Boston Grill in Lisburn

Best service and food I have ever experienced 😍 the piri piri chicken made my mouth hot in a good way, definitely recommend trying it out. The owner was very nice to give us a free garlic bread pizza and some delicious desserts ☺️. 10/10 for this restaurant and I would recommend trying this place out 🙂

Nice food and it came fairly quick, although the service from the waiter's wasn't great. On arrival we got 2 adult menus but we had to ask another waiter for a child’s menu. Once we had finished our meals, they seen we had finished but didn't come and take our plates, they just stood at the bar area looking around them. We waited about 15-20 minutes and we had to say we're done, it was a Monday afternoon so it wasn't busy. We also had to ask for the dessert menu. The bathrooms could also do with a refreshment, the toilet roll dispenser wasn't working in one, and the sink area wasn't very clean.

I will be brief as I have little time, & by default, I never comment on these such sites & choose not to exist on any social media platform. However, for The Boston Grill, I make a first & anticipated, only, exception. This restaurant, the epic food & the highly attentive, excellent service needs to be experienced. Do not hesitate, stop looking for alternative venues, book or drop-in to The Boston Grill.

Myself and Partner decided we would come to this restaurant as we have tried alot of other American styled Cuisines and really enjoyed them. Unfortunately today was not the case and this to date was probably one of the worst restaurants I have been to. When getting took to our table we noticed there was mustard up the wall which seemed to have been there for quite some time. The table was sticky and had sauce on it close to the wall. Shortly after sitting down we got our drinks delivered to the table and ordered our food. Myself I got a Burger and side of mexican fries. Partner got Pasta Carbonara and a side of Garlic chips. The food itself was set down at our table not even Five minutes later. My burger itself was tasty but unfortunately slide out of the bap there was that much juices and sauces. The chips where okay you could tell they weren't even seasoned with salt though. Mince was very bland and was covered by what seemed 20 jalapeno's , chilli sauce and cheese. My partners food was absolutely disgusting. She ordered carbonara and what came to the plate was shy of carbonara. The bowl was not even half filled , the sauce had no flavour at all and the bacon was rock solid. It seemed like it was a packet you put in the microwave for a couple of minutes then serve. Her Garlic potatoes where much the same first couple was okay then the rest were as hard as a brick. The staff at the bar . One was on drinks the other was on the phone constantly apologising to customers. One person he had a conversation with was a Uber eats driver. The conversation was a debate and could be heard across the hole restaurant. The customer isn't always right but I can guarantee this is common. Unfortunately I will not be back for this reason and I hope they can improve.

I went with my boyfriend and members of staff seemed to be all young and uninterested being there. We were sat at one of the booths and the table was not clean, I looked past this none the less as simple mistake. Then our server leo I observed his name to be used a dirty rag that left a present smell of wet dog, telling me that they use the same rag for everything. But once looking at the window beside me I saw there were dead flies littered up against the window. I could already start to see the lack of hygiene. Then I ordered one of the starters now considering the higher prices (you’ll see why I say that), I was expecting a decent portion size. I had ordered the garlic mushrooms to share with my boyfriend…there were only two mushrooms on the plate. I was appalled to say the least. Then another worker with untamed hair Carter or cary handling my food, he wasn’t even wearing an apron or anything of that regard and I ended up finding hair in my food on two occasions. As he served my food I observed my dish. I ordered “penne chicken Alfredo” ( I was told I was given gluten free pasta as I am severely allergic as I have celiac disease. There was complete ignorance on their part. From the server Leo completely ignoring my concerns about the gluten properties of my meal and he just shrugged when I confronted him after) and then asked for a side of garlic potatoes additionally ( my side was never given to me and I asked for it on 4 occasions). My problems didn’t stop there as the chicken in my dish was unseasoned and dry. My boyfriend then ordered a calzone style “Texas bbq” then when his pizza was served. It wasn’t calzone style. So he had preemptively folded it himself as to make himself feel a bit better. Then dessert, I ordered a cheesecake and it was served to me with cream on it in a rather peculiar spot, I had removed the cream and there was mold on my cheesecake that I was charged 8.99 for. Then I had a few drinks with my boyfriend and his beer being the peroni was fine but I had ordered a Sauvignon blanc (house) once I received my wine after 20 minutes in a rather calm restaurant (no more than 4 other tables at the time). When I received my glass there were finger prints all over it and rather disgusting marks. Once I asked for a different glass I received a new one also accustomed to having finger prints . 1/10 experience will not return .

I normally don't leave reviews but I felt I needed to here. Place far from busy maybe 5 tables with a few people at each. Took 15min before order taken and food came out quite quickly. Lacked flavor but we were all starving after a hour at the pool. Trying to get the attention of waiting staff was brutal. After we ate the mains the wee ones wanted desert so managed to nab waiter that was taking next table drinks down. He came back 5minutes later with menus. No sign of him for the order for another 15mins. He didn't bother clearing the table but I thought surely this be done before desert brought down, considering alot of empty plates etc from the 5 of us. Nope he eventually took down deserts to a full table with no cutlery. He didn't give a sh*i at all and squeezed them in between the empty dishes. I then cleared table and left all of them over at the staff area and grabbed cutlery for desert. He walked right up to the dishes seen them and walked off. Many staff members done the same. Badly run and the young lad didn't give a c*ap! Whoever owns it needs to get in there quick. Never be back.

I think this place needs to have a team meeting and to pull their socks up! From the initial outside appearance this place looked great and after swimming, my family were all hungry, so we wanted to try it out. Plus the free kids meals were appealing. However, the list of negative observations for the short amount of time we were in the building was very off putting. Firstly, before we even sat down, I'd witnessed a customer complaining that she'd been given the wrong pizza. Then we were greeted and sent to a table, I had asked for a high chair for my 19 month old... same waiter I had asked, walked past us several times without bringing the highchair, until I then asked another staff member. When they finally brought it, The tray was super nasty, with thick greasey sauce on it.. I apologised for asking and had them clean it, 5 seconds later brought back to me and now smells like damp or wet dog. Obviously the same cloth is being used for everything. We ordered a drink for the table but were not provided with a menu so we walked about and got one ourselves. By this stage we were feeling out of place and abit invisible. Our drinks arrived and the glasses were absolutely disgusting. Cloudy, smeared with finger prints and pieces of food around the top of my husbands glass. While choosing our meals, my 4 year old pointed out the dead flys on the display window next to our table, which was also gross. We finally ordered our food, and I was already apprehensive about eating here, whenever I overheard a different customer telling her husband about her undercooked food. Then I watched as they both picked apart their plate and at last had the courage to tell a member of staff. I quickly told my husband while it was happening and he too became concerned. We weren't prepared to put ourselves and children through potential food poisoning. Plus I'm pregnant, so I couldn't risk it. If the front of house was in such a dire state then I dread to think what the kitchen was like. Not to mention all staff seemed very young and generally not interested in being there, not wearing aprons, and one waiter had a gold necklace hanging off him. No managerial presence at all. No clear indication as to who was in charge. All of this happened within 15/20 minutes, and 5 minutes after ordering our food my husband agreed that we should cancel. So I found the nearest waitress and apologised and said we'd like to cancel our food but despite not having drank our juice, I'd still pay for it. She asked me why I was cancelling, and I replied with, "honestly there's just too many things that have happened that has put us off wanting to eat here." She didn't even apologise and just pointed me in the direction of the till to pay for the drinks. Then when I got to the till and repeated my request, the staff member shouts over me, into the kitchen, to cancel everything. Now there's no real atmosphere or music in this place, so every other customer heard that and I suddenly felt their glare and was very uncomfortable. It was without a doubt the worst dine out experience we've had. The hygiene and lack of customer service really was disappointing. But I think it's safe to say we dodged a bullet! We drove back home to ballymena and stopped off at the Ramble Inn for the very first time. Such a different experience from the second we walked through the door. Top notch service and even better food 👌 the owner even walked about and asked if everyone was happy.

More plates being sent back to the kitchen than coming out of it with many tables canceling orders and walking out. We were put at a table with a plate of half eaten spaghetti at it and a dirty cloth neither of which were taken away. Food was cold and inedible

Instead of escorting us to a seat the host pointed to seating and told us to have a seat and proceeded to bring over menus which was a little unprofessional but fair enough. Was not many people in at the time but ended up waiting for a good while. Some people that came in about 5min after us were served drinks. We walked out without anyone coming near us to take our order and went to Jersey Street, much better atmosphere.

The food is great but slightly expensive

Terrible experience. Chips overcooked and hard, white fish undercooked but batter hard. £16.99 a disgrace to charge. Dirty glasses and dilute orange jug so overfilled with ice juice had no taste. Complained to waitress who responded 'Oh sorry' but full bill brought with no apology or discount offered. Zero customer service or manager to be seen.

My grandkids and I came here for Lunch. Wide range of options for the kiddies and the Pizza was amazing and to top it off the kids also got theirs for free. Highly recommend

Poor atmosphere, very little service, no fresh prepared food, chicken was dry and over cooked, fries over cooked, garlic fries overcooked, all were frozen, overpriced for what you get. Nothing on the menu I would recommend

The food was delicious and the staff are very friendly. They have a lot of gluten free options. The dish I got was the santa fe chicken and the tobacco onions were soooo good.

The food here was great and service was good in general… apart from Caleb. He treated us with no respect and had absolutely no care for the customers. Seemed to have poor behavior towards other employees and to me; a retired restaurant workplace and quality standard regulator, it seems Caleb is a real liability to the restaurant. Horrible experience.

Been twice in the last few months and the food and service are excellent.

Adverts lunch. Drove 10miles and then closed..

Brought my family here for dinner and was shocked, We went in and the place was empty so got shown to our table and asked what we wanted to eat right as we sat down we didn't even get a chance to look at the menu, So I ordered Ribs and pulled brisket with a side of garlic cubes, food was very disappointing and I got what looked like shells in my salad, ribs where extremely dry and no taste and the pulled brisket was all fatty white parts, so the garlic potato cubes had oil on them with no garlic and soggy onion rings, corn on the cob was cold on one side and the waiter asked us did we want a desert menu then when we said no took our plates away before we could finish, Definitely won't be back here. I don't normally leave reviews but this was one of the worst dine out experiences I've had.

First time going to Boston Grill with my wife , food was amazing very tasty , service was fantastic, look forward to going back 😋 New yorker burger with skinny fries The Classic burger with upgraded peppered chicken fries 😍

Food came and was lukewarm. Kids waking around everywhere which is not necessarily the fault of the restaurant but should have been asked to sit down. Also they shout "service" really loud everytime food comes out it is very annoying and ruins the atmosphere

Took my older daughter and kids here after a day out as we saw the offer kids eat free. We ordered water and juice the glasses came down rotten, then to top it off my daughter found a eyelash in through her dinner🤮 not surprised the chefs had nothing on top of their heads plus one of them kept flinging a drying cloth over his shoulders touching his neck🤦🏻‍♀️ No definitely would not recommend here.

Very friendly and professional staff with quality food and lovely atmosphere.

The food here was good, especially the loaded fries and would have given 5 stars if not for a couple of things. The space around the tables in the centre booths is poor and also around other tables too. They’ve tried to fit too many tables in, so it’s cramped, bordering on uncomfortable. Better nearer the left and right but not good elsewhere. We had the steak sandwich. It was good but their medium rare is basically medium (at least with the particular chef was on when we visited), so keep that in mind. Never want to have to ask for rare in case it’s basically uncooked, so always ask the server what the medium rare is like (which I did), but she didn’t really know which was disappointing. The floor staff are the last connection to the customer after the kitchen and they should know the dishes inside out. This place could be getting 5 stars consistently with a bit more attention to detail. This aside no complaint about the staff or atmosphere. Both were good.

Honestly such a spot! Service was amazing, food was very tasty and quick and the pina Colada was amazing, best I’ve had in a while. We didn’t originally intended on going here but didn’t fancy a 40 min wait elsewhere so took a chance and so glad we did. Beautiful setting too! Highly recommend I’ll be back with my kids. Staff were attentive. And my pasta was delicious. Give it a go!

Husband and I went for dinner here last night, literally just sat down and handed menu, staff asked straight away, what drinks we're having, and our food order, 😡,at this stage we haven't even taken our coats off, or have time to look at menu, then order big mama's chicken, it was really bland no flavour at all. As soon as starter plates were been lifted of table, main course arrived, plus had to use same cutlery for starter,and main course!!!! Finished main course, within seconds off plates removed from table, staff over with card machine for us to pay bill, ( restaurant wasnt even that busy, more empty tables, than customers) obviously we might not off been finished, as still had drinks to finish, most restaurants I've been to lately , normally wait until customer asked for bill, ( and they kept coming asking for bill) So needless to say I made them wait,until I'd finished my drinks, wont be back.

We had a family meal here after swimming, everyone was starving! Kids eat free with a paying adult, we ordered kids pizzas which were so generously sized. Good menu choice, good service. Recommended a wee visit

Had dinner there last night and the service was terrible. We were there at least 10 mins without anyone coming near us to ask if we wanted drinks. When a waitress did come over she took our food order and we had to ask if we could have drinks. When the food came my son’s chicken and chips were cold and had to be sent back. My daughter’s carbonara was very bland and didn’t even come with a slice of garlic bread. We were gonna look at dessert menu but decided just to leave. Won’t be back.

Service was absolutely dreadful. Had to call the waiter back to get a drinks menu after the food order was taken as we weren't asked if we wanted anything to drink. Had to ask for cutlery. Starters were cold by the time we got cutlery and also no dips with Starters either. Mains came out, and they got the order wrong, so one main went back to get changed, and the other main was freezing cold and not fully cooked spaghetti. They tried to charge for food items not received, and we had to point it out to them multiple times that we never received the sides. It's definitely not a great place to go. Food would be a lot better if it was warm and came with the proper condiments. Service was the worst.

I'd rather eat the sole of a zookeepers boot than go back. Staff are nice food is awful.

A bit sad really - we called in for a bite to eat after a movie. The place was virtually empty - service excellent but the food was pretty poor - despite my hunger. I don't like leaving negative reviews but unless they can do something to put bums on seats - I can't see much of a future. Start by cutting the menu by half and up the food quality.

Arrived at 6.00 pm, it took an nearly an hour to get drinks after reminding them. After nearly one and a half hours, we hadn't even got our starters. When we queried it we got a rude response from the manager. Finally two starters arrived stone cold. At this point we got up and left, thankfully they didn't charge for the drinks!

Had a pizza and garlic potatoes here the other week and for the price was quite a good deal. Would recommend

visited 29/10/2021 - good visit, the chicken options were halal so was able to partake and as a family we enjoyed the chicken stacker, the double chicken Caroline burger, the buffalo chicken wings, the mushroom starter, the garlic bread with cheese n onions, the milkshakes & the ice cream. The service & experience were exceptional and had various team members work together to make the visit a memorable one. The restaurant is family friendly and provided a high chair for our granddaughter. Definitely recommend a visit and try the fab eats ⭐️⭐️⭐️⭐️⭐️

Absolutely horrible, never coming to this place again. Menu is very misleading, don't even start with the mixed grill platter you'll have an English breakfast. 6 of us, Bill was £168 went home very disappointed, plate was only half filled.

The service was terrible had to ask twice for cutlery the food was in the table for 10/15 mins before I got cutlery. Food came without dip asked twice for the dips still didn’t get them so had my dinner without it. Ordered “homemade slaw”, it was so watery and no flavour, ordered the ‘big mamas chicken stack’ it has lack of flavour or taste had to add lots of salt to even taste something. Didn’t use tray when bring down sides, so one waiter had his fingers in the bowl of my mac and cheese, Me and my family go out to eat a lot I have never experienced this in my life

Food was nice service was shocking

Very poor service, Told to take a seat , had to grab our own menus then finally after got the waiters attention, With our order got told half the stuff on the menu wasn’t on it , very unorganized Ended up walking out

When my daughter suggested going to Airtastic in Lisburn I thought it was one of those airplane simulation things!! I think I can still hear her laughing at me! We had a fantastic time ten pin bowling, not great as it's been years but was a laugh. Called in at the Boston Grill and the meal was lovely with a gluten free burger option so suited me perfectly. Reece our server was excellent, very informative and attentive. 10 out of 10 for service and will definitely call again if I am in their neck of the woods another time.

As a family we would have gone here in the past as our go to restaurant. However we have all agreed that the food is getting worse. Waitress took my last meal off the bill it was so bad. I suspect that they are bulk buying food already prepared in, for convenience. Will not be back again.

The food was great tho the service was a little slow. Have reasonable gluten-free selection

Just discovered this place and it didn't let us down The food was absolutely delicious and the staff where so pleasant we will definitely be back.

This is a great place. I highly recommend here for a number of reasons. Firstly, the food is great. The menu has a very good selection of starters, mains and desserts plus a great selection of refreshments. Secondly, the service is fast without being rushed and friendly without being smothering. Our server, Reece, was very welcoming and remembered us from previous visits. Thirdly, if you're going to the cinema next door it's perfect for a bite before you settle down to enjoy your movie.

Had a takeaway date night and it was amazing food was lovely and staff couldn't have done anything else absolutely too class

Absolutely fantastic 😊, both service and food were just 👌. Well worth the visit, would go again.

This used to be one of our favourite eating spots when it first opened! We went recently and a few of us got the 10oz sirloin steaks.. absolutely atrocious! One steak in particular was freezing and barely any meat on it, the knife wouldn't even cut through the large pieces of fat that ran through it! Cannot fault the service from one girl in particular (didn't get her name but she had blonde hair) but the food in general has really went downhill! Disappointed as we were really looking forward to our meals as we hadn't been for couple of years!

Tobacco onions greasy not crispy. Cold brisket. Completely tasteless chicken strips. Champ dryer than the Sahara. Hardly anyone in there at peak time which is a tell tale bad sign (should of walked out as soon as I walked in) first and definitely the last time for me. The servers were polite and helpful, kinda feel sorry for them having to serve that kind of food

Amazing food & really good service

worst ever cold food served never be back

Not good at all. I had the sirloin steak, it was cooked ok but was very chewy and tasteless. Also ordered diet coke which was served flat and warm. Apparently the fridge was broken. Coke poured from a tin so how is it flat?

Always a great experience and excellent food. I do however want to give a special shout-out,to Reese,he took my complicated order over the phone and really could not be more helpful or charming,thankyou so much for making me feel like a valued customer and not a pain in the bum lol,Ur help was very much appreciated,Ur a credit to the company ❤️

This food is without tasty Service was very bad waiter was don’t know what is the food There is one picture with chews and bacon fries l but look like food for dog

Arrived here with my family of four, when we got a seat a girl gave us a menu, 15mins later no one had came to offer us drink or even check to see if we where ready to order. The place wasn't even busy like about 4-5 families max so there was no excuse for us to wait so long. We ended up getting up and walking out. Don't even think they noticed that. It's a shame for the menu looked really nice, just poor service.

The worse restaurant ever..very expensive, Long waiting time for the food

Delicious food and great service, food arrived very quick and was amazing.

Had a very enjoyable meal at the Boston grill

if you are very hungry and you have a taste for classic french fries and a classic but good burger, come by chicken and chips kids classic good otherwise the atmosphere is ok As for the service of young gentlemen, I think it's just ok when it comes to restaurants in northern ireland, this is the kind of restaurant in northern ireland, nothing special, but if you are hungry, it is worth visiting standard restaurant but would recommend

Possibly the worst place I have ever ate. Food was cold and service absolutely shocking! Would highly advise not going near the place!

Very disappointed with my experience today I ordered the mixed grill platter. First I asked the server to remove the tomato as I am allergic. The platter comes out with grilled tomato on the plate. I then get my platter to find a hair from a discreet part of the body as the hair follicle was still attached. After asking for it to be taken away I was told that the chef disagreed with my findings and that the hair came from the chicken egg. I have been a chef since 2006 I know the difference between a human hair and a hair from an animal. I will be reporting this to environmental health and trip advisor travelers choice. Chefs attitude was disgusting. I can't fault the manager or her servers but the chef needs an attitude adjustment.

Very disappointed with the food at the price we paid, should've went to McDonalds was a phrase that sprung to mind. Food very poor!

Good American style food and the sharing platter starter suits 3 adults. Zoe was the server today and was engaging (even putting the AC on at our request).

Staff were really friendly Food was great And we weren't rushed

Ate here for my sons birthday in a party of 7. The food and service was fantastic. The place was quite busy but this didn’t affect the level of service given. We were seated quickly and food was brought out in an acceptable time. The portion sizes don’t reflect the price you pay as in my opinion the portion sizes are big. This place is fantastic and I’ll happily go back and recommend it to others.

Went for birthday dinner with family. Food was good. Service from staff was friendly but did have to ask for things like cutlery after food. Asked to move table as too small for 5. Staff helped with birthday cake. Really liked atmosphere in restaurant. Live music was great and a good variety. Really enjoyed.

Slow waitressing even when the place is empty. Food was lovely though

Starting from the bad to good. In the video it's a rock hard pork belly. Looks like it was cooked well, but then temperature was turned up and it got dry and hard, overcooked. Noodles were undercooked and too spicy. I got a funky fries with a chilly beef and cheese + Jalapeño. Forgot the name of the main course but it was pulled pork, chicken goujons with ham and cheese topped with Peper souce. That was something really good. Generally stick with burgers, sizzlers, pizzas.

Il make this simple. I won't be back. First and last time eating here. When entering we were met by two servers who didn't have a personalty between them. After we ordered our drinks and food we had nearly a 30 minute wait for the food to come. In the meantime we had to ask for our drinks to be brought over. The meal itself was underwhelming at best. It seemed to be cooked properly but some items were not nearly warm enough. When the cheese on the burger was the part with the most flavour then there is definitely a problem. On paying the bill we were asked was everything ok, so we said what we found to be the problem. The server said he would pass this on to his supervisor who was standing 2 feet away but chose to ignore what was being said. Poor from start to finish. I think the Boston Grill needs to acknowledge there are problems here , both back and front of house.

The food was burnt, dry and not very appetising, and the staff were incompetent!

Lots of good food and friendly service , we will be revisiting.

I want to preface this review by saying that my first visit to Boston Grill was in December and my Dad and I waited 1 hour 5 minutes for our main course to arrive due to a "ticket error". It was busy and just before Christmas so we accepted that and were comped a drink. The food was really good, but the desserts literally tasted like the frozen kind you get and defrost at home from Iceland. Putting that one visit down to pre-Christmas madness, Dad and I returned over Easter for a quick dinner after a day out together. The service was absolutely horrific. We waited for 25 minutes for our drinks to be served after ordering them, and after waiting a further 20 minutes, we called the waitress over to check on our starters which had yet to appear. The waitress disappeared to "check" and didn't return. After a further 10 minutes we called over a different waitress who said our order hadn't "gone through". We asked to cancel our starters and just get our mains instead because we were both starving by this point. Finally, dinner was brought out and the food was lukewarm at best and so bland. It was like nothing was seasoned at all. The best I can say is that the mash was nice but just not warm enough. When we paid, nobody even asked if we'd enjoyed the meal or made mention of the fact we'd waited so long. I absolutely will not be back, it's clear that they can't keep up with demand and as a result both the food quality and service have suffered badly.

The service was okay, staff were friendly enough but the soft drinks were flat, I ordered a pint of Guinness that must’ve been poured from a 10 year old keg. The food was also poor. The chicken was dry and felt like it was reheated, the mac and cheese felt like it was made from the cheap pots where you mix in hot water and stir it. Used to love this restaurant but the good quality has gone way downhill. There was also some strange music being played and an extremely loud kids party. But hey, I’m just a cranky old guy.

Family of 4 went yesterday Easter Monday. Ordered food, sat 50 mins waitress came and asked us did we want to see the dessert menu! Told her we hadn’t got any food yet! 10 mins later food arrived minus son’s steak. Had to send back my main chicken was cold inedible. Waited 10 mins on steak asked waitress she said oh order didn’t go through to kitchen. I had to ask her to take back his side. Steak arrived and it was obvious his chips were reheated in microwave. Not impressed at all don’t waste your money folks!

I got the Newyork burger meal and it was beautiful. Staff were so polite and very helpful Nice to see a manager there, plus he thanked us on way out, that was appreciated. We will definitely be back

Gorgeous food, big servings, delicious desserts. Service was great, they were more than happy to help our large party of 12, with the orders. We all will definitely be back again. Very happy customers.

Waiting time for service was not good.took to long for food to be served and was over cooked

Food overcooked. Chips like bricks. Meal was pre ordered but still took over an hour to be served. Tables were left uncleared and dirty whilst customers were queuing up to get tables. Several people walked out after waiting over 1/2 hour. Service was incredibly slow. We had to ask for plates to be removed. The voice of the chef/cook could be heard over the rest of the racket in the place. Drinks took over an hour to be served. They were not child friendly.

Terrible service and food. Asked to speak to the manager/owner at the end of the meal but he didn't have the balls to come and speak to us. Hed rather of sent over a young supervisor to deal with our complaints. Pure coward!!

Totally disappointed with everything from food to service and the supervisor is to young and inexperienced and laughed at us when we complained about the food and service .

Very bad service and food at this restaurant. Sent food back because it wasn't warm and came back the same. Supervisor was inexperienced. Apologized for food but laughed at us. Said they were under staffed. This is not an excuse. Will never return to this place.

Lovely food, friendly staff, very clean, oh and the coffee is good too 😀

Fantastic place. Went for a surprise birthday with my family. So nice and helpful and the food tasted amazing. There was a live singer amd ever song was fantastic. Can't wait to come back

very good quality and delicious

The food was great as always, huge portions. Service was a bit hit and miss, staff very friendly but had to keep asking for requests. Still excellent value for money.

Had a meal after bowling.. Nice and relaxed and food was amazing

My meal is spot on, my wife's arrived luke warm, our table was clean and clear but I think I lost a few years off my life after I got given the death stare by a waitress because I didn't hear what she mumbled and asked her to repeat it, entertainment was good, I enjoy waitresses snapping at each other at the serving hatch but didn't care much for the 'singer' playing live music, all that said I'd be back tomorrow. 👌🏻

Wasn’t feeling overly hungry so I ordered just a starter of potato skins. For £6.50 I got two of mini burnt potatoes with cheese and sprinkle of bacon bits. Lol now I no it’s a side but for £6.50 I was expecting a portion. I handed the dish back saying to the (agreeing) waitress that’s I’m not paying for that. The rest was simply over priced , I think next time I’ll simply head to somewhere else.

Service very poor waiting an hour on food and our drinks the fella taking our order forgot one of our main orders then when trying to order dessert we were left waiting half an hour so we just left

Food delicious. Staff fantastic. Reasonable prices.

A really underrated venue! Great food, fast service and there is even live music on a Saturday evening which was high quality, would definitely go again!

Very poor service, sat for 25 minutes and hadn't even a drinks order taken. Several tables in behind us had their order taken and food served.

Ribs tough and dry. Onion rings cold. Corn soggy salad limp. So sad never again.

Went for my dads 50th with a large crowd of us. Was incredibly happy with the food dont think ive ever had cabarona as nice 🤤 staff were beyond helpful and friendly

Visited today at around 12.15 with my husband and 7 month old baby (who has a cold and cough). We were led to a large booth by the window and given a high chair. There was food from the day previous lying on the floor under the table, a dead wasp on the window frame and the menu's were all sticky. The biggest complaint is that the place was freezing, the aircon felt like it was blowing cold air, I had to take my baby's snow suit off as he wouldn't have been able to sit in highchair with it on and his little nose was all red from the cold. Us and another lady were esting with our coats on! Considering outside was 0° you'd think they'd have the place warm, I even watched our server shivering as she walked around the restaurant and a kitchen worker had a coat on - very unhygienic! The food arrived luke warm except from the garlic potato's and fajita sizzler but the onion rings and my husbands main dish weren't very warm, the restaurant temp meant the food quickly got colder. We paid £40+ for 2 mains and barely ate it. Appetites were lost between the sticky greasy environment and the cold food! Had to change little ones nappy in the toilet and it was even colder in there and the toilet was filthy! Used to go for family meals here and this was first time back since lockdown... safe to say won't be back, a meal out these days is a privilege given the current economic climate and this jusy felt like money down the drain. Avoid at all costs!

I was one of a party of eight and we had seven different meals from the menu. There was a Christmas menu and ordinary menu. There were 8 empty plates at the end of it. We also had a dessert which were okay as well. It was quiet in the restaurant that night hence the lack of atmosphere. No dearer than anywhere else at this time. Staff were friendly and attentive. Would go again.

All food was to dry or overloaded with herbs to kill taste Ribs ware dry overlooked the same as chicken wings Definitely will not come back

Visited last night, excellent food and service as always! Great quality food and the staff always go above and beyond! Will be back soon!

I went here for lunch and it was great, the staff were very friendly and the food was great. I had a chicken burger that I struggled to finish as it was massive and they were very accommodating to my daughter who is a fussy eater.

Absolutely brilliant, super friendly staff, Great menu, super portions, would hurry back here, lovely xx

The staff are so lovely and the food was just amazing

Love this place,food is delicious and their cocktails are amazing

All young people serving, very nice manners and very patient.