Beit Shawarma in Epsom and Ewell

I placed an order on the 7th of Feb and the website said they were open. I placed my order online and went to collect to find out they were closed. Phone number does not work so cannot get in contact. The money was taken from my account and I am now having to go through my bank for the money back (long process!) now looking at the reviews i can see this has happened to a few people. I would either avoid this place or go in person to order as they will happily just take your money!

We ordered online on a Sat evening, when the website said it was open. They took the money for the order, but when we went to the restaurant it was closed. From reading the reviews, this wasn't the first time this has happened.

I ordered a takeaway Friday evening via the website, the shop was actually closed even though it said open on Google. The site took payment I was unable to cancel the order due to them not being open and they have since taken the money from my account.

Finally tried this place and so glad we did! Had their Shawarmas mixed, lamb only and chicken only - and they all tasted great! Their chilli sauce is a must try it’s homemade. Had all as meals so really good price too - shawarmas were a good size and full of meat. It was near closing time but still gave us great service ! Thank you and see you again!

Great food and friendly professional staff. The shawarma box was very good and surprisingly chips were really tasty compared to what you normally get from a shawarma place. Lovely guys too very friendly and quick

Somewhat disappointed. Chef was busy with only 3 orders but didn’t have the ability to take mine so I waited, for 20 minutes. Had a mixed shawarma box. Rice was microwaved. Salad was on its last legs. No tabouleh. Meat taste was spiced but was cooked beyond recognition. I wanted to try Beit, and now I have. Sorry, but I won’t be going back.

Great food and service. Very friendly with a quick turn around.

Nice shawarma Can I said is the best 🥙👌👌👌

I'll come back again. Highly recommended Beit Shawarma ❤

Very friendly services and best environment.

Large enough and very tasteful. thanks I'll come back again.❤

It provides authentic flavor, friendly service,and cozy ambiance make it true culinary treasure in Epsom.

Beit Shawarma expertly crafts each dish using only the finest ingredients. The portions are truly a sight to behold, leaving diners with contented smiles and fully satiated appetites. The aromatic spices dance harmoniously, infusing every bite with an explosion of flavor that lingers on the palate. When seeking an unforgettable Middle Eastern feast, Beit Shawarma effortlessly claims its rightful place as the pinnacle of excellence.

Beit Shawarma's tantalizing blend of spices and tender, succulent meat create a symphony of flavors that will transport your taste buds to the heart of the Middle East. A must-try for any food enthusiast

Beit Shawarma sets the bar high for shawarma lovers. The quality ingredients, generous portions, and flavorful spices make it a top choice for a delectable Middle Eastern feast

Beit Shawarma is a hidden gem offering authentic and delicious Middle Eastern cuisine. The friendly staff and cozy atmosphere make it a must-visit spot in Epsom.

Try many shawarma from different places, But Beit shawarma is one of the best shawarma

The taste of shawarma was delicious.

I saw it was under new management...so I decided to give it one last chance as they messed up my order a couple months ago. Ok I have to say, delivery was very quick, my order was accurate and the food amazingly good!! I had chicken Shawarma in a wrap. Very tasty!! Would recommend this place now

DO NOT ORDER FROM THIS RESTAURANT! Wouldn't give their service, delivery or food a 1 star as we never received our delivery. The drivers number via #ubereats isn't valid, #Beit restaurant said the food is with driver and this was after 30mins trying to get through. Thereafter, the restaurants phone was un-reachable! Been waiting 2hours, no response, no food & minus £46.23.

Ordered food 2 hours ago and nothing has arrived. Called the restaurant 10 times now and the phone goes dead. Called Uber Eats and even they cannot get in touch. The worse I've ever seen. Please do not order from these guys!

Poor quality food, taste less, too oily, meat was too dry and soaked in oil. Quantity was fare

Absolute rubbish. Two main meals not delivered. Waited over two hours and still not delivered.. customer service is absolutely outrageous please avoid like the plague. I have lost £15 and am super hungry shocking.

Have ordered for delivery a few times and its always wrong. First time the food was really good, but each time after it has got worse. This time I made a mistake with pitta chips, thinking it was pitta bread and chips, which it wasn't and guy on phone was rude when I questioned it. Also I keep asking for separate sauce for the shish and they always put chilli sauce on it. Disappointed.

Super angry with them ordered food via Uber eats wait 2h for preparation and delivery and cancelled my order at 9pm this isn’t fair bad service I won’t use them again . No explanation given !

Ordered two chicken shish wraps and one lamb shawarma. Got home and discovered two lamb shsish and one chicken. The lamb wraps were full of very chewy bits and some of the lamb pieces undercooked and red. At £8.50 for small and £11 for large, they are expensive for what they are. I and my family are incredibly disappointed at this experience and won't be making the same mistake again. This would have been our go to place due to its vicinity but not any more I am afraid.

Excellent service, world class pricing, fantastic location, and above all, great tasting food!

Order took over 2 hours to be delivered. No support by phone.

Good food. Clean place. Nice people.

We had a large group of people and where treated very nicely and the food was amazing and prepared very quick.

Missed order notes few times. First time I ignored it. But today again. Added no sauce inside the shwarma even though I mentioned extra to give some separate. But nothing came. Been rude on the phone. Not ordering again!

Very unprofessional...you order from them and only half of the order arrives...you try to call them to ask why and you can't find them on phone call!

Gone 5 because I can't put 4 as it was a 4.5 in my opinion. Had this a few times now, had it before and was a 5 then, let down this time as the chicken on the spit wasn't available. Food amazing, always have the box meal, every aspect is great. Only thing I'd like to see is the yellow chilli peppers you get in most kebab places. Definitely be back, great food and staff.

We have ordered two box meals two hours ago.it was due for delivery over an hour ago.I’ve managed to call the shop,they said all order are with the driver we should receive it soon.An other hour goes by,their phone is off the hook so you can’t reach them! Delivery turned up an hour late,with the wrong order! Such a shame and awful customer care! Do not order from here!Waist of money

Worst delivery service, it took them 2.5 hours to deliver the food, and once delivered the food was cold and uneatable!! Every time I call the restaurant for an update on the delivery they assured me saying 10-15 mins, which put me in a situation to not order food from somewhere else! Worst customer service

I keep seeing this place as i drive past thought let me stop & try. The Food is very nice . Had Shawama wrap with chips. Staff are a-bit arrogant I walked in the guy starred at me until i greeted him he took my order & didn’t start preparing it until about 10 minutes later. He then got upset because I noticed he put no lamb inside my mixed wrap he just seemed like he couldn’t be asked tbf . As a business owner myself it’s important to keep customers happy & stay pleasant at all times i didnt get that vibe from him. The food tasted wonderful tbf

Shwarma meal box is good portion and meat is tender and tasty 😋. Discount is also offered thanks to the generosity of owner.

It's not bad, the place is spacious, the service is good, but the grill is gas and does not give the food that charcoal flavor, despite that the food is good but in my opinion it is a little expensive.

I ordered 2 shawarma kebabs. Delivery driver was polite and the food was very nice. Can't fault the place. I will definitely order from here again if I'm back down south.

Swung by here for a quick pick up on a Sunday eve as didn’t want to cook. Purchased a chicken shish Box meal for £12.99, with rice and salad. Staff were lovely and could see we were sharing the box. He kindly offered an extra drink for us. The flavours were INCREDIBLE! Really beautifully grilled meat and the rice and salad had plentiful herbs and spices. Proper home comfort! Great value for money, could defo feed three with this box selection. 10/10 will go again!

I ordered from the site it was quick and easy. The food was a 10/10 everything was so delicious and clean! Definitely ordering from there again.

Great food quality and service ! Really cannot fault it. Highly recommended.

This place does great chicken wraps, in fact really great BUT the only three times I have been here, the staff have made a mistake with my order OR I have had to repeat my order numerous times to check they hadn't forgotten items....which they had every time! I have collected each time but wouldn't risk a delivery as it would likely be wrong given my collection experience, hence my low rating. Seems to be no system which is a great shame as the kebabs are very tasty.

DO NOT ORDER HERE. Taken nearly 2 hours for food to come. Rang numerous times and the rude man answering the phone just kept telling us it was on its way and then putting the phone down on me. Disgusting service!

Ordered here many times and always been on point, really good meat, food always hot, good service

I tried giving them a chance again never again i paid for extra protein lamb chops instead it was 2 little chunks of some meat ,Also ordered extra on the chicken it was same potion. I also ordered a carrot cake they sent something else . The salad was not fresh and the veggies where off and mixed with the salad had to throw away.

On my way home from work I was looking for a tasty kebab shop. Then I spotted BEIT SHAWARMA all beuitifully lit up, looking posh so I decided to pop in. As I walked in I could sense it wasn't going to be good.. I wish I never ordered but I did. A "Meat" Shawarma? I'm used to seeing Lamb Shawarma but Meat? Hmm. Anyway the I asked for the Meat Shawarma and the guy said £10. I said it says £8.50 on the menu and he said "Oh you want a small one.." well yeah. Anyway he proceeded to cut the meat and then wiersly stuck it on a George Foreman looking grill to heat it up. While eating it was full or grissle. Not sure what the "Meat" was either. The sauces were cheap and nasty. Salad in it was old and tasteless. Generous portion and hot food but I tell you now do not be fooled by the nice ahop front. Aso the shop smelt like someone was smoking cannabis out the back. Please AVOID THIS PLACE.

Every time I’ve ordered here they always get it wrong, from missing items to undercooked food to burnt food or completely wrong items. I’ve noticed they do not read the orders and help themselves and add anything to the order. Ordered the extra holoumi and it’s the exact same portion whether I paid for the extra or not. My order is always a small portion after spending a lot of money, clearly do not care about their customers. It’s a shame as there could be a lot of good potential however I feel like they need to change all their chefs.

Surprisingly really yummy chicken and lamb kofte kebab. One of the best I've had. If it wasn't so far from me, I would definitely return. For the taste - great, they were offering buy one get one free on Ubereats; otherwise the price is a bit steep, that's why they are missing a star from me.

The first time I bought anything from this shop was on Uber eats. I bought a main, side, and dessert which were all delicious. I decided to order again from this shop but in person for collection this time. I saw they had a few deals on their leaflet which I used. There was one for 2 burgers, a large portion of chips and 2 drinks for £12.99 and 2 desserts for the price of £6. The food was ready in 15 minutes which wasn't too bad. I took my first bite into the burger and it felt as if I'd bitten into raw meat. I checked to see if it was cooked properly and it was. I took a few more bites but the texture remained extremely rubbery. I threw it away. My sister who has ordered the cheese burger and said that hers tasted bland. The chips came plain with no sauce? When I had said to put some in a container. Finally, the desserts I bought were the baklavas which taste amazing from here however initially I'd purchased 1 portion and had 4 pieces (from uber eats) and this time I received 3 each in the box? I have a feeling this was done on purpose as I purchased the 2 for £6 offer. Essentially the food was rubbish and they straight up scammed me with the portions. Never visiting here again.

I feel a bit ripped off! I ordered the Box Meal for delivery @ £14.99 with added meat extras @ £3 so in total I paid £17.99.. The portion was tiny, like my portion of 2 meats (one was £3 extra) was like two tablespoons worth., it didn't feel like I had £3 extras worth of meat, it felt like the normal portion was cut in half to make room for the £3 extra meat. The chips where soggy and cold when the menu states tasty Crispy Chips.. poor. Also there was no option for sauces so I just prayed they would put some on.., they didn't, instead I got a really tiny little pot, diameter of a 10p coin and about 1cm deep which was only half full of sauce, so one dip of a chip and it was gone. Meat tasted bland. Overall like I said I feel ripped off! I will not go back. Beware

I always see this place as I drive past and thought I would try it tonight. Hands down the best kebab I have had. My boyfriend had the lamb chops and they were amazing also. Fab customer service, reasonably priced. 100% 5 stars

Drove past for a collection, chicken shish aas great, good quality, not dry at all. Selection of salads and sauces, nice grilled wrap and good quality ingredients. Thanks again

Great shawarma wraps. They also do other regular kebab foods. It's always good. The salad is fresh and the chips are good. Like it.

Great food great staff very welcoming very friendly VERY CLEAN

Stopped in here towards the end of 2021 because we saw the sign in the window saying 20% off all collections. Ordered our kebabs in the shop and when asked to pay was told they knew nothing about the deal, asked hi to step outside to show him he said deal wasn’t on anymore it was a grand opening offer only and the sign would be taken down. So I paid as the kebabs had been prepared already (To be fair the kebab was nice) just to point out Todays date is 18/05/22 and the sign is STILL in the window.

Avoid this place at all costs, twice we have ordered, both times late, this time it was late and was cold and incorrect, by the time we eventually got the complete meal it was 3 hours from order to delivery. Customer service 0 food 0 Never again

Ordered from here for the first time this week, I didn't use the deliveroo app since it looked like the menu wasn't set up right. I went to their website and noted it was cheaper and you could have more salad options! so i ordered direct. We had the chicken shwarma box and chicken fillet burgers which were great. The chicken was juicy and salad variety decent I would have wanted more of the authentic salads but it was plenty overall. definitely would recommend.

Extremely disappointing. As I drive past this restaurant daily, the branding looks really good and I was craving this cuisine. There are even discounts if you collect in so I thought brilliant. Anyway, I go in, place my order of a shawarma which is just under £9. I get charged £11 and ask why and get told this is the cost for larger one - which I never asked for nor did the server advise of the larger one or cost but decided to spring it on me. This was really poor integrity. Further to this, the meat was completely dry which I did see when they started preparing the food but seeing they had started, I felt obligated to continue with my order. The meat was dry, really dry which is my fault for accepting but theirs for providing. Collect my food over the counter to take away, 20% discount on collections! But no, I didn't get the discount and paid £11. I didn't want to fight it but know I will never go back and I'd leave this. I had high hopes for this place in order to make it a local, such a shame.

Couldnt tell difference between chicken and lamb, tasteless. £12.99 box was poor value. Tiny amount of salad. No garnish offered. Second bad experience from here !

Amazing food 👌 Flavour/Presentation/ Portions. Would highly recommend Chef Ali 👏

Great restaurant food was lovely they have lots of great offers. Amazing customer service from behind the kiosk.

Was driving looking for a place to open my fast. Found this just in the nick of time. Great lamb shawarma wrap. Very juicy. More importantly the staff were very hospitable. Really appreciate it guys. Thanks

very poor. Late delivery. cold chips. ordered 3 portions of chips got one. falafal were burnt. no pitta bread with houmous. will not be ordering from these people again.

Really helpful, lovely juicy chicken and delicious salads!

Amazing food and customer service, could not fault the Kebab one bit. Will definitely be returning

Ordered via take away up... incredibly disappointing & won't be using again. Food arrived cold so was issued a refund from the app. Meat was poor quality and salad was warm. Ordered a mix of chicken shish/ lamb doner and lamb shish... ended up with 90% of the tray being doner meat as its their cheapest item. The chicken shish was about 1 mouthful. Never again.

Very tasty meal. I ordered mix shawerma and rice + salad. Nice mode to end my day with Thank you

Very well made shawrma wrap, fresh salad and chips. Very recommended.

Best Arabic Shawrma in the town 👍👍

Shawarma wrap does not have authentic Lebanese taste. Expensive too, for what was offered.

Placed an order today on their website for collection and never received it. I turned up and they said they had no recollection of the order despite me showing them the order confirmation from their website and my credit card account. Will have to get a chargeback from the credit card company tomorrow as they made no effort to solve this. They've lost a customer for life unfortunately (as well as the pizza shop they own next door)

Terrible. Terrible terrible!!! I don’t usually write reviews but felt I need to as a public service. This place is simply awful from the customer service to the food. I ordered via their own website at 6:58pm and the order said the food will be with me in an hour. At 8pm the food didn’t arrive so I called to check and was told it just left. I live a few minuets away so was expecting the food fairly soon. At 8:15 the food still hadn’t arrived So called again and was told it taken long due to road closures because of the strong winds, which I knew was a lie as I drove past the shop just before I made my order. 8:30, still no food so called again and asked for an update. They said they don’t know just wait. I then asked if I can have the drivers number to call and see when be would be coming. I was told they don’t have his number and wait for the food, I then explained even if the food arrives it would have been in transit for over 30mins comprising the quality of the food when I was told it’s the drivers fault. I then said I would like a refund so they said come to the shop for a refund. I went to to shop to ask for a refund when I was told they don’t know how to give me a refund speak to the manager. He just so happened not to be there. I was then told to go to Village Pizza as the manager is there and also owns that shop. After I went to Village pizza I didn’t find the owner but the manager of the shop wasn’t surprised to hear about my experience and told me it’s happened many times before where the Swarma shop cheats the customers. He apologised and was actually trying his best to resolve the issue but said he also couldn’t give me a refund as the food has left. I then went home when the food arrived at 8:45 (1:45 hours after order time and 45mins in transit). Needless to say the food was cold but even worse was the quality. No salad or sauces dry bland chicken in a pitta with some frozen Iceland chips. Look at the picture for the proof.

Really thoroughly impressed. The reviews below are defo from other shops haha. This is honestly the best kebab in the whole of epsom and Ewell, clean, and the meat is just mental ! We usually drive to Fulham for kebab kid when we want a proper shawarma kebab. Not any more !! Deserves a 20 out of 10.

Just an experience!! Went to order on line it came to £14.50, menu also showed this price. However as it did not give an option for salad choice, I decided to phone. The call was answered quickly but then had to wait a few minutes before order was taken. For them to want to charge £17 for collection on the exact same order!! When I questioned it. The reply was not nice and the call was ended abruptly!! It is a pity as it came recommended. Unfortunately scamming is not the right way to win customers. Be careful

I well never ever order from this pleace any more food rabish no bread drive don’t have change it was my1stime no more

Ordered through just eat and was sent a completely random meal we did not order. Called multiple times trying to reach someone. Once we finally spoke to someone, they did not try to resolve the issue. They did not apologise or offer to send the correct items or even a refund. I asked for a refund and they never sent it through. Overall bad customer service and the food wasn’t even decent. Not worth your time or money.

Unfortunately the worst experience I have had with a takeaway for years. If I could give 0 stars it would still be to much. 1) I ordered direct from Beit Shawarma website. It showed that it had been accepted. 2) Called after an hour the person who answered the phone announced 'Village Pizza' not sure what that's about. He seemed confused I thought I had better check the number and retry. 3) I found another number straight away the man that answered shouted to busy, call back in 5 minutes. I refused and demanded to know if and when my food was going to arrive he said it would +35 minutes. 4) after waiting 40 minutes I called to find my number had been blocked. I used my wife's phone and again a response of 'Village pizza' 5) in the end I lost all patience and decided to head to the shop and demand a refund. A Delivery driver was outside at exactly the same time. 6) On opening the shawarma it was dripping in oil. The double bag it was in had a huge puddle of oil at the bottom. The meat was salty the wrap was drenched in orange oil. We had to throw the wrap away and eat with our own bread. Horrible oily after taste left in mouth. I would never ever use or recommend this place again. 7) My advice to the owners would be to see what a real Shawarma should taste like go to Edgware Road or another amazing place opposite Savacenter in Merton. YUK!!!!!!!!!!!!!!!! 0/10

Amazing is an understatement, this should be a 5 star restaurant. The food is full of flavour. Thank you