Big John's Chelmsley Wood in Solihull

Ordered on line using the Big Johns App. We did not get the 20% discount for ordering on line as the telephone message when you ring the Chelmsley wood branch on cooks lane 0121 770 9555. We use to get it when ordering before but when I finally got through to the branch they said that they had stopped this offer for existing customers who have ordered before and is only available for new customers, but when you ring the number it does not mention this and feel duped into paying more than what I was expecting and the chap within the branch wasn’t helpful. May take this up with trading standards as false advertising. Andy

Would of been zero. But you don't go that low. Waited 1 hr 30 mins for a delivery. To be told it's gone to the wrong address. Last time it was late. Time before was cold. Place needs a shake up. Shocking.

Food was OK and customer service not very good. I asked for chilli sauce that it should be with your food and they charge me 50p.its not about the money if you provide food it should be with it .Next time they will say am charging for salt and Salad lol

This place has gone downhill for sure , I couldn’t believe it when I received my order , regular portion of chips and a chicken wrap cost £7 , the wrap was the diameter of a sausage with a couple of pieces of soggy Lettuce in it and the chips were the size of a small cone of chips ,totally regretted going here .

Stopped with my daughter on our way back from drayton manor. Was the worst food ever. Chips were white and hard in the middle and the chicken could have poisoned her. Pink in the middle and the southern fried coating was too light. Terrible

Had food delivery that was all wrong Donner kebab with out salad nun bread was hard like biscuit I phoned customer service the man on phone was very rude would not listen offered to send me the salad and slice of cheese in 40 minutes I said my food will be cold by done he replied that is all he could do Absolute joke

After ordering and paying your money, you are told to ‘park up’. You then have to guess when your order is ready and go into the shop to collect. Mine was cold by the time I got home. How can it call itself a ‘drive thru?’ The food was mediocre. Go to your local chip shop instead.

Appalling service. Ordered 3 meals they forgot one meal then the call centre tried to blame the driver. Such a poor show. Won’t be using again

On a few separate visits I’ve made to this big John’s - the customer service attitude and skills lacking from the staff there is discussing.. keep clear of the place!!

I placed the order online, when I arrived to collect it at 4.10pm. I was told to wait for 5mins in the car park. On my tracking it said my order is ready. I waited for another 5mins. It was not even busy. I had to ask again what is happening with my order? They brought my order to my car, but the naan was overgrilled and very dry. And this is not the first time. Hence I specifically mentioned in the notes to keep the naan soft and fluffy. The masala fish was very dry and overgrilled too, the sides were burned. Too much chilli sauce spread over the fish. I also mentioned to keep the chilli sauce on the side. As they seem to go crazy with covering the food with too much chilli sauce. I’m so disappointed as the food used to be very nice and good service. But now it has really gone downhill. Last few time where I placed the order for the delivery, it has been late by 20mins and I have to keep chasing it up.

We ordered food today as a treat for our boys doing so well at their home schooling during lockdown. We ordered a large fish and chips whish was HUGE but according to son number 1 delicious, Masarla fish and chips, a huge piece of marinated cod that also came with fresh salad and chicken nuggets and chips for son number 2. We ordered it for 5.30. Due to the adverse weather we are currently experiencing locally the website warned us it might be delayed. It arrived at 5.29pm beautifully packaged and steaming hot. A real treat. Thank you big Johns.

I ordered a veggie pizza and specified in the comments that I wanted all my meal to be vegetarian. When the pizza arrived it contained pepperoni & when I called to complain and to say I was returning it & wanted a replacement they said they could only replace it with a much smaller pizza which made no sense as I’d paid for a 20”. When I told them this was not acceptable they then hung up the phone! I have been a customer for years and disgusted and saddened at the fact that they so unapologetically put meat on my vegetarian pizza and then the shameless customer service that followed!

Had a horrible experience this evening with big johns, decided I would order 3 lamb kebabs, tucked into mine and could smell a very strong smell of poo! The smell was actually coming from the naan bread! (This is no exaggeration) I contacted big johns straight away after being physically sick! I was advised to call into the chelmsley wood store to speak to the manager (which I did) another shock on my arrival at least 5 staff working most without masks, some wearing gloves whilst serving customers at the drive thru and the mopping the floor with the same gloves on... clearly not sticking to government guidelines. Upon my arrival I asked to speak to the manager who was out the back having a fag with another member of staff, he advised me all he could Do was give me another kebab! (NO THANK YOU! Wouldn’t give me the money back even with the food being shown and he could smell the stench coming from the naan! I’m 29 weeks pregnant and this is a clearly a health risk! Expect a visit from health and hygiene this place is disgusting!

After ordering a home delivery of fish and chips the food arrived more or less on time. The fish in each of the three portions looked very yellow and shiny. The batter was soggy and stuck to the box. When tasted it was very tough with had a very strange taste. We were only able to eat the chips. A very expensive meal for just chips!

Wahaab made us laugh and served is quickly, he deserves a rise!!! Please us friends love him, hes very nice we appreciate good service!!

Pedimos 3 pizzas, 2 comidas de hamburguesa con queso.La masa en el medio de todas las pizzas no estaba cocinada y sabía horrible, ya que no vivimos cerca era demasiado tarde para llevarla y quejarnos.Las hamburguesas y patatas fritas eran muy agradables, pero estropeadas por la pizza cruda

Tuvimos un almuerzo comunitario de trabajo y tuvimos que pedir 11. 30 AM como era viernes. La comida fue ordenada a las 10. 30 y el restaurante afirmó comenzar a entregar a las 11. 30 y el nuestro fue seleccionado para entonces.A las 12. 00 estábamos tratando de llamar al establecimiento que sonó hasta que un correo de voz nos dijo que el buzón estaba lleno.La comida llegó 55 minutos tarde. Era rangoLas patatas fritas eran de la noche anterior, el pescado estaba tibio en el mejor de los casos. La carne de kebab estaba bien y los filetes de pescado pasables.No se ofrecieron disculpas ni explicaciones por el retraso. La comida era pobre, el servicio inexistente. ¡La última vez que pedimos desde allí!

FOOD POISONING!!!!!! Hi, on Friday 02.08.2019, we had ordered 2 20"pizza from Big John's Chelmsley Wood.On Saturday morning when we woke up, 3 members out of 6 whom ate pizza start to feel sick: severe abdominal pain, nausea, vomiting, diarrhea. Due to the severity of sickness, we went to hospital where my wife had to be hospitalized with fluids until today 04. 08.2019 with the diagnosis of Food Poisoning.Tried to call them, but nobody answered.

Very slow unfriendly service.All that guys from Pakistan don't understand english.Newer ever don't go the

Service and food was terrible, had a drive thru. By the time I got home it was cold and mostly inedible. Chicken kebab tasted a bit off, did not eat it.

Entonces, tengo prisa porque estoy en el almuerzo y no tengo tiempo para el dolor de pasar por Chelmsley Wood Asda. Creo que 'bien', voy a ir a Big Johns por un cambio 'a pesar del hecho de que cada vez que voy allí lo saco por ambos extremos como un tubo de desagüe parcialmente bloqueado. Así que pido la comida de la hamburguesa Doner kebab que en realidad era un precio bastante decente. En primer lugar, la caja en la que venía era demasiado pequeña para acomodar la hamburguesa, así que, a menos que fuera a comerme todo de una vez como a un pelícano, la destreza era una situación muy difícil. La hamburguesa en sí era decente a pesar de que estaba empacada peor que la maleta de mi ex después de que lo eché. Pero en el lado positivo, la cantidad de chips blandos que recibí fue tanto que nunca quise comer de nuevo, por lo que, al estar bien, no tendré que volver a Big John's. En general, fue la mejor experiencia que he tenido en Big John's. 3 estrellas.

Used the drive through this afternoon and ordered kebab meat in a pitta bread. Got home and they had put in 1 of those new kebab roll things that are only £1.49. Surprise surprise they charged me for what I order which was more than twice the price of what I recieved. Tried to call them but got message saying mailbox is full. Wont be going there again.

Just ordered mixed meat & chips x2.Chips are vile, meat tastes like rubber. £10 down the drain and food went straight in the bin, I wouldn't even feed the dog the meat. Very disappointed. Big John's has now lost our Friday and Saturday nights custom.

I went through the drive thru to place an order where there was an asian man standing there before he even took my order he called another man and started giggling and in my head I was thinking 'have you not seen a woman before'

Chippys are not open late anymore so the only place to grab some chips at 11pm is at Big John’s but unfortunately they taste horrible. Ordered a pie and chips and threw it straight in the bin when I got home and had some toast instead. Always busy which is confusing. Pizzas are OK but the chips are green, covered in black bits and not cooked at all. Avoid at all costs!

Conseguí las papas fritas con salsa de curry de aquí, ya que eran la única tienda de pescado y papas fritas que estaba abierta a las 11 pm, tuvimos una larga espera para las papas fritas y cuando llegamos a casa, que tardaron menos de 5 minutos, estaban tibios y no había sal Y vinagre en los chips, eran bastante duros y no tenían sabor.

Absolute waste of time meal was late by 30 mins and not hot Will not be ordering for delivery again 🤬

Como residente local, he tratado de comprometerme con Big John`s para apoyar su negocio y reducir su impacto adverso en la comunidad, pero parece que no quieren escuchar. Tienden a empaquetar todo, colocando servilletas y tenedores de plástico con todas las comidas para llevar, y el estado de la basura en sus propios límites y en todo el área local es vergonzoso.

Food is okay if you are happy too eat out of a cardboard box which does not help the flavour. quanity is very small food not HOT !!!!

Solíamos ser clientes habituales aquí ya que la comida solía ser bastante buena, pero últimamente

He estado yendo a varias sucursales durante años y la comida ha sido absolutamente increíble, la calidad y la atención han sido excelentes, pero ayer fui a esta sucursal y la comida fue absolutamente vil. Literalmente, la peor comida para llevar que he tenido Las alas Piri piri eran simplemente negras (quemadas) sin sabor y simplemente disgustado por el estado en el que estaban. Las hamburguesas de hamburguesas de carne también se quemaron y la pizza tenía manchas aleatorias de sal pura acaba de tirar en la parte superior. No podía creer lo descuidados que estaban con la comida. Normalmente es de primera clase en las otras ramas pero parece que no les importa nada. Recomiendo encarecidamente que la gente revise otras sucursales

Pedimos dos pizzas para la entrega. Llegó media hora antes de lo esperado, pero sabía horrible. El pepperoni era un color extraño y no se parecía a pepperoni normal. Había pedacitos de algo en la otra pizza así que no pudimos comer la comida. Perdida de dinero.

Food was great and didnt have to wait long for it. Staff aren't the friendliest but they were really busy

Paramos para una pizza en el camino a casa. 3 chicos standin doin nothin'

La semana pasada hice un pedido para que me llegara a la dirección de mi casa. Llegué 40 minutos tarde y pedí un reembolso. Esperé dos veces. El conductor de alimentos dijo que podría devolverle la comida que deseaba, ya que era repugnante. La pizza estaba mal cocida y pastosa. todavía nunca los usaré de nuevo

Whenever we want take out Pizza and chips we usually head straight for Big John's!

We normally have the chicken breast which i love. Chips nice. Enjoy milk shakes.. Couple moans, the pies are awful since they changed from pukka, and if the boxes get any smaller you won't be able to get a chip in 😀

Fish and chips were ok, a little bit greasy but ok for the price. Chicken and chip were spot on, so any time I visit Big Johns, chicken and chips will be my top priority

It's neither here, nor there. Staff are just about polite, food is edible. It's ok for an emergency but it's not great. Drive a bit further and get McDonald's, it's the lesser of both evils

Cheap food and service is very fast but hey can often make mistakes with orders that is quite annoying when you get home. If you like pizza kebab chips and much much more they have it all here.

Do like the food, wide choice and friendly staff. Only fault is halal option, I do not agree with it being halal meat. Usually go for fish options but would like more options like other pizza shops have bacon pizzas.

Fuimos a un gerente de Big John 12" pedimos pizza me sirve muy buen servicio al cliente me ofrecieron otras cosas que no estaba en mi mente. Así que tomó un batido con patatas fritas y un regular el orden il a visitar la tienda de pronto muy buena comida de calidad. Sigan así chicos

Food ok but no ham and no non-halal option.I am not religious and object to having religious food choices imposed on me.

Jedna z najlepszych restauracji, Co prawda, jeśli chodzi o Birmingham, to na Erdingtonie jest taniej i mniej żałują dodatków do pizzy. Pizza w Big Johnsie to coś pięknego. Samemu wybiera się składniki i dodatkowo smakuje ona nieziemsko.

Fuimos a Big John's para el té. No, normalmente. .

You can't go wrong with a 9"pizza for under £5! And now the deliver too it's fantastic. Staff are helpful, especially Saleem

I go here a few times a week to get Pizza for my son. The staff are very polite and welcoming. The food is always good. It is a very clean place to eat.

Been coming here 3yrs running every week without fail food excellent standard and very cheap compared to the chip shop staff very helpful and friendly would highly recommended

We only ever have food delivered from this restaurant and up to now has been a good standard , always within timescale and always polite. Most importantly food cooked to a very good standard, it's all you need!!

Me decepcionó bastante en mi visita a esta tienda.

You have to wait ages in the drive thru and then pull up and wait for food most times and the wait inside is usually log as well but the food is nice never had a problem, staff have a bit of banter aswell

Ordered 2chicken kebab in a nan with salad the portions are very generous and fresh salad nan was lovely. Well worth the money. Staff was very polite. Service excellent

Love the food and service Good prices Will be using on a regular basis our family and friends also use big John's as it is central to many families good value for money good helpings what more can I say

Went here last week, ordered fish and chips, which cost 3.99, there was hardly any fish for the price and batter was so hard and crusty I couldn't eat it, and the chips were cold and hard which was awful, they also advertise chicken breast and mini fish which they had neither of apparently. The fish we ordered was the mini fish for the size it was. Won't eat here again

what a disgrace!! the food was under cooked and full of grease and my partner had food poisoning from eating here.... awful place not recommended

El personal es tan lento y parecía que ni siquiera saben lo que están haciendo. La comida está bien. Solía ser mejor. No son tan bonitas que las pizzas son un poco pasada.

After complaining about the service being so slow last time to tripadvisor, I thought I check to see if they had improved. I was the only one in there ,so I thought I would served quickly. I ordered 1 piece chicken and chips and was told the chicken was still being cooked.so went and sat down to wait and inside a minute it was done ,good.I took my meal home to find I had the smallest of drumsticks and the box was half empty of chips.I understand the need for portion control,that's why you have a box so fill the box up.You heard the expression cheap as chips so give us some.where is the value for money at big johns.?

Un desvío inesperada tras larga cola espalda izquierda mis pasajeros y yo ravenous y jadeando para bebidas. Un pequeño toque en el navegador vía satélite desviados media milla al Big John más cercano, donde cada una de nuestras necesidades fue atendida. El pescado era fabuloso, mis amigos pollo kebab pan naan, como siempre, las cosas de leyendas, doble Burger Ace con deliciosa y fresca ensalada.

I have been going there since it opened,at first it was cheap and cheerful.Then after a while the staff there getting lazier and lazier,you feel you as a customer you are getting in the way of them having a good chat.They have no concept about what fast food is. I have been in there with only two people in front and it still takes ten minutes.Now I have been in and its more expensive with new staff.so the staff are inexperienced instead of lazy ,but it's still so slow.Everybody seems to have a designated job and will not help serving at counter even if they could.

Disfruté de mi pescado de masala en pan Naan después de trabajar con un buen servicio y buena comida fresca y comida rápida.

Jak era dejar hoy en día así que tendría que pagar para el almuerzo. Pedimos una pizza y 20 pulgadas kebab de pollo en un naan (para mí). En general una buena relación calidad-precio y la calidad que usted espera por este precio. Todo bien embalados y cálido. Volveremos.

Hasta ahora he estado sentado en el coche para ir a por 20 minutos con sólo 2 coches delante de mí no utilizan la ventana del orden. Y no aparcar personas cuya comida es no está listo en el orden espacio de aparcamiento. La comida estaba fría y grasienta EVITA este sitio a todo costo a menos que tengas horas para matar y no eres exigente sobre la calidad.

No hay nada mejor que Big John! - Barato, asequible y sabrosa comida! Recomiendo encarecidamente su pizza's. Yo ya no pedir rápido tomate Pizza's. El personal es muy amable en esta rama demasiado : -)

New to the area so tried Big Johns based on positive reviews however my fish was so undercooked there was still wet raw batter inside, my partners was slightly more cooked but the batter was still undercooked and inedible, for the price the fish portion was quite small. Once the inedible batter was removed the fish inside was tasty and fresh. The chips were OK but not very hot and quite greasy and a bit withered as though they had stood for quite a while despite it being 6pm and busy. Will not be returning.

Fuimos esta tarde para pizza, pollo y papas fritas. La comida era hasta su alto estándar y el establecimiento parece genial después de su renovación. Lo recomiendo sin duda alguna.

Fantástica comida y un gran personal. Sin duda comer aquí de nuevo. Precio de oferta para esa comida sabrosa

Visité recientemente, y me encantó la nueva tienda de nosotros. Dicho personal, la nueva zona de asientos era nuevo después de la renovación reciente. El personal era muy amable y servicial. La comida es de excelente relación calidad-precio y muy sabroso. Tenía naan kebabs mezcla fresca, pescado y patatas fritas y Peri Peri pollo. Toda la familia nos encantó. Sin duda esta tienda. con ganas de probar sus otras tiendas a Birmingham ahora sé que hay forma parte de una cadena hotelera.