Balcony Cafe, David Phipp in East Dorset

Over priced modern furniture. Great for retirement and care home type furniture. What let's this store down is the staff aptitude. The store closed at 5pm, which is fine, a little unexpected on a Saturday, however actually turning the lights off and saying the staff have gone home at 5pm sharp, I mean to the second is an odd reflection on their management there. All customers actually escorted from the building and told we are open tomorrow. I mean WOW. Just imagine the level of support you might get if you actually buy something there and need help with it. All the good reviews were probably customers who were shopping during the day while the staff had to do their job! This is just our personal experience.

To be honest I am not surprised the place is closing down. I ordered and paid for a reclining chair o May 4th and was told it would be delivered within 3 to 4 weeks.its now 15th July and my chair was supposed to be here today. I called the shop and was given the warehouse number and told to call them. No answer. Still waiting. Very dissatisfied customer.

Lovely people working there. It's a shame they are closing!

Wow, what a find this store was ! If you want the unusual, this is the place. Ordered our furniture, can't wait for it to arrive. Lee Orton, General manager, knows his stuff, very helpful.

Staff very knowledgeable about there products

Good selection of furniture and knowledgeable staff good sales and top quality products

Helpful staff especially Andrew.First time using them and would definitely use again.

Really helpful and knowledgeable staff with a good selection of sofas available

You can not fault the staff very kind and friendly

Excellent customer service. Stored our Stressless suite for 5 months. 5 star delivery service. Would definitely recommend to anyone

Excellent high end furniture store. Quite unique, very good service. Expensive but quality is superb and they have periodic very good offers

The staff let you browse and don't pounce on you, they are also helpful, even if you aren't buying anything. I have found them courtious at all times

Impecible professionalism with real customer service.

Super helpful and outstanding quality.

Very helpful staff with my mobility scooter parking inside. Are their sales always on?!

Quality products and great service

Quality furniture, albeit some of it is for an older generation

Staff extremely helpful, professional and knowledgable i was helped by Jessica and ill be back for my bedroom furniture

If money is not the main concern,then this shop is excellent.Big selection,of good quality furniture,if a little pricey.

Independent furniture store with a wide range of modern and more traditional furniture. Great service from the staff and they help finding items and finishes that they didn’t have on display. Very happy with the delivery service too. Great deals in their sales.

Excellent and knowledgeable service from Andrew. Just what we needed to help us choose our new living room furniture.

Unusual store layout making the most of the space available. Staff are helpful

A great company. Good quality furniture with service to match. I feel very confident buying from David Phipps Strongly recommended.

Forget the big brand furniture retailers, here they have choice and very best prices

Carry a good range of furniture

Excellent value Lasting quality.Good selection.

Quality furniture and excellent service

beautiful furniture - helpful staff. Bought a wonderful stressless recliner

A lovely comfortable well supported circa 20 cover light bite cafe on the first floor of the store. The menu is quite full and the staff are very friendly and attentive. Tables can be reserved in advance, this is recommended as the cafe soon fills up with regular customers. The food is well presented and of high quality, thoroughly recommended.

Good, old fashioned approach to retail. You can't buy these products without seeing and touching them. Prices better than most internet prices but with all the benefits of a local shop.

Very helpful staff , lovely showrooms.

Gorgeous range, very helpful staff, not cheap - but go for quality that lasts for the sake of the planet.

Good quality furniture. Efficient knowledgeable staff. Good experience

Beautifully set out shop, great quality and a lovely cafe. Tasty lunches and fabulous cakes.

Well what can I say expensive rubbish,great sales team,but quality not so good When you have a problem and product under Warranty and company want you to pay for sub standard welding,the customer service managers answer was what do you want us to do !!! Well how about fight ,or even try to fight customers corner Never have I had such bad service,stay well away,unless you want the charm of staff Very very unhappy customer

Beautiful furniture well set out, restaurant is lovely all made to order,staff very helpful,

If something goes wrong expect to pay for the privalidge twice

Nice coffee shop, pleasant staff in nice surroundings

Very helpful staff, lots of display space and a coffee area!

Apart from a very tasty tuna toastie and other delights this little cafe serves nice coffee and a wide selection of herbal teas. But the real bonus was being able to sit here while someone else did the tour of the shop. It’s man heaven!

Disappointing rather old fashioned shop.

Very good, got good advice. Easy to park and very nice cafe

Friendly very helpful staff. No pressure & lovely coffee. Regular visitors.

Expensive but has some nice furniture and service good. Coffee bar is very good.

The furnishings of David Phipps is of very high standards and beautifully displayed. I have purchased several items there and been extremely satisfied. DK .

Well the stuff they have here is of top quality and you cannot fault it, some is of an acquired taste but still very good quality . There's a cafe for you to relax in and make up your mind as to weather your going to buy anything. You wouldn't buy from here if you have young children well I wouldn't as it's such good quality.

Great staff, very helpful but they don't crowd you. Amazing choice of furniture of all price ranges.

James is so helpful and patient, he has served us several times. A lovely store.

Did not buy anything but the staff are very helpful. I ride a mobility scooter and I had telephoned in advance to tell them and when I arrived a lady opened the second door to let me ride in and they pointed out a place to park so that i could go upstairs by lift and walk with the aid of my walking stick. Not too large a stock of pillows but the lady in bedding told me of a web site to go to for pillows and pillow cases. A very helpful family company. Thank you David Phipps.

Only go here for the tea room. They do a lovely beef sandwich. Highly recommend the tea room

We we're looking for a new mattress, the selection, quality and service at DP is fantastic, purchased one, so looking forward to a restful sleep once again. Thanks David Phipps Tim & Sara

Better prices than it may appear from the outside. A lack of more fashionable furnishings seems to be aimed towards the older customer. Has a nice small cafe.

Nice people to do business with.

extremely friendly non pushy sales people.

Purchased a sofa with lots of help and expertise from Gillian. Very well run and professional store. Well worth a visit.

Excellent selection of furniture

Very good selection of quality beds and home furnishing.

Great place to visit and very good value for money. Exceptional customer services with knowledgable staff.

When you go to David Phipp you would expect quality products but what you get is told that will have todo when there supplier is Sherborne you again would have expected quality you could not have been more wrong and disappointed We ordered the Sherborne Keswick 3 seater and a 2 seater this was first ordered in a new material that Sherborne was not able to produce out of the 5 pieces 1 was ok then the unit was returned but only 2 were ok it was then decided that they would use a material they had used before in the hope that the quality could be made when the unit was returned they were unable to produce the quality of all 5 unit Was then told by David Phipp that we would have accept and we would not get a refund I asked for the email of Mr David Phipp via an email as I could not get his direct one I then sent some data to be passed on to him if he did not want to give his email but have had no reply I also sent the data to Sherborne so to be passed on to there directors again no reply So as a warning be vey cautious when buying from any of the above as they do not give quality when it goes wrong

No David Phipps, I do not want 35% off my next purchase but I would like 35% back for the substandard mattress you sold me that is still under guarantee and should have lasted another 6 years.

This store sells substandard goods and will not stand by it's guarantees. Bought an expensive mattress and after two years it went saggy, the guarantee said 8 years but David Phipps would not honour this even though they admitted there was a problem. Caveat emptor.

Had a really nice snack in the coffee shop

Such a civilised place to shop where you can take your time with helpful staff. Even a small but excellent cafe for time to think and make decisions.

We bought a three-seater Stressless Sofa in 2013. Upon breakdown on 17th September 2017, the Phipp's support team came next day to repair the mechanical breakdown under guarantee. Well done Phipp's team.

Great place for furniture, pictures, nik naks and it even has a cafe!

Very pleasant cafe, good service, great coffee, Goodi range of light bites and cakes, comfortable seating

Knowledgeable helpful staff. Great service.

Had a very nice lunch as always and served by very pleasant staff. We do enjoy our visit.

Fabulous individual pieces of furniture

Probably the best selection of quality furniture in the region. The helpfulness and knowledge of the staff is second to none. The nicest people I have ever dealt with too !

Gppd selectiom pf traditional and modern furniture

Una cafetería pequeña (aprox. 20), una buena variedad de sandwiches, frío sabroso o tostado, ensaladas, buena variedad de tartas caseras y tés y cafés bien hechos. El personal, normalmente el mismo tres chicas son muy amables y como clientes nos sentimos como si nos están siendo atendidos por amigos en vez de personal.

Este Café está en el primer piso de este independiente tienda de mobiliario. Es bastante pequeña, con sólo 7 mesas y que principalmente sirven bebidas frías y calientes, pasteles, tartas y sandwiches de té y Panini. Los domingos sólo sirven bebidas, tartas y pasteles para el té. El personal es amable y los precios de la misma como una cafetería normal. Puede ser difícil conseguir una mesa, ya que se llena bastante y es popular, pero el café es agradable si usted puede conseguir una mesa.

Pleasent staff and varied options