Bella Italia Crawley in Crawley

Awful wait time. Waited over an hour for just dough balls and garlic bread to be brought out, kids meals and adults took another 30 minutes to come out although it was all supposed to come out at the same time! Restaurant wasn’t even busy. Will not be recommending or coming here again. Takeaway uber eats and just eat took priority over customers seated in the restaurant!

Great service food and staff. Love it at Bella Italia Crawley. The food keeps you coming back and the service makes it special

We had a pleasant meal at the Crawley Bella Italia. The food is somewhat "factory prepared" but still tasty and enjoyable. You know what you are going to get with a national chain. Consequently the environment and service makes all the difference. We found the restaurant nice and tidy and the service to be good and attentive.

Delicious Gamberoni I order all the time every time we went and my husband Bolognese. I recommend Bella Italia in Crawley is the best.😋😋😋😋❤️

Excellent service from Magdalena today 8 March 2024 always pleasant and smiling never a problem to help you! Also aga and Ross are also pleasant staff! Thanks again to all of you at Bella itala always pleasant to go there to see these lovely waiters see you all again soon 😘

This was my first visit to Bella Italia in Crawley. We decided to come for an early lunch before going on to an exhibition in the afternoon. When we arrived there was only 2 other tables filled so it wasn’t busy at all. We ordered and my friends starter of Mushroom Al-Forno arrived. Only problem was that there were lots of bits of the herb (parsley?!) sticks in the sauce. By the time she finished she had a whole pile of little twigs on the side of her plate…. Easy to get these stuck so they should probably take more care pulling the leaves off. The mains arrived… but took ages. The couple next to us ordered at the same time but arrived after we did and had finished their mains before ours arrived! However the pizza and mushroom/ chicken pasta both tasted fantastic. The cookie dough dessert was fantastic too! Good food but service was painfully slow!

Having been here recently with family it wasn't great but I decided to give it a second chance for valentines night as it did used to be one of my favourite places.... so, the starter was OK. Then we were waiting a while for our mains and realised that we had been forgotten about. So we were offered a drink on the house but they didn't have any merlot wine left. When the pizzas finally arrived we were disappointed. We ordered the pepperoni pizzas and I asked for extra topping - onion and chilli. I could not taste any chilli at all. The waitress said yes it did have chili on it apparently . It was the most boring pizza I've ever had. Hardly any cheese. I only ate it all because it was so thin and had nothing on it... we finished our mains and then I asked for desert to then be told that the kitchen is now closed !

We came here the night before our holiday to New York. Godfred was absolutely amazing, such a lovely, friendly, smiley server. Nothing at all was a problem! Would come back again. Thanks again Godfred :)

Went here for date night and it was lovely, I had a pizza and my husband had the lasagne and we were both very impressed

We came for dinner as a “mini celebration” between me and my husband. It was a quite busy night, and we didn’t have a reservation but we were still welcomed with a smile and were given a table of our choice. Elena was our server and she was super sweet and kind and made sure that we had everything we needed and that we had a great night. Only unpleasant thing was the dessert, we got a cheesecake and tiramisu and both were very small portions. The tiramisu was dry and didn’t have enough cream. Apart from that, we had a great experience! Thank you!

We are visiting from Manchester and Bella Italia was delicious! Our server, Paulo, took great care of us and everything tasted great. We want to come back while we’re still in town. Highly recommend!

Stopped in for dinner with the family including 2 children. Service was excellent and the staff were very friendly. Food was lovely, we had the Gamberoni and would definitely order it again. They were running an offer for kids to eat for £1 with a purchase of an adult main meal.......what a great offer! The kids loved their meals, especially the ice creams! Thank you for a great evening, we will be back!

Nice fresh pasta, polite and fast service, cozy place. Totally recommended. Thank you for having us we had lovely time

On a very busy evening, great service by Yan, definitely made use feel welcome and still very professional on a very busy evening, on 2 waiters on plus one at the bar so full on shift , got out allergy order spot on and in great time , really appreciated the great service by Yan and the behind the scenes team , thanks to you all for great meal with good food and great service

Made me so ill I had to leave only refunded one meal wT a joke. I didn't touch my salad and my husband now feels ill. The fumes from the paint was horrendous they obviously do not care about their customers. The place should have been closed for the night As regulars we will not return

Really nice tasty food badly let down by appalling slow service and chaotic front of house. We had a booth so we’re able to watch the queue of people coming up to complain about the service. The staff just looked over whelmed so maybe too few of them or maybe they just don’t know what they’re doing After we’d finished our mains we decided to go before our drinks actually arrived!!! By contrast we nipped opposite to wagas for dessert and drinks which was quick and delicious Bella best avoided until they sort themselves out

Popped in on our way home from Gatwick for a quick bite to eat with the kids, one of whom is dairy intolerant. Well…. We ordered fairly barn door stuff…. Two meals off the kids’ menu, an adult risotto and an adult pizza. Because of the one dairy intolerant member of the family, 2 vegan starters and 3 vegan mains were received. Thankfully my son seemed not to notice he was eating vegan cheese as we were in a rush. The garden peas I ordered for my daughter landed up being baked beans. We received an apology for the slow service as there was only one chef. It would’ve been helpful to be told this when we arrived (although to their credit, the staff did start turning people away after the chef started shouting about the volume of orders…. All audible to the customers.) The chips with the vegan nuggets were soggy and under-done and the risotto needed another hour or so cooking time, otherwise the food was fine. I landed up taking my daughter to the car to put her into PJs while my son finished his ice cream (they actually got this order correct) and while my husband was given someone else’s bill to pay. What a muck-up of a meal!

It was the best food that we had, nice customer service, we like to use the Set Menu that gives more options to the customers, tomato bruscheta with mozzarella , mushroom-al-forno, meatballs and king prawns were delicious. The mains arrived on time, the desserts were delicious. We are happy to come back everytime

I arrived at the venue around 6pm on Sunday 21st May. Although a certain team member was busy. I was greeted with a smile and reassured that I would be seen shortly. To which I was. The service I personally received was 1st class. I...

Slow service, bland food, very pleasant staff was why I gave two stars. Twenty mins to wait for a drink, fed back to staff, food really bland. They said they had this complaint all week, would suggest they advise kitchen

Great place to eat. My Friend & I had Bolognaise which was perfect with fresh parmasan cheese. Our waitresses were Elisa Steuabotte & Laila Martin. Both extremely courteous, competent & Friendly & worked very efficiently together. Great teamwork & a credit to your Company. I...

Amazing food, shame about the slow service for drinks. Expensive service charge for such a poor table service

First time visit and thought the food and service was first class. Friendly staff, very helpful with explaining dishes and making recommendations. Speedy service of delicious food. Will definitely be back.

A group of 14 had lunch there and the food and service was very good. We were served by Laila. Nothing was too much trouble. She is an asset to your company. Thank you Laila! 🤔👌x

Friendly staff, quick service , very tasty food. We felt very good, the staff was amazing. Definitely we will come back.

Amazing experience and so much to choose from. My friend is gluten free and there was so much variety. The kids were happy with their menu. Food was delicious and the service was fast.

We visited today, Friday 7th, and were served by Olga. She was a credit to the restaurant and made my family and I feel very welcome. We visited with our new born baby and Olga went out of her way to make sure we felt...

Went with friends for a bit to eat and it was great, the food was fantastic and the staff very friendly definitely going to be back.

Disgusting service! Not busy time so should have been on the ball waitress was jot helpful I dont think i will be recommendjng this restaurant in hurry

WOW! what an evening we had. There was 3 lovely ladies who was doing the whole restaurant by their selfs. Props to them. I came in my with some old work friends and the service was absolutely impeccable. Laila , elisa and Juanita went above...

Haven’t been to Bella Italia for quite a while but after last night, it reminded me how good it is. Juanita, the waitress that served us was very attentive and knowledgeable and certainly added the evening. The Gamberoni had a little chilli which gave it,...

Great evening pre cinema, good selection of gluten free options across the menu, Great service tonight, good understanding of allergy’s. Great meal all round thank you very much

Went with my family for dinner and it was a great night, nothing was to much trouble for the staff they looked after us all night, the food was amazing, definitely will be returning.

Three of us went into Bella Italia early evening. It was busy and we did not have a booking, but they easily sorted out a table for us. Drinks arrived quick, and it wasn't long before we had our food. The meatballs and then the...

Expérience très décevante dans ce restaurant qui semblait bien coté. Les photos ne laissent pas voir qu’il s’agit d’une chaîne...

Our waitress was superb, nothing was too much trouble ! One slight misunderstanding on an order but other than that the food was excellent, fresh, tasty, I have been a patron of this restaurant for many years and I will always return !

Came in with some old friends as another place had no food, there was a little wait for food, it wasn't the best but it is reasonably priced, however the service we got from our waitress was second to none, she made sure we got...

Went for a meal with a friend on the 30 Oct 2022, out side looked a little scruffy, but I have eaten in others in this chain and was happy to order a meal from here. Server came over promptly and our drinks order and...

We came Saturday at 8:30/8:45 asking for 6 persons Restaurant empty at 80% and the front guys refuse to take us, saying that more than 4 you need to reserve a day before You suppose to close at 10pm, we arrive 1:30 before the closing...

Visited here a month ago and it was absolutely awful! A real embarrassment to the company to be honest. It was a shame as we loved the food bit this branch seemed to of gone down hill. We thought we'd give it another go and...

We had a lovely evening here. Upon arrival we got a friendly welcome. Our waitress was so nice, polite and funny. A lovely lady and a credit to the restaurant. All the food we had was cooked perfectly, so tasty and nice size portions. It...

It’s been a long time that we came to Bella Itália, and today we decided to come for a simple lunch time and we’ve been served by a gentleman called Lui, that made our day ! His sympathy and professionalism were exemplary! I actually work...

Situated, right in the middle of a leisure park just outside Crawley town centre it's not really a place for a romantic dinner for two. There is a car park roughly the size of a small airfield, but it gets busy and finding a space...

A rare date night with the hubby. Screaming kids. If I worked there I would have asked the parents to try and calm things down. Food was poor. Service was great. Shame there was nothing lovely to serve. Menu needs a big review. V. Disappointing....

Sam (who I assume was the manager) went above and beyond, they were lacking space but he squeezed us in, was really friendly and resolved any issues we had. He is a credit to their restaurant, just a shame some of the serving staff didn’t...

Our servers were incredibly attentive, insuring that the highest standards of customer service were maintained; from their warm welcome, through to the great tasting main meals, intervals and the moment we left. All had a family feel.

Booked table for 7.30 8.30 trying to push out of the door...We ordered our meal and drinks when finished we ask for desert menu..Waitress said as a favour we could order as chiefs busy this was only 8.00 pm.we were told we had to finish...

Turned up for our booking tonight only to get told there’s were no pizzas available at all. This is half your menu ! Very poor of you. We went elsewhere. Never again

Went second time to eat before picture and again turned away when place was half empty. So I said why when loads table empty and they said lack staff. Joke twice now we were turned away just lazy

Friendly and efficient service from server Sam. Order memorised correctly (we were impressed!) and arrived with good timing. Meals nicely presented, well cooked. Salad was fresh. Parmesan generously applied on request by another friendly team member. Drinks all arrived exactly as ordered. We didn't have...

5 out of 5. Big thanks to the staff especially for making sure we were comfortable. I will definitely be coming back with family!

Amazing staff, manager is so lovely very friendly, and nice to see him doing the small jobs too. Beautiful food and pudding!

Wow can’t thank Bella Italia enough amazing service for a large group and fantastic manager who couldn’t do enough for us even though it was busy very smiley and accommodating throughout will definitely be back again soon many thanks Bella Italia

Service was amazing, friendly staff, would visit again. Food was delicious and came at a good time. Thoroughly enjoyed the evening.

The staff here are so lovely and friendly made our group feel very welcome and the manager has a lovely welcoming face. It was lovely to see him getting involved and doing stuff instead of leaving the other staff to get on with it. Highly...

Amazing service, very friendly staff. Meal was delicious and everyone enjoyed. Have had an amazing time!

Great service from Kia,our server, incredibly helpful and friendly.food amazing,gluten free carne mista 10 out of 10,would recommend.

What a great service. Came in with my son and was greated with such warm hospitality. The manager was very kind and asked us about allergies and gave us a lovely table. Kia our server was super attentive and very engaging. Food was on point!...

The service was great, our waiter was very attentive. The food came out in good time, after our starters we were asked if we were ready for our mains. Good food. It was quite expensive though, 4 drinks, 2 starters of garlic bread, 1 kids...

Walked in on a Saturday at 8.00 pm after the movie, place was jam packed, but they found a table for us with a smile. We told them that we were in a rush… incredibly food arrived in light speed time and excellent, especially being...

Went to Bella Italian 4 adults 2 children, it was only that we were so hungry that we stayed. The food was ok, however portions were small . The actual place was dirty. The lamp above us had so much dust on it, that I...

Brilliant service, brilliant food will always come back for more. Staff were very kind in giving me a new pizza when I stupidly dropped it on the floor. Thank you.

We had a very lovely dinner at Bella Italia . Our server Anca has very busy , but she was amazing . We enjoyed the food very much.

I went there with an family of 6 and no enough staff.. food was cold and literally was told by the waiter rudely to be patient and wait… Will never return.

Food was good and served quickly and staff are very friendly and welcoming.. recommended for italian lovers

We came here around 6 years ago and ended up walking out because the service was so awful. We were hesitant about returning but were pleasantly surprised. Booked a table for 10 for my son’s birthday; 8 children, 2 adults, the service was excellent. We...

Kia was very attentive and checked back if everything was ok during our service. Lovely food and great service. Will visit again

Lovely meal served by a very attentive and friendly Kia. The different courses came out in good time and were piping hot, and very tasty

As far as franchise restaurants are concerned, this Bella Italian has been constantly very good over a number of years after a visit to the cinema, initially I thought perhaps a one off but no. Also very good value.

I allowed two hours to have dinner before going to the cinema. Foolishly I thought that was plenty of time. However, we were not served for another 45 minutes post the completion of our main meal. This meant we had no time for dessert, having...

Amazing service and lovely food. Would like to thank Anca for her brilliant service. We will be coming back.

Myself and my mother came here on the of chance as our last experience wasn't the best. We are so glad we gave it another try! The food was delicious and the service was outstanding. We asked if it was under new management and was...

I really enjoyed the food, service was excellent and an eye for detail. When asking the person serving if under new management was told sort of. I have eaten here before and could see an improvement. I would recommend anyone to visit and have a...

Aga was amazing , lovely and friendly service. We will definitely come back! Please look after Aga, she is a bonus to your place . Thank you

The good bits were: Olives were nice, the flat white coffee was also nice and the Tonic water was as stated on the bottle. The waitress was a very nice lady. That is where the nice bits ended. The pizzas were not even cooked, I...

I came here today for a treat and we booked bottomless pizza. We were given a card of 4 choices of toppings and we were asked to choose our pizza option. We both chose different but then a whole pizza each came out, I questioned...

We had a wonderful evening of a 2 course meal and bottomless prosecco with the girls I work with. We had the most fabulous waitress named natalie and she could not have been more caring and attentive. She truly made the experience special so thank...

We had a great visit yesterday and our waitress Oksana was so lovely, really friendly and gave us really attentive, relaxed, personable service. The food was delicious too!

service was awful for my family and i. we have one young child who will obviously be a bit impatient. waitresses were all just sat around eating and then after that, stood around avoiding contact with all customers who clearly needed service.

Amazing atmosphere, delicious food, warm and welcoming staff and very quick service. Definitely will come here again when I'm with my boyfriend or with friends. Our server, Aga, was a brilliant server, fast and was welcoming with our party for 5.

We had a very warm reception upon walking in, and had a real great laugh with lara and Aga as they were serving us. Definitely coming back 🙏

Great customer service! Friendly faces; good food and drinks all around, 10/10 would eat at Bella Italia again with my friends.

Probably the best lasagna this side of England it was pretty peng bruv. The waiter, aga was very friendly and had could have a laugh with which made the visit even more relaxed and welcoming.

Lovely food, Very fast service, amazing atmosphere and all the staff were very welcoming and awesome. Definitely recommend to come here again. With my friends or even just my girlfriend. Aga was also a great server.

Went here for dinner and drink at the weekend, booked in advance as was valentines weekend. Was greeted as we walked in and was seated right away. Staff were friendly and quick. Drinks were lovely had some cocktails and tasted great. Food again was really...

First time for me in this Restaurant with my beautiful wife ,she highly recommended it . So I took her to see MARRY ME in the cineworld nearby to make a wonderful evening for the both of us , Bella Itlalia was Excellent the atmosphere...

Had an amazing meal. Our server was amazing, very friendly and eager to help. Food was delicious. Great atmosphere. Will definitely go back.

We had a great visit, early evening on a Friday. As a couple we we're placed in a quiet area and ordered drinks straight away. Natalie was our waitress and she was great, we never waited too long and she was friendly and helpful.

Had a wonderful experience last night with my partner. We were served by Oksana who was just a gem! Made our evening easier and simple but with excellent service. Tiramisu is absolutely divine and we hope we can recreate it one day!!

First our visit to Bella Italia.Pizza was very nice . The waiter Anya was very kind and professional!

We have visited Bella Italia Crawley twice this month, and on both occasions I was impressed. The staff were helpful and pleasant, the restaurant appears clean and the food was lovely. I will certainly be returning soon.

Lovely food and great service! Looked after wonderfully by Oksana who saw to us quickly & remained attentive throughout our meal.

Oksana was a wonderful hostess! Especially under the circumstances which was short staffed! She was very happy and welcoming. She was very accommodating with food as there was no mushrooms and she managed to get the chef to get me some. Great service highly recommend...

Very nice and enjoyable meal albeit a limited menu. Service was not rushed. We had booked ahead and experienced no hassle in getting a table.

Had my favourite dish, Carbonara. Drove all the way from Worthing. Lovely food! Service was amazing. Was served by Oksana who was very polite and served me like I was the only customer there although she had plenty of other ones she was serving. Looking forward to come back.

Couldn’t get in despite having a reservation. They had overbooked, and were unapologetic about it. On a busy Saturday night we were left at a burger takeaway as our only option.

Our waitress, Oksana was nothing short of amazing. Her recommendations and service gave us a truly wonderful experience. She is knowledgeable and very friendly. That was coupled with excellent food and a great atmosphere. Really good to be out again, even better to have chosen Bella Italia in crawley, and the best to have been served by Oksana. Thank you very much!

The decor is subtle enough to not be offensive and feels sophisticated yet not intimidating. Well thought out and relaxed environment allowing me to focus fully on my date.Food was traditional Italian flavours served in a beautiful and modern style.Food tasted elegant and refreshing combining all the Italian goodness of fantastic tomato sauces and cheeses and deliciously cooked pastaCan't wait to come back and sample their pizza dishes

Lovely healthy meal (Salmone Al Forno highly recommend it) but the service was lovely especially to Pepe who really made my visit worth while. Thank you Pepe.

This is our go to family restaurant with super tasty food. Staff are always so friendly to us and the children, which makes us feel so comfortable. Would recommend to anyone!