Balti Express in Rochdale

Poor customer service and massive wait for desserts

I was a bit skeptical before ordering however wow. Portion sizes are slightly larger than some takeaways, the quality of the food was spot on and the price was really good too. I'll be back in the future - and they're on foodhub so you don't get robbed like you do with some other apps My second experience wasn’t as good Microwaved Donna meat (Donna spit wasn’t turning/turned on) meat came from a canister below which was cooked at some point in the past few hours, pizza bread was like slop possibly also microwaved Chicken pakora - pre-made from the freezer and deep fried - tasteless and bland I’ve changed my opinion of this establishment now Prices are significantly higher than Foodhub as well - just a warning

I will never EVER order from here again. Placed an order at 630, the delivery driver came late at 8. Brought the complete wrong order. Tried calling but the number is wrong every where. Had to drive to the takeaway shop where the people acted like they couldn’t speak English. Even acted like they didn’t know how to make the food on the menu even after pointing too it. The man said he’d ‘attempt to make it’ again. Waited another 20 minutes for it to be completely wrong again. No customer service at all and the workers are extremely rude. It is now 930 and I have left with no food and having to drive elsewhere. Acted like they couldn’t speak English but was quick to say to say they won’t refund and will have to go through Uber eats. Absolutely ridiculous!!!

wrong dip put in. delivery driver wasn't the friendliest

Visited as a family of 4 on a Sunday afternoon. Booked online beforehand and was seated fairly quickly. My partner went to the bar to order when a rather rude waitress came over to my table and told me the table was actually reserved. She pointed at the reserve sign and told me I can't just walk in and sit where I want. I replied I had reserved online and another member of staff seated us at this table. To which she replied 'well these tables are hard to find especially on a sunday'. I'm not entirely sure what she meant but I shrugged it off and carried on. All four of us 2 children and 2 adults ordered the carvery which was okay at best. My 8 year old daughter realised she had forgotten to put broccoli on her plate when she got back to the table. I told her to nip back and get some. She came back with a bright red face and on the verge of tears with no broccoli on her plate. A lovely lady sat near the carvery told me what had happened. The same waitress as mentioned above had told my 8 year old to go and sit back down and she isn't allowed to get any broccoli because it's 'not an all you can eat buffet'. This happened infront of everyone waiting in the carvery que and clearly left my daughter feeling humiliated. Speaking to the waitress in question got us nowhere. She proceeded to tell me she couldn't get any more veg because all the food gets weighed at the end of the day. I told her it's exactly the same amount of food because my daughter would have added it to her plate had she not forgotten. She responded with 'there is nothing I can do'. How utterly ridiculous after spending almost £100. I'm appalled any waitress thinks it's acceptable to speak to any child in that manner. How humiliating for her. Safe to say we will not be returning and certain staff members need lessons on how to respectfully speak to people including children.