Blue Lagoon Fish & Chips (Livingston) in West Lothian

We went there yesterday and had the fish and chips. Waitress looked tired and was unfriendly. The fish was cold and thin and not very appetising . Immediatley after leaving the restaurant we all felt unwell and had stomach issues. Think the health inspector needs to pay them a visit A Only give a one star because you have to

The food was lovely and staff were really nice. Would definitely go back. Taste like proper fish and chips and batter was really light.

Shocking, went here every week but lately it has failed miserably. Service.. we were ignored.This week waitress was quick and polite, special fish and chips..awful, thin hard coating could eat it like a biscuit! Not cooked in the middle.chips dry. £14.50 each And when we complained at checkout after leaving our meals we were ignored. We should have refused to pay. Toasted fish !!!. Shocking.

We visited the Blue Lagoon in Livingston. We had fish and chips and smoked sausage and chips for lunch. The food was lukewarm and the chips were so soggy. (I took the photo.) We believe several of the other customers felt the same, as they were leaving their chips uneaten on their plates (I took photos). Unlike Perth and Stirling branches, none of the restaurant staff came to ask if we were enjoying our meal while we were eating - I suspect they knew we probably weren't. We told the branch manager that the food was cold and soggy. She told us all the food is freshly cooked. We did not believe this and told her so. Not only was the food obviously lukewarm, but it was also served so quickly after we ordered, which suggests it was already cooked and had been lying there for some time. (We wondered why it was much faster to be served compared to the Perth and Stirling branches.) The meal cost us 22,20 pounds. I think for that price, we deserved a better meal and better service.

Cold food and unfriendly service. Could not get fish as part of the special £14.50 deal, even though fish is more traditional than sausage? Its still a good value deal. Food came and young guy gave us 1 napkin between us???? The lad seemed very inconvenienced by our presence. I asked him for some napkins and he gave is 1 each when i asked for a couple more he threw them down on our table. Food was luke warm at best coffee served in plastic mug. I would have complained but staff were not friendly or approachable. Such a disappointment

I hope this review is included, because I wrote one in July, whilst visiting from France, also for the same eatery. In July I was served by their assistant Kirsty, who brought me the Special Fish Tea I ordered. The chips were freshly made and the fish was just, melt in the mouth lovely! Kirsty herself was like a breath of fresh air, very helpful, attentive, then left me to enjoy my meal, Excellent!! Visited again today, 3 months later, and I enjoyed yet another Special Fish Tea at The Blue Lagoon in Livingston, W. Lothian Thoroughly Recommended. Joy McLennan

Absolutely sh!te me the wife and two grandchildren had lunch £50 Plastic cups plastic plates Food average you would be better going to burger king across from it Service rubbish Can't te the difference between chicken and fish What a disappointment

awfull from start to the end,i did ordered a cheese burger and so my friend the bun was nice ,the burger was a joke so thin so small,and what about the cheese ,think they charged us like £2.00 for a little tiny slice of cheese,that doesnt even cover the poor burger,extra charge for chips,wich in the plates was just few ones and sloppy,all this crap for £10.50 each,plus everytime you can see the young server bored and grumpy,this place its just a rip off ,a real joke

The service was a disgrace, the server would not let us in as it was busy dbd hard cordoned off a large seating area. When asked why and or gould we wait, she ignored us.

Visited for fish and chips but was left disappointed.The table was not cleaned properly while two members of staff were standing around.The menus were very sticky and to be honest the fish had more batter than fish. . But the plastic cups they serve the tea in is disgusting. .So very disappointing.sorry we would not return.

If you want "Fine Dining" then avoid this place! However if you are looking for a fine piece of fish in a crispy batter along with great chips, great service and all at an affordable price then this is your place! I was taken aback to see "Fish Tea" advertised. I remember in days gone by a fish tea with bread and butter and a cup of tea to accompany a fine plate of battered fish and chips. Took me back I can tell you.

Had a lovely experience today. Service was excellent from Daina and the food was lovely. they were very accommodating as we needed halal food and they had no issue with this. Would 100% recommend and will be back.

Having previously enjoyed a visit to Blue Lagoon, I returned for a solo experience to enjoy Fish & Chips. The restaurant was empty however a few table’s arrived shortly after myself. The restaurant was clean and good menu selection so I decided on the BL Fish Tea which included - 2 pieces of fish, chips, tarter sauce, slice of bread & butter with a choice of drink. The lady serving was friendly and efficient. Both my drinks (hot tea & glass of water) along with a side of bread arrived promptly. Before I even had time to butter my bread the meal arrived! Unfortunately the fish was not fresh - clearly I had been served pre-made food and there is nothing worse than dry stale fish! After speaking to the waitress, she apologies before kindly offered to replace my meal fresh. When the order arrived second time round the fish was perfect - fresh & crispy batter. Should really have been served this way first time round but I understand mistakes can happen. Good value and selection of table conditions to choose from. Would happily return but make sure I request fresh fish.

My friend and I stopped here for lunch whilst xmas shopping last week.The fish & chips were excellent and the service.We look forward to returning soon.

While out doing Xmas shopping, I decided to pop in here with family for lunch. My sister who is a double amputee & is in a wheel chair was told by the waitress that she would have to ask the manager if she could come in as she was in a wheelchair as they don't allow wheel chairs in. My sister was really upset about this & further more it was drawing attention to us by other diner's in the restaurant, when she came back she told us "we don't really allow wheel chairs in, but in this case will try & get you a table. To my discust I told her don't bother we will go somewhere else. My sister felt victimised. It's a bad day when you are turned away from something as simple as having lunch with your family because you are disabled. Further more there were plenty of tables that we could have been seated at, that would have accomadated an electric wheelchair. Your establishment should be ashamed of the way you treat disabled people & your staff should be retrained in customer service. Avoid this place even if you are able bodied. I wouldn't have given it any stars, but to submit the review I had to give 1 star. 😡

Waited over 30 mins for our order & it wasn’t good when it arrived, king rib wasn’t cooked through or at least it didn’t taste like it, think this was put in the fryer frozen & just wasn’t cooked long enough, gluten free fritters where left in the bowl of grease that they arrived in. Staff were over run & it isn’t a big place just not enough of them, young girl was very nice & very pleasant.

Was in here for lunch today with my friends we had the fish and chips special which was fabulous good service from Kelly and well worth the money

Today, whilst in for lunch with my wife we were seated by a lovely young boy who then went back towards the area the staff stand. I then heard the other lad who was working (unsure if related, they look quite alike) call our server the worst possible word ever. The old lady working with them turned to the boy who had been called a name and shouted thats enough you two. Our server came over to take our order and looked visibly shaken and upset. We asked if he was OK. He said he was but his eyes were very watery. We asked his name to be told Jake. Jake I want to say thank you for being professional and carrying on I hope the manager knows how hard a worker you are and that you should never be treated the way you were. I hope you see sense to find an employer who actually appreciates you. You were kind, compassionate and gave great customer service. If we ever come back we hope to be served by you again

First visit, definitely the last.. Staff were loud, harsh & abrupt.. Chips were not very nice, well the chips you got on the plate (hardly any) & I'm 99% sure the fish was frozen.. And £2 for a can of coke..

Went today for a bit of lunch and this is the first time I've been here. Was served by Jake who is very polite and makes you feel like you are the only customer there. He couldn't do enough for us . Food was lovely...

Was here today as attended a concert at OVO Hydro last night & came to Livingston for shopping from Aberdeen! Amazing food and was seated by Alison & served by Jake, he was friendly and polite. Will def be back

Went today (2nd visit ever) and the service was appalling! Ordered chips and gravy, to be told “oh there’s no gravy”, which is what someone at our table really wanted. The boy went back to find out if some could be made. The boy came...

I visit this chip shop quite often because they are one of the few that offer gluten free menu and my daughter has Coeliacs. Most of the time you just can't fault the food, although, like any other restaurant, they have had the occassional off...

We ordered our food to be told 1 of the items wasn’t available to order only to serve it to other customers who came in later, mixed up our drinks, was given dirty cutlery, no garnish with special fish tea , staff clueless and shouting...

I had the cheese burger and chips mostly small hard bits not to many nice chips, my partner had the fish and chip bits. The burger was okay with a cheese slice on it in 9ne of those buns that falls to pieces when you...

Fish n chips amazing taste scotland nowere i found with this taste just small potion for mibey Would highly recommend

Popped in for lunch today when we were shopping. Never been in one before but I will defo be back. Food was gorgeous so fresh. Food arrived piping hot which makes a nice change from some places. Staff were brilliant, very friendly and helpful. Service...

Just a lovely amount of food. Lovely fish and chips. Good service, very friendly and attentive. Good value.

I regard myself as somewhat of a connoisseur when it comes to enjoying fish and chips which for this business entitled the 'Blue Lagoon' is possibly rather unfortunate, as their service is second to none in displaying remarkably poor service, poor standards and now, BONES...

Service was good that’s why we have left 2 stars, staff were friendly, food was disappointing, fish had way too many bones for me. Probably wouldn’t come back again.

Myself and my partner took our 2 children for lunch and it was a great experience. The food was hot, fresh and tasted amazing. We were served by Marla and were provided with a friendly and excellent service. We will definitely be returning for more...

Excellent fast service from beginning to end, food fantastic and prices great, highly recommend and wheelchair friendly too

Very Nice. Good value Extremely quick service. Fish n Chips cooked to perfection. Great customer service from Marla and her team.

I found the staff very friendly and helpful. The food was delicious and the only thing missing was the beach. The experience reminds me of days out by the sea and having chips on the beach.

Absolutely love this place, Kelly out assistant was lovely, very attentive and cheerful, was very patient and a pleasure to be served by her, the fish was amazing really tasty and fresh, the fish t is great value for money, it's the only place we...

Found staff very helpful, although really rushed at lunchtime. There is some seating provided where a waiter/waitress will take your order. (Have not used this service yet) Food which my wife and I have received was fresh and hot and would recommended to visitors and...

You can’t beat the Blue Lagoon for a freshly cooked fish & chip tea (1 large fish, chips, 1 slice of bead & butter and a cold or hot drink). We were there just after the lunchtime rush and the service was good and provided...

My friend and I had fish and chips here it's less expensive than the chip shop in Dean's and much nicer very friendly but reasonable prices especially for in a shopping centre don't know how they do it but it's perfect I would go over...

I always like coming in here. It never has a bad day. The fish and chips are marvellous and the staff are great.

Fast and very friendly service from Kelly, great food, visited here a few times and no doubt be back again,

Best place no joke lol happy to come back the fish is good and the staff is friendly 😄 and I have a lot of duty to help you with the following. Merry Christmas all

Myself and Tracey after some Xmas shopping went to this lovely chip shop after trying to order at BK across the square were glad we did as the meals were delicious and generous portions and the staff service was impeccable thanks especially to the charming...

First time with my Aunty for spot of lunch. Definitely not the last, lovely friendly staff, food was very fresh and great prices. Best fish supper I've had in long time.

I have been here a few times and always recieved good service and great food i will be back with family

On a shopping trip, stopped here for lunch. It was midweek and mid month, plus we were at the tail end of lunch time, so it was quiet. In fact, it was pretty empty. We were served and seated straight away. This was the first...

Great service great footooktime with order and preparing food atmosphere clean and cosy I liked that I was only ina mall but received the attention of fine dining

I had lunch here today. Gluten free fish &chips. It was the best I've ever had. Batter was light and crispy and the fish was beautifully fresh. I was offered gluten free vinegar too.Staff were professional and friendly. I would definitely recommend this restaurant .

excellent service and food served quickly. Food was fresh and excellent. Special mention to Caleb who served us. Very friendly and helpful.

Worst place ever! Unprofessional staff and my fish had a hair in it so I sent it back only to find out they weren’t making me another one but instead charged me half price for the tiny part of the fish I had eat! Claiming...

Just had lunch with the family at Blue Lagoon fish and chips in Livingston shopping centre, we couldn’t fault the food and the service from all the staff especially Marla was excellent she really made us feel welcome. Keep up the good work guys 👍

Very good service fish and chips were excellent the best i have tasted staff very friendly when in Livingston will always eat there presentation of meal very good thanks to young chef’😷👍👍

Mum and I had lunch after shopping and the fish and chips high tea was absolutely fantastic! Will definitely be on my list again to visit. I would also like to mention the service was great very friendly staff, attentive with a friendly welcome from...

Visited today fri..after my shopping..great food, staff were very attentive..highly recommend😊😋 😊

My partner and I travelled from Fife to visit Blue Lagoon on the 19th August. We were served by Sue, what a lovely woman! Not only was the service we received excellent but the food was as well. Will definitely be back.

We were met by a curt "Sign the book" greeting. Our first impression, not good. We were shown to a table. a table with a divider lying at an angle over the chair. It was left to me to move it so i could sit...

Visited blue lagoon on the 12th July and was served by Marla and the service was exceptional my fiend said that the fish and chips were the best she d had and we would recommend this place to anyone visiting Livingston, will return soon

Visited this restaurant in Livingston shopping centre. I ordered special fish and chips which was fresh and tasted delicious. Sue our waitress was pleasant, friendly and helpful. The restaurant was clean and well situated. I would recommend people try this restaurant if visiting Livingston's great...

Popped in on Saturday with my mum who is in a wheelchair. Alison was very helpful guiding us to a table & removing a chair to make us comfortable. The fish and chips served with a drink & buttered bread was delicious. Served quickly &...

Honestly couldn't be happier that we went here today, such lovely people, very welcoming and accommodating. Food was delicious, but was made all the better by the fab service and care given by all the staff. First visit, but certainly not our last. Make sure...

Not the best food, service wasn’t too bad but food left a lot to be desired. The fish was ok the chips were undercooked and a bit hard… the bread was so stale… then there was paper on the plate which ended up all stuck...

Came from England and the food and service was very good, sue who served us was nice and polite, would definitely recommend, the milkshakes were amazing and so was the curry.

I visited this establishment over a year ago with my wife’s sister in law and brother in law, then LOCKDOWN!!!! We visited again today Wednesday 28th April, during the relaxed lockdown, and I have got to say as it was then over a year ago.....SUPERB!...

First time visiting this restaurant today but rest assured we will be back Excellent food with outstanding service.

Visited during a trip to the outlet mall. Staff very attentive and the food was of a high standard, we dined during a quite busy day but we were seen to quickly. Price was good and hopefully when permitted will be back.

I visited the blue lagoon with my family was served by Marla who was so friendly and welcoming. I had my newborn with me and they were so accommodating to his needs and what we wanted will definitely be back fantastic service all the way

My partner and I love a decent fish and chips! With the exception of a certain restaurant over the forth road bridge, Blue Lagoon definitely comes a close second for us. Our dine in experience from start to finish left us with quite the first...

Visited here on the 14/12/20 for the first time as me and my husband wanted to try the fish and chips the food was fabulous fish and chips were not to hot or to cold just perfect would recommend they have great deals on offer...

Just received delivery via Uber Eats. Hugely disappointing. Actually love the food sitting in Blue Lagoon at the Centre, Livingston. First time got a delivery, awful. Tasted like it came from a completely different place. Fish dry, chips tasted stale, one burger in the burger...

Went for a quick lunch with my partner. Seated almost straight away, ordered within 2mins of being seated. Food arrived within 10mins. All fresh. Fish was delicious. Plates cleared straight away. All in all a great meal and service.

We experienced an exellent service by Chris. The food was really good without paying too much. We will visit again.

Customer service is shocking refusing service. Because it's only one person it shouldn't matter! Dirty tables under cooked food. Livingston can't wait to see the back of them!

Disgusting food and food. Absolutely stink and the food tastes like old grease. I’ll stick to the chippys in Livingston that have always been there. Not this awful cesspool

My 79 year old mother decided to treat herself to some fish and chips Saturday 24th October and waited in a queue for ages just like everyone else waiting for her turn. When she did get seen to she was told that she could not...

I was a bit disappointed in the social distancing (non ) the table we were allocated was in the middle and everyone was passing ever way wasn't comfortable sitting there asked if we could be moved but was told that was the table allocated to...

Excellent service, Louise looked after us really well, very helpful. The service was quick, the food was so good. Social distancing was well observed, with clear division walls between tables. The tables and cutlery were clean, and as I said the food was tasty and...

Been twice now, both in September and October. Staff were friendly, efficient and knew the menu well pointing out specials and recommendations. Sue was our server on both occasions, and she was friendly and approachable. Food lovely, good portion sizes.

Fish tea was absolutely delicious. Throughly enjoyed by us both. Excellent service given too. 5 star

This is a fab place to have lunch. The staff are amazing. Sue was so helpful. The staff member on the door seating people was so very kind and very patient with my mum who had mobility problems. I would not hesitate recommending this establishment...

we went in for a couples lunch ( we have stayed under the same flat since the start of lockdown ) and explained this upon arriving to the restaurant. staff immediately changed tone of speech and doubted us, making us feel unwelcome from the start....

Order via uber eat no sold no vinegar call the shop shop owner very rude and Hang up on me. Food very dry and oil taste old.

Rainy Saturday night, thought it called for a chippy - never tried blue laggon, thought I'd give it a shot - so I ordered a white pudding supper and it was the the most horrible CRUSTY DISGUSTING thing I've ever seen, never mind tasted. Next...

A great chip shop restaurant, I went there with some family and wee all had a great meal, our server Sue was so helpful and friendly, great customer service by all members of staff, which in these trying times was very refreshing. Mary

My husband and I went for a quick shop in the centre, 1st trip out since the beginning of lockdown, we hadnt planned to eat out but we felt the Blue Lagoon had excellent safety measures in place to limit the spread of C19. The...

Best food and the friendliest service by Seniz. Will most definitely be back and will highly recommend to all my colleagues and customers in debenhams x

Yesterday, 31st August 2020, was our first visit to the Blue Lagoon Fish and Chip restaurant in Livingston, Scotland. It certainly won’t be our last. Their fish and chips were perfect and that is high praise from someone who is not a great chip lover....

What great service we had from Alison. We were a party of 6 of which 2 were in wheelchairs including my 94 year old mother, Alison was fantastic in arranging our seating. The food was great and piping hot. The only negative point was the...

Stopped for a meal it was too class the staff were very friendly and the meal was top class will definitely be there again

The enticing smell made the decision to choose The Blue Lagoon an easy one. I opted for the Fish Tea, which comprised of two fish in batter chips, tartar sauce, bread & butter & choice of drink. The service was fantastic, comfortable seating & screens...

Came for a meal while shopping with my husband and can not express how great the place is the staff are so attentive and sue went out of her way to make sure my meal was perfect for me . Best fishcakes I have ever...

Excellent staff, especially Seniz(beautiful too), if only I had the confidence that day! Love the food, good prices, could do with a little more chips!

The Blue Lagoon Fish and chip shop in Almondvale Centre Livingston. Large special fish supper with bread and butter🍞, onion rings a side salad🥗 and a mug of tea, and Macaroni cheese with chips. The fish were so big I couldn't even eat one 🐠😂😋...

Popped in blue lagoon today with the family and was served by Maria. The service from Maria was outstanding. Maria was very bubbley, cheery and chatted away but still remaining professional. Maria even took a photo for us. The food was Devine and service from...

Me and my friend visited the blue lagoon restaurant yesterday and the fish and chips were lovely and the service was excellent from our lovely waitress Alison would recommend it to anyone xx

The fish and chips with bread and butter was nothing short of excellent. The fish batter was the best I’ve had in a long time. The staff were very friendly and professional. A big thank you to my waitress Alison, good job.

This was our second visit.We had fish and chips with bread and butter and a cuppa tea.Not a long wait for a table.The waitress service is quick not long to wait for the food.Fish and chips lovely not greasy just right.Will be back for another...

Our 2nd visit of many to come, fantastic fish tea and fantastic service, definitely added to our list of eateries.

We had fish teas which were very nice and service was good when we were leaving my wife took a tumble and the staff were incredible and helped us to get her up and sat at a table and got her iced water as she...