Balance Community Cafe in Kingston upon Thames

It used to be a great place with quality food. last few times the quality of the food was really poor, serving us undercooked chicken in a burger.

Tom was our sever and he was incredibly attentive. He ensured our drinks were topped up ah all times. Food and drinks both excellent

Stay away- walked in on Surbiton market day to have breakfast. Waiter asked how many people and we said two. He said we can sit anywhere. As we were sitting down at a 4 seat table, the manager stormed up to us and very abruptly stated that we cannot sit there as it is for four. The place was nearly empty and many other four seaters were taken up by 2 people. He wanted us to sit right next to the door in the doorway! Half an hour we walked past and still empty tables. Rude and not focused on customers. We usually make it worthwhile for the places we go to by leaving large tips if the service is good. They lost out today.

Food is great. However had a weird experience with the staff. They overcharged me, when I realised I asked them to explain how much the drink I bought was and it was evident I was overcharged. When I asked for the correct amount of money back they got really weird and annoyed about it and gave me my refund back in 5ps and 20ps (which is really annoying). I then asked if i could get a card refund as I paid w card and they were just rlly rude about it. If you can’t do card refunds why don’t you have pound coins to give an adequate refund. It felt super weird and shady