BaoziInn - London Bridge in Southwark

I was very much looking forward to trying out the vegan rainbow dumplings and dishes, as few Chinese restaurants offer such a range. However, my AWFUL experience has compelled me to leave this review in hope that it offers feedback for change or it saves prospective hungry dim-summers from wasting their time and money. I had met my friend on a rainy Monday night for dinner; when seated, we were told we had only 1.5 hours which was fine. The big problem centred around ordering the vegetarian/vegan Dan Dan noodles from the separate Green Menu. The noodles were served with a topping, which after tasting, it made me query it with the waitress. As a vegan, UTTER HORROR to be simply told it was pork mince. The waitress seemed unaware of their mistake, despite my shock and disgust and any rectification had to asked for. We had to ask for the noodles to be replaced with our ordered one, ask for a clean bowl and for the dumplings that were in my bowl to be replaced too – all this seemed to inconvenience the waitress. And simply no apology from the waitress or manager. It’s lucky that this is not a case of an allergy – the staff were inconsiderate and careless towards their customers. To top it off, our bill was given to us without asking, made to pay promptly and clear message to leave despite empty tables around us and no-one waiting. Dinner served with a big cold dose of ignorance and rudeness – what a shame as offering good service costs nothing!

This is apparently a chain of several Asian restaurants in London. The one we ate at in Camden Market is pretty much a fast-food restaurant, although the description of the others in London look more sophisticated. We had a shrimp dish and a fish dish. One dish was far too spicy and the other was edible but nothing special. Being that we were eating in Camden Market, this meal was better than we anticipated.

We ended up calling into here before we saw a show at the Menier chocolate factory. We had had a few drinks and desperately needed some food. I am so glad we took a risk on just walking in. The welcome wasn't the friendliest it could have been but at the end of the day, it was a busy Saturday night and we hadn't booked but they managed to squeeze us in and advised when they needed the table back by. Which worked fine with us due to the theatre. Everything we had was tasty and fresh, the ribs were absolutely incredible and could have ate another two bowls just of them!!!! Fantastic and we cannot wait to go back!

Poor customer service. Poor ordering system for a group of people. Not great quality food. Unpleasant experience, will not be returning.

Awful over-priced food. This is probably the worst Chinese meal I've had in London in decades especially when you take into account the price - £120 for two with just the two beers in this. The lamb and beef skewers were bland, the fish-flavour style aubergines deep fried in cubes and already caving into themselves, the dumplings were different temperatures from warm to tepid - poor microwave skills - and the gong bao prawns had a hard crust and a gloopy sauce. The only reason this review has two stars is because some of the staff were friendly, and the place was clean. But foodwise it's a no-no. There are far superior restaurants in London, some of them in more expensive areas of London, where you can eat for half the price. Avoid avoid avoid.

This restaurant is very expensive for Chinese. The food is of average quality. The service was very poor and disorganised. Hardly any word from the waitress/waiter. Would I go back no.

Food, surroundings and service somewhat rough-and-ready. A student lunch place except for the prices!

There are two amazing BaoziInn restaurants .. one in London Bridge and one in Soho and both are so worth a visit! The London Bridge one is nearest to me and it’s where I first had the Dan Dan noodles. Oh my days! They are so good and the dim sum is the best I’ve had in London. The staff are so helpful and we only know Joe by name but every time we go we are made to feel so welcome.

Tasty food (when it finally arrived) albeit small portions for the price. Have been to boazilnn several times and always had a good experience but our meal at the London Bridge branch last night was nothing but shocking. We had a table booked for 3. We were seated but the 3rd person in our party couldn't make it at the last minute and so the restaurant asked if they could move us to a smaller table as they were fully booked (understandable!). However, they then proceeded to move us 2 more times over the course of the first 30min of our meal as 'other people' needed the tables. The 3rd table we were sat at was in the corner next to a pile of cleaning products. Finally settled on a 4th table upstairs and our order taken. We ordered 5 items - the first arrived within minutes however we then had to wait for over 20min for the 2nd plate of food to arrive. I appreciate the items come out when ready but waiting 10-20min in between each plate is not acceptable. We chased to be told "the chef is still making it as we are busy". The same happened with the 3rd and 4th plate meaning nothing came together and our meal eaten in mere bites. The dumplings - when they finally did arrive also arrived warm instead of piping hot. One of our dishes never arrived at all - we had to ask 3 different people for it, to be told at the end that they had actually sold out. Instead we ordered a mint tea... whilst drinking that tea we were then asked if we would move AGAIN - this time to the bar - as another couple were unhappy with their table downstairs and could then have ours? Our answer was no. We were told they would give us a discount and free mint tea if we obliged but as a pregnant woman I was not prepared to sit at the bar. We explained the issues we had had so far and so were even more disappointed when the bill arrived without any discount on it and including full service. To add salt to the wound - before it was even 10pm the waitress began clearing our table and sprayed it with disinfectant three times (whilst we were still finishing our tea). The message that they wanted us to leave could not have been clearer. When we did get up to leave I went to use the bathrooms to find them roped off and closed for cleaning. When I asked if there were alternative bathrooms I was told they had been cleaned and closed for the night and couldn't be used. With paying customers still in the restaurant that should not have been the case! Only after the manager was consulted did they agree to open them up for me to use them. Overall an incredibly shocking experience with no apology. Will not be returning

What meat there was on my plate was of poor quality, lots of chicken skin, no vegetables. We should have gone to one of the vendors outside, looked more substantial.

We actually ate at the location in the West End Theater District-- 24 Ramily Street. It was easy to order, since you circle your selections on the order sheet and the server brings them to your table. We ordered a selection of dumplings, and enjoyed them so much, we ordered MORE! Service was friendly. It is very intimate location with only a few tables. VERY convenient to the Prince Edward Theater where we saw "Ain 't Too Proud" musical. It was a perfect evening.

Superb fresh and delicious food and amazingly friendly accommodating and speedy service. Nothing was too much trouble. Highly recommend. Don’t be out off by the humdrum exterior. This is a gem of a restaurant

Great spot for some authentic food; was absolutely delighted to have stumbled across this gem. The dumplings were to die for - especially in the chilli sauce. Highly recommend the Gong Bao Chicken; careful no kissy kissy, as there are massive chunks of amazing fresh garlic within. Winnie and Emily were brilliant and really looked after us. Thank you. Will definitely be coming back if in the area.

Des restaurateurs attentionnés, une nourriture délicieuse et une portion bien plus que suffisante pour un petit prix

We visited the restaurant to celebrate a birthday & had a great evening. We received a friendly welcome on arrival & waited around 5 minutes to be seated the waitress explained the menu & the ordering process. The food was really nice especially the chicken dumplings staff were really friendly & helpful especially the young guy that serves drinks he was very entertaining gave us some great recommendations & made us feel very welcome he certainly kept us entertained & provided excellent customer service his what every restaurant needs. the shots at the end was a great touch. I Would highly recommend & definitely return.

Very disappointing. It was very clear the place was understaffed (particularly as we complained at the end and were told the chef wasn’t there)… Basically, we ordered food and waited half an hour…finally ONE of the meals arrived. Then after another 10 minutes the other meal arrived! By this time the other one had been eaten. My meal was dry, had no chicken, and just tasted average. Very disappointing. We should have been told at the beginning that they were understaffed so we could have gone elsewhere…instead of them trying to cram everyone in and serve us all slowly with average food.

Cultural differences make people in reviews say the staff are rude but it’s just how they normally behave and it’s to be understood. I had a lovely chat with 3 ladies there about lunar new year even though I have no idea what is it, they have given me recommendations where to go . Lovely people! The dumplings and buns were lovely , I had so much food in Victoria MH that I asked for the buns to go and they were lovely after a few hours, the spicy chilli oil keeping them moist and not sticky . Definitely recommend

Nice small and friendly restaurant. Great Siu Mai, Bao and Dimsum. Like the call for service button. Just a nice relaxed place to chat and eat

Pretty average. Food is presented nicely, but looks better than it tastes. Tastes fine but very middle of the road. The manager (or at least a more senior member of staff) was also quite short & rude; but the rest of the waiting team were...

They even accommodated a service dog. They were friendly and the food was great and appetizing. My dogs were treated like royalty.

My wife and I stumbled upon this restaurant rather by accident (we got of the Tube at the wrong station). It was early evening in June and the restaurant was almost empty. I'm so glad we went, the staff were extremely welcoming and the food...

Having tried their restaurant in Soho I thought I would give this a go. Big mistake! I ordered some gong bao chicken takeaway and it was terrible. Just tasted sweet, not at all like a Sichuan dish should taste. Very disappointed in this branch. I...

Old school made for westerner style place masquerading as Chinese. Overall pants, cannot recommend and I know Chinese food, bu haochi. Salt ribs - good but laced with spice from a packet that any Asian food shop sells bulk. Not bad. Salt n pepper 'shredded...

Awful. Really really bad We had to send back our squid - it was pure rubber. They got our order wrong and bring two prawn dishes. No one was served us anymore because we sent back the dishes. Noodles were decent but sauce absolutely flooded...

The food was simply horrible, we had 7 different dishes and most of them where uneatable. One sticky sauce coverd all of them. The fried chicken tasted like fried plastic, and it is way to expensive for what it is. The rooms in the back...

Such a lovely atmosphere. The staff and owner were very friendly. Service was good. The food was really delicious and fresh with huge portions. We ordered too much, but had to finish it as it was so tasty. I would definitely recommend this restaurant and...

My friend and I went to visit there based off a recommendation and were sadly a little disappointed! The food was average, the chicken dim sum was fairly rubbery and there wasn’t even any chicken in one of my chicken curry bao buns.. the prices...

Ate a full meal with my wife and kids. It was lovely. We are at 6. At 9:30 in our hotel a hundred meters away. I went back and got more dumplings. I regret nothing.

I walked into Baozilnn London Bridge by chance as it happened to be next to my hotel. Never had better luck. Great place. Good ambientation. Food was excellent. Price were good. Staff was extremely friendly and took excellent care of my crazy family (4 kids...

Expensive for what you get, Food was average and cannot recommend, Staf were friendly, service was good but food and price let’s it down unfortunately

Went for a 30th birthday - mixed reviews. The waiter was incredible and so friendly. The waitress however seemed a little ditzy and we ended up with a meat version of a dish rather than the vegetarian one. They replaced it but should’ve given those...

Tiny restaurant, with a very authentic feel. The Squid appetizer was delicious, and the dumplings were excellent! If you are in Chinatown anytime soon I would definitely recommend this place; staff was very friendly too

Very friendly staff but very expensive for what we had. We asked to eat upstairs as the downstairs was full and noisy. Clearly the manager didnt want the hassle of going up and down stairs and we were made to feel guilty for this request...

After reading previous reviews I wasn't sure what to expect but I have to say the service and food was fantastic. Incredible dumplings which are a must try! Highly recommended!

Hugely average, unfriendly manager and very, very slow service. It's a daring move being so average when there is so much choice around in Borough Market and London Bridge. Everything tasted microwaved and bland and took so long, I could have made my own dumplings...

We were met by a Curt manager who was very unwelcoming. The food was very tasty but nowhere near hot enough Service was generally very slow. so all on not a good experience.

Visited restaurant on Friday 21/09/20 was welcomed by manager although I had not booked in advance got a table quickly and had the best meal tables are well spaced service excellent food was fantastic

I discovered the place one rainy day. We did not make a booking but we could take a sit close to the window. The guy in the door was very kind. We ordered three dishes to share, the food was really nice. I do recommend...

With big expectations, we tried for the first time BaoziInn in Tower Bridge. Very briefly I would say: very average food, quite pricey, extremely kind and approachable staff, and a bit chaotic environment.

I am not sure what has happened at Boazllnn however, the menu has changed and it's not great. I've been previously and it was good, however, we went for a meal yesterday and the food was bland and underwhelming. Honestly, there are 1000 places that...

I've been to other Baozilnn branches previously and been very impressed, so was excited to try London Bridge as each location has a different menu. During our visit they were offering a similar promotion to Eat Out to Help Out (even on a Saturday night)...

I prefer this branch over the other branches located in Soho and Chinatown. I thought the food was definitely a lot nicer even though it's the newest branch and the manager Tika was so wonderful. He also explained that they were continuing with a similar...

Drinks service was really very slow, but they do have a new bar so maybe it was down to that - but it needs to get much faster! Conversely the food came out really very quickly once we'd ordered which was great! But everything was...

I got served super fast, quite amazing. It took like 5 minutes to get my dish. The staff is friendly, the place is nice and the prices are ok.

Ok so away from the main China town area of London, newly opened by Borough market. Serving lovely tasty food, pleasant wines. Friendly staff good experience. This is our second time here however it might be because it was Chinese New year but everything we...

Went here with my friends for a dinner and the whole experience was amazing! The place is modernly asian, a lot of seats inside and is good for group and family reservations too. Good variety of food and drinks in their menu, affordable and the...

Nice place to have lunch or dinner. Service was quick and nice. Waiter was very helpful, he answered in detail all the questions we had related to their menu. The flavor of food was amazing, I highly recommend to have their duck and their noodles.

We went there last night to catch up with some friends and had a great time. We had prawn and pork dumplings which were amazing and decent size also had barbecued meats, mapo tofu, prawns in capital sauce and cumin lamb chops. They all tasted...

Nice food near Borough market. fast service. Fresh and good tasting food. A little quiet compared with the other option in the area.

Personnel sympathique, accueillant. Disponible pour expliquer la carte et nous aider dans notre choix. Plat bon et copieux.

Best one in the city!! Everything was delicious and authentic. Dan Dan noodles 😍😍 Much recommended!!

My friend and I found this place by accident and it had space and looked welcoming so we went in for a meal. Initially, it was fine except that the menu was not what one would term "usual" for a high-end Chinese restaurant and the...

Highly recommend ! I have been to many Chinese restaurant in London but Baozilnn has pure Chinese taste. Beautiful restaurant with friendly staff. Thank you manager Tika for warm welcoming and helping us to choose delicious food .Planning to visit again with my family very...

On the Wednesday the 4th of December 2019. I vsited Baozilnn in London bridge. It was great to see how clean and amazing the place was. The food was really good. Alot of different dishes. The Manger and the team were so welcoming,friendly and helpful....

Very delicious food. I enjoyed a lot. Wonton was the best. Love it so much. Beautiful restaurant with friendly staff. I will definitely return for the food again.

Worst dish ive ever eaten! Bones in Chicken... Instant noodles... Too expensive for this quality of ingredients.

This Asian restaurant deserves 3.5 for the friendly service but not the food. We tried the duck noodle soup which was just ok. The stock was not particularly flavoursone and the portion of duck not as large as other Chinese restaurants I’ve eaten at. Better...

We went here early on a Saturday - best time I think. It is in a busy area but with Borough Market and its eateries I suppose this get overlooked. The place is modern decor with eating areas down and upstairs. The staff are very...

My experience at the restaurant was superb the food excellent I loved my dining there looking forward to take my friends there on Halloween.

wanted something hot to eat and found this restaurant on the way. ordered soup with dumplings. the soup was cold and the portion not big and the waiters came too many times to check us. we had a feeling that we are ruched to leave

I had the most succulent flavourful BBQ Pork Rice, the meat had a delicious caramelised coating that goes well with rice. It’s oozing with flavour, the serving portion is good to share for 2 person, the dumpling was great filled with generous amount of meat....

My wife wanted to try it out. Overpriced, small portions, no match for the Soho sister restaurant. They sat us upstairs next to a large group booking that would not sit down. As a result we spent most of our meal staring at peoples backsides...

Restaurant was well decorated, comfortable and spacious. Service was polite. Food was a little disappointing however. Prices way above what I would expect to pay which is similar to what some of the other comments said. Dumplings were ok, but wasn’t anything too special to...

We came here for lunch having read good things in the London press about the soft launch, but were thoroughly underwhelmed. Wanted to order cocktails and were told they 'don't have any today', and they also hadn't made any fresh dumplings this morning so we...

Very welcoming service. Good authentic food but some of the dishes are very poor value indeed. The barbecued meat for over £20 comes in a tiny portion. Others have commented similarly and I think the restaurant should take note.

The lunch was not as expected, the dumplings and wontons lacked taste and the service was not unto standard. I hope that this is just a starting up problem?

The food at Baozilnn manages to be both intensely savoury and tasty without being heavy. Extreme care is taken with the preparation and sourcing of ingredients and they are rigorous about using no MSG as they feel the natural flavours are best and they certainly...

We have landed there for lunch with family,provided seats in the first floor at a corner side table.Casual, cozy & low seating arrangements.We have Foikington's juices & pork dim sum at starter,Then we ordered for chengdu baozi,traditional baozi in spicy sauce,duck slices with pan cake.Table...

Tried this place out during the soft launch and my initial though is that they have a very thick menu, like a book, but the variety wasn't quite what I expected. I thought there would be some sort of dim sum available, but this was...

It’s a small rather cramped space despite being spread over three floors. Ground and first were operative this lunchtime, the ground floor sharing with a kitchen and a greeter rather bizarrely wearing a headset and earpiece despite the fact any instructions being given to her...

Was just hear for lunch and heard it’s been open for 4 days. This restaurant really checks all the boxes for authenticity, service, ambience and value for money. I had the Dan Dan Noodles (pork mince) and my friend had the duck egg noodles. Both...

Nice venue with great service, however food a tad pricey for what it is, esp for the roast meats which costs over £20 for meat less than a girls palm (see photo). Even with the 30% opening discount, we found the value average, let alone...