Gourmet Burger Kitchen in Thurrock

Best place to spend some quality time with your family and like the service

Food and service was absolutely amazing

Good food, Great Service will definitely come back with my family

Came here the other night i ordered the songkhla beef something must of been wrong with the beef cos i ended up with food poisoning , I’ve came here a few times now but after this I won’t be returning here again

Food was fast, maybe too fast for some. My only gripe was we ask for a bay seat and was told these had been reserved, this was a lie, it was because we were a 2. However the food saved them from my misery, lovely food and plentiful

We ordered chicken satay as starter and red Thai curry and chicken pad Thai. Saty came with red sauce which was a tomato sauce base. Very odd as it lacked peanut flavour. Chicken pad Thai was alright but red Thai curry was very bad. It was thin curry as jungle curry with sweet flavour again very different from typical Thai flavour.

Consistently good food, and always great service by Mario!

Pad Thai was fab especially with the Chicken Satay and the Guava Collins drink suggested by our server. Our server was Mario. He definitely made our experience very pleasant and relaxed. I look forward to returning!

If I could give Zero I would! Our experience at Busaba was incredibly disappointing. Despite having a reservation, we waited over an hour for food and drinks, which never came, while others who arrived after us were served and even finished eating. When we complained, supported by other customers, management’s response was indifferent, and we felt completely ignored. To make matters worse, the tables next to us also complained about cold food. Both tables who came after us finished eating before we even got our drinks—let alone food. We didn’t even end up eating and left without a meal. We won’t be returning. We went to Coco Asia across the road, and the difference was night and day. Great service, quick drinks, and warm, delicious food—a total turnaround.

A most terrible representation of thai food. Chef needs firing. Unbalanced flavours. Poor variety in food and drinks menus. Dried out chicken satay. Bland green curry. Not busy for a friday Night....food kinda explains why. I guess its a nice quiet place for people looking just for that.

I took my family there this evening hoping to have a decent meal. But on arrival I went up to a blonde lady and asked if she had a table for 6 of us. Which she replied you'll have to sit here by the door. Which we didn't have a problem with at all. We then went a head and ordered some beers and food. Me and my nan had chicken pad Thai, mix starter for 2. My mum and brother had chilli basil mince beef rice bowl. And my kids had something off the kids menu which were chicken fried rice and bangkok noodles. When I ordered the drinks I asked the same lady for some water for the table. And not receiving any even when the food came I still waited patiently and asked again if I could get some water. I will understand if the restaurant was super busy but there were only a couple of tables occupied. We started eating and with the first bite it was just nothing but disappointment. I'm not expecting like an authentic Thai food as it's a chain restaurant but I thought it would still taste a little like Thai food. The food has no flavors what so ever. The pad Thais were so plain like it was just mixed with oil in the wok. The chili beef was so salty, even you mixed in all the rice. Bangkok noodles was plain noodles mixed with oil in beansprouts. The most shocking is my 4 year olds fried rice. It was like eating rice covered in salt. Normally my son loves his fried rice but he refused to eat even 1 spoon after I gave him a little to try. I tasted it and it was disgusting how much salt they put in. The same blonde lady who looked like she really doesn't want to be there at all walked by so I stopped her and asked her for water for the 3rd time because my son was literally desperate for it after eating their salty food. Whilst she was there my mum then explained to her that just to let you know your food is really salty. And pointed out that they didn't really touch their food at all. And she went and defended that the dish is supposed to be salty. So we said actually we are Thai so the food is not supposed to be this salty. She then said well pointing at my mums food you ate half of your bowl so can't get you a new one. Which in fact she put half of it in another plate for my eldest son to try some as he didn't like his food but after trying 1 spoon he didn't touch it again. But we weren't after more food just wanted her to know. She then said If we wanted more rice to mix in the food so it's less salty 🤣🤣 we obviously said no, we didn't want any more food from them. And I just asked for the bill. After waiting another 10minutes. She's still walking past us and going around the restaurant and went to sit outside for her smoke but still no bill. Until the gentleman came over and took some plates away, i had to asked him once again for the bill. I paid and quickly left, they also charge 10% service charge which i wasn't happy to pay cause I didn't enjoy the service or the food at all. Waste of my time and money I just couldn't be quick enough to leave the place. NEVER AGAIN !!!

What happened to Busaba? The food, service & atmos used to be great. I don’t usually leave reviews but really disappointed

Food was great along with the atmosphere and the service (from Anil)

excellent service by Anil and food was superb

Mario our server was very professional as well as his colleagues. Our food was hot and fresh and tasty.

Anil was so attentive and explained the menu to my elderly mother who was very satisfied with her meal- which is a true surprise as she’s very picky The food was great

Always a great experience at Busaba, Lakeside. Good food, good service!

Fantastic food and great service by waiter Anil Probably the best Thai in and around Thurrock. And to top that, kids eat free!

I found a bone in the pad thai that my daughter was eating, talked to the manager and said that they are using boneless thighs and cannot explain how it ended there, the food used to be good years ago but continued to deteriorate with same recipes continously changing. Not good value for money

Couldn't give a table for 2 for an hour, even though there was no one waiting and 50 percent of tables still empty.....when we did get seated, tbey could wait to serve us and get us out.... Stopped serving food at 930....couldnt get us out the door quick enough.... Food was bland and not hot.... Very poor for money tbey charge.... Will not be returning

Our server Mario was fantastic, the food was delicious!

Had a great experience eating here! The food was served quickly and tasted very nice! Whilst waiting they had some educational drawing activities for the kids to do which kept them entertained and preoccupied whilst learning - and when the food arrived it was served hot and tasted very nice and fresh! The staff are friendly and accommodating, plus know the menu and dishes, as within our group there were some with allergies, to which they reassured us which dishes we could have and which ones to avoid. Highly recommend and look forwards to eating here again soon!

Was meant to be going to wagamma's but it was so busy and I'm so glad it was because we discovered Busaba!! The food was fantastic and service was great. Thankyou Mario for your food choice recommendation it was lovely and service was just right. Thankyou

Busaba served delicious food and had a great atmosphere. Mario was an excellent and attentive waiter which made our experience even better

Anil our waiter served us well. The food was also lovely. However we found our table a little sticky

Staff are super friendly and nice. Food is really nice too.

Wonderful service and food . Thank you so much Mario for your service

Our server was absolutely amazing. Ieva did a great job

A wonderful dining experience! The Som Tum was zesty and refreshing, while the red curry had the perfect heat level, making it a favorite. The restaurant has a warm and inviting ambience, with calming music and a beautifully decorated interior that feels very authentic. The service was quick and efficient, and the staff checked in regularly to ensure everything was perfect.

Stay away £48 for 2 slices of paper and a bun . No flavour cokes and still had the cheek to charge a service charge Haha 1st and last time coming here !!

Busuba Thai exceeded my expectations! The food was full of flavor, with authentic Thai spices and perfectly balanced sweetness, heat, and tang. My Pad Thai was both savory and rich, while the Tom Yum soup had the perfect level of heat. The ambience is cozy with warm lighting and traditional Thai decor that sets the mood perfectly for a relaxed evening. Service was quick and the staff were incredibly friendly, making the whole dining experience seamless.

Boooked a table on line . Turned up and restaurant was closed . Turned lights out and was shouted at through the door we are shut 😡

Fancied a change, so we came here. We ordered 3 smash burgers and a chicken with two fries and onion rings. Food was served hit and staff were friendly

I have been to busaba a few times now and each time, their customer service improves! Although my family are a loud & messy (x3 children) the waiters have always been soo considerate, in particular Ozan, he has been attentive to our needs and most importantly kind.

Great service and great food! The food was served quick and good portions. The gentlemen named Onur Deniz served us and was fast, kind, polite at all times and very attentive.

Love the place and the vibe! The staff are very friendly and the food is so filling! I always have to take the food home with me and eat it later because it’s so good! The manager is super nice and friendly and the waiters are really nice.

The food was absolutely amazing! I love the staff and the manager as they are super polite and always willing to help. The music is so astoundingly comforting and the food is always dripping with flavour!!!! 🤪

OVERPRICED BASIC FREEZER FOOD. Took my wife and son to this restaurant. As we'd not been there before for a treat, I really wish we hadn't The only thing that was okay was the calamari. The spring rolls were overcooked. Brittle and crispy. My son and I had duck with noodles, which were the instant type that you get in a packet that you add boiling water to for about 65p. The duck was also overcooked and chewy. My wife had the lamb shank and she was disappointed.The shank itself was small and the meat was chewy.There was a small amount of potatoes like hash brown rolled in a ball, and as with the Asian Mixed Greens all of the vegetables seemed to be mostly pakchoi stem. We also had the pork skewers, which were mostly pork fat and cereal. Not very tasty and small as well. Topping off this farce was my wife's glass of wine, which cost £12... They also automatically add a 10% service charge to your bill. There are no pictures of the food on the menu or in the restaurant, now I know why. It seems like the owners are trying to make as much money as they can. By serving the cheapest food they're able to get away with. I'd never go back there again and my honest advice is stay away. Save your money and eat elsewhere.

Beautiful food, honestly delicious but huge portion of rice, I couldn't eat it all. Food was really fast to come out and server even offered to keep it under the lamp till my partner came back from the bathroom. Would come again when in the area.

Overall, we had a good experience and enjoyed the food. We tried cocktails, started and Jasmine rice which was served with a fried egg. I accidentally bit into a small piece of eggshell before realizing it was there, which was a bit of a turn-off. It would have been even better without the unexpected crunch!

We arrived at 8:35 pm on Tuesday and the hostess asked us that we can only sit and order if we can do eat and leave in 20 minutes! As the restaurant was closing at 9pm. We left and ate at Nando’s which (along with all other restaurants in that section) was open till 10pm. The hostess was assertive and we got the vibe that they are encouraging us not to sit down as it was impossible to order and eat within 20 minutes! She was firm that we must leave by 9pm. I found it odd considering you are part of a big mall and every other restaurant was open till 10pm.

Great atmosphere delicious food thanks Ozan

Excellent food and service. Would highly recommend and plan to come back again soon. My favourite was calamari. Probably best calamari in London.

Lovely lunch for two with amazing food and good service. The manager, Ozan, was amazing and made us feel like home. He was patient and talked us through the menu, as it was our first time in the restaurant. Price is really acceptable for the food quality. Good to find this little gem locally. Will definitely be on my favorite list for my next shopping spree. Thank you Ozan and team!

The food was good, we were given a pineapple mockolada, it was too sweet to drink. We sent back and the blonde female that served us was not very understanding and she was very dismissive and abruptly took the drink, throughout our time dining she was very had a bad attitude. We won’t be back. The Asian man that served us was polite and I just can’t believe this woman actually has a job her customer service is atrocious! Her name is Ieva.

Deboraj was a excellent waiter and gave us good service along with amazing food. Will return again

The service was awesome especially being served by Mario who was so professional and friendly.

mario made our day! great service and great atmosphere

Mario is simply the best server. He is always so helpful, knowledgable and friendly and one of the reasons we always return.

Food was good, cooked and served fast. 👍

Fantastic food, great service, nice atmosphere

vik and ieva were super helpful and attentive will be coming back loved the experience

Had a really bad experience today with a brand that I love, me and my wife came for lunch with our little one and ordered the regular items and was astonished with what got served. We had the Thai green chicken curry which was flavourless and watery like soup, when we asked the waitress if this was the new norm to which we got a reply yes. Not only that but the tempura was rock hard and burnt. Our little one had the pad Thai which she regularly loves, however she did not like one bit and we ended up wasting the dish aswell. Had to go to elsewhere instead!

Had a great experience dining in. I was served by Julia. She was so friendly, had a smile on her face always and was so helpful and magnanimous.

Lovely food and atmosphere. Julia, our server was very friendly, kind and patient. Good service.

Nothing like a real Thai.... the noodle soup came with sloppy spaghetti in it. Absolute rubbish really.

The atmosphere was great, and the place looked clean and inviting. I visited on a Sunday afternoon when it wasn't busy, allowing me to choose my preferred seating. The service was excellent, and the food arrived quickly. Now, let's discuss the food. I ordered the peppered beef noodles, a mojito cocktail, and the calamari. Unfortunately, the cocktail had too much ice, although it was still drinkable. The calamari wasn't my favorite but was still edible. However, the beef was quite unappetizing; it tasted expired and the dish was excessively seasoned. I've never encountered anything like it and couldn't finish the meal. The only thing I enjoyed was the prawn crackers, but you can't visit a restaurant just for prawn crackers. Overall, I would definitely avoid this restaurant in the future.

Had a lunch here..great food and great service. Nik served us and he was very professional and welcoming staff. Thank you.

Amazing food, cocktails and service even though they were run off their feet. Special mention to Mario the server who was very friendly.

Very disappointed. Food arrived cold. I ordered Chicken Green Curry. It arrived in a small bowl. Rice arrived in a plastic bag! No flavour whatsoever. The curry was neon green in colour. My partner ordered Crispy duck noodles. Very bland and dry no sauce to go with it. All in all we left unhappy 🙁 won't be going there again. Sorry.

Mario and Evva were amazing and took very good care of our table

I have been here with my family and we really loved this place. Mario and Eva served us and take care of our table. I really recommend this place.

Mario and Evva were our waiters and were very kind

Gergana was our waitress and the level of service was high. Will come again me and my girlfriend!!!!

I had a wonderful time at the restaurant! Had one of the best service. The person who served me, Gergana, was very lovely, kind and patient. And was answering and explaining to every question i asked her about the menu.

We had a delicious pad Thai and pepper beef noodles, on the sunny terrace. The children's menu is lovely as well: curries, stir fried rice etc no nuggets and fries but actual food! The terrace music is not too loud and the lake is lovely.

Good food and nice location. Perfect service. The waitress Gergana is super friendly. Recommend

Good food and service by Gergana.

Went for lunch. Setting and decor is very nice. Mango lassi was delicious. The food was a little disappointing. We had the seafood Pad Thai and the Bang Kapil rice bowl. The Pad Thai was lacking in flavour but the rice bowl was very disappointing, chicken was totally over cooked to the point it was crispy and chewy. We told the waitress who offered to redo it but was likely to come out the same. For the price I think the quality of food was well below par I'm afraid.

Great food and workers! They’re very accommodating and kind. Special thanks to Mario who served us!

We have a great time celebrating my daughter’s birthday . Great food , service and warm welcoming smile .

Went here with my partner and son! Avoid at all costs spent over £100 on a couple of dishes and the food was terrible I've never been to a place like it, my 4 yea old eat anything an EVERYTHING even he didn't like something as simple please as the rice there wasn't 1 nice thing here and definitely avoid if your wanting proper thai food

Great customer servhce fron Gergana!! Will be visiting again soon

The calamari was exceptional here and the peppercorn really elevated the flavour. Unfortunately, after the starters, it went downhill in terms of quality and taste. The chilli prawn rice was oily and lacked the chilli punch. The sloppy texture ruined its potential. The jungle curry contained mushy chicken which ruined an already bad dish. Overall, an underwhelming experience and there are other branches of this restaurant that do a much better job. That being said, they did knock off the items which we advised were subpar

We came for dinner and was really impressed! We had a young child and baby and they were very welcoming and the menu choice for kids is great, plus they had an offer that children ate for free. The food we chose was really tasty, will definitely return.

Lovely food. Nice window table with lake view. One dish was a bit too spicy for me and the wonderful waitress offered to change it at no extra cost. Would definitely recommend for a lunch/dinner at lakeside.

Great food and service by Gergana

Fantastic vegan options, fantastic service.

Lovely food and our waitress gergana was very helpful

Gergana provided excellent service. The food tastes amazing. I will definitely be coming back!

Mario was very attentive and great customer service

Love the food a specially Pad Thai was the best one i had in while!

Great food very good service all staff were so lovely defenetly will be back:)

Title: Extremely Disappointing Dining Experience at Bupasa Thai Restaurant AVOID IF YOU WANT REAL THAI FOOD EXPERIENCE I recently dined at Bupasa Thai Restaurant and I must say, it was an incredibly underwhelming experience. From the lackluster flavors to the abysmal service, this restaurant failed to meet even the lowest of expectations. Let's start with the Red Prawn Curry, which I specifically requested to be spicy. Much to my dismay, it lacked any discernible flavor or spice. It was as if they completely disregarded my request. I have had better homemade curries that packed more punch than this disappointment. Next up, the Chicken Satay. I couldn't help but notice the complete absence of flavor in the satay sauce. It seemed as if they had run out of peanuts and tried to pass off a lackluster imitation. It was a sad excuse for a satay dish and left me craving the real deal. And don't even get me started on the Tom Sam salad. It was by far the worst salad I have ever tasted. Not only was it bland, but it lacked any hint of spiciness. It was as if they forgot to add any seasoning whatsoever. I could have easily made a more flavorful and enjoyable salad at home. To add insult to injury, the service was abysmal. I waited for an hour for subpar food, only to be slapped with a 10% service charge. What service? All they did was bring the food out to me. I received no sort of attentive or personalized service that would warrant such a charge. It felt like a blatant attempt to squeeze more money out of unsuspecting customers. I was actually ready to leave when another diner had the audacity to say keep it (rudely) when my child was playing with a spoon. I was tempted to send the food back, but I didn't want to come across as rude. However, the audacity of the 10% service charge has compelled me to write this review. Bupasa Thai Restaurant has failed on all fronts - from tasteless dishes to lackluster service. Save yourself the disappointment and seek out better Thai cuisine elsewhere.

Food was great. Haven’t been for while still taste as great as before definitely a good place to have lunch or dinner and wasn’t busy as well so we could get a seat but we went around 4 pm.

I was seated at 1.30- it’s now 2.50- with no sign of my food- I was so engrossed in my conversation, I only realised an hour later, they offered free drinks, but there was a lot of shrugging of shoulders, and claiming they were busy, but it was only at half capacity. Finally I got fed up and left- I rarely get to do a toddler free lunch, so needless to say they ruined it- oh and to top it all off- WE HAD ONLY ORDERED SMALL PLATES!

Ieva is great , excellent service. Food was amazing

A genuine Thai experience, food was as realistic and nearly as good as the country! if you’re missing that real thai food make sure to get down to Busaba where the friendly staff will serve you. We was lucky enough to have Gergana who was quick, friendly and made sure we was enjoying our food. Overall make sure you get down to Busaba, absolutely brilliant!

Food was delicious, I am definitely coming back! And Mario was such a lovely server, very entertaining. Thank you!

Food and service were great like always! my favourite place in Lakeside ❤️❤️

This was a disappointing experience. I used to be a Busaba Eathai regular when it first launched in London just over a decade ago. I would eat at the Hoxton one, the Oxford Street one, the Chelsea one before it closed, the Greenwich one and the Kingston one. I was never left disappointed by any of my experiences which is why I kept going back for more. Unfortunately I left London in 2016 and Busaba Eathai became a distant memory. To my surprise I ran into the Lakeside one recently and I was so excited, I managed to convince my friend that we should go there. Sadly the experience did not meet expectations. Three issues came up for me. 1. The waitress we had was so abrupt and lacking in courtesy (short girl wearing glasses). She even came to our table whilst we were still having our small plates and started picking up the plates to clear the table before checking whether or not we were done. As it turned out, we were not done. She was so rude. 2. I expected that being a thai restaurant, there would be chopsticks as standard, but it turned out they didn't and the waiter literally had to scrape the barrel to find some chopsticks. Chopsticks were the standard in all my past experiences of the establishments in London. Being a Southeast Asia inspired establishment, one would think they would want to go for the authentic feel. What was also cool about the original concept as experienced in London is that table seating would be shared with random groups of people and strangers. That was also part of the authentic feel. However, this restaurant was different and sadly reminded me of the overrated establishment called Wagamamas. 3. When it came to paying, it turned they don't accept American Express. Most establishments worth their salt in today's world accept American Express. It was disappointing this one doesn't. Finally, when it came to the food, I found it okay but not enough to tempt me back, unfortunately. My friend who I introduced to this restaurant for the first time also found it average. On top of everything, there is an imposed service charge, despite poor service. I understand the restaurant is catering to an Essex population which is low maintenance, and with less wordly exposure compared to the London one, but it's sad to see what was once a unique establishment, become another Wagamama's.

Great food and service by Gergana!

Thanks to the waitress Gergana very good service and the food is great. 👍👍👍

Great food and served by vik who was really helpful as always :)

We received very good service from Gergana, the food is wonderful.

Had a lovely lunch. Great service from Mario. Definitely recommend busaba lakeside!

Came for lunch, lunch deal great value and good customer service from Gergana. Food delicious.

Had the red pork rice bowl today as a lunchtime deal and it was very satisfying, was served a huge portion so was very good value and the waitress, Gergana was very friendly.

Good service, but very bland food. Ordered chilli prawn rice, no flavour just extreme spice. Katsu curry, dry chicken flavourless chicken Curry sauce was good however not enough.

Great food, atmosphere a staff. Victoria was very helpful an made ordering easy