Bistro No 19 in Lichfield

Came to visit Nineteen during a short day trip. All staff were extremely supportive and helpful regarding the circumstances of our adult friend with autism visiting the cafe. All staff were extremely welcoming and thoughtful when supporting us during this visit, going above and beyond to meet any additional needs. Particular staff members even offered some treats/chocolate on the house (free of charge) to further support the vulnerable adult with us. The atmosphere was great and we felt very comfortable during our stay in the cafe. Food and drink options were lovely and the cakes were delicious. Unfortunately the cafe only accepts card payment. This was my first visit to Lichfield and Cafe Nineteen and we will definitely be returning.

Not been since it was Chapters a while back but popped by as I had time on my hands and fancied a coffee. Place is quirky and pleasant enough. Tastefully decorated. Coffee was hot which isnt always the case. Had a teacake which was ok, nothing special. Menu looks standard fare and may come back. A few reviews on here not great but I found the staff (yes they are young) to be fine.

Our experience was great. Both ordered the bacon and egg breakfast sandwiches, asked for bacon to be cooked crispy, it was done to perfection. Coffees and food came out in a timely manner, all the staff were very pleasant. My only feedback, which others have commented on, they have 2 menus on the table, however you can only order food off A4 peice of paper, the larger menu is for drinks only. Would have been good to have a note on the larger menu to actually tell the customers that. As we both choose from the larger menu only to be told when I went to the counter to order that I couldn’t. Other than that , if I was local I would go back

Love this fabulous dog-friendly place perfectly located next to the stunning Cathedral. As ever the food is exceptional- a beautiful and wonderfully satisfying bacon and brie toasted sandwich followed by a warm cherry scone with cream and a latte. My dog enjoyed some bacon and a puppercinno as well. The food is truly exceptional as is the atmosphere and beautiful surroundings. My golden retriever and I used the Tile Cross Room today for a change and like the other rooms, it is beautifully presented and very welcoming. We are already looking forward to returning and trying more on the menu as the hearty soup looked stunning too.

Contrary to others reviews we had good service and food. However I don't know why menus were on the tables that you couldn't order food from. A ridiculous idea and waste of our time, when deciding on food from a very varied menu only to be told we could only order from a much smaller menu.

They gave us menu without informing we needed to order food before 13:00. I went to order just before 13:00 and was in the queue. Suddenly they told us it's 13:00 now no more order for food. If so, why didn’t you tell us when you passed the menu. All you said was we only accept food order from this white menu. If she told us, we could definitely make the order before 13:00. The lady who informed us no order looked really unpleasant with frown, saying there’s a sign in front of the door. But we came in from the assessable door with pushchair and there’s no sign at all. The lady who passed the menu knew we wanted to order the food but said nothing was…. The worst service I ever had in my whole life.

This location and venue has great potential however our experience was that it had an awful atmosphere, dreadful customer service to us and the customers before and after us, to the point of being really uncomfortable and embarrassing. Drinks cold, teabag in teapot burst, scones dry. Reminiscent of Faulty Towers.

A real gem of a place. I can thoroughly recommend afternoon tea, a scone with cream and jam - the best one I think I've ever had, very tasty!

We visited Bistro No 19 just over a month prior to this visit and vowed not to return. On that occasion we visited as a party of 5. Staff were disinterested, serving was clearly beneath them and irritated with us as virtually everything we asked for from the menu, they hadn't got. Why not just say what was available! In fact just about all that was available were oat cakes! We ordered coffee which we finished well before any oatcakes came out! We then had to find someone to ask for cutlery. The worst thing was seeing one of the kitchen staff (one of the chefs?) who came into the dinning area bringing food to a table along with one of the servers wearing the most filthy apron I have ever seen. It looked like an exhibit from a crime scene. Another man who was dinning at the time and who seemed to be there with a party from the Cathedral, quietly told him to go and change his apron! We should not have returned. But thinking we would give the place a second chance two of us visited a couple of weeks ago. The place was deserted both customers and staff. We chose food from the menus on the table, waited and when no staff appeared a good 15 minutes later, I had to go and call into the kitchen to find someone. I asked if I could order food (it was mid morning) to be told that there wasn't any and that all that was available were a couple of pathetic looking sausage rolls in what is usually the cake display unit. Literally that was it. This use to be a regular place of ours to visit when it was Chapters and even before. Food and service were always excellent whatever time you went. Unfortunately something drastic seems to have happened under the Bistro No19 name. It certainly won't be a place that we will be visiting ever again. Not with so many other very good places to eat in and around Lichfield. What has happened!!

Me and my wife had coffee and cake the cakes were stale

You should pay attention, the prices written on the menu outside vary from the price charged inside. We had to pay 1,50 more for a tea. Very dirty china.

I've been here, with friends, before so just had to come back again! Last time I had food which was very tasty, this time on a hot day , a cooling banana milk shake and double chocolate brownie... QUALITY each visit!

In a word "disappointing" - service slow food at best luke warm as was coffee. Fortunately there are far better places within 200 meters so I will go there. This was a revisit after pre pandemic which was "dire" on that visit so NEVER again

25 min wait for food, no apology. The waitress serving our food, pushed our drinks out the way with her tray and nearly knocked them over! Oatcakes so over cooked they were hard, we could pick them up!? And scone was undercooked and doughy. Wouldn’t return!

We used to come here when it was Chapters and it was lovely. We were hoping it would be the same but were massively disappointed. The menu is limited and overpriced for what is offered. As we were pushed to find anything we liked and could afford, we opted for drinks and cakes instead. Again, we were massively disappointed when they arrived. I had a scone which was rock hard and only resembled a scone in shape. Other cakes were dry and nothing special. The majority of the staff were young and simply didn't have great customer service skills. We watched several interactions between them and other customers, none of which were good. The place itself is lovely, but seems to be abusing its position right next to the cathedral to rip visitors off. If you're thinking of going here, there are plenty of cheaper and much better places dotted around Lichfield to choose from. Sorry, but we won't be back here. Given the current situation in hospitality, this is sad for me to say. But we're all struggling financially and I'd rather give my money to somewhere that treats and feeds me better.

lovely coffee shop great cakes lovely interiors

We sat in the conservatory it was a lovely area facing the gardens on a sunny day. Excellent food and service from the staff. We had cream tea , the scones were just out of the oven and still warm. They were both large and very tasty. Also we had Victoria Sponge, excellent sponge , very light and airy as it should be. Portion Sizes excellent. Great Coffee and Latte to go with the scones. Would i recommend absolutely and would I go again definitely. Staff very friendly and helpful.

Food was horrible. Ordered a tuna mayo and sweetcorn jacket potato that came without sweetcorn (they ran out I was told afterwards) and barely any mayonnaise. The side salad was almost inexistant, hiding under the potato which was served on a very small plate. Very disappointing, I thought this café would be a lovely place to eat with my friend. Not sure how they can be proud of serving food like this.

Lovely food and environment but the service was a bit slow....

13/06/2024 - small breakfast brunch was lovely. Larger than I expected. One of the best breakfasts I have had in a long time. Lovely coffee. Staff were friendly and helpful. Would recommend.

Fantastic scones ( cheese and fruit were both sampled ! ) These were served warm and were a generous size . Coffee was very good as was service . We sat overlooking the gardens at the back and it was a lovely start to our morning in Lichfield.

There are plenty of alternative places to eat very close by. For a cafe offering food, they mustn't serve much food. The kitchen closed two hours before the doors did. We went in, queued for 10 mins only to THEN find out the kitchen was closed because they were closing up in 2 hours. The food on the menu was very middle class and totally out of place in such a run down look cafe (inside tables): luckily, we didn't get to taste any, which is great because a sandwich was £12... £12 for just a sandwich-no dressing or side? No thanks.

Came here at 15:40 on a Sunday. Food menus still on tables and not closing for over an hour, but when we tried to place a food order we were told they had already stopped serving food.

Spur of the moment visit for a cuppa on bank holiday Monday! Great atmosphere and service very efficient! Thank you!

I came with my friends the first time and had a brioche breakfast bap and a small skinny latte. It was delicious best bap ever .came again this week with mum and we had the mushroom and egg oat cakes with lovely crispy chips and salad . Our favourite place to eat in Lichfield

Very disappointed yesterday afternoon, the rear lawn wanted cutting, cutlery on the floor, coffee wasn't that nice .

I don't know how the system works and I don't think the staff do either, seems you need to guess the table number before given a table number whitch will most likely be different from the one you guessed. Great system 👏

Nice, quirky, venue. Nice cakes and drinks. Right opposite the cathedral. Service friendly. Would have been a 5 but wanted a Baileys hot chocolate but they didn't have it, need to check stocks if offering.

We visited this cafe on a recommendation. Unfortunately only three out of four meals arrived. They came from the kitchen after a long wait and several minutes between each dish. When asked they said the order hadn't gone through. We heard the (young) staff constantly apologising to customers for long waits and several dishes seemed to being returned. Unfortunately it appeared that the cafe were also catering for an event in the nearby cathedral and seemed overrun. We regretted not knowing this and just asking for coffee rather than a snack.

Very disappointing breakfast. Good quality items ruined by overcooking. Eggs were just inedible. Slow service added to the low score.

Maybe today was a bad day to visit for the first time but the service was so slow. I had a frappaccino which was more like a glass of milk with spray cream and a cheap nasty strawberry syrup ... that you'd expect to put on an ice cream. My daughter had an iced latte which arrived after I'd drank my Frap because the waitress was more interested in showing her creation off to the kitchen staff and taking a photo of it!!! Overheard a man saying he'd waited 35 minutes for a toasted tea cake! The waitress tried to assist by offering to put the tea cake in the toaster! Great location but the staff need to improve their service times and the manager needs to 'manage'.

Went in after visiting the cathedral, lovely massive cake portion and drinks, excellent ! The rooms are amazing, spacious, good decor and well kept. Staff polite and helpful. Would recommend and will visit again without doubt

The food was fine, but a couple of items were missing from our breakfasts. Plates and crockery were not cleared in a timely manner and we had to chase a couple of times on a pudding that we ordered. Lovely decor and friendly service.

Handy for the cathedral, nice setting and interior, staff friendly but food disappointing. Long wait for food. My tomato soup was OK but not good value at £8.50. Other party had the Large Breakfast which was nothing like the photo - came with NO egg(s), rather dry bacon and one tomato cut into two. At £11.50 would have expected something better. Not really sufficient to register a complaint but not good enough to want to return.

A warm welcome, beautiful cosy room and delicious food. We returned for an equally delicious afternoon tea following our visit to the cathedral. Friendly service from Mia on n both visits. We hope to return.

I have eaten here on several occasions but this time was dreadful ordered cheese on toast and drinks ....drinks came ..waited over 20 minutes for cheese on toast by which time we had finished our drinks ...meal came it was so hard me or my husband couldn't bite into it ...in fact I broke the crust and drew blood...poor chef if they can't cook cheese on toast

Very nice service from Mia with a lovely smile. Close to the cathedral and vert handy for the town. Nice atmosphete and a little conservatory where you could look over the garden.

Excellent service from friendly staff

The place is gorgeous! I celebrated my birthday by ordering a small yummy browni and a coffee. Caitlin put a candle on my small cake which was a cute gesture. Thanks x

The place is gorgeous! I celebrated my birthday by ordering a small yummy browni and a coffee. Caitlin put a candle on my small cake which was a cute gesture. Thanks x

What a wonderful place, quirky decorations. Clean, inviting and very pretty. Lovely team, served by Mia and Kyle the manager took the time to talk to us about the place. Amazing food and the cake counter is well worth a visit, fresh and homemade...delicious. Nice to receive a hot coffee, excellent tasting. Look forward to going back. This was our first visit and I would highly recommend it. Great to get to talk to the owner Richard too to hear about his passion for his business. Well done team 19 and thank you 🙂

We were served by Mia. All staff very friendly and welcoming. Food is nice but only criticism is plates could be warm as food goes cold quick. Overall lovely atmosphere, lovely staff, and building very nice. Would recommend.

A very polite atmosphere always served with a smile & made to feel welcome 🤗😁

Perfect little cafe, had an amazing take on a full English with an oatcake. Good hustle and bustle atmosphere. Would recommend 👍🏻

It has all the hallmarks of being a great cafe, nice building, interesting menu and good atmosphere but the food was very disappointing. I had a sausage bruschetta which was dry bread with not very good caters sausage. My wife had stilton and brocollii soup which was an odd consistancy and not very nice. With one pot of tea it cost £17.50, poor value and poor quality.

Lovely inviting rustic atmosphere. We were greeted with a warm welcome and served by Caitlin. She served us with a smile and a friendly hello and hello to our dog. The coffee was delicious too.

Bistro No 19 is very easy to find in the old part of Lichfield, opposite the Cathedral and well placed for car parking. The eating areas cover different rooms which are Dog Friendly, as is the garden area. A big plus for us! The decor is in keeping with the age of the house - lots of knickknacks and curiosities. We ordered a large and a small breakfast and both were excellent - all freshly cooked and a good selection of items. This was our first visit but we will be back for lunch or coffee and cake soon.

Stopped in for a quick coffee and couldn't resist a slice of their delicious cookies and cream cake too. Great atmosphere and very friendly staff. I'd recommend this place and would happily visit again!

Bistro 19 serves light meals during the day, but not evening. Customers order at the counter, and food and drink are then brought to the table. Those who have written less than favourable reviews perhaps don’t realise that this is the system and have unrealistic expectations – it doesn’t feature in the Michelin Guide! The restaurant/café is ideal for visitors to the Cathedral, and there is reasonably good choice for vegetarians. Prices are modest. When the weather is warm there is pleasant outdoor seating. Staff are friendly and efficient.

Great service in a lovely setting. But for me, the food and coffee were disappointing.

Sadly, it's not good today! Just a warm, reheated jacket potato with a few leaves, ½ cherry tomato and a slice of cucumber. Very little salmon and cheese. It's not great for £8.50. You needed a coat on in the little conservatory as it was draughty.

Very good. Great venue, great table. Service just right. Food great. Thanks Mui. Everything right! Top marks to the team..

So I'm not a great an English coffee fan - is it the water, not sure - because it never ever tastes as good as what we get in Madeira. Coffee in the UK always, always makes my sensitive tummy grumpy... so my husband came back from a visit and said..."I've just had one of the best cups of coffee since our last visit to Madeira". He then offered to take me for a breakfast. So Saturday morning at 11.15 we arrived... we found the surroundings really comfortable, plenty of room, and what I really liked that it was full of families of all sorts, from those with tiny, tiny babies to those who were with parents of a certain age. Anyway, selected what we wanted off the breakfast menu and 2 cups of cappuccino ... I also like to have a glass of tap water with coffee, not a problem. I ordered the pancakes, bacon and maple syrup. This should have come with a fried egg, but I'm not an egg fan, so left this off. My husband had the poached eggs on sourdough. The coffee arrived within 5 minutes, with real chocolate sprinkles - not powder, and yes it did taste delicious! The breakfasts arrived a few minutes later. My husbands looked amazing and he told me tasted fabulous. Mine came in a bowl with the pancakes sitting in the most amazing tasting maple syrup... this was topped with 2 rashers of lovely crispy bacon. However, the next time we go I am going to ask for the syrup to be put in a jug as it made the pancakes a bit soggy. For us the location is lovely, service was exceptional, the value for money was also very good.

Excellent food and coffee! 5* service by Mia! We will definitely be coming back to this nice place! Highly recommended!

Mia served us, nice experience, really tastefull pancakes, great coffee. Friendly staff, great location, warm atmosphere

Small portion, very expensive. I don’t write bad reviews but today sadly is the exemption. Myself and my husband ordered leek & potato soup, two portions for £17. The size of the portion ( photo attached) was so small. I was discussed. It was very busy so I struggled to find a member of staff to complain to, but I did find a young waitress on the way out. We did love coming here (even having part of our wedding reception here) but so disappointing now.

I popped into Nineteen for a quick cuppa and a snack while waiting for a car repair. There weren't many tables free but there was one in the small conservatory area towards the back of the restaurant. Much of Nineteen's seating areas are dark (it's a converted house, I think) and there are some steps and tight spaces. So while it's not the most accessibility friendly, this little area is still beautiful - a nice view out onto the garden and full of sunshine. There's no order taken at the table, you have to go to the counter, but all food and drink is brought to you so memorise your table number! I had a toasted teacake (served with a little cup of butter) with a mug of tea for £6 - very reasonable especially in Lichfield. Staff were soft-spoken and young, but friendly. I was able to sit quietly with my food and read, until I was ready to move on. A nice area to drop by near the Cathedral if you're in the area.

Employees very inexperienced Cooking skills well what can we say…. They should stick to selling cakes and cans of pop… 4 English breakfasts were destroyed… how do they think it’s ok to send bacon out like that

Lovely building facing cathedral, service a bit slow but worth the wait. Staff friendly, oat cake pancakes delicious 😋 Dog friendly too.

Popped in here for coffee/tea and a mid morning snack. The scones looked delicious and I'd have had one had they been displayed inside the glass cabinet (where there was plenty of space). Instead they were uncovered and right next to the till. Mindful of...

We only stopped in for coffee. Fantastic decor but atmosphere was a bit flat as it was quiet; staff were ok. They didn't have our chosen drink but we found a really delicious alternative. Coffee tasted amazing and the burnt orange mocha was one of the nicest we've had. Food sounded nice but we didn't try it. Lots of cosy seating indoor and outside and a wheelchair ramp via separate entrance.

Ask anyone about American pancakes with maple syrup and they will mention bacon. (apart from vegetarians, obviously!) The last time we ate here, there was lovely crispy bacon, sandwiched between the pancakes so my husband saw American pancakes with maple syrup on the menu and...

It should be a lovely place but some of the staff should not be working in a customer facing role. Disappointing.

The staff could not do enough to help make a 40th birthday party perfect. Highly recommend. Update: just had a celebration Christmas do. Again, perfect. Buffet food magically appeared with no fuss. Plates were removed calmly and quietly, without interrupting anything. The staff couldn't have been more accommodating. Wonderful atmosphere. Definitely recommend.

Really nice cafe. Nice food, albeit a small soup and 1/2 roll did cost £8.50. Friendly staff.

Came for a Sunday lunch on Sunday, wonderful venue with friendly staff. Looked busy but we didn’t wait long for food or drinks. The view of the cathedral from the little room at the front only added to our experience. Loved it

What a lovely find at the side of lichfield cathedral. Quirky with lots of different rooms and an outside space. Bit pricey but worth it

Lovely food and nice atmosphere. The service was outstanding

Wow! A stunning old Georgian townhouse very cosy and a perfect shopping pit stop at Christmas. Opposite Lichfield Cathedral. We ordered two hot chocolates - one Baileys and one gingerbread flavour. The gingerbread one was delicious and my only niggle was it was sooo sweet...

Food was good, staff were friendly. Well presented place with lots of interesting decor and menu options. Menu was limited but what we had was very nice. Would recommend if popping around Lichfield looking for a bite to eat

Wonderful time here with dear friends. Lovely, Christmasy drinks and a nice scone. Great service from Lucie, Mia and Lou’s who went above and beyond. Highly recommended.

So we went to the cafe as we’d seen the advert on instagram and as we were in the city to see the earth it looked quite appetising. Drinks took 20mins to get to us and we were sitting metres away Ordered the pancakes, being...

Absolutely amazing experience, service above and beyond!! Only popped in for drinks as missed food but Kyle insisted he prepare us the most superb food for a bite to eat

Pleasant location opposite Lichfield cathedral in a traditional old house, which is set with a few small rooms quite tight for space. Staff seem to be quite inexperienced young girls trying to cope in a busy cafe. Service was extremely slow, food taking over 30mins...

Booked for brunch on Remembrance Sunday. I had been to Bistro 19 on a couple of occasions for coffee/cake. On this occasion, I was very impressed with menu and how reasonably priced brunch/lunch options were. There was plenty of choice for both adults and children...

Well I wish my breakfast looked something like the one in the photo! I ordered the full English £11.50 Never again! EEGS only one and way over cooked with burnt frilly edges, SAUSAGES had been warmed up, BLACK PUDDING again over cooked and solid, MUSHROOMS...

Came back to review the new menu and it did not disappoint at all. The roasts are lovely and good value. The staff were friendly as always. The Ladies wearing white and the lady wearing black were attentive and made sure that everything was perfect...

Stunning food, friendly service Thanks caitlin 👍👍

Nowhere as good as it used to be ? The Cathedral used to run this business and it was always nice. We no longer go here as the food is not fresh and the drinks aren’t up to scratch.

Probably the worst bistro I've ever been to. My wife ordered salmon and cream cheese on a bagel. They brought her salmon and cheese cream on sour bread. Then told her it's all they have. She can't eat sourdough bread. I had sausage and egg sandwich. Cold sausage and egg. And the sausage was like old boots. Been there once, never again. Be warned!!

A lovely little stop off place near the cathedral. To have a drink and a snack (they also sell meals). Nicely decorated and lots of games available to keep everyone occupied.

Having given Bistro No19 a wide birth for a few months due to terrible service, cold food and bewildered staff, we thought that we would give it a try to see if they had/wanted to improve. Sadly they didn’t disappoint in still maintaining the exact...

Poor service, poor quality and not a patch on the food and service you had from the previous people who ran and served food before the pandemic hit. It’s gimmicky now and should revert to how it was. We used to be regulars and have returned 3 times now to see if it’s improved….sadly not

Bistro 19 is in the Cathedral Close, number 19 (as its name implies). It is great for Cathedral visitors – and anyone else – who wants a light meal or tea/coffee and cake. It has a small range of alcoholic beverages. The Staffordshire oatcakes are...

Without doubt the best full English breakfast we have ever had in Lichfield, absolutely delicious and cooked to perfection, the location is charming warm and very well looked after, try the small conservatory at the back it seats 4 however it is a delight to...

This is a great little place, food is generally good, the waitresses are young, inexperienced and not very friendly- let’s hope that improves - a smile and a welcome would be great but I visit quite frequently as convenient and it hasn’t happened yet

Had been recommended by a friend 6 months ago about the amazing scones served here. So went to the bistro today. Unfortunately had scones replaced twice as they were served warm on the outside but cold and a hard texture inside. Thought they may have...

We ordered our food, sat down waiting for our food, we happened to see the waitress taking food the same as we had ordered around the cafe except to our table where a cup of tea had already been brought over to my wife and I, We mentioned to the waitress when our order finally arrived we wondered if that was our food that had been taken around the cafe before coming to our table, the explanation.. yes was they thought it was table 30 We have eaten here a few months ago and so different now to then. The food was hard we couldn't even bite into it so we left it.and went elsewhere. We won't be returning ..

I recently had a big, intergenerational party at Bistro 19. We had approx 100 guests ranging from 18-70, a buffet, drinks on arrival and a live band. We had an absolutely fantastic night and the feedback from our guests, reflects our experience. The location, beside...

A very disappointing visit. Sat in the garden, asked one of the waitresses to clean the bench of 2 lots of bird p.. - they had obviously been enjoying black currants! - but she made very little effort and left half the lumps untouched. Sadly,...

We absolutely love this place. The staff are excellent and the food is great. We were fortunate enough for them to cater for our wedding and the food and service were fantastic.

Took forever to make coffee and although cakes looked delicious they were not prepared to cut new ones. Portion of cake was tiny!

Disappointed. Asked for tea for 2 and 2 scones. Scones were huge but impossible to eat all of it as too doughy in the middle and hard on outside. Tea didn't come on a pot just 2 cups with hot water and t bag in...

Haven't tried the food yet. Coffee amazing. Lots of steps and not wheelchair friendly.

This is the place to go if you want an inedible scone and indifferent service. My scone had been put in a microwave for far too long. When it was brought to the table it was too hot to touch. When it cooled down it...

We had no idea this place was opposite the Cathedral. Only noticed it as we walked passed the corner and noticed all the garden furniture initially hidden by the wall. Decided to give it a try as we were desperate for a coffee and something to eat. We sat in the delightful little conservatory/atrium at the rear, which looks out over the main garden area. Noticed that I was seated in the aptly named 'Naughty Corner'. The whole interior is quite stunning and worth a visit simply to check it out. Coffee satisfactory, but the scone, although a decent size to share, was a bit on the dry side. I was a bit torn in deciding if it warranted five stars, then noticed the 'CASH ONLY' sign. Oh dear - an automatic deduction.

Visited on July 28th for the occasion of my nephews wedding. Very nice venue, ideal venue for a small intimate wedding. However the service was very very slow, young inexperienced serving staff delivering one meal at a time! Getting all the food to the table took forever and when it arrived it was cold!!!! Condiments weren’t available and when asked for were provided in small packets, reminiscent of McDonalds, not ideal for a wedding breakfast. Food was scheduled for 18.00 hrs, the mains arrived at about 19.30, by which time the children present were starving. The food was not in my opinion value for money, I only ate my starter & dessert as the main was cold, and not appealing. Should Bistro 19 want to capitalise on its location and increase there wedding offer, they need to seriously up their game!

My husband and I visited the bistro today for a pay day treat. As a coeliac, it's difficult to find good places to eat and even harder to factor in a gluten free dog friendly establishment. Bistro 19 do an amazing cappuccino, which is topped with flakes of chocolate instead of the usual powdered topping (I highly recommend the cappuccino!) We decided to push the boat out and have a full breakfast, as we were both extremely hungry. The ladies on front of house were very friendly and helpful and the lady in particular who took my order was very considerate when it came to food allergies. She even went to the trouble of double checking with the kitchen to ensure I would be able to eat the breakfast, confirming the ceoliac requirement for breakfast with the chef and advising me the food may take slightly longer due to the allergy. Our breakfasts also had some minor substitutions due to preferences (no mushrooms or tomatoes). The plates arrived and I was mortified to see my gluten free full breakfast was reduced to an egg, a small dish of beans and 3 slices of bacon with buttered bread on the side. When I looked across, my husband also seemed to be missing half of his breakfast. I queried this with the young lady who brought the food who, in an awkward situation was very professional. I am never one to make a fuss but politely advised her I needed to reject both plates. We walked inside and were promptly assisted by the manager, who had originally taken the order and a refund was issued. I work within the retail sector myself and will never shout or make a scene, the issue was not anyone's fault. Something had gone wrong at some point but it wasnt a big deal. It's not the mistake that's important, but how the resolution is handled. I was happy to accept their apology and a full refund of the food assuring them I would return. Shortly after this however, we were approached by the chef. Although I appreciate his input, I did feel a little intimidated, as he made me feel as if I was in the wrong for returning the food. Although reiterating to him several times that the everything was resolved and trying to downplay the situation, the chef ploughed on while our dog barked at him for intruding our space. He had completely missed the point that should a gluten free option not be available, we should have been told as soon as possible and certainly before the food arrived. He eventually left, as did we, as quickly as possible. We had already spent an hour and a half overall waiting for food/drinks to arrive. Following this final encounter, we will sadly not be returning, unless there is an issue with the refund (which I'm told needs to be authorised by the owner)

Lovely setting with lots of lovely areas to eat. We were a big party of 18 but they were amazing, Lucy who served us was brilliant and the chef did a fantastic job of coping with our order. Food was delicious and Lucy was very...

One of the nicest cappuccino I've had in Lichfield, and I've had a lot from nearly all coffee shops. The chocolate orange fudge that was large enough to be a door stop was delightful!