Burger King in Eden

Understaffed poor lady on till and serving food no atmosphere felt quite low after meal,

The worst restaurant, I waited 45 minutes after eating and when it came out it was very cold, I don't recommend stopping here

“Can I have a large onion rings please?” “Regular onion rings?” “No, a large please.” Charged for a large. When I got back to the truck I had a regular portion. Won’t be back. Edit: I’d posted this before I ate the food and revised my score down afterwards. Onion rings weren’t even fresh.

Awful - not enough staff, slow , frustrating - poor show for a busy service station. Staff out back doing nothing with one person out front. Joke! 17 orders waiting ..food delivered rudely and the was burnt and cold! £29 well spent!!!

service machines not working, order would not process. staff put through order on till and were helpful

Only one rather unhappy poor young lady serving. Huge queue. One of the Self serving machine not working. Counted least 20 people waiting. 40 min wait for food.

A great place for a great burger etc but the food is getting more expensive

Feel bad for the staff ! Managers should be ashamed of them self

Food was good other than that just another normal Burger King

The food came relatively quick, which is appreciated. Unfortunately, they gave me a double cheeseburger that was very burnt, making the burger patties hard and crunchy! They quickly made it right, but that should have never been served in the first place.

If I could give 0 stars for the food I would. Absolutely appalling, ordered a steakhouse crispy with an extra fillet and a double whopper with cheese. My daughter works at Burger King in Scotland and we always get the same order so please tell me why there was no mayo on the whopper and no bbq sauce on the steakhouse? We were travelling down for a weekend away and I won’t be back here!! The girl that served us was lovely and I do not have a bad thing to say about her as her service skills were great but food was shocking! So thank you to the lovely lady but the person making the food needs retrained to proper standards. Happened 09/07/2024 around 5pm.

the atmosphere is really disgusting, chips all over the floor, employees not wearing gloves, quite bad experience

Plant whopper was ok but my bacon double cheeseburger was burnt. I’ve not got high expectations for a services but for £7 I’m disappointed

Absolutely awful service - 40 minutes for a chicken royals and onion rings.

Pretty decent for a service station

On 23rd June at 10:30 pm We ordered vegan burger, and it was burned with thick black burn crust, and when we talked to the manager he said this was the normal color of the burger, 😅 any way I hope Burger King knows about this and fix this issue, Manager said they cook the veggie burger at same place of beef patty, my kids were really hungry after a long trip and didnt enjoy thier meal.

I went for an Angus steakhouse meal, it might as well have been a kids meal at nearly £12. Terrible service, Terrible value, I won't be returning!

If they sale halal food then must be awesome

Convenient when travelling to Scotland late at night. Good place to stop at.

As far a fast food go's it was well cooked not greasy but at a service station so obviously overpriced. Would visit again

Order not complete. When I went back the member off staff couldn't even apologise. Burger very small, fries not done.

Okay Burger King in Carlisle Service Station. Busy restaurant so service took bit of time, but quick ordering process via screen. Decent food with good selection of options.

We had breakfast at Burgerking, we ordered three king breakfast, I asked for no cheese and sauce on one breakfast and no sauce on the other two. The girl that served us attitude was like I don't care and couldn't be bothered to do her job. She told me that it didn't come with cheese or sauce even when pointed out to her she was like no it doesn't have it. We returned all the food as it had cheese and sauce, the look she gave me well lets just say if looks could kill. She couldn't even get a chocolate milkshake right. The guy that remade the food was very helpful and apologised.

45 min to wait! Terrible service. Only ordered 2 burger meals and a kids meal.

Much better !! Haven’t stopped here for 6 months but the improvement is fantastic to see. The manager even came and checked everything was alright! Only thing I could fault is the floor was dusty ! Can see work is going on next to you so I can understand why. Tables and chairs were spotless mind.

Have visited southwaite a few times but normally southbound, first time on the northbound side and was pleasantly surprised! Food was hot and tasty and service with a smile! the young man who served me actually seemed interested in talking with me and giving the best service possible ! This is rare these days !

Place was really quick with our food for 4. Expensive but good

Normally don’t stop on long journeys but was starving!! Didn’t disappoint food was hot and fresh and service was a delight. If my experience is always like this I’ll defo stop more often. Rachel and Joe clearly take great pride in their work they seemed to make a competition of how quick they could serve me lol.

They didn't have napkins, terrible service.... Cold potatoes and not much... If I were you I wouldn't come.

Massively understaffed Felt sorry for the young workers Waited 30mins+ for a Cheeseburger meal Now 45mins for a Cheeseburger meal, so has to be 1*

Waited around 40 minutes for food had to cancel as couldn't wait any longer

Visiting here again after a previous great experience. Another great experience, albeit a little wait for my order. It was understandable with the level of trade they had. Although, there was an issue with my order, the manager, Dean, sorted it right away without any grumbles. Unlike, other establishments, it did not seem a bother for him to help me. I can see why his team are as good as they are under his leadership. I’ve worked in this line of work for many years and it’s pleasing to see some people still care. Great work Dean and your team

Probably the worst burger meal I've had in my life . Dry patties and tasteless. Spat it out.

Staff behind counter doing best they could but understaffed. There was a large backlog of orders and all tables were unclean. Management needs to put more people on a Friday evening shift.

The area manager should really reward the excellent service given to customers at a very busy Burger King by JAMIE. For a young lad he obviously works hard and tries his best to meet customers individual needs even during busy lunchtimes. He did my drink without ice as requested and shouted the order number loudly bringing a little order to the chaos. I wanted to tip him but he refused in line with company policy. A model employee. Well done JAMIE.

Unbelievable. So upset after a long journey out first stop completely ruined by this experience. Only one girl at the desk she does her best but impossible to cope with the orders. Our coffee £2.89 each feels like water. No ketchup left outside. 1 person so busy no way to ask her for ketchup or raise my concern about the coffee. I feel ripped off. This restaurant is a scam because of the management let their staff struggle. Never ever use Burger king again anywhere else.

Meals arrived quickly, burgers stone cold! After reading the online reviews I decided it probably wasn't worth the effort of mentioning it to the staff working there as customer service isn't there strong point....better than Rivington Services but thats not really a compliment. How they manage to flame grill a stone cold burger is beyond me! One year on... my family decided it was worth a second chance. We used the "order it yourself and pay for it yourself option" rather than going to the counter. I didn't realise we were now part of the team but it felt great giving them a lift and easing their workload for the same extortionate fee... I believed this would have given the staff the extra time needed to concentrate and hone their culinary skills. I was mistaken.... my son described the onion rings as miserable... he is 9! My wife said, "Give them to your Dad". I can confirm he has an excellent pallet! M.I.S.E.R.A.B.L.E!

Slow beyond reason (1hr and waiting) and the lunch rush hadn't started at 12. Franchisee needs a good sorting out. A mistake going there and will influence later choice.

Staff could be a bit nicer no hello or thanks or enjoy .

Worst burger king I've ever been to, burgers were luke warm and dry as if they had been pre cooked and stored for a while

The food is ok , but the price is higher than any other fast food restaurant

Just so poorly ran. 20mins wait for 1 whopper. Staff member touched her face constantly 29/5/23 around 13:00-14:00

You could sell brick instead of this.

Staff honestly speak for the place it's self useless, waited over an hour and didn't receive the one meal I ordered, when I asked the tired looking staff member where is my food I was told it simply wasn't ready altho the chute for the food to go couldn't of been fuller! I witnessed a gentleman trying to receive a refund and the "manager" couldn't manage in the slightest... If I could give 0 stars I would

Really expensive and incredibly slow service. Would have been quicker to drive to the next service station!

A lovely bacon cheeseburger! Stopped here on my way back to Scotland and wasn’t disappointed. A clean restaurant and friendly staff members! Will come again if I pass by and am hungry for BK! (I will point out the burger was sloppily put together but it didn’t bother me)

If you enjoy a prime slice of raw bacon then look no further, this is the Burger King for you. Whoever is in the kitchen must have totally thrown any interest in what they were doing straight out of the window.

The food was horrible, it took 30 mins for food, and queues for ages

I was just in with my parents getting dinner on our way south. The two lads that served us were excellent. They'll probably remember us from our complex order of vegan whopper with regular cheese, stuff on the side and that we looked like an odd bunch. The service the gentleman gave was brilliant and I'll bear it in mind when next traveling south.

Worst Burger King I've ever visited.

Food was cold not interested in helping

Huge fan of the brand but only try when travelling, stopped here on way home and despite it being so busy the food came prompt, young people on the team were working very hard together and my great aunt loved the fries, said they must be using a special potatoe from Cumbria.

Over 20 minutes waiting for order while staff walked around looking lost and ignoring the queue of customers who were slowly getting angry, we were seconds away for asking for a refund. Hate to see what they are like when it's busy!!

Paid £20 for a burger meal and 2 nugg meals and one of the nugg meals were missing, the drink on the burger meal was missing too. I also went another time and they forgot my onion rings. Bad service too.

Mięso w moim hamburgerze było stare lub zepsute bo się pochorowałem po zjedzeniu tutaj. całą noc wymiotowałem. Dla mnie lokal jest do zamknięcia. Moja noga już tam nie postanie

£28 for two cold burger meals and a kids meal. Total rip off.

Cold food, missing items, argumentative staff. Says enough really. Skip them and stop at the next services.

Waited forty minutes on food people already had their food although we were in before them when I asked them why I was told your burger takes longer to cook order was wrong and food was cold tables still had food wrappers on them as all the bins were full

Had gammon steak well cooked plenty of chips etc nice meal

The young lady that served us was excellent, very polite and helpful. However, the burgers were not good at all, especially the cheese burger. It was overcooked and dry. The young lady serving was very kind and apologetic and replaced it straight away. Unfortunately the replacement wasn't much better. The fries were OK, just not many in the bag. The restaurant wasn't very clean. My allocated stars are not the the restaurant, that would get zero. I would give 5 for the young lady, so on average just two stars overall.

they are working at burger king (this lady called apbril) could be spittin on ur onion rings

Location and food are ideal but service was a bit drastic!! 2 young female staff sitting in a tiny office together, looking at there phones while I stood for 5 minutes watching them and waiting for service! They were oblivious to customers waiting!

Love how this place has 3 stars on google when 99% of reviews are negative. This place is the worst

On a long travel trip, you need a break like this.

Menu tablets don't work, so can't order

Easily the worst Burger King I've ever visited. I ordered a large whopper meal with a milkshake. The fries were only medium sized and the clear milkshake carton was only 50% full and very runny. The staff member handed it over as if everything was fine. When I asked what was wrong with the milkshake, all I got was a shrug and "It's broken". No offer to fix the issue, offer an alternative or a refund. I'm not bothered about the price, I expect to pay more on the motorway service stations, but it should away least equal the standard you'd expect from the High Street locations. It's a shame really, I expect more from the BK brand. I'll avoid this service station in the future.

A disaster....short staff, dirty uniformed staff, wrong item ín the Bag, but dont want to take the hassle....As a hgv driver I see them week by week....

Poor service and attitude towards customers. Worse customer experience I have ever had and will not be returning. Avoid at all costs plus poor hygiene. Saw member of staff picking there nose whilst making burgers couldn't believe what I saw.

Worst Burger King ever. Very rude and unprofessional staff.

The slowest burger king in England. If you don’t want to grow old while waiting for food, don’t visit this place.

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Food was cold absolutely disgusting

Staff are very slow and the 5 people in front of me all had to go back as something on their order was wrong or missing. Ended up waiting 25 minutes for my order.

Fast food it is not! 25 mins for two wrong orders!!

This place has had a massive turnover of CSAs as well as managers. When I was off sick, I was constantly questioned about my status to work and even had disagreements with management about whether or not it was suitable for me to come back into work whilest still having a food borne illness. They even had the cheek to invite me to a stage 1 meeting to talk about this, from there I handed in my notice. Meanwhile, certain co-workers got away with leaving work early for "wanting to meet their friends to go drinking", whilest some are toxic to one another when you can't work overtime despite doing so for atleast 3 days, the jobs aren't equally shared among the staff crew meaning less than adequate training, during peak hours it has become normal for you to work through one and sometimes all your breaks, you don't feel valued from working there, the shifts aren't shared out evenly (meaning some are on constant mornings, whilst others do late shifts all the time), not being permitted to close early when there is a lack of staff on shift, there has been no rush to install adequate air conditioning despite working in a kitchen with temperatures up to 35°C (with your shirt being tucked in is to be expected!). All of these downsides as well as the inconvince of having to travel there, makes the current wage offered absolutely laughable. It's working practices are certainly questionable and should be investigated accordingly. The only benefits I can think of are the staff discount cards and free drinks on shift (I should mention the last benefit was only introduced to encourage employees to stay!).

Over priced, cold chips, slow staff, coffee machine not working....... very poor standards

Considering where it is located it's a good place to take a break and have a burger.

Stopped here a couple of times in the last few months and the first visit my cheeseburger had no cheese and this time two big whopper meal deals were missing chips. Either check your meal before you leave or keep driving....

If there was an option for no stars I would have clicked that! It took 50 minutes from ordering on the machine to getting the meals, then when we got back to the car they had completely missed the chips off both meals and the burgers were luke warm and the drinks were normal size and not large! The staff didn't even smile or say hello or thankyou, and the state of the store was disgusting with food all over the floor that the staff just stepped over several times. I'm hoping they were just having a very very bad day! No business can be this bad all the time!

Was meeting my step mum at the services, she had stood with others for over 10 minutes waiting to be served, watched them take the orders of the others, then to be told they were closed and would not take her order!!? I was fuming that they would treat an old age pensioner in that way, they could have respectfully told her 10 minutes before they would not be taking her order!!? How does one more burger meal make a difference to at least half a dozen others that were waiting and being cooked for 😡 She would not let me do anything at the time as I was very angry at the disrespect. I hope this will stop her wanting to give her money for this unhealthy food and no respect - customer service🤞 At least Costa was happy to serve with great friendly customer service once again ( as I usually have Costa while she has burger king) even when you are waiting for service, they are more aware and apologize if keeping you, makes a difference.

Poorly understaffed. Understocked. 35 minutes waiting time at best. Order wrong and left to get cold while staff took orders at till instead of completing the order and handing it over. NOT STAFF FAULT. MANAGEMENT AT FAULT FOR THIS.

Really need to update the app, advertising 10pm closing yet arrived 830 and closed. Not happy

The meal was cold even when sitting in

Got my order wrong and it was cold by time I got it

Food was like warm and when asked for a Halloumi burger, they gave me a roll with halloumi fries, three of them, not good and will never go there again on my journey home on motorway, bought them and drove out straight away without checking.

Fast and friendly service, recommended!

Awfully slow and unable to process simple orders

All ok. But it closing at 22.00 not 23.00 like on google maps

Didnt go in was meeting family outside.

One lot of chips were stale, but good service for comfort food on a long journey.

Great snack before a long drive north

Long queue and the rest is good

Even without covid they should be wearing masks as they are robbing folk with the prices they charge.

Usually good quality with a decent level of cleanliness 5*

Burger was tiny over priced and burly warm waited 20 mins before someone came over

Worst services and BK in the UK. 4 people working behind the counter, the poor staff had no chance of keeping up with the orders coming in. Management, go sack yourselves.

Short staff, slow delivering, inpatient customers

No messing around, clean and staff excellent 👌

Waiting for over an hour. Joke.

Extremely disappointed.... waited 45 mins for my "fast food" - glad we weren't trying to catch a flight or in a hurry!