BBQ Express Wanstead in Redbridge

The WORST possible service ever and to give it a 1/5 is not worth that. I ordered online for food to be delivered for 18:15 it came an hour late and the staff had the AUDACITY to argue with me. They even delivered an item wrong. Numerous time we had to call them. And all we got was a half hearted apology, and NO refund. They asked for a second chance and that they would give us 50% off our next order. DO NOT WASTE YOUR TIME ORDERING FROM HERE.

Han entregado la comida a una dirección incorrecta y cuando los llamé, me preguntaron sobre mi origen étnico y me dijeron que no tengo señal de teléfono, ¡así que debería cerrar el teléfono! ! ! ! ¡Debería darte vergüenza! ¡Hemos perdido 14, pero ustedes perdieron clientes y hay un Dios arriba! No intentaron encontrar una mejor manera para su cliente, ¡simplemente gritaron y siguen diciendo que han entregado la comida! ¡Que no fue el caso! ¡Nunca ordene de ellos, podría suceder que no reciba su comida y pierda su dinero! ¡MAL SERVICIO AL CLIENTE!

Telefoneó en un pedido de recogida a las 22:30. Llegué y me informaron que se quedaron sin arroz, por lo que no pude hacer el pedido, y luego me dijeron que podían cocinarlo ahora si quería. No estoy seguro de cómo se quedaron sin arroz y luego lograron obtener todo el arroz en 15 minutos. De todos modos, el personal grosero e ineficiente habría esperado, pero su actitud era terrible. Vergüenza.

He estado viniendo aquí durante años y he visto al personal ir y venir. En particular, hay un miembro del personal que comenzó muy bien, ya que los años pasaron, él es negativo y tiene un mal servicio al cliente. Todos podemos decir que no quiere estar allí haciendo el trabajo. (la mayoría de nosotros no queremos hacer nuestro trabajo, pero el dinero es la motivación) Cobran por la salsa en una tina, una tina por comida. La higiene del lugar siempre es pobre. Tal vez una mesa limpia cada pocos clientes. Perdieron algunos clientes entre mis amigos y yo. Vamos al Maryland BBQ Express de Stratford. Ellos son excelentes. Ellos construyen relaciones con los clientes y la tienda está más limpia. . . . ADEMÁS, simplemente se enorgullecen de cocinar y servir la comida.

Era comida decente, pero nada especial. Buen lugar para una comida rápida, y los precios son bastante decentes.

Las hamburguesas de cordero están bien, pero realmente disfrutamos el doner de cordero. Las pizzas son agradables pero necesita más pollo y es bastante caro.

Wide selection of sides to go with with a standard menu, but expensive with chips , slow turnaround ..and no 2 orders are the same

Just happened to pass by the place wandering along High Street and the advert on the glass walls looked appetizing with it's pics of Peri Peri chicken. I ordered the Chicken and Rice and also the Donber Kebab (kid size) all in all around 7 pounds. The serving size was quite healthy and the food was really quite tasty for a fast-food place :) The servers were also quite helpful

Disclaimer: veggie and only had their veggie burger, but been there and had it several times. Nice burger, nice chips, decent choice in sauces, salad etc. Far more expensive than you'd expect from a little burger joint though, almost twice what you'd pay at a McDonalds or something.

I've been working in wanstead for some time now and ever since I've been ordering the peri-peri chicken served with rice and its great. Friendly people and looks clean.

Really enjoyed the food! Thank you. Delivery driver was rude on arrival, he did however calm down after I asked him to not speak so rudely to me.

Their chips and sauce is great and wraps are fairly healthy for a takeaway! No complaints ever from a Wanstead local.

My husband and I were craving burgers and so we went here for a quick take away and having heard good things about their burgers, wanted to try it out for ourselves. Came back home to bite into a burnt halloumi burger, and charcoal tasting lamb and peri peri chicken burger! What a let down. Will only return to get a refund back on meal tomorrow, other than that will never return. Stick to Golden fried chicken burgers!

I went to do a quick takeaway last Tuesday just before midnight and being told no food only fries. It's really disappointing specially when u rely on ur local shop to be more friendly and helpful. I did ended up spending £1.90 on chips. Little more customer friendly would be very much appreciated.

This is really high quality good. Really enjoy either sitting in here or taking away. Staff are friendly and nothing is too much trouble

This is one of those local places to me. It is by far one of the worst even the old chicken and chip shop it used to be with the brothel on top was better than this crap! So so rude - one of the owners saw he gave me a decent portion of chips (never the case) and took them back and put some of the chips back in the fryer! YES PUT THEM BACK! what kind of crap is this?! Over priced and bland food.

Overall, the food was good! Chicken was very succulent and I was actually given 5 pieces of chicken instead of the ordered 4. However, I asked for peri peri fries, which I thought was bit expensive to charge £1.95 where the regular fries are £1.25, to top that, there was probably peri peri seasoning only only 4 or 5 fries like you would sprinkle a tiny sachet of pepper. 50p for hardly any seasoning. I guess the extra chicken compensated for that. Overall, the food and service was good.

Overall, the food was good! Chicken was very succulent and I was actually given 5 pieces of chicken instead of the ordered 4. However, I asked for peri peri fries, which I thought was bit expensive to charge £1.95 where the regular fries are £1.25, to top that, there was probably peri peri seasoning only only 4 or 5 fries like you would sprinkle a tiny sachet of pepper. 50p for hardly any seasoning. I guess the extra chicken compensated for that. Overall, the food and service was good.

I always loved this place I order when I have family around but they were closed for a while I'm happy they are back!

Excellent food, really recommended it

The food never came, i rang the person who works there and expected me to wait hour and half for the food i told him i couldn't wait as i had plans and he told me to cancel. every time ive ordered with these guys they take so long to deliver the food has always been cold when it arrives awful service. it almost been less than 12 hours and no one bothered to call me as i didn't cancel the order. Absolutely Pathetic

The food never came, i rang the person who works there and expected me to wait hour and half for the food i told him i couldn't wait as i had plans and he told me to cancel. every time ive ordered with these guys they take so long to deliver the food has always been cold when it arrives awful service. it almost been less than 12 hours and no one bothered to call me as i didn't cancel the order. Absolutely Pathetic

I HAVE REPORTED THIS SHOP TO JUST EAT THEY HAVE STOLEN £13 POUNDS FROM ME DON'T TRUST THIS SHOP DON'T ORDER HERE!!!!! FOOD IS VERY POOR

I always loved this place I order when I have family around but they were closed for a while I'm happy they are back!

I HAVE REPORTED THIS SHOP TO JUST EAT THEY HAVE STOLEN £13 POUNDS FROM ME DON'T TRUST THIS SHOP DON'T ORDER HERE!!!!! FOOD IS VERY POOR

Food is OK, but delivery riders forget drinks. Manager assures they will bring them back but they do not so you end up paying for things you do not receive.

Food really good delivery time terrible

Tasty burgers, quick service. Polite delivery guy. Good job!

Tasty burgers, quick service. Polite delivery guy. Good job!

Very poor! burnt and cold food! Arrived late! Never ordering from here again, poor franchise!

Very poor! burnt and cold food! Arrived late! Never ordering from here again, poor franchise!

Mi marido y yo nos detuvimos en conseguir un almuerzo rápido aquí hace unas pocas semanas. Nos sorprendió que estaba completamente vacío pero no permita que eso nos impidió. Una vez en el mostrador nos dimos cuenta que la persona que estaba en el teléfono...

Absolutely superb!! Mango and lime grilled chicken juicy and delicious and still has enough flavour !Will be ordering again !:-)

Food was over an hour late for delivery which they charged £2 for and sent over the wrong food! Food was not nice at all and not at all worth the money or the wait. Do not waste your time even trying this place its really not worth it.

Worst place ever!!! Do not eat from here!! Waste of time and money and appalling service don't even waste your time looking at the menu because they don't send what you order and it was over an hour late!

Have ordered before and will order again.

It took long to deliver apart from that the food was fantatic.

Wings meal was very nice. Delivery came fast. First time I ordered from here and will be ordering again. Good portion sizes. Good value for money. Ordered 4x 5 wings meal but got 6-7 wings in each box. :-))

The food wasn't great at all. The chicken was very dry and the chips was hard.

Food was excellent. I was happy. The chicken is amazing. Corn on the cob was good. Will order again, the quality was five stars.

Really tasty good food! Chips could be better (they were a little cold and hard) but overall the food was great. Thanks.

Chips were cold and delivery time was a bit too long, but I will give them another chance. Peri peri burger was amazing! Wouldn't recommend the BBQ sauce though, bit too sweet.

Excellent food, really recommended it

ordered 2 chicken burgers, peri peri chips, garlic bread and a kids popper chicken meal. Kids meal was just a box of rice with a capri son.

Food really good delivery time terrible

There was a bit of a mix up with order due to the menu being a bit misleading, however eventually the problems were resolved...... The food was actually good, don't have any issues with that. Just be cautious when ordering to make sure you get exactly what you expected.

First of all, we have to know fine and good food takes time to be cooked well.Therefore, if you are looking for fast and junk food, then it is not the right restorant for you.Very delicious and well cooked food, plus it is Halal food "by the way Halal food means the meat has less blood therefore it is healthier for you body because normall bloods contain many viruses"

The food wasn't exactly as expected. I called them, the manager was very polite and courteous, and decided to compensate me back half of the money. Take note, people! Such managers are few and far between.

Didn't get the burger how I wanted it also they sent me the wrong burger lol. First time ordering from here and definitely the last.

The food quality was really good, they sent me the wrong drink though....but I would definitely be ordering again

Order arrived late and the food was not hot as expected taste was good i asked for thigh and breast peices and they didn't sent me any of them althogh the driver was a good smiley fellow wearing blue T shirt. 👍🏼

Again and again I had wrong meals delivered

Exceptional food and great customer service

I have always ordered from bbq express before but this time it was a total let down. They took half an hour to deliver the food which was not bad but this was due to the fact that they gave us old chips which did not taste fresh at all. They rushed my order for the food, and it tasted disgusting. The burger was bland and it seemed that everything was just thrown together, i will never order from them again, total waste of money

Took over an hour and half to be delivered

Ordered lamb chops and got miniscule pieces of rubber. By far the toughest meat I have ever had and with the overpowering spices, I really was convinced that I was trying to chomp down on nothing other than rubber. This is by far the worst take-away I have ever had the misfortune of having.

Part of my order was forgotten. This has happened more than once. I will be very weary to order from them again.

I m so angry and upset that you dod not have my choice of lemon snd her chicken on top twice it has happened not good customer service and bad for your business. I liked your portions of food but not to my taste that ii wanted .?????????????????? Why have menu ig you cannot deliver very very very wrong !!!!!!!!!!!!!!

I have ordered in store before and when I found out they were on just eat, I was delighted. My boys love the peri peri chicken and bbq chicken wings and I love the mushroom and heloumi burger.

The standard of food has gone downhill

I ordered online waited an hour nothing came and called the bbq express and was told it would be 30 minutes longer. An hour later nothing had arrived and I called once more to be told they never received my order

This is the last time i will order from here the food was cold and there service is realy poor and food came realy realy late so dont bother ordering from here

I have had take aways or eaten in around 7 times since this place opened.A great choice of chicken dishes, ribs, rice, great sauces, and dips.Staff are friendly and do delivery.

One of the three places I order from. Again. And again. And again.

Every time I've been in I have had amazing service from the guys! Friendly and chilled atmosphere along with great food! Try the super hot sauce! ;)

A family favourite - def order again!

Usually a great experience but lately been slipping a bit

The burgers are gorgeous - didnt expect Halapinos in a 'garden' salad - would expect that to be mentioned

Take 1hr 30mins to show up... pretty ridiculous

Delicious as always. One of my favorite places to eat as the food, customer service and price value are all brilliant.

It was half and hour late. Our food was cold and had no smell or taste to it. I wouldn't reccomand this place to anyone.

Placed an order as normal and waited for my delivery estimate time. 15 minutes after the estimate I rang the restaurant just politely to find out sort of time would it be expected as I was going out a little bit later on. The person on the phone rudely answered back "I still have another 20 minutes to deliver your food!" so I asked about the estimate and they said their estimate was different. Another hour passed and still nothing by this time I was fuming so I just rang customer services and got them to cancel the order. And then apparently according to the person I spoke to from the justeat team they tried to block them from cancelling the order because they wanted the money. Don't know what kind of cowboy operation they were running but if you're going to be rude to me about a general enquiry at least deliver what you were trying to be rude about in the first place at the time you stated. Even if you had another 20 minutes to deliver my food from when I rang you another hour later the food still wasn't there which is what made me ring customer services. Absolute joke of an experience. Any normal polite professional organisation would've said when I wrang up "we are a little bit busy and your food will be with you soon" I would've been fine with that. So the time from the initial order online till the time I had to ring customer services? Just over 2hrs. Absolute joke.

Have ordered from here loads of times and have never been let down! The food is so tasty and fresh, the delivery service is always on time, the delivery driver is always so friendly and if there is ever a query with the order we always receive a call from the restaurant to double check details with us, highly recommend ordering food from here!

Very nice food. However, delivery took an hour. The chips that were ordered had been in the container for a while however the rest was lovely.

took more than an hour to deliver just 4 carrot cakes and when i open the portion has gone smaller. not worth my money but oh well good luck i don't think i will order this again.

Not very nice. Found a hair in my food and the wrap was soggy!

Gourmet burger was burnt. Had cakes for desserts which I think tesco value cake is better. I also don't think they read comments which you write for them. Overall very disappointed. Won't use again

I have ordered from BBQ Express quite often and normally the quality, service and delivery time are all brilliant. However, this time the burgers I ordered were over cooked to the point that the buns were slightly burnt and the delivery took quite a long time (almost a hour).

Delivered in time, nicely cooked and very hot. Always pleasant service and efficient delivery.

was not as great as expected. cold food and soggy chips, which might i add came in a tiny portion! the caesar salald was just chicken strips on lettcue and olives...ALOT of olives however boxes for food were nice lol :) and sauces

STAY AWAY BURGER WAS NOT COOKED PROPERLY AND MY SON SPAT OUT CHEWY NOT COOKED PROPERLY MEAT

terrible!! didn't bring all the order, order was over an hour late then still forgot things!! they made excuses delivery was on its way or that they were robbed!! absolutely terrible service and i don't live far from the shop!! never will use again...had to get refund.

Great food, thank you so much!!!

Came really quick, food similar to Nandos and cheap.

We regularly order from here because the quality and taste of the food is good, the one time I did complain due to no fault of the restaurants not only did they apologies and rectify my order they actually gave me extra, wonderful service

Best food around by far. Took a little time to arrive but it's cooked fresh so I'm happy to wait. 10/10 from and family

I didn't receive 2 of my 4 sides, this has happened before.

Lovely food, neatly packed and arrived in the time estimated. Highly recommended to anyone!

Simply superb! Ordered twice it's that good. Best food ever. Shame it's not in Kenya

The food is always just the way I like it, truly the best grilled chicken around (gourmet burger is amazing too). Delivery was really fast and staff were very accommodating when I called to amend my order. Very happy customer! Thank you BBQ Express Wanstead.

I ordered this meal at 19.30 they noted it would be an hour! at 8.30 i called them... they said all their deliveries were going the other way..... hence the delay!!!!!!! It actually turned up at 21.30 and sadly not complete they forgot an item off the order! After i called them they apologised and brought It. I was advised for the inconvienience my next meal would be free. So the following day at 17.30 I called and they refused saying they had no notes on their system about this! Slack! Unfortunately there are no Minus star ratings!!!! .......as this is where they'd be! **** Just Don't Do it** ** Don't Do it** Oh and the food was not great!

I was an hour and a half late - i had to ring them two or three times then had to go out into the street to find the delivery man as he couldnt follow simple instruciton over the phone. I shall never order from them again ever!!!!!

Was ok in taste, arrived hot neatly packaged. Would order again in the near future.

had to get refund, forgot half of order and was over 30 minutes over the time!! bad customer service.

Perfect will come here again and again and again.

It was very good and nice would get it again but wish their was more for less.

A nice meal great taste well worth a try

Items missing, when I called was told by manager CCTV would be checked?!, still waiting for call back I don't understand what would be achieved if the CCTV did show the items were sent, I didn't get some items ordered, so who would be the liar, CCTV, the delivery driver or me,Thank You very much BBQ, your food is good, I also eat in sometimes, your service is the worst ever and I will never be using you again.

Been here a few times now, and not disappointed at all. I've now tried a few different meals, I have to say the beef gourmet burger meal is my favourite. Place is clean hope it stays clean, friendly staff. Defo recommend this place.

The place is good but it gets even better if you go with the group of friends. The food is good all freshly prepared and the staff are really helpful as well.