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3,35

Based on 1.355 opinions finded in 4 websites

4.3Ambience3.0Cuisine2.9Price2.5Service
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comment_iconOpinions

Tea was great. The savoury scone was nice. The fruit/sweet scones .....we could have played hockey with lol oh well. Service was lovely and efficient.

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Dianne H . 2024-09-16

MORE AT Google

Incredibly rude front of house staffs who rushed us 3 times. Horrific service

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minh long . 2024-09-07

MORE AT Google

Cannot wait to go back. Just what I needed after being in hospital all morning. Excellent service and lovely tea and food.

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Eleni S . 2024-09-05

MORE AT Google

Appalling food and appalling service. Were this establishment not connected to the Wallace Collection, it would have gone out of business long ago.

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Margarita Alves . 2024-08-24

MORE AT Google

1st, tell the little men with glasses and Asian origins to cut ✂️ his nails and was his hands. He works in horeca industry and was disgusting to see his long and dirty nails. This was the trigger alarm DO NOT order any food. And teach the barista how to make a proper ice 🧊 coffee ☕️!

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Simon Simmons . 2024-08-23

MORE AT Google

The risotto was outstanding. Top location and food. 11 out of 10!

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K T . 2024-08-18

MORE AT Google

The worst service in London. We tried to walk in for lunch, understandably the restaurant was full. The waitress was very rude. She stared at us rudely and told us to come back in an hour. We asked if she means she put us in the queue and she only responded ambiguously. We offered to leave our contact so we could be in the queue. She jotted down our name and number on a random sheet of paper and has never contacted us again.

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Jonathan Ngai . 2024-08-11

MORE AT Google

Lovely location and good service BUT a very flat soggy sandwich that has obviously been sitting around for a while with a limp bit of lettuce. At £13.50 I would expect a sandwich to be freshly made. I would have been better off at PRET.

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Obble Weed . 2024-08-01

MORE AT Google

Gorgeous place, and really lovely staff. Couldn't have asked for a better experience

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Victoria Johnson . 2024-07-22

MORE AT Google

Had a cake and glass of wine in the cafe section. You wait to be seated, to the right if going to the restaurant and to the left if going to the cafe. The cake and wine were nice and came to £14 with service added. The restaurant is like a greenhouse so expect hot temperatures in summer. Attracts a fairly diversely posh arty crowd. Food looked pretty decent. Seating is comfy and atmosphere is buzzy without being too loud.

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Leaburn . 2024-07-18

MORE AT Google

The food was lovely, I had a chicken terrine - it had nice texture, taste was pheasant too. The service was very good. The atmosphere was excellent - a bit hot under the glass roof. Bear in mind menu in a cafe and restaurant are 1 different things and don't overlap..

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Anna Tbileli . 2024-07-18

MORE AT Google

Sometimes a restaurant has seen its better days and this is the case for this one. Used to be nice. It is, however, dreadful these days. Nothing was edible and the service was appalling.

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Keeping it Anonymous . 2024-07-15

MORE AT Google

* My tea experience: Location: https://maps.app.goo.gl/p8qdnpiLH1iPN1TY7?g_st=com.google.maps.preview.copy Sessions: external and large Handling: Excellent Food: normal We got croissants Only two cups of tea are enough Bathrooms: located in the museum Suitable for the elderly and people with special needs♿️

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ساره المزروع . 2024-07-09

MORE AT Google

The food here is made by Sodexo, the same company behind such fine establishments as your children's local school cafeteria. Only it's 10x the price. Might be worthy of only dropping 1 star however the service was atrocious. We had to ask 2x for water and 3x for the check before finally getting up to pay at the desk, which caused a huge fuss worthy of 3 waiters getting aggravated. The saving grace was the space which is absolutely gorgeous. Maybe come for tea only. I've had that before and it's always met my expectations - hot leaf juice is hot leaf juice. If you do decide to come on a weekend, make a reservation. The queue gets insanely long while the app shows that it's wide open.

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Karina Nemeth . 2024-07-08

MORE AT Google

V nice little gem of a destination in Central London

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N Z . 2024-07-06

MORE AT Google

I have always liked the Wallace restaurant. Even on a dull day, it is light, bright, and comfortable. I have always found the food and the wine first class and the service of the very special staff a real treat.

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Kentish Christine . 2024-07-05

MORE AT TripAdvisor

Waited 25 mins for cocktails in which time no one checked in on us. Tried to raise with management and they gave us blank stares like we are mad. Very disappointing

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Sem . 2024-06-29

MORE AT Google

My friend and I spent £50 each for an overpriced afternoon tea as you can clearly see from the photo. (£50 standard is like this, they don’t even provide take away box for this price point) The service was so so, the food is nothing special and that you could call it’s delicious. The place is beautiful, but in general, our experience was not so great here compared to the other afternoon tea places we have been.

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Daphne H.C. Shen . 2024-06-23

MORE AT Google

Brilliant Gallery, however the magnets I wanted to buy and give as gifts of my experience, were not available in the shop

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sandragY2889V0 . 2024-06-19

MORE AT TripAdvisor

Lovely setting, great place to meet and chat. However the menu doesn't really live up to its pretentions.

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john Hughes . 2024-06-18

MORE AT Google

Had lunch on a Saturday. Restaurant was very busy. Nice relaxed vibe to the place and not too noisy. Good vegetarian options for my wife. First & main course was delicious. Cheesecake for dessert was fantastic. Only gripe on the day was service was a bit slow but that was understandable considering how busy the venue was

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R B . 2024-06-18

MORE AT Google

The atmosphere was lovely the service was spotty and the food abysmal. Without doubt this was the worst tea I have ever experienced in lLondon. The portions were tiny, the tea was tepid and the service lacking. Save your money pay a little more and go somewhere more reputable.

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poppy kane . 2024-06-16

MORE AT Google

Good museum with free entry mostly showing painters 18thC plus. Hals turns up. Great restaurant for breakfast/coffee...then after viewing eat at restaurant......booking advised.

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Steve Thomas . 2024-06-16

MORE AT Google

Great place for an informal though well-served meal. Strongly suggested a booking for an early lunch to avoid crowd and enjoy more the nice indoor atmosphere the place offers. Very polite and attentive members of staff.

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Massimo Calvani Guerra . 2024-06-15

MORE AT Google

We got the tea and scones which were lovely. The staff were polite as well. The place does get a bit loud and crowded though.

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riya dinesh . 2024-06-08

MORE AT Google

We have tried our luck without planning ahead and making a reservation. Staff were accommodating beyond our expectations. Mackerel salad, chicken supreme were the highlights… good wine selection too! Finished with a cheeky slice of carrot cake from the Cafe counter. Absolutely loved everything. The dinning room is grand and pretty. Took our time to sit back and relax . Thank you Mate and Garry for making us feel so comfortable!

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Reka . 2024-06-06

MORE AT TripAdvisor

While visiting the Wallace Collection, my wife had the afternoon tea which seemed nice but over-priced. I had a small lunch which was good. It was an unusually warm day in London. The restaurant ceiling is covered by glass panels, and there is no AC so this made it a bit uncomfortable while dining.

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bravotangomike . 2024-06-05

MORE AT TripAdvisor

Nice looking cafe. Food is sad. Waiters truly don't care at all. We had to remind three times: to get the menu, to get the cake they forgot about, to get the bill. Nothing happens on the first go.

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Tatiana Merkulova . 2024-06-04

MORE AT Google

The Gallery is fantastic , can't recommend enough. However was disappointed with the café. Had to wait 10min to be seated, prompt service but we got the Ladoo, which is listed as a sweet treat.I may just ordered poorly but this dessert was far from sweet and tasted of salty coconut sawdust would not recommend. The tea tasted nice but overpriced and was charged a service fee although it took another 10mins to flag down the bill. Gallery good but avoid the café the teapots are also not the best.

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Emilia Price . 2024-06-02

MORE AT Google

The service is terrible!! The waitresses were not even make eye contact🤷🏻‍♀️ ridiculously pricey, and I ordered one cream tea. The butter and jam was too much, I wanted to order one more scone to finish theme and they said that they cannot give one scone 🤣🤷🏻‍♀️ it has to be two!?? Not recommended, will definitely not going again… also, teapots were very risky!

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Dilara Uçar Sarıyıldız . 2024-05-25

MORE AT Google

Very pleasant surroundings in their light and airy atrium

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Irina Laski . 2024-05-13

MORE AT Google

Art Gallery perfect, lunch wasn't. Chose caesar salad and received burnt croutons with several old lettuce pieces. This in turn spoilt my lunch, I was hungry so did not bring it to attention of staff. The dressing, anchovies and chicken were OK though

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sandragY2889V0 . 2024-05-13

MORE AT TripAdvisor

The tea and dessert are amazing. I just wish they didn't have to kick us out so soon. Probably we should come earlier next time.

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Leo Huynh Trinh . 2024-05-12

MORE AT Google

Disappointed, Disorganised. Beautiful setting but one starter had cling film in it so was sent back and replacement arrived after everyone else had finished. Then only 3 out of 4 main courses arrived….. no sincere apology.

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martin douglas . 2024-05-11

MORE AT Google

The cakes are big and taste good. I can only recommend the chocolate cake! The tea also tastes very good and you get a small but full tea pot that is enough for 2-3 portions.

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Miss_Fantasy_ . 2024-05-09

MORE AT Google

unique experience in a place little known to tourists. In fact, the majority of visitors are Londoners who come to spend tea time with relatives and friends. A varied selection of desserts is also available to accompany, all in a very suggestive environment full of greenery and plants. In short, ideal if you want to feel like a real Londoner!

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Francesca Laneve . 2024-05-03

MORE AT Google

Nice café in courtyard. Interesting collection

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Oliver Weisflog . 2024-04-30

MORE AT Google

Disappointed. For a place so stunning the restaurant/cafe services were ridiculous. Went on a Saturday around 2:30pm so the busyness was expected however the place seems extremely understaffed. After waiting 10 minutes for a table for 4 people, we got seated and already chose what we wanted from the menu while we waited to be seated. We then waited for 20 minutes for someone to come and ask what we would like and the unpleasant gentleman said “well I guess you’re ready to order then” after my mother waved him over. The cakes are decent but too over priced even for London and the tea pots are a safety risk. Although they’re cute, the handle was too hot to touch and I am very disappointed. £4 for a teabag is ridiculous. AND the waiters kept bumping against the back of our chairs harshly without apologising. Disappointed.

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Deanna Lewis . 2024-04-27

MORE AT Google

Stylish museum that has a lot of class and great ambience

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Tarsem Bains . 2024-04-26

MORE AT Google

Nice place for a coffee and chat whilst visiting the museum.

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Andi Cheese . 2024-04-25

MORE AT Google

Brought some friends here for high tea and the atmosphere did not disappoint! The sandwiches were pretty unimpressive but the scene and the compelling service by Musa made it a lovely afternoon

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Sabre 123 . 2024-04-22

MORE AT Google

The lunch offer is imaginative and beautifully presented. Good value. The light sunny courtyard with comfy seats is so special. Service today was slow and the place was very busy.

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Linda Lefevre . 2024-04-19

MORE AT Google

I love this place. I enjoyed my afternoon tea experience, but the sandwich is not the best, not even good, but worthy to try the tea collection they serve.

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Haya mohmmd . 2024-04-16

MORE AT Google

I visited without a reservation (on a Monday) and was able to order afternoon tea without waiting. Of the set, the scones were the most delicious and the tea was refillable with unlimited different types, but I didn't feel anything special about the authentic black tea. The collection at this place is beautiful, but I am very disappointed in the fact that they use crude tea utensils and tea bags that look like something sold at Daiso, and the taste of the tea is very mild. As soon as they show you to your seat, they ask if you want still water or sparkling water, but it's not free. Be careful because if you answer anything while you're at it, you'll be charged £4.75 for water like I was. A 12.5 percent service charge is automatically added.

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Anna Kim . 2024-04-15

MORE AT Google

Ordered a flat white, was more like a latte, couldn't taste the coffee almost. Scones were okay but a bit too dry. Lemon drizzle was dry.

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irene kattou . 2024-04-12

MORE AT Google

Very disappointed in the quality of food in this place. It has really deteriorated since I was last here. The Darjeeling Tea was awful, like dishwater. The Lemon Drizzle cake was rubbery and the club sandwich just awful...all defrosted from frozen. And I was horrified by the huge service charge. I noticed people having scones, they were tiny! It is a shame that such a lovely place is run by a company which wants to charge as much as it can in return for as little as it can. This is late stage capitalism at its worst. You can get a much better slice of cake and cuppa in John Lewis for half the price.

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sidifni . 2024-04-04

MORE AT TripAdvisor

The setting itself is nice, the place is obviously beautiful. We ordered a dish of the day, which was lamb, the menu said that it's ordered for 2 people and the price was about £45. The lamb was cold... and rather average. We also waited for our food for about 30 minutes and had to remind the staff about a glass of wine that we ordered. Probably better to stick to cakes - I heard they were nice.

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Ekaterina Andreeva . 2024-03-31

MORE AT Google

Beautiful. Beautiful tea room. A must when around marylebone area, painting collection superb. Ambiance full on glam baroque. Just love the frivolous lavish ambiance. Nice pair of scones and the teas are ahhh good. Come in cold day, nice and warm inside.

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D F . 2024-03-31

MORE AT Google

Perfect way to spend an afternoon. Had reservations for 2:30. Came an hour early to walk through the impressive gallery. Beautiful portraits, numerous armour and weapon displays and plenty of other items to see. The afternoon tea is to the stomach, what the gallery is to the eye. A little opulent, but delicious and well worth it. And the court yard restaurant as well as the staff is bright and welcoming.

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Robert Livingstone . 2024-03-23

MORE AT Google

Really nice place and they charge for it. It's worth going there to have a simple tea and enjoy the place, but nothing more. Too expensive and they don't deserve either the sweet or the savory ones. Just spend some time enjoying the place. It's very beautiful

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Paola . 2024-03-23

MORE AT Google

Wonderful walk in tea with good variety, great service and even better atmosphere. This is an ideal option for the day of a flight out of London, as they have lockers to use while you dine and look around the exhibits.

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Jennifer YOZVIAK . 2024-03-12

MORE AT Google

The Wallace was definitely one of the highlights of our trip to London yesterday. After taking a look at the fantastic art we had lunch in the beautiful courtyard and we were blown away. I had the chicken liver paté for starter, chicken supreme for mains, the apple mousse for dessert and we had two cocktails after our meal and it was all utterly amazing. The staff were also lovely. They made sure my girlfriend and I were thoroughly looked after and were very helpful and polite. I would definitely recommend the Wallace as a great place to dine and will definitely be eating there again next time we visit London.

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johngN505VK . 2024-03-11

MORE AT TripAdvisor

After visiting the Wallace Collection, we headed to the café where we reserved the traditional afternoon tea. If the place is very pleasant, under a huge glass roof, with natural light welcome in these winter times, and if the team is really adorable and attentive, the plate is rather disappointing. Poor choice of teas (although renewed free of charge, with the possibility of alternating with coffee), small scones, small pastries of any kind for a high price, £45, or more than £50 including the service. The value for money is not there. The map is, however, rather varied, and it is more interesting to draw from it.

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Florence LECLERC . 2024-03-04

MORE AT Google

Absolutely magnificent collection of artwork, costumes, armoury, sculpture in a beautiful location. Give yourself at least a few hours to get the best of this museum. It's housed in a magnificent house and has a lovely restaurant. It's free to visit and open every day from 10 to 5pm.

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Christine O . 2024-03-01

MORE AT TripAdvisor

Amazing service, the manageres was outstanding, and the food was fress and delicious. I highly recomend! Be back soon!

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Cartoondrawer C . 2024-02-26

MORE AT TripAdvisor

Food is quite nice. Unfortunately the service is poor. Our initial order was lost somehow so we had to call the server over to re take the order. They didn’t bring us tap water despite requesting it, and they ended up charging us twice for a single dish we ordered.

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Jem Bishop . 2024-02-20

MORE AT Google

Fantastic free collection Shame about the poor service at the courtyard cafe. This place would be 5 stars if the management of the cafe were up to standard. Instead after a pleasant visit to all the wonderful art and the friendly gallery staff, you can be left waiting to be seated while the managers check their phones and sip beverages, their eyes firmly set down to avoid making any eye contact with customers. There were two suited women bustling around studiously avoiding to gaze of any person stood waiting to be seated. The place asks you to wait and wait you must. As seats were few, I moved forward hoping to make contact as I did so with another human life form but sadly, I chose the waitress ( clearly not her department) to ask if I could sit at an available table. Once Sat she served someone near me then moved on not even giving me a menu. I was clearly to be ignored as I had broken the system. Pretty pathetic in this day and age to have such poor management of an eatery. Still. Soho coffee round the corner is great and friendly- and a coffee doesn’t cost £4!

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louby64 . 2024-02-20

MORE AT TripAdvisor

The Wallace is a fabulous place to visit in London, which I would highly recommend to anybody of any age. It is set in a gorgeous courtyard with gorgeous food to match! The staff are all incredibly friendly and helpful, especially our waiter Moussa, and we felt so welcome throughout our visit. It was a thrill to witness the hard-working staff on the counter during our meal, all looking very happy in what I would perceive as a very full-on situation! This serves only as a testament to their enjoyment of their work, which in turn creates such a joyful and happy atmosphere at the Wallace. My starter of soup was sublime, which segued perfectly to the even more delicious chicken supreme main course. Lastly, I had the classic and very refreshing ice-cream selection, of which I choose the Madagascan vanilla and passion-fruit sorbet scoops. We also adored the cocktails that we had, sitting back and soaking up the bright setting. The restaurant is so accommodating to all ages and all tastes, leaving me very eager to return.

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Áine N . 2024-02-16

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The atmosphere its great on its own but the staff completed the experience, attentive and really nice. The food was good, we had a light lunch but everything was fresh and well prepared. Beautiful venue

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Carla Sofia Paulino . 2024-02-03

MORE AT Google

Birthday lunch at its best. We often visit the restaurant when after a comfort lunch whilst in central. Staff is charming and very approachable. Can get busy at times! Yet we always felt well looked after. Special thanks to Mate and Jack for making our most recent visit even more special! Was happy to see the new sharing platters on offer, charcuterie board was a great addition to the menu.

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Cruiser15174336447 . 2024-02-02

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I fail to understand why the Wallace Collection Cafe always singles itself out with terrible service and substandard food. Why do I go there, you might ask! I like the museum and also the atrium which has the misfortune of housing the Cafe. It is actually a lovely environment to be in. I do not know how often the management changes but the bad service remains and they seem to have added to it bad food too. Last time I was there, I had tea and a cinnamon bun and my friend had coffee and a slice of tart. The waitress came before I could even sit down to take the order and we asked her to give us a few minutes. Then, she ignored us totally when we tried to order. I had to get up and attract her attention. She came reluctantly and took the order. After a very long wait my friend got up to talk to the person at the counter who followed her to the table. Our waitress had gone on her break without putting our order into the system. He was very apologetic. When our order finally came, my teapot was only half full of water, therefore I could not even get two cups of tea out of it and my cinnamon bun was at least 3 days old and inside it had congealed as if it had been previously frozen, it was chewy in an unpleasant way. Why does the Cafe think that they should bring shame to such an establishment as the Wallace Collection? Why do they employ people who have no intention of serving? Why do they think that the paying public should be given rubbish to eat and get very bad value for money?

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Canan M . 2024-01-30

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Years ago I went to high tea at the Ritz. The Wallace Restaurant was superior on every dimension. The location is stunning, the afternoon tea is great. But the customer service is where The Wallace Restaurant really shines. Everyone was so lovely! It was a wonderful experience.

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Gerri Minshall . 2024-01-29

MORE AT Google

Great tea and service considering the price! Not the most luxurious, but still exceeded expectations!

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Lydia Prince . 2024-01-29

MORE AT Google

Absolutely delicious beef dish with roast vegetables. Pleasant service. A bit chilly in the atrium though (had to wear a jacket).

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Sergei Golubev . 2024-01-24

MORE AT Google

Good place to have the typical Afternoon Tea. It's £45 per person not including service. The amount of food is standard and the tea is unlimited and you can try as many as you want. Red tea highly recommended. The site is also very aesthetically beautiful.

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Paula DPB . 2024-01-23

MORE AT Google

Restaurant is beautiful and service was great. We had to rush thru our tea as there was a train strike that day. For what we got the price is a tad expensive but over all a good experience. I would recommend to go early to enjoy the museum.

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Shirling Ang . 2024-01-21

MORE AT Google

Friendly staff, excellent food. Sure, that we will visit again. If you want to eat something nice in one excellent atmosphere then this is your place.

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Krisztina N . 2024-01-16

MORE AT TripAdvisor

Such an unpretentious lunchon! We had a great time in the restaurant, staff were all lovely, braised beef bang on! Thank you for the hospitality! See you again soon

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FarAway32045923501 . 2024-01-16

MORE AT TripAdvisor

I love the Wallace Collection so it was fun to have afternoon tea there. Overall it was a good experience. It was reasonably priced at £45 per person. It was a filling amount of food with unlimited tea refills. The tea selection was relatively small but with some good options (4 black, 3 green, 3 herbal). I recommend the smoky lapsang. Staff was friendly and helpful although we waited a while for our bill. The scones were incredibly hard, small, and overcooked unfortunately and some of the black teas came already oversteeped. Overall I would recommend this tea.

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Claire . 2024-01-07

MORE AT Google

Restaurant steht in einem schönen Platz. Das Tee und Essen ist sehr lecker und man kann den eglischen Afternoon Tea probieren.

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Diana Silva . 2024-01-05

MORE AT Google

Atrocious. We ordered 4 things. A plain croissant, scrambled eggs, a cappuccino and a tea. The cappuccino and tea came within 5 minutes. 15 minutes later, our drinks having been drunk and 2 tables of 4 who order cooked food were served before us. The croissant came and a few minutes later my scrambled eggs came out. The plate was warm but the eggs and toast were stone cold. I tasted one spoonful and rejected it.

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Claire B . 2024-01-04

MORE AT TripAdvisor

Review of the collection and not the restaurant. The Wallace Collection is an amazing collection of art and articles of a very rare nature. The decorations at Xmas were stunning as are the rooms. The people are friendly and eager to share knowledge. Thank you very much. We look forward to coming back soon.

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Melody Pods . 2023-12-29

MORE AT Google

A beautiful setting for any meal, very reasonably priced wine list, and the food was very good. The service was a bit slow when it came to taking our orders and there were long periods where our water glasses were empty. Otherwise, I’d highly recommend eating here, especially for the beautiful venue inside of a museum.

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Josephine Appleyard . 2023-12-19

MORE AT Google

I do not recommend this place at all! Prices are extortionate- be prepared to pay at least £50 per head. Food is appalling just tasteless and bland- even dessert was subpar. Definitely would give this place a miss.

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I M . 2023-12-14

MORE AT Google

My husband booked afternoon tea with prosecco using a voucher he was given for his 60th Birthday. We were shown to our table which was at the edge of the room. At first we thought it was a nice position as we weren't close to others. We were however very close to the area that the staff noisily throw the used cutlery into a plastic box right behind my husbands head. We felt there was such a lack of care, to have a table in that close proximity to that area in the first place but also to be so noisy inches away from us. The afternoon tea was nice and the room is amazing but the view from the table and the sounds, let the whole thing down.

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Nivvaonni . 2023-12-06

MORE AT TripAdvisor

Lucky me ! I know there’s many negative reviews. My experience was totally different, think it may depends on the timing. I visited on Nov 28 at around 11:00am ordered cream tea set. There’s only a few tables of customers. But after 12:00pm, it’s full and crowded. To be honest, the scone size is bit smaller but tastes good, warm, crispy outside and soft inside. Clotted cream not creamy enough. Earl grey tea is good. The most important thing : my server Inna is wonderful, very attentive, efficient and cheerful ( actually all the staff here I met on that day is very nice and helpful). For the price 8.95£ set in such beautiful place with the best service, it’s much reasonable then cafes in central London. Amazing place to gather with friends in the morning. P.S: closed at 5:30pm same time as the museum. The museum is great and free of charge.

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Phy Phy . 2023-12-01

MORE AT Google

Had a lovely lunch at the Wallace today! Definitely going back🥰

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D Z . 2023-11-27

MORE AT Google

The menu says the orange juice is fresh but it’s not. When we asked the waiter if really fresh they checked with the manager. The waiter came back and said it’s fresh. When we replied asking again “is it really fresh? It doesn’t taste at all like that” the waiter said it’s fresh but they don’t squeeze in the restaurant, they already buy it squeezed and then asked if we would like to cancel the juice. Lunch sandwiches are cold. Cappuccino is good and the orange cake is good as well.

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Walter . 2023-11-27

MORE AT Google

I was there on a Sunday afternoon in August, maybe not ideal as it was extremely busy. I was extremely lucky to get a small table. The courtyard setting (protected by a glass roof from adverse weather) is peaceful and idyllic when not too crowded. I wanted a light snack and opted for a ‘Provençal sandwich’ which turned out to be focaccia bread filled with grilled vegetables and feta cheese. The veggies were ok, but there was hardly any feta, so overall the flavour left to be desired and was a bit insipid. The Aperol Spritz was nice, and tasted as it should do. Service was extremely slow. I despaired and was ready to leave without my food. To be fair, the charming French maitre d’ apologised profusely, but it was just too long a wait. The focaccia was £11 and the spritz £10 - total of £21. Probably an average price for a beautiful location in Central London, but unfortunately not matched by the quality of the food and the service.

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Ursula D . 2023-11-26

MORE AT TripAdvisor

Beautiful place to have a bite after wandering around the art rooms. But save your precious stomach space for better eats elsewhere. The service was extremely slow and the servers were completely nonchalant and unaware. No attention to service. We had the cream tea and it came with 2 tiny cold and hard scones. The clotted cream was meh. So many other places with better service and food.

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Gloria Lucero . 2023-11-25

MORE AT Google

This is a lovely venue, the afternoon tea was acceptable but the appalling service will ensure we never return. After a longish wait for sandwiches and cakes (which was just about acceptable as they were busy) we were told scones, jam and cream would be along shortly. They weren’t. Others came out and were duly delivered to tables along with their sandwiches but we (and our neighbouring) table were forgotten despite being right in front of the waiting station. The staff were too busy chatting amongst themselves and had to be reminded we were waiting after about half an hour. They also had to be reminded about my wife’s glass of fizz (twice) and the bill to which to top it all they added a 12.5% service charge!

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Stephen G . 2023-11-19

MORE AT TripAdvisor

French dining. You can’t be serious. Below average food. Slow service. Find somewhere better. The good location is no make up for poor quality.

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Andrew Cox . 2023-11-17

MORE AT Google

Went here for afternoon tea, and unfortunately the fingers were bland and dry, and the cakes way too sweet and unbalanced. Uninspired and inattentive service.

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Johan Ranstam . 2023-11-02

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Pleasant courtyard setting, good welcome when we arrived early for an 8Oth birthday meal, six adults, two young children. Service deteriorated to snails pace by the end, needed more staff for the well attended Saturday lunch. Adjacent cafe in the courtyard was doing a brisk trade. Food was fine - blade of beef was really good, one small child was disappointed that the advertised fish on the children's menu (only chicken or fish) was not available but she coped!

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martinc732 . 2023-10-31

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This is a review for the collection and not the cafe. If you are interested in arms and armour at all, this is well worth a visit. Such a display of swords, armour, guns etc from all over the world and through the centuries.

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Frank Rooney . 2023-10-30

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We went for afternoon tea, and sadly it was a disappointing experience. The surrounding is beautiful, but the food itself was poor - the scones were tiny and very, very dry. The service was extremely slow, and sadly I had to get up to get...

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margauxdee . 2023-10-30

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Arrived on time. Were seated and had to wait 20 minutes for someone to come near us and we had booked. Afternoon tea for three. Tea for three....... three teapots were brought to our table, no milk, no sugar. By the time the milk arrived...

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JANE B . 2023-10-29

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Lovely gallery, beautiful terrace. Relaxing atmosphere. 💗☺️

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Tara Bunc . 2023-10-26

MORE AT Google

Few words: Overpriced but lovely staff. Disappointed and would not recommend. We came here because it was supposed to be a ‘reasonably priced’ afternoon tea. But seems that they recently increased their price and is now works out to be £50 per person with the ‘service charge’. Food was average, the cakes the only real highlight. The ‘service’ was friendly however when my wife started feeling unwell and we asked to take her cakes home, the only thing they could offer us was foil. Would be nice if they could at least offer a cardboard food container of some sort to avoid them getting squished. At £50 per person, I would recommend looking elsewhere for your afternoon tea experience.

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Arie_ W . 2023-10-23

MORE AT Google

Nice atmosphere We had a long lunch Perfect environment Do make reservations.

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Nate L . 2023-10-19

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Avoid at all costs. Completely ignored by waitress. Finally ordered two mains and three drinks, and she didn’t write it down, so got one of the mains and one of the drinks wrong, and the third drink came after 20 minutes and two reminders. Food was worse than average. Many people around us having issues too. An absolute shambles of a place.

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Lucy Speelman . 2023-10-15

MORE AT Google

For 45 pounds per person is the afternoon tea underperforming

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Jens Arndt . 2023-10-14

MORE AT Google

Good food, but the portions could have been slightly better. Service definitely needs to be quicker, we ended up waiting close to 30 minutes to order.

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Nishanth Naraharikrishna . 2023-10-03

MORE AT Google

I love the Wallace Collection, but this visit was the first time we visited the Wallace Café. We arrived at lunchtime but they were happy for us just to have coffee and a cake. The resteraunt has an open and airy feel, and although busy, it felt calm and a nice place to be. The staff were welcoming, helpful and friendly. Service was surprisingly quick. We discussed ordering croissants when the couple at the next table advised that we should share one as they were so big. They were indeed very large, and we agreed the best we had eaten. The charges were reasonable given the location. My only small criticism is that the coffee cups are on the small side. Next time we visit the Wallace Collection, we will definitely have lunch.

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martin cox . 2023-10-03

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Such a lovely place....had many pleasant cups of coffee and cake here in the past....the staff were good too...especially the middle aged Mediterranean gentleman and the Eastern European lady....where have they gone?Staff now are miserable inefficient abd at times rude....the service is now very bad and the cake I had was defrosted and very dry...has the place changed hands....I will not be returning

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Anastasia . 2023-10-02

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Last. Seating at 4:30 pm. Arrived at 4:30 and they refused to serve us a coffee because the ‘kitchen is closed’. Place is run by a gaggle of lazy, Inhumane bunch of stupid teenagers.

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Russell Charles Hall . 2023-09-30

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Nice venue but service lackadaisical. Took quite a long time to be served and even then waiter served someone who had arrived well after us. Tea provided in reasonable time, but was cold by the time scones arrivedm. Busy, but not that busy to get...

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410simonr . 2023-09-29

MORE AT TripAdvisor

The afternoon tea was good in taste but way too overprised (35€/person + service fee) for what you get. What you see in the picture is what you get for 2 people. The service was not what we hoped for with regards to the welcoming and politeness. The staff were annoyed and impatient which affected the experience. The atmosphere was the best part since it is in a old mansion with interesting artifacts.

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Alexander Potter . 2023-09-25

MORE AT Google

Very expensive restaurant - head for Souli's less than 5 mins away in George Street.

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vanessaking1066 King . 2023-09-16

MORE AT Google

Food is very nice, a small menu but reasonably priced given the exclusive location. The trout was outstanding. Portions are modest but perfect for a light lunch.

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Margaret Ramage . 2023-09-14

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