Biggie Best Cafe in Camden

I ordered some tea which was nice and reasonably priced, then went back to order a sweet treat which was just okay. I didn’t like that it was clingfilm wrapped as I think that just looks tacky and doesn’t make the food appear fresh. Clingfilm isn’t recyclable either which isn’t great. The lady behind the counter was very nice though I’ll add. It’s a nice place inside but it really needs a loo. The problem with calling it a cafe is that you’d naturally expect most cafes to have toilet facilities. It dampens the overall experience knowing that you have to leave the place to ‘do your business’. Regarding the toilets issue, I’ve seen the manager reply to other reviews saying the staff toilet isn’t available to customer for health and safety reasons, which at first glance, is an immediate concern for the staff. There are a few places along the street do have toilet facilities as I’ve used them many times. The only place that I’m certain doesn’t have toilets is ‘The Nook’ which is a takeaway place so doesn’t really need them. Is there nothing that can be done with the staff toilets? Surely you can just get them risk assessed so customers can use them. There are loads of places in Hampstead with basement toilets so I can’t see there being a massive problem with them being below the premises – Hampstead Mezze on Flask Walk is a good example. Instead of saying it’s a health and safety risk, it would just be better to properly explain why the toilets aren’t fit for use, then that would hopefully stop people leaving negative reviews. The other fantastic thing about a toilet would be that, if located at the back of the store, customers would be able to glance at the selection of products on the way to the facility itself. Please do feel free to reply to this review as I’m genuinely intrigued what’s really stopping customers use the staff toilets. I think 3 stars is fair for the place in its current state. Personally, I’d love to see it more as a cafe than a shop as half the space seems wasted at the moment as you have to be let into the shop side to browse.

Walked past here today with my dog.... I was on my way to keno for a cream tea, (my weekly treat) saw a big sign outside this place offering CREAM TEA so went in and ordered.... When it came out there was a small pot of jam and a tiny very thin scone (Iceland 6 for a quid type) I asked the lady where the cream was .... She said no cream sorry (by this point I had already paid or I would of walked away) she then proceeded to ask me why I thought there would be cream and tried to lecture me on the meaning of cream tea she said 'that's what cream tea is a hot drink and a scone' I said 'and cream hence cream tea' she said 'no you have jam I asked you if you wanted jam or butter we don't do cream only cream tea......I don't know what you expect to get in cream tea ?' Ummmmmm....... Er........... Wow I don't know...... Maybe cream ? Must say thoroughly disappointed and felt ripped off to be honest..... Do not advertise something you don't have and please do not try and wrongsplain to British folk what a cream tea is.....we know what it is... we created it and know what the word cream means..... No offence to whatever country the girl was from but honestly ....... Perhaps learn the menu and what you are writing on it...... That way you are not ripping people off like you did me..... If I go to a shop to buy a chest of drawers I want the chest too not just the freaking drawers..... If I order a chicken sandwich I want the sandwich not just the chicken....... Get the idea ? Basically daylight robbery and false advertising with comedy comments by waitress thrown in for free

La mujer que sirvió fue de mala educación y se culpó a mí misma por hacer las cosas incorrectas, ¡incluso me culpó por mi sándwich frío! También puedo explicar, fui a tomar un sándwich para llevar y beber. Pedí un sándwich "tostado" caliente y la mujer que me servía me preguntó si quería albahaca con él. Le dije que sí, pero no mencionó que esto significaba que ahora había pedido algo más caro del menú. Esto no fue ayudado por el hecho de que el menú estaba terriblemente escrito a mano y las cosas que no eran sándwiches calientes estaban enumeradas en dicho menú. De todos modos, también pedí un flat white, ella me dio una taza "para sentarse" llena principalmente de leche, le pregunté cortésmente si podía hacer una adecuada y sacar como le había pedido. ella tampoco lo comprobó nunca. Cuando pagué, noté la diferencia de precio, lo cuestioné y ella se puso a la defensiva de inmediato, prácticamente dijo que no estaba prestando atención. Sin embargo, no mordí, creo que en realidad me disculpé. Después de esto tomé mi sándwich y caminé 2 minutos hacia el parque, cuando allí noté que estaba apenas tostado y la mozzarella adentro estaba completamente fría. Lo devolví y pedí un reembolso porque ella ya se había quedado corta conmigo y había decidido que no estaba dispuesta a malgastar mi dinero. La mujer cuestionó mi razón 'fría' y luego comenzó a decir que era porque lo tenía afuera, nunca abrió el paquete para ver pan en lugar de tostadas y mozzarella fresca en lugar de cualquier cosa que se hubiera derretido previamente, luego mencionó el problema del precio de nuevo, a lo que terminé disculpándome por no hacer mis matemáticas lo suficientemente rápido. Mientras obtenía un reembolso, la otra camarera se acercó y, enojada, tomó la bebida y el sándwich y los tiró a la basura con agresividad. Además de todo esto, la mujer seguía mencionando el circuito cerrado de televisión, que era prácticamente ella diciendo "Puedo demostrar que eres la persona equivocada". 9 para un sándwich básico y un café fácil de hacer. El precio solo es bastante terrible, sin importar el personal.

Terrible decepción para pagar 6. 60 por un café y un sándwich hecho con un pan de supermercado. Me sentí tan sorprendida, nunca comí un sándwich tan horrible como ese en un café. El propietario debería estar muy avergonzado de pensar que los clientes son estúpidos. Evite, no respetan a los clientes. También había un diseño desordenado de todo tipo de cosas en la parte trasera del café, no coincidía con la atmósfera aburrida.

Visité esta cafetería el año pasado cuando estaba en la zona y deseé poder vivir allí. Un ambiente encantador y un personal amable. El café es delicioso, especialmente el café con leche. Los pasteles son enormes y muy buenos. Lo único es que la cafetería no tiene baño, por lo que este lugar es el mejor para una visita no demasiado larga. La boutique también es encantadora y hace que el ambiente del café sea aún más encantador.

Having some time to kill I popped into here. Lack of toilet has been pointed out as an issue and I would agree. I ended up having to go to a nearby pub. The back is a shop which I suspect is their main business.

Nice space and decor, cafe at front, homewares at back. Coffee good. Food a bit overpriced (it’s Hampstead after all) and slow to arrive. Lack of toilet facilities definitely a problem. I saw staff refuse to let a diabetic customer use the staff loo in an emergency. With seating for at least 16 people surely this is against regulations. And unkind.

Hi there The ladies behind the counter were a little rude and no helpful. Also this cafe is breaking the law, in not having a toilet. wherever there is food and drinks being served, you have to have a toilet for the customers. Im a lady with a disability and needed to use the bathroom. Their used to be one and not anymore. why? thank you for listening.

Lovely location,airy cafe,dogs welcome ,coffee and food is good but have been a few times this week and staff do not smile or too busy on their mobile,shame. Think the manager needs to train staff to be more welcoming No loo is a problem

If you like to be served by a waitress at the counter who is too busy texting on her phone to make eye contact then this place is a must for you.

first time in this place, well-perceived idea, the café and the shop where you can find wonderful things at affordable prices, i sat down and have a coffee, it was delicious, pleasant atmosphere ,friendly staff

On a recent trip to see my sister who lives locally I came across this special store . Packed full of enviable homewares with a chance to pick up a snack and coffee at the same time. I see other reviewers had an issue with price. Surprising, as they are clearly written on the menu and definitely not out of kilter with the surrounding offerings . Loved my coffee and my new basket !

Tolles Cafe in meinem Lieblingsstadtteil der City. Einfach gemütlich. Leckere Kuchen und Kaffee. Nettes Personal sorgt für ein Rundumwohlfühlpaket. Doppelten Punktabzug gibt es für die fehlende Toilettenanlage. Das geht eigentlich überhaupt nicht.

No signage anywhere saying no toilets. The staff said they were using Starbucks, as the staff toilet was broken but the public couldn't use them. Am reporting them to Environmental Health.

Great service and come here everyday! Love the service and the people! The food and coffee is delightful!

There are a dozen or so cafes around this area of Hampstead Heath and sadly we chose the worse one of the lot. Having had a walk round the Heath all we wanted to do was sit down with a nice drink, relax and freshen up. We got our drinks and then asked where the loo was only to be told there wasn't one. I am not sure this is even legal but I will be contacting the council to find out. The staff told us they were forced to use Starbucks toilets and suggested that is what we do. Just a ten minute walk away! I will also contact Starbucks and see how happy they are with this arrangement. Furthermore we were advised that there was a toilet but even when it is working (apparently today it was 'out of order') members of the public were not allowed to use it. I asked why there was no sign advising customers that there was no toilet and suggested one be put up but was told that the owner would not allow it, presumably because they know only too well that people generally expect conveniences in a place that sells food and drink and may go elsewhere as we certainly would have. Very disappointing. Food and drinks were ordinary. You will see from my history that I seldom give a negative review but in this case I would urge you to go somewhere else.

This is a little cozy coffee shop next in the heart of Hampstead Heat Park!! Orange and Polenta cake was really tasty and coffee is good and really nice decorate with chocolate

Staff don’t know what they’re doing. No cash in till. Expensive. Why would you bother. Shame as nice space in good position.

Expensive, stale cake, and staff struggling in a cramped space. No refund offered when we complained about the cake. And no toilet! The owners could make so much more of the great location and light environment by ensuring basic amenities, decent conditions for staff, and...

Our raging coffee need was sated at this quirky place offering “coffee and shopping under the same roof”. They really should have mentioned their cakes which all look amazing - we tried a delicious pastel de nata and almond croissant but there was much more...

I decided to stop over with my children following a walk in the heath. It was £8.5 for a hot chocolate and a small smoothie, both of which were very ordinary. The last next to me was charged for a dash of milk in her...

This place must be fairly new. It is actually an upmarket lifestyle store selling all sorts of homewares and even clothes however it has a small café at the front. They do coffee and cake and I had an excellent and professionally made coffee here.