Black Sheep Coffee - St James Quarter in Edinburgh, City of

Disappointing. Long wait followed by lukewarm, insipid coffee. Pineapple iced tea was also lacking in flavour. We won’t return.

Awful booking process - unintuitive and time consuming. Staff stand around and giggle rather than help. Slow service and very average snacks. Expensive too!

Very disappointing. Ordered flat white and received a very poor, weak coffee which was the most expensive flat white I’ve ever bought.

A cute little cafe that has decent drinks which is quick and simple no troubles all with a nice cafe sitting area for me to relax with my friends, it’s super comforting and helps give us an area to relax in the busy Edinburgh area. I think this is a good option

Following the recent visit to Black Sheep Coffee at St James , I really enjoyed my Coffee, Place is very clean and great atmosphere, Excellent service very pleasant Staff and very attentive, smiley faces, The manager/ess Grazyna Gawron always handy to help you with pleasing smile , plus Dogs allowed in and easy access to disabled, they serve Matcha , Bagel , Croissant , Sandwiches, Carrot Cake , Norwegian Waffles and much more, they also serve alcohol Cocktails , I highly recommend this place Osman Coskun

This place is Expensive!!! This is a classic experience of where the photos look much better than the taste. Come here if you 1) want to be seen 2) with your dog 3) having a very expensive coffee /smoothie Avoid if you are not earning over £100k

Today was my first trip to the newly opened store on Shandwick place in Edinburgh, I paid for a large coffee breakfast meal that was supposed to come with a breakfast wrap. I paid for this and waited at my table, I was then told after paying that they cannot do me a breakfast wrap and offered to replace with a bacon roll, I didn't see much of an alternative as I was hungry on my way to work. I was brought a rather smaller cup for it to be even remotely considered as a large, looked like a medium and what appeared to be a child's size roll with 1 flimsy piece of bacon, now it's nice that I was offered to have something replace what I paid for but in all honesty as my first experience, this isn't winning me over from my usual trip to Starbucks which is right next door and they could have as part of customer service comped me something in addition for not having what I paid for but that didn't happen, there was also no visible waste receptacles. All in all I will avoid in future. You guys need to do better because the inside doesn't match what you're actually putting out there.

Great study spot. 20% student discount which is always so helpful! Coffee is yum - especially the Vietnamese iced coffee. The staff are always so lovely. An extra bonus is that they're not only dog friendly, but go above and beyond to accommodate pups! Whenever we come here, we always get pampered with puppaccinos and friendly faces :)

Our first visit to this relatively hidden-away coffee shop. The atmosphere was helped by unseasonably favourable Edinburgh Easter weather, which enabled us to sit outside, but inside facilities were pleasant enough too and immaculate, which is, obviously, rather important. Coffee and cake quality were good and the Natta simply fantastic! Prices on the high side of average, but, because of the location, this is perfectly acceptable. My only criticism and, hence, advice to management is that there was no visible indication whatsoever that savoury hot food was on offer. I only realised it was because there were fridges full behind the counter. However, my wife was totally unaware and surprised when I advised of availability of paninis etc. A significant sales revenue opportunity missed, Black Sheep! Other than that great and we shall definitely return and recommend.

Coffee was nice but the ordering system could really do with some work. Not easy or intuitive to use at all with quite a few people being baffled.

Another warm welcome to Black Sheep St James today. Love the atmosphere here and always a great cup of coffee. Dayne, Gary & Derek were awesome. Very friendly and attentive.

Rubbish 'toastie' ok coffee. No cheese toasties but they had cheese and ham ....that should be warning enough that the food is made miles away. Anyway, cheese and ham toastie was soggy, half cooked with too much mustard and processed cheese.

We arrived on the 29/12/23,we were too early to check into our hotel,so we walked around this amazing city for a while… We came across this coffee shop,my wife wanted a hot chocolate to warm her up and I fancied a flat white. So I ordered our drinks and neither of us were disappointed,they definitely hit the spot and done the job of warming us up.

Do not go here unless you are prepared to pay £5 for a cup of coffee. The place is a complete rip off

Quite a small place so difficult to get a seat inside during busy periods. Self service screens aren't for everyone. Saying that the coffee was good with a tasty slection of cakes and saviory eats.....

Coffee not great but guess that’s subjective. Poor breakfast wrap. Wi-Fi very poor. Ages to order and no cash accepted. Nice staff but I Won’t be back. Also expensive

Wonder if there is an inclusion and diversity policy? Good coffee spoilt by bad service. I was told they were taking screen orders only, no greeting. When I said could I not order with a person please?, the same person served me 3 minutes later. I offered cash and was told cards only in the same blunt manner. When I asked why that was, the one word answer was ‘Covid’. A lot of people on laptops in there camped out. I wonder if the elderly or those not tech enabled are welcome here.

I needed some coffee and a small breakfast, well I came to the right place. LOVED the Norwegian waffle with Nutella and strawberries. Coffee was also very good.

Huge fan of all the Black Sheep locations I've been to! There's always plenty of seating and it's a great place to get a coffee and sit out of the rain.

Dreadful experience here . Told to order from screen as we walked in , without even looking at us . Over priced coffee . We left without ordering. There are so many better alternatives in Edinburgh , don’t put up with this place .

Retail outlets retain one massive opportunity, to engage with their customers. This store has McDonald’s style self service screens, which is not a criticism but an opportunity missed I feel. The efficiencies this brings however is not reflected in the £4.20 price tag for a coffee so I declined. Sorry that is too much for a self service outlet.

Been here a few times for lunch/to get a takeaway coffee. Coffee is great, I love how you can customise your order quite a lot. The food/drinks here are a bit overpriced. The main issue I have in this branch is that the service is quite bad. I went once for lunch with my partner and they didn't have an item on the menu which we ordered from the tablets. This would've been totally fine except we did not want any of the alternatives that they offered. We asked them to refund this but they told us that we would need to come back later to get a refund which made no sense at all. There have also been times when I've ordered coffee for takeaway and there's 1 other person waiting for their order but the staff just seem to stop and then talk to each other for a while which is quite rude. Overall great coffee and great options but pretty poor service.

Visitors to Edinburgh so review for Princes street branch... Smoothies ok, coffee overpriced considering it was a bit hot and too foamy for a genuine flat white, though tasted ok (I run a coffee shop) disappointed that in this day and age you have to have disposable takeaway cups for sit-in.

I am a regular customer and I love that place! The coffee is the best and the staff is very friendly and nice I am so lucky that I have them next to my workplace

This review is for their Princes St coffee shop. Awful experience, utterly awful. Firstly, having to order on screen like you’re in McDonalds is - in my opinion - very poor customer service right off …. especially the high price of their coffees. Staff completely...

Great service and super dog friendly. As our coffee and sweets were served , saw our dog and offered water and dog treats ( with cream ) Great customer service

Arrived at counter to be told to order on digital screens, did that but they were not working. Had to re order at counter. Took almost 10 mins to get two coffees, only one other customer waiting . Expensive and disappointing coffee. Used loo, no...

Stopped in for a coffee with our dog. Lovely atmosphere and really friendly and welcoming staff. They went above and beyond. Even treated our dog to a puppuccino! He loved it! Thank you.

Always an excellent venue - great environment and atmosphere for chilling/ reading/ laptop work, coffee consistently good quality; staff could not be better - thank you Grazia and team for your professionalism!

Amazing service and a beautiful iced chai latte! I would definitely recommend to any students looking for a space to study!

I went here as my local independent cafe was closed. Beginning to wish I hadn't bothered at all. The place has a Starbucks feel about it. It is basically a tourist cafe next to a tourist shopping mall. I had a flat white, and it...

The food is amazing and there is lots of variety. Lovely coffee. Easy to order on their touch screens and outstanding waffles.

I expected good things as I was a regular in London, but I was sadly mistaken! Ordered 2 Macha lattes, which were awful. The issue was they hadn't mixed the powder correctly which turned into lumps of powder all through the drink. Very unpleasant to...

Five star 😎great customers service and tasty coffe I will back there every time when i be in this great place 😉

One excellent coffee, one disappointing. I have never had a latte served with no foam or steamed milk on top. My order for a latte was served as a black coffee with milk added I took it back and requested that the milk was textured...

We visited here today as a group of four. First visit for all of us. Good coffee, good pastries, good location. But the tables, floors, serving area, screens and toilets could do with a good clean. Off-putting.

In almost every day as I work in StJames and have never once been left disappointed or felt like I didnt get the best service. Staff are more than welcoming and the coffee is always stunning (beats every coffee place around the area).

Excellent espresso martini with a lovely, warm giant cookie. What more could you want on a quick snack-stop?!

The coffee is very good But the place is not clean, I have been sat down with my coffee for 15 minutes and 7 tables still have the previous occupants dirty dishes on them see photo, None of the staff are wearing ID, they don’t...

Its the Festival, behind the counter a mess, understocked, understaffed, under managed, staff too few & hygiene poor.

Perfect place to work - super friendly staff (Katie is great), great outside area and daylight inside, great coffee and good tunes. Highly recommend.

visited here last saturday afternoon but very dissapointed in gluten free options ,only had 1 brownie to offer no savouries at all

Black Sheep Coffee is in a pleasant setting near the new St James's Quarter. The decor is modern with attractive wall murals, and the staff are friendly. The coffee even looked OK at first glance, so it was quite a disappointment that it was actually...

So delicious coffee and very smiley and friendly staff. Service really so quick. I will see you again. After busy day if you wanna get coffee black sheep coffee will be your next station.