Best Western Inverness Palace Hotel & Spa in Highland

Beautiful hotel, as well as the staff. Would most differently stay again. Dinner was delicious.

What a fantastic place for a relaxing break. My fiancee and I had a very relaxing 3 nights

Bought a latte coffee got half a cup of coffee rest was froth. Not worth the £3.65 paid.

Good hotel. The hotel rooms have recently been refurbished. The service is great. The room size was good. The bed is really comfortable. The room unfortunately have poor sound insulation, meaning that it feel like your next door neighbour is sitting with you. You can hear every conversation and noises. The WiFi is terrible, which is pretty poor for an hotel like this. Great location nearby the city centre. unfortunately, I couldn't enjoy the view due to the scaffold outside. No fridge/mini bar in the room.

Stay here a lot for work. Nice rooms, great location. Food's good and always great service

Parking is horrible. But rooms are great, we had to park in the cathedral because of the amount of workers working there. But overall its good.

Recently stayed at the hotel on a trip to Inverness. The hotel was wonderful- from the welcome at reception to the room, public areas of the hotel and the pool and spa area. Every member of the team were excellent - helpful and friendly. The bistro/bar and restaurant looked fabulous. The only downside of our stay was that we were unable to eat in these as they did notnhave a dog friendly area. The staff did offer to seat us in the reception/lounge area but that was not acceptable to my husband for dinner. Despite this, I would definitely return (probably without my pup) and would highly recommend the hotel.

What a gem of a place to stay, room was lovely looking over the river, little bit of work going on outside but nothing to bother the guests. The staff are what make this place wonderful, always on hand to help with a smile. Pool/Spa area is lovely.

The best staff. Warm friendly and nothing was too much for them. Can't wait for our next stay.

This little town is beautiful and welcoming, especially if you are on the way to the NC500. Cooling off in the pool and jacuzzi after all that winter walking was like a hug to my feet. The friendly attention made us feel comfortable.

Perfect hotel. Great location with a beautiful view, spacious and comfortable rooms, kind staff. The swimming pool is great.

My wife and I spent three nights including New Year at The Palace with friends. What a wonderful experience we had. The Palace is a lovely hotel with leisure complex,That was not too busy. We had afternoon lunch and three course evening meals. Food was always first class. All staff were always courteous pleasant and polite. Would recommend The Palace to fellow travellers.

Nice hotel, staff, company and location.

A wonderful Christmas break through coach company. Hotel lovely, food great, pool, etc an added treat, all the Staff were excellent and so friendly they went above and beyond - so a very big thank you to you all and best wishes for 2025.

Our dream place. Visited 3 times now and can't wait to return. It's... Just exceptional!

Lovely hotel and love the location very well situated

Hello, my 90 yr old Aunt and her daughter spent Sun 1st & Mon 2nd Dec 2024 in The Palace Hotel, Ness Walk, Inverness. The stay was excellent in every way. Eilidh (on reception) arranged a beautiful room overlooking the river. The room was luxurious and the nespresso machine was a nice touch. We enjoyed lovely coffees after 2 excellent dinners in the Brasserie. All the staff were excellent, in particular Jess provided excellent customer service on Mon night. The fish goujon tacos were to die for and the fish and chips was excellent with exemplary tartar sauce. Their was a good range of non-alcoholic beers and we were treated with dignity and respect. Ale was very kind to my Aunt and cousin on Tues morning and they were both surprised to hear she was Italian due to her headware & pale complexion. I myself was treated very well (by Eilidh and Ale) when making initial enquiries regarding my Aunt & cousin booking. It was their good customer service and adab (Arabic for conduct) that lead to our booking at all. If I didn't live in the town already I'd book in myself!!! Many thanks, Alan Robinson

We had to leave a night early because of how uncomfortable the mattresses was. You could feel holes through the sheet. The food has no taste. Zero flavouring. Charging way too much for something that you could make yourself (probably a lot better) or that you could go and eat in one of the many restaurants that are close by and at least make it slightly more worth the price. I find it shocking that so much is charged for a breakfast where beans are simply warmed up from a can and tomatoes put in the oven with zero seasoning. The 'fresh pastries' are all mass produced and baked from frozen, not what you imagine when you see the advertisement. The room service food was equally bad with the stuffed pepper having zero taste. These are the most basic things you would expect a hotel to do well - provide a comfortable bed and food and it failed miserably on both. If location is what you are after, there's other hotels in the center. Would not recommend at all and wil definitely not got again. A pity because the staff were all good and did refund us for the last night.

Probably the best you can get in inverness, very artfully decorated , courteous service, magnificent rooms, good breakfast

The room is old and the heating is not working well.

We are currently on holiday here, a lovely hotel with a cozy area with a bar, restaurant and even a log fire (no wood). The service is friendly and tried hard but could be more attentive. Breakfast is good and plentiful. The food in the restaurant was also good but could be hotter. The room is nice and big, unfortunately you can hear the neighbors' conversations and you hear every movement from the room above. There is no safe in the room but it is cozy. I would come back

Our 2 night stay here was cut short to one night due to the bad weather that was coming in that evening, so we decided to move onto our next location early, which thankfully, was a relief. The location of the hotel is amazing, with great facilities, however, the key part of a hotel is relaxation. The building work being done outside our window was noisy (I know that can’t be helped). However, our room (110) was above the gym, and the noise coming from that from start to finish was unbearable, as well as the noise from upstairs, you can literally hear every step someone takes, it was an incredibly frustrating stay. The mattresses are way too firm, and the carpet in the room doesn’t even reach the edge as I cut my toe on the spikes which are open by the radiator. The bathroom needs updating massively, and the bath took about half an hour to empty after a shower, which shows it hasn’t been cleaned properly. I believe our stay could’ve been much better if we had a different room, but unfortunately can only review on the experience we had with our particular room.

The location for this hotel is great! But, the room we was given was not up to par! The gym was directly below our room which made this extremely noisy (you could hear when someone was on the treadmill). The bathroom needs updating massively, every time we had a shower the bath would fill up with water and would take ages to drain. And the mattresses are way too firm!

Excellent option just a few blocks from the historic center. Excellent attention. Complete and delicious breakfast. Spa and sauna in perfect condition. Heated pool (personal taste needed a few more degrees). Bar with live music and very good prices. Free parking.

Simply put.... It's an excellent hotel! Reviews are always challenging, you always get those who complain miserably about stupid things which makes you worry. People love to to be angry. So let us tell you... We stayed twice here once in the main hotel building and once in the second building. Both times had a FANTASTIC room which was VERY clean and comfortable. Staff were LOVELY. If we are staying in Inverness.... We are booking this hotel.

Avoid it. Old bed, too short even for my 170cm, room has no mini bar and very noisy. The bed and the breakfast is the worst I had in Scotland for that price. We booked two nights and I consider to leave immediately and to book something else. A disappointing end of a great trip in the highlands. Never again.

Great food service and lovely staff.

Nice hotel with a nice spa area, very friendly staff. We felt very comfortable.

Everything was perfect, service, rooms and food cannot complain. Within walking distance to shops. Ideal.

Older accommodations, but amazing location.

Fabulous spa treatments here great deals to be had direct with them. Had facial and massage and foot treatment

Looking for the best place, the nicest people, well located and most beatiful views to the Inverness City and river, definetly you have to stay there in Best Western Inverness Palace Hotel and Spa. One of the most paceful and charming places in UK! Thanks to let Us live magic moments there! Daniel

Good location: near the center Some rooms are outside the main complex and there is no lift to access them: you can ask for a porter service. Small, clean rooms, equipped with kettle and hairdryer.

My stay so far has been so nice . The food was lovely and the staff were so nice to which you hardly find anymore so that made a nice change. Holly serving the drinks was a pleasure and her customer service was out this world so thanks

During my recent stay at the Best Western Inverness Palace Hotel & Spa, I found many aspects of the experience delightful, though there were a few minor drawbacks. I stayed in room 107, which was overall a comfortable space. The bed was cozy with high-quality linens, contributing to a restful night's sleep. However, the room did have a downside in the view – it overlooked a tiled roof, which was not particularly appealing. Additionally, the shelves in the room were not deep enough to effectively store clothes, which made unpacking and organizing a bit inconvenient. Despite these minor issues, the room itself was well-maintained and offered a pleasant stay. The spa at Best Western Inverness Palace Hotel & Spa is one of its standout features. The pool is spacious and well-kept, perfect for a leisurely swim. The sauna and steam room facilities provide excellent opportunities for relaxation. There is also a jacuzzi, which operates on a timer. At times, the jacuzzi was quite busy, which occasionally made it difficult to enjoy without waiting. The spa offers a variety of treatments conducted beside the pool area. Although I did not make use of these treatments, they seemed popular and well-regarded by other guests. The hotel's location is truly fantastic. Situated on the bank of the River Ness, it offers a picturesque and serene setting. The proximity to the town centre is another significant advantage – just a two-minute walk brings you to the heart of Inverness, where you can explore a variety of shops, restaurants, and cultural attractions. This convenient location allows guests to enjoy both the tranquility of the riverside and the vibrancy of the town. In conclusion, my stay at the Best Western Inverness Palace Hotel & Spa was largely enjoyable. While room 107 had a less-than-ideal view and the shelves could be more practical, the comfortable bed and clean environment were positives. The spa facilities, despite occasional busyness, provided a great way to unwind. Coupled with its fantastic location on the bank of the Ness and close proximity to the town centre, this hotel is a solid choice for visitors to Inverness.

Great place to stay, right on the river and close to the town. Some rooms are very small ,others are large. Some have great views, others don't. Good food and plenty of it. You won't go hungry while staying here.

We were with a tour group that took us there for lunch

Staff were amazing 👏 food was delicious and the room was spotlessly clean. Receptionist Fiona and the young Spanish lady were lovely a credit to your company.

lovely hotel in a beautiful location right on the River Ness.

Great sets of workers,serving cheerfully.

A little disappointed at the cost of our room this year, stayed on numerous occasions, but, because of cost this year, will not be staying again.

We stayed Easter week with Giles coach tours. The hotel was beautiful and our room was lovely and comfortable. Service in the restaurant was very slow and poor. The food and portions were bad. Almost all guests had to order a side of chips to boost their portion and the food was very bland. One gentleman was served a boiled chicken breast sliced up with a handful of chips on a side plate, as his main meal. One member of staff set a dish down with one boiled potato and some green beans (to be shared by 4 people) long before meal arrived and her comment was that it was because the guests were "moaning". We had booked a deal with open bar between 7pm and 10pm, only to be told that this was now reduced to 4 drinks per night! Breakfast service was chaotic, with guests having to wait in reception for tables to become available.

Lovely hotel, friendly staff. Very busy hotel.

I paid £165 for a double room. Since the hotel is 4 stars I expect at least a safe and a minibar. I'm 175cm tall and my feet hung over the bed. The price-performance ratio is definitely not right here. The only positive thing is the location

Terrible in terms of value for money. The room was tiny. The bathroom not sanitised. The bedding was not changed after previous visitors. Don't recommend 😕

The hotel is beautiful, the rooms are super spacious, the spa is great! Arriving after a day of snow and wind and getting into the hot tub is priceless. The attention is spectacular. We really liked that there were complimentary fruits. The bar food is great and having a Starbucks in the hotel is the best!

Would stay here again! The staff were lovely and the room was cosy. Got to use the pool and sauna which was extremely relaxing. Great location as it’s only across the bridge from the main centre.

Nice looking hotel, but the floor in the rooms are very squeaky and the pillows are overall bad. Room size is good, but missed a refrigerator.

We absolutely loved staying at the Best Western . The area was wonderful.. very convenient to great restaurants, pubs and fine music.

This hotel is fantastic,right in the town by the Loch. I'm disappointed didn't have a Loch view despite requesting one. However, the location is fabulous, and hotel services are excellent , Defo be back. Maybe next time get a room with a view, then it would b💯%,

They claim to be a 4 star hotel, but the service is average. Rooms at the back are noisy, you can hear the neighbours. Staff do not like customers, you walk into the hotel anonymously. You expect more if you pay more, at least personal service with a smile.

A very good 5 star hotel stayed 4 nights on a coach trip from South Wales. Very good location overlooking the river Ness,short walk to the town centre Very good welcome from the manager All staff were friendly and competent Dinner and breakfast was exceptionally good. All in price included wine with dinner free bar from 7 to 10 each evening,cream tea at 4pm and a packed lunch each day Will definitely return.

The Palace is lovely and in a great location but it’s the friendly, efficient staff who make it a pleasure to stay there.

My Granddaughter (12) & I had a fantastic stay from 22 - 25th Feb. The hotel is beautifully decorated , the beds were so comfortable , nothing was too much trouble for the staff (who were all very friendly) & the breakfast was amazing. The pool & jacuzzi were fantastic at the end of a long day sight seeing. Our room had a beautiful river view. It is in easy reach of the main shopping area , bus station & railway station. There is nothing to fault the Palace Hotel on , it was perfect.

Absolutely stunning hotel next to the River Ness. Very short walk to/from the center of town and the train station. My room was comfortable and clea . The staff were all lovely and helpful. The breakfast was delicious, but the same everyday.

The staff are always very friendly and the upgraded gym is a fantastic facility!

Great location, lovely room and the staff were fantastic. I was in 306 which was a bit noisy at times but nothing to disturb my sleep. I'll be back in this hotel next time I'm in Inverness.

Great location for us as we were going to the theatre which is a 5 mins walk away