Betsy's Burgers Stoke in Stoke-on-Trent

Missed the ice cream and the food was cold. Service seems to be slipping as time goes on.

Small portions and high prices compared to competitors. Smash burgers look n taste like processed patties.

when the food finally arrived nearly an hr late. it was cold and soggy, first and last time we will get delivery from here

Great experience throughout delivery, food was perfect!

amazing piping hot and probably the juiciest flavouful burger I've ever had

I needed it delivered,but had to rush out on a rainy night to Betsies and they had to make it all again because you said you would deliver

Sorry to say my chips were cold when I received them other food was ok

After waiting over an hour for my food they forgot half of my order and when I rang back they cut the phone off on me 4 times. Absolutely shocking customer service. What an absolute joke this place is

Food was cold, donut was stale. I have had countless orders with Betsy's and every time I order a cronut, they are not available. If this is the case, keep the app up to date to avoid others being disappointed as I was.

everything apart from the ahoy captain was excellent as usual but the fish fingers in this burger must have been the cheapest in the history of he

No Bubblegum slurpee or Mac and Cheese.

absolutely shocking! last 4 times i’ve ordered from here i’ve had wrong items time and time again do not get delivery! only have from here if you are in the shop itself i’ve had wrong chips 3 times , wrong drink twice and removed items not removed once! today tipped me over the edge when we had 2 wrong chips and the wrong drink all in one order!last time i will be ordering from here for sure

The food was cold and the chicken was soggy and unbelievably dry, wont be ordering again

the app told me the order left the shop at 17.36, it didn't arrive till 18.43.

My new fave place to order! Hotdogs are delicious. Thank u

Food order 10:09 arrived 11 :45

Ordered a hotdog and some tater tots, proppa nice food. I will be ordering again! Thank u

Fantastic food. Brilliant service

Twice I’ve ordered from these and they never have in stock what I have ordered. The last time this happened the wrong food was sent. Food was also cold.

Best Just eat order ive had for years.

wasn't as good this time may of been because of the late delivery

never coming back! the staff are so rude it’s unbelievable… i asked where my food was after over 20 mins waiting and the response i was given was “you’ve been waiting 19 minutes” in a rude manner. she continued to stare at me and my partner when eating.

We went lovely food but I suffer from a bowl disease and the toilets were locked so didn't enjoy my food

Food was okay at best, but the cookies had a very weird taste to them. Tasted very strange

Spent alot of money on this order, payed £1.50 extra for each cherry slurpe x4 for one to be missing and the others fully melted. Tried to contact betsy multiple times but no answer. Nit impressed

Food was better than expected having read the reviews. Delivery time was great and to food was hot. The kids loved the drinks

DISGUSTED WITH POOR CUSTOMER SERVICE!!!! you’d think they way they are they’d be ace with their Cs but instead they cut the line 3 times to avoid sending out the correct order and the cheek of the lady that works there saying ‘only for tenders your causing this hassle’ like she paid for my meal! Avoid this place at any cost really disrespectful!

I had a terrible experience with this chicken and chips takeaway. First off, their customer service is appalling. I called to place an order, and they cut me off before I could even finish. When I finally managed to get through, my order was completely wrong when it arrived. I didn't get half of what I ordered, and the food was cold and soggy. I tried to reach out to them again to sort it out, but they ignored my calls. If you value your time and money, I strongly recommend looking elsewhere.

shockingly bad delivery service

Food was cold when it arrived and order was missing items

Honestly, not only is the food top tier especially for its price, the service is tremendous. We were greeted and welcomed by Sameena who also gave us food recommendations, and genuinely she was top class. Her customer service made the food taste even better - genuinely a top tier food spot for stoke

Very good food very good service staff very pleasant. I highly recommend them 👌

food was late and cold original time was 3 05 delivery only got here at 3 23 and it said it was delivered before he even got on the street

Very rude, did not get my food on time.

The manager is disrespectful, arrogant and aggressive A person who has very poor communication with people and should not be in this business

Payed for extras that were not delivered with my order. Food was not very hot. I understand it’s near closing time when i ordered but the quality of the food and service should not suffer because of it…

Yummy! The concept is like McDonalds, but so much tastier, and with waaaay better vegetarian options. Will order again!

Great value food, actually filling and tasty compared to McDonald's!! Only criticism is the toilet is never working. Please fix it 🙏

Tearable place to eat over priced slop burgers unclean and dirty food wrapper on every surface

my hash brown didn't arrive and my hot chocolate didn't either, my waffles were all squashed and cold. not happy

Love me those spicy chicken strips; can only presume they're laced with crack 🤤🤤🤤

Never recieved order via website. Not recommended. Reported to bank like a scam.

Consistently the best burger in stoke, the chicken tenders coating oh my life

Really nice food delivered right on time! I did get the wrong meat in my burger but that hasn’t happened before when ordering from Betsy’s

Wasn't able to try the food, as from order time the food wasn't delivered in over two hours. The service from the store was the driver is ten minutes away. Shocking service. Delivery a joke

Best food about, sometimes struggle with delivery times

Took over an hour to com after the time it sed and coffee was cold in two cups don’t get why wen only asked for large thay was splashed everywere food was loook warm gone straight in the bin really not happy wen I called to ask were food was cudnt here woman on fone with the music in the background sounded like she was in a club very poor for this ment to be great food place

Delicious food, the peach iced tea is so good and the driver was super nice, really great.

Food delivered to wrong address and was not resent out terrible service

Ordered a hotdog meal , got sent a burger instead of the hotdog . No sauce for any meals . Rang up and they said the hotdogs were out of stock so sent me out a captain burger and the missing sauce (wish was pointless as my chips were stone cold at this point ! . It took over a hour to arrive , i asked for no cheese due to allergy . The captain burger had cheese on it so i cant eat it and the sauces had spilt all over the bag and the burger Weve ordered before and it was pretty good but not again

Burgers and delivery driver were quality. But you sent me the wrong drink….

Amazing food and good service will be back

The burgers were very salty and we could not eat them. It is not the first time we eat from betsy's and we never have had any complaints. We will never order again because I dont want to throw away another £20. 2 stars for potatoes and presentation.

I ordered a cronut and asked for a donut if there wasnt one available but I didnt get anything.

Food was freezing cold and not even what I ordered. The quality of the food was shocking. It said it was delivered then I rang the restaurant as I hadn’t received it yet and it was another 15 mins. Chucked half of it away as it was inedible

I ordered a stadia box and my driver first of all knocked on and ran straight back to the car and left my food outside in the rain on the floor. Then we were missing items, and the food was cold. With the order you get 4 drinks already, yet they tried to compensate no cookies with 3 milk shakes. I tried to call in and discuss this but I was ignored on the phone, I asked to speak to a manager and the staff told me to F off. How am I suppose to drink 7 drinks. Will not order again and want refund

ordered food, had to wait outside for a while, meet the driver halfway as they were lost. the food delivery was late (delieved 7 minutes after the max time expired) giving it a 2.5/5

awesome food and excellent service

Poor experience. Husband was excited to order from Betsy’s after dieting for the Potters Arf, took 2 hours to be delivered, no extra party as he ordered, chips soggy, orders wrong…disappointed

Amazing food, driver is always polite. Thank you!

the big was really bland, the lettuce was brown and for the amount you pay I didn't think it was anything special.

Messed up our order. Two items was missing and had a random not tasteful burger. Mistake to oreder from them.

3 hours called mutiple times then wrong cold soggy order delivered

Absolutely disgusting. i ordered food at 11:00 that was supposed to be delivered at 12:00, after 12:30 i called to ask where my food was and they said it was on its way and they were busy, and it didn’t come until 13:15pm(checked doorbell camera)! which is already over 1 hour late anyway, to realise they didn’t even knock on the door they’d just left it outside my back door! food was inedible at this point because of how long it was sat for due to poor delivery drivers, wouldn’t recommend couldn’t even give this place a 1star review.

Pathetic burgers, dry, with only a Pattie and bun. Utterly disappointed. Complete waste of money and spoiled our dinner.

Ordered via uber eats, I called to ask them to remove the spring onions and jalapeños of the “cheesy nachos” as the person they were ordered for is allergic to onion and wanted to be on the safe side. It arrived with no cheese sauce and full of spring onion and jalapeños, called the restaurant for over half an hour for them to keep picking the phone up then putting it down!!

great experience .definitely I will do it again ;)

well the burger had no doughnut on it as it was a plain sweet broice bap wasnt impressed, the food was freezing.. 1st try and last, so no star rating sorry id give less if i could

I've deleted my previous review and will now leave an honest account after being asked by this company to leave a review in exchange for a free sample at yesterday's Welcome Fair at Staffs Uni. Not only did this cause a huge queue, but the food wasn't that great either. Other vendors were encouraging students with free samples and discounts and letting their food do the talking rather than resorting to such decietful tactics to gain misleading reviews. I'll be avoiding in future!

What amazing freshy week in Staffordshire uni first time tastes Betty's amazing keep up the good work . It was amazing guys .

What a amazing day we had in staff uni yesterday fresh week, was amazing food, the chicken trenders was delicious, the server was nice and well behaving towards customers.. I would recommend everyone to try their food, I bet you value the money you spending on the food.!! Loved the food and definitely going to order again ❤️

came in today and sam served us she was honestly so friendly. she really helped with recommendations for my gluten free child. thank you so much it was busy but inside service was so quick and food was amazing. will be ordering delivery!!!

WOWW!! new in town moved recently and Love the top notch Burgers🤤🤤💗. BETSYYY

The service was amazing. The food was great. The best in the staffs uni, definitely recommend.

Had amazing experience at the freshers fair! Staff was amazing and so polite, best chicken tenders ever!!

Just as crunch as I love my chicken 👌

Very disappointing the only note worth thing about this place is the drinks! The burgers are awful and leave a nasty aftertaste the chicken tasted like cleaning products and I’d go as far as to say inedible the fries are undercooked and bland! The loaded fries once again left a awful after taste and all I could taste otherwise was pure salt. The cheese onion rings and the brownie were the best things we order and I’m being very generous in saying they were average. WOULD NOT RECOMMEND 0/10!!

Best scran in stoke. Defo not done this to get free stuff

Yummy food. I love the mac n cheese burger and the fries are amazing!

Betsy’s is the best food in stoke

Good burgers, good service, creative options too.

very good service and super kind !!

They handing out freebies in exchange for reviews before eating at freshers week. Food was mid, and their menu is overpriced.

What the beef and Nashville cluck my go tos. I love them!!!

Genuinely a good food spot with great music and vibes

clucking mac was drowned in hot chilli 🌶 sauce so not a pleasant eat. donut burger the bun had more flavour than the burger and sorry the breakfast wrap meeeerrrrr however the cherry slurpy was good. advice ease up on the overpowering sauces and train your chefs how to season correctly £25. not well spent sorry

Speciality Frappe was just a Vanilla Milkshake, everything else very nice

Absolutely delicious and a bargain. Lots of really nice food for the money

Food arrived stone cold, soggy chips sweated in a bag for over 1 hour 'on it's way' bread soaking wet, burgers stone cold and a soidified cold cheese dip! You CAN NOT reheat this nor should anyone have to. Disappointed!

This is not the first time I order from this restaurant. The food this time was sooo bad, I think the oil they used had something wrong with it!! I literally throw most of it away!

Order was wrong chicken burger had beef burgers on and when contacted them I was told they had no chicken Patties in. This would be fine except I don’t eat beef maybe if they contacted us I could have changed my order. Food was cold when it arrived no one enjoyed there meals at least no one that was able to eat there meal I’m about to make some toast

Worst Place to have Food, Burgers were too Salty, Oily and Beef Patty was uncooked.Never having again.

It was really good this evening. Food was hot and delicious. Packaged well and no spills. We all enjoyed it. Thank you.

Never even received my order! ☹

Couldnt say how it was, it never turned up!

Rude and argumentative delivery driver, bad experience, Food was missing items and items had been swapped for other items without choice, not the right drinks or sauce. Will not be ordering from here again.

Food is mid and delivery takes forever so food is cold by the time it gets to you

chips were soggy burger was cold and the the sauce was that thick and lumpy I was too scared to eat it incase it was off

food was great even though they got it wrong that it was a hotdog not a burger meal. enjoyed it still.

The best burgers I've had in years! I think it's very well priced for the quality of food and the delivery drivers are always very friendly and polite. Betsy's has become a family favourite!