Bella Italia - Lakeside in Thurrock

delicious food, presented well. including cutlery 👌

lovely waiter called Monique could tell she was working really hard so lovely will come again

yum food nice garlic bread yuuummmyyyyyy

bland food disappointed as usually good

As always wonderful service, Maria and Valery both are amazing and the food was very delicious.

Fab evening meal, the robot serving was very cool Funny and helpful servers - Monique and Martyna were great:

Monique & Martyna was lovely servers and very helpful! Thank you for a great experience and being so kind to my little girl :)

Came on a date night with my girlfriend Martyna was lovely best server we’ve had

Carbonara was tasteless, pizza okay. Service was alright, if you’re looking for value for money I wouldn’t come here Also they have now got robots that do the job lol. Might as well have self service counters too

Staff great! Monique and Gali great hosts

Munique and Maria were fabulously friendly:) we'll be back!

Monique was an amazing host, lovely food, lovely atmosphere

Fantastic ambience, great food. Valentina was great and very polite as the waitress. Service overall was great

Excellent and attentive service by Monique

We were served by Monique today.. what a,great server . Nothing was to much trouble.. had a smile even though it starts get busy.. actually we visit often and she always serves us.. top member of team

Our waitress Daniela was lovely - so friendly and a pleasure to have looking after us

Valerie was excellent. Great customer service, everything was on time and the food was great. Valerie made the experience just better with her professionalism. :)

Shoutout to Monique, very warm and friendly, great banter, made my evening.

Tasty food, you don't have to wait long, great service, nice atmosphere for such a large restaurant. I recommend the amazing BBQ ribs. 👍

The best food 🥰 Martyna thank you 😘

Very good food and amazing service, highly recommended!

We had a lovely lunch as usual the atmosphere is lovely and Galo was very lovely! Very helpful staff and everyone is so friendly

Really lovely place, we always have a lovely time Galo was really friendly and very helpful! All the staff are amazing

ordered cheesy chips got normal cold chips, not pleased

Monique looked after us this evening, was helpful with recommending us our food (which was spot on), checked in with us regularly, was chatty and extremely welcoming. Unfortunately there was a table who were clearly there to get a free meal. Monique emphasised, offered them reductions on their meal, and acted in a completely professional manner towards their unreasonable demands. A recommendation should be made towards her professionalism. Absolutely AMAZING waitress, would come back again because of her, she is a true asset to the company!

Staff was really friendly especially Martyna and Maria really good experience

What a lovely lunch the waitress Valerie was amazing. Nothing was to much for her.

Valentina was our server and she was amazing . She was very polite and make sure we had everything to celebrate my parents anniversary . Thank you so much our highest appreciations :)

Prompt and very good service by Maria

Always nice food and service. Same waitress is always friendly.

Gallo was very helpful, he was very polite and helped me with everything I needed/asked for would defo recommend Bella Italia lakeside as he made it a pleasure experience for me.

Loved our hostess Maria she was so sweet

Great service, team are always really friendly and attentive would highly recommend 🩷 Galo is amazing!

Good service and nice food. Galo is amazing!!

Thank you to monique for making sure we had the perfect birthday meal everything was perfect! X

Brilliant service and such lovely restaurant , super clean and food came out good timings. Will definitely be back.

Service was great. Credit to Monique.

Very friendly and helpful staff.will come back again.

Monique served us & was very professional & knowledgeable in recommending different dishes to us. Food was served fast & great atmosphere with a table overlooking the lake. Very enjoyable experience at Bella Pasta Lakeside

Staff are lovely as always, very welcoming and also food was delicious as always x

Good food, amazing fast service from daniella who recommended good dishes and was brilliant.👍

Came to Bella Italia at the Thurrock lakeside restaurant for my mums 86th Birthday. Party of 8 and all travelled quite far as this is my mums favourite restaurant Couldn’t fault it. The service was amazing, the food delicious and the atmosphere was incredible Was served by a lady called Maria who was so lovely. She did everything to make our dining experience for my mum special. She was friendly kind and could t do enough for us. Also Galo was also brilliant,kept making sure we were all looked after and he too was friendly Would definitely recommend Bella Italia lakeside

Great food but was told to download there app so I did. The app gave me a £10 off coupon but the manager claimed it could not be used as the store wasn’t updated. Not my problem she should have honored it. She about many people upset about the same thing.

Such an amazing place to visit. The food is amazing and staff are always with a smile on their faces. If you don’t know get to know!! Definitely worth giving it a visit ( ask to sit by the window the views are amazing

Very pleasant, nice food and nice service. Definitely I will recommend to everyone.

Very nice food and a good service, always top ten , recommended

Maria made our family meal really special, really including our young daughter in the experience. Our daughter loves the robot waiter but preferred Maria.

Enjoyed Bella at lakeside Maria our waitress very friendly and professional

The food was great, came really fast and was very well cooked. Unfortunately this was overshadowed by the poor service. The staff were all rude and made us feel unwelcome in the restaurant. Such a shame as the food was great.

Definitely better than the Bella Italias in central London. Bbq chicken pizza, Ribs, fries and the new chicken fries are great here. Would recommend

Had a lovely meal with my family at Bella! Lovely atmosphere and they have a ROBOT! To deliver food. This place is a must to visit

Came for a quick lunch today. Was greeted quickly and welcomed in. Martyna served us and was funny and attentive. Was delighted when our food arrived on A ROBOT. WHAT!!!!! 10/10 will defo be back.

It was our first visit to the Lakeside Branch, first impressions were somewhat good. We got seated straight as we came through the door, which is a great first impression although it would have been more appropriated if we got seated with a little welcoming conversation starter and a smile, rather than a 'I had enough' facial expression. We understood the hot weather might have an effect on everyone's mood but at the end of the day, we are paying customers expecting more than excellent customer service. Although the robot delivering the food is a good idea for when it is busy and big food orders, it would have been quicker if the food was delivered by hand especially for a table of 2. Valerie that took our food order was the only decent host we liked & straight away corrected the chef's starter portion mistake, we liked her enthusiasm otherwise we would have rated 3 stars. The food itself was exceptional & arrived hot. I also understand that people have smoking habits but to leave the Bella Italia entrance to see three members of staff with a restaurant full of customers smoking on the side of the balcony is another possibility reason why the service was slow, not a great last impression to be honest. Bella Italia Lakeside is lucky to be getting a four star review to be honest.

Valerie was an amazing server! Thank you

Today we visited with our 6month old who was in his pushchair. we was was told that we were not aloud to have the push chair next to us or near the table , the lady at the front desk said that it was policy and she would get in trouble. Whilst we understand health and safety were the push chair was positioned no one would have had to go past or pass hot food over, we was offered a highchair but our child is far to small and unable to sit up. we was told that nothing she can do as she is responsible for safety. What concerns me is that we have used this restaurant in the past with and have brought our child to the restaurant and never turned away before. we will not be coming back.

Manager Galo is always greets you with a big smile and is so attentive to your needs. I am always happy to come back. Monique is also very nice.

As per usual, had an amazing meal here at Bella Italia. Food it’s always lovely, and the strawberry lemonade is also so good. The restaurant is clean, with outside seating looking over the lake. I was so impressed and surprised to see they are using serving robots, I did not expect this and was a lovely touch, they worked well. Different amount of seating, with some lovely artwork around. Got my usual Mushroom Al-Forno for starters, partner got Buffalo Hot Chicken Wings. This were warm, with lots of flavour. For mains I got my Pollo Funghi and my partner got spicy sausage. Incredible as usual. Booked at 4pm on a Saturday, not busy and had a relaxing atmosphere. Staff were nice and polite. Happy to help when needed. Although the app states blue light card can be used throughout the week, they don’t allow it on a Friday and Saturday. I think that this was let down. I don’t think it should affect the day of the week to use it. Overall a good meal.

Lovely staff with excellent service. Especially Valerie and Eden. Would definitely recommend

Lovely meal and our waitress Monique was very friendly. Would definitely come back

It was a great experience. I loved the service. We had a server called Monique and she was lovely.

Visited Bella italia on 28th June had a lovely meal and great service from Monique who was taking orders,serving,taking orders and making deserts all with a smile and friendly attitude. Monique was great.

We have come to bella italia many time however this time was our best experience as Monique from lakeside branch really made an effort to make sure we were comfortable and the kids enjoyed their meal. MONIQUE really helped the kids sit and enjoy their meal.

Lovely place to eat , we came for our 4 year anniversary they was very welcoming . Lovely place very comfortable

Food was absolutely delicious and our waitress Monique was lovely, so kind, friendly and extremely informative. Will be visiting again!

Great lunch and service from Emiliano

Delicious pasta and we were served by Galo who was so lovely. He was attentive, efficient and provided an all round great service

My partner and I ate here on Tuesday whilst we were out shopping. The food was incredible and the service was amazing! Galo was absolutely lovely and made sure that we were well looked after. We’ll definitely be back!

Excellent food and excellence service by Galo. Food was delicious

Pizza was amazing. Staff very efficient and friendly would definitely recommend. Thabks for a lovely lunch.

Amazing at helping us today! Martyna

Ordered huge take away order. Service was excellent!!!

Worst service ever. I don’t know they don’t care about their customers. Made us standing in the gate for about 15mins and didn’t bother receiving and giving us a table even though there were plenty of free tables.

First time using this restaurant and very pleased with the food, the service and Monique who served us appeared very humerous and very friendly. She made us feel comfortable

Monique served us and was very informative and kind :)

Amazing service from Galo and Martyna. One young boy really enjoyed picking his ice cream and toppings. The staff we very accommodating and friendly!

Excellent food, Service and a lovely sunny day by the lake!!

Visit regularly, never had a problem here and service is usually fast and food is delicious with good portion sizes. Fruit smash Mocktail is also delicious :)

Valerie is amazing we have known her years and she’s always made us feel welcome and provided great service! 16 years we’ve been visiting and we’ve never been let down

Monique was absolutely brilliant!! She made our experience a fun and enjoyable time. Fantastic with my children, highly recommend!! We will be returning

A wonderful experience! Nice food , nice people Thank you Galo for such a wonderful evening!!

My kids and I came for a light lunch. Food arrived very quickly and was piping hot. Nicely served.

Asked to be seated overlooking waterfront - rude staff said area was closed. Left us with menus and we never saw her again! Waited 10 minutes - then tried to place order for a drink via scan on our table - it said no online ordering possible. People around us waiting so we left - saw one lady behind counter and another leaning against it ON HER PHONE No-one asked why were leaving - we will not use Bella Italia again

Visited today and i must say im impressed. The food quality is amazing and the service is spot on.

Staff so freindly and welcoming

Bella Italia is an absolute gem! From the moment we walked in, the warm and inviting atmosphere made us feel right at home. The staff were incredibly friendly and attentive, ensuring that our dining experience was nothing short of perfect.Overall, delivers an exceptional dining experience with top-notch food and service. We can't wait to return and try more from their menu. Highly recommended! 😍

Valerie the waitress is fantastic She so helpful and full of character. Great personality. Definitely recommend the place. Thank you valerie for making this evening fantastic .

The lady who served us was MONIQUE. She’s amazingly very accommodating, brilliant at her job & a credit to BELLA ITALIA! Many thanks Monique!

Having been to other Bella Italia restaurants this was a bit of a let down. Clean and tidy, and food was still of a high quality but unfortunately the speed of service just let it down a little. We went as a group of 9 for my sons birthday on a Sunday and obviously appreciate that we would have to wait for our food, but just seemed unreasonably long. We arrived just before 5 and we're seated pretty much straight away, but after ordering drinks, these were all pretty much finished, apart from one which was forgotten, before they came back to collect the food order. Then this is where the extra waiting time came in, and the fact we saw others arriving, after us and eating before we actually got our food gives an idea of how long we waited. Overall, quite a pleasant atmosphere, just the service letting it down unfortunately although the waiting staff were pleasant enough.

Thank you Galo and Armand great service.

A cozy place very good food... Excellent service

Very slow service and sat the for an hour and thirty minutes for mains! Food was cold and overall had a bad experience. Normally like Bella Italia, but this was a bad visit.

10/10 wonderful service and tasty food

was seated by the bar where a coffee was sitting for half and hour and then it was given to a customer. discusting!

Loved it! Went with a group of 8 and the service was super friendly and fast! Shoutout to Eden 😵‍💫♥️

30 minute wait for drinks. We got up and left

Eden was excellent and made 3 old biddys very welcome.

Monique was our server lovely lady. Helped with good suggestions. Great meal Great Service.

Hot spicy calzone unable to eat. Daughters lazagne so hot it burnt her mouth. No offer to refund. Grudging apology after trying to tell me i should have asked before ordering

fantasic food and service our waitress daniella was highly professional

Galo was amazing and very friendly.