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3.4

Based on 211 opinions finded in 5 websites

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Nº 5610 in 7028 in City of London, Westminster

Nº 158 of 173 French in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..cakecheesecoffeepaysteakoldfishsandwichcookedchickencreammeat

comment_iconOpinions

We tried several of the Signature cocktails and they were incredible— some sweet, some savory. David is a genius mixologist! Highly recommended the ‘Total Waste’ and the ‘Tomatoni’. Staff were very attentive and the bar has a chill atmosphere.

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Wendy Moore . 2024-11-19

MORE AT Google

Bar staff were incredibly rude and made us feel uncomfortable with their inappropriate comments. Waiting staff were attentive and polite.

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허유라 . 2024-11-05

MORE AT Google

Went for some drinks. Have been waiting for good 15 minutes. Waiters chatting to each other. They did not bother to come and check if I need something. Not even offer some water while I wait for my partner to come back. So I left disappointed

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Raisa Kazi . 2024-07-19

MORE AT Google

Avoid this place like the black plague. £67 for 2 Baileys…

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Patrick Whitton . 2023-06-04

MORE AT Google

Decent enough for a coffee or even a cocktail

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George Tak . 2023-01-26

MORE AT Google

146 @ Hilton Paddington, it is a little different to your normal but it works. If you're there during the day then it is possible to eat as well as drink. The bar isn't great for its diversity of offering regarding beers and ales. However, it does do a solid bar food range of quality. Move to evening and certainly later in the week the lights dip, the music ups volume as a DJ is in situ. Is it worth heading to no, it works for business meetings and for hotel guests at most.

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V . 2019-07-31

MORE AT Google

Rapidi, cortesi ed assolutamente consigliato! Fish and chips buonissimo e cheeseburger top! Una cenetta rapida e squisita vicino al nostro hotel.

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Patrizio Corsetti . 2019-05-18

MORE AT TripAdvisor

Staff inattentive, once we asked for a menu after a good 20mins wait, the waitress just stared at us intently, so we ordered coffees quickly (£10 for 2 coffees). Staff didn’t once come back to ask if everything was ok, or if we needed anything (which we did need indeed). About 1h30 later, a waiter came with a card machine - looking irritated and straight up shoving the card machine in our faces, two professional women, mid thirties - being treated like vulgar customers. Disgraceful, will never get back there and certainly not recommend to my clients.

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M. B . 2019-04-11

MORE AT Google

Staying at the Hilton Paddington with my family. We were hungry and wanted afternoon tea. We stopped in to see if they could accommodate us. They reserved a sitting area for us and provided a lovely break from our busy day. The food was delicious, the servings plentiful, and it was an overall wonderful experience.

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Michele Minich . 2019-03-23

MORE AT Google

Hilton Paddington の朝食で利用。2018年11月だったが、改装中で、テーブル数も料理の数も小規模でやっていた。改装が終わればまた広くなるらしい。

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H365000 . 2018-11-10

MORE AT TripAdvisor

Aprecié el servicio atento prestado por Nyson (Jefe de camareros), Luciano (Asistente de alimentos y bebidas) y Michaelangelo (Asistente de alimentos y bebidas) en el suministro de mi bebida helada de moca cada mañana en el desayuno.

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SEAKAYII . 2018-10-27

MORE AT TripAdvisor

Good location for informal meeting nr station.

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Keith Freegard . 2018-08-14

MORE AT Google

Nice food, good service and a perfect afternoon tea for two ❤

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Rayne Summercorn . 2018-07-13

MORE AT Google

Part of the Hilton hotel. OK I suppose nice decor but 1 staff member looking after 30 people plus clearing tables! Poor woman. Get some more staff in here.

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Dorky Thorpy . 2018-06-23

MORE AT Google

No atmosphere, bar staff inattentive, expensive.

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Pedro Finch . 2018-06-15

MORE AT Google

Comimos aquí sin más razón que me estaba quedando en el hotel y fue conveniente. Pero realmente no lo recomendaría, hay muchas otras opciones cercanas que son mucho mejores. Pedí la sopa minestrone como aperitivo y fue horrible, casi completamente sin sabor. El gnocchi que pedí para el plato principal estaba bien, supongo. Las albóndigas eran bastante tierna pero la salsa de tomate era extremadamente sosa.

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Stuart C . 2018-05-08

MORE AT TripAdvisor

Conocí a un par de amigos para el desayuno, mientras estaba en tránsito en la estación de Paddington. El buffet era muy bueno, incluyendo tortillas recién hechas, etc. (también hay una opción a la carta). En 21 cada uno no era barato, pero dado el excelente rango de oferta, tenía una buena relación calidad-precio. El ambiente era agradable y el servicio era extremadamente bueno, nuestro camarero, un joven llamado Arjun, fue particularmente servicial y atento y nos cuidó muy bien. Si desea un lugar superior y cómodo en la estación para relajarse mientras come o bebe, mientras espera su tren, este es el lugar.

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Michelle B . 2018-03-29

MORE AT TripAdvisor

Visited the restaurant twice, once in February and then in March. Both times were unforgettable. We used a Groupon Voucher. My first experience was so delightful that I decided to go again. Celebrated my aunt's birthday. Complimentary cake for her. The staff were friendly and welcoming. Bonyson, in particular, gave us the most exceptional customer service I have ever had. He was pollite engaging and very attentive to our needs. Special thanks you to him. The Manager was very professional too, he came to our table two or three times to ensure that everything was fine. The Tandoori king prawn was delicious and well presented. Quail cooked to perfection. Food was scrumptious...... Value for money with Groupon voucher.

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shirl720 . 2018-03-22

MORE AT TripAdvisor

Being attached to Paddington makes this a great spot for business meetings. The Brasserie is relaxed and informal. The staff are friendly and welcoming. We were here at breakfast time and found the selection to be very good and reasonably priced. The fruit and yogurt option was very nice.

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vincentb377 . 2018-03-14

MORE AT TripAdvisor

I don't write many reviews, but want to warn others. Booked a table for Sunday lunch last weekend. A very dear friend was in London from UN work in Africa. We had not met all year. I requested a well appointed table for conversation. We both arrived on time to find that the restaurant was effectively closed. They were serving sandwiches in the open coffee area in the foyer. It was very cold and raining. We were expecting a hearty Sunday lunch. I received no attention or apology from the young staff who milled around uncomfortably. I really expect A LOT more from Hilton. We had only two hours together and had to brave the elements to get a hot meal before he caught the Heathrow Express back home. A serious blight on our day.

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DaSista . 2017-12-17

MORE AT OpenTable

Such nice staff; such a sensible, short but appealing menu; and delicious in every detail, with service to match. I visited twice: solo on the first occasion, and with a friend on the second.

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Judith A . 2017-10-14

MORE AT TripAdvisor

Good place to eat breakfast if you are staying at Hilton Paddington. Lots of hot, cold and continental food options. My breakfast was included in the room rate, but quite expensive if you have to pay separately.

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mcsc-squared . 2017-07-16

MORE AT TripAdvisor

I did not get to finish my review , however to add to that Angelica has served me and my family and has been exceptional every time and we were kindly served very quickly and served great food. I would like to acknowledge this staff member for making us feel at home and making us feel welcomed which is amazing. It is staff such as her that are a true inspiration, and make places such as this one flourish. Thank you Angelica for being an amazing waitress and tending to our needs so sufficiently. Thank you , for your smiles and laughter which truly puts a smile on my face.

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rania0311 . 2017-07-14

MORE AT TripAdvisor

Very industrial. Staff can't pass a genuine smile. Fake decoration. Piano cannot be played or assign a musician to play it. The disabled lift outside the entrance is for no purpose and not been used. They have placed 3 iron balls a front of the lift on purpose to deter the disabled people from using it. The whole place is indestriL and staff are not friendly. Hypocrites run this bar.

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Jak Nassa . 2017-07-01

MORE AT Google

Worst-looking Hilton bar I've been to globally, topped off by terrible, sullen service.

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Ben Greshon . 2017-06-06

MORE AT Google

Dinner for six, the Tandoori Prawns were very good, the quail was fine. I liked the Nasi Goreng but the serving was huge and would have fed two easily! The Stuffed Ballotin of Chicken wasn't very special. A decent bottle by Casa Albali reasonably priced at £23. Service is included but they supply you with a pen giving the impression that Service needed to be added. Tuesday evening, we were the only diners for a good part of the evening.

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alanwZ1220FT . 2017-04-12

MORE AT TripAdvisor

Good location. Close to the train station where you can access to all business areas. The room offers nice settings decor, bathroom is huge, nice tub. Breakfast was ok, it can be crowed in the morning. I will definitely return next trip when I visit London again.

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duiii . 2017-04-12

MORE AT TripAdvisor

A very poor menu for what is essentially a hotel lobby coffee shop. No snacks, sandwiches or any form of lighter fare. Faced with a menu offering only starters, main courses and desserts, we opted for the soup. Minuscule foil-wrapped butters accompanied the bread. The staff did their best, but in all it was disappointing experience.

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katherines301 . 2017-03-01

MORE AT TripAdvisor

I dined with colleagues at "La Brasserie" after a long meeting with colleagues. I tasted fish and chips. The fish was oily and fried potatoes too largely cut and without fragrance.

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Carmine47 . 2017-02-25

MORE AT TripAdvisor

Bar is ok only complaint is I'm a bitter drinker no good bitter the only one is from Manchester why not some good london beers

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Paul jackson . 2017-02-11

MORE AT Google

Bad service. Basics like coffee are not available. No alternative sweeteners, only sugar.

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T Jakab . 2017-02-10

MORE AT Google

I chose the only Asian dish on the limited menu, Nasi Goreng, which was disappointing and soggy. We waited a long time for the food and, as we were only one of two table occupied there was no excuse. The meal was not cheap and should have been better. The atmosphere of the restaurant is dingy. More money has been spent on the interior than the design of it. The maitre d' was a little surprised when we asked for a table. Now we know why

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GeoffsAgenda . 2017-02-01

MORE AT TripAdvisor

Mi tarifa incluye la cena, y pude elegir entre una gran variedad de artículos. Tuve la sopa, que fue descrito como consumir con yema de huevo, pero era más como una sopa de pollo abundante. Yo también tenía el pollo para entrante y fue muy abundante y delicioso. El plato de frutas y sorbete también eran geniales. Teniendo en cuenta que era solo para mi vino 7 GBP, esta fue una gran oferta!

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mauld . 2017-01-19

MORE AT TripAdvisor

Una sabrosa cena para una familia de cuatro con unas cuantas cervezas y una copa de vino. Quedaron menos de 100 libras. El servicio era amable, la comida llegó rápidamente. Una buena experiencia.

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dentman2016 . 2017-01-03

MORE AT TripAdvisor

If this had been a £20 buffet in a Holiday Inn it might have been fine. Unfortunately, it was a £65 buffet in a Hilton. The wait staff, while attentive, didn't have much wait experience. We kept having to ask that they replace the cutlery that was being taken away with our plates...occasionally even being asked to move our arms so they could wisk things away. The food was ok but the roast was so rare it was blue (staff put the microwave on double duty), the roast potatoes were crunchy in the middle and I'm pretty sure only the bacon around the bacon wrapped sausages was cooked. Buffet selection was also not up to par with the price and decor that was distinctly cafeteria like.This was all topped off with an extra £5.10 for a cappuccino...more than double anywhere else we've been in London. It was good at least.

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Smivies . 2016-12-25

MORE AT TripAdvisor

An authentic all you can eat Indian buffet lunch for £14.50. Excellent value for money. Good service, tasty food. Salads and samosas for starters with a variety of popadoms, Nan bread, rice and several vegetable dishes and a lamb main dish.

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Alan W . 2016-10-14

MORE AT TripAdvisor

This is a great place to grab a quick bite before heading out into London. Breakfast buffet is huge with something for everyone.

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mailways1 . 2016-10-04

MORE AT TripAdvisor

We booked the afternoon high tea for two people and it was rather disappointing. The sandwiches and sweets were kinda ok, with exception to the scones which were very delicious. Service was extremely bad, at times the place felt deserted, like we were the only ones there. At the end i asked to pay and to check if i had already prepaid with my card at the time of the booking, a female waitress said it was already paid, so we left; and a few minutes later, a male waiter started chasing us, saying we left without paying, which made us feel very embarrassed. Overall, the experience was way overpriced & could be much better.

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Penny N . 2016-10-01

MORE AT TripAdvisor

Nice vibes all night & very matured

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Nicole Hunterz . 2016-09-29

MORE AT Google

Ik heb hier gegeten tijdens een verblijf van twee dagen gedurende een zakenreis. Redelijke kwaliteit eten met sterke Indiase inslag. Bediening kan zeker beter.

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John Z . 2016-08-11

MORE AT TripAdvisor

This restaurant is located in the London Paddington Hilton hotel. Dinner here was fantastic. Steak was superb, dessert was delightful also. Service was a little slow, but the quality of the food and drink made up for it.

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David G . 2016-07-25

MORE AT TripAdvisor

We had a good meal with plenty of choices on the menu. Our grandson was welcomed and catered for with no fuss or problem.

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mary_jc5 . 2016-07-23

MORE AT TripAdvisor

Worth the cost, good choice of breakfast items, full English, continental cheeses/meats, cereals, breads and pastries, juices, even a chinese breakfast menu

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Posse29 . 2016-07-20

MORE AT TripAdvisor

Be aware that if not included with room this can be expensive. Quoted £23 per head - which can get to be a burden for a family.

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Scarisbrick . 2016-07-12

MORE AT TripAdvisor

Good food and efficient service for a hotel by a major mainline station. It is well located for easy access to Hyde Park and excellent meeting place for business meetings

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Roger B . 2016-06-30

MORE AT TripAdvisor

Great restaurant, varied menu, and excellent service. The Indian dishes are great value... Kevin the manager is a very welcoming professional...

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Steve W . 2016-06-05

MORE AT TripAdvisor

The waiters/waitresses were very attentive and quick to serve. Buffet breakfast had a variety of delightful servings.

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GUgbabe . 2016-05-10

MORE AT TripAdvisor

Unusual and abundant choices for the complementary breakfast even for the Hilton portfolio hotels where we are already used to the excellent breakfasts complimentary with the gold HHonors membership

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E R . 2016-05-05

MORE AT TripAdvisor

Indian lunch Mon-Fri buffet is now £14.50, but includes a meat dish (often chicken) and a free tea or coffee. Generally improved, more variety in veg. Still their main - and sometimes ONLY - spicing of chili kills all the other ingredients. Whether aubergine, channa, mushrooms, mixed veg, salad veg, it all mushes into a chili haze. They seem to think the customers want it that way. But is it what contemporary Indian cooking has become? Waiter service still sporadically lackadaisical, though the managers try their best. Not value for money.

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387Ludo . 2016-04-25

MORE AT TripAdvisor

i stay at the Hilton Hotel Paddington often and many times eat at the restaurant for pure convenience. good variety of dishes. wine selection is ok. service has been either great or just average. sometimes takes a while to get attention. my last night there i ate at the restaurant. I got there right at 6 when they open as i had conference calls starting at 7. I asked to be seating, they sat me, and i sat there with no menu or anyone asking me if I wanted something to drink even! I had to get up and ask for a menu eventually. I think the person that sat me down realized his mistake and gave a little sheepish smile "oops" smile. It was just one of those things but i was in a semi rush. The food is average. One of the last times I stayed there I asked for the beef to be cooked medium, it was more medium well. and they forgot to season it. it happens. i do think it is slightly on the expensive side for the dishes they offer but it's a hotel and hotels always jack up the price of food/drinks. i'll eat here again due to conveinece and it is one of the better options within a few minutes walk. at least from what i've tried down the street. I would recommend Frontline which is a 3 minute walk from hotel if debating whether to eat at hotel or get a quick walk and good food in. overall, Brasserie is fine for dinner and the convience makes all the difference if staying at hotel and been out all day at meetings and just want to be close to your bed and things. (note: I have prob traveled to london over 50 times so if this is one of your first few times - i would suggest going around, taking tube even, to other places to experience the culture and local scenes).

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wazzberry . 2016-03-18

MORE AT TripAdvisor

I have been there on Wednesday 16th of March with a work colleague for a traditional afternoon tea. It was fantastic.After walking through the city and taking many times the underground it was a pleasure to find a relaxing place to recover energies until the end of the day. It took place at The Brasserie & Lounge where we had delicious snacks and a traditional tea. The hottie scones with the cream and jam were amazing where I added the strawberry in the top and the victorian sponge cake was appetising.It was very quiet so we could receive a great customer service, especially from Jessica and Renata who were courteous and attentive. They had extraordinary manners and etiquette and they have been quite genuine and honest with us. Also an other waiter who at the end brought the bill with the best of his gentleness helped me to put on my coat.I really enjoyed a place with great food and careful manners from a smiling staff.I work also as a customer host so, where you give good in somewhere you will receive also good.Thank you very much.Kind Regards,Jose V.

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Yusuf Mansoor i . 2016-03-17

MORE AT TripAdvisor

We had lunch here yesterday. We had the Sea Bass for main and I had Cheese and biscuits for dessert, while my partner had trio of crème brulee. We also ate here last week, again for lunch. Last week I had the All you can eat Indian, nothing fantastic but passable. My partner had Surf 'n' Turf last week, and she thoroughly enjoyed it!! I had the ice cream last week, bland.......... my partner had Summer Berries pudding and clotted cream, she liked it...... Looking forward to next time. The staff are very helpful.

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flookie24 . 2016-03-09

MORE AT TripAdvisor

Lively Afro-centric dance club.

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Åkpø Gårenssøn . 2016-03-06

MORE AT Google

Hotel restaurants are hotel restaurants and have to work very hard to go above and beyond their setting, location, or feel of homogeny - being here Valentines Day we were pleased to see staff setting up special tables for couples traveling and making a happy place for diners. Its shows staff cares and tries. There are so many places to choose but the convenience of this to the train station will permit some forgiveness of flair in the kitchen. But get some Chambord on the bar for raspberry flavored vodka drinks please

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scottgillanders . 2016-02-16

MORE AT TripAdvisor

Had dinner here while staying at another Hilton hotel so I could decide which was better. The service was good and the selection - including the set menu - offered excellent choices. However, the food itself was just OK. Some things were fine and others not so good. Overall, not bad - but not brilliant either.

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highimpactuk . 2016-02-14

MORE AT TripAdvisor

J'ai eu l'occasion de diner dans ce restaurant le soir de Noël, le repas était excellent. De plus, j'y ai pris le petit-déjeuner durant mon séjour à l'hôtel Hilton. Il s'agit d'un buffet proposant un large choix, le petit déjeuner est copieux et il y en a vraiment pour tous les goûts. Quant au service, rien à redire aussi bien le matin qu'au diner. Les serveurs sont disponibles et à l'écoute.

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Enora H . 2016-02-10

MORE AT TripAdvisor

I'd go as far as saying this was the worst experience I have ever had, I will never be returning and would not recommend it to anyone. I ordered a £16 curry hoping, from the Hilton, it would be incredible (being Indian myself I know what a good curry is) and it was appalling. I had about two mouthfuls and couldn't eat anymore. It was far too creamy, had very little spice and they had just thrown in some vegetables. Literally a typical 'English style curry'. My friends chicken was like rubber and the portion size was awful, she managed to eat hers though. I didn't want to continue eating it so let the waiter know who spoke down to me and told me that the chefs are Indian too so it is proper curry. After a short argument, he offered for it to be remade but I didn't want it and just asked for the bill to leave. I could see him and his colleagues were talking and laughing about it and he came over and handed me the bill. He had taken the service charge off but not the meal so i let him know that I really wasn't happy to pay that after not eating it. He told me he can't take it off. He got the duty manager over who also said they won't be taking it off baring in mind I hadn't ate it and made it very clear this whole experience and service was horrendous. He then finally offered to get me something different but at this point I didn't really want to eat anything more from here. I paid it and as we left the lady sarcastically went 'you're welcome'. During the meal the staff were shouting at each other across the room, the lady was saying 'so and so has done more jobs than you, serve'. I think the way they handled it was appalling and unprofessional. Don't go here if you want your money's worth.

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omt888 . 2016-01-16

MORE AT TripAdvisor

I was visiting London with a friend to see a show and we looked for restaurants on my Tastecard, we chose The Brasserie as it looked like a special meal with a bonus of 50% off food for Tastecard Members. We got to the hotel early and so treated ourselves with a coctail before dinner and we were then seated at our table. The service was excellent they were very attentive and eager to answer any questions we had about the menu. The food was beautiful, executed to perfection and served reletively quickly. Although the restaurant may seem expensive, I think the food was lovely and worth the expense, but it may help if you have a Tastecard.

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Hannah L . 2015-12-13

MORE AT TripAdvisor

Paddington Hilton guests should look to Brasserie as a high quality staple restaurant for their London stay. I have dined multiple times here for dinner and appreciate the chef's inventive approach to food preparation and flavor profiles (think spicy prawns, mint chutney sprinkled with pomegranates and fried peppers). The staff are friendly, proactive, knowledgable and friendly. After just two experiences dining, Sachin knew my wine preference and was suggesting dishes I should try, based on my previous palate. Courses were well timed, and tasted fresh and flavorful. Adrian (the host/manager) is warm and welcoming, and went out of his way to find me a table which was well suited for a solo diner. I look forward to utilizing this great spot throughout my stay!

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mkegypsy . 2015-12-11

MORE AT TripAdvisor

The food here is good, but the overall experience does not measure up to the prices that the owners think it is.

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lenpan . 2015-12-10

MORE AT TripAdvisor

Paddington is an unsufferable place to wait for a train but this place has a bar (you have to walk through the hotel from the station side, towards the front / street entrance of the hotel) which is often quiet. You can sit and get tea, coffee, etc, have a table to yourself, all just a short walk from the mayhem. There is a tea-room on the station side of the hotel which I avoid - always too busy.

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DavidofEpsom . 2015-12-04

MORE AT TripAdvisor

Stayed here recently the room rate was reasonable. Check in was efficient but found the rest of the service lacking. Had left my kindle in my room, returned later after check out to collect it. It took 25 mins to get it provided which resulted in me missing my travel connection not good. Also used express check out and had to phone to chase the copy invoice. Bed was not that comfortable and room was tiny. Had a drink in the hotel bar and service was okayish but not great.

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Nicola444_10 . 2015-11-25

MORE AT TripAdvisor

Super location if you are coming in or leaving on train. We had a wonderful twin room. Check in was easy. Very good breakfast, if it is in your room rate

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oransome . 2015-11-24

MORE AT TripAdvisor

Usual excellent value for money service provided by the Paddington Hilton including a warm welcome at the reception desk

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EastLondonChinstrap . 2015-11-23

MORE AT TripAdvisor

Great place to stay if you want to be by metro.you can go right thru hotel to get to train to airport

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europeantraveler1953 . 2015-11-13

MORE AT TripAdvisor

Its ok but so many food options outside hotel for cheaper food and better quality. Staff very good but no atmosphere for dinner or lunch and only suitable for breakfast.

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DTExplorer70 . 2015-11-13

MORE AT TripAdvisor

Very nice hotel extremely conveniently situated by Paddington Station, so you can travel directly from Heathrow with the Heathrow Express. Very nice staff, nice rooms, just nice & practival.

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ML-DK-21 . 2015-11-02

MORE AT TripAdvisor

Positives: Great location for Subway and trains; very efficient concierge staff; chef at the restaurant talented; rooms clean and well kept.Negatives: Restaurant service very poor; disorganized and inefficient- need managerial direction. Hotel staff not very accommodating- I emailed twice and called once prior to my visit, asking for a room with two queen beds- when I arrived I got a king and a roll away. I spent 8 nights on a roll away. To upgrade to two queens would have cost another $150.00 per night on top of the nearly $300.00 per night I was paying. For the 8 nights I was staying I could have purchased a queen size bed with mattresses with the additional charge. The hotel's response was that since I booked through Expedia, I had to take it up with them. Of course there is no phone number readily available for Expedia, so you are just stuck. Expedia may be great for flights, but I'll never use them again to do combinations- the supposed savings are not worth the risks. I did not receive what was advertised and what I thought I was paying for.

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reidstrips . 2015-10-30

MORE AT TripAdvisor

Siamo andate a cenare io e le mie 3 figlie. Abbiamo ordinato 4 pietanze diverse,specficando che al pollo non volevamo le cipolle. Ci hanno portato il piatto con le cipolle ed un'insalata in più dicendo ke l'avevamo ordinata noi. Hanno cercato di riparare al malfatto della nostra cameriera con un piccolo sconto. L'idea ke davano era di in locale molto grande con poco personale efficiente. Alle mie figlie,comunque,il cibo è piaciuto. Io ho consumato una semplice insalata greca,discreta.

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Nadia P . 2015-10-28

MORE AT TripAdvisor

A wonderful stay at the Hilton Paddington. We couldn't have been more pleased with the location. Very convenient being inside the paddington station, as well as a very short walk to Kengsington Garden, Kensignton Palace and Marble Arch. A couple great local bars in the area.

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OneTanMomma . 2015-10-19

MORE AT TripAdvisor

zadna rewelacja, ale tez zadne problemy ..w restauracji,bo co do hotelu tragedia ..juz opisany i zdjecia dolaczone w wersji angielskiej.

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Peter O . 2015-10-13

MORE AT TripAdvisor

満足のいくイングリッシュブレックファーストを頂ける。ただ、年間通して全くメニューが変わらない。長期滞在だとかなり食傷気味になる。

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H365000 . 2015-10-05

MORE AT TripAdvisor

I was at first leery of staying here based on the reviews on lack of customer service. I was very wrong. The suite we stayed in was very accommodating and they even added and extra table and roll a way bed in the living area that had a sofa bed. That made it very nice for our guest that came along with us. The extra full bath, dressers, closet and desk in the spare room was wonderful as well. The access to the executive Lounge was a great bonus. We arrived very early from our flight and since the room was not ready, we were able to relax and enjoy the complimentary breakfast. They have snacks as well in the afternoon, tea in the later afternoon and a happy hour from 6-8 pm. The friendliest concierge that really added to the stay was PRASANNA! He was so helpful, overwhelmingly kind and such a bright cheerful attitude. When we would see him as we came in and out of the building, he always waved and smiled and called us by name. He is a GEM! Hilton should promote him, because he excels at his position! I can't say enough kind things about him. All of the benefits of staying here, (room set up, the Lounge AND PRASANNA) definitely makes this a place I would recommend and come back to if I visit London in the future.

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Denise M . 2015-10-03

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Buffet has gone downhill. Chili overwhelms almost every dish, including even the mango chutney and the plantain chips. A waiter stated, "It's spicy". Er, no it isn't. It's just heat. Leaves a feeling of "afterburn". Disappointing.

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387Ludo . 2015-10-03

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The vegetarian Indian Buffet lunch is good value for money. Service is efficient and courteous. Excellent prawns on the main menu.

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supermoishe . 2015-09-20

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A fellow traveler on the Heathrow express suggested this hotel to us. It was close to where we wanted to be so we booked a single night in August. Once arriving I soon realized that the traveler had not steered us wrong. The location was perfect. Close to the tube, Paddington Station and surrounded by small shops, pubs and restaurants.Our room was excellent, 9 foot ceilings and charm being the rule of the day. The beds were comfy, the room well-appointed and staff was responsive. The only reason this did not get an excellent review was the frayed carpet in the foyer and lobby stairs. A small detail but one that could be easily rectified.

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mpmrb . 2015-09-17

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I invited four of my close family members to dinner at the Brasserie last night. I was served a very tasty Merlot which went well especially with our starters, (various types of bread and rolls, Greek cheese, sundried tomatoes and olives, oil and balsamic vinegar).The main meals were excellently prepared and presented. They included roast duck, fillet steak, seabass and fish and chips. There were also a variety of vegetables with the meals. Unfortunately, service was fairly poor as it was difficult to attract the attention of the waiters. Had it not been for the later factor, I would have given it 4 stars.

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SMV5 . 2015-09-12

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The only reason for not giving this experience 1 star is that the food, when it eventually arrived, was actually quite nice. Also, the experience was so bad, it was hysterically funny. Some people pay for this level of entertainment.We arrived at 330pm and within 20 minutes, a waitress arrived with 10 glasses of prosecco on a tiny tray clearly not designed for 10 glasses of prosecco. A recipe for disaster, I hear you say. Indeed it was, when delicious, fizzy liquid came tumbling down from a great height, all over a colleague's trousers, much to the hilarity of all present. Even our friend in the damp pantaloons saw the funny side. Our waitress was extremely apologetic and charmingly offered for our colleague to remove his trousers to give to housekeeping. I suppose he could've gone home draped in napkins.At 415, our tea and coffee of choice arrived. I don't know how hot drinks can take 45 mins to prepare. The tea was cold/lukewarm, served on chipped plates, and one of our party had to ask for milk.At 425, a new waiter told us the scones were still cooking and would be five minutes. It was hard to work out why the service was so slow given how empty the restaurant was.At 430, the fire alarm went off, making us think we were in a new episode of Beadle's About. A drill, apparently. I guess we can be thankful the sprinklers didn't go off, but given we were there for a wedding shower, perhaps that would've been apt.Finally, tea arrived 1 hr and 15 minutes after we sat down. And delicious it was too.However, when we asked for a doggy bag, the manager refused on health and safety grounds. We looked for a few seconds at him to see if he was joking. Then we looked again for hidden cameras to check we definitely weren't on candid camera. No candid cameras. We asked what was dangerous about a coffee-flavoured macaroon, particularly? "No, sorry - we don't allow you to take away the food for health and safety." We just weren't sure how a strawberry tart could be mistaken for a weapon of mass destruction and wondered if anyone could really be blinded by a cucumber finger sandwich poked in the eye.Eventually, the manager saw the exacerbation on our faces, handed us our danger-sweets wrapped in sliver foil and said, "here you are. Take them at your own risk."At least we got our money's worth.PS the decor needs updating.

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jamjsin . 2015-09-09

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If you can get a decent rate-and that is not always easy-this is the place to stay. Walk upstairs from the Heathrow Express and you are there. Hyde Park is a ten minute stroll, Marble Arch via Edgware Road perhaps half an hour, or take the tube across the street. Try a Junior Suite for access to the Executive Lounge, free breakfast and happy hour. No downside I can think of except the cost.

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Imackin . 2015-09-04

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The food was prepared to a very high standard and the service staff were friendly, efficient and professional. The overall experience was better than expected. We will happily return again.

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HBBG6688 . 2015-09-03

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4 of us came here on Sunday afternoon for afternoon tea with a glass of prosecco wine included in the Groupon deal we had. Oh what a delight! I've done a few Hilton afternoon teas in London and this was another great one! The staff were very nice and the sandwiches you choose 3 of your choice from the selection then they do make them. Meanwhile your prosecco and tea/coffee arrives. When the cake tier came out it was very nice! Could tell the bread was fresh and fillings yummy! Hubby had more sandwiches as was included in our deal but neither other 3 of us could fit anymore in! 6 selection of cakes and a warm scone each! Really lovely! If anything negative I didn't like the cups/saucers etc! Just boring white and other Hiltons do fancy china! Having said that would recommend as we were well looked after and enjoyed all of it :)

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Toyah1 . 2015-08-31

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A wonderful welcome, exemplary customer service and an enjoyable stay after moving during the night from a unsuitable hotel down the road

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TerryB862 . 2015-08-30

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Had breakfast here on a recent stay which was quite an average spread.....if its not included in your room rate I would not pay the expensive price personally as you can go outside the hotel in Paddington

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Stuart294265 . 2015-08-27

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High tea here was one of my favourites in all of London. (And yes, the marmalades were good - Paddington Bear fans will understand that!)Also the Indian food items are some of the best on the menu - tasty curry dishes, well seasoned Indian samosa pies.

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SSSays . 2015-08-26

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Nice hotel. Clean comfortable room. All staff exceptionally nice. Not too far from heathrow. Airport.

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Sue A . 2015-08-26

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Only had breakfast here; food was good; and so was coffee. Helpful staff. Stayed at Hilton London Paddington.

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Carolrife . 2015-08-24

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I've stayed at the Paddington Hotel a couple of times now and enjoyed each time very much. The front desk staff and concierge are excellent. Very friendly and professional. The restaurant (off the lobby) needs to get engaged. The help tends to be slow and uninspired. The rooms are generous in size and the beds comfortable. Very quiet Hotel and located very central within London. I highly recommend.

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Kevin C . 2015-08-24

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Had a groupon voucher for afternoon tea for 2 people, £12 per person. There was 4 of us and we were looking forward to it, we booked in advance and it was the first time we came into Hilton Paddington.It was a bit uncertain where the restaurant was and no one to direct us, we walked towards the very back, passed the lobby and found it. We were seated, the restaurant was quite empty but the waitress decided to put 5 of us in a small corner with the table next to us full, a business meeting of 6 people, it was quite squashed up, and we didn't understand why she did this, as they were constantly talking quite loudly. The afternoon tea came with prosecco, and when the tiers came out, it did look really nice, however we didn't feel like the portions were reasonable for 2 people to share. Overall, it was a nice place, but over priced for the food given, I am sure there are better afternoon tea places in London.

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K_L81314 . 2015-08-23

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Visited the restaurant in the Paddington Hilton and was impressed with the venue and quality of food. Excellent staff and excellent service. Table visited at regular intervals by the staff to see if everything was ok.Would recommend for a meal or business lunch. I would also recommend for afternoon tea.

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kag-ok . 2015-08-12

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泊っていたヒルトンホテルのレストランなので、毎朝ビュッフェを食べていました。それまでにイングリッシュブレックファストに飽きていたので、フルーツやおいしいデニッシュを好きなだけ食べられてうれしかったです。

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korobokkuru . 2015-08-06

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Located within the confines of Paddington Station, take the Heathrow Express and you are at your hotel. Apparently newly remodeled - at least in the executive tower - a busy big hotel still maintains a small hotel feel and attention to guests and detail - from check-in to check-out, everything went smoothly. Breakfast in the executive lounge was enhanced by a personable, friendly and service focused Roydin, the attendant, as well as a cheery, engaging woman (name forgotten, sorry) who cooked perfect eggs each morning.

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BarryT1 . 2015-08-05

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Arrived on Friday 31st of July tired after traveling from north Scotland checked in but room wasn't ready, returned later to be told our card had been declined and we may not be able to stay in hotel.after spending over half an hour of my time on phone to bank, only to find out our card had been charged with an extra £100 debited that we had no idea about.my wife went to reception and told the receptionist we had proof it had been paid, she argued the fact until my wife asked to speak to the manager.over an hour time wasted and one migraine later the manager was able to see the room had been paid for.on arriving home we then noticed we had been charged twice, it is such a pity as the hotel is in a great location and we would have loved to return but it has seriously put us off, never again.

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Robert D . 2015-08-04

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Excelente localização, café da manhã maravilhoso, funcionários agradáveis e dispostos! Quarto muito confortável.

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Wanesca S . 2015-07-29

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Hotel muito bom. Serviço de quarto perfeito. Adorei a estadia de uma semana. Já tenho saudades dos pequenos almoços, da piscina interior e à noite do bar (ótima cerveja e comida). Fica também numa zona servida por transportes, com a estação de Paddington muito perto (perfeito para deslocação do e para o Aeroporto). O metro tb é perto. Recomendo!

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Micorreia . 2015-07-27

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While very good, it was a bit much for us. The food choices were complex but well executed. Service was relaxed but attentive.

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MUG318CA . 2015-07-18

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Close to the station to get pissed... Inactive disco ball due to lack of beatz!

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Peter Pickthall . 2015-07-17

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I really enjoyed my visit to the Hilton Hotel for Afternoon Tea for two. The variety of cakes were good and the staff were attentive and friendly. They made sure we were okay and was happy to top up our plates and tea at no extra cost. Renata was especially warm and friendly and made the visit extra special with her exceptional customer service. Five stars for her. Overall I gave four stars because there could have been a larger variety of sandwiches (There was no chicken or red meat sandwiches for meat eaters) and a few other unusal teas if you wanted to try something different instead of the usual ones and maybe tablecloth on our table. However my friend and I thoroughly enjoyed it nevertheless. Good value for money with Groupon. Will definitely visit again. A big thank you; especially to Renata.

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A TripAdvisor Member . 2015-07-15

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A very quiet Sunday - so we were worried. But needn't have been! The food was great (especially liked the different flavours of creme brulee). It was good value for us - taste card promotion. Excellent service.

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Alicemiranda . 2015-07-11

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Desde el aeropuerto con el tren express en 15 minutos se llega al hotel, ya que éste está ubicado prácticamente dentro de la estación.Además está próximo l metro y linea de buses.Amplio, luminoso, confortable y excelente atención.

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Silvia Z . 2015-06-25

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My husband was given a 3 course meal for 2 plus champagne for his birthday. We had a very enjoyable meal, with excellent service. All of the courses were very tasty and a good sized portion and there were no hidden extras, we just paid to have coffee to finish with as this was not included in the birthday meal. Overall a very pleasant experience made even better by the attentiveness of the staff. The closeness of the venue to Paddington Station made it so easy to get to.

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MAUREEN M . 2015-06-19

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