Black Sheep Coffee - North Bridge in Edinburgh, City of

Very lovely server here helped me on a Monday to get my £2 student drink as UNiDAYS wasn’t working properly! He was so friendly and made my day. Great atmosphere in the cafe too :)

I was pleasantly surprised by this coffee shop having those order screens. It's often pretty busy and loud in cafés, so I enjoyed being able to take my time browsing the menu and ordering without having to shout over the till at some poor soul. The order arrived quickly, and I enjoyed my bagel and smoothie, while my friend had a good waffle and sandwich. The murals were fun.

The coffee here is the best in the area. Plenty of room to use my laptop. Service is friendly, but the wait can take over 10 minutes if you come during a rush. Still it's worth the wait.

The coffee was good yes, croissant was OK. Didn't like the screen based ordering that made you feel like you were in Macdonalds and the seating was just too cramped making you feel like you could only stay for 5 minutes.

This coffee store is situated in a handy spot for shoppers and offers a spacious toilet facility, which I found to be clean. However, based on the size of the ceramic cup provided for a medium flat white coffee and the price of my chai latte, I thought that the hot drinks were fiendishly expensive (both over four pounds). The impersonal approach from the person who prepared the drinks was disappointing. I had to ask for instructions on their responsibilities, whereas a pleasant welcome, while pointing me to the screens, etc. would have been much better. The shouting out of customer names while they are seated is problematic. One name was wrongly pronounced and even before this, it was difficult to hear what was being shouted, probably partly due to the noise from the background music, which was too loud. The drinks were pleasant to taste, but not outstanding, despite the costs. I noticed that the store was not attracting a lot of customers, which provided some privacy on my visit but did not seem to be a healthy sign, given the day, time of day and location. The range of eats is quite limited and on my visit, seemed to be mainly sweet treats.

No customer service, no interaction with any customers, just staff flirting with each other. When your coffee is ready they just shout out your name once, you order at a point on the wall a touch screen. So no staff have to talk to customers at all, really bad!