Birds in Derby

Food was cold but I was drop 2 of 2 so it wasn’t going to be hot by the time I got my food. Also a sausage cob with stuffing and apple sauce should have stuffing and apple sauce and mine didn’t. Still it put a smile on my dogs face if nothing else.

Driver and restaurant both helpful in correcting mistake I made, ordered to wrong address

I had a very disappointing experience at this location as a delivery driver. I picked up an order, but I had to remove my helmet twice, which was unnecessary and inconvenient. The staff was also very rude and unprofessional. As a delivery driver, I expect basic respect and efficiency, but this place made the process frustrating. I hope management improves their customer service, especially towards delivery workers who help keep their business running.”

I had a very disappointing experience at this location as a delivery driver. I picked up an order, but I had to remove my helmet twice, which was unnecessary and inconvenient. The staff was also very rude and unprofessional. As a delivery driver, I expect basic respect and efficiency, but this place made the process frustrating. I hope management improves their customer service, especially towards delivery workers who help keep their business running.” You can adjust it to match your exact experience. Let me know if you need any changes!

Excellent Birds, the best, lovely staff, excellent customer service amazing 👏

bread was really stale like yesterdays bread

Amazing food and great service .

Excellent food and delivery as usual .

Once again, I had an unpleasant experience due to a rude and unprofessional employee (an older, short woman with glasses). I had been avoiding this place after a previous encounter with the same employee, who muttered swear words under her breath when I politely asked for bread to be sliced. She even lied about the bread-cutting machine being out of order—a different employee confirmed the next day that it was working fine. This employee frequently behaves in an unfriendly and dismissive manner. She rolls her eyes when asked to slice bread, avoids answering questions, and generally makes customers feel unwelcome, as if we’re inconveniencing her by being there. I’ve noticed that the younger staff working alongside her seem uncomfortable and tense in her presence, as if they’re walking on eggshells. I've also learned that visiting around 4 p.m. is best avoided, as she visibly shows frustration with customers who come in at that time. This behaviour has been ongoing for months, even a year, so any understanding I had for an occasional "bad day" or difficult personal circumstances has worn thin!

Arrived on time package well. Fresh tasty food. All items arrived. Ideally i would of neen even nicer, if the food was hotter. I'd recommend still.

Always excellent service from Birds . Had a minor issue with previous order and they more than made up for it this time . Top marks

The opening times on here are clearly wrong. This Birds is never open at 7am. I try to go before work at around 7.20am and it's never open

Everything was fine no problems, thank you - Delivery was within time frame given!

Order came on time but wouldn’t give

Great food amazing people love the place

Once again everything was fine no problems, "Best bakery in Derby!

Everything was fine no problems! Thank you!! 👍😁

Everything ordered was delivered "little disappointed as on order stated wanted Red Sauce but came with no red sauce

Everything was fine no issues thank you! Best bakery in Derby

Everything was fine, best food and best hot chocolate! Thank you! 👍😊

Arrived damaged and in unacceptable condition. Coffee had leaked all over the food and was pouring from the bottom of the paper carrier bag.

Everything was fine no problems, best food ever! 😋

no bacon in the sausage and bacon cobs. refund requested

missing nearly £20 worth of items from my order!!!! Now I have to try and get a refund from Just Eat.

Could’ve been more welcoming, never mind, the quality stays top notch so I can ignore that.

This weird company calls me every few months, and when I call back (from the missed call I receive), they tell me nobody has used the work-phone!? So, how do I keep receiving missed calls!? I have blocked the number now. Weirdos, stay wellclear and do not let them have any of your contact details.

Want refund as was sent the wrong order

Very disappointed with cob was soft at all just feel apart because it was that hard

Once again everything was fine no issues and delivery was fast, and Driver was very kind and friendly! 😁 Never had any problems since Birds started online orderin! Thank you! 👍

No issues everything was fine! 😁👍

Everything was fine, no issues with food or drink 😁

Everything was fine, food arrived within given time frame, Delivery Driver was Kind & Friendly! Best Bakery by far!

Everything was fine no issues! Delivery was fast, driver was kind & friendly! 👍😁

Everything was fine no issues and food "all Staff that work in the Allenton shop all staff are kind, friendly and are a credit to Birds Barkey and the Store Manager Amy is Fantastic and shines, delivery was fast and food was just at the right temperature, thank you, See you all soon! 👍😊

Everything was fine no issues! Thank you! 👍😁

Very disappointed, when we got the order we had ordered 2 pasties and 2 cream slices and this was printed on the receipt. When we opened the bag we only had 1 of each item . We got a refund but doesn’t make up for our disappointment of missing items .

Fresh yummy cakes and savouries

Speedy delivery. Everything hot.

Efficient fadt delivery of good quality food.

I asked for a cheese and onion roll and you gave me a cheese and onion pasty and also i asked for a egg mayo roll not a egg mayo sandwich! I love birds and I'm a regular but just lately I keep getting the wrong things! I may have to start going to a different one!

Easy to order, prompy delivery.

Lovely food as always. Thank u.

Don't waste your time using this service. First time and last time I will order from Birds. Order was early but that was because items were missing and manager told me to order again which would have incurred another service charge and delivery charge, just not worth it...

Someone need to attend customer service communication skills course I never seen so rude and arrogant person, she bloody thinks she owning this place, I do believe this fuss about because I am foreign( skinny small lady with glasses served me today at 12.00). Sarcastic and very unprofessional hiring her was a big mistake never will return again, will speak to manager tomorrow.

Perfect temperature and great taste

75% of the order was missing. Much later than originally stated.

Food as always top quality, only niggle I have is delivery was by pushbike and the cake boxes were squished and some of the tarts look like they had been having a scrap.

Lovely fresh food and cakes, plus Bird's bread straight to your doorstep... what more do you need?

Always on time great service no problems thank you

Always good grub to be had there.

The very best local bakery. Hot sausage cobs are excellent. Cream cakes, quiche, pork pies which are THE best, sausage rolls, cooked meats, bread etc. You can't beat the quality.

Tasty, fresh, reasonably priced, good bundle deals, delivery packaged well, delivered quickly and politely. Would defintely order from them again!

Friendly staff , great service ,fantastic bread and food

Did not receive the sausage roll

Staff got the bacon just right!

Drinks had been spilled and damage

As a regular customer, I notice things and behaviours of the staff not just to customers but to each other as well. I've witnessed one staff member in particular being rude, have sarcastic comments, and disrespect customers and other new staff members.

I only recieved one lamb and mint slice.

Fabulous quality, prices and delivery service

Fabulous service, quality of goods and value for money. Highly recommend

Fantastic lovely gifts and note thank you so much your always deliver and food always hot

Absolutely wonderful experience

Best service great food lovely little notes from staff at birds on order saying thankyou and have a lovely day . Great little touch:)

So handy to be able to order delivery when visiting Derby but can't get to a shop, I've missed Birds! 😋

Lovely food. Ordered 3 chocolate lollies but they only had 1 left so the lovely people who work there gave us a box filled with a gingerbread man and lots of chocolate goodies in replacement! Worth way more than the 2 lollies we originally ordered! Thank you birds team! We have 3 very happy children ☺️

A good clean place for a quick snack and drink. Staff pleasant and efficient.

Delivery man was very unhelpful , I asked him to put it on the stair lift as I can not manage the stairs , he threw it on the floor , I will never order from birds again

The legendary Birds, now delivered to your door! What's not to like?

This is the 2nd time I have ordered Bacon Cobs from Birds but was disappointed this time. The cobs were cold and I couldn't warm them up as the bacon was so over cooked it was difficult to eat and If I had warmed the bacon up I would have rendered it inedible the delivery was great and on time. But whoever cooked and prepared the cobs I find it unbelievable that they would let something like this be sold and expect that the customer would be happy about it.

First time ordering and unfortunately disappointed. Asked for no sauce on pork and stuffing cobs, apple sauce was added. Had to remove it and could still taste it so didn’t eat it in the end waste of money.

Everything was great! The only issue was the lettuce in the salad was bulked up with spinach, prefer when its just lettuce! thank u! :)

Excellent service would order from birds again

Second order I’ve made and both times they were spot on

So so glad Birds is now on JustEat, absolutely love it and the food is still nice and warm!

food was very good delivery on time. only thing I would say is you have to choose a sauce for your bacon roll to enable you to order it. which I do not like so I had to order stuffing so that I could remove it from the bacon roll before eating it. Why can't you add no sauce as an option?

Fast amazing food and thank you will definitely order again

Quick delivery and great food. Hoping you add more items soon!

Quick and good quality. Food is piping hot.

Fantastic, struggle to get out re disability as well living assisting my 93 old Dad. First cream cake Dad has had for long time😀😀 thank you🥰

Busy but you can't beat the pork pies from Birds all the products are lovely and tasty

Birds is one of the best bakeries in Derby and always as been

Amazinggggggggggggg. Really missed the products when living in the South.

The bacon isn't to my liking. It is So undercooked! Have two choice's for the bacon fans.. Overcooked Barely cooked.. I'm never going back...

Had everthing I wanted. Friendly service as always.

Gave me the wrong item, paid for 2 mint slices as a treat for myself and another. Got festive bakes instead. Straight in the bin

Easy entered 2 at a time one-way system in operation. Plenty of choice and stuff added weekly.

No longer do bac cob with stuffing and apple source just the bacon in a roll not happy😕☹️ Got to give at least one star but feel like giving ZERO STARS THAY HAVE NOE LOST A CUSTOMER

Good selection. Friendly staff.

Best cream cakes in the Midlands

Always fresh and very helpful staff