poor on the food side. In fairness the server was really nice and helpful so couldn't fault him.

This bar is one of my favourite places in the world, genuinely. Such incredible staff who take an interest in you. Always game for a bit of a chat, bit of beer knowledge and the food is superb. Thanks guys,

Perfect break, wonderful staff and the best beers with nice and delicious food!

The brewdog bars are great, however it’s starting to get expensive, where in the past demonstrated good value. £9.50 for 5 wings a little on the high side and at £16.50 for a burger and fries, there are better options out there, which is a shame as the bars are great.

A few pints and some snacks before we had to catch our train. Very professional run bar. I do appreciate the Q-code for the menu, and people who don't like to order via the Q-code are quickly served by the staff. They even got take away bottles and cans, which we found awesome. Not often I've seen that option in other bars. Excellent spot for craft beer lovers.

We went for Wings Wednesday. The two boys had the all you can eat wing, and us girls had burgers. All the food was delicious. The only thing that let BrewDog down on this visit was their service. It's started off so well, but we were soon forgotten about after our food was served and had to wait a long time to get more wings and drinks.

Visited for Wings Wednesday and the service was appallingly slow and inattentive. I guess that's the best way to slowly manage their offering. Not worth the money or time.

Don’t know what to make of Brewdog Union square anymore. Monday 12th August 2024 visited with family. Understaffed, and the ones who were there looked disinterested. Waited ages for food and when it came out of 4 pizzas, one burnt round edges, one looked anaemic and my daughters burger was seriously cold. Can’t really blame they were busy. About 6 other punters in. Two days later daughter and boyfriend try to grab a quick drink only before their train. Refused entry on grounds of hadn’t booked!! The place was empty. Sort it out Brewdog as this place is dragging down your reputation. (From a Brewdog fan)

We were having a look round Union Square shopping arcade and dropped in here for a drink. Couldn't decide which beer to have, so had a flight instead! Nice tasty beers and good selection. Usual BrewDog value - and food looked tasty.

I have eaten in various Brewdogs and the food has always been pretty good. Bit overpriced though!! But my wife and I tried a vegan burger and it was rubbish it was really overcooked and crunchy. I have had vegan burgers before that were very good and even from brewdog.

Love it here. Good music is always a great starter to the vibe. Great drink selection, currently there’s a sour beer showcase on which is a nice change. Staff are great, drink selection always good and vibe is nice.

Went in when relatively quiet, was seated, then forgotten about. Went up and asked where to order and was told they would come and take my order. Went back to my seat and watched the same 2 workers on their phones and just chatting with each other behind the bar for the next 10 min. Got up and left, they didn’t even notice me. Thought maybe it was an off night so tried again a week later, the exact same thing happened. What happened here? Service used to be good.

Waited over 40 minutes for two plates of wings on wings Wednesday, was late for the movie we booked, didn’t expect to be over an hour for some wings on a promotion day….

Friendly staff, good vegan options, can be a little slow when busy but I'd certainly recommend.

To long before we get the food.

Nice place, chicken wings are fantastic, atmosphere is great and good service!

Drinks were class, food was good, grown man throwing a tantrum at the staff made for some great viewing too, poor Sods 🤣

Wonderful staff, great food. Someone however almost ruined our experience by complaining and shouting a fair bit, staff handled it well and deserve a raise for having to deal with people like that Small man syndrome I guess.

Young Scot cards are not allowed as proof of age, despite being legal proof of identity and age in Scotland. After I (adult parent) ordered drinks for our family of four (all legal age) and the drinks were delivered only then was I told about this company policy. I said we the parents would drink the beer delivered. The waitress apologized. We said we understood. Then the manager woman came and made a fuss that was unecessary but we smiled and we again said we understood that it wasn’t their fault and it was company policy though they should make this clearer. Then my son (legal drinking age) had a sip of the beer and the manager came storming over and grabbed the beer from him. And then threatened to have us chucked out!!! So we cancelled the meal order and paid for the drinks that we had, and left, as the atmosphere was so sour by then. My husband made sure the teenagers were ok and then returned to the restaurant to let them know how disappointed we were and heard the manager slagging us off and laughing at us to her colleagues loudly and in front of other customers. Needless to say, we won’t be returning.

The staff were friendly and professional as always but the service was slow and the quality of food has dropped. Burgers were still tasty but not as good as previous visits. The chipotle coleslaw was so tasteless I had to send it back. Disappointing from our favorite pre cinema place to eat and drink.

Great atmosphere service excellent I don't have a bad thing to say about it at all food is great certainly gets a five from me and I was certainly be back.

I love Brewdogs in general, and I love this one too. Friendly staff, great beers, chicken wings among the best out there, good music playing. Nothing at all not to like.

The place in the mall is quite nice with a decent ambient. The food on the other hand is not great. The burger I had was small and fell apart very easily. The salad was meager and poorly made. On top of that the food was incredibly overpriced. Would not recommend.

Great beer and great service...

This is our second visit here & I couldn’t wait to go back. Went for drinks & food on a Saturday & the food is sensational. The cheese & bacon fries are to die for. Had to go back on the Sunday for breakfast & they did not disappoint.! The staff are first class. So helpful & cheery. This is my fav place. I’d HIGHLY recommend this place for food.

Quick lunch with family today was a disaster... First of all, we were told we could not have anything from the brunch menu, with no explanation. Our orders were taken, and an hour later, we were served our very poorly presented meals... My granddaughter had ordered a ceasar salad which didn't look or taste like any ceasar salad I had had before... none of our meals were good value... nearly £20 for a small vegan hamburger with an equally small tub of chips, (cold) no garnish! E When we commented on the salad, we got an apology and an explanation that things were not well in the kitchen... If that's the case stop selling food! My second visit to Brewdog only to be disappointed! Never again.

Went for lunch today, waited 45 minutes for our food to be told that it hadn’t went through to the kitchen properly so then waited a further 15 minutes so total an hour for some wings. The staff member told us we could get a full refund or wait. We waited as at that point we were really hungry. We got the 18 wings deal but when they arrived, there was only 12 wings served for £20 with 6 missing. Wouldn’t rush back here, they need a manager in the venue who is overseeing it as all that was offered was a free juice to compensate for the hour wait and lack of wings that we’d paid for via the app.

Delicious Korean chicken wings and burgers. They also have pizza and salads. The service was friendly and efficient. The bar has a big selection of beers. Good place for lunch or some pre- cinema food

Came in for a pint and a bite before cinema. Ordered pint and sat down to look at menu. Ordered food via app and paid with tip. Then bartender comes over and says, sorry no food today as kitchen staff in a meeting for next few hours, whatever that means, and I should be refunded immediately. Still waiting for that refund a week later. They were very quick to take the money though and bartender never mentioned anything about food not being available when i ordered my pint. Too busy joking around and chatting with the kitchen staff up at the bar it looked like. I'm not angry, just disappointed. Used to be a great place to come for a meal and a pint once upon a time. Out of all the bredogs I've been to this is the worst yet for customer care and service.

Visited this bar as we were in Aberdeen for the day on a cruise. I asked for a vodka and coke, smirnoff, however they said that they have Abstract and the lovely barmaid showed me the bottle and matching glass, I was gobsmacked, they were so pretty. I said okay and lived the vodka, it was so nice. I bought a glass and as soon as I got home ordered a bottle of Absract vodka on line. I can now sit at home and enjoy it and the memories of the Brewdog bar and lovely staff there. Thank you for introducing me to your lovely vodka. 😁😋😋

Not the first time here and always finishing in the same way just very poor service very slow and just not professional at all. Also the food is ok but nothing special got the feeling that they need to step up there game just a little because would be a shame to see such a good place go down the drain

We are up visiting for the AGM and decided to go union square for some lunch. We were served by Ross who was very friendly and offered great advice on beers even giving us some small tasters. The food was very good as well. Will definitely be back and hopefully see Ross at the AGM

Poor service. Bar was not busy on a Friday lunchtime. Was ignored for over 20 minutes when trying to order food. Server ignored my request to order when he was at his order station next to our table and then avoided looking in our direction or making eye contact. We got up and walked out. Made a complaint to customer service. Replied they would investigate. 2 weeks later not heard back. Completely different experience at the Ellon facility.

So here we are with some friends that are in town... The place is understaffed, takes forever for someone to take an our order, kids meal is missed and forgotten about. No waiter in sight, meanwhile I see out order sitting ready to be served. Decided to pick it up myself.... then our friend find a random person's hair in her food.... absolutely disgusted by the while experience, not going back again.

Great location in the shopping centre, upper level, attached to the train station. Staff are always helpful with suggestions on drinks to try. Food is great, craft beers are superb. The also also have cocktails. And non-alcoholic beer option

Bar staff really friendly and attentive, food and beer spot on and good value for money with the voucher.

Good beer, good pizza, nice service

When we arrived the table that we had been booked had been taken and we were sat at the walkway which is what we didn't want. The pints of Punk were flat. The app service is terrible. The food was delicious.

Modern taphouse on 2nd floor of new Union Square shopping center with huge carpark and railway station next door. Great beers, tasty food and friendly efficient staff! Perfect

Just another brewdog, buffalo chicken loaded fries were good 👌

Expensive for small portions, food was OK but certainly wouldn't bother to to return, service was very slow on food orders once they were in.

Visited Brew Dog for first time at Union Sq. Staff were very attentive and friendly. Drinks order taken promptly and recommendation given to my elderly mother regarding gin options. Meal order taken soon after but did wait longer than I would have expected for meal to arrive and it wasn't very busy. To our disappointment only one of the same order arrived and when checked, the second order hadn't been put through the system. Left after paying for drinks leaving the meal. Looking back on when order was taken, it wasn't read back to confirm by staff member. Recommend that Brew Dog train staff to do this to avoid such issues in the future.

Katie took good care of us on our recent visit, just attentive enough without being over powering. Good sized portions of decent food. Great choice of drinks too!

Possibly one of the worst dining experiences I’ve ever had. Greeting from a staff member who didn’t wait until we sat down to ask what drinks we wanted. Asked for a few minutes to decide, less than 30 seconds later another staff member came and asked the same thing and stood leaning on the table until we decided. No stock of first drink asked for - poor when it was one of Brewdogs own drinks. Staff were loud and abrupt and were more interested in shouting across the floor to each other than serving their guests. Meals were ordered, what arrived could only be described as greasy, sloppy and inedible. No check back from staff to see how things were with meals and nothing questioned when a whole plate of food was left when they cleared the dishes at the end. Requested bill and had to wait whilst staff messed about behind the bar with each other. A truely disappointing visit and would put me off visiting any other Brewdog venue.

Ordered starters, burgers, and full english all the Food was only warm, pitty because staff were really lovely.

We were at Union Square branch. Me and my kids had to wait and starve for more than 40 minutes to get our food and we completely lost our appetite too. Not even an apology was given even after I reminded them twice. Very disappointed and will not be returning.

We came here Sunday for brunch using an Itison voucher which was great value for money. The food was nice and it was good sized portions. The staff were really sound and they made it a pleasant experience. There’s a great selection of beer. We will definitely come back again sometime.

NIce place to grab a drink. Unfortunately the tip machine charged me an arm and a leg. I am not going to support american style tipping in the UK.

Great Staff. Bean there before met staff from the last time Myself and Maz were there. Will be back!!! Was treated well for my 65fth!!😎👍🤪

Just to say I had a lovely breakfast here this morning, 5/5/24, got 4 separates, and they were all lovely. Big portions, cooked really well and decent ingredients. Value money defo. Top choons for a Sunday morning too, thanks folks 👍

If you're seeking a vibrant atmosphere with a stellar staff, Brewdog Union Square is the spot for you. From the moment you walk in, you're greeted with warmth and genuine hospitality. The staff here truly go above and beyond to ensure your experience is nothing short of fantastic. Their knowledge of the brews on offer is impressive, and they're more than happy to guide you through the extensive menu to find the perfect pint for your palate. However, as much as the service shines, it's hard to overlook the elephant in the room – the prices. While the quality of the drinks is unquestionable, the cost feels a tad steep for what you receive. It's clear that a significant portion of the bill isn't making its way to the staff's wages or enhancing the overall experience. Despite this, Brewdog Union Square remains a popular choice for many, and rightly so. The ambiance is lively, the selection of brews is vast, and the staff's friendliness elevates the entire visit. If you're willing to splurge a bit for a memorable night out and can look past the pricing, Brewdog Union Square won't disappoint. Just be sure to show your appreciation to the hardworking staff who make every visit worthwhile.

Stopped for food on my way home from work whilst working out of town staying at a hotel. Beer here is always decent. However. Ordered a chicken burger and fries for £24!! And what came looked ok I suppose but the chicken in the burger was clearly reheated previously cooked, tough and burned, mostly inedible. I left most of the chicken. Staff didn’t ask or notice if anything was wrong. Not one to cause a scene so wrote this instead. The quality of the food for the price. Terrible.

Great selection of beers and a well tasty burger. Quality service, as usual. Ross has great beer knowledge and Taylor brings loads of youthful energy.

A few days ago we decided to visit Brewdog in Union square where we like to drink lost lager. I ordered a pizza for which I waited for half an hour, only for it to arrive lukewarm. There weren't too many guests, and when the chef rang the pizza was ready, the waiters waited another ten minutes for my pizza to cool down. I can buy better pizza in Lidl. Totally disappointed. More than one star is only for a beer.

What is this? A feast for ants? At best 'The Feast' (pictured) could be better described as 'The Portion'. Outrageously overpriced, poorly presented, and the chicken strips could most generously be described as "over cooked". Perhaps there is a problem with their deep fat frier? Regardless, I ate it all because I was hungry. Bland but edible and it met the minimum criteria of not giving me food poisoning so it can have a star for that. The amount of times we asked for some water for the table was hilarious. Over the course of 30 minutes our party must have requested it 5 times. Eventually, after it became clear it was never really coming, one of us went over to the bar to sort out ourselves. I'm not sure what we expected from a shopping centre attempt at a pub but whatever expectations we had were wildly optimistic. The beer was nice though.

Always a pleasure to visit Union Square Brewdog. Great atmosphere and great food. Staff are really friendly.

Basically the worst chicken burger I've ever had in my life. But let's begin at the beginning. Ordered the Cluck Norris with fries and Mac n cheese on the side and my wife ordered the goats cheese pizza. I clocked my burger sat under the hot plate, where it remained for a solid 10 minutes drying out. The full order finally came and the Mac n cheese was in a small tin cup with the inner paint all chipping and cracking, surely they can't think this is hugenic or safe. Itwas less than half full and stone cold. 3 quid for this. Also paid 4.50 for another small tin cup of fries. They did reheat the Mac n cheese to unfathomably hot temps and with more topped up. My burger was absolutely disgusting. So much so I was sick in the toilet straight after. The chicken was tough and try, the coating had 0 taste, there was basically no Cajun in the Cajun mayo and around two smidgens of onion. It just tasted like a boiled knuckle wrapped in stale hard batter. This was topped with unseasoned avocado mush. Wides pizza was flavourless and also an unaturally warm temperature. Also 0 napkins and had to steal from another table. The other stuff is excusable as this stuff happens, but that chicken burger was absolutely horrendous. Cemented my opinion that Brew Dog is by losers for losers.

Tried the brunch special and it was great. Staff friendly and knowledgeable.

First of all we should point out that we were not charged for two main courses and the manager was apologetic. We had a very disappointing experience in April for a family lunch. My partner and I both ordered different types of chicken burgers. Unfortunately the quality of the chicken was very poor, full of gristly bits and mine was notably raw and pink in the middle. Neither of us could eat the chicken which were priced at £15 per burger (without fries). No member of staff came to check on us during our meal so we had to raise it when they took our plates away. We did not get charged for the two chicken burgers, however we won’t be returning.

Katie kept ma pint glass full the whole night and coady was great on the bar and all

Great food as always, however the manager who was on at the time was completely ignoring customers. Spent her time at the bar chatting to a supplier for over an hour whilst the rest of the staff worked hard as the place was busy! Brunette lady with glasses, set a poor example to staff. If I as a customer noticed this and was ignored by her then her team surely must have as well. Poor representative of the place

Dragon spice wings were a bit dry. Busy on a friday night so maybe book a table in advance.

Good-sized, busy bar with a good mix of folk. Always good to see Ross on duty - very knowledgeable and attentive, with good tips on what's popular from week to week.

Lovely food and nice staff. Generally very accommodating as well. Music selection varies widely. Relaxed vibe

The place is definitely good to relax and enjoy with friends but the chicken was dry and stringy !! and sadly the meal was a poor effort, could just be a bad day !!

Worst meal I have ever had, don’t go here! Expensive and a chicken burger with barely any chicken. Will never go to this place again.

Katie our server was 10/10 absolutely amazing. She was so kind, explained everything really well, gave us great service and we have a fantastic experience with her. An amazing staff member, and a lovely person too, thank you Katie 🫶

Katie was brilliant, very attentive and fast service! Food and beer was elite! Thanks to the team there!

Slow service, over cooked, cold food, no coffee..terrible experience, will definitely not go back. Such a disappointment 😔

Always a great time in this Brewdog - went last Sunday and had a good time with my family. The service was great from the team and food was tasty. Only reason it loses a star is due to the bottom of the pizza being burnt. The buffalo wings are a must have! Otherwise a really great time.

Absolutely lovely day out with the kids and hubby for mother's day. Our server Ryan (Ryan gosling) was a delight and so charming. Will definitely be back soon

Came in for drinks on Mother's day. Really liked the loaded fries and our server Ryan was just so helpful, will definitely be back

Max was lovely behind the bar! Very welcoming and great to chat to, top server.

Only one person serving, toilet floors.

definitely recommend coming here, katie was a great server!! good food and drinks :)

Katie served us our food and she was AMAZING! Definitely recommend coming here!

Great food and drinks, with a very friendly staff, Katie. Would highly recommend.

Very disappointed with the food. We had a Itison voucher which gave us brunch and coffee. The coffee machine was broken, so had to have soft drink. Quite a small brunch menu and it was really a breakfast menu, very little to no lunch items in my view. We had the Chicken and waffles and the American breakfast. The chicken and waffles were way over cooked, the waffle was very thin and very hard. the chicken was also overcooked, very thin chicken and not great, flavour was decent, but a poor dish for a normal £11. We also had the American breakfast, pancakes were decent, eggs over cooked, oven roasted tomatoes never saw an oven, hard. Streaky bacon, not really and smallest amount of hash you have ever seen. Again normally £11, both dishes just not worth it. Serve was OK, take was very sticky and you get that stale pub smell. Maybe OK for the vast drinks selection, but food was poor and not an overall good experience. Unlikely we will return.

Love the atmosphere here! It's not too busy and fairly relaxed. The staff are all friendly & supportive. Pizza & fries are delicious. Great variety of drinks too 👌