Bowland Distillery Cafe/Bar in Ribble Valley

I visited the Pavillion cafe on Sunday for some lunch. I have a severe nut allergy (anaphylaxis) and therfore made the server aware when ordering our food. I asked for the fish and chips and she seemed very unsure so went to check with the kitchen which was good. After making me aware that nuts were used in the kitchen however were not used in any of the fryers I decided to go ahead with the order. However, before our food arrived she came back over to ask if I had my epipen on me which obviously made me feel very uncomfortable and unsafe eating there. Therefore, when the food arrived I didn’t feel safe to eat it and had to give it to my partner. As an allergy sufferer I was very disappointed in the handling of the situation as every restaurant/cafe I have visited in recent years have been very educated on allergies and have been very reassuring and taken it seriously: checking if anyone has any allergies on ordering, providing ingredient lists and making staff aware which meals need to be prepared with more care etc. I am only writing this review in the hope that staff here become better trained on how to handle customers with allergies as I feel they were not at the standard they should be. I do not want to but a negative view on the cafe as the food looked lovely and my partner did enjoy the food.

Had Lancashire cheese sandwiches which were superb with a great tasting chutney. Service was excellent. Glad that we booked beforehand. Cakes were nice but would have liked a side of cream

Reasonably priced. Very friendly staff and good device. Good comfortable surroundings. Best beef sandwich for miles. Large portions.

Had a meal with my 12 year old Grandson on 7/9/24. Both meals were great, as were the staff, and good portions too . Will definitely be back !!

I ordered the crispy lamb salad which was well presented on lettuce but it was burnt. I was asked how was my food and said that the lamb was burnt and I couldn’t eat it. The waitress said that she would tell the chef. Nothing happened. It was three very expensive burnt mouthfuls for £21.