Ben Nevis Highland Centre in Highland

Reasonably priced, conventional Pay and Display (ticket) parking (not ANPR parking mangement which makes a nice change). Knowledgeable staff in visitors centre to advise you on your trip up Ben Nevis. Café and toilets available.

Massive area with a vast array of goods to be had. From clothing to souvenirs.

Shop was OK, but the toilets were disgusting. Very disappointed

It was OK, lovely views, friendly staff.the only negative was the cost of the cheese and onion pasties, in fact all of the food seemed expensive for what it was £6.95..

“Go your way” Unless you're in distress mode because you're flying back this evening and you haven't yet found the souvenir gifts to bring back 🤣

They have some good bargains and excellent coffee.

Unfortunately this useful stop is very badly let down by the food. It clearly comes from a low quality supplier. I definitely might compare it to school dinners from the 70's. You really can't expect clients to eat this in the 21st century . We are too well travelled and used to better, everywhere. I know getting good chefs/ cooks is difficult but this is altogether a very low bar. Please,for yourself and others, just do better?

Touristy dreck in a marvelous location

Nice shop , can't believe whisky was as much as £17 over RRP some bargains restraints was closed before 3pm.☹️

Horrendous, we arrived and stood in a queue for a breakfast in the restaurant. Appeared to have 2 or 3 staff members walking about ignoring people, one member of staff on the till who had been sold down the river and had no clue if they were serving breakfasts. Wound up with people leaving, including us. Huge place like that with one staff member trying to do everything. Avoid

Very good for all things Scottish

Went early for breakfast. Nice to be able to choose exactly what you want. Can imagine it's a nightmare when the coaches roll in. Someone commented about not being allowed to eat their own food in the cafe. Get a life, there are plenty of signs and NOWHERE allows this.

Normal tourism rubbish. Ok for a look around

We Have Just left the Ben Nevis Woolen Mill. A Coach Party of 20 Foreign Vistors. The lady Employee with the Black Curly Hair And Glasses Has To be one Of The Rudest Woolen Mill Employees I Have Ever Came Across To The Guide And Passengers. This Lady Is Really Helping Scottish Tourism In Fort William...NOT..

The lunch is pretty bad, I can't recommend it. We ordered fish & chips. The fish was dry and the fries tasteless. Throw in a handful of frozen peas. The ready-made sauce was served in two small serving bags. Not like this.

Nice, friendly service, wide selection of Scottish goods.

Good place for a pit stop when doing one of Scotland's tours. Has a restaurant with decent food and a good souvenir shop. Would definitely recommend.

Rather good range of cotton trousers and woollens. Plenty of choice at realistic prices. Small whiskey emporium also with branch of Ponden Mill and cafe.

Went to have lunch and shop but not dog friendly as stated on the website so had no lunch and did and did NO shopping

Our tour bus (CIE) stopped here for lunch and shopping on our first full day of our tour. I almost turned around and went home. A terrible welcome into the Scottish Highlands. The cashier in the gift shop was literally screaming at a customer, and the lunch counter line was WORSE than the customs and immigration line returning home. Literally. By the time I got through the line, all that was left was a cup of lukewarm leek soup (1.5 stars - do not recommend) and a stale roll that I think they probably pulled out of the shelter donation pile. I will be telling my tour operator to never stop there again, of course, but if anyone is travelling independently and looking for a spot to stop, please try to make it 45 minutes further up the road to Ft. Augustus - lots of spots to stop and you'll enjoy that Scottish hospitality that you won't find at Ben Nevis.

Plenty of tartan goods, ladies and gents clothing available. Lots of Scottish themed gifts available from pocket money prices to more luxury gifts. Cafe on site. Good parking opposite shop.

We pit stopped here on our trip to the highlands and were welcomed with utter rudeness and no understanding. We were carrying our own lunches as we are fasting for a religious holiday, the lady asked us not to have our meals here even though our trip organiser had mentioned that we can get our own lunches and have it here. We also saw that others eating their own meals but they were never asked not to eat inside. Is it discriminating?? Never visiting this place again!! Manager kept talking about us with other colleagues and giving looks even though we ended up eating outside in rain and getting a coffee from this place.

Not even a cafe far less a restaurant! Nipped in for lunch whilst on holiday and was presented with 3 items on menu; pie, sausage roll or macaroni and chips. I opted for the pie which I could not even get my knife through! Very disappointing, welcome to Scotland!

We got some adorable gifts here for family & friends during our visit to Fort William and we also went for breakfast on our last day before the drive home. Lovely experience all round, the food was delicious and hot and the ladies inside the actual store were very welcoming and polite. Would absolutely come here again!

We stopped to eat on the road: disappointed with the meal. Canteen style with very little choice, average quality -, expensive for what it is

This is my first time in fort william and I found the shop was awesome the staff were fantastic

Passing through Ft William and browsed this outlet, did some shopping in H & M

Lots of information and very helpful staff to answer questions

It's ok... Lots of commercial tartan stuff for the tourists

Good place to have a meal, buy some souvenirs and use the restroom.

Where do a start totally filthy the toilets should have a sign enter at own risk even the tourist were complaining

Loads of great stuff at great prices

This used to be a wonderful venue for meals and shopping but lately has declined drastically. Well understaffed although the staff there are nice. I visited for breakfast, arriving at the usual time of 9am, only to find a sign on the door stating that "due to staff shortages we will not open till 10am. Meaning I had to wait in the rain for an hour as there was nowhere else that I knew of. If they can open at 10, what is wrong with opening an hour earlier? I visited again a month later, this time arriving at 10am, and entered the restaurant to be confronted with a sign indicating that "due to staff shortages" we will not be serving breakfast. This place needs to get its act together, or they will lose much trade, mine included

Great shop for stocking in on Scottish souvenirs. Decent whisky and alcohol selection, clothing part and food.

Avoid like the plague if not you will catch of the state of the toilets toilets cracked smell filth

The food was extremely bland. Additionally, the portion size was quite small. If you have the time, find another restaurant.

Surprisingly tasty and affordable lunch at a roadside tourist business. Try the soups! Sandwiches and hot entrees look good too.

A tired place which is dull and old fashioned. Nothing to shout about at all, the food in the cafe is average quality nothing to shout about. Staff friendly and helpful. The place is clean but we wouldn’t visit again, a bit of a let down

This place is NOT prepared to be a touristic stop by. There was almost no food (and it was 12pm!!!), and whatever was there looked and tasted awful. Service is extremely slow and inneficient. The only reason I had to go to this place is due to the tour I was in, so I had no other options as we had only 40 min there. So, if you are not obligated to go there (by the tour guide), DONT GO,

Used toilet facilities first - clean but desperately need an upgrade. Had a bacon sandwich and coffee in the restaurant. Good value - not the best quality but for price we were very happy. Really lovely staff working in there. Whisky Shop - so overpriced. Don't buy anything in there - you'll get cheaper and possible even a better selection at the supermarkets. We purchased a bottle of whiskey (can't recall which as it's not my tipple), for £48. It was £35 in the local offy. Lots of tourist tatt - great if you're in a rush to buy something but most of it is overpriced.

Terrible food, terrible service. Waited some time for someone to acknowledge us then serve us lukewarm food from metal trays. The sausage will haunt me for days, and the coffee was half a cup of lukewarm beige. To top off the joyous experience, the shop you have to walk through was full of all the old tourist tat they got rid of from the Rotal Mile. Avoid, there’s better places in town and a Costa up the road.

Wow breakfast cheap and tastes great, lunch cheap what a fab place to stop have good food and the shop is brilliant has really quality items clothes

Popped in to escape the rain. Free car park. The cafe was spotless, the only member of staff on duty was very helpful and friendly. All cakes were individually wrapped, so very hygienic. We had scones with jam and cream. Scone was fresh and a good size, jam and cream were in sealed pots. Also a hot chocolate and a peppermint tea, both good. Store quite interesting too.

Move coffee, staff and parking.

Breakfast is a decent quality, lovely cup of tea, staff very pleasant and helpful.

Stopped for breakfast, food cheep, sausage tastless, bacon thick and chewy, all other items dry and warm, coffee not nice. Staff were lovely.

Wonderful scenery, nice cup of tea

Excellent selection and friendly staff.

Lovely shop to look around. Had a snack in the cafe, very nice and reasonably priced

Excellent choice of Scottish souvenirs and products. Restaurant was large and offered varied menu

Great place for all your outdoor clothing for hill walking

Great gift shops with a variety of products including scottish gifts, Christmas gifts, clothing and a section with alcohol. Loads of deals on local jams and shortbread biscuits!

Great place for Scottish themed items and a bite to eat

Great place to buy all your gifts good clothes and a good cafe

It's OK for a shopping store. Some items were half price but it's same items as in town.

I suggest going in every different season because items change, lovely place for gifts and novelty items

Bought loads 🤣 brilliant. It's now Ponden Homes. Worth a visit for goodies to take home

This place had something for everyone. Has a coffee shop, lots of clothing, souvenirs and trinkets, toys for children, local produce, a wee whisky shop. Worth a look. Mainly a tourist hotspot

A taste of Scotland in one shop. If on a whistle stop tour of the Highlands, you can get all your momentoes here and Scottish clothing for All. Pleasant staff too.

Ok but be careful when you purchase wool sweaters they are acrylic and not purchase wool

Best of soup and gifts are plentiful.

Very good place to shop for gifts and souvenirs

Nothing to shout home about shops in the town offer more

A bit like Edinburgh woolen Mill used to be. Clothing and Highland souvenirs. Cafe/restaurant selling sandwiches, and hot food, drinks. Soup was home made and very nice.

Lovely place well worth a visit

stopped for a coffee and a traybake asked if they were Gluten free was told yes 2 bites and realised they were not gluten free also some staff not wearing masks

Offers a good range of gifts, clothing and whiskies etc. Cafe is basic but OK, although we only had coffees nothing to eat.

Friendly staff, good range of Scottish gifts and a good cafe

Very dissapointed!!... The staff are so rude and racist. I don't know how did people gave good reviews to them as their customer service is so poorly. Never visiting their shop again

The Center is fine but the toilet opening times are crazy. They open at 8.30 and close at 4. It takes most people 4 hours up and 3 down. If you are walking up Ben Nevis then it’s pretty poorly managed. The restricted toilet times probably explains why we came across numerous people stopping for a no.2 next to the path on the way down. It’s 6 quid to park. Add another quid to extend the toilet times if that’s needed. Surely having walkers able to visit a toilet before climbing is common sense.

Had to wait so long to order, and then waited a long time for the food. We had to get the money back, only 3 minutes till the coach leaving when our food was finally ready. Left without having lunch is not great for a 12 hour long coach trip.

Wanted 30 min to order, and 20 min before the food come, left us 2 min to finish it, good part is I got my money back without too much difficult.

The food was really tasty and fresh. Such a shame it was so quiet. Shop is really well stocked of souvenirs. Lots of parking, worth stopping by.

Superb selections from clothing to housewares, great friendly and helpful staff.....pop in and say hello!

Lovely helpful staff, we will visit again.

Great selection of West Highland way and Ben nevis merchandise

We went in the West Highland Restaurant, but it turned out to be more of a cafe than a restaurant. We were up for a nice coffee and nice cake, but in the end just had a coffee and KitKat as the what was available looked dry and old fashioned. Also there was a strong smell of old cooking oil which put us off. The coffee was also not very good. We don't know if this was typical, but it reflects our experience as the worst we experienced in a 2 week trip in Scotland.

We stopped by whilst on holiday for drinks. £3 for mugs of Hot Chocolate and Coffee, which were supposed to be large, but we’re just standard size. The drinks weren’t even brought to our table. The cafe was almost empty. In future we went to Weatherspoons for £1 a cup which was brought to us.

Popped in, 10 minutes before closing on our way out of Scotland. Found some bargains and the two servers helping were really nice and pleasant. Recommended.

We came here for a afternoon tea which was really nice and great value for money at £15 for 2 people. So much so, that we returned on the last day of our holiday. Not too big like some in the area at £15+ per person.

Always visit here. So much to look at and nabbed buy.

This is as good as Costa ,it does good coffee the food is wholesome and warm ,service is good . I liked it

Handy for a food stop and stroll round the shop before going up the Glen.

Glad reopened , pity not opening till10 am as breakfast better earlier from cafe

Quick visit for coffee, clean and covid markings very clear

There were 2 meals on offer chicken burger or fish and chips. This is understandable in these times. The portion of fish was small, batter hard and fish dry. The chicken burger thin and dry. If you are going to have a restricted menu at least have what you have on offer a good quality. There was only one other table occupied at lunch time. I am not surprised if this is what is being served.

Popped in for lunch . Good food , easy parking just off a roundabout . Great for travellers passing through Fort William or for a browse in the large shop .

Lots of choice, reasonable price, staff helpful,

Excellent shop Excellent food in the cafe

Nice ,clean restaurant. Very pleasant staff. Good food..

Great food and shopping although the assistants rather ignorant

Lovely and knowledgeable staff, good selection of gifts, clean and welcoming store

Staff very good looking after customers,when emergency happens manager and supervisor very quick to react to incident on fri

Edinburgh Woollen Mill by another name in my opinion. Disappointed. I was looking forward to something new and innovative.

Enjoyable morning fantastic scenery

Always a delight to go to this shop, first class service

Good selection of very overpriced items.

Great choice of goods and a great restaurant.

Excellent and friendly staff and lots of products to choose from. A must stop for a first time visitor of the area

In the proximity of Ben Nevis peak and Fort Williams city, we arrived to Ben Nevis Highland Centre - restaurant and shop, where we drank a glass of Scotch whisky, and a couple of very good coffees. The excellent atmosphere, together with the wonderful panorama...