Badgers Sett Beefeater in Bromsgrove

Awful customer service off the waitress which you wouldn’t expect off shall we say a very very mature waitress waited over 15 mins just to place our drinks order after me having to get up to ask to place the drinks order she says thought drinks have been ordered your the waitress for that table and if you ain’t took the order how can she think we have ordered drinks the clue may have been no drinks on the table although manager seems nice enough been 2 times now and both times not impressive should have kept the beefeater hagley road open and closed this place I went in there clean shaven and after waiting so long I’d got a stubble the experience reminded me of that shania Twain song THAT DONT IMPRESS ME MUCH

Understaffed. Poor aervice. Waited 40 minutes for someone to take our order.

Decor . looking tired and careworn Food good, beer good, wine good

Really relaxed environment with great helpful staff. Nicola was keen to help wherever she could. Food was beautiful.

Its attached to Premier Inn, booked a table for evening after driving 3 hrs to get there to be told no tables...the attitude was terrible. We ate in bar, food was OK. However in contrast, the breakfast staff were fab, good breakfast too. Just if visiting the area again, we'd plan somewhere else to eat in the evening.

Hailey is a delight makes you feel really welcome excellent customer service skills

Service was very slow considering it wasnt busy. We ordered coke ( wernt told it was bottemless) then to be told they had ran out of gas so we ordered bottles, when it arrived we were served a bottle of coke with the cap left on so had to get up to go and get it opened. We also ordered side of food which after asking twice for it during our meal it was presented when the meal was nearly done. The pate was nice but 1 slice of chibatta cut in half wouldn't have done half the pate. To top it off we ordered off the set menu 2 or 3, we decided 3, when ordering were told order desserts after our mains, this was then added on the price and not included in the set price menu! What should have been a £60 meal came to £90!

Great service from server Bianca. Extremely fast service and great food.

It may well be that the waiter/server? was very new but before my husband helped me out of my wheelchair to a seat, he asked what drinks we wanted. Then when came to take our order we had no menus. He pointed to a wine menu so we had to point out what it was. A few more trivial issues arose which had to be rectified by another staff member. It rather spoilt the occasion & suggest all staff are fully trained before given such responsibilities.

Much better than the last time... Food was so good 👍

Amazing beers and staff. Great staff friendly and caring

Booking we made was not on the system so they ' found'a table in a corner for us. Waiting staff were untrained and forgot items. My meal was overcooked to the point of inediblity and could not be replaced as it was the 'last' one, a salmon steak.

Our 1st time today, was looked after by hannah. She was very helpful and responded to anything we asked. Will be back soon.

Food was nice staff very friendly good family meal was had by us all

Bianca was our waitress tonight and she was extremely polite, attentive and kind. A lovely calm atmosphere. Thank you

Great place. Good beer and service 👏

Food and staff were really great

Great food, good value, friendly and efficient service.

Been a few times for food. Friendly service especially from Brandon where nothing was too much trouble. Very polite and helpful

A warm and welcoming place to eat. Food is delicious with exceptionally excellent service from Brandon

We had breakfast and dinner here as be part of the Premier Inn meal deal. Couldn’t fault the food or service at all. Would come back

Went for family meal and food was good but the lady who served us was so miserable

***update**** The manager does not ever crack her face. She is a miserable and rude person to customers. Why go into hospitality if you dont like it! I have been now 4 times to pay a deposit for xmas day dinner and each time she has refused it. I think this place is being deliberately run down so there is an excuse to close it. Such a shame as it is a great place but due to her rudeness i will not go here any more. Had a few meals here now and every time it has been perfect. My friend is very fussy but her meal is always right. The staff often seem very busy but are always helpful and friendly.

Food was missing salad garnish but otherwise good.

It was a Monday evening, quite a few tables being used but not that busy as expected. We all enjoyed our food and managed puddings, our waitress Bianca was lovely and did a great job, she even came and checked up on us as she was finishing her shift. But being asked by someone else at 10pm if we had finished with our glasses as they wanted to shut the bar wasn't what we expected. We did drink up but not long afterwards was told sorry ladies but we're going to have to chuck you out!! We were waiting for our lift, but it did spoil what was a lovely evening. Bianca keep up the good work but it's highly unlikely we'll be back!

Nice food great service and good atmosphere nothing bad to say about it really nice place to go as a group with friends or family.

Went for the all you can eat breakfast. Clean and comfortable location. Help yourself to cereals, toast, pastries and fruit as well as fruit drinks, teas and coffees and then via your waiter order you cooked breakfast. There isn't a limit as to what you can have and you could re order more if you wanted but to be honest you probably would be well stuffed by the time you've finished your cooked breakfast. All in all a very pleasant experience and really good value for money. Staff were low in number but honestly they were really good and served us well.

The food was lovely, we had to have bottled drinks to start as there was no gas in the pumps. We also had breakfast the next morning, again the food was lovely but the restaurant was quite dirty, there were bits of food in the window sills etc. in the ladies toilets closest to the restaurant area both toilet seats were broken, which could lead to a very painful toilet visit if you weren't paying attention and ended up pinching your derriere!!

Took my sister and niece to lunch. Used voucher from previous Brewers fayre pub that shut in Stourbridge. Meals were excellent. Value for money especially using vouchers. Staff were lovely and friendly. Definitely would recommend.

Wonderful meal and attentive staff. Came on bank holiday Monday and the service was fantastic, Jodie was brilliant. She made sure to double check everything with us and was just polite and friendly. The food was fantastic and the mixed grill steak cooked exactly as asked. Will definitely be coming back. We had a mixed grill, rack of ribs with chicken, biscoff sundae and brownie. Great meal out !

Food was really nice. Good ribs and steak. Server Hayley is top class. Attentive and efficient. Never fails to make us feel welcome and valued. Thanjs Hayley.

Nice place, service was good food was ok, mine was lovely but other family members steaks were small and the not cooked to what was requested !!

Beefeater now has all sides as add-on aptart fro.m chips or fries. Although the mains are good, the size of the sides are ridiculously small, making them very expensive. (The fountain at Clent are far more generous ) If you have a loyalty card, codes are available which off set the costs which helps. To be honest, if I didn't have a code, I'd go to the fountain in clent where veg is included in the price as standard which is the best way of offering a well balanced meal.

Reasonable meal But fairly long wait.( Delay) Before food served. Waitress V good

Food extremely good, and a very good selection for choice. I know we were a large party so I excerpted the mains taking a long time as, rightly so they wanted to serve us all at the same time, so we all ate together. It was just that there was such a long - long waite in-between courses .

Food was not great. Another microwave food pub. Waitress, terrible. Ask for a knife for my steak, she said yes and served someone while I'm waiting to eat my food whilst it going cold. Won't be going again

Food was poor. Roast beef very chewy. Roast potatoes dry . Overall very poor!! Carpets very dirty. Food debris all over floor and under the table. Chef not wearing any hair covering. Won't be returning. Certainly wouldn't recommend. AVOID

We booked the Premier Inn for the night and the Beefeater Badgers Sett provided the meals which was just a short walk across the car park. As we entered the Badgers Sett we were acknowledged by a member of staff and was shown to our table by Dani who informed us that our service host for the evening was Bianca. It was also Dani in the morning with Sammy preparing the food in the kitchen. Both meals were excellent, but our children expressed how much they enjoyed the breakfast muffins and pancakes!! Overall the quality and service provided was outstanding and praise should be fully direct that those members of staff who make our visit memorable.

The interior needs a little TLC, but it’s reasonably clean and the food is good. It’s never going to win any awards, but there are worse places to go. The staff are friendly and helpful. They have large tables available for larger parties, which seems to be a rarity these days. There’s a reasonable selection of drinks and the menu has ‘something for everyone’. . . . Well, it’s two years later and not much has changed, except there seems to be less staff, less available meals (even with the new summer menu) and definitely less atmosphere. I may be wrong, but this place may be one of the restaurants earmarked for closure. It’ll be sad, really.

Bianca was really helpful & polite at our visit, we are managers in restaurants so we appreciate exceptional service. She was amazing, thank you !!

As a family group of 3, we stayed at the Premier Inn for 2 nights, 2 rooms, because our daughter was having an Op at the QE Hospital Birmingham. Our 1st evening we were welcomed into the Restaurant, so enjoyable, the staff were friendly and courteous, with excellent Service. On the 2nd evening our daughter wasn't well enough to go to the restaurant, but I went to ask if it was possible to take meals to our rooms, but of course this is possible said the staff. I placed our order and waited for our meals to be prepared and cooked, all were placed on a large tray and covered with cling film. I have to say we enjoyed our meals. The staff were so accommodating, we can't thank them enough, so please can you do this on our behalf. ***** Service, 😋😊👍

This was the worst meal ever, the lady that greeted us at the door had no manners, the place is disgusting and the seating is disgusting stains on all the seats rips in seats. We cleaned the area where we sat with my own wipes, To be honest I wouldn’t take my dog for a meal here.

Nice place 1st time at this one overall good would go back again

Updated 16\06\24 went in for breakfast. Was busy as fathers day but service was much better than last time we did wait longer than expected for food nearly an hour but again it was busy so we.accept that. Food was decent black pudding though was horrible so mushy and not tasty. Bacon needed to see the heat for a awhile.longer as it was literally at the entry point for cooked well at least close anyway. Bar that pleasant experience this time around Started bad and never recovered. We walked in and made our way to where the server was standing to be seated. As we approached she walked off even though she had seen us and was gone for a few mins leaving us standing waiting. When we were finally seated the restaurant area was clean and tidy with a few diners already seated and eating. The server didn't particularly seem happy to be there and there was no conversation or chit chat even when we mentioned that it was our daughter's birthday there was no happy birthday or anything. When we ordered we clearly asked for our starters to come out with the mains as not all of the party was having starters and it was mainly garlic bread. Not long after the server came to the table and said your starters are ready would we like them now or should they send out with them main still.. this was quite alarming as we now had to decide whether to accept our starters or leave them sitting whilst our mains were prepared. We decided to wait and in fairness it was only five or so minutes until our mains were delivered. Unfortunately I had asked for hot sauce on my starter (wings) but was served BBQ wings instead. I requested them to be changed and the server took them away to the kitchen. She then returned and asked if I just wanted them to add some hot sauce in them or do they have to make fresh ones! Yes I would like fresh ones as I don't want both sauces in my wings. It was the last time that the server came to my table. At no point was I rude or impolite to her but for some reason she passed us across to another server who brought my fresh wings and apologized but also in a very miserable manner I'm not sure why they both were so down but it really didn't make the atmosphere inviting or pleasant. The manager served our drinks and. Same as other times we have visited he was friendly chatty and genuine. The food was good and everything was as expected so can't complain about that at all. When we was ready for the bill I raised my hand and tried to car h the attention of the server multiple times whilst she stood near the kitchen. Finally as she was walking across the room she saw my attempt and literally mouthed the words what do you want across the room and other diners! Making me have to request the bill buly shouting it a Ross the room. Why could she not have not acknowledged Me and made her way to my table to see what I needed? She gave me my bill and I place my card on the tray and waited. And waited and waited. I know she looked over numerous times and saw my card into of the bill so it was clear I was ready to pay but instead of approaching she found different jobs to complete. Finally she processed my bill and walked off . We readied ourselves to leave and made our way out as we approached to pass her I went to say goodbye but she just hurried passed without a word. Really not nice service at all As we approached the door the manager was behind us and he made the effort to say goodbye and wished us a great evening to which we returned the gesture Such a shame as whenever we have been in the past the servers have been friendly and chatty. Will I return?. I'm not sure the food was good but the experience was rubbish Was it good value for money? It cost more than I expected but it's properly at the upper end of ok Would I recommend to friends or family? In good conscience I couldn't after the last visit.

Refused to allow my parents to use a money off voucher. My parents are 78 and 81 and one has Alzheimer's and enjoys going out for meals, but this didn't stop the management of the Badgers Sett treating them poorly. Will never return or recommend.

Visited here no less than four times in as many days. Once just for drinks, twice for breakfast, and then once for dinner. Overall, really enjoyable visits. Good food, friendly staff (except one), and fair prices. The unlimited cooked and continental breakfast was the highlight for sure - a wide and varied selection.

Good service and food, fairly priced

Service was excellent & staff very helpful & friendly. Food was great & bar service excellent. Breakfast as usual was great.

Best beefeater around!!!Been coming here since I was 10 , I'm now 29 and still love the place , steaks are really nice , along with all the other food , staff are friendly and helpful , would highly recommend this place to anyone . Next to a premier Inn also

Great stop off during a long journey.

Took the children for breakfast and it was excellent value (two kids free for a paying adult) so me and my three children had a feast for only £14.99. Very friendly host. Will come again.

Decent food and good beer, have a good partnership with beefeater next door

Excellent night out food was great

Visited yesterday for Sunday lunch. Great food, plenty to eat although you can add unlimited roasties veg and yorkshires for a little extra. Service was also very good. A little quiet for a Sunday Lunchtime but as the weather was so good maybe more people were in the Garden Area.

Great food at breakfast, staff are always helpful and polite. It is a order service where you can order as much as you like, drinks are included too such as soft drinks and tea/coffee and for a great set price too. You can choose from a cooked breakfast and continental which had a good variety of foods. They even have veg option meats which i did try (may aswell) and they were tasty too. We will be going again soon!

First two days excellent service from hannah after that sadly down the pan

Good food, great service and top banter from barmaid.

Great place. Would definitely recommend.

Poor customer service at out visit last night. we decided to call in for a meal on our 3hr journey home from seeing our grandchildren. Was left waiting at the reception, waitresses was very slow coming to take our order. Main meal was cooked well and tasted great. We then asked to look at the dessert menu. The waitress didn't come back with the menu, so after 20 minutes of waiting, we decided to just pay and go. We have knocked Badgers Sett off our list of eateries to stop at for this regular journey we make.

Breakfast usually fantastic but this Sunday (5 May) wasn’t the best. Tomatoes were tasteless, bacon was burnt, both poached and fried eggs were really overcooked, with solid yolks. On top of this the coffee machine was broken and we had to make do with Nescafé sachets. Another coffee machine should be available for this.

Great food as ever the buffet breakfast is great value and kids eat free and other meals are beefeater and great quality and selection good parking but watch out for tight junction onto the a456 and limited visibility especially at night

Me and my partner visited on a Tuesday afternoon 7.30 , Very disappointed , waited about 10 minutes to be seated , I ordered a house soda lemon sherbet was just soda and lemon slices £2.70 ridiculous. Our server Charlotte wasn’t very attentive couldn’t get her attention even thought her station was by us. I ordered a crunch burger and there was lots of signage for their 74 sauce and when my burger came there was the smallest amount on the burger it was very dry because of barely no sauce. Partner had steak pie he said it was okay but gravy was too thick and not enough. Waitress never did any check backs so I couldn’t mention to her that I didn’t like my burger as it was dry or for any more sauce. She didn’t ask if everything was okay with the meal when collected our plates which I had to ask her to do as she walked past them serval times. Couldn’t get her attention for another round of drinks so we decided not too. Was asked if we wanted desserts but we was so disappointed with the food that we didn’t want to get anything else. Table next to us wasn’t very happy with their desserts anyway as we overheard them complain about the size. We waited about 20 minutes for her to come over to give us the bill as we was sat there with empty glasses. I ended up waiting at her station for a few minutes until she noticed I wanted to pay. Paid and was very disappointed and probably wouldn’t come again. Also the temperature was way too warm as they had the heating on. Would have been okay if we could have had more sauce on burger. Also told they didn’t have any sweet potato fries after I ordered them. I don’t normally write reviews but I want to give the restaurant a chance to make things right.

Worst meal we have ever been served .., waited nearly a hour for hard steak … never again

Lovley place fir some proper grub

The bar staff were friendly and chatty, The restaurant was quiet but the food was ok but service was a bit quick not giving you much time between starters and main course

Worst Beefeater experience ever. 7:15pm reservation and after a 70 minute wait for food, which arrived at 8:50pm, the medium/rare mixed grill was burnt like charcoal it was inedible and sent back to the kitchen to be cooked fresh. All meals were burnt/overcooked but by 9pm we just wanted to eat. Will not return.

Scruffy interior and food on floor at 1pm. Looks as though cleaners hadn't turned up. Limited menu and overpriced. Won't be coming back here again.

Went in for breakfast it was good dani and ellie were serving and what a really good job they were doing danni was very good and would recommend getting breakfast at the badgers

Visited about a month ago. The bar area was closed but the wonderful bar person made and brought over coffees (and a free pastry!) we stayed for lunch and food was good. Really friendly staff. I’m meeting up with a friend there again today.

It was OK, have been to a better beefeater for brekkie, bacon needed longer ,lack of beans even though ask for 2 spoons looked like 2 table spoons . Wouldn't go to this one again to be honest , unless because it was easter Sunday.also was also 1pound more than my other local beefeater.

Food and service was good, but the decor is extremely drab, in serious need of renovation, happy enough to pay the higher price as its a beef eater but ripped and torn seats is not good enough. Looking old and tierd compared to other beafeaters.

Amazing service at the badgers sett Dani is a fantastic lady with great banter. Always makes us laugh Lee is a top bar man, food is always fantastic great value for money. Happy to call it one of my locals :)

Had breakfast this morning. Danni was wonderful! Caring, helpful and fun.

Had a great evening celebrating a birthday meal. Food was great service was fantastic by Hayley we really enjoyed our night

Had a festive meal 11/12/23 lady who waited on us was lovely and very attentive shame about the food and atmosphere well no atmosphere at all not even background music or candle on the table had pate was given a piece of bread limp but dry. Not toast as should be chutney was all over the plate instead of in a dish Turkey dinner was ok ish 2 sprouts Hardly cooked stuffing rock hard peas not cooked was nearly warm then had apple pie and custard to finish barely warm or custard any other time I would have complained but was with family will not be repeated one of the booths need’s reupholstering get your act together and get a better chef 😡

Great food for very fair prices. Always worth having a meal here. Staff are very friendly as well.

Bianca waited on us and was lovely. Food was nice - nothing extraordinary. Nachos aren't as nice as they used to be but were fine.

Went for birthday/reunion at weekend(a lot of us) The staff in restaurant and bar so friendly especially Lee behind bar ....nothing was too much trouble. It meant a lot

I’ve visited this place a few times and I have found items in my food twice. Once a long black strand of hair and only recently a metal wire within my steak. This has put me off visiting again. For safety please avoid.

Rubbish service. Rubbish food. Rubbish beer. Don't bother.

No words. Quality of food is just terrible!!!

It's ok Not a great selection of ale but then again it's a not a real ale pub. Food was ok, service was ok.

Sorry to say but the venue has gone downhill since I last visited. Food was dry (chicken roast) and just about edible. What was worse was the cleanliness of the place. It needs a 72 hrs shutdown and thorough clean throughout, too much 'stuff' dropped onto the carpet and trodded in, chairs, tables, windows, furnishings just not properly cleaned in ages. Bacteria wipe on the tables might give the appearance of them being clean but what about the edges, the underneath, the places where customers are expected to sit and touch. Staff were Reay pleasant and helpful but barely keeping the ship afloat!

The Badgers sett beefeater is a very lovely and relaxed restaurant/bar with very friendly staff. It's all the good things about a beefeater but with it's own character and charm. Very glad it's around the area. Only slight gripe is that it's a little difficult to turn into if you don't know where/when to turn. Still an amazing place to dine and relax with your loved ones.

Booked a table for 12 as a surprise for my son’s 21st birthday. Can’t complain about a thing, service was spot on thanks to Bianca our waitress, food arrived all together, nice and hot and tasty, everyone enjoyed what they had. Drinks were good too, lovely atmosphere, will definitely be coming back. Bianca even sorted the birthday cake, lighting the candles and bringing it to the table for us to wish Josh a happy birthday. We were there for nearly 3 hours and enjoyed every bit of it. Thank you so much x

Was too tired to get anything else. Was a good meal.

Food is nice and hot, and some good selection of craft beers, only downside to the whole evening, was a lack of staff asking about what type of food intolerance (ie) gluten, nut and milk allergies my partner has . Apart from that a very nice meal out and a nice and tidy public house

absolutely lovely food recomend 💯 will be coming again

Good food and a pleasant atmosphere. The staff were friendly.

Expensive for what we had,couldn't get new card for deals,steak was cooked well,food was good but not a lot of it for £83.will try elsewhere next time.

Lovely food , very friendly staff , relaxed atmosphere

Took a colleague for lunch today. The chips and peas were not cooked and the fish dripping with grease. I left about 75 percent. I wouldn't recommend this place for food, sorry...

Disregarding the food (inedible), everyone working appeared to have a very deep, chesty cough and no inclination to cover their mouths. Not only this but the mens, womens and disabled toilets had no soap. I reported this much to the staff's disinterest. Not filled for the hour we were at the restaurant. To the best of my knowledge these are the only toilets which means staff could not be keeping any sort of hygiene routine. I have raised this with Whitbread directly who responded with a boilerplate response. This used to be my choice for hosting business customers, rest assured it will no longer be. Attached picture is the 'Cheddar, Mozzarella & Emmental Cheese fondue with balasmic onion confit and toasted ciabatta' which even visually, you can tell is nowhere near the truth. Everything else was worse. PS. Not the main issue here but the wi-fi doesn't work even if you pay for it and there is no 4G

Decor very tired, staff weren't overly welcoming, food was ok

Staff not smiling ribeye steak like a gammon flat and dry considering charging £18.99 for pudding was the best part

We had a lovely Christmas day meal, the staff were lovely as well.

Made the most of the Christmas menu, and was more than happy with what i ordered. (Tomato and basil soup, roast turkey and trimmings, christmas pudding with custard) All well worrh it!

Jodie at The Badger Sett Restaurant provided an exceptional dining experience. Her attentive service ensured that every need was met with precision and care. Her friendly demeanor and attentiveness truly elevated our time at the restaurant. Jody's commitment to customer satisfaction is commendable, making our visit memorable and enjoyable. We highly appreciate her outstanding service and look forward to returning thanks to her exceptional hospitality.

Went for breakfast this morning 9 of us from a nearby building project,after waiting a fairly long time we eventually ordered there was only one person serving and one person cooking, but he still asked us to pay before we’d eaten but we noticed nobody else had to,we decided to use the coffee machine which ran out half way through, when the food eventually came it was very poor some items cold, no bacon for anyone when we asked he snapped he would bring some after, the poached egg was very hard and mushroom were cold with a strange taste give this place a miss

Quality scran, friendly service, reasonable prices. Would definitely go again. Highly recommended 👍