Big Easy Restaurant - Bluewater in Dartford

Great place to have chill evening with family or date or any meeting Live music and great food ☺️☺️☺️☺️

Great food and the shandy was made to perfection. Service was amazing thanks too Minhaz

We really enjoyed Big Easy this weekend. Fifth time trying it and we ordered the Potato Skins, Voodoo Shrimp, Brisket and Half Rack of Ribs and Half Lobster. We also had our 18 month old with us. We were served by Jonah who was really lovely, great service from him and he was pulling faces at our little girl which kept her entertained and happy. The food was lovely, really tasty and plenty of it. Would absolutely recommend.

First time I been to Big Easy and what a brilliant experience it has been. The service from Joanna was absolutely amazing, she was so knowledgeable, nothing was too much. The lobster delicious. We will be back soon and will bring the whole family down.

I’ve been here about 4/5 times now for various different occasions. It has never been my choice to attend because every time I go I’m always hoping for a better experience than the last time. Every time I’ve gone I’ve had some kind of issue with service examples include slow service, bringing me an item I didn’t order and trying to insist I did and charge me, saying they were too busy to clear our starter plates when bringing out the main meal and last night I had a drink spilt down my back. The managers are lovely but the rest of the staff always look miserable and are surly. I was not allowed to have my pram at my table last night (which was another issue for me) and when asking a waitress where to leave it instead (as the people seating didn’t tell me) she just said “I don’t know” and kept walking straight past. I’ve always found the food massively overrated and overpriced. Last night my burger was bland overcooked and the fries were cold. My husband had one of the meat platters though and the food on that was nice. The toilets on my visit last night were disgusting. Very few had toilet paper and I won’t tell you what was in most of them. I will say our waiter last night was very nice and service was quicker than normal but there were mistakes with the orders. If another friend or family member wants to go here for a birthday I’m afraid I’ll be politely declining as I’m not happy to spend any more money somewhere I constantly leave feeling disappointed.

Thanks to Liliana for absolutely wonderful taking care about our dinner! Hope to see you soon and best regards!

I had a nice experience. The BBQ was top-notch—tender, flavorful, and perfectly cooked. Liliana was our server, and she was fantastic—super friendly, attentive, and made great recommendations. The whole vibe of the place was relaxed and welcoming. Definitely coming back

I thought I was back in Arizona eating at Texas Roadhouse, my very favorite restaurant and that our waitress was Emily Blunt!! It was perfect! The baby back ribs were so delicious! My wife loved the jumbo shrimp & ribs. The beans, coleslaw and sweet potatoes fries were outstanding and Emily (sorry didn’t catch her real name) took such good care of us! I can’t recommend the Big Easy highly enough! If you love fall off the bone delicious BBQ, you’re gonna love this place. Two thumbs up!!

It’s worth a try. Not sure I’d come back. But a good experience nonetheless.

MINHAZ gave us the perfect service

Minhaz was attentive, friendly and quick with service. Great affordable lunch when out shopping.

Kasey our waitress was very cheerful and helpfull and made our lunch experience great

Food was great, loved the music and Kasey was fab!

Had lunch at this restaurant today. Never been in before so not sure what to expect. As my wife and I are trying to lose weight, our server Rose took the time to help us decide what food would fit in our plan. We made excellent choices and the food was superb. The service from Rose was really good, and she made our visit memorable. We are looking forward to a return visit.

Great staff fab meal. Always our go to this american style favourite restaurant when visiting covent garden london great to see this here and 1st time visited the big easy in bluewater didn't disappoint service was great meal was lovely great value lunch time menu meal and drink inc £11 just fab will visit more often when in bluewater in fact we need this restaurant in ashford kent !

Great experience for our first visit! Loved the food and the lobster was unbelievable!! Will be returning👍 Minhaz offered excellent attentive service throughout the whole day!

Ordered the bbq big blow out for two and was really large portion, a little pricier but you do get a lot of food and had so much had to take away. The chicken was really good along with the corn bread and pork. Chunky chips were also really nice. Only thing for me personally is I like it really hot and would say it was all the food warm which was fine but as I say I like it piping hot 😊 had a live band which was really good

Minhaz had great customer services

Food was delicious and overall experience was so good, Minhaz was super attentive and quick with his service, definitely recommend!!

The food was really nice, apart from the churros and onion rings. Minhaz also provided great service.

Came in for a evening meal, our server mr Minhaz was exceptional, catered to our needs, thank you

Minhaz was a great server. Great food

Minhaz was quality, greater server, would let him serve me again, go on Minhaz, you can do it!

Minhaz was our waiter and he was one of the best that we have ever had. Very attentive and friendly. Checked up on us and wasn’t too much. Food was delicious, served quickly and decent portion. Great experience as it was our first time here, definitely won’t be the last!!

Minhaz was great ! Very attentive service

Everything was good , I didn't book but was lucky that they had a space for us , Minhaz our server was very good , kept checking to make sure everything was correct and kept our drinks flowing

Always a great time. St Louis ribs and the lobster were delicious! Minhaz was great and very attentive.

Very good atmosphere and great food, would highly recommend! Had brilliant server Minhaz

Came for a Friday night dinner, food and service was amazing. Our server Minhaz was so quick at taking our order and making sure we had drinks, would definitely come again!

Kasey was exceptional. Thank you for the amazing service :)

In Bluewater for the day , we went to Big Easy for lunch , we did book a table , the food was good , and staff was great , the place is great too , Lillana was great very help full and looked after us , thanks to all there :)

Always a pleasure to eat here. Food was great. Atmosphere was great. The staff were as lovely as always and our server, Minhaz, was quick, efficient and had good banter! 10/10!

Liliana was amazing she genuinely made our entire experience enjoyable. The food was also absolutely amazing

Liliana was amazing, she recommended the best dishes and her service was great. The food was also 10/10

Great weekday experience for me and my children. Minhaz was really helpful and attentive. We didn’t have to wait long to be served and everyone left full.

It was a great meal, with great live music. This was a welcoming experience and made me feel very relaxed. Also I must say amazing service especially from Minhaz who helped me decide what I wanted off the exhaustive menu

Good was great, minhaz was friendly and attentive

Minhaz was very helpful and made it a nice experience with the family. Thank you!

We were meeting friends to celebrate anniversaries. The live music was amazing. It did get a little loud at points where we found ourselves having to shout to eachother across the table.The food was fantastic and the service was really food too.

Lovely food lovely lovely service Minhaz was our server top tier

Very nice place. Service was 11/10 by Jonah . We had a large group of people with three birthdays. Lovely live music and the atmosphere was amazing.

Was very satisfied with all my food and the service. Was service by Jonah he is a very good gentleman happy with the service he gave. Verna Oloniju

Minhaz…..what a super chap! Thank you so much for a lovely lunch! Give this chap a raise he was brilliant! Thanks minhaz will be back soon!

Minhaz was very friendly and helpful.

Good service, nice food , great atmosphere, minaz was very attentive and friendly , offered good veggie options

My first visit to your restaurant and you will see more often, I would like to thank Minhas, who made our visit special.

Amazing experience thank you so much Joanna you was a star today. Served us all in quick succession and always was willing to help us out. I definitely will be coming back thanks so much big easy blue water

Minhaz great us in big easy with his big smile and perfect servis 👌

Minhaz was a very kind and friendly server and our experience was good

Fast service and tasty food. Minhaz was very helpful and friendly

Great experience lovely staff member minhaz

Lovely place. Would definitely recommend!! Minhaz made us all feel very welcome.

Good customer from minhaz, food was great, would 100% come again!

Proper tasty, Minhaz was proper polite and helpful

This is my son’s fav restaurant and the staff are always so lovely. Shoutout to Minhaz who was our waiter today and did an amazing job. Thank you so much for going the extra mile. And also to the lovely lady who called my husband to let me know I left my hand bag. You all deserve a pay rise 😃😃😃

Minhaz was very polite and was very professional! Lovely dinner

Whilst I am aware fish is expensive I felt this meal was overpriced for the quality of the food. Flavours were bland. Overcooked and not particularly hot when it arrived As for the side salad it was a very poor excuse for salad some old wilted rocket does not make a salad! Service was nothing exceptional yet you are charged 12.5% and who knows if the server gets it or the company. No real vegetarian options

I visited this restaurant on Sunday and was left extremely disappointed by the misleading pricing on the menu. My girlfriend and I ordered the BBQ sharing platter, which was listed at £30. We also got milkshakes and onion rings, expecting the total to be around £50. To our surprise, the bill came to nearly £90 because the BBQ platter price was actually per person – something only mentioned in the small print. Additionally, a 12% service charge was automatically added. If we had known the true cost upfront, we would have dined elsewhere. I believe it’s unfair to hide such important details in fine print. Transparent pricing is crucial for customer trust, and I hope the restaurant can improve in this area to avoid leaving other customers feeling misled and scammed. We will definitely never dine here again or recommend this restaurant to anyone.

Very good service (thanks, Jonah!), and the music is awesome (blues & rock). We have celebrated several birthdays here and it's always great! Some of the food items are great (the pulled pork sandwich comes to mind as probably the best item on the menu, and the starters & sides are to die for), but some are sometimes not so good (we've once had undercooked chicken, and frequently the steak is 1-2 levels more rare than requested ('medium rare' was almost blue)). Overall a really nice restaurant. They could pay closer attention to some of the food items.

Thanks to Jonah, my family had a lovely dinner with delicious food and friendly atmosphere.

Great place we celebrate a birthday party! Food was delicious and our waiter Jonah was amazing, he recommended what to have as a starter and mains. We loved the food definitely recommend the Bar BQ blow out !!

Food and waitress was perfect can't fault that. Toilets absolutely shocking! No toilet roll, hand dryer broken, and light not working! Not checked/signed off from the previous day! Spoke to GM Andrea, had a proper attitude and just made excuses. I would not make excuses for my staff saying they forgot to take a pen to sign off (it's her job to make sure the staff do their jobs correctly) or the toilet roll just ran out! Seriously needs a change of attitude and maybe a genuine apology to customers. I would not speak to my customers the way she did and I have been in the hospitality 20 years.

Amazing lunch at Big Easy Bluewster. Food was delicious, fresh and piping hot. Bobby was our server and ensured we had everything we needed throughout. Highly recommend for fresh, tasty surf&turf experience

Great food, reasonably priced and attentive service from Bobby.

Great service from Jonah, really friendly and super quick. Food was lovely as always

Part of a chain with delicious meat and fish based meals. It has really big portion sizes, and it's all lovely. Service was fast, and the staff fab. My only criticism is that our visit was on a Thursday with a live singer and guitar that was just too loud. I have gone there to chat and eat, not to be drowned out by a singer. I think the idea of a singer is great but it needs to accompany the meal and the chatting and not to overpower it.

Great place to eat in this shrimp shack themed restaurant. Really good menu and also had live music.

We come here often as we love the food here, but my daughter complained that the ribs were quite dry and said she wouldn’t order them again. We also pre booked our table in advance for 9 of us for a birthday celebration and was told to go upstairs and then told to wait at the bar because apparently “something had gone wrong” whatever that meant. Was eventually seated. Overall food wasn’t bad and staff were ok, looked a little stressed and seemed a bit impatient at times when we ordered.

Took my daughter for lunch yesterday I was very disappointed my daughters chicken was very undercooked opaque and bloody the waitress said it can be like that by the bone so we cut into it while she was there and it was the same all over mine however did not look at all like this!! The waitress said she would take it to the manager where in the middle of the restaurant they inspected it, the chicken was replaced but that shouldn't have been in question you didn't need a manager to see that was not edible.I found the taste to be impaired on the meat had a strange taste not ever noticed it before and spent today very unwell so has my daughter of course you never want to blame the food but neither of us ate before it or after? and the corn cake was very dry and stale tasting not at all like my previous experiences we spent a fair amount of money and sadly this meal was not worth the money it cost! seriously put me off eating here again and it was my favourite restaurant so very disappointed with the whole experience

What a place took my family and it was amazing

Good food Best part was really nice live music

Went for lunch for partners birthday. We had booked a table but wasn't busy so got a table straight away. As never been before we thought we would go for a sharing platter but was told we had to order a minimum of 2!! So we both had pulled pork, Brisket, chicken, sausage and a massive rib. Beans and coleslaw. With 1 cone of chips. The sausage was very nice. But everything else, all tastes like fake bar b q flavour. The rib didn't fall off the bone, it was quite tough and fatty after I had peeled a very burnt crust off it. The staff are very friendly and polite, and the atmosphere and restaurant is pleasing. It's expensive and not quite what we were expecting.

I just popped in for a drink and noticed you were doing buy one get one free ,very good value for money doing this

Ieva was super! Lobster 🦞 perfect! One of our favourite places!

Great food cheerful helpful staff, will definitely come again

Really nice food and a great place to go if you're looking for something different from the usual chain restaurants at Bluewater. Jonah served us, he was brilliant and always had a smile on his face. Will definitely be coming back!

Awful experience. My son had a kids meal but did not get the drink or dessert that was supposed to come with it. Apparently the staff are told not to offer food / drinks that come as set menus so customers miss out or are over charged. I could barely eat my main, it only tasted of over-powering cheap mayonnaise. Please don’t waste your time or money.

Great place to hang out. Brilliant live music, lovely staff and a great atmosphere.

The food is always good good atmosphere and good music good night out

Food was fairly good but could have been better. The calamari was lovely 🥰 .. but our waiter ‘Jonah’ was fantastic and really helpful and attentive so that really enhanced our experience . and as a result we would visit again.

Came here once before about 18 months ago and it was nice. But tonight’s meal was poor. 21/9/24. Drinks came fast enough and they took our food order fast enough. However the calamari starter was all batter and no calamari and 5 small prawns in batter were hardly worth £9 each. Main was the crab shack meal. Basically lots of cockles and mussels in shells with two prawns and half a SPIDER crab chucked on top. For £26.50 each. What happened to proper crab ?? The spider crab had almost no meat in it and tasted pretty bad. Having been seated upstairs the lighting was non existent and people were having to read the menu with the torches on their phones while listening to a very poor excuse of a two piece blues duet. I won’t be coming here again. Very over priced for mediocre food.

My order took 1:45 hour to arrive because your delivery drivers kept turning down my delivery which meant my food sat around getting cold and tough. I will not use Just eat anymore and will delete the app. I would like a refund.

Great place for date night . Staff very accommodating. Food great and prompt

The place is quite good and service was excellent. But the food (a burger) was tasteless. The burger world moved on many years ago and even then 40years ago there were some fantastic ones. This isn’t one of any of these. The bun is fine, as was the sauce. The salad ok. But the meat was watery and tasteless. It needs more flavouring to the patty. The surf part was prawns in a bread crumb batter mix which losses all the taste and just bulks the burger up. As for the chunky chips. Passable but not the worst I’ve had by far. Some cooked ok, others not and for the money I would expect perfection. Other meals might be fine, but I wouldn’t bother with a burger.

"We had a wonderful evening with excellent portions of good food as well as excellent service with a bonus of live music. Will definitely come again and recommend friends."

Loved it! Went today, all was excellent!! Would recommend.

Rather underwhelming brisket and shrimps. I still won't buy it if it was 50% cheaper, let alone at such price.

First time eating here and it disappoint, came for my partners birthday meal and if I knew they would sing happy birthday I would t of put it down 😆 the poor ladies that sang to him. Only problem which is my own fault for not checking the receipt is a drink was added on separately rather then will the children’s meal.

Had the lunch time set menu today ..portions were generous and very tasty would recommend highly..might go for the lobster and steak next visit

Lovely food and wonderful service from Minhaz, definitely will come again.

Lovely service quick and friendly

Food is good but a bit expensive and ambience depends personally didn't like it much

Great food, great vibe and great service!

Really nice place with an amazing menu. Had the Lobster today and it was fantastic. Finished up with the cheesecake which was absolutely delicious 😋. Service was a little slow and had to ask to have the table cleared after we had been sitting for quite some time as staff was walking back and forth past us, but this could have just been an odd day. Food was delicious and staff was pleasant otherwise. Will definitely come here again in the not too distant future.

Ordered the bar b q rama and I really didn't like the taste of it. Was quite greasy, the cake that came with it didn't taste very nice especially after eating their spiced sausage which had repeated on me and made me feel sick. Ordered from the lunchtime menu which is very limited on what you can have but other dishes are expensive, but then, at this day and age you get that everywhere. Service was great you can't fault it but the food wasn't so, based on my experience. Don't know if I'll be returning, but if I do, I'll have to see what else is on the menu.

My review mirrors a few others, service fab, really excellent. Food was mediocre, smoked meats had an overpowering 'dirty smoke' flavor. Despite, it being eat all you can we kept it to the chicken as that was the best option. Disappointing food that hit hard in the wallet.

Our server Leffy was in it and was very attentive. Good arrived promptly and was top class.

We came here for the first time over the bank holiday weekend to celebrate my brother’s 30th Birthday. We had a large group of people and we had the most amazing service from the team. Dealing with large groups is not easy, there’s always someone who needs something and everyone dealt with the situations professionally. Our dinner came out all together and we didn’t have to wait to long once we ordered. We are so grateful to the whole team but especially to Jonah, Bobby and George each of them gave amazing customer service and we felt so welcome in their restaurant. We will definitely be coming again soon and would recommend this restaurant to others 10/10.

Had a lovely lunch with my family to celebrate my daughter’s amazing GCSE results. The food was delicious - burgers and shakes from the Express menu and our server Matt was very friendly and provided great service - will definitely be back soon ☺️

1st visit great food. Not rushed. Drinks on point.