Baytree of Hilgay in King's Lynn and West Norfolk

Stopped off here for a comfort break and a coffee. Excellent Americanos and scones all served promptly by friendly staff.

Sadly recent changes to the menu has removed the desire for us to go out of our way to eat here. It used to be great for lunch en route to places, but the "edge" has gone, and it is no longer worth the extra couple of miles.

We both ordered scampi and chips. Soon after starting to eat our meals it became apparent that both plates of food had been smothered in shaker salt. When I mentioned this to the waitress she replied “ well next time let us know you don’t want salt and we’ll leave it off”. Just don’t smother the food in salt in the first place, it’s not rocket science. If we want salt all over our food we can make the choice by adding it ourselves. Note to chef : stop this practice.

We took our puppy to Baytree for his first socialising trip out and sat on the terrace. Went through via the restaurant were made to feel very welcome as we were unsure of how he would react. We were told where the dog snacks were and advised we did not have to sit outside as we could sit in the inside dog friendly area if we wanted. Will definitely take him again a great experience. Well done Baytree staff.

Very quick to take order but food delivery very slow. Restaurant manager needs to understand that the kitchen staff cannot manage the number of orders being taken. Great setting, great food, poorly managed.

Long wait for drinks, 20mins and even longer wait for food, 40 mins. Lots of people waiting to be served, plenty of staff, no manager visible. Food good when it eventually appeared but wait unacceptable and no apology.

We had to wait a very long time for our meal but the most annoying thing was a person who came in long after us got served quickly . The table next to ours were in long before us but was served after us. This is unacceptable. My meal of spinach and riccota taglitelli was ok after I had seasoned it with salt and pepper before that very bland.We should have been informed that there was a long wait when we arrived then we would have had the choice of waiting or going elsewhere. Not happy that when we made a comment about the wait the answer was that the kitchen was short of staff because of holidays. Obviously very bad management not organising the covering of holidays. Will not be returning again.

Visited for lunch with my friend and our children. I'm dairy free and they were very accommodating. They could make coffee or milkshakes with oat milk. I wanted a smoothie but they couldn't make those on this day unfortunately. I ordered the egg mayo sandwich and this came made without butter as I requested. There didn't seem to be much egg in it though, and what was there was quite large chunks rather than lots of little bits mixed with the mayo like I would normally expect. My friend ordered a ham and cheese sandwich from the children's menu for her 2 year old little boy, and this was bigger than the adult sandwiches! So for less money you can get a bigger sandwich which seems a bit odd! The cheese was grated so of course easily went everywhere when he was eating. Other than a those little details it's a lovely cafe, I really like the setting and it's a frequent place for me to meet friends. Lots of nice options on the menu and not too badly priced.

We visited here for breakfast quite soon after the restaurant opened. The service was good and we didn’t have to wait long for our food which was excellent. We had visited here before for coffee and would definitely visit again.

Tried this place for Sunday roast and unfortunately the worst I’ve had in the Downham market area. Very small plate of food, the smallest roast I’ve had locally. Vegetables over cooked, roast potatoes soggy, beef was fatty, all in all not great.

Great lunch today. Quick friendly service and a quality tasty meal and a very reasonable price Certainly recommend to others Mark and Diane Knight

Nice, but a long wait. Is was a Sunday so very busy but we had to wait 45 minutes for our dinners. Food nice, one plate cold. All staff were apologetic and friendly, but it was a long wait. Tea was cold by the time it arrived.

As a birthday treat we went for a Sunday lunch. Service was very slow. Due to "Shortage of staff". Various items were not available. We were not given an alcohol list. We never could get a dessert due to " staff coming off for their breaks". The cauliflower wasn't even as large as a £2 coin & the skins on the roast potatoes were very hard. Incorrect drinks put onto bill.

Having been here several times for Sunday lunch we were very disappointed on our visit today. We ordered our usual roast only to find smaller portions, tired vegetables and uninspiring meat. It was more like a works canteen meal than a restaurant experience. A real shame as at £16 a head it is reasonable to expect good quality and quantity. Points to ponder Baytree as there is good local competition for the Sunday lunch Market.

We often come here as there is an excellent menu so we can all find something we like - which must include the delicious chunky chips

Lovely place and lovely staff Food is always hot and enjoyable, well presented and very good service and staff do a fantastic job

A very disappointing meal and slow service. We visited for a Sunday Lunch to celebrate a family birthday and were very disappointed. We are local and know this is garden centre food and not a posh restaurant. However we still expect decent food. The Turkey roulade was very small, mostly stuffing and what meat there was was very tough. The roast potatoes were very greasy and had been so overcooked they had no potato left inside. We were seated and ticked off at the welcome stand but waited 25 minuets before anyone came to take our order. All the while a waiter was standing talking to people they knew a few tables away. I would have mentioned the problems with the food at the time but my family just wanted to leave.

Hate to say it but feel the restaurant has really gone to pot. Food always used to be fresh fast and hot, but lately is terrible long waits and food and drinks are cold. Have always told the girls on the till but nothing has changed, time to find a new place I think.

Visited on Christmas Eve and although it was really busy the restaurant manager did his very best to get us a table. The food was lovely, good choice on the menu and it was all presented well. We will definitely visit again.

Great lunch, both traditional Christmas and vegetarian. Friendly and attentive service. We'll be back for New Year's Eve!

Santa visit Visited Santa with my granddaughter today. Possibly the best Santa I have ever come across. He was great with her, asked her loads of questions, checked the naughty/ nice book and made the visit really special. Nice present from the toy room and brilliant support from Northpole Nancy and Jingle Jane. Thoroughly recommended for a proper Christmassy time where the actual Santa experience is the main part of the visit.

Absolutely SUPERB! Welcome, service, food, staff and atmosphere. Garden Centre, related shops and restaurant all of exquisite standard and excellent value. In the restaurant the waiting/serving team - Ben especially - were great - kind, professional and attentive - without being smothering. Food was for approx. 25 people - it came out hot and we were all able to eat together - and it stayed hot as plates were appropriately heated - it was beautifully cooked and was absolutely delicious. It was a traditional Christmas Dinner - absolutely amazing roast potatoes and Yorkshires, lovely veg, meat delicious (according to fellow guests and the veg Nut Roast was beautiful. Desserts were also superb - presented beautifully and tasted amazing! The actual Garden centre; the shops, the Christmas shop (inc. Santa's Grotto) absolutely fabulous - massive range of lovely products for all tastes and pockets. THANK YOU ALL SO MUCH!! Have already been back once and booked to come in the New Year for Afternoon Tea with my mum!

Garden centre offering a Fabulous breakfast and really happy to say they are dog friendly with free doggy treats available ! Great staff with a lovely shop to have a wander around. Would recommend - definitely visit here again

Dreadful way to run a business. Chips are advertised as gluten free on the menu but are coated in wheat flour, as admitted by staff who also said 'oh, we really should change that'. Had no knowledge of the importance of being coeliac and the effects of eating gluten!! Will not be visiting again. Also, member of staff was patronising and careless. Beware if you have a gluten intolerance.

We came to bay tree afternoon tea. The phone service to reserve was bad, the response was rude. When we arrived, the store was empty. Somehow we were seated near the toilets when there was so many other tables. Overall though, the food and employees were brilliant.

Always love visiting Baytree at Hilgay. Friendly staff and high quality products and meals. We'll be back soon!

We went here with two elderly friends who live nearby. One friend uses a wheelchair, and obtaining one was no problem. Access was very good and staff seated us in a suitable place. I had the ploughman's lunch. Wow! It was massive, with superb ham and cheese, half a scotch egg and plenty of salad. My wife had ham, egg and chips, which she said was tasty. Our friends enjoyed their meals. Service was prompt - we did ask for no salad on one of the meals, which the waitress brought us. No problem, the rest of us shared it. The restaurant is light and airy, with an outside area. Prices are reasonable. Thoroughly recommended.

Well. A very disaplointing experience today. Went for lunch and ordered a burger from the 'specials menu'. I got a dry bun with sprigs of lettuce and onion slices A deep fried very small piece of chicken. Chunky chips. Tap water. £12.95. As I paid and drove off I thiught 'that was expensive'. Checked their menu. Beef burger with 2x3 oz beef burgers, lettuce, onion, cheese £12.95. It doesn't take a genius to work out that the 'special' is not and is a genuine rip off. I 'phoned to debate this but just got an apology for the price. I won't be back.

We visited The Baytree at Hilgay for lunch on a Thursday, it was quite busy but no need to book a table. The food was good, I had the burger while my wife had a Jacket potato. Both were cooked well and piping hot on...

A buzzing sort of establishment sited within a garden center. Being near to the cafe at lunch time, it provided a convenient venue when other eating facilities in the area are limited. The food was typical of the fare available in similar garden center cafes....

Breakfast baguette yummy, eggs cooked well and clearly good quality ingredients. Bacon cooked well, no fatty bits. Hot chocolate was lush. Will definitely be back.

Visited several times. Lovely dining hall and friendly staff. The Sunday roast is very good, reasonably priced with generous portions, let down somewhat by being served with frozen vegetables. Had a lighter lunch a few times and have been quite disappointed, had a particularly unpleasant...

They have gone all out to make this a wonderful experience for the children, & adults too. Such value for money. We were very impressed with the whole experience & our beautiful great granddaughter was thrilled. Santa was very charming. As usual, the food in...

We haven't been here for ages, I think we used to visit too often and got bored with it, so it made a nice change to return. The building is, let's face it, spectacular, and it was looking very nice with some very tasteful and...

Firstly, thanks for fitting our family of 5 in with only two hrs notice. Four of us had the roast turkey, I had the beef. Beef was very tender and tasty and a very good amount Yorkshire lovely and fresh, veg very disappointed, carrots/green beans/broad...

Enjoyable place to eat, staff good, nice food. Breakfast, lunch or afternoon tea, all good. Well worth a visit.

A small garden centre with an excellent restaurant. Good service with a range of lovely meals, generously served. Sunday lunch looked great. Salads are excellent- difficult to finish. One of our go to places.

We stopped off for a cup of tea whilst travelling on the A!0. It was near to the end of service and the staff were clearing up. Despite being the end of service, the very cheerful host rustled up two post of tea and couple...

Beefburger & fries not my favourite lunch but Baytree do a very good one. It's the service by all the staff and Ben is excellent. He takes the orders regularly on the iPad and is always cheerful very helpful and will note anything that you...

It’s clean with plenty of spaces around the tables for wheelchairs or prams/highchaire. The toilets are reasonably clean. There is an outside area for nicer weather but they do not offer table service outside. Also, I assume, smoking is allowed outside as several people were...

A visit of 2 halves: lovely plant selection and really helpful assistant who spent time making sure I had the best specimen of those available and who was very pleasant and kind. Sadly though...my treat for myself was to be coffee and cake but the...

See the barn at Baytree Garden Centre and thought we would give it a try. So this weekend we took the 15 mile drive and went for lunch Ordered our meals, two salads, one salmon and prawn the other Tuna, we also had a su...

We visited this restaurant because we wanted the type of breakfast we wouldn't make at home and had been pleases with food and service previously. The service stayed the same, but the Eggs Benedict was strange: appropriately toasted bun, nicely cooked bacon and perfectly poached...

We were in the area and decided to go for Sunday lunch we regularly go out for Sunday lunch and often try new places although we have some trusted favourites. Our roasts were poor particularly the vegetables frozen peas and the most unattractive lumps of...

I went with my Brother and Sister, and we went especially for the delicious chunky chips !! My Sister and I had Ham eggs and chips, and that was delicious and plentiful. However, my Brother chose scampi, and it was like a child's portion. I...

Friendly staff, nice food, and pleasant location, although £2:50 for a small portion of coleslaw, £5 for a pot of tea and £3 for a can of lemonade was steep to say the least! Will have to re mortgage to return for lunch next time...

We have recently moved to the area and first stopped here on the way for coffee and cake. Cheese scones are AMAZING and that’s from someone who makes them regularly at home but have never matched up when eaten out! Fruit scones also very good....

I called her for Lunch recently and was very impressed by the quality of the food and the social distancing of the tables. The only criticism would be that there was only one person taking the food orders despite it being very busy. But even...

Stopped in for lunch…I chose the pork and apple burger in brioche bun. Glad I did - when you’re paying £12 for a burger, it better be good - and this lived up to expectations, Chunky chips were tasty too. One minor disappointment was that...

We had this booked a month ago, when we arrived we was in the diary but not on the chefs list. It was a mother's day treat for my 81 year old mum who had never had afternoon tea before. We waited 30 minutes for...

We had called in a couple of years ago for lunch and were disappointed, the food was ok but the service was very slow. However this time everything was spot on. Staff were efficient and helpful, no time was wasted in getting us a nice...

Having visited this restaurant/cafe a number of times in the past we decided to have lunch and booked a table. Their vegetarian menu consisted of two main items and although a nut roast was advertised on the website we were told we should have pre-ordered...

Fancied a Ploughman’s, had a quick look on trip advisor and came up with this place! Could not fault it, what a lovely place, our ploughman’s was exactly as a ploughman’s should be, worth every penny. We also looked at what everyone else was having...

Some of the best scones we have had out ! Friendly, helpful staff a nice setting. We will be coming back

Had lunch here with my husband. My ploughmans was very good, salad fresh and the baguette was not too crispy. Service all round was very good however seeing a young man, I asked him his name, Joe, cope at the till with 2 woman who...

Popped into here to have a look for a houseplant and have some lunch. Staff welcoming and friendly, well spaced out seating, menu basic but ok, was very impressed with the ploughmans, hope to go back soon to try the afternoon tea!

Nursery 9 , shop 9, restaurant such a boreing menu , we used to visit once / twis a month can only give it 2 max for cleanliness. Let’s it down badly put us off useing it anymore

Went to Baytree for lunch 27.7.2021. The menu choice was good, reasonably priced and well prepared. The staff were friendly and the order at counter ststem worked well. Thoroughly recommended.

Hi there went for lunch there to day the food was just ok the place nice staff dont look as if they wanna be there and i saw a staff member being extremely rude to customer her face said it all ordering food caused much...

We found the service excellent and the sanitising of the tables and chairs was carried out as soon as people left. I had a plowman and my wife had a sandwich which came with a nice salad both were very good and as much as...

Visited for lunch, seated in the outside marquee, tables were well spaced. Menu was ok , food ordering system was effective. Food itself was average for the price.

Waiting time too long ,food cold when we got it,staff not helpful ,a great shame as it used to be good

We’re very local to this garden centre, their restaurant and I have always been a champion for it. However, we visited their restaurant yesterday and they must have been having an off day. Social distancing measures and COVID compliance is all there and the staff...

Called in on the way to the North Norfolk Coast. Very Clean and Welcoming. Not the Cheapest Breakfast out there but by Far One of the Best Breakfasts we have enjoyed in the last few Months. Felt very safe with the current Covid Climate. I'm...

Visited on Friday lunchtime with a friend. We both ordered jacket potatoes which were absolutely awful! They tasted and looked as though they had been left over from the day before and been warmed in the microwave. We can't complain about the filling or salad...

First time we have visited since lockdown.. They have organised the restaurant to comply with Covid regs and it works well. However, you have to collect the food and drinks yourself. The food was good in quality and quantity, they no longer do smaller portions...

My wife and I went here with friends. We were swiftly seated. The girl who took our order - which you give at a counter - got it wrong, omitting my coffee and ordering 2 portions of cheese for a jacket potato instead of a...

Had Sunday lunch here on 1 March 2020. Went for the roast pork. Succulent and full of flavour, delicious. Staff were friendly, knowledgable, quick and efficient. Will certainly go again.

Was passing and decided to stop off for lunch!We both had ham egg and chips!Food was very average and not worth the prices they charge!Service was ok plates were taken before we had hardly finished!

Called in for lunch. First time visit. We were shown to a lovely table in this spure green oak framed building. The food was delicious fresh and tasty. We had a baguette with brie and cranberry as we are vegetarians and the staff readily prepared...

Called in for tea and a cake on the way home from Ely. The restaurant is large with exposed oak beams so a pleasant setting, although it lacked atmosphere, mainly because it was not very busy. Staff were pleasant enough and the tea and cakes...

Good Food, Value for Money & Quick Service ........was always very good when it was Dents, but has now got even better .......Sunday Lunch is excellant with very quick service .....recommended

I was concerned about taking my elderly dad to Baytree, having recently changed hands. I really shouldn’t have worried. Good selection on the menu, and very friendly service. I would recommend booking if going for their Sunday lunch, as it gets busy!!!

Visited this restaurant as a group of 5 for lunch. No doubt it's a beautiful clean and well presented restaurant and the food was very good. But the wait for our food was a good 45 minutes and having asked a waitress why it was...

A Saturday morning drive, looking for plants for the new house, took us to Baytree Nursery - a name we were familiar with but not at this location. Being lunchtime we decided to have lunch in what appeared to be a newly built extension to...