Bagatelle London in City of London, Westminster

We went as a group of girls for a celebration. We knew the live music element & that was fun but it was constant throughout, we could not have a discussion as it was loud & constant & so dark you couldn't see the menu or each other well. To make it worse it accompanied by terrible food, we recieved a glass of champagne as part of the brunch deal but it was warm, so had to send every single one back. The choice of food was extremely limiting & absolutely not worth £75 a head for 1 warm champagne some eggs as a starter & a basic pasta dish. the highlight was the desert but it was only a waffle & fruit. Such a let down, I think the novelty in years passed has well & truly gone.

I visited here on a whim on Friday evening but I was not prepared for the subtle racism from the supposed door manager (Rafael). He mentioned the venue being reservation only and refused entry to my friend and I. I stepped aside and out of sight and witnessed Rafael allow white women and men (without reservations) into the venue. It’s sad to think that this mentality exists in London and especially from a fellow black person. Upon checking the website, it became apparent that it was not possible to make a reservation after a certain time anyway. Having gained a better view of the venue I realised that they probably worked a 1 black person to every 50 white people ratio. I witnessed only 1 black woman in the venue. This is appalling from your staff members bagatelle. It is unacceptable in any event but even more so in what is supposed to be one of the most diverse cities (London). Please do better.

Last night 25.2.24 7 of us attended Bagatelle for our friends 30th birthday - a very special birthday which was pre-planned. My friend when booking was told they have a set menu where you receive free cocktails for 2 hours but the booking is for 7:30pm. We queried the time as wanted to be there for the midnight mass and they assured us that we can extend our table no problem at all. Upon entering we were greeted by the most stuck up, rudest and arrogant little girls, who wouldn’t let 3 of us sit until the rest of the group arrived. When seated we were sat in a comfy corner until again, another rude waitress told us to move as they misplaced us. We were then moved into the first table, close by the door where we were all freezing!! I explained to the waiter that I am Muslim and do not drink alcohol so would prefer a soft drink, he then handed me an alcoholic cocktail without even saying!! Luckily I asked a friend to try it before I did. We were then rushed into eating and when I mean rushed at one point they took our plates which had food on from infront of us!! The waiter took my napkin OFF my lap to lay on the table to cover a spot of sauce which was on the table. He totally disregarded that I was protecting my dress but he was more interested in hiding a 3cm mark off of an eating table!! Not even 2 hours into our booking the bill was slapped on the table, our dessert not even half way finished and we were told to leave!! My friend was absolutely distraught, it ruined her birthday and not a single person would take into account the fact that it was falsely promised we could extend our table or that we had travelled quite some distance to attend!! I am looking into making a formal complaint officially as the service received, for the price paid was absolutely diabolical. We felt like we were young kids being told off and treated like dirt of their shoe! My £2k bag was taken off a stool provided and put in a dirty patch on the table also! Avoid if you’re hoping for a decent respectful evening.

WORST RESTAURANT EXPERIENCE!! Me and my friends had gone to Bagatelle in the hopes in having a lovely birthday dinner. We had booked and reserved a place at the restaurant to be told we are not able to get in as they had given our table away! I have never felt so small and uncomfortable in my life, the way they had treated young girls is horrific. Once we had made a formal complaint over email we had then been informed ‘a reservation at the restaurant does not guarantee that you will be let in’. I am utterly disgusted and shocked this has happened to us. Please avoid at all costs!

DO NOT GIVE THIS RESTAURANT THE TIME OF DAY. Never been treated with such disrespect by a member of door staff in my life. We booked our reservation over a month in advance and had to pay a £750 deposit to secure the booking wich we were happy to do as we have been to the resturant before and enjoyed the atmosphere. This was for a joint birthday of both of my friends and we travelled far from home into London for. We arrived half an hour early so plenty of time before our table. Seconds after we got out of our cab we was told by the guy on the door we could not come in because one of us wasn’t in line with the “classy and elegant” dress code but he refused to tell us who/ what was wrong. I can assure you we was all dressed more than appropriately all in heels, we have been to bagatelle before. At the same time, he was letting people in wearing jeans and trainers- insulting to say the least. They had very clearly just given our table away but chose to make us feel insecure about what we was wearing rather than to be honest. I asked to speak with the manager for more information and he refused to speak to me any further. BAGATELLE YOU SHOULD BE EMBARRASSED HAVING SOMEONE WHO TREATS YOUNG LADIES SO AWFULLY ON YOUR DOOR- He was so rude and undermining looking down on all of us. The bouncers was lovely and supportive as we waited outside in the freezing cold for half and hour expecting it to be sorted. DO NOT BOOK TO COME HERE YOUR NEVER GUARANTEED A SPACE NO MATTER HOW MUCH MONEY THEY TAKE. UNLESS UR AN INFLUENCER OR FRIENDS WITH THE BOSS UR NOT PASSING THROUGH THOSE DOORS 😂😂😂