Black Swan in Ryedale

Ordered the Brie & Bacon and cranberry Sandwich, it was missing the Cranberry so may have been the most tasteless thing I’ve ever ate. Ordered a pudding, the crumble, came with about a shot size of custard. This is the same for the Inn Collection Kings head, thinking it’s a recurring theme to avoid these pubs ! ☹️

The good news - the breakfast was good, the staff nice (especially Ian - who was fabulous & moved us from a cold room with a non-working radiator into a much nicer room which had clearly been refurbed) and some nice wallpaper. But: 1. Decor in common areas isn’t good, mismatching wallpaper & carpet, generally tired 2. No toiletries in the bathroom apart from the basics nailed onto the wall - a very travelodge vibe. 3. “Order at the bar” approach for dinner - it feels very Wetherspoons rather than somewhere to go as a treat. 4. Not enough staff on reception/bar area Overall, vibe is not special at all, feels very penny pinching and clearly the non-refurbed rooms are very tired, lots of clashing patterns. First bathroom we were in looked half refurbed - great white retro wall tiles but paired with cream, non-matching floor tiles & random brown blocks stuck on the side of the bath. I have seen alot of comments re staying true to the pub feel etc. Fine, if the pub feel you are aiming for is tired, outdated & unloved.

Very nice looking hotel in the heart of Helmsley. Family Sunday lunch, the roast dinners were fine however the service was non existent. Food is ordered at the bar, when we were ready to order dessert we had to hunt for staff. Desserts were average.

Very charming and historic. The hot chocolate was really good and the service was quick. It was a randomly chilly August afternoon and we ran in to warm up after a quick wander through Helmsley

Food below standard-soggy batter on calamari when described as ‘crispy’. Small main course portion, not value for money. Some staff not particularly friendly.

Stopped in for a quick bit to eat. Delicious. Just right. Sat in the window overlooking the market square. Lovely setting and beautifully decorated. Food was tasty and can't fault the service.

Just had lunch here. Worst pub meal we've ever had! Pie of the day, which incidentally was also yesterday's pie of the day! That should've been our first clue! Luke warm. Hard as nails, inside and out. Needed a saw to cut it open. Scampi equally inedible, cold, scrappy chips, cold mushy peas(one teaspoon of!) Wet slimy scampi. £19 for pie .£18 for scampi. Reported to waitress that it was awful! Nervous giggle and then nothing! I think a full refund should be offered! Over to you Black Swan, Helmsley.

Such a pretty setting and a rather nice atmosphere but that's the best they have to offer. The staff seem like under pressure and unhappy. There was one young lady who seemed to care as did the manager but all things considered it was a poor service establishment when you have to go hunting for a member of staff to address problems with your order. The restaurant was fairly busy but our food was dropped and the waitress couldn't move on fast enough. Fact your paying a upper price for a drop and run service. A chicken supreme priced at £18 with overcooked peas, dried mash, which was sprinkled with spring onions as opposed to it running through and flavouring the pash. The pancetta was nowhere to be seen but there was one pearl onion (I kid you not) but the added bonus of slivers of mushrooms (not listed in the menu, which for a Micophobic is quite unappreciated. The Linguine (with roasted tomato sauce was acidic and had no depth of flavour or sign of Parmesan. When we spoke with the waiting team they said thevparmesan was my mixed in and not actually with it as suggested. We cannot fault the portion size only the lack of flavour. My daughter never ever leaves her pasta but this was not to here taste. Overall the surroundings are lovely, they corrected the mishap through not charging, the staff are professional in the main with those that need assistance in understanding they need to know the dishes they are serving and how or what it shouldn't include and how to deal with it. We weren't checked upon and for that I cannot forget. Having worked in the industry for a larger part of my career it always saddens me that chefs feel they can sway and change what they serve over what the menu suggests is in the dish. I'm familiar with puffery of menus how easy it is too forget that you must honour what is in a dish and stand the details or keep front of house informed. To stress how important it is to detail what's in a menu, My daughter has a peanut allergy so if a dish doesn't state it includes peanuts (but could of been exposed to) I'd be outraged. I appreciate Micophobia might be an underestimated condition but it's something I live with. I llive my life hoping to not meet the same demise's as IKing Bar-bar! So come on up you game your claiming to be a Swan not an Ugly Duckling

The room was clean and nicely decorated, staff were friendly. Location great - and parking available. The food turned out to be very disappointing. Ordered a meat platter- several items missing, poor quality meat, soggy puff pastry! The chips were old and seemed to have been recycled. Crab and avacado salad was tasteless and clearly out of a pre made plastic package! Terrine was not great either- again- straight out of a packet. At breakfast time there were too many people for the number of staff. No tea pots, no glasses, ran out of pastries. Waited ages to order hot food- meat was poor quality- black pudding cold, beans overcooked, mushrooms cold. Eggs royale was ok- but nothing special. Would return to the hotel- but wouldn’t bother eating any thing there at all!

With NO, Alcohol, wheat, coffee, nut,oil, lactose diet, food was dry and limited. Breakfast was poached eggs on GF bread, no porridge, fresh fruit, fruit teas to choose from.. if you wanted a full English then fine

Had superfood salad..appalling..very little other than a plate of kale for 15 quid. In fairness mum had scampi which she found ok. Staff friendly

Great service & even better food! A lovely welcome from staff when you initially walk in. The place is like a tardis & is much bigger than it looks. I ordered the Thai mussels & partner the Harissa Lamb Burger. Excellent food. Best mussels I’ve had for a very very long time.

Food excellent menu and tasty. Great friendly and efficient service. Enjoyed pleasant location.xxxxx

The lunch of fishcake peas,kale and lettuce was cooked well, but unfortunately not a great deal of fish inside the fishcake. The waiter was very efficient and helpful

Very accommodating, happy to fit in a large Party with children at short notice. Good tasty pub food , service quick. Would return

The Black Swan is a very old inn and the food reflected that. It was decent but not exciting. Service was good. Ambience is very traditional, not as luxury as the photos suggest. I had the rhubarb crumble for dessert and it was excellent, the traditional dish suited the restaurant.

Really disappointing. 'Home-made' soup and avocado on toast both really tasteless and the chips had obviously been hanging around for a while! Also, gluten free bread was very poor - like cardboard - which it really doesn't need to be as there are some delicious GF breads around now. Over-priced which I wouldn't mind if it was really delicious but difficult to justify when it was so awful.

Not that dog friendly despite upon entering seeing a ‘Dog Menu’. We found an empty table in the corner and our dog was tucked away. It’s one of those establishments where you find your own table and order at the bar. Placed our order. Was served our food. However it was when the waiter came back with some tomato sauce that we were told that dogs are not allowed in the carpeted area. We were told ‘to not sit in the area next time’ somewhat brusquely. I completely understand the need to zone off areas but to be more or less told just as we were served did take the shine off and made me feel uncomfortable. Upon leaving my other half asked where the sign was indicating no dogs allowed and was told there is no sign. The food itself was tasty and so a real shame we just wanted to leave as soon as possible.

Rubbish! Tried ringing to book a table. Phone not answered after numerous attempts over 2 days. Eventually we went in person & were told very rudely that it was fully booked & we should have phoned!!

This is a splendid hotel. The rooms are excellent, the food a treat and the staff are both helpful and kind. Right in the centre of the town, with safe parking.

Ate at the Black Swan our first evening in Helmsley Good selection of food which made choosing difficult, we were not disappointed I chose loaded potato skins followed by Chowder and my husband chose Fish cakes with the pie for main All we’re excellent the...

We had a n impromptu lunch at the Black Swan. It was fairly busy, but the service was good. The food, however was extremely ordinary. The cauliflower steak was basic and a small portion that lacked imagination. The gnocchi was tasteless and practically cheerless too...

Very good. Friendly and efficient staff. Attractive dining areas with real log fires kept burning by attentive staff. Tasty, plentiful food and good range of drinks. Chowder particularly good.

We live locally and have visited on several occasions, especially since has changed ownership and is now a pub with rooms. We have had several meals, most recently breakfast with winter voucher 2 breakfast for £12 including tea/coffee was superb, clean plentiful and well presented,...

The food is not only overpriced but badly presented. The fish and chips was insipid with a thin tail end of fish, greasy and not well cooked in soggy batter. The burger was better. 2 real ales at the pub, but neither on tap...they advertise...

Pre booked online for Sunday lunchtime for three of us. It was our sister's birthday. We were showed to our table promptly and ordered when decided. We all went for a roast dinner and the food was good. We asked for the bill and waited......

A great place to stay friendly staff good food and lovely roaring log fires we stayed for 2 nights with our 2 working Patterdales in a feature room which more than met our expectations. Dining in on the first night although we had been warned...

We have been going to the Black Swan for many years and loved their fish and chips so you can imagine how shocked we were to receive our meal, it was absolutely terrible the standard and quality was very poor the fish seemed to be...

Only popped in for a couple or three pints. Had a "guess what my accent is" with the barman. Friendly staff, nice beer!

Had a two night stay at this pub recently which was very nice. The staff were very friendly and helpful. The food was really good, but it would have been nice if there were one or two different items on the menu on our second...

Doesn't quite know whether it's a pub or a restaurant. Table signs tell you to queue and order at the bar but then staff are offering to take your order. Katsu chicken burger and chips was poor especially for £17.50. The lamb shank special was...

Shin of beef which melted in the mouth...brilliant, would certainly eat this again, tasty "jus" in fact could have done with a little more of it along reminders of holidays gone by with the Affogato!

Booked for two online no problem. We both had starters and main course. I can certainly recommend the potato skins for starters. Staff were great and the food was very good. Well priced too. Would I go back?…definitely!

We stayed here at the recommendation of our son who said the food had been great. We were checked in by a very nice lady who was very helpful. Our room was quite a trek for my husband and although the room and bathroom where...

We have been going to the Black Swan for decades. The recent changes have not brought an improvement. Extremely poor customer service, belt found under the bed ? level of cleaning, breakfast was vile, we asked for a cappuccino and the waitress said no ,then...

Having booked a two night stay with dinner found our dinner booking was lost. This was academic as it turned out as, having placed our food order and waiting forty minutes we were told they had lost our food order and we would have to...

We have been going to the Black Swan for over fifty years , the recent refurbishment has changed the character of the Hotel. It has changed to an Inn , the rooms are comfortable and clean and retain their old style . The restaurant has...

Overnight stay before heading off to a longer weeks holiday elsewhere. Accommodation was as booked. Small but comfortable and well equipped room met expectations. Food and drink offering in the bar and restaurant were very good and reasonable value Food was lovely and menu options...

This used to be fine dinning but after a refurb it has really gone downhill with food being mediocre at best. Failing to compete with other eateries in the village.

It was the 1st time we've been back since the refurb and wow wee, how disappointing we were too. The whole ambiance has been completely lost, its uniqueness has vanished and totally lost its curb appeal. I used to love the cosy sofa's and dining...

Just spent 2 nights at this hotel. Central location with parking which is always a bonus. Nice hotel with a good size , well equipped room, couldn't fault that part. Lovely outside seating area in well kept gardens. Hotel is advertised as dog friendly which...

Hotel really nice and very pleased with our room. Staff very helpful and friendly... but... our evening meal and breakfasts were very disappointing. Bog standard pub grub and definitely not 4* quality! Would put us off staying here again

Possibly the worst roast Beef dinner I have ever had. Meat was raw and chewy. Totally inedible. Ran out of root mash so only veg was broccoli and cauliflower. Told the waitress and she said ‘sorry about that ‘ still charged full price. Awful. Won’t...

We were really expecting a lovely hotel and restaurant , what a dissapointment, we arrived at 3pm when we were told our room would be ready, no chance, we were still waiting at 4pm, we stayed in the bar, and was greeted by a very...

Very poor deep fried fast food presented in an unappetising way. So little pleasure at so much cost.

Visited for lunch which was a 95 minute drive and it was well worth it. The team were extremely welcoming and the service throughout our visit was fantastic. Our food was freshly prepared, well presented and delicious. How great to find such a lovely traditional...

We stopped off on our way to another destination and we’re not disappointed. The staff were lovely and friendly, the food was generous portions and the risotto was delish ish. Many thanks, if you are in the area it’s well worth a visit.

My title is a bit misleading as the quality and service offered by the 3 restaurants we tried in Helmsley this week was pretty average. It was either the service was slow or the food was average or in one establishment we ate at it...

We have stayed overnight often,when in area,but it was in need of money spending. The new owners have done an excellent job,and for my most recent stay room 42? was the best,a little walk along corridor,but massive certainly double any normal one,quiet,and enjoyed blissful sleep....

So very disappointed that I was taken here for my 60th birthday only to find our room, the food and service was so very poor. On arrival to the room we had to ask reception to come and clean the toilet. The flowers and wine...

Went for Sunday lunch as a family and had to wait for ages for our order to be taken then we finally received our meal which was very average. Plates weren’t cleared away until at least half and hour after we finished and I asked...

Just returned from a fantastic weekend at the Black Swan. A really lovely hotel. Large, spotlessly clean room - nice large modern bathroom. The food is outstanding. Service friendly and professional. The hotel has recently been renovated but retains it's wonderful original features - real...

Excellent lunch at The Black Swan. Food was delicious and the service was quick and friendly. Really pleased we chose to dine here. Would definitely eat here again. Highly recommend.

The Venue was perfect and very well designed interior decorations - very welcoming and tasteful design. Perfect meal, served hot and very well presented. Felt as if all the staff took personal pride in their job and attention to detail to make everything run smooth...

Fabulous staff and such a beautiful venue, but let down terribly by the food. Cheese souffle was tiny and tasteless. When asked for bread for the sauce we were sent "sliced" bread. this was fresh but thought it was odd as the soup came with...

Such lovely staff, who despite being very busy in a popular Christmas period, really were on the ball and so friendly. Great food, giant portions and lots of smiling faces amongst the customers. Very Labrador friendly too.

What a lovely place. We had lunch there, the food and the staff were excellent. Such a welcoming venue on a cold winter’s day. Log fires and the Christmas decor all added to the warm feeling.

I would just like to inform you of the outstanding customer service we received from the manager and staff at The Black Swan at Helmsley at the weekend. I used to train staff for an Airline and I was impressed at the attention to detail...

Very disappointing . The TV does not work in the room. Staff say the issue goes back 6 months !! The room comes with no bottled water ! The bathroom does not have toiletries you would expect from a nearly £300 per night hotel ....

Enjoyed lovely food in a lovely atmosphere with very friendly staff, refurbishment is lovely especially with real fires

It really needs the finishing touches doing and radiators sorting very noisy in a morning early will wake you up. Unfinished work in bathroom and window didn’t open because sash was broken. Smell of paint. And my pillow in bed was a bit wiffy. Small...

The venue has recently opened following a refurb. The decor was lovely and it had a nice warm, welcoming feel about it. We ordered two fish and chips and two steak and ale pies. The fish and chips was delicious, fresh and hot. Sadly the...

We've popped in here 3 afternoons in a row for a drink whilst playing cards with our two daughters. The staff have been so warm and welcoming with our girls, they went above and beyond. We'd highly recommend. Beers on draft were good, and cosy...

A large group of us were staying in Helmsley and went to the Black Swan one evening for drinks it wasn’t busy when we arrived we sat in the bar and had drinks and nibbles for a couple of hours the bar service was good...

We stopped by for brunch having had good experiences with the food in the past, but were disappointed by the service. We were seated in the front room/bar, which on our last visit had just been for drinks before the meal, which didn’t feel quite...

Booked for lunch as a treat as we are lucky enough to be in tier 2 (atm) , my daughter is a Vegetarian & gluten free so often frustrating when eating out. We don’t go out often & thinking about it this is the first time we have eaten out as a family unit this year. Very little choice for my daughter so she opted for the home made soup.Unbelievably she was served “ Heinz tomato soup”. Nothing wrong with Heinz tomato soup but to think she wouldn’t notice was quite shocking for such a lovely Iconic Inn.Very very disappointing. Surprisingly they only knocked off the cost of the soup!!On a positive note the staff the staff were very lovely.

Called in for lunch, had a couple of nice beer's and a bite to eat , food lovely and a nice warm fire made the visit even better.

My partner and I Stayed at the black swan last weekend. (26th September)Check in was fine, we had booked a large room (41) which was a long way from reception up and down stairs and two long corridors, or walk up the adjacent street and access via back door. Our first impression was not good, the door to the room was in need of a coat of paint, very shabby.The room was extremely cold, which we initially put down to the heating not coming on. After an attempt to relax and read, it became obvious that it really was too cold to tolerate. A long trip to reception (no phone in room) I was told that in fact the heating had broken down a couple of days ago!Credit where credit is due, within a very short space of time, a heater arrived, which sufficed. A walk around Helmsley and then a drink in the bar. What a shock, gin and tonic £12.50! And that was a basic gin. Single!Dinner was acceptable, although I struggled to find something on the menu that I was comfortable with (I am not a fussy eater.)Fine dining? Small portions and inaccurate explanation of menu, having been told my meal only had mashed potato with it, I ordered a portion of greens, to discover when meal arrived that it had a healthy portion of greens with it, hence two piety of greens!Comfortable night in room. Breakfast was a huge disappointment. Cornflakes or weetabix, no fruit, and a tiny full English, an apology of a breakfast. Unbelievably if you chose a bacon sandwich, an egg with it was extra charge!At well over £200 for b&b this was not a cheap option. Delusions of grandeur come to mind. Not the only hotel to suffer from this. Perhaps the shooting fraternity don’t bother about prices or value for money. I do, and this hotel does not provide it.

Go if you don’t mind being overcharged. The food we had was particularly good. However, I would have expected some bread or similar to be presented on arrival and to have a reasonable amount of vegetables without having to spend another £4. Service was efficient and friendly. The build is very attractive from the outside, but lacking in atmosphere inside - don’t know why they chose that lurid green paint for the walls.Difficult to score - would have been 4, but other factors knock it down.

Very poor quality food and very overpriced. Menu limited and no real choice for vegetarians or vegans. We tried the pasta dish which had no taste, extremely bland and, no flavour added at all. Dont think about eating dinner, nothing special at all and much better offerings in the town restaurants.

I had a Sunday dinner here which in my opinion was very expensive! But I thought I would treat myself, when it came it had a large Yorkshire pudding, 2 slices of beef and what must have been a tablespoon of mash with a minimum of veg and then a side dish of cauliflower cheese and no gravy that I could see. I wasn’t asked if I wanted horseradish or gravy and they never came back to see if everything was ok. Don’t waste your money!

Greeted by Very friendly staff, but a bit expensive for coffee and cake!! 2coffees, one tea and two cakes £23!! Nice gardens to sit in.

Beautiful August evening so called on-chance to the Black Swan Hotel and requested a table in the garden. Early evening but buzzing, safely. It became pretty busy but social distancing remained good. The staff out there were rushed off their feet but were great, polite, helpful and thoughtful too. We really appreciated them, the food & especially the Chocolate Mousse Cake dessert with summer berries & a fix of Lemon Balm (had to ask!). Altogether a reall y good experience. Thank you.

We were given a warm and friendly welcome when we visited the Black Swan this morning. We had hoped for breakfast in the lovely Tea Room but instead we were given the choice of eating in the garden room, the lounge or outside on the terrace. We chose the garden room but wished we hadn't as it felt rather dark and depressing. The hotel has recently been taken over by "the Inn Collection" and straight away we saw that the menu had changed since our last visit in March, just a day before Lockdown. The full breakfast was now a lot more expensive, was too large and didn't include tea or coffee. However, Sam, the lovely waitress said that I could choose a smaller option (not on the menu). Breakfast was served with a smile by a very pleasant young man and was very good. We could not fault the service. Every member of staff we encountered was cheerful, friendly and courteous. We have been regular visitors to the Black Swan Tea Room since 2008, when it was opened by Marco Pierre White. We love its quintessential English Arts and Crafts style, with its simple white bone china crockery and elegant silver coffee pots. It is so different from anywhere else in the area. Sadly, it seems that the new owners are not going to continue to use the Tea Room. Such a shame.

We popped in for a late afternoon lunch, the fish cakes were delicious and were presented well. The staff were polite and caring.

Popped into the tea rooms for a cup of tea and brunch. My goodness, what a find. Lovely decor, warm fire, beautifully laid tables. We decided to have to full English and it was probably one of the best we’ve ever had, everything was high quality and cooked to perfection. The tea was loose leaf served in lovely china cups and the whole experience was superb. We had arrived early but the whole place very quickly filled up, it’s clearly very popular. Popped to the ladies and snuck a peak in the hotel lounge bar where people were having coffee, that looked lovely too beautifully decorated and so cosy with the fire on. We will be back!

I visited this tearoom for a birthday breakfast treat on Monday 6th January. They don't open until 10am but it was well worth the wait. The menu is extensive and of the same quality of food and service as we received in the restaurant next door. I highly recommend the Eggs Royale.

After staying at the neighbouring Swan Hotel we popped into the Black Swan Tearoom for afternoon tea. The greeting, if you could it that, was bordering on rude. No tables were available apparently and we were told to leave!! This was said as two empty tables were joined and "reserved".I had previously read a notice saying no reservations permitted.We went into the Hotel itself and as we enjoyed a delicious tea in delightful surroundings we heard others proclaiming negative opinions of the tea room.Such a shame. I do hope it doesn't reflect on the Black Swan Hotel, as that is superb in every area.

Had scones and coffee - at a little over fourteen pounds this seemed somewhat expensive particularly given the small size of scone. Nice surroundings but would probably not do it again.

Lovely old style service and real tea - not tea bags! More substantial food is available. This is always our choice for a pleasant break when passing through.

We were looking round Helmsley and it was lunchtime. We had our dog Rosie with us, but we knew Helmsley had plenty of dog friendly places to eat. We chose The Black Swan Hotel and were very happy with our choice. I had Eggs Benedict, my wife Egg Mayo sandwiches. Both were delicious and good value. The staff were very friendly and one of the waiters gave our dog some biscuits, which was a very nice touch. We also had a coffee and Coke which were very good too.

Called in for tea, so lovely to have a choice of teas, fresh pastries, cakes etc. No tea bags used here!!....freshly made tea leaves. Lovely white linen on tables. Mrs Marple would have been in her element as we were.

Would not recommend this place to anyone! The afternoon tea was awful, sandwiches made with cheap supermarket bread, very little choice of sandwiches, if you don’t like one thing then you just get 2 of something else, rather than getting to choose off a menu. The cakes were all bought it super sweet tray bakes- horrible. The only decent things were the scones. The service was rubbish too- really not something you expect for the price. The cakes were so sweet and processed and unpleasant that we didn’t eat all the afternoon tea and left hungry and feeling sick. If you want a good quality afternoon tea go elsewhere.

My friend and I had a day out and decided to eat at the black swan oh dear I ordered a breakfast which consisted of five items so I had bacon tomato baked beans mushroom sausage what an utter let down for the money rock hard bacon in fact inedible half a mushroom half a tomato and I'm not actually sure what happened to the beans I had to leave the bacon my friend had the caesar salad which she enjoyed so there was a plus point to the day I did complain and the gentleman behind the bar was apologetic and gave me a discount so thank you for that sorry but won't rush back.

Visited for lunch with family, sat in the cafe area which was very pretty & traditional but we were plagued with flies & wasps!! I was a bit disappointed with vegetarian choices but chose an omelette which was very nice, unlike the thrice cooked chips which just tasted like warmed up chips to me! Food served in vintage crockery, Staff pleasant, service charge added to bill which is something I don’t agree with, despite it being optional I would rather decide if & what I want to give depending on service & not have it put on the bill before I have! I would visit again but would probably prefer the restaurant area which wasn’t open on a Monday.

Met up with friends for lunch, booked ahead. Disappointing menu. Heard someone complain. Prices bit steep for what we had.

This is situated in the same building as the The Black Swan Hotel , it is relatively small . The menu covers sandwiches , light snacks and tea / coffee and other beverages.

My daughter & I were staying in Beadlam Rigg & wanted a good place to have lunch. We chose The Black Swan & both of us had the fish pie, followed by treacle sponge for my daughter & I had the rhubarb crumble. The whole meal was delicious & we would definitely go again.

We popped in to the tearoom while visiting Helmsley, there are loads of places to eat here, but after looking about we settled on here. As you would expect they have an extensive range of tea's on offer, the Earl Grey and blue flower was a good choice. The food choice is also good, we settled on the sausage roll platter which was well presented and very tasty. The service was good and the staff are very pleasant.

Lovely and welcoming staff. This tearoom serves its very own special loose-leaf tea blends which are also available for sale. Worthy of the North Yorkshire tea room tradition.

After visiting the castle we decided to stop at the tea room for a cream tea. Very disappointing indeed. We asked for 3 cream teas which consisted of a pot of tea and a very small scone. 3 of us had a cream tea and 1 had a pint from the bar in the hotel. We sat outside and watched the world go by, which was very nice. We had to share 2 little pots of jam and 2 little pots of clotted cream between 3 of us. The cream teas cost £20.48 for 3 of us. We often have cream teas when we go to National Trust sites and similar which I have to say is far better value. You get a large pot of clotted cream and jam and the scones are much bigger. What a disappointment. I wish I had a pint instead.

Despite still holding its charm it has lost its luxury touch, however its prices have increased. This could be the best tearoom in Helmsley but needs a little bit of tlc from the management

I've been here a few times now, and the food is always good. Seen several people having the afternoon tea and it looks delicious, not tried one yet though. I've been with my 6 year old grandson, and they were really lovely with him. Highly recommend. It's quite expensive though.

The tearoom menu is made up primarily of traditional dishes, with a varied but not overwhelming choice.

Just had Sunday lunch in The Gallery Restaurant - I used to love this place - so special- just very average now. It’s a beautiful old building but the interior is looking tired, especially the Bar. A few windows need to be opened too as there was a fusty smell in public areas including the restaurant.

My wife and I called in for lunch on Friday 26th April. Chose the roast beef sandwiches for two, a portion of triple cooked chips and tea for two. Asked for rare beef if possible. It came grey, chewy and soaked in gravy making the bread soggy, yuk! The garnish was a few leaves and slithers of peppers, onion etc. The tea was leaf tea, but no strainer. The bill came to £29.56. Overall too expensive, chairs too close together and draughty when door kept opening. We won’t be going back, just looked on website menu, we should have got crisps with our sandwich and didn’t and the gravy should have been in a separate jug thus avoiding soggy (yuk) bread - not happy bunnies!

Been a few times now and always very good. Worth the extra bit of cash for great service and quality. Had the eggs Benedict which was incredible, kids all had cake which they seemed to wolf down. (Although that’s what they do with most things!) staff very accommodating of our garrulous autistic son and he often mentions how much fun was!

went for lunch and the food was lovely - we had omelettes which were great freshly made however the ploughman's lunch was disappointing would have preferred a normal uncomplicated ploughmans cheese and pickle not really value for the money

Basically do not go and spend your money elsewhere. It used to be excellent a few years ago but now is very poor, staff are indifferent to you, afternoon tea is mediocre and is extremely poor value for money. It was meant to be a treat for Mother's Day but was dreadful. I did not complain at the time as it would have upset my mum but have since emailed but have had no response. Used to be so good but it is relying on a past reputation. Real shame, would not recommend at all.

We had a late lunch here of a traditional cream tea. This comprised of 4 finger sandwiches each, a plain and fruit scone each, a selection of desserts and a pot of their own blended tea.