Baynes the Baker in Perth & Kinross

Being on a later shift at work I don't turn up to Baynes for lunch until 1pm. Unfortunatley by that time they often have a poor selection left because they do not prepare enough product for the day. No white rolls, no chicken mayo and very unhelpful staff who refused to make up a fresh roll for you if your preferred choice is not already made up, which is usually the case at this time of day. That's even when there is plenty staff behind the counter so much so they are standing about chatting. When asked if they could make one up fresh, at first their excuse for not doing so was there was no chicken mayo left. When challenged what was stopping them from making some more up, there was suddenly also no white rolls left. Perhaps a one off you say, well no, I have been in multiple times before which is why I finally pushed the point with them am why I am here posting a bad review. I have never been able to get a chicken mayo roll on white at or after 1pm. Apparently it is Baynes that dictates what time you should be having lunch not the customer. One time I did manage to get manage to get a chicken mayo roll but once I arrived back at work, I discovered in fact it was a brown roll, so, the Baynes bakery assistant does not seem to know the difference between a white roll and a brown roll. The boss's attitude at the Glenrothes store is even worse, she does not care a jot if you can get what you came in for and denied that it was poor customer service to not have any white rolls left by one o'clock and only having a limp selection of only the brown ready made rolls that no one wants available was fine. I even complained to their headoffice - another waste of time. I got a women in their office who is probably just the office secretary who also. Here input was to say that she would let the area manager know. Of course nothing changed, did she call me back a week or two later to see if I had been in since and had things improved? No she did not. My advise is if your in the central Scotland you will get much better service, and choice, if you go to another bakers for your lunch, I recommend Stephens the bakers, they are far superior in every respect. Baynes = poor choice, poor service by arrogant staff. You may get better service in other Baynes stores but why waste time just go to someone else and be guaranteed to get a better service.

They were unable to serve up a hot pie, bridie or sausage roll at lunchtime. We should have gone to Gregg's next door! Nice coffee though.

Había pedido los bistecs y bridies, ambos no eran geniales. Sabía a comida congelada recalentada. Estoy seguro de que Islandia podría tener algo mejor. Tampoco es barato, ¡más de cinco dólares! ! La persona que sirvió tampoco fue la más amable, no hace falta decir que no volveré.

Cada vez que viajamos al centro de Perth visitamos esta tienda para comprar panecillos y pasteles. Nunca nos ha decepcionado la calidad.

Esta es una excelente panadería, los panecillos son geniales, especialmente los empacados, ya que se mantienen blandos durante unos días, toda la comida caliente para llevar es buena

Love a nice hot sausage roll,cake and a coke while on the go on my visit to Perth. Baynes Bakery is the place to go. Will recommend to friends wanting carry out food. Like this place friendly Staff

Superb hot pies ,bridies sausage rolls . A good range of cakes and tray bakes ,clean friendly shop always busy personal treat the apple pies are great coffees and teas available too