Baskin Robbins in Harrow

Love the icecream thats traditional Baskin however the service and presentation is what matters. At this outlet it could be better. The place is clean but the service is slow and poor.

Perfect service, we requested names written on specific drinks and they completed the order as per our wishes to the best standard. The milkshakes were amazing, filled to the brim and well made, everyone was satisfied with their orders. Would recommend and definitely go back for another treat!

I'd never seen kosher ice cream before and was interested to read the list. A great place to go with friends or family or colleagues when you don't know what qualifies as kosher. Really friendly manager - especially at off peak times. Their ice cream cakes in the kosher flavours are also good to know about and you can put them in your freezer and get them out for a party.

I love the people who work there. They are always very friendly. The restaurant is clean and the cakes and ice-creams are delicious and fresh. I use that restaurant 5 years and always return there with a pleasure.

I am very surprised to read some of the bad customer reviews of this Baskin Robbins. We have been going there for 2 years and despite it not being our nearest one, we go there simply because the staff are fantastic. The restaurant is also cleaner and more airy than other BR. My only complaint would be the infrequency of Rainbow Sherbert but that is not the fault of the restaurant. In fact, when they ran out, one of the staff found a spare tub and put it aside for me. They are a pleasure to deal with.

The owner tries to act friendly but is very rude and impatient.. I have seen him almost shouting at his team a few times is visibly angry if you are a bit indecisive.. don’t have much choice as the kids like BR and this is the closest to home..

We ordered an Oreo Ice Cream Cake here which was an absolutely treat on my birthday. The service was fantastic and the staff were very friendly and accommodating. I definately recommend Baskin Robbins Hatch End.

I visited Baskin Robbins in Edgeware in September "19 What a HUGE MISTAKE I usually go Hatchend and Northwood Baskin Robbins and never had any problems I spent £31 and the ice cream had ice Crystals in the ice cream When I called to complain I was told that they would give me 30% off my next visit. What a JOKE ! After giving me sub standard ice cream they are expecting me to go back and spend more money there To top it off Monica the Manager there implied I was lying by saying *well how do we know that there was a problem with the ice cream!" That is beyond disgraceful You get better customer service from Poundland ! Avoid this branch at all costs. The have no value for their customers Highly disappointed

We are regular customers. Collected our daughters 18th Birthday Cake made just out of ice cream complete with her photo on the cake. It looked amazing. Our daughter Emma loved it. We cannot fault the customer service you receive whether buying a cone of ice cream or placing a special birthday cake treat. Excellent choice of ice creams and all delicious.

Nice spacious place..Good service with lots of options to try out for dessert from hot to cold. They are offering a free waffle cone with 2 scoops which is great value and very delicious!

I always have the best experience when I come here. The staff are always very friendly and know what I want everytime I go there. The kids love it here as the ice cream is amazing. You can never go wrong here as it is the best ice cream joint in London.

This is more of a takeaway than eat In establishment. If I am in a Hatch End always drop in for a mixed tub to take home to eat over the next couple of days. Great mix of flavours and toppings to suit whatever mood. Can get really busy on hot days

The staff are always nice and friendly and serve you with a smile. Even though I did drive one staff member mad by trying about six different flavours. Only because the ice cream I like best was out of rotation.

Visitied Baskins after disappointing meal and though we had to wait in line we were given great service and the ice cream was fantastic. This time I had Gold Medal Ribbon, which was great, as always.

Very good ice cream,but not a restaurant, although they have chairs and an after-achool young clientele. Always pleasant staff,and excellent cakes

Went back last week for dessert. The guy who served us was fantastic, really did a great job. The ice cream was great, the Chocolate mousse royale was back! Absolutley loved it.

Great choice of fabulous icreams, it can be a little hard to park and there is sometimes queue, but always worth the wait

I'm a huge lover of ice cream and a big fan of Baskin Robbins. Used to be a regular visitor of the one in Edgeware Road but since it closed I've had nowhere to go. I've grown sick of all these gelato places opening up...

Ice creams were too creamy and somewhere they lost the consistent flavour factor. Also over priced. A lot of people seem to come here and they enjoy their dessert. I’ve tasted far more ice creams globally and this place doesn’t do it for me. Go...

Always use this place regularly , hygiene and staff are impeccable , ice creams are divine , milkshakes sublime and the hot chocolate sundaes ..... wow !!' Keep up the hard work , your customers appreciate it !!

Good variety of ice cream flavours , milkshakes etc. Staff very helpful. I needed egg free varieties and they showed me which flavours were egg free. I really like the flavour with chocolate and nuts. There is parking on the parade and side roads.

Nice range of ice creams, deserts and milkshakes with great combinations. The staff are always very attentive too! One of the nicer Baskin Robbins that I've been too and therefore, definitely recommended!

If we have something to celebrate well this is always top of our list to visit. The staff are just lovely and remember us every time and treat the kids with little extras! The shop is in a great location where you can look over...

I have been going to Baskins for more years than i care to remember and having Rocky road I asked for it here and they said its been discontinued which when i called Baskins head office the said that perfectly untrue, they don't stock this...

We have visited this branch since it opened, as the nearest BK was long way into Ruislip. The moment you walk into this branch, you're welcomed like an old friend and this makes all the difference. The place is well lit and we regularly buy...

Good selection of flavours and nice ice-cream! A bit slow service and could have more seating spaces...

It delivers average chain store ice cream. Nothing special & full of preservative. Service is adequate- however pleasing the customer is not a priority. Can't fault them though - just not special. The pistachio ice full of flavouring. Not up to scratch. Chocolate sauce akin...

After my regular Baskin Robbins on Edgware Road closed down I was at a loss as to what to do to get my ice cream fix. One night, on a trip to Harrow I discovered this little establishment, nestled between a burger joint and a...

I'm not normally a fan of chains. But the ice cream was excellent. Creamy and full of flavor. And the gentlemen serving was so kind to our kids and even gave us a free bottle of water. Will come there again for sure.

We ordered an ice-cream cake for our daughters birthday and it was FANTASTIC. Yes, it is expensive (around £35, I think) but it was delicious and really memorable - she wants one next year too!

Everytime I am in Hatch End visiting my Grandchildren I always take them to Baskin Robbins. Amazing choices of Ice Cream and Happy Grandchildren is a wonderful combination.

Great ice cream as a treat We bought an ice cream birthday cake & would recommend you go tradional flavours so everyone can eat it. Absolutely fantastic Staff are friendly in hatch end too We walk dog down with the kids they go in and...

Delicious icecream but with a few extras it cost a small fortune! The staff are quite friendly and are well trained to upsell. The seating area isn't great and can get very busy over the weekend. Have rated it Average due to cost and seating...

No colour? No flavour? Ask to see the ingredients list - flavours and copper chlorophyllin (doesn't sound like something you pick in a field)

Whilst the ice cream is always great,this branch offers the best service ever. The staff is always so welcoming and really make us feel comfortable. Always smiling and positive. This gives the best Baskin Robbins experience. A must for anyone in North London.

The staff and Management always make you feel very welcome, great choice of ice cream and deserts, a ittle pricey, but you get what you pay for, they are always very patient with the kids

I love Baskin Robbins ice cream from a long ago I have been visiting their Edgware branch. Now this branch is closer to me and it is well run unlike Edgware unit. Always clean and friendly faces. Good service and waiting time very limited.

I took the kids here for a treat, they have an abundance of different ice creams and the quality is amazing, however it is not cheap at £2.70 For a single scoop of ice cream! A nice treat and some of the best ice cream...

The milkshakes are killer here and when riding a motorbike you can't really stop for a drink but a milkshake of this calibre goes a looooong way:) great selection but would be even better if they specialised in sorbets too!

This is an ice cream shop, that sells ice cream. It is NOT a restaurant, although there are a few chairs around. The ice cream us very good , normal baskin Robbins stuff, and the staff are friendly. What the previous reviewer was thinking of,...

I have been visiting baskin Robbins everyday for the past few years it is a fantastic restaurant lovely atmosphere and kind and loving staff I recommend the banana caramel flavour if having hot waffle have a hot waffle with banana caramel and hot fudge and...

Quick friendly service. People with children like to sit down and I often walk past and wonder why anybody sits here when they could be at a classier and more comfortable wall table elsewhere instead of in the middle of the fast food 'traffic' -...