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4.0

Based on 538 opinions finded in 1 websites

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Nº 290 in 599 in Solihull

Nº 36 of 85 British in Solihull

Score
OpinionsNoteTripAdvisor5384.0

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Been going to the Manor House cafe for a long time but was very disappointed with today’s visit (06/11/2024). Whilst the food is still good they have brought in a new policy with the tea they serve. Instead of getting a pot of tea you now get a tea bag and a pot of hot water. Fair enough you might think. However when I asked why they were doing this, the answer was ‘people ask for more hot water and are therefore getting an extra cup of tea for free’. How petty and how bad for business. £1.95 is not cheap for one tea bag and a little milk. The staff should not refuse extra hot water (after all, they can’t refuse a glass of tap water) or begrudge an extra ‘free’ cup of tea to customers who are also spending a decent amount on food. I was not alone in my thoughts, several other people were making the same comments. Also, new cafes and coffee shops are opening all the time in Solihull so there is a lot more choice. The Manor House should not be alienating customers like this or they might find they will go elsewhere.

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Firstly our server Paula was just fantastic, she was totally on the ball, knew the menu well and checked on us frequently. The food was superb and some changes made to the burger to suit my daughter. Really lovely evening, lovely food and we returned on the Saturday evening for another family dinner as we were there for the weekend. We have visited twice before and are never disappointed at the service and delicious food! We will be back