Based on 218 opinions finded in 1 websites
Based on 218 opinions finded in 1 websites
Nº 1806 in 2648 in Liverpool
Opinions
Would not recommend! £70 for 2 people, on arrival had 1 drink, only food options was to choose from 2 pizzas or nachos. The atmosphere was awful, no body in, no DJ. Looks nothing like the photos what's so ever. Will be asking for a refund - drinks were watered down with the cocktail syrup made me actually be sick. Very very disappointed in the venue - false advertisement. Will not be going back there again, what a waste of money.
Sally Lomax . 2024-11-03
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Had a hen do booked here and arrived on the day to the doors closed. No one contacted me to let me know they were closed and I am still waiting to receive 670 dollars back. No response from this company, do not book with them!
Ellen Watts . 2024-10-28
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Terrible terrible company. We turned up for a hen party and the place was closed. No communication prior and manager unavailable because they're on holiday. Avoid this place at all costs!
Amelia Bauer . 2024-10-05
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I booked a cocktail making class for a hen do on 20th July 2024, but received an email the day before notifying me that the venue was closed due to flooding. I promptly requested a refund, but despite several follow-up emails, I have yet to receive a response or my money back. Nearly three months have passed, and I'm still in the dark. After reading other reviews, it seems this is a recurring issue for many customers. This situation is unacceptable. A simple response would go a long way in keeping your customers informed.
Jessica Pendlebury . 2024-10-02
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*DO NOT USE!* ZERO STARS!!! Still owed a refund from the 19th of July as it was "closed due to flooding" apparently. Gave multiple excuses and told that refund was being processed multiple times but yet to receive it and now they don't answer at all. Recommend taking further action if you're in the same boat. Unprofessional.
Jasmin . 2024-09-28
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Had Bottomless Brunch at the Ball pit. Everyone enjoyed it. Drinks service was a little slow due to lack of staff. Lauren (staff) apologized and gave us extra time to make up for it. Thanks Lauren. Ball pit was smaller than expected but still very good. Enjoyed the beer pong although we were useless at it. Was worried about the food due to reviews on here saying mouldy but it was great. Girl in kitchen perhaps needs some training to ensure that she takes orders and is alittle more pleasant in her approach with customers as she looked miserable and as though she didn't want to be there.
mandy Keen . 2024-09-24
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I'm extremely frustrated with Ball Park Liverpool. Over two months ago, my booking was cancelled, and I was assured a refund of £315. To this day, despite multiple follow-ups, I have yet to receive any refund or even a satisfactory update. This level of customer service is unacceptable and has left me deeply disappointed. I hope the management addresses this issue promptly.
Leah O'Kane . 2024-09-17
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Absolutely fantastic we did bottomless brunch with ball pool what an absolute blast. Food was great drinks also lovely and staff so friendly :) highly recommended we were a small hen group it was honestly highlight of the night 10* thank you :)
Charlotte Harvey-Hudson . 2024-09-10
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1 is too much! They still owe me over £100 refund from July!! The company are unprofessional and I would not recommend to anyone.
Elle Wilks . 2024-09-05
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Dont waste your money! Came here for my birthday night with the girls!! Boozy brunch! Food disgusting! Microwave pizza and chips! Looks nothing like the pictures online! As we were walking in another group said to us “good luck! It was dark, and smelly. The staff were great, couldn’t fault them! If anything felt sorry for them because we definitely we not the only people who had complained that day. Would not recommend
CLAIRE SMITH . 2024-08-28
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Terrible experience. Like someone elses review on here the venue was closed due to flooding. I have been trying for over a month to get my money back. Absolutely appalling behaviour and unacceptable keeping nearly £300 of someone elses money despite being told id get a refund in 14 business days. Asked for the complaints procedure on a number of occasions and still not been provided with it. I would recommend not going to this company
Jade Driver . 2024-08-27
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THEY OWE US £245 me and a group of 7 friends booked the bottomless for the 20th July, to which they cancelled due to ‘flooding’. After stating they were granting us a refund that would take 10-14, we have not heard from them since and they have ignored our emails and DMs. Do not book unless you want to be robbed
Hayleigh Snow . 2024-08-25
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Awful experience. Booking was cancelled due to ‘flooding’. Ball Park were made aware that myself and others could not rearrange a date as we were only visiting Liverpool for the one weekend. I have since tried to receive my refund through emails and calls. No response.
Lorna Jones . 2024-08-24
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This was our first destination for my hen do, was organised by my mum and bridesmaids. Looks nothing like the pictures online! As we were walking in another group said to us “good luck, I hope you are not eating” and boy did we need luck! It was dark, smelly, giving crack den. Not giving fun and enjoyable. The staff were great, couldn’t fault them! If anything felt sorry for them because we definitely we not the only people who had complained that day. Would not recommend
Shan Roberts . 2024-08-19
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lauren was amazing best hostess everrrr would recommend
alicia . 2024-08-17
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Dark, dingy, smells. This was a surprise for my hen do. We didn’t end up staying that long as it was that bad and i’m not usually high on expectations of things. We were given pizza and chips like we were having a kids party. It smelt like damp/sewage. I felt so sorry for the organisers of my hen because they were so shocked after paying all that money (there was 12 of us). Really ruined what should have been a memorable day. I was going to email management as that’s what was suggested by the staff but judging by the other reviews, there’s no point. AVOID
Naomi Dudley-hulme . 2024-08-14
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Kathleen was a wonderful host to our hen party and made the cocktail class really fun and special, would recommend to all groups and parties
Orlaith O'Callaghan . 2024-08-02
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Had a great experience in Balls Park Liverpool this evening for a hen party. Kathleen is brilliant! Would recommend
Megan Reynolds . 2024-08-02
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One of the staff Kathleen was absolutely outstanding! Very good with cocktail making and overall a lovely staff host, would 100% recommend this place
Luca Barretta . 2024-08-02
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Such a great time with Kathleen looking after us, had a ball making cocktails for my friends hen, couldn’t recommend more.
chloe dillon . 2024-08-02
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Kathleen was fantasic & the cocktails were 10/10 ✨
Colleen Stanley . 2024-08-02
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I’ve been to plenty of bottomless brunch’s before, but I can honestly say this was the worst experience of a brunch. To start of we were shown to a table in a dark corner and hardly no light so this wasn’t the best start. They brought over 2 jugs drinks that we didn’t ask for there wasn’t a menu brought over until 30 mins later. We then had to go order our drinks at the bar because staff were “too busy”. They had obviously little staff and had taken on too many people to consume a good service. Then to be told the toilets were out of order and we need to go around elsewhere and find some. We then went to next door to get into an argument with a bouncer who would not let us use the toilets and the bar across the road told us we must pay for a drink before using the toilet * we spent most of our time looking for toilets! And as for the food we didn’t get it until 5 minutes before our brunch ended. Ive honestly never experienced anything like it. I DO NOT RECOMMEND.
Chloe Keefe . 2024-07-31
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We had an awful experience here. My maid of honour arrange it for my hen do. We arrived and waiting 30 mins for our drink order to be taken once it was taken we went into the ball pit which then was closed after 20mins due to another guest finding glass in the ball pit. An hour had gone by and we had 2 pitches between 9 of us still no food order had been taken. After an hour and a half we complained about the lack of drink for ‘bottomless brunch’ and the fact our food order hadn’t been taken. The manager was very rude couldn’t have cared less, and said we need to speak to head office. My maid of honour has tried for over 2 months now to get a refund to begin with she got told they could give us £5 pp now apparently it’s nothing. Considering this cost a lot of money I’m appalled. It really did put a downer on my hen do and I felt guilty for everyone who had paid! Update: they have now refused to give us a refund the only solution was to revisit🙄 out of 9 people 3 are now pregnant, they have said that’s not their problem. Worse customer service.
Melissa E . 2024-07-30
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Terrible experience here! Booked bottomless brunch for 8 people, waited 40mins before being we were even able to order a drink which never came! No food and couldn’t go into the ball pit!! Have sent emails etc as advised by staff on the day about getting refunded for our package but completely blanked!! UPDATE- they have responded to my email but refuse to refund us but have stated in their email that their management would not provide a reason for refusing refund
nicole murphy . 2024-07-29
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I’ve only given one star as I can’t give any less. My maid of honour booked this for my hen party and I felt terrible for her. The staff were down right rude apart from the tall ginger guy who initially served us at the table, we had to wait 1 hour 30 mins for our food to come out, the drinks were like water, the girl behind the bar had a stinking attitude and was vaping whilst working and 1 member of the hen party was pregnant. The actual place felt dirty and had a horrible sweaty old smell to it, the toilets were blocked and were being pumped whilst we were there and were advised to go to the bar next door (which is fine as the toilets in there were dirty anyway). I went to the bar to ask if we could get a free drink due to our wait and the girl behind the bar said she would speak to her manager and let us know but never came back. The manager was sat at the end of the bar smirking at us all the. The girl with the plaits in her hair and hat who finally served our food also had a stinking attitude. The whole place is a con and made out to be on the same level as Ballie Ballerson. For anyone reading, the ball pit is tiny and not in a separate room, as the pictures make out. Please do not waste your money or time there, it’s not worth it. There are much nicer places to go in Liverpool that don’t smell and have friendly staff. The pizzas were actually ok though, once they came!
leah thomas . 2024-07-29
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Service was an absolute shambles. We had to get our own drinks from the bar because the staff were “too busy” to serve the tables and kept pulling drinks on the end of the bar for people to collect. We’d been sat down for around 30 mins before anyone was asked if we’d like a drink. Cocktails were more like juice because when watching them make a pitcher, they only put one shot of alcohol in each jug! Food didn’t arrive before the end of the 90 minutes so they extended our session and when the food arrived it was cold and very salty. They closed the toilets and told us to “go and find a bar somewhere else and then just come back”. Most bars didn’t allow you in and we ended up buying drinks at other bars just to use a toilet. The place was a mess and dirty. We watched the staff wash and reusable single use plastic cups for guests. If you go in the ball pool, you’ll probably need a tetanus. Definitely do not recommend and won’t be going back.
Lee Crook . 2024-07-28
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Really poor. Really gimmicky overpriced and a complete waste of everybody’s time
Daniel Boogy . 2024-07-19
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Great experience with the girls! Great atmosphere
Caroline Bibby . 2024-07-13
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Class bottomless brunch and loved the decor
TylerWTH . 2024-07-13
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Amazing bottomless brunch..so so worth it. Place is fab decor great service amazing. Brilliant atmosphere.
Carly Tait . 2024-07-13
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Great morning, excellent bottomless brunch!
Paula Taylor . 2024-07-13
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Amazing night, for everyone, staff lauren was amazing very helpful and very friendly xxx
Stacie Wickett . 2024-06-15
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Lauren was amazing had an absolute ball!!!!
Gaz Goodall . 2024-06-15
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Can only describe as an absolute filthy,dirty pit! Was booked in for cocktail making as part of a hen do package.Our lead planner had email confirmation which was refuted thank god.None of our party was impressed by the place,a dark,smelly,dirty hovel where you wipe your feet after coming out,you need a hazmat suit to enter this hell hole and the pictures shown are NOT true to life.Would not let me rate any lower than 1 star true rating nil points!! **ENTER AT YOUR OWN RISK**
Jo Morris . 2024-06-02
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Great atmosphere, lovely staff, especially Lauren. Had an amazing time.
Parichart Boonthon . 2024-05-25
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Absolutely fab! Big shout out to Lauren!!🤩
Leonie Atkinson . 2024-05-25
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Sach was apsalutely brilliant 👏 👌 👍 🍹💃
JANINE Anderson . 2024-05-25
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Best atmosphere the workers are amazing and know how to treat their customers. Lauren is amazing she plays music and let us request songs!!
Mihai Theodora . 2024-05-25
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Omg exactly what I would expect from an adult playground absolutely fabulous Lauren was sooooo friendly ! Will come back x
Roxy Bailey . 2024-05-25
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Great atmosphere little bit of issue but manager sorted it straight away fantastic
Sylvia Taylor . 2024-05-18
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Amazing bar! Had a lovely time here even though they were understaffed. Drinks were flowing for the whole 90 minutes. Cannot fault any of the staff, they went above and beyond to make our night special. We’ll definitely be back, thank you for making our hen party the best ever!
Luce Louisexx . 2024-05-14
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Definitely deserves a 0 star rating , went there last weekend for a friends Hen do , 14 of us paying £35 per person . Walked in to a dark , dingey, dirty room, when bar staff finally acknowledged us we were to told to go sit on a a table full of old drinks, rubbish and food boxes from the last people who sat there . We sat there for 45 mins and the table still hadn’t been cleared , once they finally come to take a drinks order from us (45mins after arrival,bottomless brunch is 2 hours) We were brought tankards full of ice and fruit juice ( couldn’t taste any alcohol in there. The “street food” that they advertise is in face half a small pizza and chips each. Toilets…… 🤢 like something from the film train spotting
Toni Maria Luke . 2024-05-13
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Worse bottomless brunch…… The place was dark, dingy and extremely dirty. Half a six inch pizza and warmed up soggy chips for food. The cocktails were watered down. The server just gave us jugs of these without even asking what we wanted. No choice of beers. Not worth £10 never mind £35!
john pugh . 2024-05-12
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Good place good service really enjoyable place
Ryan Browell . 2024-05-04
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Had a great time with the group for my hen party thank you sooooo much for keeping the drinks flowing
lion hart . 2024-05-04
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The place was absolutely dirty, it wasn't even close to what was shown in the pictures. All tables were full with empty bottles & dirty glasses. Booked for a beerpong, we had tk clean the table before we could start to play, then went to the ball pool which was quiet good but they let too many ppl in at the same time. Not coming back anymore
Timea Cservid . 2024-04-28
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Had a amazing time, great fun in the ball pit getting balls deep in my mates and great laugh on the ping pong and pool tables with the help of Lauren
Thomas Mason . 2024-04-28
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Had an absolutely brilliant time ! Came in when it was not busy and staff were so nice and let us stay. Lauren was an absolutely amazing server and made sure all of us had a really enjoyable experience. Ball pit, ping pong and pool were brilliant !! Will come again xxx
Yaren Bayar . 2024-04-28
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Chloe is the best ever !!!! Recommend coming here for a hen do !!!
Olivia Myatt . 2024-04-20
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Amazing afternoon for my Daughter's Hen party, really gets you in that party feeling highly recommend x
Donna jones . 2024-04-20
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No review of the Liverpool ball pit above 1 star can possibly be real. This is a SCAM. Do not waste your money booking it for an event, you will be very very disappointed.
harriet wilson . 2024-04-05
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Had so much fun here, great staff, great atmosphere, very sexy bartender think his name was Sachin. Would recommend
tash Bond . 2024-04-05
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Amazing service. Chloe was a dream🤍
Annabelle Louise Ashmore . 2024-03-30
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Amazing bar with the added bonus of a ball pit!! Staff were so friendly! 10/10
Jane D . 2024-03-30
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Chloe was a great cocktail host!
Jo De-Sondberg . 2024-03-29
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From the min we walked in to the end of r night amazing service from chloe most fabulous warm welcome girl and bottomless brunch amazing
Dominique Evans . 2024-03-29
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Booked through fizzbox, really falsely advertised. Came for a hen do bottomless brunch, had 2 slices of pizza each with chips (advertised as street food). The drinks were okay, did feel a bit watered down. Ball pit wasn't like the photos. The atmosphere was a bit dark and dingy. Wouldn't recommend for the price we paid.
Rowena Donnison . 2024-03-23
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Very disappointing and falsely advertised. We booked through Fizzbox for £35pp bottomless brunch ball pool. The photos suggest a light, colourful, atmosphere - instead we were in a dark basement and crammed into a small booth. The advertised "street food" was actually half a 6inch margarita or pepperoni pizza and some chips... Not sure what the vegan opion would have been. The ball pool was alright, but not really integrated with the brunch. There was a pool table which we were told we could use but it would cost us £10 extra. The drinks were alright, though we asked for certain drinks and were brought something completely different. The customer service was sub par - there was one server on the floor trying to get around several large groups, and a couple of people behind the bar making the drinks. At midday on a Saturday, there was loud club music playing and the lights were all turned right down, not exactly what we were after for a hen do. Very disappointing.
Seren Dupont . 2024-03-23
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We had made a booking for bottomless brunch on a Sunday in September and when we showed up for our slot the place was closed. We tried knocking on the door as well as emailing, calling and messaging on Instagram but got no response. Finally someone called us back hours after our slot asking if we wanted to come now but we had already left Liverpool. We have tried to request a refund via Instagram and email and have not been helped by anyone. We paid the full amount beforehand, not just a deposit, so we both lost all the money. Very let down as we were very excited and also extremely disappointed with the lack of customer service.
Ananya Shikha Kastuar . 2024-01-03
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Kurtis, sach and nani went above and beyond with our bottomless brunch even though we late, loved every minute of it. Definitely be returning soon. Love liverpool
jack hingley . 2023-12-09
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Amazing night in Liverpool! Had a cocktail masterclass with Klayton! Absolutely brilliant! Defo coming again when back in Liverpool! 10/10!
shelby owen . 2023-11-25
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Firstly, half of our group were late due to an Uber issue, but the staff were amazing and didn’t start our brunch until we were all together. The food was lovely, the cocktails were delicious and the music was great, we were loud, dancing around the place and having a great time, but the staff didn’t seem to mind and really did tend to our every need. The ball pit was hilarious. Highly recommended.
Jo Dawson . 2023-11-20
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we originally booked in april, but the venue wasn’t open when we tried to go. It was the middle of the week and would’ve been empty anyways. We never emailed or anything to follow up but visited liverpool again this weekend and decided to go in to see if we could get refunded or reschedule. Kurtis rebooked us in for saturday evening. He was amazing. he made us feel so special and the drinks were flowing. The ball pit was a laugh and he was a ball. kept us entertained and gave us a laugh. The place got quieter as it went past midnight but he still made us feel welcome not like we were bothering. Another member of staff Sach was also perfect all i can say is we will be back :)
Isabella Walker-de Vaal (Isabella) . 2023-11-19
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Absolutely appalling customer service. They do not respond to emails and when refunds are due, they keep your money. I have also seen on here, they responded to a review defending themselves as the wrong branch was targeted, however the reviews that they should be responding to where customers are due a refund, they do not reply. Its absolutely disgusting and immoral behaviour.
Sonia X . 2023-11-12
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Was a fun experience and would definitely recommend. Came on a Sunday when it was quiet so we got to try out all of the games on offer. Cocktails were yummy & star of the show being the ball pit was good fun! Definitely come back.
Britanny Farmer (Brit) . 2023-10-25
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Absolutely shocking customer service well there is non got robbed of my money and no refund I didn't even get to walk though the door due to them ringing (booked and paid for 2months in advance) to say there shut which we were unaware there shut in the week but let you to book and pay even tho there closed COMPLETELY blank the e mails and messages and facebook and the phone line you cnt even get though thats probably becuase there out robbing other people's money!!
Rebecca . 2023-10-20
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Unreal night, so much fun defo recommend ball pit is so good, Curtis is a sound man
Ciara Lenehan . 2023-10-01
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Special shout out to Klayton who tried to help us out but mr grumpy manager/ supervisor wasn’t having it (money has gone to his head). felt bad that Klayton got shouted at due to us when he was only trying to help! Anyone would be lucky to be served by Klayton he was brilliant !
Piper Langley . 2023-09-23
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Kurtis was amazing made our bottomless brush for my sister inlaw to be!
Sophie Powell . 2023-09-23
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Curtis is great. Super friendly and buzzing atmosphere
Sadie Johnson . 2023-09-23
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Appalling customer service from this company. Accidentally booked the Liverpool ball park instead of Birmingham because of the poorly laid out website, then received no confirmation email. Was advised over the phone to email regarding this mistake and ever since have been ignored by email, social media with no way to contact by phone. Currently owed a refund but being completed avoided by ball park. Completely dissatisfied.
Lauren jones . 2023-09-13
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Sachin top quality service sound as a pound and always out for a great customer experience
Peter Worden . 2023-08-28
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Amazing service from Sachin, had such a fab time and the cocktails were delicious!
Yasmin Hutchings . 2023-08-27
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Me and my partner booked in for the Taylor Swift bottomless brunch a few weeks ago! We turned up expecting it to be busy as the Instagram had said “last few tickets available!” When we arrived we were told we were the only ones who had booked in for the event so they hadn’t prepared properly. In my opinion if you know 2 people have paid a lot of money you should at least put in some effort to make an event happen for them regardless. We payed just under £80 and were not informed prior to the event that we were the only two that had booked into the event (which we would have appreciated being told before turning up). For the price we paid, being told to write down the music and only getting one pizza between us was a shame.The promotion said extended mixes which also did not happen! Not only that, there were other people who were in the venue complaining about Taylor Swift playing which made us feel fairly uncomfortable. We tried to make the best of a bad situation but are still feeling unhappy with how it turned out. The venue itself and the lovely server were great however, the price was far too high for an event that…wasn’t really an event at all! Have tried emails and dms but can’t seem to get anyone to contact us back. Disappointing.
connieaharrison . 2023-08-19
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Don't answer emails !!!!! Where's all the money taken from paying customers at your Birmingham pit?? Stolen to keep this one going??? You got one star for not responding to my emails? The payment details said via balk park Birmingham Liverpool on the bank statement so how are you not the same??? The phone numbers might be different but same voice mail same emails only different town.
Tracey Morris . 2023-08-13
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Sachin great man made us feel very welcome and I couldn’t of asked for a better bar man very polite and well mannered great man hope he has a blissful year
jodie kelly . 2023-08-11
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Sachin very good bar man looked after us well very sound and made us feel welcome
Tane Spencer . 2023-08-11
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Great staff, yummy drinks by Klayton 🎉
Becky Evans . 2023-08-04
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Was served by Clinton and he was so friendly and provided us with the best service
Lee Finn . 2023-07-29
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Had a masterclass with Klayton from Ball Park. Very accommodating, made sure everyone had a good time and had a laugh. Amazing!!
James Nicholls . 2023-07-21
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Great bottomless brunch. Food was lovely and drinks flowed. Kurtis made sure we had everything we needed.
Gayle Fowler . 2023-07-15
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Had an amazing time. Would totally recommend. The barman Kurtis was brilliant made sure we were well looked after.
Colin Broadley . 2023-07-15
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Good vibe and a great time for tourists and locals
DJGamingHD . 2023-07-15
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Had an amazing time! Food at bottomless brunch was really tasty. Service was great. As soon as we were finished Kurtis made sure we were taken care of. Can't fault the service.
Dawn Gallagher . 2023-07-15
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What an absolute ball we have had here at ball park liverpool! One of the best bottomless brunches we’ve ever had, never had to wait too long for a drink or food! What could go wrong with a a bottomless brunch and a ball pit :)
Rebecca Evans . 2023-07-15
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Really nice and friendly staff,definitely going to come again, big up klayton for being sound x
Jenny Metcalfe . 2023-07-14
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Great atmosphere and lovely staff especially that young man klayton! We will definitely be returning!!
Alicia Sherwood . 2023-07-14
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Had an amazing night thanks to Klayton the most amazing bar man and host. Thanks for a perfect night!
Michael Leeson . 2023-07-14
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Had a great night. Clayton served us and he was very polite. We had the best night and will definitely be returning.
Anna James . 2023-07-14
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Bookings left open for days they are not open, came over from Ireland only to find the day we booked they are closed. Over £100 spent on booking and booked 2 months in advance (plenty of time for them to contact us and amend the booking) contacted them on all platforms multiple times ,2 weeks and still waiting on a response from a manager to issue a refund. Absolute scam artists
lewis baston . 2023-07-13
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Clayton and the team, were absolutely fantastic and hospitable staff members, much credit to them!
Joshua Greenhough . 2023-07-08
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My friend and I did a Katy Perry bottomless brunch, and we had a great time. The drinks were really fast (exactly what you want from a brunch) and there were so many Katy Perry theme'd options to choose from. Our host, Kurtis, was lovely and made the experience really fun and friendly. Definitely go for the ball bit, its so funny!
Emma McGuinness . 2023-07-04
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Had an amazing time here, the ball pit was so much fun, felt like a child again 😂 the bar staff Meg & Sachin were so chatty & attentive & made the best cocktails
Michelle o brien . 2023-06-26
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Very good service - staff were excellent, especially Clinton and Sachin - they were really really nice with us. 😀😀😀
simone davies . 2023-06-18
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love love love!! kirtis was an amazing host
imogen atkinson . 2023-06-17
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Fun, wavy times were had by all (all two of us we dont have friends) good vibe, good balls, good people. No complaints. Sachin is amazing
alice hallmark . 2023-06-10
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Incredible service from Sachen! So friendly drinks were great!
José Paulo . 2023-06-10
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Amazing time out for a Hen do would highly recommend amazing cocktails and food and Kurtis was amazing service and very friendly.
lucy williamson . 2023-06-10
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Kurtis was fab and treated us so well!
S . 2023-06-10
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Kurtis and Megan, very polite staff and very helpful thanks for a great night
Katie Schu . 2023-06-10
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