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3.8

Based on 1.393 opinions finded in 1 websites

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Nº 337 in 423 in Rother

CUSTOMERS TALK ABOUT DISHES WITH..steakcookedfish
Score
OpinionsNoteGoogle1.3933.8

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The food was a bit dry mushy peas were clearly reheated but edible.

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Daniel Ballard . 2024-10-28

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Had a great lunch and staff are great

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colin innes . 2024-10-20

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Good venue with helpful staff and good food. 😁👍

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Vince Johnson . 2024-10-19

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Very nice staff, had some drawing activities ready for our little one! Really good options for children and very efficient service.

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Cesar Zapata . 2024-10-13

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Had a family lunch at The White Hart and all but one of us had the roasts. The food was very disappointing. All of our vegetables were overcooked to the point where they were soft and mushy. The roast potatoes were OK but not great and my roast parsnips had a strong chemical taste. They've were so awful I had to spit it out into a napkin. Only the sides were decent. The pigs in blankets were very nice and I liked the cauliflower cheese but I was the only one. The starters and desserts were nice though and I enjoyed my breaded mushrooms. The service however was great. Very friendly staff and made us feel very welcome. One server was particularly nice to my son who has autism and she left a lasting impression on him and he wanted to leave her a tip because she was so kind. I'd probably go back and give them a second chance but NOT for Sunday lunch.

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Ben Coleman . 2024-10-09

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We went for breakfast on a Sunday morning when visiting the area. Unfortunately the restaurant was extremely quiet we was 1 of 2 families present. There was 2 members of staff on, one of them was brilliant the other didn't crack a smile the whole time. His customer service skills were non existent. There was only cereal in the continental selection and the bacon was ice cold and rock hard. Doesn't seem worth keeping the restaurant open for breakfast at all. However if the staff were friendlier maybe locals would be more inclined, which is what this place relies on!

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Hannah Santer . 2024-10-08

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The food was great and we didn't have long to wait.

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Stuart Bennett . 2024-10-06

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We had an amazing time at the White Heart! The food was delicious, beautifully presented, and full of flavor. The staff was friendly and attentive, and the atmosphere was very welcoming. A perfect spot for a great meal, we’ll definitely be back! Thank you

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Ben Richardson . 2024-10-03

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Very nice and staff really good to. Maybe a little expensive but really worth a visit

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Neil Arnold . 2024-10-02

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We had party of 16 with Kirsty as our waitress. My sister over from Australia 🇦🇺 so celebrate 🥳 everyone's birthdays. Found food served all at once including the children well done cheff. Hot tasty and filling. Birthdays cakes served and rendition of HB staff joined in. Very good evening and VFM .

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Andrew . 2024-09-29

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It is what it is. You get what you pay for. Service is always great and friendly.

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Sam Baker . 2024-09-27

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Booked a table for a family birthday, waited in the to be seated area for ten minutes with my 88 year old mother-in-law who has a walking stick , had to go and find a member of staff,I counted only 3 occupied tables, sat us next to the toilets, asked to be moved . Waited too long for initial table service so went to the bar and got drinks from the bar instead. Food ok , light fittings above table very dusty. Dissatisfied wont be returning .👎👎

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Luisa Oliver . 2024-09-26

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Cannot fault the service, been here many times recently the food is really nice - unless you order the steak which is well off the scale one end or the other. But all in all would recommend

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Scott Johnson . 2024-09-25

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Staff were very pleasant and on point. Relaxing environment, took a window seat and enjoyed the food and drink. Good quality food and reasonable price. Service was polite and swift. Would visit again.

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John Fields . 2024-09-25

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Great food at a great price. Served by Kirsten who was first class. A great evening was had with friends, will definitely go back soon, thank you

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Steve Zodiac . 2024-09-24

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It wasn't the best. Host seemed bored and annoyed that we showed up. The food was barely warm and tasted like it was warmed in a microwave.

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Patrick Mahoney . 2024-09-23

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Great food. Nice atmosphere. I prefer to eat in the bar area. Reasonable prices. Good for family celebrations.

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Carol Pont . 2024-09-20

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Very good food, Friendly service and a nice atmosphere. The waiter even asked us about our allergies and provided a corresponding menu. We can recommend the restaurant

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Heinz Olaf Franken . 2024-09-16

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Went for a lunchtime meal. Had to wait a while to be seated in the end the girl behind the bar came and seated us. Only seemed to be one waitress and several groups in for lunch. I had fish and chips that I have always enjoyed there. The batter was soft no crunch at all so not eaten. In hindsight I should have sent it back. Would have had a dessert but after waiting a while for waitress we decided to get the bill and leave. No one asked if the food had been OK. Not a good experience.

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Linda Young . 2024-09-16

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Stopped by for lunch with my wife. good menu, food was great and the staff was friendly. Reasonably priced. Will definitely be back

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Terry G . 2024-09-16

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Great place, definitely go again

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robert bird . 2024-09-13

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Went for a meal & was delighted with the service I received, the food was also very good!

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Andy Dines . 2024-09-12

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Just had sunday lunch it looked like it was made on Saturday it was so dried up wil never go back.

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Alan Scott . 2024-09-08

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Nice restaurant clean and good service also 40% off of mains

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BA BA . 2024-09-05

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Family of 6 we had a really tasty breakfast, fantastic value as kids breakfasts were free with 2 unlimited adult breakfasts. Servers Craig and James were great, so helpful. Definitely be back.

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E Grigg . 2024-09-01

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4 people, none of us happy with food or size of portions. Definitely not value for money.

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Paul Lyons . 2024-09-01

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We were told that there would be a 45 minute wait for food! However our meal appeared in 10 to 15 minutes or so. The place did not look to be so busy, however the staff seemed reluctant to engage. The food was so so with my steak well undercooked. Sticky tables, looking down at heel - I have eaten in many better Beefeaters.

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Cliff Wilson . 2024-08-25

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Had a fantastic meal lovely kind staff wife and I had a lovely evening will be going again soon

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Donald Sutton . 2024-08-23

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I would have love to give my review, however I spent age and no one answered the phone. This was 7.30 on a Tuesday evening.

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Simone Dunford . 2024-08-20

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Went there few times for family meal. Horrible customer service, my steak was over cooked. The pastry of the fish is soft and soaky. No staffs checking us with our food. Was so mad from our last visit, booked table at 8.45 and soon we arrived. Waited a long time at the fort and been told kitchen is closing in 10 mins and no starter allowed. We asked for the set menu and took her so long to bring the menu over and keep telling us kitchen is closing in 10 mins.

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Katherine Tsang . 2024-08-17

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Arrived 4pm for late lunch at bar. Asked what gins they have and barman pointed and said they are there - I asked him what flavours as I can’t read from where I was he just said what flavour do you want so asked for blueberry which he did offer to get but I chose another. I went to order meal but no one around so had to wait for him to return to bar. The food came and my partner asked if he could have another Guineas the bartender said he’d have to come to the bar to get it! Being how quiet it was (we the only ones in bar area) found him rude so didn’t bother buying another drink. If things customer service I’ll leave it and go elsewhere thanks! Lost revenue for Beefeater.

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K Matthews . 2024-08-16

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Awful place visited this evening partner tore new shirt on one of the sharp edges sticking out of the pool table, when we informed staff and manger we where told bring the receipt in and we will rememburse for the shirt, our main concern however was say a child walked past put there hand under the table and caught one of the 3 sharp metal edges sticking out, the mangers reply was this, well they wouldn't be playing on the pool table. I mean really in my opinion the manger /staff with no customer care or concern in my opinion about the safety of ypung children using there facilities we asked for the pool table to be shut down when leaving 30 minutes later no tape covering 3 of the metal corners which had very sharp edges which any child could run there hands under or catch there face on ! Absolutely disgusting!

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Loretta Wey . 2024-08-12

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First time in the White Hart, made to feel very welcome by CRAIG. Service was extremely quick, the food well cooked and delicious. The dessert absolutely yummy and very large! Highly recommend this restaurant. For an extra star CRAIG showed me how to scan from my phone the qr code for beefeater Which was so kind of him. Terrific team of him or his colleagues working at the White Hart, we will certainly return.

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Yvonne Dyer . 2024-08-05

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Had a really nice meal at the White Hart. Would definitely go back again

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Jon Harrigan . 2024-07-31

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Was a little chaotic as short staffed on the day. But all the food turned up quickly if not necessarily in the right order, and was very good. Staff were polite and friendly. Only complaint would be that the draft Peroni could have been a lot colder

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Mark Ellingham . 2024-07-29

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Closed, wasted journey for the 3rd time!! Give it a miss and drive on by

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Ken Burnett . 2024-07-22

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Was placed in the back of an empty restaurant Service was slow, half was the party had no food when the other had finished the waiter missed some of the order

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Adam Mortimer . 2024-07-12

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I visited here with my family a few weeks ago. It is very local to us however, we have only visited a handful of times. Ater just having a baby it seemed like a perfect excuse to let someone else cook, although I wish we hadn't bothered. The restaurant is looking run down, menus were filthy, upholstered chairs were grim, dirty mirrors, worn out carpets and tables were sticky. I used my wipes to clean everything my toddler was likely to touch. The food, for the price, was disappointing to say the least; grey peas, fatty meat, sparse sides and the strangest tasting chicken balls on the children's menu. I begrudged paying the bill, as the glass of wine was the only thing I enjoyed and my toddler only ate the chips (which were few and far between). It is such a shame as this place has sooo much potential, with the beautiful views from the beer garden. I would suggest avoiding for food and heading to the surrounding local pubs, who offer quality food at half the price and take pride in their business.

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Claire Rose . 2024-06-28

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Good food, tables could do with being cleaned more often, service is good but could be better at the garden side bar, often had to stand around for a while.

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mat white . 2024-06-28

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Great service perfect food love it

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Craig's cabin . 2024-06-25

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We visit here regularly and always are well looked after by Jamie and his staff, Kirsten and Craig are an asset to the restaurant. Our food is always good, tasty and hot, we have enjoyed lots of meals over the years here.

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Angela Farrance . 2024-06-16

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I had a great Father's Day lunch. The mixed grill was absolutely delicious, with each meat cooked to perfection and bursting with flavor. The atmosphere was welcoming and the service was good, making it a truly memorable experience. Highly recommend this place for anyone looking for a great meal and wonderful dining experience.

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Mark Fonseka . 2024-06-16

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Great food best beefeater around kirsten and Craig were amazing top place

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Ryan E . 2024-06-13

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Brilliant service by jay and Kirsten , great steak cooked to perfection, definitely recommend for a steak dinner

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max hitchman . 2024-06-08

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Pleasant staff and decor. Food very good.

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angela connelly . 2024-06-08

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Helpful staff made a big order for food on separate bills and ordered at different times easy and pleasant (there was 22 of us). All our food was ready at the same time and delivered with a smile 😊 Great choice of food and drinks, plenty of parking space a pool table and darts.

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Steve Hope . 2024-05-30

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It's a Beefeater pub/restaurant. You get exactly what you'd expect. Decent food ata fair price

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Andy Hillis . 2024-05-24

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A revisited pub/restaurant from my past!! All in all excellent... Well done Beefeater White Hart!!!

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Peter James Shaw . 2024-05-21

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Still one of my favourite places to have a pub dinner.

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Andrew Winter . 2024-05-21

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Lovely site with excellent views. We were greeted and sat promptly and order taken by a friendly server. Food was hot and tasty and great value for money.

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S D . 2024-05-20

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Had a fantastic meal, everything was perfect, can't wait to return

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Andy Dines . 2024-05-20

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Terrible!!!! My partner paid for a meal in a large group her main dish did not arrive and when she advised the manager he told her that it was not on the order list, she showed proof of purchase on her phone but was told it did not prove anything! As someone who works in customer service and given that my partner was in a party of approximately 20 people I think it shows the inexperience of the manager. She was not offered a refund or a meal and ended up leaving paying for food she did not receive. She was treated as if she was trying to steal an extra meal! I would think that the management would be delighted to have the income from such a large group but everyone left with a bad taste in there mouths (excuse the pun)

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Stuart Bentley . 2024-05-09

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Only had a drink in the large beer garden

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Sue Herridge . 2024-05-09

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Found this on sitesearch. The food we had was well cooked and enjoyable. The staff were very friendly and helpful. The scenery is amazing. Sat in the garden area having drinks and taking in the sights. A fantstic sunset.

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Rosemarie Chamberlain . 2024-05-06

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Food and price were rubbish. The actual pub/restaurant is lovely, fantastic space and view in the garden but over recent years the food has gone down hill but the prices have gone up. Certainly not worth the money, dry chicken, tasteless burger, very little chips. Unfortunately we will not be going back.

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Thomas Parris . 2024-04-29

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Cold and incomplete breakfast, continental options are poor

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Mark Musselwhite . 2024-04-21

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My review is based on value for money. Plenty of options on the menu and the drinks arnt the most expensive. Food is good for the price and doesnt take long to come out but could do with a little more seasoning on the meats. Pool table and darts in the upper area of the bar.

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Mark Bowles . 2024-04-17

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Been there only for beer after work. Amazing view outside .. lots of space for children

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M.M . 2024-04-16

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Less than welcoming, particularly from one female member of staff. Food is ok, but overpriced for what it is, disappointing.

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Karl C . 2024-04-15

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Enjoyed the food, comfortable atmosphere. Friendly polite staff

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Dionne Mcewan . 2024-04-13

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Food is really nice here, actually surprisingly high quality and always piping hot and enjoyable. Nice atmosphere and prices are perfectly reasonable.

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Isaac Dyer . 2024-04-09

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Lovely main course dinner , atmosphere comfortable. Xx

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jean booth . 2024-04-05

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Very small potions, had to send egg back as not cooked properly and had eaten my dinner then they brought egg out. Very expensive for what you get.

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Marie Pawson . 2024-04-02

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The food here was amazing. The peppercorn sauce was out of this world. Come here if you want an amazing steak.

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Lewis Hitchman . 2024-03-16

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I'm usually not a fan of Beefeaters as a rule as I find them all a bit run of the mill drab and similar. This one is a lot nicer. The bar area has the feel of a more up market bar, there's a lot of seating and large outdoor area. Pool table and darts there, large free car park. Didn't eat here as we was passing through in a bit of a hurry so can't talk to the food quality or the atmosphere really as we arrived early afternoon and there wasn't many in there. The lady in the bar is an asset to the place, I forget her name but remember she has a pro darts player son...lovely lady.

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Tom Carter . 2024-03-15

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Absolutely shocked the service I have never ever had such a more negative experience Food was great when we got it The place is awesome set on a hill with a view to die for But the staff/management was so rude and in the words of the team leader on duty "I just don't care" and then as he walked away I will leave it at that....

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scatty taz . 2024-03-11

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Came here today for lunch with my partner, we both had the nacho chicken wings to start with but they didn't really have much flavour to them, then my partner had the classic beef burger which looked burnt which she didn't enjoy and myself I had the fish and chips. The chips was all of about 8 in total and the beer battered fish was over cooked the batter was hard and when you got to the fish there was hardly any there and what was there tasted like rubber. The waiter come to take the plates and was told about food and he said he would let kitchen know and that was the last we heard there was no apology or even and offer of money off food nothing even when leaving they said nothing so left there £35.00 lighter and still hungry.

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Paul Sherry . 2024-02-28

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Portions were just the right size. Didn't have to wait for long.

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Sue Darby . 2024-02-22

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Sometimes hit and miss but has recently been really good. Staff very pleasant and helpful.

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Justin Podlaczek . 2024-02-16

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Amazing service, friendly staff and fabulous views

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Lisa Corbishley . 2024-01-31

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We had dinner here on a Sunday. The roasts were dry, overcooked, reheated and generally very poor quality. It's a shame as the place looks nice. Wl

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Marc Townsend . 2024-01-29

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Service was fantastic..... Jay the GM was very friendly and the waiter ... Craig ... he was very attentive.... i was with 2 friends and we all had sirlion steaks and triple cooked chips .... i would drive the 60 miles again just for them

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Caroline Byrne . 2024-01-22

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Came in for breakfast , food was amazing , service very prompt and good arrived quickly and hot . Will happily return with friends and family .

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Samantha Asquith . 2024-01-22

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This place has improved immensely since my last visit , staff very attentive . Was really impressed with the manager who took an order a two course order for 5 people with different sauces and cooking requirements without writing it down I was convinced it would be wrong . It was delivered exact to order really impressed very efficient. Thank you

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paris david . 2024-01-09

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service very good a family meal shame one of us ended up with sickness and diarrhoea from the prawns think the cook needs to up his game

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Andrew Dickison . 2024-01-08

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I had a burger and chips and it was absolutely horrible. The service here is rubbish it takes half an hour to order a food and drink. Food came out cold. The music is too loud, I do not recommend (at all)

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xMr CFW . 2024-01-06

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Nice venue, good food, nice friendly service

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Tania Charman . 2024-01-04

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Great food, great pub, always welcoming and accommodating. Always happy to visit again and again would definitely recommend

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Jade Harrison . 2023-12-28

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Reasonably good food for the price. Service and atmosphere really good.

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Philip Semple . 2023-12-27

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Overall very good value for money. Friendly service.

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Wendy Payne . 2023-12-23

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Lovely steaks but rather expensive compared with competitors. Table was close to loud large party that made it unpleasant experience. Side dish was pathetic small and over priced. Couldn’t find any staff when we wanted to pay for twenty minutes. Very odd

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Emanuel Flecken . 2023-12-23

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Had lunch today and the food and service was excellent, what a shame that the decor was tired and shabby . The place is in dire need of tlc and it let's down the staff working there .

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Ro Juden . 2023-12-22

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Want to say thank you to good service, good food and good price range. Want to thank manager Jamie, chef Pete and Craig and Shania who served our table. Will definitely be coming again and recommending White Hart, Beefeater. Thank you.

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Steven Leabon . 2023-12-16

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Just OK. Had to wait for 5 minutes before a staff member decided to show up. Although they where pleasant. Food was mediocre

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Grey And Grumpy . 2023-12-15

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Nice food friendly staff. Place was empty but it was Wed afternoon

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mikey bamberger . 2023-12-08

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been here on numerous occasions and usually fine. on this occasion had fish and chips. fish portion wasn't huge but was really dry and mushy peas were a solid lump. not the standard we were expecting ☹️

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Steve Penning . 2023-12-06

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My fiancé and I came here for a Friday night steak. We had 2 starters, 2 steaks with some extras and 2 drinks each which totalled over £90. We normally wouldn't mind paying that price if we had good food & good service however this is not the case here. The customer service was very minimal and not great to say the least. The starters were ok but our mains came out just after we finished our starters so there was no room on the small table to put our mains down as the starter plates hadn't been cleared. We paid £5 extra for a small bowl of onion rings, we had to pay £2 extra for sauce to go with the steak and we paid £5 extra for king prawns with one of the steaks... we received TWO prawns! Not king prawns either! I asked the waiter if that was right and he said "I'm afraid so". I wouldn't class a lump of rocket as "salad" and the chips were cold. The steak was ok. We weren't offered any sauces and the only ones available at the cutlery station was ketchup. We asked for mustard but they said they didn't have any. We then asked for some mayo and received a tiny dish with a big film of slime on top of the mayo so we didn't use that as weren't sure it was actually edable. We have been here a quite a few times over the years and it has been mediocre for the price. This is now not the case. It is a rip off for not great service neither good food so unfortunately we will not return again.

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Katherine Boot . 2023-12-03

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Had a lovely meal with family good service good food

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Robbie Robertson (Robbie) . 2023-11-21

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Really lovely here, the steak meals were cooked perfectly and presented well.

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Pauline Butler . 2023-11-09

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We have always enjoyed Beefeater meals but this one topped them all. The staff team from manager to servers were so helpful, warm and friendly, they could not be faulted.

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Jennifer Funnell . 2023-10-26

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A lovely meal ,good service, and reasonably priced

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Robin Hooper . 2023-10-16

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Took our daughter for a birthday meal what can i say Great food and outstanding service can't recommend enough 👌

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paul haines . 2023-10-09

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Lovely location. Food ok. Kitchen fast to send orders out. Bar and till not the best in terms of efficiency and customer service. Thanks to location we are returning customers

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Marta Peruzzi . 2023-10-08

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Prefect everything .great food great service.staff excelent

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Audrey Stretch . 2023-10-04

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Living in Fairlight we’ve used the White hart at Guesting for many years but after today’s experience I’m not sure we will again. The server we had was absolutely appalling from sending incorrect items to our table to giving us incorrect information regarding what was included with their premium meals, we made our decision based on the Servers information only to be told when the food arrived at our table that if we wanted specific items we would have to pay extra for them. Bearing in mind the bill was over £87.00 for the 2 of us I don’t think putting a Mushroom and a Tomato on a plate is too much to ask for especially as we were told they were included in the meal and that’s why we made our choice. So in a nutshell, the service has hit rock bottom and the Management and Staff don’t care about their customers, all they’re looking for are tips, well not from us!

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Stephen Clarke . 2023-09-24

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Very sad this place could be wonderful, BUT it has some things that really annoyed me the main one was I had a burger and chips skinny fries you would get more chips in a happy meal at Mc Donald's the server's where Very good for nearly £20 pounds a head with a coke and a slither of apple pie and custard not value for money,

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Dennis Winchester . 2023-09-23

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We were served by Ryan,what a great person,wish him all the luck in the world,nothing was too much trouble, took the time to talk to us.

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Lynda Richardson . 2023-09-17

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Very slow service. Not enough staff for the amount of guest.

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Nicola Slater . 2023-09-16

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Very pricey for the quality of the food. We waiting quite a while for the food and the children were hungry. When asking the manager politely if the food was nearly ready she was very abrupt stating there is a 20 minute wait. No one informed us of a wait when we ordered. We saw the two children's pasta meals sitting waiting. By the time they were brought to us they were dry on the top. We both ordered bbq chicken. Cost £15 per meal and was a very small thin piece of chicken. Not worth the price. We were then told when asking for a copy of our receipt that they couldn't print one until tomorrow and they couldn't look back again our order until the next day.

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Sarah Smith . 2023-09-16

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Amazing staff coming with excellent food x

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Lucy Burgess . 2023-09-16

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