Bordo Lounge in Carlisle

An enjoyable gluten free lunch & friendly service

Such a bright and inviting place from the outside so we popped in for a drink. You could choose to order from your table on the app or nip up to the bar. Ordering from the table was extremely easy. We didn’t have food this time but it looked like a decent amount on the menu.

I had been to this cafe months ago and really enjoyed the food. As a bonus, they served matcha lattes, and they were absolutely divine! However, when I visited again last Wednesday, I was a bit disappointed. The dish I ordered wasn’t as good as I remembered, and I found out that they no longer serve matcha lattes. Even the juice had changed—it used to be from the “Frobishers” brand, but now it tastes different, and not in a good way. The staff also seemed less friendly this time, and one thing that bothers me here is the ordering process. You have to go to the counter to place your order, which feels a bit impersonal. Lastly, they don’t seem to let smaller groups sit at the nicer tables by the window. When we were just two people, they seated us all the way at the back, which wasn’t ideal.

This place is really good with great food and really quick service.

Quite enjoyed the Buddha Bowl, but the avocado was rock solid and we had to remind the kitchen of our sweet potato fries order twice before they came!

Great atmosphere, food was amazing

Long wait to be seated, long wait to place food and drink order and even longer wait for food to arrive-Over an hour from being seated to food arriving. Was not worth the wait as food was underwhelming.

Food was delicious, but both me and my mum got sick after eating there

I attended today Saturday 9th November to meet up with a Group of people as part of a Spanish speaking lunch get to gether that is held monthly. I was told several times that there was not a group .. as you don't do bookings at weekend. . I have since had a reply back from the organiser that they were indeed there and she didn't know why I wasn't showed to the table as it is a monthly get together and is held with your knowledge . I had drive 30 miles to join this group So I had a wasted 60 mile round trip and over 2 hours as I had waited around along with the driving time. Maybe better communication is required with front of house staff

Great atmosphere, excellent staff, Food was really good, speedy service recommend the pulled brisket chilli & nasi goreng

After visiting the Alturo Lounge in Malvern I immediately recognised the decor and menu in the Bordo Lounge, not realising it is a chain called Loungers. Absolutely amazing as ever. My friend was really impressed.. The food is incredible, the service is great and the style and decor is unique to Loungers and is awesome. I will hunt the Lounges out wherever I go now and I am a strict vegetarian!

Recommended by hotel staff in hotel I’m staying. Had a panini and fries was very tasty and staff were very friendly and helpful. Location is central and place was really nicely decorated

Nice food and atmosphere, with friendly staff. A few things that let it down was lipstick on the water glasses, wobbly table, and the nappy bin in the toilet was extremely over flowing which is not what you want to see when out eating!. Other than that, good.

Lovely food, wide variety of dishes and good service... recommended we love it

We have just left the restaurant- our 2nd visit, staff were OK but it was quite busy, we only wanted a cocktail each, 2 strawberry sling & passion fruit martini, the latter was horrible & tasteless, but my chums loved the strawberry slings! One of our party ordered chips, very small portion and only warm, rather than hot...shame coz decor is interesting- wouldn't rush back!

Was a lovely experience from start to finish, speedy food and drink service to your table.

Nice place and quick friendly service. Good food options which taste excellent.

Had the thai coconut noodkes and a cider. Food came promptly. Ordered and paid for using QR Code at table.

Lovely food, friendly, attentive staff. Compared to the “Lounge” I went to in Oldham, this one feels a bit like a big, empty box. I guess all of the Lounges have their own character and atmosphere.

Came up to Carlisle to watch Notts. Stumbled upon this place & decided to eat here prior to going for a few pre match beers. Had a Nasi goreng (I’d never heard of it either). The missus had a chicken Kyiv burger. Both were utterly tremendous. Probably won’t ever return (with us going to go up of course 🤷‍♂️) but will definitely get the recipe for this & do it myself. Can’t see it being anywhere like the quality of this one though. 5*

Lovely atmosphere and so friendly staff. Food is amazing and selection of drinks is great. We have been here twice so far and pleased on each occasion.

A pleasant cafe bar in the heart of Carlisle serving a range of food including tapas. A pleasant welcome and the service was clearly explained by ordering at the bar or by QR code which we did. The food and drinks arrived quickly and we enjoyed everything.

Good food, comfortable place in the city centre to take a break chat and eat.

Won’t email back and issue me a refund so frustrating when I need the money and they won’t help

Had lunch with my wife 2 daughters and 2 dogs. First of the service was second to none so friendly and welcoming, secondly they made a massive effort with our girls and the dogs even brought water and treats for the dogs and lastly the food was out of this world I had the cowboy smash burger and WOW I don't think there is a scale big enough to rate how good it was. Thank you for everything

Good breakfast would have been perfect with black pudding

Staff are absolute quality so welcoming and professional and food is excellent

It was a cold and wet Sunday afternoon in Carlisle so we popped into Bordo Lounge. The food was easy enough to order on the app, service was quick and friendly and the atmosphere was laid back.

A really nice atmosphere and a great place to catch up with my friends. The drink selection was great, with lovely non alcoholic options. The food was delicious too. They were also dog friendly which allowed my friends well behaved doggo come too. All in all, a relaxed, comfortable place with a fantastic selection of food and drinks.

We went for breakfast, i had shakshuka, It was the nicest brwakfast iv ever eaten!!!Brilliant service, brilliant food brilliant prices, very much enjoyed our visit!

We have been here 3 times now and every time we've had a great experience. Had dinner and brunch, today we had brunch and food was delicious as usual. Service is 5* everytime which makes the experience even better. I have coeliac disease so struggle to find places I actually want to eat in Carlilse so was delighted when we found this place. Highly recommended!

This was our first visit and we were very impressed and will definitely return. We were shown to a table in the window and advised we could either scan the QR code, which was displayed on the table, or we could order at the counter. The young man who showed us to our table asked if we had any allergies/dietary requirements and did we need a vegan or gluten-free menu. We visited on a weekday morning and noticed there were several more senior patrons who preferred to order at the counter, but the queue moved quickly. We imagine that using the QR code will be more apparent on weekends/evenings. The food and drinks we ordered were served quickly and the quality and presentation was excellent. The staff we encountered were all courteous, friendly and polite. It was refreshing to see how wheelchair friendly the establishment is.

Really fast service, nice atmosphere, a great place to sit and have a coffee, we sat chatting having coffee and people watching

Went there last Saturday, lovely place and great food! Highly recommend to anyone. Manager with the glasses and dark hair was especially helpful and kind. All staff were welcoming!

First time here in Carlisle and in this restaurant. Had a wonderful time here. Nice ambiance. Excellent customer service. Spacious. And most importantly, the food was fantastic! We ordered the lounge breakfast and nasi goreng. As an Asian, I enjoyed its balanced flavour. Will defo recommend to everyone. Great job

Was there over the weekend and the food was very lovely and the aesthetic of the restaurant was great. The manager with the tattoos was very helpful and kind. All the staff were very attentive and friendly.

Staff were friendly and welcoming. Service was great. Food was lovely. Good range of dishes, including vegetarian. Vegan and gluten free also available. It was quiet but pleasantly so. Great music playing in the background. The "bang bang cauliflower" was excellent. Good flavours, just a little bit of chili heat but not too much. My son had the "steak frites" which he said was excellent.

I was on a work trip in Carlisle last Friday and dined here with colleagues. Really nice place, atmosphere was great, food was lovely and very good value. Staff couldn’t do enough for us so thank you for making us feel welcome in unfamiliar surroundings! Would definitely go back and I wouldn’t even mind going alone to eat there.. Thank you!

Amazing staff, very friendly and welcoming. Plant based burger was amazing. Had the sticky toffee pudding, delicious. Definitely recommend if you are in Carlisle

Had a chicken salad and my husband had a cheese burger, both were nice enough but not sure it's fully worth the price point. The decor is lovely and the staff were as helpful as they could be though it was quite obvious they were stressed from how busy it was so service fell a little flat. For the price of the food and drinks, it was sad to see young floor staff running around and what we assumed were managers more interested in their laptops and giving orders than helping the floor staff. Will be back for dinner at a quieter time and hope things are better.

Friendly staff and very dog friendly, highly recommend.

We called in for brunch on Saturday as a family of 4 and had a very pleasant experience. Service was prompt and staff were very friendly. Drinks were served ice cold and my cocktail was delicious. Food was exceptional and very reasonably priced to feed a family of 4. We left feeling very satisfied. Overall I would defo revisit when in the area. Keep up the good work.

The staff member we spoke with was very helpful in supporting our requests. The salad with feta and lentils we ordered was very tasty.

visiting from Texas and the burger is excellent. just like back home

Awful customer service, the man serving us was very passive aggressive and rude

I've been in a couple of times just for drinks. Decided to try the food to as it looked nice. We had a chicken, avocado and bacon burger, and a cowboy smash/mash? Burger and fries. Both are very nice. After we had a cheesecake and a brownie, again, it was very nice. Value for money about what you would expect. Will be back again.

Friendly and attentive staff. The food is alright but a touch overpriced for what it is. You can order at the counter or via a QR code. We ordered off the brunch menu and had a couple of coffees. The coffees were well made. £10 for a regular full English or £15 for a big one. A positive experience but I don't think I'd rush back as there are better options nearby.

Absolutely brilliant lovely staff lovely food. Decor beautiful

I went into Bordo Lounge on Friday afternoon 23 August and stood next to the sign saying "wait here to be seated" There were 2 members of staff behind the bar area, both of whom made eye contact with me - but they then both chose to ignore me completely. I stood for a while then when it was clear that I wasn't going to be attended to, I walked out. I have given 1 star for everything as I can't give 0 stars. Appalling service, or rather, lack of service.

Very good food with a good selection of vegetarian options.

Easy to walk in and get a table. Friendly, helpful informative staff team. Clean environment. Clean toilets. Good place to pop into for a early dinner. Food was tasty and reasonable portion size. Good range of soft and alcoholic drinks offered.

Nice place to go for good, especially at lunch time or early evening, good menu choice

Had the cow boy smash burger it was one of the best burger I have had also the staff super friendly and the food was ready in now time

Not great. The ciabatta's were pricey and small. The chicken inside mine was cold. There were plenty staff but a lot of them were gathered on a table together. Didn’t feel like I could complain as no one came over to ask how the food was. It wasn’t busy so staff should have been more attentive. Had to get my own cutlery and sauce from the station at the back of the place.

Stopped off half way through a 100 mile bike ride. Tasty food. Quick service. Friendly staff. Great vegan menu - lots of choice.

Beautiful sitting outside with a glass of wine

Great place to meet up for a glass of wine or coffee with friends.

If you want something different this is the place to be.

Main meals very small, more like starters. Chips cold, steak tiny, macaroni cheese we ordered was large request but was tiny. £33 for a bottle of rose wine, ridiculous prices for food and drinks. I really feel you need to review prices for the amount of or lack of food you get. Food was bland and parts of it cold. Waiters and waitress' lovely though. Think you need a new cook because the lack of taste and presentation of food, requires improvements. It was our first time and last time we will be there. We spent a lot of money but walked away still hungry and went to "Subway"

Food was really good really enjoyed it a little on the pricer side and was keen on the mushrooms and what they were cooked in but otherwise nice breakfast

I visited here with my sister and we ordered the philly cheese ciabatta, to share between us as I can't eat alot due to recent surgery. But oh my gosh it was awful. It was certainly not made fresh on site and was a premade offsite sandwich that was warmed up. It reminded me of something you would get at a service station that you would put in the mircowave. I asked the waitress if it was made fresh or premade and she told me they were bought in premade I did ask her if it had been mircowaved and she said no. But I'm positive it had been warmed up in the mircowave the bread was rubbery and the filling was like slop. I did complain to 2 different members of staff but were just told sorry and they both walked away. For almost £10 for a sandwich, then another £2.55 for fries to go with it, I expected alot more I honestly can't describe how terrible this sandwich was. The fries were slighty undercooked and there was only about 10 fries. It's a shame as the decor of the place is lovely and I was looking forward to trying it out. Staff need more training on how to handle situations where customers aren't happy... I did wait after complaining wondering if maybe a manager would come over instead we were stared at and we left feeling totally unheard and judged for complaining.

Great experience. Servers were good. £6.15 for a pint Food was great

Very nice spot to sit outside when the sun is shining in Carlisle, I haven't sat inside yet but will try in the winter 👍

Bordo Lounge is reliable great comfort food at the heart of Carlisle

Only went in for drinks, menu for food was great for choice and what we saw being brought out looked amazing. Such a chilled venue and worth a visit.

Disappointing. The cowboy smash burger had very small patties, the smallest portion of chips which are frozen chips, the burger was £16.50 but if am honest it was only worth £10 max, I have had better burgers for around £8-10. Also Worse cup of tea known. Far too weak like dish water, and a plastic tea bag, get rid of this please. Waiters are attentive and decor is ok. Website to order is a bit of a faff. But Won't be back. UPDATE. in reply to your reply using a plastic tea bag isn't eco friendly and the tea is horrendous and weak as dish water. And yes I know what a smash burger is, the portion Vs the price it's not worth it, and regardless if the frozen fries are weighed or not the portion is tiny. So maybe you didn't understand my review. Terrible

The food is good as is the coffee. The prices are slightly higher than other establishments. The only negative thing is when using the app to order it asks for a gratuity up front which I find very wrong.

Great meal here as is usual with all the Lounges. Very friendly staff too, however did seem very understaffed, as an example we were left waiting ages to be seated. Still good and would definitely be back

Had a lovely afternoon cocktail & a mocktail...

Nice restaurant, with eclectic art on the walls. Staff great, friendly and quick to serve. My streaky bacon sandwich was flavoursome and I enjoyed it........but the coffee! I make better Cappuccino with my Nespresso machine at home, and my daughter's 'Americano' was like dishwater. That's why I only gave 2 Stars. So, up your game with the Coffees, and a visit to the Bordo Lounge would be a perfect place for a respite after a heavy shopping day in Carlisle.

Fell over and smashed my face into someone else’s eggs benedict. They were so understanding and were happy to help me clean up, however I quite enjoyed walking down the street covered in yolk with two bits of bread sticking out of each ear. Would visit again

A mix of Wetherspoons and the Ivy. Somewhere in between. Great location in the centre of Carlisle. The pink lemonade was very good. Quite expensive though.

Absolutely lovely place, brilliant food! Marshall on the floor staff was amazing, we weren’t exactly easy customers and they went above and beyond! We’ll absolutely be returning. A shame they didn’t have the buttermilk chicken on the day we went, but it was easily substituted after we’d ordered and the staff were so kind about it.

Lovely decor. We visited as a family with children but was also busy with couples and groups. Food was delicious and portion sizes were good, even the kids meals which are reasonably priced. As a family of 2 adults and 2 kids with drinks we spent around £70 and that was with sides. Ordering is either done at the bar or via app, didn't have to wait too long for food and you can also find board games kept upstairs to keep you entained whilst you wait.

Good place to eat and meet friends pleasant atmosphere and plenty of time to enjoy your meal.

Friendly helpful staff, good food and nicely decorated restaurant.

Mint place, top scran n peeve 👌

Very pleasant restaurant with reasonable prices and the option to order food and drinks via an app (as well as the traditional way). Reasonably priced, with good portions of tasty food. Will use again.

Went late on a Saturday night with family. All enjoyed the food

Extremely impressed with the design of this establishment and the food tastes incredible. Tried to get here three times and finally! I recommend this establishment - it is beautiful, pleasant atmosphere, aesthetically pleasing, clean and tasty. I was also pleasantly surprised by the presence of a painting by a Ukrainian artist. I love it!

Quirky … arty decor. Extensive menu and separate gluten free menu. Well cooked and presented. Staff friendly and professional.

One of the best burgers ever, the Cowboy Smash Burger. Great modern comfy atmosphere, music not too loud, great shop.

Just needed to eat a after a long train journey. Had a smash burger, was very good, always really disappointed with the tiny spoonful of coleslaw that virtually everywhere does with their burgers however. Plate just looked bare.

Great sharing tapas, nice to sit by the window and watch the square

Staff just looked at you no people skills left as waited nearly half hour to place order

Looks great and had a very nice atmosphere, staff friendly, first time here with my wife and 3 grown up daughters, ordered various food dishes 2 cappuccino 3 flat white, and 1 bottle of Harrogate sparkling water, staff member gave us five glasses for water , I asked if we could have clean glasses as they looked a bit dirty she looked for other glasses but they were the same, said it was due to constant use of glasses and not the dish washer, they had a cloudy look about them, food was okay a bit over priced but maybe that was just me , coffee a bit weak tasting , might come back again just to see the decor, but had a great time with my wife and daughters

Part of the 'lounge' chain, this place doesn't disappoint. Excellent service from friendly staff. Great menu options, and tasty food. Ordering at the table using the app is quick and easy ( or you can order from the bar).

An absolute delight as always! Waitress's were lovely and food was perfect. Just a lovely place to come and watch the world go by.

Something different, food was really good. Well worth a visit 🌟

Been a few times but the service is starting to be very slow for both food and particularly the bar with not enough staff. The staff that are there are lovely there just isn't enough. One person on the bar in a peak bank holiday Sunday is not enough

Family brunch upstairs, very smart room, food was great, bacon was ultra crispy, we had pancakes, bacon roll and burgers. Brilliant 👏

Enjoyed a meal in pleasant surroundings with attentive staff. From being greeted and seated, the service was good. We do like the decor that this franchise employs. It's well worth calling in and taking some time to spot those items that were popular during the early and mid-20th century. I say franchise, but each restaurant does the decor slightly differently, and it is really well done. We called in early one afternoon, and there was plenty of seating even though it was busy. I can certainly recommend this place and we will definitely visit again when in the area. The photos are of the upstairs part, I forgot to take some while downstairs, so you'll need to call in to marvel at the light fittings 😃

Lovely atmosphere, friendly, pleasant, very tasty menu.

Shem was outstanding nothing too much trouble

What a fantastic visit we had today, the food was fast but more than that it was fresh and delicious. We came with a group of 7 and we're accommodated with ease. The manager, Shem, was wonderful. Hospitable, friendly and very knowledgeable about the products. I must add Hannah, was a great server for us. Great team. Brilliant new space for Carlisle. Keep it up and thanks for a lovely experience.

Absolutely fantastic. Service, food perfect

Missed a burger of our order, Finished food and the Waitress had walked passed the table multiple times and still hadn’t cleared our table.Then had to ask for them to take our plates away and still hadn’t . Drinks were flat too.

Delicious food, lovely atmosphere & staff great. We spoke to the Assistant Manager who was doing a great job when the restaurant was busy & it was just him plus the barman taking orders &serving. Excellent. Thanks.

We order a selection from the tapas menu, and enjoyed each one, great place for food and drinks

What a lovely spacious cafe with a large menu choice and beautiful decor for a bit more of a "fancy" bite to eat. Very impressed with their full gluten free menu and then option to go half size for my daughter (only 5 and no kids gf options) We didn't wait long and the service and food were great. I'll definitely go back.