booths restuarant in Eden

Te animaron a que reservaras a través de track and trace en la aplicación NHS y la señora en la parte delantera del café usó una máscara, mantuvo la distancia y nos sentó a la mesa. Luego tuvimos que subir al escritorio para ordenar, algo que en realidad no he encontrado desde que las cosas comenzaron a abrirse nuevamente después del cierre, ¿se siente mucho más seguro cuando vienen a usted para ordenar? Además, parece que no limpiaron la máquina de tarjetas entre usos.Vi una buena higiene en COVID con sillas y mesas limpiadas; sin embargo, la mayoría del personal no usa máscaras y se queda charlando entre ellos. Vi a uno sacar una máscara para limpiar algo con ella (¿cubiertos? ¿Vasos?) Y luego guardarla.El café estaba bien, sin embargo, en aras de estar seguro durante una pandemia, no creo que esta sea la mejor opción para visitar en un café.Por lo tanto, obtuve una calificación tan baja debido a que la mayoría del personal no sigue la guía del gobierno con respecto a las máscaras.

Cada vez que lo visitamos, prometemos nunca más. Esta vez es definitivo. Hay miembros del personal que son tan malhumorados e ineficientes. Vi 3 mesas donde los clientes estaban sentados antes de que los limpiaran, el personal se quejó entre sí en lugar de disculparse. Solo permiten que 1 miembro de cada mesa llegue al mostrador, por lo que cada uno tiene que subir, hacer una selección, sentarse y luego va la siguiente persona. Es lento. El personal se está yendo 5 minutos + entre el pedido de una mesa y la llamada de la siguiente. Es muy lento. Ellos culpan a las medidas de control de virus, pero siempre han sido muy lentos para servir, lentos para limpiar las mesas y algunos miembros del personal siempre rozan la mala educación. Ningún miembro del personal usó máscaras, lo que todos deberían hacer, también se inclinan para hablar contigo. Los pasteles son buenos, pero no lo suficiente como para volver a comer.

He visitado Booths varias veces y siempre estoy relativamente impresionado, pero ahora parecen ser demasiado cautelosos con el distanciamiento social. Entiendo que es un momento estresante, pero el personal no fue flexible en absoluto. Visité a mi hogar y a otro (estamos distanciados socialmente el uno del otro pero queríamos una mesa al lado del otro) pero aparentemente eso fue demasiado para la camarera y nos puso en mesas tan separadas que no pudimos charlar, pero un ¿Un minuto más tarde sentaron a algunos extraños en la mesa junto a nosotros que habían estado libres a nuestra llegada? Loco.La comida era buena para ser justos y el personal estaba haciendo todo lo posible entregando pedidos.Oh, pero ¿lo peor? A pesar de una escalera muy ancha en la que puede distanciarse socialmente muy fácilmente, el personal parece insistir en hacer que baje las escaleras en el ascensor. . . un espacio cerrado y compacto? Si alguien no usa una máscara en la escalera y tose, está bastante abierta. . . si alguien tose en el ascensor, esos pequeños gérmenes desagradables se quedarán en ese espacio cerrado. Mi padre y yo intentamos rebelarnos bajando las escaleras, pero una camarera patrullaba el área y no pudimos romper las cuestionables reglas.

Llamé a las cabinas de Penrith para tomar un café rápido, el sistema inicial de seguimiento y rastreo y la joven en la entrada del café fue genial. Mi compañero hizo el pedido, se quedó de pie durante 10 minutos en la cola para hacer el pedido, buttie de tocino y buttie de huevo, por favor. Lo siento, solo los estamos sirviendo hasta las 12 del mediodía (eran las 11:55 y había estado en la cola durante 10 minutos) y luego señaló la hora, ¡lo siento, no nos quedan tocino ni huevos! ¡Es un supermercado! ! . Básicamente, no se podía molestar. Volví para decirme y tuve que ir y elegir otra cosa. . . permaneció otros 5 minutos en la cola para ser atendido. A una señora detrás de él le dijeron que tampoco podía tener lo que quería, ya que no quedaba nadie. . . y ella había reservado la comida con antelación. No volveré por un tiempo. Terrible servicio.

Quedamos impresionados con la tienda en sí y la gran selección de productos locales, así que decidimos probar el café. Tuvimos una experiencia realmente buena. El desayuno inglés tradicional estaba hecho con ingredientes de buena calidad y tenía una excelente relación calidad-precio. El servicio era amable y el café estaba limpio y cómodo con la ventaja añadida de una bonita vista de la ciudad. Sin duda volveremos aquí la próxima vez que estemos en Penrith.

Went to Booth for breakfast with family around 9am. Only one person on the counter so they were making the coffees and taking orders. Terrible customer service. Practically barking at us when asking for choices of bread for toast. No smiles, no please and thank you’s and when asking for any amends to breakfasts, a lot of huffing and puffing about “how long it takes to key in” - not my problem! Then asked for additional salmon on my scrambled eggs, she huffed into the kitchen and came back saying: “you can’t have salmon because we haven’t got any” - charming. God help anyone who wanted a jacket potato with salmon later that day that was advertised on a board right by the till. I commented to a gentleman next to me about how awful the customer service was and even he said: “this isn’t what you expected from Booths”. Again more eye rolling and huffing when I asked for my parents coffee in the round jugs as opposed the square ones. They’re in their late 70’s / early 80’s and the square mugs mean they often spill hot coffee on themselves. Appalling response and behaviour when merely asking her to pick up a different cup to make the coffee in. A shame really. The main shop is faultless, friendly, pristine and welcoming.

I have been attending Booths cafe for the last 2 1/2 years with my children. There used to be a room upstairs in the cafe that was fitted for families. TV screens with games, suitable seating, doors that could be closed so your toddlers could walk around but not escape. Slowly they have become less and less family friendly without admitting it to the customers. The TV’s went, we were told they were being updated/replaced, the seating has been replaced and the doors are no longer able to close. We were told today that we could not take our toddler and baby food in there even though we were planning to buy all our own food and coffees from the cafe.Very disappointed in Booths, not a family friendly store at all. Will no longer be shopping or attending their cafe in future.

We chose Booths cafe over all the others in Penrith, thinking the produce would be good since I shop there quite often and know they have good stuff. In fact it was mediocre at best, like a quick service station meal on the motorway or even a school dinner rather than living up to the Booths name. There wasn't really much on the menu (the one online must be a generic menu for all stores because most of the things on it weren't anywhere to be seen at Penrith). The tables were filthy too and no-one seemed to be wiping them after customers had left. A week after our rather disappointing lunch we received a parking fine (£100 or £50 if paid within 7 days) because we were in the cafe for just over 2 hours. We understand the need for a time limit to ensure genuine Booths customers can find spaces to park, but 2 hours is just not long enough, especially if you've ordered hot food which needs to be cooked. There should perhaps be a system in place that allows diners longer. Needless to say we won't be returning to Booths, to eat or to shop. I advise you go to Sainsburys if you want to pop to a cafe after your shopping, because they allow 3 hours parking which is much more reasonable. So disappointed in you Booths.

Visited here as the rain was heavy. Ordered four breakfasts, one was vegetarian . All were served promptly, the ingredients were of a good quality. Not expensive, recommended.

El lunes antes de Navidad, en todas partes en Penrith estaba ocupado. Las cabinas no fueron una excepción, pero se requería cafeína, así que nos dirigimos al café para recibir una larga cola. No había otra alternativa que unirse a la cola y ser paciente. El personal estaba trabajando lo más rápido posible, tomando pedidos, entregando pedidos y limpiando mesas, etc. Inmediatamente frente a mí en la fila había una dama. Después de 20 minutos, llegó al mostrador para ordenar cuando se dio cuenta de que no le había preguntado a su amiga (que estaba sentada en una mesa) qué quería beber, ¡así que decidió llamarla en su teléfono móvil! Por supuesto, no hubo respuesta, por lo que el asistente le sugirió que fuera y le preguntó a su amiga y luego se unió a la cola. . . ella no quería hacer eso! Al final, el asistente completamente incrédulo se volvió hacia mí y tomó mi orden.¡Todas las bebidas que pedimos eran excelentes, pero por favor, asegúrese de saber lo que todos quieren antes de ir al mostrador!

Qué desastre: se le dijo que sonara por adelantado, pero cuando lo hizo, la tienda principal le dijo que el café no tenía teléfono. Nuestra llegada pareció tomarlos por sorpresa, y a mi amiga (a la que estaba tratando) le dijeron que no podía tomar café en lugar de té, ¡o que si lo hacía tendría que pagar más! Preguntó a un supervisor, quien dijo, por supuesto, que podía tomar un café. Booths necesita mejorar su juego; no me impresionó.

Llamamos a las cabinas y pasamos una hora comprando y pasamos unos 65. . . luego decidimos almorzar en la cafetería. . . . ¡Pasamos unos 20 minutos en la cola esperando ser atendidos y luego otros 30 minutos esperando la comida! Cuando pregunté por qué estaba tardando tanto, la chica dijo que solo había un chef en lo que fue un sábado muy ocupado. El almuerzo finalmente llegó.Cinco días después recibí una multa por estar 10 minutos por encima de 100. . . 50 si se paga dentro de los 7 días. ¡No hace falta decir que pagué los 50 por lo que no siento que sea mi culpa, ya que no esperaba esperar 50 minutos para que llegara el almuerzo! Entiendo que es necesario imponer un límite, pero no para aquellos de nosotros que realmente estamos en la tienda.Por esta razón, ¡nunca volveré a poner un pie en las cabinas!Quizás el límite debería ser como las dos horas y media de Sainsbury que darían tiempo para ir de compras y almorzar. Si cambia el límite, volvería a su tienda.

¡Paré en esta cafetería para un brunch rápido! La comida era buena, el café está bien! Lo único que me pareció extraño fue que se habían quedado sin mantequilla, ¡pero tenían un supermercado debajo de ellos! Sin embargo, me ofrecieron crema coagulada con mi bollo que estaba delicioso.El personal era muy agradable y la cafetería estaba muy limpia y tranquila.Definitivamente volvería por. Un bocado rápido para comer!

Me and my family ordered hot food off the takeaway counter. Whilst the staff were very friendly and helpful, the selection was not great and a lot of items had sold out. I would like to visit the cafe the next time.

Fue hoy 7/06/18 servido por Leah, ella era encantadora y servicial. El lugar está limpio. El té es té de buena calidad, así que vale la pena y si te unes al club, obtienes el precio a mitad de precio o Freeif si tomas tu propia taza. Cualquier comida. Tuve los dedos de pescado, pero pedí que el rollo blanco se pusiera marrón, no soporta el pan moreno, pero los dedos de pescado y las papas fritas son muy buenos. La hamburguesa de cerdo y manzana de mi esposa era insípida como la ensalada de col pero buenas patatas fritas. Papas de pescado y papas fritas muy buenas. Lancashire teabread muy agradable, un poco impredecible.

We take our 2-yr old grand daughter to Booths.

I chose from the menu board and joined a queue. When I got to the front of the queue two of the options I thought I would choose were unavailable. There only 2 types of lasagne, baked potatoes and 1 other. I chose the lasagne and was given a number on a tray. It arrived with a warm, limp and undressed salad consisting of some mixed leaves, 1 slice of cucumber and 2 cherry tomatoes. No cutlery was provided. Apparently I was supposed to pick up my cutlery after ordering but nobody told me. Meal was poor. Beware as when you order and pay you do not get a receipt. A lady on the next table didn't get a side order she had paid for and the waitress demanded to see her receipt which is never issued. The customer had to go back to the counter and argue to get her side order. The side order was thumped onto the table when it arrived with no apology offered. Poor service and poor food. Not what it used to be

Wonderful comprehensive selection of fresh foods including fresh fish and meat and amazing delicatessen Well worth a visit Nostalgic store Excellent customer service

The cups and teapots were very badly stained, the cutlery was an absolute disgrace, the knives and forks still had egg and other food on them from goodness knows how long, wish we had seen them before we ordered and paid or we would have left, an absolute disgrace. Food was cold and not very appetizing, came away very disappointed, we won't be going back

¿Qué ha pasado con el café de Booths? Cuando llegamos para un almuerzo tardío, los estantes estaban prácticamente vacíos. Lo que quedaba era aburrido, así que solo tomamos té y un bollo, ambos estaban bien, pero el servicio era muy improvisado y las mesas necesitaban una limpieza. Anteriormente habíamos recomendado el café a amigos que luego supimos que llegaron al día siguiente y nos sentimos igualmente decepcionados. Las cabinas son generalmente confiables, pero la administración debe tener una buena idea de este café.

Un lugar conveniente para detenerse antes de continuar, las vistas son excelentes desde el restaurante. No fui a hacer el pedido, pero los informes de los que sí dijeron que el personal no era muy flexible. Por ejemplo, algo como tiras de pan tostado con queso y frijoles estaba en el menú infantil, donde todo lo que querían nuestros niños con poco tiempo era un poco de pan tostado simple, pero aparentemente eso no era posible (seguramente el pan tostado tenía que existir antes de cortarlo). ¡arriba! ) . ¡Otra persona que hizo un pedido en nuestro grupo se sintió demasiado asustada para hacer preguntas!

Intentamos pedir 4 cosas diferentes del menú impreso y la tabla de ofertas especiales. Para el 4º "Lo siento, no tenemos ninguna" de la pobre chica detrás del mostrador, decidí reducir mis pérdidas y encontrar un lugar que pudiera servir comida. a la hora del almuerzo un domingo. No iremos de nuevo. ?

Llegamos justo antes del mediodía y preguntamos si podíamos pedir del menú de desayuno. De acuerdo con el menú en la mesa, esto debería haber sido posible, pero sabíamos que estábamos cerca del plazo. El miembro del personal en la caja fue amablemente a la cocina para verificar y regresó con una respuesta positiva. Justo después de que pagué, una integrante del personal con un uniforme negro y sin gafete salió de la cocina y dijo que el menú del desayuno no estaba disponible. El primer miembro del personal dijo que se había registrado, pero el otro miembro del personal insistió en que no podíamos tomar el menú de desayuno. Su actitud fue francamente grosera, tanto para su colega como para mí como cliente: sin contacto visual, ni disculpa, ni apariencia de servicio al cliente. Me horroricé. Queríamos pasar un tiempo con nuestros amigos, así que hicimos un pedido alternativo. De lo contrario, habría ido a otro lugar, donde el personal es más amable y reconoce quién paga sus salarios.

Desde más o menos el año 1511 sirven comida y bebida en este local. A casi cualquier hora del día, lo cual para turistas es importante, un servicio bueno y amable una sopa del día muy buena, una lasaña exquisita con una cerveza local fuera de serie

Something has gone awry since my last visit to Booths Penrith cafe. I called in early this afternoon for a coffee and scone, it wasn't really busy indeed I was the only person in the queue however I had to ask the two ladies cleaning the coffee machines and earnestly gossiping if I could have a coffee and I had to ask them again for a knife as the cutlery tray was empty. I counted twelve tables needing clearing of dishes and in the forty minutes I was there none were cleared.

Smaller than Sainsburys or Morrisons, with somewhat easier parking, it has an excellent meat and fish counter; a very comprehensive collection local beer plus other small breweries and the usual food and household staples. A bit more expensive, a bit more interesting food. Good coffee that's free to their card holders

Having heard many positive things but also having never been decided to use as a stop off as half way along our journey. Slightly more expensive for a shop but you want nice things for your holidays and the food was excellent.

Food was ok and service was good. Very friendly staff. Better than a supermarket cafe but not as good as I expected considering how good the shop is.

We drove 183 miles to meet friends in Penrith and, remembering previous excellent meals from the Booths sister restaurant in Kendal, decided to have lunch at Booths in Penrith.

A trip for a cooked meal which was great value and equally great taste. The service wasn't quick but you can forgive that when the food is clearly home made, fresh and piping hot! The tables were clear and clean. I couldn't really fault it!

Popped in here after visit to cinema for coffee & cake - spotlessly clean, friendly service and superb views over Penrith from the very impressive spacious restaurant.

This cafe has gone horrendously downhill. The last 3 times we have said this is its last chance! However, it definitely is now. The last two times I asked for a child’s sausage and chips......none left! What it’s a supermarket! You sell sausages! Booths used to be a great cafe but even the Kendal one, which was always busy has gone downhill. Sorry booths but after supporting your stores for 20 plus years from when you had the one on the Main Street in Kendal , we won’t be going again.......shame

First time I’ve used this supermarket and went twice in 3 days the staff are brilliant the store was spotlessly clean the fresh bread amazing and the car park a dream every town needs a booths wow is an understatement! If you are on holiday shop here brilliant in every way I’d have given 10 stars if I could

We popped in for Breakfast on a Saturday morning in January it was about half full. Staff were very friendly and food was well cooked, service quick and obviously freshly cooked. Free drink with your Booths card was a bonus. Has a lift to get up so good access for all and a children's play area. A nice view over Penrith to the hills beyond

I have been in Booths restaurant many times. It is usually clean, tidy and has excellant views over the town of Penrith. It has very good access for an upstairs restaurant with stairs and a lift, It also has toilets. Parking is free and there is a good sized carpark. The coffee is good, the food is ok. The self service can be a bit slow, especially at peak times. It is worth a visit as it has a pleasant atmosphere and offers a variety of seating.

I visited the cafe in Booths for a late lunch and was quite disappointed. Quite a long wait for a standard jacket potato with cheese and when it arrived it was plonked down in front of me without a word. Also if the younger ladies behind the counter concentrated more on actual work and less singing and gossiping it might me a more pleasant place to eat. Very quiet on my visit but food debris all over the floor

Very nice setting - and importantly for use excellent disabled access. Had tea and cakes - good tea, cakes a bit varied including a very strange Ginger & Orange Tiffin. However would come again but at 5pm the cakes and sandwiches were a bit low on supplies. Sevice a bit average. Only getting a four not a three because of access and nice chairs/layout.

We went to the cafe at 3pm on a Saturday, it wasn't busy, the sandwich selection was empty, and they had two cakes left. We were served by a really pleasant young lady on the till, she took our order (we opted for jacket potatoes and a kids meal). She was the only redeeming feature of the visit.

Called in here about a year ago, the service was a bit iffy, still the same I'm afraid. We had a lite bite and a coffee, the coffee wait was long and the food the same. Decent food at a decent price in a clean place, with pleasant staff but it just seemed understaffed.

Stumbled across Booths on Sunday when meeting family in the area.

Buena selección de comida recién preparada, servido por un personal amable y acogedor. El tamaño de las porciones eran generosas y precios razonables. Área de descanso era moderno, limpio y ordenado. Bien merece una visita. Sin duda llamar de nuevo en nuestro próximo viaje al norte.

Retrospectiva es algo maravilloso. Llamamos para un almuerzo rápido en 1. 15, 40 minutos después de 2 platos de comida a unos satisfactoria llegamos. Las mesas fueron sembrados con vajilla y otros sin recoger clientes insatisfechos esperó a largo artículos atrasados.

we went to Booths been before had a sandwich and coffees and a few other bits not bad but a little slow on the service and no q was not bad but not what we expect as regular goers to Booths restaurant s but will go in again

We often call at Booths, if in the restaurant it is mostly for a lunchtime snack. I think a second coffee making machine could help . Today was typical, plenty of staff milling about but the operation not executed well. Tables not cleared quickly, even when there was no queue at the counter to be served. It was barely half full and reading the reviews and from personal experience I can see why. Sandwich selection today particularly poor, sunk if you did not like egg mayonaise. It would be worth them consulting a time management guru and re writing the training manual! Also why let customers who have got free takeaway coffee from the shop floor occupy seats in the restaurant. Sorry the whole concept needs a good shake up.

On our travels we often refuel at Morrisons and pop across the road to Booths cafe. We have never had a bad experience whether it has been a sandwich and a cake or a meal. Food was served promptly and efficiently and was tasty and is was infinitely better than a motorway stop. Admittedly our last visit was beginning of April so cannot comment on what has happened since. I sincerely hope it hasn't gone downhill as I will have to find a new stopover point!

Drove over to Penrith simply because the kids fancied themselves having a drink and a cake in this upmarket grocery store. Ha. Upmarket? Yeah right. The store itself always has great produce and the staff are very helpful (particularly the cheese counter). Venture upstairs to an absolute shambles. Thank heaven for our saving grace serving the drinks - well, serving everything, really. The cakes on display were hacked to pieces, the serving knives were covered in remnants of the previous slice all the way up the handles. There were no plates, when these did eventually arrive (we had to ask) they were still dirty and wet. The Victoria sponge looked like it was from last week. The chocolate cake was very, very sickly. No one knew how to make an iced latte. We had to ask for forks (the gormless shuffling teenager with dirty shoes, trousers and untucked shirt told me that they actually didn't have any at the moment - WELL GO AND WASH ONE THEN). He (oh, yes, badge said 'Santa's little helper' - this is April, remember) was aimlessly moving dirty cups and plates from one pile to another but not achieving anything. This was at a piled up central station - not actually clearing any tables. After enough time to forge a new fork, half a dozen stained and still-wet forks appeared but Sana's little helper obviously didn't think it within his remit to bring any over to the table which requested them; I went for some and immediately had to ask him to clean them again. He didn't appear to understand the comcept of clean, or why I'd want them clean. Customers were having to sit at tables which hadn't been cleared of previous occupants' detritus. The espresso itself, I have to say, was good. The whole atmosphere, clenliness and attitude of all the staff there except the one girl on the counter (Amy, I think) was completely unacceptable in today's customer centric society. Will I be back? To the store - yes, because the produce is so different and so good. To the cafe - absolutely NOT. The whole cafe was a complete and utter disgrace and embarrassment to the excellence delivered downstairs. Grossly, grossly disappointing.

We used to go here when in Penrith as we knew it would be good. Not so anymore. We wanted to have a breakfast. At one time there was a small or large breakfast, not anymore. The quality used to be good but not anymore. The sausages used to be a small Cumberland ring, now two not very nice sausages. I have never seen such small rashes of bacon. There was no mushrooms but four tomatoes halves (a bit over the top). The toast just thrown on top of the breakfast. A side plate would have been nice. We waited ages for it to arrive. When getting the tea at the counter, there was only one girl making drinks, taking orders and taking the money. When on the next table they had a breakfast delivered, the girl said the delay was because she went into the store to get the mushrooms and it appears that we were overdosed on tomatoes because they had run out of mushrooms. This was to make up the breakfast items. That choice should have been ours to make. We will not be going there again. I don't know whether its due to a change of management or what, but we will certainly have a change of venue. You need to do something quick Booths. The menu is sparse, the service poor, the food poor. Don't go.

On cross-border journeys I usually refuel at Morrison's in Penrith to avoid paying silly M6 service station prices. Felt in need of breakfast, and Morrison's is usually a tad depressing on that front. Wandered over to Booth's, lured by its Waitrose-like reputation, and made my way up to the first-floor cafeteria. Top marks for the breakfast, which was freshly-cooked, accompanied by a gut-busting pile of decent toast, and scored highly on the price to value ratio.

Arrived just after the lunchtime rush, inspired by another reviewers comment on the good views. Turned out the view is of Morrisons. Limited lunch menu, I ordered a baked potato with salmon and creme fraîche. The portion size was good, but it needed proper seasoning and was uninspiring. No glasses in evidence for my Coke. Service was, well, Ok.

My partner and I went here today (31st March) for the Afternoon Tea. I paid for the afternoon tea at the tills and was given a table number and receipt from the server who advised me it would be out in "a few minutes". We waited 25 minutes just for the pot of tea to arrive (which was Tetley and not the loose leaf tea as advertised). We then waited a further 10 minutes for the actual food to arrive (bearing in mind nothing was warm or had to be made fresh as the scones and cakes were already on display). The actual sandwiches and cakes were very nice and the food was pleasant however when my partner went to ask for raspberry jam instead of the blackcurrant we were given the server's response was "oh I'm just trying to get out of here my finishing time is getting later and later". She said this in jest but because we'd already had poor service we felt like a hindrance to them and did not feel this was appropriate thing to say in a customer service role. Despite the fact that there were adequate staff on for the busyness of the cafe they were very slow to clear tables and serve people. The only reason I'm giving it 2 stars and not 1 was because the food was nice.

As usual the service was poor, choice of menu very limited, and cups really stained, teapot was cracked, and teacake burnt, staff seemed very indifferent. Not good, would not recommend.

Had a delicious lunch here whilst visiting Penrith and shopping in the store. The food is good and great value for money. The cafe is upstairs and is an attractive place to eat. All good value for money.

Considering the number of staff the service at this place is amazingly slow. Nearby competition can serve up a full breakfast in the time it takes to get the simplest dishes here. Very ordinary fare and annoyingly small tables.

ok good service. ok breakfast would not use again tho. everything just throw on pallet even the toast i hope would be on side plate

Called here for a quick bite of lunch . I was disappointed in the sandwich choice as if you didn't like egg tuff . I opted for 2 toasties which were toasted right away but I ordered chips to go with them but it was some 20 minutes later when the chips arrived . The toasties were gone by this point . Disappointed

It's been a while since we ate here, in the past it's been a bit hit and miss, I understand they've had issues getting things right, yesterday we visited and it was busy, we ordered 3 main courses which arrived after 20minutes, not bad I think considering how busy it was, I've got to say it's the best meals we've had, sausage and mash with onion gravy which was lovely, hot and well presented, burger and chips with a nice salad and coleslaw, big portions, locally sourced. Hot chocolate, which was HOT. Well done and keep up the good work.

A lovely self-service cafe on the top floor with big windows overlooking Penrith. Also a nice supermarket downstairs with a good choice of 'different' foods.

I went to this establishment on Tuesday the 20th of December for breakfast. I asked for sausage,bacon,beans and egg, the girl asked if I wanted my egg scrambled or fried, I said fried please. I then waited 20 mins watching people who had been behind me in the queue being served their food. At last here it was. The sausages were over done and like rubber the beans were dried up without any sauce and the egg was SCRAMBLED, and very badly scrambled. NEVER AGAIN!

I love Booths food hall, it's a lesson to all retailers on how to source local and sell well.I think it's better than Waitrose and so had high expectations of the cafeI was disappointed. Tables were grubby, the floor needed sweeping and the selection of food was mediocre.No soup available for some reason so I just ordered a coffee.It was handed to me in a cup (no saucer) with coffee splashed down the sides.The coffee was hardly hot and not at all tasty

called in because we wanted a quick lunch, only a third full and served quickly but 35 minutes wait for a burger, child's sausage and chips and a salmon with couscous. The salmon was nice, burger good but sides were not, salad limp, slaw warm, chips poor. seems to have been waiting around under a hot lamp, the childs sausage okay but sausage a little pale. no excuse really for the limited items they offer!

Often visit on Sunday mornings for brunch , freshly cooked and tastes great , service sometimes a little slow , but this place deserves my review as I've visited a lot and never got round to leaving a review

We called in for a welcome break after a wander around the town. Lovely and bright, friendly staff and good selection of food and drinks.

Waited 30 minutes for a jacket potato with beans ! Booths is one of our favourite shops when we come to the Lakes but although the staff are really pleasant the speed of service is poor.

We recently visited this cafe whilst staying in Penrith it's was quite busy when we visited the staff where lovely the supervisor ( Robin or something like that) made a real effort with my little girl as she was sulking and she gave her the table number to look after. They had a good cake selections and a little area for children so at least the other customers didn't have to witness my daughters 'hissy fit'. When we order food we did get told there was a wait for food (but we didn't have to wait as long they said it would be) it's just basic cafe food great for kids and a light bite over lunch. The only thing I would say was cafe is far to hot as it was fairly hot outside. Overall a lovely cafe with great staff and good food! Would definitely come back if we where visiting Penrith again. Thanks Hayley and family..

Sold out of fish n chips on a Thursday. Not much choice for someone who is looking for a dairy free meal.

Nice surroundings for a coffee and a bite to eat, you can even read a newspaper if you want, would visit again

On a visit to Penrith so we thought we would pop into the Booths Cafe on the way back to the station for a coffee. It was a very warm afternoon and we noticed that there is a balcony which would have been good to sit out on to enjoy our coffee but it is locked out of use. We found a seat (and avoid the bench seats, they are very uncomfortable) but were appalled at the amount of debris on the floor of the place. A number of previous customers must have dropped food items but there had been no attempt by the staff to clear up these pieces of bread, cake and what looked like jam. Coffee and scones were to the usual Booths standard but the environment leaves a lot to be desired.

I wouldn't do my main shopping here because of the prices... they have even tightened up on the reductions in 'scrounger's corner' where end of date stuff is just pennies off. They also favour what imho are misleading price reduction signage allover the store, e.g. a £1 sign over an item... which on closer inspection is actually simply £1 off a higher price. I wonder how many folk are making mistakes with this style of advert (which at some point I believe supermarkets will be banned from doing!). Occasionally though there are fairly good offers to be had - but some may clear off the shelves before you get them. Fresh meat and fish quality is good here. Artisan style bread also good. At weekends (if you have a Booths Loyalty card) you can get a free paper with a £10 minimum shop...a good deal when the Sunday Times is £2.40.

Called in for coffee and lunch at 1 pm ..... Cafe very quiet yet there were no panini's, toasties, scones etc Asked for skinny latte and initially given full fat !!!Really disappointing and no atmosphere whatsoever ☹️

I have been coming to the lakes and visiting Booths for my groceries for quite some years now. The food is mainly locally sourced and although it might cost a little more than the average supermarket it really is worth paying the difference for the quality of food available. If my family and I lived nearer we would visit Booths at least once a week for treats and non essentials, but gorgeous food which is just streets above the rest. Can't fault this place and the staff are very helpful and really friendly.

This is a nice branch of Booths with good parking. The coffee machine (with free daily coffee for Booths card holders) is a great feature. As is the Orange Juice bar. Booths is my preferred supermarket chain and I wish there were branches in the South of England.

Nice choice of breakfast options, service good. Full English filled the spot nicely ,washed down by a good cup of tea.

I used to do all my shopping there but having had a few problems with quality and freshness I now only go there every so often. Went there this morning (Sat midday) only to find shelves not stocked even though lots of staff around talking. Butchery very good and knowledgeable if you get the right person. Deli staff can be indifferent.

We visited Booths cafe on our way home from Scotland. Having previously lived in the North West we were big fans of Booths and their food, however this cafe was disappointing. Despite not being very busy, we were informed that there was a 30 min wait for the chips to accompany our toasted sandwiches. A chap in front of me was also told it was a 30 min wait for jacket potatoes. As I was waiting for our toasted sandwiches, the wait had gone up to 40 mins despite there being less people in the cafe. There were also a number of items unavailable on the menu. It was obvious that staffing was an issue yet they maintained that it was because they were busy. Tables remained dirty and uncleared. Whilst in the queue I noticed one server empty a bin, replace the bin bag and then return to serve food / drinks without washing her hands, despite hand washing facilities being available.Think we'll try the cafe at Cranstons next time.

We were in the café fairly early so there was not much of a queue - the staff were friendly enough and we got a free coffee because we have a loyalty card. BUT - we ordered two fairly simple breakfasts and they took over 30 minutes to come to our table, by which time we'd both finished our coffees.. 1. "Artisan Spicy Beans on Toast" - was not spicy, was cold & glutenous, no butter on the thick dry toast. Miserable... 2. "Sausage & Egg Stottie" on brown - came and was cold, the egg was solid, the sausages hard and the roll (not stottie) was white. I complained about this second meal - complimentary coffees were offered while we waited ... and accepted - the replacement meal arrived and the egg was virtually raw and the sausages undercooked but I suppose I should be grateful that it came in about 3 minutes. I had to eat it with a knife & fork because the roll (not stottie) wasn't big enough to hold the contents. Awful. I honestly don't complain very much but we won't be going back here in a hurry. SO disappointed!!!

I love booths, their small crusty cob is my favourite bread. The cafe is ok particularly because I get a free coffee with my delicious chocolate muffin. I wouldn't be so happy if I bought the coffee as it is over roasted. Lovely setting with views over morrisons to the northern Pennines. It is a supermarket cafe at the end of the day but in that category it is a good one. Go over the road to Brunswick yard if you're looking to have a better coffee in a cafe setting.

Supermarket is full of quality produce as is the restaurant upstairs. Friendly staff all round. Had nice sit down at window seat with piping hot coffee and sponge cake, yummy. All the food on offer though looked fresh and fabulous.

Always make a beeline for Booths. Tasty food in the supermarket, and the cafe upstairs offers excellent choice for food & drinks. Have had full English breakfast- lush. Also have coffee and/or tray bakes, scones. Equally delicious. Cafe bright and airy even on a dull day, and on a previous visit saw Sir Chris Bonington up here too!!!

Its always been busy when we have been in but it looked very quiet so we decided to give it a try, although there is not alot of choice on the hot menu there is a varied choice of sandwiches and cakes. Home made chips are to die for, the Aberdeen Angus burger was excellent and the fish & chips look good, there is 2 or 3 specials on the board and baked potatoes with various fillings, soup, eggs benedict on toast or a veggie dish available, there is a good choice for the children as well, the only thing is you have a bit of a wait and your hot drinks are cold by the time your food arrives. Staff very pleasant and able to cope when it gets busy unlike the kitchen!There is a playroom to keep the children busy and some cosy seating if thats what you prefer, we did find the restaurant rather chilly, really needed to be a bit warmer!

Had tea and crumpets here which we very nice and the staff her pleasant and helpful we have been to several Booths and they are all very good

Overall we think this is our favourite booths, the staff are efficient, the choice good, food cooked to order, the booths card offering free drinks with an item purchased in the cafe, a good range of newspapers. Always busy would recommend.

Food when it arrived very good, however we had our grand children with us and being two and three and hungry doesn't mix for a forty minute wait. 2x fish fingers and chips and 1 x burger. Home made chips excellent just don't go for quick snack

Very convenient, particularly after shopping. Fish and chips are good value for money, but there's also a good range of snacks. Disappointed that they no longer do a cafetiere. Pleasant outlook. Sometimes there is a wait for food if busy.

We use Booths whilst travelling to and from Scotland , always good value and good food for either late breakfast or early lunch.Busy with a queue at checkout but quickly dealt with.Fresh specials are always good quality .Chips , soup and beef and cheese sandwiches were warm and fresh.Tables were under pressure due to volume and not cleared very quickly, hence only 4 rating.

Met friend today for coffee and snack. Long queue, staff struggling to clear tables and serve, didnt seem to be anyone running the cafe. My teacake arrived burnt so requested another ..it arrived with neither butter nor jam ! Soup was ok but all in all not what we expect ...food hall downstairs super ...this is not reflected in cafe ! Needs a makeover and a front of house person to bring cafe up to Booths standards !

This is a nice place to meet a friend for coffee or lunch. The cakes are rather pricey though. You can get smaller portions of the main meals if you don't want a big meal.

Went into the restaurant in Penrith today 12,40 there were about 16 people in the eating area We ordered a special sandwich ,and took our drinks to the table and waited 25 minutes for a sandwich,not very good service.Not good enough for Booths

Stopped on route back to Scotland on a Sunday for lunch. Staff pleasant but very young and inexperienced. Ordered advertised Stolen but after paying told none left. Soup saved straight away tasted okay but messily presented. Tea was stewed and over strong. Had to wait half an hour for jacket potato and tuna. Partner ordered poached egg and smoked salmon bagel which came a good time after my order. My tuna tasted awful and my partner returned her meal as the bagel was burnt and the poached egg was solid. In there favour they were happy to replace without question but, after waiting another quarter of an hour we asked for our money back as travel time was running out. We expected better of Booths who have an up market reputation.

Love Booths. At any time of the day you are assured a wide range of food items to choose from whether you are snacking or dining ,,,,,,or having a sneaky cake!

Called in for lunch yesterday, my wife ordered a teacake, it came delivered dry with no butter. I ordered one of the 'specials', Salmon and Eggs Florentine. Despite the place being only half full, I had to chase my order after about 25 minutes wait. It appeared almost immediately, both poached eggs were warm but rock hard, a clear sign that the dish had been prepared then put under a warming lamp, then left undelivered. I am sure there are plenty of better alternatives to choose from next time we stop off in Penrith.

Called in just before the time for hot food nearly over 5.45pm was greeted by v.pleasant girl who took our order and we then waited it was worth a bit of a wait as it was very good food. Had come away from our hotel as was too expensive for us for evening meal so was pleasantly surprised with the café surroundings were very nice. Good visit.

While shopping in Booths supermarket it seemed fitting to visit the upstairs restaurant The choice of fresh food is superb and service was second to none with happy staff who were only too happy to helpThe couple in front of us at the check out were obviously struggling with their tray and a nice waitress came to their aid and carried the tray to a table for them Ah if only this was more common life would be so much easier Definitely be back here next Tim we are in Penrith

Never been to this Booths before, the staff were very pleasant and the place really nice, the food was good but the service was a bit iffy. Took ages to get served which seems to be a theme at Booths. We had plenty of time on our hands so no bother .

We just popped in for a coffee and toasted crumpet on our return from Birmingham to Scotland. Asked for butter when the crumpets arrived were told no butter but they had flora. We do not eat flora and I do not eat butter . No jam or anything else available. Were told they sold little pots of jam down in the store . My husband ran down to purchase one alas none there. One of the assistants was aghast and said she would sort it out. By the time my husband arrived crumpets were cold. He returned the crumpets for heating up whilst awaiting some topping back they come colder than when returned with butter sitting on top. I do not like to see butter or taste it in my mouth. Needless to say we returned them. What a disaster when looking forward to a nice snack.

Called at this cafe whilst shopping in Penrith, counter service was very slow, 1 person on the till and making hot drinks is not suitable at lunch time. Coffee was a bit on the cool side too.

We stopped on our way into the Lakes for a quick meal. The restaurant is above Booth's great deli/market and offered a good range of food and very reasonable prices. The decor is very nice and for families with youngsters there is a play area visible from the restaurant.

We once had the most beautiful meal here at Booths in Penrith. Once upon a time only three years ago. We had fish and chips and I can't remember the other meal. Alas times have changed (although the crockery hasn't - chips, chips and more chips) and a previous delicious meal is now destined to be a distant memory. Unfortunately Booths are now of the opinion that cheap sausages are the way forward. Cheap pancakes. Nasty scrambled egg that bounces away from the fork. Bread that will challenge the most minor of dental work. We paid good money for this. Can I suggest you visit the international chain with the golden arches next door?! Booths - pull your socks up! People will not put up with this.

Pleasant upstairs cafe with some seats providing excellent views over the town. Great for breakfast, with very keen prices. We have trouble getting our decaff coffee at a reasonable strength, as it is not dispensed automatically, and the amount of coffee used depends who's serving. Booths need to sort this one out!

Went hear the other day. I had a bacon and egg roll must say it was tasty. My wife had ordered a vegetarian breakfast asked for an extra hash brown instead of the egg, when I came it was very poor, the girl sad sorry we didn't have any hash browns so we gave you extra toast. So she got one slice of toast 2 veggie sausage beans mushroom must say it didn't look inviting at all.

We've been to Booth's a lot and always enjoyed the food, but not this time. The menu appears to have been cut so a lot less choice. We arrived about 6 pm so it was quiet but the staff were disinterested more keen on sitting at a table chatting. We opted for Fish and Chips. It was awful. The fish batter was sopping in grease a clear indication the oil hadn't been hot enough when the fish was put in and the chips were burnt. There were also lots of little burnt bits on the plates suggesting the oil hadn't been cleaned or changed recently. We wouldn't go back.