Atlantis in East Hampshire

Lovely people # lovely food, big fish 🐟

Top chip shop. Thanks very much

Just visit! You will not regret it trust my guy 😋

Wouldn’t eat here if it was the last place on earth. Absolutely vile place

Really poor, used maybe 4 times now 3 of which they have been very late, today a new record of 3 hours, rang me after 1 hour to say they would be another hour, finally arrived after 2.45 hrs and it was wrong. So poor.

Ordered as soon as the place opened and waited an hour and a half still no food . Called them they just said waiting for the driver.

Good and friendly and value for money

Food was greasy and slimy. Order was late and delivery person was rude. Drinks were incorrect, mayonnaise was lumpy, chips were cold. The cherry on the cake is I got food poisoning like symptoms from their food. Would avoid unless you want to be in a similar situation.

Food was slimy and greasy, mayo was chunky and thick and in chunks instead of normal. Wrap was fragile and breaking apart into flakes. Drinks were incorrect, chips were cold with no salt and vinegar as ordered. Would not recommend here again. Used to be good but gone downhill alot. If I could get a refund I would.

Had a takeaway from here last night wasn’t good at all,chips were soggy,bbq ribs had no bbq flavor at all and my partners burger has naked her I’ll,I wouldn’t recommend this to anyone

Came in right as they opened so it took a bit longer than previous timed I've been there, great food and the service was great other than the wait

Always my first choice on a Friday large cod and small chips serves 2

Very good and delicious food. Delivery on time and hot food, 5 Star quality.

Food was piping hot, and portions a good size small ships and battered sausage and I was beaten!

I cant say i would ever recommend Atlantis for the price you would think the food would good quality but you'd be wrong. Waited 40 minutes whilst staff constantly arguing behind the counter only to be told we count have some of our order. Young girl behind the counter was very rude to me and the lady that was trying to sort things out. Getting a refund coursed the staff to argue completely unprofessional. Don't bother visiting you'll only be disappointed.

Great fish and chips pleasant and friendly staff I had very nice fresh prepared cod and chips recomend

Not many F&C's shops are open in the area. Atlantis Fish Bar was great, open, a good choice, cooked as i waited so fresh, hot, and a delicious meal.

Food was horrible tasted like they never changed there oil. Never go there again

Only good thing about this place is that you know the chicken is cooked… food takes far too long because they are busy cremating the chicken. Chips were ok, guess you can’t go wrong with them! Never again

My partner went in to order, young ish girl behind the counter was rude, snarky and very grumpy, there wasn't anyone eles in there so everything was cooked fresh so was a half hour wait for soggy chips, half cooked fish cakes, a smashed pie and a sausage that the dog refused to go near. This was the first time we went here. It will be our last sadly.

Not great. Shop is looking tired. Not enough staff, resulting in long wait. Prices on board also out of date. Apparently waiting to be updated.

Avoid at all costs. Absolute rubbish customer service Got my order wrong and didnt fulfil order missing items in order Ignored calls when confronted about missing items Cant speak english

Open Sunday night! Travelled from niece's in Petersfield as all closed there! Mixture of fish, sausages, chips, curry sauce and peas. All cooked fresh, large portions and still hot when got home via petrol garage. Really good, worth the 12 minute trip.

Needed this , hot on arrival and very tasty .

Food is good at the moment, phone your order in rather than use the website

Lovely food, good service and very good price for the amount of food you get

The potatoes wedges and the chicken wings taste very nice, I highly recommend this shop.

First time making an order here, good food, good portion sizes, delivery on time. Will be back.

Used Atlantis for the whole family on Saturdays game night we ordered for a family of 5 potions sizes are very generous and everyone had a great meal will 100% be using again . Great food and very friendly staff. 10/10

Avoid!! Ordered a delivery for 4, only half arrived, they said they would send the other half, 40 minutes later still not arrived by which time we had split the food into 4. We called them and asked for a refund for the undelivered food, guess what still waiting 3 weeks later. Should have predicted it really as they hung up.the phone, rude.

I have used Atlantis for a few years now and they always have a good selection to choose from. Its often very busy so usually have a little wait but worth it for the freshly cooked food. I like the service as well the whole team are warm and friendly .

Delicious chicken, the chips were really good too!

Lovely food and friendly stuff with fast service 👍🏼

Best takeaway in the area ! Always delivered fast , tasty and the portion sizes could feed an elephant.

Fantastic food, freshly cooked and the couple who delivered the food were very friendly and on time, I’ll definitely be ordering again

Excellent service, very friendly staff and food was so tasty, would highly recommend

Always look after their customers food is always hot would highly recommend them

Ordered large cod and large chips and was happy to wait for it to be cooked, but two other people came in after us and ordered the same, one lady ordered light batter on her fish but got given what was cooked for us , we did complain and was told dont worry we are just cooking some more ,only to get home to find out we got small chips as the two other people who asked for large chips had them in a separate bag ,so dont we will be going there any time soon

Really nice food with great portion sizes and really friendly staff.

Food was great. Delivered on time and still piping hot. Family all loved it and we will be returning every week for ‘Fish and Chip Friday’. Thanks Atlantis!!

Orderd the other day for lunch at work. Food was great, timing was great and the customer service was spot on.. Couldn't fault it

Couldn't believe how nice my fish and chips were. personally I believe they are worth it and you do get an amazing portion, it's just brilliant. Highly recommended! This fish and chip shop doesn't disappoint! Lovely staff.

Good food but on 2 occasions they have failed to deliver the drink I ordered. SORT IT OUT ATLANTIS 😡

Wrong items arrived chips not very nice hence only 1 stars delivery good. Very disappointed

Asked burger and chips twice and mixed kebab with a tiny bit of chilli sauce got home no chip's the kebab was drowning in chilli sauce you could not taste the meat I would never go there again also expensive

Great food nice and hot. Would recommend to everyone in the area.

We used this a lot when we lived here and as we were passing through we thought why not get pie and chips each. very nice but way too many chips cooked perfectly but next time only gonna get one portion of chips

Excellent fish chips 🍟, large portions and good quality

Absolute joke! Tried to order a simple fish and chips.. which came to £12, was told I need to spend a minimum of £15 to get it delivered so ordered some extra chicken strips… turns out that a simple fish and chips was going to end up costing £25 which included a £2.50 delivery charge… AVOID

How do you give no stars! One is too generous for this disgusting place. The worst fish and chips I've ever eaten! Burnt, overcooked, dry and tasteless. Chips were super greasy! Do not waste your time and money! I'm assuming the arrogant, rude unprofessional man with the pop belly is the owner, he really needs to learn how to treat his staff not to mention customers! Swerve this place at all costs, I repeat swerve this place at all costs! Thank me later

Been getting our Fish and chips for over 15 years. Still consistently good.

This was the 3rd chance this place was given. First time round food was okay but not brilliant Second time the kebab and wedges came an hour and a half late and not edible, I literally wouldn't of fed my dog with it. Now onto tonight We ordered and got a call saying they had no doughnuts would fudge cake be okay, doughnuts costing £6.90 and cake costing £3 they didn't correct the bill for that When the order came we were told they had no sausages in stock but here's a saveloy which was freezing cold The burger was a mess and chips cold once again For £40 you expect a lot more. Avoid this place, I know I will

Awful takeaway food and expensive. Sunday 6ish back from weekend away and needed some food, so chose this as seemed busy enough. 2 piece chicken, 3 wings meal £8.99. The fries were hard, dry and saturated in fat, fried more than once? The wing coating were brittle and tastless, the chicken pieces were better but swimming in fat. Unfortunately found this out at home and after tasting, binned the food rather than risk eating. Absolutely disgusting.

Awful food and expensive. Sunday early evening and back from a weekend away and needed to buy some food for evening. Place seemed busy enough and chose a 2 piece chicken + 3 wings meal £8.99. The fries hard, dry and saturated in fat. The wings coating were brittle and tasteless. The 2 pieces of chicken were better but swimming in fat. Unfortunately I found this out back at home and after tasting, binned the food rather than risk eating it. Absolutely disgusting.

The most diabolical fish and chips, I've ever had. Dry and over cooked, left under hotplate for too long. Not worth the money. They need to learn how to cook properly.

Very nice really nice young lady serves you with a lovely smile and very helpful

Even in an empty shop it takes ages for chips!!! Owner/manager is so rude - no staff say hello or actually want to serve you. Gods knows how they are still in business

Best fish and chips for miles and still the best

Mixed kebab was good, deliver was late but imagine they’re busy, how ever I paid £2.25 for a milkshake to make the order up for deliver and it’s a bloody yazoo, the same thing can be bought for 70p is a bit of a joke, I’ll stick to bordon kebab house I think

Great food always hot and lots of it! Always on time too

Wessexfox's comment is very right. I worked there too and if the owner, when I worked there, gave very bad treatment, he shouted and insulted employees and family members. For that reason, I left for many hours, little pay, only the only person who had an ethical job. and responsible and very careful with your work, the chef or manager is a very responsible person and he knew how to run that business since the owner of vaina knew what to prepare something correctly, I am not surprised that it has 1 star since when I arrived and I was gone we had 4.5 stars but after I was I was sure I lost a lot.

They never pick up the phone when i ring when they finally did took over 2 hours and 30m to even get here, the food was cold and greasy and way to expensive 11.99 for a small kebab? like dam dont use just honestly go to tesco or even the other bordon takeawats..

First time we have been there. Will certainly use them again.

Fish so undercooked it tried to swim away! Foreign folk who know sweet F* All about how to run a chippy. Manager needs to go.

Fills a hole, but not as good as it should be, Greasy and undercooked. Staff rushing about but dont know what they are doing.c May have hanged hands recently?

If you want an honest review read this one, as my partner used to work there. Here is a list of all the dreadful practices, some of which are illegal. 1. They charge roughly £1 more per item, on top of the delivery charge, if you choose delivery over collection. 2. EVERYTHING IS FROZEN (EVEN THE CAKE) 3. Owner has been seen re-heating three day old unrefrigerated curry sauce 4. I have never seen any of the cooks/owner adequately wash their hands 5. If they deliver your order to the wrong address they will simply pick up that same order from the incorrect address and will give it to you instead of making a new batch (Who knows what happens to your food in the meantime) 6. Cross contamination of slush puppies and meat products, my partner on one of their shifts made slush too early and was made to put it in the frozen meat and fish freezer. 7. My partner has witnessed a box of fish, which on its packaging says to keep it refrigerated at a certain temperature, be left out for a whole 6 hour shift. 8.The Owner can be horrifically rude to both staff and customers 9. It is unlikely that they pay their taxes 10. They have three microwaves that are used regularly. I must say all the other staff, excluding the owner, deserve a pat on the back for trying to sell such awful products from a disreputable business and for having to put up with the childish and unprofessional tantrums of the owner. I hope this helps with your decision making, PS. DON'T EAT HERE :)

Rude. Went in at 10.05pm. Already looked closed as many heaters /ovens off but still some food being kept warm. Gentleman on phone and two young ladies out back sweeping up. After a while they laughed and commented to each other that customers were there. Looked directly at us, went out back, came back in, swept a bit more etc etc. Kept looking at us but wouldn't come and serve us. Went to leave for the man on the phone asking us then to wait. Explained the above, for which his response was they are working... Pretty poor excuse. There were 2. One could have served us. So, so poor in their customer service. Never had issue before but this was crap. Why say you are open if you have staff that want to ignore you so they can shut up early and go home.

I havent recieved my refund £17.10,its been 2 weeks and still no refund

Did not get what I ordered also seems expensive

Ordered a blue slush puppy blue raspberry which they gave me on delivery and was won’t because they run out of blue one they gave me mixed with strawberry then on y veggie burger on menu says served with cheese didn’t come with it so I phoned and they it’s an extra you have to order and pay extra even though it’s says comes with order veggie burger not nice and I will not be ordering again from them …

Ordered a take away for my daughter’s birthday got a message 20 mins later they cancelled the order and will refund in 3-5 working days phone just rings out no explanation no nothing if it is a lack of drivers I would of collected

Really good, quick delivery and perfectly cooked!

Very clean, food good and they deliver. Recommended

o say i am disappointed is an understatement, placed order online , not the first delivery we have had from atlantis , order went through alright then after an hour got a phone call from driver saying he had been to my door and the people didnt order it, of course they didnt he was at an address 4 miles away, he then told me my address was wrong which ive checked on my online account, waiting for delivery just now , no doubt it will be luke warm at the best 35 mins after expected delivery and counting, it arrived after 90 mins from the order time, and was hardly warm. there were several items missing from the order. did not enjoy the food as cold .

Very nice. Shame they don't deliver to our village unless you spend £22.00 or more.

Had to put one star but would have given them none ,who microwaves a pucka pie , soggy disgusting mess

As we feeling g rough after jabs. We thought we have fish n chips for me n pie n chips for the wife. The fish n chips were good . But the two pies we ordered were like two wetflanels ping ping comes to mind . Will defo not order from atlantis again. As this sort of thing keeps happening

A disgusting establishment that really should have stayed closed. Thought it fair to give them a try but why bother? Food disgusting and smelling, awful customer service that ive never seen before. Steer clear please and if anyone from Food Standards or other associated regulator reads this please add it to your list as a place to be sure to check out

Had a terrible experience with Atlantis. I ordered burger, chips, coke, cake and milkshake. I ordered via their website. When ordered, the website gave me a visual countdown of when I would receive my food. 35 minutes. It had snowed, so I was under the assumption that if there was delivery issues, I would have been notified either by phone or via the website being updated to reflect this. But the timer was ticking down from 35 minutes so assumed things were ok. I waited nearly 2 hours for my food. When it arrived, I wasn't given my chips. The burger looked unappetising and they sent me the wrong flavour milkshake. I would have appreciated a call if they didn't have the flavour I wanted, or an update on their website to say the flavour I wanted was out of stock. I didn't eat the burger, didn't have my chips and couldn't drink the milkshake. The cake had seen better days too. As it took such a long time to come and I had food missing and wrong item - I asked for a full refund. The manager said he doesn't do refunds and will send me more chips. I said no because I didn't like the service. I found him to be really rude and he would not listen to me and give me time to explain. I admittedly got frustrated with this. It was finally settled for a partial refund. The customer service was terrible, the food didn't look great and I won't be going here again - I'll try Frankies down the road.

This outlet used to be reasonably priced and very good food, chips are now maiy bits although the burgers are excellent they simply overcharge now, plus extra charges for delivery and service charge.

We have used them three times first was great so good I ordered a second time and it was bad they had made the wraps up with lettuce and then put them under a heat lamp awful tried again today Far too much Chicken and it was dry seemed to be reheated from old off cuts of chicken portions even pulled a bone out such a shame Also didn’t come within specified time frame had to phone to chase it up

A text message was sent stating 10% discount on delivery or collections on orders over £14.00. When I tried to order the minimum order is £24.00. I phoned and got someone who was useless. Possibly they are contravening Trade Description Act. Dreadful service.

Sent out totally misleading Email stating 10% off delivery or collection, minimum order £14.00 When I tried to order online it states that minimum order value for delivery is £24.00. When I phoned to complain about it they were very rude and dismissive. They said that the offer was only meant for the Bordon area only, and basically was a lie. Not even an apology for being sending out fictitious Emails

Absolutely horrendous experience today with Atlantis in Bordon. Ordered food which didn’t turn up. We constantly rang the shop but no one answered. When we finally got through to someone the man said he’d delivered the food and left it on the doorstep. We had NO food left at all. Said he had tried to phone us but we had no missed calls. He said it wasn’t his problem our address was incorrect. It actually wasn't. He repeated it back and it was all correct he had delivered to a house instead of the flat. He said he’d get more food sent out but I didn’t believe him so drove to Bordon to get my money back. The shop was closed when I arrived and he opened it just as I got there so clearly working on his own getting orders made and delivered. No wonder it never turned up. When I confronted him he became aggressive and confrontational yelling at me denying he had delivered it to the incorrect address. This was in front of two other customers. He picked up his chip and pin machine and threw it towards me. Started banging things about telling me how dare I go in there acting like a queen. He was extremely angry. Very strange and questionable behaviour if you ask me. He eventually gave me my money back and told me I’m blocked. Not really sure what that meant but I couldn’t care less as I will never order food from this man again. Appalling way to treat customers. I wonder if he was the manager but who ever he is I hope he gets sacked because no one should be dealing with customers in that manner. Awful man. Awful restaurant.

The food here is expensive but the burgers are excellent, but recently the chips delivered to us were more bits then chips.

Amazing food everytime, lovely staff. I have never been let down and I will continue to come back for sure!

This used to be the best delivery for proper chip shop chip, but recently we seem to have more crispy bits then chips and with our recent order 1/3 of the chips were just hard bits The burgers kebabs are quality but seem expansive for what you get plus the fees for ordering online, they need to sort their pricing and chip quality out

Rude service, Mixed chips a few hot and a load cold 👎 Well done fish but wasn't Over priced food Dirty And I won't be back and I'm new in the area

I have backed this place for a long time, and tried to support it. But I've been let down once too often. A chicken shop with no chicken isn't good enough. The broiler has been broken for over a month. Last time I couldn't get chicken, I changed my order, and they got it wrong! This time, my son wanted boneless so his order seemed fine. But when we got home the fries seemed like they had been refried at least twice. And his chicken strips weren't remotely crispy. In hindsight Atlantis has been on the slide for a while, but the slide has gone too far. When another local chicken shop is better, and cheaper, it's a no brainer.

The staff was very friendly and helpful! ❤️

Just had fish and chips takeaway. Didn’t see them get wrapped up. Got home to find the chips were not the usual chips but ‘fries’ a la McDonalds and were like eating fat filled with air. Really really disappointed and angry that it was not pointed out when I ordered that they were not cooking their normal chips. They were clearly wrapped up out of sight to prevent the customer from taking their order elsewhere.

First time I have used this chip shop even though I have lived in the area for 19 years. All I can say is..... I will be back. Pleasant service, even though I only wanted cod and chips and it was cooked to perfection. Fresh white fish. Crispy batter and well cooked chips without any greasy residue. So good my wife who only wanted a nibble, ate half!!!!

Order took quite a long time to arrive, the food was average and the price was high. It wasn't awful but definitely not good. If they weren't so expensive I probably wouldn't have bothered to write a review but due to the price, delivery time and food quality I am pretty disappointed.

Food took too long and staff were horrible

Food took over an hour to get to us when they said the wait was only half an hour. The food was cold. We ordered a slush puppies in a large we got a small. When the delivery driver got to us he said they had tried to call us because they didnt have something but they never did call us .

I am very disappointed, I have used this restaurant numerous times before couple of years back. Using it tonight, we pre ordered at 10.18pm to collect. We wait 40 minutes outside the shop for our food. To get all the way back to petersfield and it be wrong. We phoned back as soon as we were back at 11.08pm and he told me to collect, but I was not happy with this, he said he will deliver within 25 minutes. It is not 11.55pm and my food still hasn't arrived. He refused to give me a refund as he said he was going to deliver food. It eventually turned up and he said call tomorrow the manager might give you a refund. But wouldnt give me a name of the manager. I will phone tomorrow and see how far I get.

Having visited a few times I can say the service was second to none and food was very good

If I could do zero stars I would waited over 2 hours for food last night and I phoned and phoned spoke to different people trying to help including a friend who had her food ordered same time as mine for them to say they had a power cut but there phone was ringing and they couldn't awnser just to let us know that the order I payed for and they received and accepted wasent going to come! Has issues before but five them the benefit of the doubt but this by far was the worst I have ever known place should be closed

Recently used Atlantis for the first time and I was very impressed with both the quality of the food and the speed in which the food was produced. The staff were very polite and accommodating. 10/10 all around and I will definitely be ordering from there again. Highly recommended to all!

Amazing meal we all had from there, quick delivery and great food, would highly recommend.