Benugo Café at John Lewis in City of London, Westminster

This is a review for the place to eat on 6th floor, but there is no listing on Tripadvisor, so please pass this on. !! Called in here, from Suffolk twice in August on the way to Hillingdon hospital to visit a sick parent. The food was okay, but lukewarm and very expensive (£2.50 for 7 chips) The cake was £4.25 per slice and was definitely not fresh. We did not have time to complain as the queues were horrendous and the staff a bit gormless, so we ate and left as we were on a time constraint, but one would expect more of John Lewis. I foresee this to be the next high street casualty !

Meeting my son for brunch, travelled from Devon. Sartouk a host was very helpful and welcoming. Great service. Would reccommend.

Great customer service, delicious coffee and tasty food - very good selection for vegetarians. I will definitively come.

Very pleased with the atmosphere of this place. Super quiet and cosy. Selection of nibbles and snacks as well as proper sandwiches is amazing! We’ve tried quite a few and impressed with quality! Great place for a shopping break lunch! 👍

Best coffee in town, staff friendly and super professional. Chill vibes for a nice breakfast with friends. Super central.

Very miserable service. Had something happened in the kitchen? Seriously scratching my head to remember the last time the till assistant failed to smile, say please or say thank you in a cafe. A very poor reflection on John Lewis indeed.

I had high hopes for coffee and pastries after good service at JL in years gone-by. There were no plates available (it was not busy) so the pastries were served on saucers and the cutlery did not match. The tables had not been wiped and the ledge by the window was filthy. Cash is not accepted - only cards. Those things did not alter the fact that the coffee and pastries were good, but at the prices charged better service is expected.

I had an hour to kill so came here for a coffee and to read my book. It is modern, light and airy and my americano coffee was very good.

Just buy a drink! OK just sit down, and to chat, and use WIFI. Not very busy - probably due to the food!

very welcoming staff, recommend! my drink was perfectly made and the experience itself was very relaxing

Mistakenly thought this was a John Lewis cafe. Dreadful experience. Surly service. Had a cheddar and chutney baguette which was supposed to be toasted. The outer edge was warm and the cheese inside was still fridge cold. The pricey scone can only be described as tasting like hay from a stable. Ate the first half and thought maybe the baguette had affected my tastebuds so waited 15 mins before eating the second half which I quickly abandoned. It was awful. Hot chocolate was tasty but barely lukewarm. Would not recommend this when you can travel another couple of floors up and use the John Lewis cafe. How this franchise was approved is beyond me.

Shocking prices at Benugo John Lewis Sloane Square - £4 for a scone with butter. Live locally but will not be returning.

The very small café is on the first floor of John Lewis. It serves a very small range of cakes and salads. All items are served in takeaway cups/containers, no crockery or cutlery (wooden forks) as they have no dishwashing facility.. All items are pre-packaged we opted for the carrot cake which nice and moist. I get the feeling this café is for people who just want to stop and sit while their other half’s do some shopping! If all you want is a hot drink in a takeaway container and to rest your legs and this is fine but I would head to the fifth floor if you want something more substantial and crockery.

The service is definitely friendlier but the tea is the same- how much does a tea bag cost? Clipper Organic comes to 4p a bag, retail price & we pay over £2 for rubbish. Think about it? Much cleaner now, too.

Popped in here yesterday and enjoyed a lovely afternoon tea for two. Lovely staff excellent service.Good choice of cakes and sandwiches. Only criticism a few too many tables squeezed in

Travelled to London for meeting and came in for coffee to prepare. 2x pots of tea and a cake. Tea cup dirty, spoons water stained. Sticky table. Water glass with lipstick mark. Water fountain placed on split window sill with black damp stain. Staff distant and no interaction past taking order. Really disappointed and wouldn't return. Expensive and lacked the touches you would expect.

Probaly been better if Basil Fawlty was in charge!!!!! No way to heat scones and the cups were filthy. Apologise???? No way

Quiet and hidden. Tucked away on the first floor of John Lewis, serene and calm. Sat for ages, so peaceful. Staff were friendly and just let you be. Will be going back often.

Good stop of for a hot chocolate & cake located on the 2nd floor of John Lewis Quick service & very kind waiter. Recommend their hot chocolate

While your wife is out shopping, head to benugo and wait. It’s above average prices but not outrageous, it’s self service and comfortable seats.

I often call in to the Benugo (on the second floor of John Lewis) for a coffee on my way to meetings. A small Americano is £2.80. Lots of cakes, scones, and similar available but I find these a touch on the expensive side. I'm...

BENUGO CAFE at John Lewis Had a quick bite here . Ordered what the Brits call a ham & cheese “Bloomer” - basically a sandwich, a salad and an Orange juice all of which were good . The hot chocolate I had could have been...

Good selection of lunch time food, including Salads, sandwiches, Baguettes and cakes. Not overpriced and totally delicious.

During a weekend in London we decided to stop off here for a rest and bit to eat. We visit the local John Lewis regularly and never disappointed and unfortunately the London one did not match our expectations. The cafe was very busy but that...

REflects poorly on John Lewis Brand...... Chocholate cake was dry, they forgot to make my tea ( I had to remind them twice), and the tables are dirty and scratched. Service was so slow....... Avoid!

I visit regularly for their blueberry muffins and hot chocolates! Always quick service, and nice place to catch up with colleagues and friends.

The staff are not welcoming, the tea is the worst I have ever tasted & the old cakes are over-priced. Shame that JL allows this kind of rubbish in it's stores!

We were only intending to have a drink but there was an offer buy a cake and get a drink free. We succumbed! My choice was cherry almond square, large portion and good flavour. Went down well with peppermint tea

We popped in for a coffee and snack after an exhausting shopping experience. The staff were friendly and very helpful. The fruit scones, jam and cream at 3 pounds was enjoyed, as were the pots of different teas. There was quite a range of cakes...

Very cramped and crowded with little choice. However the staff were very friendly and helpful which made all the difference

My wife and I stopped by at 13:30 for a snack Aside from everything being very expensive it was a very bad experience Latte & blueberry muffin Americans & fruit scone I had to bring the latte back as it was cold — not sub...

Great for a break when shopping in Oxford street area. A good lunch, in a nice setting. Plenty of tables, self service which means you have to carry the tray but there is a good choice and food is well presented

Not a huge choice, but the vegetable frittata was something a bit different so we both opted for that. Could be served cold or heated, and although we asked for ours to be heated it wasn't very warm. I had salad with mine, which was...

This is a nice cafe in John Lewis the service is excellent and if you are lucky to find a table have a cup of tea and something to eat here. The wraps are good.

OMG I have never experienced such bad quality of food or service and poor hygiene standards: Stale scone in water glass with no spout so drips everywhere Cup smelled very dirty

We had breakfast on the fifth floor in John Lewis Oxford street. It was well worth the trip they had various amounts depending on how many items you have plus a slice of toast. Plenty of room and very clean. The waitress Yvonne was very...

This cafe in John Lewis should be closed down as it is not following the legal requirement of providing written allergy information. I asked what I could eat which doesn't contain wheat and nuts as I suffer from anaphylaxis and I was told "No nuts...

Awful disgusting cappuccino never come here...the taste was incredible made me feel sick. John Lewis do something

It was a pleasant little interlude after hours of shopping at John Lewis. Prices were steep, and the serving person actually warned me away from getting a salad with my slice of broccoli quiche, hinting that it wasn't not worth it. So I just got...

Pleasant little cafe with a decent range of snacks and drinks, all at practical prices. The place is clean, the location is great, the staff are pleasant and the refreshments are fine. Just one issue, there’s just not enough tables and chairs.

I don’t know where to start with yesterday’s service. Rushed, rude, lacklustre, everything was a chore. The cake area was dirty and badly presented, Tongs were filthy, no plates to put your cake/ no knifes, spoons for the teas etc. When asked it was very...

Benugo's arrival at John Lewis Stores in London is good news. I've eaten in their other outlets and have always been impressed. Very superior coffee, delicious cakes & pastries. Definitely makes a welcome change to the usual John Lewis cafe food on offer.

We were in need of refreshments whilst having a shopping day in Oxford Street The Benugo cafe certainly fitted the bill with good choice of savouries and sweet cakes etc, great coffee and tea, all with the added bonus of finding a table by the...

My wife and I stopped by for a quick snack and coffee a few days ago. I chose a cheese and tomato sandwich while she chose a pasta salad. Both were very fresh and tasty and I really enjoyed my coffee.

I had to skip lunch the other day, heading for a West End matinee. So I fought my way down Oxford Street around 5 pm and stopped off at John Lewis. Benugo is on the 2nd floor and, knowing some in-store cafes can be soulless,...

we don't recommend lattes here they're not good they taste bad also bad service and very expencive too!!!!!!!!!

Had coffee with a couple of friend coffee was ok.. nothing special not much to eat arrived at 12.00 pm but the counters where empty.

I am a fan of Benugo cafes and restaurants. This place had quite a lot to offer, but the table's were far too close for comfort. I'm sure they were trying to maximise customers, but for me, I don't like it, when you have to...

Staff a bit offhand - chatted to each other while serving me - but coffee and fresh scone good, but expensive at £6. Better to go to a standard coffee place

Really small ,squashed when busy and staff that appear to want you to pay,gulp and leave.Wouldnt bother unless you really need a coffee.Go somewhere else where the staff appear to appreciate the custom.Only good thing is the location beside spotlessly clean bathrooms.

From the moment the supervisor yelled across the cafe at the servers "speak in English people please" I was less than inpressed. I did laugh at the loose leaf pot of tea which was actually a tea bag in a tea pot, nothing loose about...

Visited Benugo in the Oxford Street branch of John Lewis. The cappuccino was smooth tasting and the pot of breakfast tea was fine – no thrills in view of the cost. Both the blueberry muffin (at £3.50) and the small mince pie slice (at £3.20)...

Idyllic Italian coffee haven in the midst of shopping madness in Oxford Street. We had a great coffee (made by Koomy). Yummy cakes. A perfect break to rest our tired feet.

We used to go for coffee in the John Lewis coffee bar on the 3rd floor but this is now given over to office furniture. The replacement is Benugo, far more expensive with a poorer selection. In future we will go to The Place to...

We ordered hot chocolate and I had a look at a cake to share but £3.20 for a slice of lemon drizzle or a smallish piece of Millionaire's shortbread was too much. The hot chocolate (£3.00) was not as hot as I would have liked...

I would advise anyone against visiting this cafe in John Lewis.The only thing in it's favour was that it was quiet when I visited but I can now understand why.£6 for a tasteless scone and a coffee.The table-clearer,the slowest that I have ever seen,left at...

Clean light and good service, it is not part of thr JL group, the sandwich we had was lovely and thye place clean and light

Too expensive for a self service place (carry own tray) plus exaggeratedly unenthused staff. Mediocre food.

Fast efficient service Nice coffee. Had pastries as breakfast which were fresh and nice Plenty of places to sit. Quiet calm place ideal for an informal meeting or catch up

We popped in for a quick meal while shopping. I had a toasted sandwich, cappuccino and a small tart. My wife had two pieces of chicken, she declined the third piece and some rice and beans.....bill £26.60.. The crockery was up market and I asked...

On an evening visit after work, I had heard good things about this cafe but was very disappointed. Rude staff who looked utterley bored with their jobs, I was unnecessary made to wait for someone to take my order when there was no queue. Coffee...

good range of products and as always nice coffee ;)) well done guys you did really nice job.. i like it. i am sure everybody like you .. maybe they need time to discover you ;)

A bright, clean cafe in this busy Oxford Street store. A range of fresh and interesting cakes. Good to have real milk. For a cuppa it's far preferable to A Place to Eat.

Lovely and tasty corner on the second floor of John Lewis, the self-service café serving all kinds of freshly made daily specials, from salads, toasts and sandwiches to oven baked dishes. Delicious cakes and scones from their London bakery, a selection of speciality teas, and...