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4.4

Based on 627 opinions finded in 1 websites

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Nº 293 in 810 in Richmond upon Thames

CUSTOMERS TALK ABOUT DISHES WITH..brothporkchickenramenspicyfried
Score
OpinionsNoteGoogle6274.4

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Amazing Ramen joint right in the heart of Richmond. The spicy Miso bowl was just what the doctor ordered on a chilly winter night. Portions are huge and are more than sufficient for someone with a healthy appetite. Unlimited refills of tea are a huge plus. Good value for money overall. The staff (Jason and Chris) were superlative and made the experience worth it! Will highly recommend and would definitely revisit Update 25/03/24: Such a shame that this place shut shop permanently. I need to travel all the way to Kensington to get my Ramen fix now 😢

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Rajiv Krishna . 2024-03-25

MORE AT Google

Is this place going to permanently close or will you be back? 😫😫😫😫 Please come back with more delicious Ramen 🤤

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Roxana Jifcovici . 2024-02-04

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Back in after a few mediocre experiences. Manager with glasses (today at lunch) was fantastic - great hospitality. Service feels like something above a ramen restaurant.

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Property Richmond . 2023-12-15

MORE AT Google

Jason is super nice and wonderful. We had a really nice meal.

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Paige Zhang . 2023-12-10

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Unbelievable food and service here! We dined last night and had the buffalo wings, OG Tonkotsu Ramen and spicy Pork Pork Chilli Ramen which were all amazing!

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Matthew Hawkins . 2023-12-09

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Fantastic service and the food was really good. The Korean wings are extremely flavourful and the ramen is very filling.

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Л. В. . 2023-12-09

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Great service and food, and dog friendly!! A good place to have on your list

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Mich Heppolette . 2023-12-09

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Thanks to Sonal and crew for an excellent meal. Really really nice place. Can't recommend enough!!

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Richard Bull . 2023-12-08

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Sonal and the whole Bone daddies staff was absolutely amazing. She was so polite and attentive. I ordered the spicy pork ramen was delicious.

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DEKYI TSO . 2023-12-03

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Caitlin was sick, food was balla, be coming back soon with the whole possi. 👌👌👌👌

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Charlie Keeffe . 2023-12-03

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Had a lovely meal here last night. The food was so good and delivered to us with eating tips. Was a little disappointed that we were wedged between to busy tables when the rest of room had tables, but not a big deal. Will defo return!

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Halima M . 2023-12-03

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We love the food and the ambience of the place. Caitlyn helped us with our order and we did not need to wait for our order. And the manager and other crew was nice.Definitely will keep coming back.

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Leah Jeanne Guevarra . 2023-12-03

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Fab service! Fab food! Kaitlyn, our server was fantastic! (Richmond Branch)

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kat candari . 2023-12-03

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Chris and his team are amazing! Amazing customer service and food. Dipil and Asha

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Dipil Nathalal . 2023-12-02

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Amazingly tasty food and a great locale. Friendly staff and fun atmosphere.

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Denis Amihaesei . 2023-11-28

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Our server Sonal was very accommodating friendly and polite. My first time here and she explained the food and Saki to me, to my enjoyment of all the above

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Juliana Hall . 2023-11-22

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On entering the restaurant, we were greeted and got seated almost immediately. After being seated, we had to wait a while before anyone came to take our order. The food took a little time to get to the table. I ordered the Tantanmen 2, it wasn’t bad. Besides the service, I’d go back again as I want to try other stuffs from the menu

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Andre Ellis . 2023-11-18

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The staff were lovely and friendly, but the food was a let down. I expect a big hit of flavour when I get ramen, but it was quite bland. I had the mushroom ramen and the aubergine bao bun, and my friend had the T22 and the duck bao bun and both were disappointing.

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Laura Russell . 2023-11-18

MORE AT Google

Had mushroom ramen and dirty taters with friends, quick service, lovely little place, only criticism is that my ramen was a bit too salty otherwise defo recommend

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Jenny D (JD) . 2023-11-15

MORE AT Google

Great food and atmosphere, thank you Sonal for your service

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Michele . 2023-11-12

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As always, the food was delicious and the service was impeccable. Chris the manager made us laugh, feel right at home and all the while provided great suggestions on what to order. Can’t wait until our next visit! Thanks again.

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Josh Weltman . 2023-11-12

MORE AT Google

We really enjoyed the food at this Richmond branch. The various Ramen soups we tried were all tasty, full of interesting ingredients and bursting with flavours. We tried the Tonkotsu, the chicken version and the veggie ramen, all were different, interesting, tasty and with some interesting twists. We also tried some side/starter dishes and liked the fried chicken in Japanese curry sauce. The bone daddies IPA was also excellent. It's a fairly large restaurant with seating spaces upstairs and the service was fast and friendly. Highly recommended.

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shai zach . 2023-11-11

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Recommended!!! Nice taste and thick broth soup like original in Japan! Hidden gem ramen in London :) Don’t talk about the staff. They are so lovely, helpful, friendly and expert in explaining food detail. Love it

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You don’t know my name . 2023-11-11

MORE AT Google

Tokyo ramen is just delicious. A lovely chicken ramen for kids too, would highly recommend.

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Danuta Trestka . 2023-11-11

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RATS in the restaurant! Today we saw a chef(a lady) chasing a rat in the kitchen with a broom! We canceled our order as we felt like throwing up! Why is this restaurant still open???? DISGUSTING …

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Chrisss . 2023-11-10

MORE AT Google

Great food, great service, lovely complementary dessert for our anniversary 😁

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Owen Kelly . 2023-11-08

MORE AT Google

Food was delicious as always, but I wanted to highlight the fantastic service by Chris. We were well looked after and made to feel at home from the moment we arrived until the moment left. Well done to Chris and the team!

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George Sullivan . 2023-11-07

MORE AT Google

Delicious food and great service.

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jdennishester . 2023-11-05

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Excellent service. We brought our dog and he was welcomed as much as we were with a bowl of water brought to him Immediately. The ramen here is fantastic as always - been here 5 times this year alone!

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Sheetal Joshi . 2023-11-04

MORE AT Google

friendly atmosphere, staff relaxed and eager to help at all times. our server, caitlin, was very attentive and recommended dishes to us which we are glad we tried, as the food did not disappoint. will definitely be back again :)

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Abi Doherty . 2023-11-02

MORE AT Google

Amazing fast service and great ramen. Employees are very welcoming, my waitress Caitlin was kind and knew the menu very well. Will definetly be coming back here again.

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Faye Flower . 2023-11-02

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It is with great sadness that I must write that this was the first ramen that I did not eat. not because of the portion size, but the absolute lack of flavor of the broth. The soup was watery and very oily, there were few ingredients inside and it was cold, and the green pesto and a few crumbs of cheese did not fit together at all in this ramen. My partner's ramen (I don't remember which one) was also bland and the ingredients were cold. There were also strange bits of burnt material floating in my "cheese" ramen. We also ordered 3 different baos, unfortunately each of them had an incredibly sweet sugar glaze that took away any other flavor. Only sugar and therefore all the rolls tasted the same. A lot of money was spent, and despite our hunger, we didn't even eat the ramen. The employees didn't care that the ramen was like water and oil, or that it was cold and we ate practically nothing. Big disappointment and waste of money.

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eyshi . 2023-11-02

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Food was great, came so quickly and tasted so good. Our waitress Caitlin was very helpful when deciding what to order as we’d never been before and her service was amazing. Defo would come back for more

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Sara Cherri . 2023-11-02

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Laurent is amazing!!! Wonderful service! ❤️

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Jovis Leigh Howieson . 2023-11-01

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Fast efficient friendly. Great lunch.

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Premier Cardiology of Vero Beach . 2023-11-01

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Always a great option for dinner with friends or family...

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Lucas Feltre . 2023-10-31

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I came here in the afternoon, I tried the special seafood ramen. It was very tasty. The staff are really friendly. Thank you.

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Christian Louis . 2023-10-31

MORE AT Google

Food😋 and services ☺are so amazing..staff of restaurant are so caring of guests.🤗...i would like go again🥰❤

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Sonal Panjwani . 2023-10-31

MORE AT Google

very good spot for ramen with solid staff who are happy to help. cheers to sucharan for a great lunch 😁

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Yoohei Sugimoto . 2023-10-31

MORE AT Google

The food was delicious! The new bonedaddy beers were very tasty! An ice cold glass would make them even better. Most of all the service by the chris the manager and caitlin was superb. Very friendly, charming and knowledgable.

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ser ahm . 2023-10-28

MORE AT Google

First time guests and what a wonderful restaurant, great concept and experience.

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Ian D. . 2023-10-28

MORE AT Google

One of our FAVOURITE ramen spots in London. We go almost every Friday and they’re super accommodating. They also have great vegan options and the Spicy Miso ramen is amazing!! They’re also extremely dog friendly so be sure to take your pup with you and enjoy a lovely dinner.

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Jack Hind . 2023-10-27

MORE AT Google

Great experience Great food Great Sonal

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William Spyrou . 2023-10-26

MORE AT Google

I ordered for a bowl of ramen; great taste , not too spicy but the best things is how I treated respectfully; the welcoming, a friendly discussion from my server Sonal. Highly recommend for people visiting Richmond to stop by and have your meal here. Special thanks to Sonal. Cheers, Pal

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Palmarum Tambunan . 2023-10-26

MORE AT Google

Sonal was amazing and the food was also amazing!

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Angus Pinner . 2023-10-26

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The food was gorgeous and Chris was such an amazing host. I have a restaurant myself and would steal him in a heartbeat!

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Jordan Johnson . 2023-10-25

MORE AT Google

The best ramen in town! Sonal’s service is excellent!

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J L . 2023-10-25

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I'd always been meaning to go to Bone Daddies (highly recommended chain by all my friends), so after a walk in Richmond (more like a trek), me and some buddies got some ramen. I ordered the T22 with extra meat, and it was pretty impressive! The food came quickly, the waitress was lovely and attentive. Not to mention, the atmosphere was lovely and cosy as a shelter from that horrible rain. The broth was sweet and delicious, the crispy toppings coupled with the umami flavour from the shredded chicken and chicken were a great match for the taste buds! The mushrooms and seaweed were rather sparse, but it was compensated by the meatiness of the bowl. I wasn't used to the stringy sparseness of the noodles, but at the end it turned out to be a perfectly balanced portion. Another point I'd love to add is that the complimentary garlic, sesame pot, and chilli sauce were useful self-serve features. Oh, I recommend the green tea (though my buddy tried jasmine and spoke highly of it, too). All in all, good experience, I must try some of the other dishes in the near future.

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Zohal Karim . 2023-10-24

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I had a very positive experience at Bone Daddies. When I entered I was greeted warmly. After that we were served by Sucharav who was pleasant, friendly and attentive. The food was tasty as was the yuzu margarita I had. My friend also enjoyed her food. Overall I was pleased and would recommend.

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Sukanya Deshraj . 2023-10-24

MORE AT Google

Sonal was a wonderful waitress and we thoroughly enjoyed are meal with her amazing customer service.

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Oli Hopkins . 2023-10-24

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Exceptional food you would normally associate with the heart of Soho. Passionately served by Chris who exudes his love for this place and makes you want to return!

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Anthony Goodison . 2023-10-24

MORE AT Google

We had an amazing time at Bone Daddies. The Pork Pork Chilli and T22 ramens were superb and the croquettes and fried chicken were a great way to start the meal. We felt really well looked after by the staff and will definitely return soon. There is so much more on the menu that we would like to try.

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Mark Herman . 2023-10-22

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I visited bone daddies 2 days ago, the food was excellent and I was served by a waitress under the name Wiktoria, she was a great help to me, and lead to me to make some great food choices, would definitely recommend!

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James Windsor . 2023-10-21

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Excellent service and delicious ramen :-)

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Kat Black . 2023-10-19

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Amazing ramen - absolutely love Bone Daddies. Food served super quick!

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Hannah Bernadette Brennan . 2023-10-17

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Great ramen (compares very well with Japan - and we just came back from holiday there). Service from Sonal was alsogreat - a cheerful welcoming presence. Atmosphere maybe a little lacking - but we ate very early evening.

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Hamish Dawson . 2023-10-12

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A few days ago I visited bone daddies in Richmond and me and my partner saw a rat inside. This was very disappointing and I’ve heard such great reviews from this place and it really did put me off my food to know there were rats in the restaurant

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Ambyy xoxo . 2023-10-12

MORE AT Google

On Sunday the 810/2023 my husband wanted to try this restaurant so we decided to go . We never tried the food and we basically didn't know where to start . We were served by this amazing knowledgeable girl called Ava in the Richmond branch so she can advise us on what to have . I was amazed or I should say we both were amazed 1) she was well mannered 2) pleasent 3) beautiful tone of voice 4) patient and the most important to us that she new every starter ,every main course to detail .Ava knew every single ingredient and how its cooked starting from the starters to every single dish . We were amazed and I can truly say I have never gone to a restaurant that a waiter can know about every single dish to detail and being passionate about it . Truly wooooow abseloutley brilliant 👏 👊and we choosed our dishes that she suggested abseloutley delicious and compliments to the chefs in Richmond. Thank you Ava ❤ We will definitely be back again

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roya george . 2023-10-10

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Went to Bone Daddies for the first time yesterday for lunch after being recommended as a fun place to eat. We both had a nice time and enjoyed our food. We ordered the Yuzu Miso Edamame and a couple of bao buns to begin with and the seasoning on the edamame was delicious, would recommend. The fried aubergine bao bun was light and the aubergine had good flavour but could do with more aubergine and a bit more of a pickle hit on the veggies. However, the duck bao bun was gorgeous. The duck was very tender and had really crispy skin! We both ordered non-traditional ramen: the limited edition Cajun Boil (chicken broth, Soulful Seafood sauce, tiger prawns, smoked chicken sausage, potato, roasted corn, half soy egg + noodles) and the Cheese Tonkatsu (fried chashu pork belly, sesame pesto, Grana Padano cheese, chilli oil, beansprouts + Toyko noodles). These were well seasoned came with plenty of toppings for texture. Drinks-wise I tried the Chulo Apple Sour which was delicious (think Appetiser but with more of an apple kick and tang). We also had hot Jasmin tea with free re-fills. The servers were all very friendly and made sure we were well looked after, providing us with additional napkins without having to ask and providing drink recommendations. Overall, I would say this place is a playful take on ramen. I don't think the point is to be 100% authentic ramen so if you go here, lean into playfulness; order something you wouldn't see on another ramen restaurant's menu and enjoy the rock music!

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Emma Green . 2023-10-01

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Phenomenal food (the croquettes were utterly delicious). Great service from Caitlin who was very friendly and helpful! She made me and my girlfriend feel super at home even though it was our first time visiting the area. Thanks again!

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Andrew Lindsay . 2023-09-30

MORE AT Google

The food was delicious and the service was super helpful and funny.

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Arpan Shah . 2023-09-28

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As always food is so full of full flavour, and so filling. The only place to eat in Richmond where you feel full without breaking the bank. Staff are friendly without being over bearing like in some restaurants and the whole atmosphere is chilled and enjoyable. Thank you!

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Andy Burns . 2023-09-25

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Nice enough ramen. Expensive and there was a strong smell like horse manure at the back coming from the kitchen extractor. I'm assuming this is from pork cooking but it's very strong.

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marcos H . 2023-09-25

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Only place in Richmond you can eat so much for such a reasonable price. Everything is so juicy and flavourful, you can taste individual ingredients while enjoying the food as a whole. Great food is complimented with great service so thank you to Sonal for being an amazing hostess, friendly, chatty and super quick and attentive. Also thank you to the gentleman, assuming manager, who was so accommodating when we arrived. I am sorry we didn’t catch your name.

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Vicky B . 2023-09-25

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Good service and ambience. Korean wings are always great. We got the duck and fried chicken baos which were nice but the buns were cold. Tater tots weren’t great.

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Yasir . 2023-09-24

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Wonderful food. Excellent service from Sonal and the team.

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Marc Sage . 2023-09-23

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Food was lovely and Jason really spoiled us with an amazing ice cream :)

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Serena Vincenzi . 2023-09-22

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Wow! I'd give a ten star review if I could. Wonderful evening. Absolutely blown away by the superb, faultless service from start to finish. Chris was absolutely wonderful, making us feel genuinely welcome, remembering every item of our order, offering friendly advice and choosing the perfect drink when asked for a recommendation. The food was delicious and the drinks were served in super-chilled glasses. Thank you for a lovely evening!

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Olivia Downey . 2023-09-20

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Amazing food, the Cajun fusion was delicious! Also a big thank you to Chris for the great service!

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Max . 2023-09-19

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We’re coming back!!! We’re from México/LasVegas and we loved it! Great food! Great services! Great music!

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El Grito Juan . 2023-09-19

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Brilliant dinner location. Top notch service. Especially enjoyed the sea food boil special and frozen margaritas!!!

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Leonie Wiese . 2023-09-19

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A decent bowl of noodles, friendly staff and nice atmosphere. A little expensive and not the greatest experience you'll have in life but definitely worth trying. I'll return at some point for sure.

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Ben M . 2023-09-18

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Really tasty but so much MSG. Very soft egg and tender pork. It’s better than some more authentic Japanese ramen shop. Padron peppers comes with lemon which is nice but greasy overall. Don’t be fooled by non-Asia chefs.

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Keith K . 2023-09-17

MORE AT Google

Great Ramen! So delicious and fresh! Extremely filling too. Also had the Broccoli and Sweet and Spicy Edemame which were so moorish!

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Amer Da . 2023-09-13

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Brilliant service, Analisa and Jason are real ones. The food was fabulous and the staff were lovely.

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Carolina PJ . 2023-09-11

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Tonkotsu broth was bland. Literally bland tasting totally unlike the traditional. The chicken broth ramen however was over seasoned and 1 dimensional. Sides of fried chicken was similarly over seasoned.. Really unacceptable for Bone daddies. The bad cooking probably made wagamama taste like a Nakiryu ramen from Japan in this instance.

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E T . 2023-09-10

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Best ramen ever - the menu was awesome so many different options, insane flavour, great portion and the extras to add on top were so cool! Even included a little hair tie jar to tie my hair back, plus the iconic bib is a MUST. Highly recommend. Ramen.

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Amelia Rowley . 2023-09-07

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Ramen was unreal!! Arigato to Jason, top service

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Ashlea Shears . 2023-09-07

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Worst ramen I’ve ever had. A centimetre of oil sitting on top of my ramen. Poor quality ingredients overall. Vile. Will not be back.

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Hgarad Ekrub . 2023-09-03

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Unfortunately this place is not what it used to be…the staff didn’t care, the place looks dirty, and the amount of oil floating in that bowl was beyond grease…sadly I wouldn’t go again and don’t recommend it to anyone…

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Gilbert Menassa . 2023-09-03

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We came here on a Saturday, it was medium full, so you probably don't need to book. The waiters were all very friendly and attentive. Food came incredibly quickly. Everything we ate was delicious - I'd definitely recommend getting sides and bao with your ramen. We will definitely be coming back.

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Rhiannon . 2023-09-03

MORE AT Google

Our tonkotsus were very nice as usual but Jason was so kind and really went the extra mile with the service he provided us

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dsy . 2023-09-02

MORE AT Google

I've dined at Bone Daddies a number of times and it's always a pleasant experience. They provide hair ties & bibs (super useful), food is great & the service is second to none. Our server last night was Jason, amazing bloke! He's attentive & kind. Love this place, check it out if you haven't already :)

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Sara Al-Diannie . 2023-08-31

MORE AT Google

Our server Jason rocked - as did the music choices - who doesn’t love to eat Ramen with a soundtrack that includes the Damned’s New Rose?!

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mike Mike . 2023-08-30

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Edit - Originally rated this a 3/5. However, we were invited back and it was amazing!!! Staff went above and beyond. The food was to die for and they well and truly apologised for the first mis-hap!! Definitely will be going back when we are back in the area!! Went here for a late lunch/early dinner last week Wednesday. It was only my partner and I and two other tables of 2 in the entire restaurant so you would assume that the service would be top tier. Unfortunately not, on two separate occasions both we and another table had to get up and go find a waiter/waitress to get served. The waitress whispered and barely spoke when seating us, so we ended up being rather confused; we were then given incredibly dirty cups but we decided to stay and give it a chance even though there was no apology or anything, she just looked at us blankly. We then ordered and the food came. The food was unbelievably yummy!!!! Highly recommend the food!! (One thing we would improve is heating the pulled chicken that is on the ramen so it isn’t fridge cold when eating!) We then had to get up and find the waiter and I asked to take the service charge off and he also looked at me blankly with no respond. We normally pay service charges because we’ve both been in the industry and understand the difficulties but the service was next to none which massively lets the place down. We would try another branch again. Maybe go when it’s busier, the service might be better then?

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shivali patel . 2023-08-29

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Delicious food and great friendly service from Jason 😀 very happy belly reccomend the bao and a ramen

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Atembe Horsburgh . 2023-08-29

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Delicious food, professional and very welcoming staff

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Tatiana Gallucci . 2023-08-28

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Pretty poor quality. Not authentic. Not at all pleased.

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Jordan Smith . 2023-08-27

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Good food, friendly staff which confirmed what I could eat with an intolerance. No working asahi pump or asahi cans (both on menu) which seemed an oversight. Tried to charge us for a jasmine tea which was never delivered to table, though promptly fixed when error pointed out. Fantastic boa buns and good ramen. Seating areas didn't smell great, might just need to change the choice of cleaning agent.

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Helen Holwell . 2023-08-27

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Food had to much going on, didn’t taste nice at all. The warm water was the best bit. Service was bad on the way in but got slightly better. Atmosphere was ok, rock music was loud and wanted to bang my head on the table, nothing oriental about it.

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Health & Wellness Coach Alex Smith . 2023-08-27

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I adore the ramen. And the fried chicken is amazing as well. Lovely and clean place. Super friendly waitress. Actually, I apologise for the "tummy time in the bath" question. My friend and I were having a debate and you were the closest person to us that might have given us the answer!! We'll come back as soon as possible! (no more weird questions, I promise)

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Elena Poles . 2023-08-25

MORE AT Google

We had a great time here. Chris gave us some great recommendations (Korean wings, T22 and the Hiro) that we were not disappointed with! We’ll be back for sure.

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Paul Gibson . 2023-08-25

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Wonderful, free ice cream from my gcse results :) Jason is an amazing worker, very attentive and social, thank you

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John Reynaldo (JøhnTheJøk3rr) . 2023-08-24

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Brilliant ramen. I eat ramen a lot. In the UK, but also in Japan and the US. This is one of the best ramen I had. Tastes authentic, like ramen in Ueno station. Apologies for the picture, it was taken late after I put the extra noodles (the were free!) in. A bargain at the price for the excellent quality. Jason was a lovely server and knows Japan well. Highly recommended.

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Jan Menneken . 2023-08-24

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Leaving a review primarily because of the amazing person that served us. I believe her name was Ava (apologies if I've spelled it wrong). Ava was kind, attentive and very personable. She checked on us regularly and what stood out above all, she actually cared. Lovely person, amazing waitress, she deserves a pay rise. Thanks for making our short visit a great one!

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Harry Benson . 2023-08-23

MORE AT Google

Food is okay. There are better places for ramen. Cheaper prices, too. Try independent restaurants at Kingston, New Malden. Rice noodles were raw and did not know how to prep it. Redo another still the same. I guess they are more gear up for delivery than eat in. Service charges but no service. Waiters stand around and chats. Friends gatherings and to get something to eat, which is fine. Foodies not so much. MSG broth is salty, not tasty. A good broth shouldn't make people thirsty afterwards. Spicy paste on the table is not fresh. Disappointed.

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Vincent . 2023-08-23

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great food with great service, would definitely come again

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Harmon Lika . 2023-08-19

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Delicious and well made when eating at the restaurant, inconsistent in the deliveries. I love the aubergine bao.

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Lorena Oliveira . 2023-08-17

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food was ok but didn't feel the vibe

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Ajen Kandy . 2023-08-16

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Excellent service, really friendly staff.

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Colette DeGrazia . 2023-08-15

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I went here with my girlfriend recently and wanted to her to try italian cuisine and especially gelato but unfortunate is that ice cream didn’t met my expectations. About the service I am really sad for the waiter that works there cause for this place I could see they are understaffed poor guy was trying to rush everywhere, honestly I wouldn’t want to be in his place. Even though I saw the reviews I wanted to give this place a chance,in my opinion they all have some true point that should be solved my the management.

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4.4

579 Opinions

location-icon10 Brewers Ln, Richmond, TW9 1HH, United Kingdom
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We had my husbands 40th here on the first floor event space and we had a fantastic time. Alex was super helpful from initial enquiry till the end of the night. Highly recommend the space if you are looking for a place to host a function!

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4.4

196 Opinions

location-icon149-150 Richmond Hill, Richmond, TW10 6RW, United Kingdom
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We were gifted a lovely Gin Experience from my friend. Unfortunately, even though I booked this well in advance the staff seemed to be left baffled and unprepared for our visit. There were three gins to try and we were briefly briefed on the gins. However, left to guess our way through the garnishes and no appliances to pick them up with. It was a disappointing evening as we were really looking forward to an ‘experience’ as advertised but was left feeling underwhelmed. It was evident that our arrival for this type of booking was forgotten as we were asked to pay even though my booking was attached with the gift card code and type of booking noted. May I add, at the time of booking, I was booked in for an Afternoon Tea when I indeed did not book for Tea. I had to call+email in and ask someone to change this so there wouldn’t be any confusion. There were indeed plenty confusions. As a regular I was shocked by the lack of attention to detail I associate with 144. I truly hope, should there be a next visit, my experience will be as plain sailing as it used to be. Your prompt response would be appreciated. - Judy 144, regular